Waterpark Guest Service Supervisor
13 days ago
Atlantic City
Job Description Summary of Position Responsible for ensuring the overall atmosphere of the waterpark meets, or exceeds, Island Waterpark Standards and guest expectations. The Guest Service Supervisor is responsible for directly overseeing a team of guest service professionals who maintain orderly daily operations while providing exceptional guest service and assisting guests as needed. Organizational Relationships Reports to: Waterpark Managers, Waterpark Supervisors, Waterpark Assistant Director, Waterpark Director Supervises: Waterpark Guest Service Associates Qualifications and Skills • Must be 16 years of age or older, • Daily reconciliation of cash/credit sales and production of bank deposits when necessary., • Leadership experience: proven ability supervise staff to provide exceptional customer service., • Ability to complete tasks simultaneously., • Leadership, problem solving, organization and communication skills., • Strong customer service skills (verbal and written)., • High school diploma/GED or related experience, • Prior experience working in an amusement or hospitality setting, • Daily supervision of a team of Guest Service Associates who assist guests with purchasing tickets, scheduled activities, season passes, waivers, lockers, and event tickets., • Daily supervision of a team of Guest Service Associates who process guests' payments using cash, credit, gift cards, coupons, vouchers, etc., • Providing assistance with guest service issues, including resolving problems and concerns, and processing refunds if required., • Daily supervision of the waterpark Cabana rental program as well as the VIP seating program., • Direct oversight of Guest Service Associates to make certain they follow all cash control procedures. Demonstrates Showboats core values in the performance of position responsibilities: 1. Friendly Focused – we are committed to creating a fun environment that embraces families and children of all ages., 2. Kindness Focused – we demonstrate kindness in everything we do, seeking to uplift and support all of those around us., 3. Team Spirit – we foster a respectful workplace where team members work together to exceed our guest's expectations., 4. Hearts the Serve – we are driven by a passion to bring joy and happiness to the guests that we serve., 5. Take Ownership – we take full responsibility for our actions and the resulting outcomes, embracing personal accountability. Essential Functions • The ability to attend work predictably and regularly and to be punctual., • The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates, • The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form)., • The ability to work cooperatively with others., • The ability to deal politely and professionally with customers and coworkers., • The ability to perform several tasks at once., • The ability to follow directions or instruction., • The ability to maintain Lifeguard certification, must be current., • The ability to use a computer to communicate, create, and access information., • The ability to stand and walk for long periods of time., • The ability to work in a fast-paced environment., • The ability to lift and move 50 pounds., • The ability to sit/stand/bend/stretch, etc. Constantly – occupation requires this activity more than 66% of the time (5.5+ hours/day) Frequently – occupation requires this activity from 33% to 66% of the time (2.5 – 5.5 hours/day) Occasionally – occupation requires this activity up to 33% of the time (0 – 2.5 hrs./day) Not Applicable – activity is not applicable to this occupation. Physical Demands Stand x Constantly Frequently Occasionally Not Applicable Walk x Constantly Frequently Occasionally Not Applicable Sit Constantly Frequently Occasionally x Not Applicable Handling/Fingering x Constantly Frequently Occasionally Not Applicable Reach Outward x Constantly Frequently Occasionally Not Applicable Reach Above Shoulder Constantly x Frequently Occasionally Not Applicable Climb Constantly Frequently x Occasionally Not Applicable Crawl Constantly Frequently x Occasionally Not Applicable Squat or kneel Constantly x Frequently Occasionally Not Applicable Bend Constantly x Frequently Occasionally Not Applicable Lift/Carry 10 lbs. or less x Constantly Frequently Occasionally Not Applicable 11 to 20 lbs. x Constantly Frequently Occasionally Not Applicable 21 to 50 lbs. Constantly x Frequently Occasionally Not Applicable 51 to 100 lbs. Constantly Frequently x Occasionally Not Applicable Over 100 lbs. Constantly Frequently Occasionally x Not Applicable Push/Pull 12 lbs. or less x Constantly Frequently Occasionally Not Applicable 13 to 25 lbs. x Constantly Frequently Occasionally Not Applicable 26 to 40 lbs. x Constantly Frequently Occasionally Not Applicable 41 to 100 lbs. Constantly x Frequently Occasionally Not Applicable Environmental Factors Extreme Cold (non-weather) Constantly Frequently x Occasionally Not Applicable Extreme Heat (non-weather) Constantly x Frequently Occasionally Not Applicable Wet and Humid x Constantly Frequently Occasionally Not Applicable Loud Noise Level Constantly x Frequently Occasionally Not Applicable Other Ability to Read x Constantly Frequently Occasionally Not Applicable Ability to Speak English x Constantly Frequently Occasionally Not Applicable Ability to Understand Verbal Directions x Constantly