Lead Technician Commercial Food Service Equipment
29 days ago
New York
Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance, • Company car, • Dental insurance, • Employee discounts, • Free uniforms, • Health insurance, • Paid time off, • Training & development We are seeking a highly skilled and experienced Lead Technician to join our commercial foodservice equipment service team (Hot and Cold Side). The Lead Technician will oversee technical operations in the field, ensure high-quality service delivery, provide mentorship to junior technicians, and serve as the primary point of contact for complex service calls. This role requires strong technical expertise, leadership ability, and a commitment to exceptional customer service. Must be able to travel between Long Island, NYC, NJ, Westchester and Rockland County. Key Responsibilities • Technical Service & Repair, • Diagnose, troubleshoot, and repair a wide range of commercial foodservice equipment, including ovens, fryers, grills, refrigeration units, dishwashers, steamers, and other cooking appliances., • Perform preventative maintenance and ensure all repairs meet company and manufacturer standards., • Lead on-site installation and start-up of new equipment., • Leadership & Mentorship, • Provide guidance, training, and technical support to field technicians., • Conduct ride-alongs to ensure adherence to quality and safety standards., • Assist with onboarding and skill development for new team members., • Customer Service, • Act as the primary point of contact for high-priority clients and escalated service issues., • Communicate effectively with customers, and management regarding repairs, timelines, and recommendations., • Ensure customer satisfaction by maintaining professionalism and service excellence., • Operational Support, • Coordinate with the service manager to schedule and prioritize jobs., • Maintain accurate service records, parts usage, and work order documentation., • Assist with parts ordering and inventory control for field operations., • Safety & Compliance, • Ensure all work is performed in compliance with OSHA, EPA, and manufacturer guidelines., • Promote a culture of safety among all team members.Qualifications, • Experience: Minimum 5 years in commercial foodservice equipment repair; leadership or supervisory experience preferred., • Technical Skills: Strong knowledge of electrical, gas, plumbing, and refrigeration systems related to commercial kitchen equipment., • Certifications:, • EPA Section 608 Refrigerant Certification (Required), • CFESA Certification (Preferred), • Other Requirements:, • Valid drivers license with clean driving record, • Ability to lift 50+ lbs and work in various kitchen environments, • Strong problem-solving and decision-making skills, • Excellent communication and interpersonal skillsBenefits, • Competitive salary with performance incentives, • Company vehicle, phone, tablet, some tools and uniforms provided, • Health, dental, and vision insurance, • Paid time off and holidays