Hotel Front Desk Agent
il y a 22 heures
Long Beach
Job Description Title: Front Desk Agent Location: Hotel Royal, Long Beach, CA Job Type: Part-Time - On Call Reports To: Manager, Assistant Manager Overview We are a warmly run, family-owned boutique hotel dedicated to delivering personalized, memorable experiences. As a Front Desk Agent, you are the welcoming face of our property, responsible for creating a genuine, first-class guest experience from arrival through departure. You will combine professional hospitality with a personal touch that reflects our family ethos and intimate, boutique atmosphere. Key Responsibilities Guest Reception and Check-In/Check-Out • Welcome guests with a friendly, professional demeanor and assist with check-in and check-out using the property management system (PMS)., • Verify guest reservations, collect payment, issue room keys, and provide accurate information about local attractions, dining options, and hotel services., • Manage late arrivals, early arrivals, and express check-in/out when appropriate, ensuring a seamless guest experience., • Anticipate guest needs and respond promptly to requests for information, directions, transportation, and special arrangements., • Assist guests with luggage, parcel handling, wake-up calls, and room changes when necessary., • Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and ensure rooms are ready for occupancy., • Manage room reservations via the PMS, online travel agencies (OTAs), and phone/email inquiries., • Update and maintain accurate availability calendars; upsell upgrades and add-ons when appropriate., • Maintain a clean, organized, and welcoming front desk area, lobby, and public spaces., • Process guest folios, invoices, and payments; handle cash drawer with accuracy and accountability., • Prepare daily reports, audits, and reconciliations; ensure accuracy of room rates and charges., • Represent the hotel’s family-owned ethos by delivering warm, personalized, and respectful service., • Maintain brand standards, dress code, and professional appearance at all times., • Maintain cleanliness and sanitary conditions in the lobby, front desk work area, business center, and, as needed, the community kitchen and surrounding public spaces., • Wipe down surfaces, sanitize high-touch areas, organize supplies, and ensure trash/recycling are properly managed., • Report maintenance or safety hazards promptly and coordinate with housekeeping for deep cleaning schedules when required., • Effectively communicate with all departments to ensure a seamless guest experience., • Collaborate with management to identify opportunities for service improvements and guest delight., • Handle guest concerns, complaints, and conflicts with tact, empathy, and a sense of urgency., • High school diploma or equivalent; hospitality or customer service certification preferred., • Minimum 1 year of front desk, guest services, or hospitality experience (hotel experience preferred; boutique hotels a plus)., • Proficiency with property management systems (PMS) and reservation platforms; familiarity with OTAs is a plus., • Basic bookkeeping and cash handling skills; ability to prepare simple reports., • Strong computer skills (MS Office or Google Workspace) and comfortable with technology., • Excellent communication and interpersonal skills; fluent in [languages as needed]., • Positive attitude, reliability, punctuality, and a genuine hospitality mindset., • Knowledge of Downtown Long Beach, including restaurants, transit (Metro), attractions, and activities; ability to provide accurate, current recommendations to guests., • Ability to multi-task, remain calm under pressure, and adapt to changing guest needs., • Ability to stand for extended periods and assist guests with luggage when needed., • Lift/move up to 50 pounds; navigate stairs if applicable., • Experience in a family-owned or boutique hotel environment., • Fast-paced, guest-focused environment with a warm, intimate atmosphere., • Please submit your resume and a brief cover letter detailing your hospitality experience and why you’d be a good fit for our family-owned boutique hotel., • Include references or letters of recommendation if available.