110 Best one america Jobs in Rochester, New York (March 2026) - page 2

Food Bank Membership Coordinator

11 days ago

Rochester

Job DescriptionDescription: Our Mission Our mission is to leverage the power of food to end hunger and build healthier communities. Our Vision We believe that the fight against hunger and the fight against poverty are one and the same. We envision a future in which food is recognized as a human right and every person is able to feed themselves and their families in dignity. Together, we work to create a more nourished, prosperous region. The Foodlink Way Act With Compassion Take Responsibility Be a Team Player Listen, Learn, Adapt Job Title: Food Bank Membership Coordinator Department: Food Bank Reports to: Member Engagement Manager Status: Full-Time, hourly, non-exempt Job Level: (4) Administrative and Program Support Roles Updated: February 2026 SUMMARY The Food Bank Membership Coordinator is responsible for supporting the Member Services team in meeting the membership needs of the current member network and potential new members. This position takes the lead in following up on membership inquiries and ushering potential new members through the new member onboarding process. This position also creates and leads training, proactively engages members who have not been actively engaged with Foodlink, and provides administrative support to Member Services. KEY RESPONSIBILITIES • Leads the execution of the new member on-boarding process from initial interest to first order, ensuring compliance with federal, state, local, and Feeding America requirements., • Conduct site visits to evaluate membership readiness and provide guidance on best operational practices., • Create accurate and complete new member records in Ceres and NYS MIS., • With the Member Engagement Manager, plan and lead the quarterly New Member Gathering., • Assess ordering activity of members and proactively engage members that are not ordering from Foodlink to determine if needs are being met by Foodlink., • Serve as an account representative for non-emergency members, including monitoring and ensuring electronic files are complete, accurate, and audit-ready at all times., • Lead regular Service Insights (client intake software) training for new and current members. Create monthly Service Insights e-newsletter and work closely with the Member Services Communication Coordinator to answer Service Insights questions and resolve issues promptly., • Serve as primary backup to Member Services Coordinator for the customer service phone line and email account., • Develop resources and trainings for Foodlink members., • Assist in maintaining the Member Handbook and accuracy of membership information on Foodlink website and Agency Portal., • Assist the Member Engagement Manager in the development of a Membership Assessment to determine how Foodlink can better meet members’ needs., • Organize dissemination of annual Benefits of Membership mailing., • Assist Member Engagement Manager in creation, dissemination and analysis of annual survey and monthly pulse surveys., • High School diploma or equivalent combination of education and professional experience required., • Associate or bachelor’s degree with concentration in business administration, communications, customer services or other job-related courses preferred., • 2+ years’ experience in customer services and administrative roles with similar functions including data entry., • Ability to communicate clearly, effectively, and with cultural competence (speak, read, and write proficiently) in English is required (and Spanish-preferred), including in-person, over the phone, and by email., • Proficiency in MS Office including Word, Excel, PowerPoint required., • Ability and willingness to learn new software programs, processes, and systems., • Experience with email marketing platforms, such as Constant Contact, is preferred., • Exceptional organizational skills, strong attention to detail, and the ability to solve practical problems under time constraints and within established deadlines., • Fluency in English required. Knowledge of Spanish is helpful., • Valid NYS driver’s license and ability to travel within the 10-county service area as needed. We are actively seeing a diverse pool of candidates for this position and strongly encourage applications from candidates of color. SALARY AND BENEFITS This is a full-time position paid on an hourly basis, $19.80 to $22.00 (DOE). Foodlink covers 100% of individual health and dental insurance with the ability to acquire family coverage with pretax dollars. In addition to generous paid time off (PTO), we observe 14 paid holidays throughout the year. Opportunity to contribute to a 401k retirement savings plan upon hire. Eligible for generous employer match after 1 year of service. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand and talk and hear. The employee is frequently required to use hands to handle or feel items such as documents. The employee is frequently required to stand and walk for long periods of time. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. Able to lift bulk objects or objects weighing up to 50 pounds Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Diversity, Equity, & Inclusion Foodlink is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. At Foodlink we believe that anti-hunger work is only possible with a commitment to removing barriers caused by systems of oppression that perpetuate hunger and poverty. We recognize that systematic injustice and bias disproportionately impact some identities more than others. Foodlink is actively working to center equity- the fair treatment of all people- in everything that we do so that everyone in our region has access to nourishing food that reflects and values cultural differences. Foodlink is committed to listening and supporting solutions to hunger that are sourced from people and communities with lived/living experience of hunger and poverty, and to responding where inequities exist. Foodlink is committed to taking great care to cultivate internal culture and practices that support diversity and inclusion. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We aim to foster an environment in which everyone feels a sense of belonging and understands their connection to the Foodlink mission. Foodlink employees have a responsibility to always treat others with dignity and respect. Employees are expected to always exhibit conduct that reflects our values and promotes equity and inclusion during work, and at work functions.

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