Trabajos patient service representative en East Northport, New YorkCrear alertas

Job Description About Company: Long Island Select Healthcare Inc. (LISH) is a comprehensive network of community health centers. We are a Federally Qualified Health Center (FQHC) that provides Article 16 and 28 clinic services at 8 locations across Suffolk County, New York. We are a multi-specialty healthcare provider caring for our community through Primary and Specialty Medical Care, Dental, Behavioral Health, Audiology, Physical Therapy, Occupational Therapy and Speech Language Pathology. We currently provide care to over 7,000 patients and have an annual operating revenue of $22m. LISH is a forward-thinking, community-oriented organization! We are a certified NYS Patient-Centered Medical Home, with a mission to make a difference in our community. Our unique offerings include a robust Chronic Care Management program, Telemedicine & Virtual Care services and integrated Primary & Behavioral Healthcare. About the Role: The Call Center Representative plays a crucial role in ensuring customer satisfaction and loyalty by providing exceptional service and support. This position involves handling inbound and outbound calls, addressing customer inquiries, and resolving issues efficiently. Representatives are expected to maintain a positive attitude while managing a high volume of calls, ensuring that each interaction is handled with care and professionalism. The ultimate goal is to enhance the customer experience, leading to increased retention and positive brand perception. By effectively communicating and problem-solving, the Call Center Representative contributes significantly to the overall success of the organization. Minimum Qualifications: • High school diploma or equivalent., • Proven experience in a customer service role, preferably in a call center environment., • Associate's degree or higher in a related field., • Experience with customer relationship management (CRM) software., • Answer incoming calls and respond to customer inquiries in a timely and professional manner., • Provide accurate information regarding products and services and assist customers with their needs., • Document customer interactions and maintain detailed records of conversations and resolutions., • Resolve customer complaints and issues by identifying the root cause and providing appropriate solutions., • Collaborate with team members and other departments to ensure a seamless customer experience., • Schedules appointments for patients:, • Obtains & enters accurate demographic information into the EMR Identifies client needs, clarifies information, research issues and provides solutions. * Identifies appropriate insurance as needed and re-verifies accordingly * Schedules appointments correctly, clearly documenting the reason for the appointment, verifies entered data coincides with appointments * Reviews appointment details with caller prior to hanging up * Updates patient registration/demographic info with new/terminated insurance policies, copay information * Makes reminder phone calls as requested * Reschedules appointments when necessary * Processes new patient registration forms, HIPAA, privacy notice, and demographic forms. * Communicates Sliding Scale policy to patients, requests documentation. * All other duties as assigned by the Patient Services Management team. Skills: The required skills for this role include strong communication and interpersonal abilities, which are essential for effectively engaging with customers and addressing their needs. Problem-solving skills are utilized daily to identify issues and provide timely solutions, ensuring customer satisfaction. Attention to detail is crucial when documenting interactions and maintaining accurate records. Preferred skills, such as familiarity with CRM software, enhance the efficiency of managing customer information and tracking interactions. Bilingual skills can significantly improve communication with a diverse customer base, further enriching the customer experience.

Job DescriptionAutomotive Sales RepresentativeSmithtown Volkswagen | Smithtown, NY Salary and compensation: $100k+ real earning potential, with competitive commission, bonuses, and comprehensive benefits. At Smithtown Volkswagen we believe in supporting our sales team's success. As a top-rated dealership on Long Island, we provide a large, quality customer base and extensive advertising to generate leads. Our transparent pay plan with no packs means you can earn a higher commission, and our supportive management team is committed to your growth. Your role and responsibilities As an Automotive Sales Representative, you will guide customers through the vehicle buying process with exceptional service and expertise. • Interact with customers in person and online to understand their needs., • Help shoppers find the ideal new or pre-owned vehicle from our inventory., • Demonstrate vehicle features and provide information on options., • Negotiate and finalize sales agreements., • Provide attentive follow-up to ensure high customer satisfaction. Qualifications and skills, • Exceptional communication and interpersonal skills, with a patient and helpful attitude., • Motivated and driven to achieve and exceed sales targets., • A team player who can collaborate effectively with colleagues., • Strong problem-solving abilities to resolve customer questions and concerns., • No previous experience necessary; we provide comprehensive on-the-job training., • Valid driver's license with an acceptable driving record. Compensation and benefits, • Uncapped commission of up to 25% with "no new car packs" on new vehicles., • Weekly inventory spiff bonuses and monthly volume bonuses., • Opportunity for professional growth and advancement., • Available health, dental, vision, life, and disability insurance., • 401(k) retirement savings plan.

Job Description • Essential Duties & Responsibilities, • Receive incoming calls related to medication refill requests;, • Review patient records to verify eligibility, dosage, and refill timing;, • Process refill requests per provider protocols and clinical guidelines;, • Communicate with pharmacies and providers to clarify or resolve refill issues;, • Educate patients on refill processes, medication adherence, and timelines, • Initiate, submit, and track medication prior authorizations with insurance payers;, • Collect and document required clinical information to support authorization requests;, • Communicate authorizations tatus to patients, providers, and pharmacies;, • Follow up on pending or denied authorizations and escalate as appropriate;, • Maintain accurate documentation in electronic health record (EHR), • Receive and assess incoming patient calls related to symptoms, clinical concerns, and care questions, • Perform nursing triage using approved protocols, standing orders, and clinical guidelines;, • Identify urgent or emergent conditions and escalate appropriately to RNs, providers, or emergency services;, • Provide patient education and nursing guidance within LPN scope of practice;, • Provide clear empathetic communication to patients via phone and electronic messaging;, • Collaborate with physicians, nurses, medical assistants, and administrative staff;, • Address patient concerns related to medication access and insurance requirements;, • Ensure adherence to HIPAA, state nursing regulations, and organizational policies;, • Accurately document all interactions, actions ,and outcomes in the EHR;, • Meet productivity, quality, and customer service benchmarks;, • Clinical judgment within scope of practice;, • Patient safety and advocacy;, • Time management and organization;, • Maintain clear and honest documentation;, • Collaborate and communicate effectively and efficiently on a team level; New York State licensure as a Licensed Practical Nurse. Certified in CPR. • Necessary Skills & Abilities Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have basic to intermediate knowledge of Microsoft Office software (Outlook, Excel, Word), as well as Practice Management and Electronic Medical Record software. While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; sit; reach with hands and arms; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate. May come into contact with human blood or other potentially infectious materials, which may result in possible exposure to blood borne pathogens (Category 1)

Job Description About Company: Long Island Select Healthcare Inc. (LISH) is a comprehensive network of community health centers. We are a Federally Qualified Health Center (FQHC) that provides Article 16 and 28 clinic services at 8 locations across Suffolk County, New York. We are a multi-specialty healthcare provider caring for our community through Primary and Specialty Medical Care, Dental, Behavioral Health, Audiology, Physical Therapy, Occupational Therapy and Speech Language Pathology. We currently provide care to over 7,000 patients and have an annual operating revenue of $22m. LISH is a forward-thinking, community-oriented organization! We are a certified NYS Patient-Centered Medical Home, with a mission to make a difference in our community. Our unique offerings include a robust Chronic Care Management program, Telemedicine & Virtual Care services and integrated Primary & Behavioral Healthcare. About the Role: As a Dental Hygienist at Long Island Select Healthcare Inc., you will play a crucial role in promoting oral health and providing exceptional patient care. Your primary responsibility will be to perform thorough dental cleanings, ensuring that patients maintain optimal oral hygiene. You will also educate patients on proper dental care techniques and the importance of regular dental visits. Additionally, you will assist in the application of preventive treatments, such as fluoride and sealants, to help protect patients' teeth. Ultimately, your efforts will contribute to the overall health and well-being of our patients, fostering a positive dental experience. Minimum Qualifications: • Valid dental hygiene license in the state of New York., • Experience working with pediatric patients. 1. Cleaning and polishing of teeth, 2. Instructing patients, oral hygiene habits, 3. Works chair side with dentist as needed during examination and treatments, 4. Performs X-rays, 5. Sets-up and cleans-up exam room for treatments as directed by dentist, 6. Disinfect and sterilize reusable medical instruments, 7. Makes molds for crowns and dental prosthetics, 8. Removes sutures, 9. Polishes fillings and other metal restorations, 10. Takes and records medical history and medication lists, 11. Documents treatment and patient secondary diagnosis, 12. Schedules dental appointments in practice management system, 13. Reviews service referrals, as needed, 14. Periodically reviews medical charts, 15. Means and ability to travel between clinics. Skills: Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Computer Skills To perform this job successfully, an individual should have basic to intermediate knowledge of Microsoft Office software (Outlook, Excel, Word), as well as Practice Management and Electronic Medical Record software – eClinicalWorks a plus). Other Skills and Abilities Ability to work as part of a health care team; ability to embrace role in the customer service equation; ability to multitask to also handle some of the functions of the Dental Assistant during absence/peak patient flow periods. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Bloodbourne Pathogens Classification II

Job Description About Company: Long Island Select Healthcare Inc. (LISH) is a comprehensive network of community health centers. We are a Federally Qualified Health Center (FQHC) that provides Article 16 and 28 clinic services at 8 locations across Suffolk County, New York. We are a multi-specialty healthcare provider caring for our community through Primary and Specialty Medical Care, Dental, Behavioral Health, Audiology, Physical Therapy, Occupational Therapy and Speech Language Pathology. We currently provide care to over 7,000 patients and have an annual operating revenue of $22m. LISH is a forward-thinking, community-oriented organization! We are a certified NYS Patient-Centered Medical Home, with a mission to make a difference in our community. Our unique offerings include a robust Chronic Care Management program, Telemedicine & Virtual Care services and integrated Primary & Behavioral Healthcare. Licensed Clinical Social Worker (LCSW) Essential Duties & Responsibilities • Provides psychosocial assessments as referred., • Provides mental health intake assessments as referred., • Maintains close liaison with other care providers, especially psychiatrists involved in patient’s treatment., • Prepares Initial Assessments, Treatment Care Plans, Treatment Care Plan Updates, daily notes, discharge notes, etc., per Agency policy, in a timely manner., • Will provide relevant information about the PCMH program including brochures, that describe the values and goals of the program to patients. The information disseminated will be based upon the person’s role as it relates to patient care within LISH, • Attends necessary in-service education programs., • Means and ability to travel between Agency buildings None. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Master’s Degree from an accredited School of Social Work in the United States Minimum 2 year’s clinical experience NYS Licensed Clinical Social Worker Necessary Skills & Abilities • Language Skills, • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization., • Mathematical Skills, • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs., • Reasoning Ability, • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations., • Computer Skills, • To perform this job successfully, an individual should have basic to intermediate knowledge of Microsoft Office software (Outlook, Excel, Word), as well as Practice Management and Electronic Medical Record software., • Other Skills and Abilities The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds. Travel This job may require you to travel between clinic sites depending upon scheduling needs. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Blood Borne Pathogen Classification: Category III

When you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. Patient Service Repres

Answers the telephone promptly and in a polite and professional manner to meet Mount Sinai Hospital and Mount Sinai Doctors Long Island customer service standard of excellence. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery cente

The Patient Service Representative I, possesses a commitment to excellence in the development of knowledge, skills, and quality patient-focused service. The Offsite Patient Service Representative I provides front line contact as a patient liaison within the access center, check-in/check-out, appoint

The Patient Service Representative I, possesses a commitment to excellence in the development of knowledge, skills, and quality patient-focused service. The Offsite Patient Service Representative I provide front line contact as a patient liaison within the access center, check-in/check-out, appointm

Helfner Dental is looking for a Patient Service Representative in Commack, New York, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. Patient Service Representative. We take pride in providing comprehensive, personalized car

May screen and schedule patient appointments, schedule referrals of special testing or doctors visits, and keep record of patient billing for submission.

Answers the telephone promptly and in a polite and professional manner to meet Mount Sinai Hospital and Mount Sinai Doctors Long Island customer service standard of excellence. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in

May screen and schedule patient appointments, schedule referrals of special testing or doctors visits, and keep record of patient billing for submission.

Mount Sinai - 5 Cuba Hill Road - Responsibilities: Answer telephones and greet patients and visitors with high level of customer service; Schedule appointments and coordinate testing and procedures; Ensure documentation is accurately recorded and maintained in the electronic medical record; Collect

Mount Sinai - 5 Cuba Hill Road - Responsibilities: Answer telephones and greet patients with high level of customer service; Provide clerical and administrative support to physicians and act as liaison between departments; Schedule appointments for a multi-specialty group; Enter documents and test r

Mount Sinai - 5 Cuba Hill Road - Responsibilities: Greet patients and visitors and provide high-level customer service; Answer telephone calls and route messages to appropriate staff; Assist with check-in/check-out and appointment scheduling; Collect co-pays and review/scan insurance cards as needed

Patient Service Representative.The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD.The person in this position is responsible for registering patients and coordinating with the rest of the team to provi

Mount Sinai - 5 Cuba Hill Road - Responsibilities: Provides front line contact for the department/neighborhood by answering telephones, directing and responding to callers, relaying messages to appropriate recipients and greeting patients and visitors with the highest level of customer service; Prov

The Patient Service Representative I, possesses a commitment to excellence in the development of knowledge, skills, and quality patient-focused service. The Offsite Patient Service Representative I provides front line contact as a patient liaison within the access center, check-in/check-out, appoint

Mount Sinai - 5 Cuba Hill Road - Responsibilities: Answers telephone, screens callers, relay messages and greets visitors.

Mount Sinai - 5 Cuba Hill Road - Responsibilities: Provides front line contact for the department/neighborhood by answering telephones, directing and responding to callers, relaying messages to appropriate recipients and greeting patients and visitors with the highest level of customer service; Prov

Mount Sinai - 5 Cuba Hill Road - Responsibilities: Provides front line contact for the department/neighborhood by answering telephones, directing and responding to callers, relaying messages to appropriate recipients and greeting patients and visitors with the highest level of customer service; Prov

Mount Sinai - 5 Cuba Hill Road - Responsibilities: Answer telephones and greet patients and visitors with courteous service; Schedule appointments for a multi-specialty group and manage calendars; Coordinate insurance pre-authorizations/referrals as needed; Enter telephone encounters and data into t

The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance info

The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers.

May screen and schedule patient appointments, schedule referrals of special testing or doctors visits, and keep record of patient billing for submission. We share a common dedication to delivering outstanding patient care. Mount Sinai Health System is one of the largest academic medical systems in t

Typically services are provided for an assigned department, care center or nursing unit. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more e

The Offsite Patient Service Representative I provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior authorizations and referrals and neighborhood administrative and physician support.The Patient Service Representative I, po

The Offsite Patient Service Representative I provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior authorizations and referrals and neighborhood administrative and physician support. The Offsite Patient Service Representat

The Patient Service Representative I, possesses a commitment to excellence in the development of knowledge, skills, and quality patient-focused service. The Offsite Patient Service Representative I provides front line contact as a patient liaison within the access center, check-in/check-out, appoint

The Patient Service Representative I, possesses a commitment to excellence in the development of knowledge, skills, and quality patient-focused service. The Offsite Patient Service Representative I provides front line contact as a patient liaison within the access center, check-in/check-out, appoint

Job Description • Essential Duties & Responsibilities, • Receive incoming calls related to medication refill requests, • Review patient records for completeness and route refill requests to providers for review and approval, • Prepare and process refill requests in accordance with established workflows and provider direction, • Communicate with pharmacies and providers to clarify or resolve refill-related issues, • Provide patients with general information regarding refill processes and timelines, • Initiate, submit, and track medication prior authorizations with insurance payers, • Collect and document required information to support authorization requests, • Communicate authorization status to patients, providers, and pharmacies, • Follow up on pending or denied authorizations and escalate to appropriate staff as needed, • Receive incoming patient calls and accurately document patient-reported symptoms, concerns, and requests, • Route patient concerns to appropriate clinical staff (RN, provider) for review and follow-up, • Reinforce provider-directed instructions and care plans as appropriate, • Provide clear, professional, and empathetic communication to patients via phone and electronic messaging, • Collaborate with physicians, nurses, medical assistants, and administrative staff to support patient care coordination, • Address patient concerns related to medication access and insurance requirements, • Ensure adherence to HIPAA, organizational policies, and applicable regulations, • Accurately document all interactions, actions, and outcomes in the electronic health record (EHR), • Meet established productivity, quality, and customer service benchmarks, • Demonstrate effective time management, organization, and attention to detail, • Maintain clear, accurate, and timely documentation, • Communicate effectively and work collaboratively within a team environment;, • Necessary Skills & Abilities Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have basic to intermediate knowledge of Microsoft Office software (Outlook, Excel, Word), as well as Practice Management and Electronic Medical Record software. While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; sit; reach with hands and arms; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate. May come into contact with human blood or other potentially infectious materials, which may result in possible exposure to blood borne pathogens (Category 1)

Job DescriptionDescriptionHybrid Veterinary Client Service Representative / Assistant Location: GP West Hills North Veterinary Clinic At GP West Hills North Veterinary Clinic, we are looking for someone who enjoys being in the middle of it all, supporting patient care while creating a welcoming and organized experience for our clients. As a Hybrid Veterinary Assistant and Client Service Representative, you will be at the heart of our busy and dynamic hospital. This is a hands-on, fast-paced role that blends clinical support with front desk coordination, making it a great fit for someone who enjoys working with both animals and people. What You’ll Be DoingAs an assistant and receptionist at our veterinary hospital, you will be at the center of a busy and collaborative environment. This role requires a dedicated individual who thrives in a fast-paced setting and enjoys the rewarding challenge of working closely with both animals and their owners. Your primary responsibilities will include greeting clients with a warm and professional demeanor, managing appointments, and ensuring smooth communication between the veterinary team and pet owners. You will also be trained to assist in the safe restraint of cats and dogs during examinations and procedures, helping to ensure their comfort and safety. If you are passionate about animal care and enjoy engaging with people, this position offers a meaningful opportunity to make a difference in the lives of pets and their families. Some of the responsibilities you will own in this role: • Greet clients and patients warmly, in person and by phone, • Schedule appointments, check patients in and out, and manage the daily calendar, • Answer multi-line phones, route calls appropriately, and handle client inquiries, • Process payments, invoices, and medical records accurately, • Communicate effectively with veterinarians, technicians, and support staff, • Maintain a clean, organized, and professional front desk area, • Handle sensitive situations with empathy, professionalism, and discretion, • Assist in the safe restraint of cats and dogs during examinations and procedures (training provided), • Support the veterinary team with basic clinical tasks and patient flow as needed, • Previous experience as a veterinary assistant, veterinary receptionist, medical receptionist, or customer service professional preferred, • Strong communication and interpersonal skills, • Ability to multitask and remain calm in a fast-paced environment, • Comfort working with animals of all sizes and temperaments, • Basic computer proficiency; experience with veterinary practice management software is a plus, • Competitive pay $18-20/hour, • Paid time off, • Health insurance, • Dental Insurance, • Vision insurance, • Employee discounts, • Flexible schedules, • 401K with company match, • Training and Career development

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. Strong verbal and written communication skills are essential for intera

Earn up to $750 a week in your free time by providing feedback on everyday products and services. If needed, try out products or services ahead of your session.

No customer service representative experience required. Earn up to $750 a week in your free time by providing feedback on everyday products and services. If needed, try out products or services ahead of your session.

Earn up to $750 a week in your free time by providing feedback on everyday products and services. If needed, try out products or services ahead of your session.

Working at the Naval Nuclear Laboratory we foster pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, and Collaboration.Our company promotes a positive culture while ensuring the safety and reliability of our nation's naval nuclear reactors, and t

Customer Service / Remote] - Anywhere in U. Receive inbound/ make outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services; Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel