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- historic downtown property management llc
Entry level customer service representative (remote)4 days ago$24–$37 hourlyPart-timeDowntown Jersey City, Jersey CityWe are looking for a dedicated and empathetic Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer support through various channels, such as phone, email, and chat. You will act as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate is a strong communicator, problem-solver, and thrives in a fast-paced environment. Key Responsibilities • Respond promptly to customer inquiries via phone, email, and chat. • Identify and assess customer needs to ensure they receive accurate solutions and information. • Handle and resolve customer complaints in a professional and timely manner. • Provide detailed information on products, services, and policies. • Process customer orders, forms, applications, and requests. • Keep records of customer interactions, transactions, and feedback. • Follow up with customers to ensure that they are satisfied with the resolution of their issues. • Collaborate with internal teams to improve customer service processes. • Maintain a positive, empathetic, and professional attitude toward customers at all times. Qualifications • High school diploma or equivalent (required); Associate’s or Bachelor’s degree (preferred). • Proven experience in a customer service or call center role. • Excellent verbal and written communication skills. • Strong problem-solving abilities with a customer-first attitude. • Proficiency with customer service software, CRM tools, and Microsoft Office Suite. • Ability to handle stressful situations with patience and professionalism. • Strong multitasking, time management, and organizational skills. • Flexibility to work in shifts (if required). Key Competencies • Empathy and emotional intelligence. • Active listening and interpersonal communication. • Conflict resolution and adaptability. • Attention to detail and accuracy. • Team player with a collaborative mindset
Immediate start!No experienceEasy apply - CoCo Fresh Tea & Juice
Barista9 days ago$16 hourlyPart-timeDowntown Jersey City, Jersey CityCoCo Fresh Tea & Juice is looking for Baristas to join our team in Jersey City, NJ. We are looking for a Barista to prepare and serve hot and cold beverages, including various types of coffee and tea. Barista responsibilities include educating customers on our drinks menu, making recommendations based on their preferences, up-selling special items and taking orders. To be successful in this role, you should have customer service skills and knowledge of how brewing equipment operates. You should be able to work various shifts. Note: this position’s compensation includes salary and tips. Ultimately, you’ll ensure an excellent drinking experience for our guests. MUST BE 18+ YEARS OF AGE Responsibilities Greet customers as they enter Give customers drink menus and answer their questions regarding ingredients Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios) Prepare beverages following recipes Serve beverages and prepared food (e.g. cookies) to customers within the time limit Receive and process payments (cash and credit cards) Keep the bar area clean Maintain stock of clean mugs and plates Check if brewing equipment operates properly and report any maintenance needs Comply with health and safety regulations Communicate customer feedback to managers and recommend new menu items Skills Previous work experience as a Barista or Server a plus but not required Basic math skills including addition and subtraction Hands-on experience with brewing equipment operating with money-saving opportunities Flexibility to work various shifts including weekends and holidays Job Types: Part-time, Seasonal Pay: $16.00 per hour Expected hours: 12 – 15 per week Benefits: Employee discount Flexible schedule Paid sick time Paid training Referral program Shift: 8 hour shift Evening shift Morning shift Experience: Guest services: 1 year (Preferred) Barista experience: 1 year (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to Commute: Jersey City, NJ 07302 (Required) Work Location: In person
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