Administrative Assistant
23 days ago
Compton
Job Description Position Purpose: The SAPC Administrative Assistant provides administrative and clerical support to the SAPC/DMH residential and outpatient substance abuse treatment program. This position requires a high level of organization, communication skills, and proficiency in administrative support, database management, and program coordination. The Administrative Assistant will play a critical role in maintaining office efficiency and supporting staff, clients, and program operations—including data entry into an automated billing system. Principal Responsibilities: • Monitor daily office operations to ensure program requirements and organizational standards are consistently met., • Answer and appropriately route incoming calls., • Prepare and distribute correspondence via mail, email, and fax., • Receive, log, and distribute all incoming mail and packages., • Coordinate travel and accommodations as needed for staff., • Operate standard office equipment (multi-line phones, computers, iPads, laptops, copiers, fax machines)., • Ensure all office equipment is functioning; perform minor maintenance and coordinate service calls as needed., • Maintain group sign-in sheets and visitor logs for audit compliance., • Track and order office supplies to maintain adequate inventory levels., • Coordinate and prepare materials for staff meetings, including sign-in sheets., • Record and distribute meeting minutes promptly., • Maintain and organize physical and digital filing systems., • Conduct monthly medical eligibility checks and run 270 reports., • Review and verify accuracy of entered data; make necessary corrections in the system., • Assist with screening potential clients and scheduling intake appointments., • Conduct follow-up calls to ensure client attendance at intake., • Perform and document 30-day follow-ups for all discharged clients; upload results to PCNX., • Assist staff with administering urine analysis and accurately document results in PCNX., • Ensure compliance with state, county, and federal treatment standards and regulations., • Maintain strict adherence to HIPAA and confidentiality policies., • Discuss client information only with authorized program staff directly involved in the client's care., • Maintain professional boundaries with clients and staff., • Maintain cleanliness and organization in exam rooms and assigned work areas., • Report absences per departmental policies and observe proper attendance standards., • Proactively identify and report unsafe situations or system issues to supervisor., • Conduct personal matters only during breaks or lunch, in line with departmental policies., • Represent the organization with a professional appearance and demeanor; follow the dress code., • Participate in all organizational safety and emergency preparedness programs., • Complete annual addiction, HIPAA, and cultural competency trainings as required., • Maintain a staff training log to ensure compliance with mandatory annual trainings., • Demonstrate professionalism, respect, and compassion in all interactions., • Actively contribute to solutions and improvements within the organization., • Demonstrate flexibility and adaptability to meet shifting workplace priorities., • Communicate purchase order needs for office supplies, cleaning supplies, checks, and help desk tickets with supervisor., • Minimum high school diploma, • Minimum 1year clerical experience in a professional office environment, • At least 1 year of accurate data entry experience, • Experience working with substance use disorder or behavioral health populations (preferred), • Strong organizational and multitasking skills in a fast-paced environment, • Typing speed of 40-50 WPM, • Demonstrate the ability to handle multiple tasks effectively with a high degree of efficiency, • Excellent written and verbal communication skills, • High proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Bilingual English/Spanish (preferred) Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes: • Medical, Dental, Vision, • Monthly employer-sponsored allowance for assistance with health premiums., • Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses., • Paid time off (vacation, sick leave) and 13 paid holidays., • 401(k) Safe Harbor Profit Sharing plan., • Mileage reimbursement., • Short- and long-term disability plans (LTD/STD). JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.