Customer Care Specialist
2 days ago
Radnor
Job Description Who Our Client Is Our client is a global, mission-driven organization focused on delivering innovative solutions that improve patient outcomes. They foster a collaborative, customer-first environment where quality, accountability, and continuous improvement are core to how teams operate. What Our Client Needs Our client is seeking a Customer Care Specialist to support order-to-cash operations, manage customer interactions, and ensure a seamless customer experience across accounts in the US and Canada. Who You Are This position requires a detail-oriented, responsive, and solutions-focused professional who communicates clearly, builds trust with customers and internal teams, stays organized in a fast-paced environment, and takes ownership of issues through resolution. What You’ll Do • Serve as first point of contact for customer inquiries via phone and email, • Triage, document, and manage all interactions within ERP systems, • Support order-to-cash activities including order entry, invoicing, and credit processing, • Coordinate with internal teams and third-party logistics to ensure timely order fulfillment, • Resolve customer issues related to orders, pricing, billing, and product delivery, • Track and manage supply complaints, returns, and corrective documentation, • Support installation, service coordination, and billing processes, • Maintain accurate records and ensure compliance with documentation standards, • Identify process gaps and contribute to improvements across customer care workflows, • Support data integrity, reporting, and system issue resolution, • Participate in SOP creation, training, and cross-functional support initiatives, • Travel up to 10% may be required; no direct supervisory responsibilities What You’ll Need • High school diploma or bachelor’s degree or equivalent experience, • 2+ years of experience in a pharmaceutical or regulated environment; call center experience is a plus, • Proficiency in Microsoft Office and enterprise systems such as ERP platforms, • Strong analytical, problem-solving, and decision-making skills, • High attention to detail and process-oriented mindset, • Ability to manage multiple tasks and meet service level expectations, • Strong interpersonal skills and ability to collaborate across teams, • Flexibility to support varying shifts What They Offer • Opportunities for professional development and career growth, • Collaborative and innovative work environment, • Medical, Dental, and Vision Insurance, • Life and AD&D Insurance, • Short- and Long-Term Disability Coverage, • 401(k) with generous company match, • Health Savings Account (HSA) and Flexible Spending Account (FSA) with company match, • Wellness Program and Employee Assistance Program (EAP), • Generous Paid Time Off (PTO) Equal Opportunity Statement Our client believes that diversity fuels innovation, strengthens teams, and drives success. They are committed to fostering a workplace where every individual—regardless of background—feels valued, respected, and empowered to thrive. Discrimination or harassment of any kind is strictly prohibited. Our client does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by applicable laws. Their commitment extends beyond compliance; they actively cultivate an inclusive culture where diverse perspectives are welcomed, and every employee has an equal opportunity to contribute and succeed.