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  • Prestige Automotive
    Auto Repair Shop Assistant Manager / Service Writer
    Auto Repair Shop Assistant Manager / Service Writer
    hace 8 días
    Jornada completa
    Manhattan, New York

    We are seeking a motivated and responsible Assistant Manager / Service Writer to join our busy auto repair shop. This role is essential to both customer service and shop operations. You’ll be the main point of contact for customers, work closely with mechanics, and play a key part in generating sales by presenting and explaining recommended services and repairs. Responsibilities: Greet and assist customers in person and over the phone with professionalism and courtesy. Write service tickets, accurately documenting customer concerns and vehicle needs. Clearly explain repair recommendations to customers and sell services/repairs to meet their vehicle needs. Communicate repair needs between customers and mechanics to ensure accuracy and transparency. Direct mechanics on their next tasks to maintain smooth workflow and productivity. Manage daily office operations, including scheduling, filing, and phone calls. Assist in maintaining excellent customer service and a professional shop environment. Qualifications: Strong communication and sales skills, with the ability to explain repair work confidently. Solid organizational skills and attention to detail. Ability to multitask and remain calm in a fast-paced environment. Prior experience in auto repair, sales, or office management is preferred, but we are willing to train the right candidate who is responsible and eager to learn. Basic computer and phone skills required. Schedule: Monday–Friday: 7:30 a.m. – 5:00 p.m. Saturday: 7:30 a.m. – 12:00 p.m. (noon) Summer Schedule: Every other Saturday off Compensation: Based on experience and qualifications.

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  • Reforge Tech LLC
    IT Field Technician
    IT Field Technician
    hace 2 meses
    $18–$22 por hora
    Jornada completa
    Parkchester, The Bronx

    Field Tech Officer (FTO) • Job Title: Field Tech Officer (Level 1 / 2 depending on experience), • Reports To: Technical Operations Lead / Service Manager, • Location: On-site at client premises (and remote when needed) Technical Responsibilities • Install, configure, and maintain desktops, laptops, printers, routers, and network devices., • Perform on-site troubleshooting of hardware, software, and network issues., • Install and configure operating systems (Windows/macOS) and common business software., • Manage device replacements, backups, antivirus, and patching., • Document every site visit, ticket resolution, and issue escalation., • Set up and support VoIP phones, surveillance systems, and other peripherals., • Provide basic support for cloud systems (Office 365, Google Workspace)., • Report recurring issues to leadership for root-cause analysis., • Handle emergency calls during business hours (or rotational after-hours if needed). Client-Facing / People Skills • Communicate clearly with non-technical clients — especially under pressure., • Listen actively and extract exact pain points., • Represent your company with professional appearance and punctuality., • Document notes for hand-off to other techs and for record-keeping., • Educate clients gently when necessary, without sounding arrogant or rushed., • Stay calm and composed even when dealing with frustrated clients., • Maintain confidentiality and respect client data. Requirements • 1+ years in IT support or technical field work (desktop/network support), • Working knowledge of basic networking (IP, DNS, DHCP), Windows, and cloud tools, • Willingness to travel between client sites, • Ability to lift and move equipment (~30lbs), • Comfortable using ticketing systems, documentation tools, remote access tools, • Certifications (preferred): CompTIA A+, Network+, Microsoft 365 Fundamentals Soft Skills • Problem-solver mindset — doesn’t freeze under pressure., • Doesn’t guess — knows when to escalate or double-check., • Treats clients like partners, not a burden., • Self-motivated — doesn’t need micromanagement, • Detailed — writes accurate ticket notes and documentation, • Time aware — knows how to triage onsite tasks under a schedule, • Curious — learns new tools, doesn’t stay stagnant

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