Phone jobs in Poughkeepsie, New York - Page 2Crear alertas

Job DescriptionTitle: Patient Registration Representative Rotating weekend coverage and mandated overtime required Three Shifts Available: Days: 5:30am – 2:00pm OR 6:30am-3pm Evening: 3:30pm – 12am Payrate: $21/hr Job Summary: A Patient Access, Registration Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management. Responsibilities: • Greets arriving patients, verifies appointment information, and notifies nursing staff in accordance with policies and procedure., • Registers new patients and assists them in completion of necessary forms., • Verifies and updates current patient information (demographic, financial, and clinical) in the EMR system., • Scans completed forms, identification, and insurance cards into patient documents folder., • Schedules future appointments based on procedure type, time requirements, and provider schedules., • Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately. Utilize triage system for all patient care related calls, in accordance with triage procedures., • Initiates, issues, and verifies patient referrals. Initiates and receives insurance authorization/pre-certifications as necessary., • Accepts payments, issues receipts, and reconciles cash drawer daily., • Monitor the patient flow from lobby to the exam room, making sure patients are seen in a timely manner. Communicate with patients if there are any delays/issues in patient care., • Provide helpful assistance in anticipating and responding to the needs of all patients and family members. Remain calm under pressure and effectively deal with difficult people., • Provides translation for non-English speaking patients, their families, and staff if bilingual., • Create correspondence to patients who failed to keep appointments in accordance with policy and provider request., • Accept and directs deliveries of medical/office supplies and mail., • Perform general office duties, such as document preparation, scanning, mailing, and filing., • Maintains a professional appearance and a clean, safe environment., • Respects patients by recognizing their rights; maintaining confidentiality., • Utilizes technology, including specialized software as applicable, to maximize productivity., • Develops and maintains electronic files as necessary., • Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties., • Other duties as assigned. Qualifications/Requirements: Experience: Minimum of one (1) year of customer service and/or medical office experience preferred. Education: High school diploma or equivalent required. Associates degree from an accredited institution preferred.

A multi-specialty group is seeking a BC/BE Internist to join their growing team.The incoming physician will work with group of FPs 3- 4 and 1 IM.Call is approx 1 - 5 and Outpatient phone call.There is ample opportunity for the qualified candidate to quickly establish a busy practice.This position of

Job DescriptionDescription: IT’S Fun, IT’S Flexible, IT’S Entertaining IT’SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgment. Expanding rapidly, with over 100 locations nationwide, IT’SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar. There are three major things that differentiate IT’SUGAR from other candy retailers. First is the product – an unconventional twist on traditional candy store goods that focuses on the humorous and outlandish. Second is the ambiance – full of bright colors, loud music, and lighthearted rebellion. The third is the people – passionate, optimistic, and energetic. The Area Manager will have a home store location and assist the District Manager in maximizing the sales and profit of the retail locations in their assigned geographic territory through management, sales leadership, training and development, execution of non-negotiable standards of operation, cost control, and asset protection. The role is responsible for overseeing both Poughkeepsie and Crystal run stores. What you’ll do? IT’S Exciting! Laugh out loud, dance to the music, and provide a humorous escape to our customers while you, Multi-Store Leadership: • Possess a strong business acumen with the ability to flex and adjust to account for internal and external factors., • Implement strategies to engage and retain employees at the multi-store level, fostering a positive and productive work environment., • Conduct Stay Interviews with team members to understand areas of opportunity and success., • Mentor, coach, and counsel the store managers within the assigned area., • Maintain open lines of communication, encouraging employees to voice their ideas, concerns, and feedback to promote a collaborative work environment., • Implement and manage company employee recognition programs for the assigned area., • Conduct regular performance reviews and provide constructive feedback to help employees improve and stay motivated., • Lead, coach, and motivate through positive, enthusiastic brand representation and present solutions for ongoing challenges., • Consistently trains, coaches, and holds managers accountable to our customer engagement model, IT’SUGARTAINMENT., • Makes staffing decisions, including employment, training, task assignment, promotion, disciplinary action, and termination for assigned functions., • Host regular regional calls to communicate updates, share best practices, and address any team concerns or questions., • Responsible for proactively attracting and retaining qualified candidates to ensure proper backfill for all leadership positions within assigned area. Recruiting and networking with internal and external candidates with a proven ability to develop and maintain sincere, authentic relationships., • Participates in the selection process for Store Managers and facilitates onboarding, training, and coaching to ensure that policies and procedures are adhered to., • Establish a Collaborative Selling Culture in the assigned area, ensuring Managers/ Associates/Supervisors are trained in all IT’SUGAR selling training programs., • Oversees all operational standards for the assigned geographical area., • Oversee the allocated budget for assigned stores., • Maintain a model store to demonstrate ideal store setup and operational excellence., • Maintain consistent communication with Store Managers regarding product recommendations to increase sales/inventory., • Approve employee timecards for your Area bi-weekly, ensuring accuracy and compliance with company policies., • Collaborate with the district manager to approve and adjust employee pay rates per our policies., • Conduct store visits using the standardized store visit form to ensure consistency and adherence to company standards., • Ensure stores follow all visual guidelines and support the brand image., • Validate the planning and set-up for special events and promotions., • Represent our core values: IT’S being Positive, Playful, Present, and a Difference Maker., • Holds self and store teams accountable to our Core Values and coaches to the behaviors associated with them.Requirements: What you need to join the fun: • High School diploma or equivalent required. Bachelor’s degree preferred., • 7+ years of retail experience, • Prior sales and management experience in a retail environment required., • Minimum 3 years of multi-unit experience., • Willing to work a flexible schedule that includes days, evenings, weekends, and holidays., • Able to stand and walk for long periods of time; use hands to handle or feel; reach with hands and arms and talk or hear., • Able to independently lift/move up to 25 lbs. Able to lift/move up to 50 lbs with assistance., • Able to work independently and lead a team of retail managers., • Must be able to travel 25% of the time., • Fun at Work! Dance, sing, and laugh out loud while you work., • Medical, Dental, and Vision Insurance*, • Paid Time Off*, • Health Savings and Flexible Spending Account*, • Legal Services*, • 401k with company match after beginning the 1st of the month after 60 days of employment., • 30% Employee Discount, • Perk Spot (Discounts on cell phone, travel, events, etc.), • Employee Assistance Program, • And more!, • For Eligible Employees Let’s get Social! IT’S Cool • Tiktok: itsugar_official

THE POSITION IN A NUTSHELL Sciens Building Solutions is seeking a Service Sales Representative for our fire safety & security business. The Sales Representative’s focus will be on new opportunities via end-user customers and expanding services to existing customers while managing and growing the business through the selling of new service contracts within the assigned territory. WHAT YOU’LL BE DOING (and doing well!) • Sells service and maintenance contracts, and other related services. Achieves orders/booking and gross margin goals., • Achieves assgined annual booking quota as determined and agreed upon between the Sales Manager and the employee., • Creates new market share by selling a broad range of services to new customers., • Demonstrates strong prospecting skills and the ability to build customer relationships through consultative selling and promoting customer confidence in Sciens. Searches for and qualifies opportunities on an ongoing basis; follows up with prospects in a timely manner., • Conducts post contract acceptance follow up by contacting customers, ensuring commitments were met, and affirming customer satisfaction once the customer has purchased a service agreement., • Performs needs assessments, develops sales proposals, estimates, and presentations. Provides accurate forecast of activity and potential sales., • Maintains an in-depth knowledge of complete line of products/services and customers’ requirements through in-house training, networking, and research., • Utilizes approved marketing materials to present sales presentations and proposals to prospects, assuring the customer understands our value proposition, positive features, and advantages of our products and services over those of the competition., • Independently establishes call plans and customer follow up strategies and tactics; consistently applies time and territory management techniques., • Works with systems sales, operations, finance, legal, and other inside and outside resources as needed to obtain sales., • Develops and executes tactical sales strategies, including end users, developers, and property managers., • Prepares sales promotion campaigns for customers to promote service offerings to commercial markets. WHAT WE LIKE ABOUT YOU • Two to five years meeting and succeeding quotas of selling service and maintenance contracts to end user customers or related activity., • Consultative selling expertise., • Consistent sales performance, ability to organically grow business by providing solutions to new client base., • Consistently met or exceeded quota in service sales for the past 2-5 years., • Effective communication skills and ability to present before broad audiences., • Strong negotiation skills and competitive spirit., • Bachelor’s degree preferred. Candidates with a combination of education and experience will also be considered., • Able to travel by air and/or ground overnight, as necessary. WHAT WE’RE BRINGING TO THE TABLE • Competitive salary based on qualifications., • Paid time off plan and holidays., • 401(k) matching., • Short term and long-term disability., • Medical, dental, and vision plans with options., • Life insurance., • Company cell phone, laptop, and vehicle., • Professional career development opportunities. Pay Rate: $65,000-$80,000 annually, depending on experience

Job Description We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. This includes Orientation of New Customers, Expanding Portfolios of Existing Customers, Retention of Existing Customers, and other profit goals. Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Flexible Schedule Mon-Fri Schedule Hands on Training Disability Insurance Career Growth Opportunities Evenings Off Work from Home Responsibilities Responsibilities will include? Requirements Qualification will include but not be limited to • Excellent customer service skills, including authentic and sincere communication, • Exceptional phone voice and personality, • Open to continuous training, personal growth and development, • Innovative and confident self-starter, • Ability to work independently without continuous supervision, • Prioritization and organization of multiple tasks to ensure superior customer service, • Computer literate including word processing, spreadsheets, web-based tools, text and email messaging Skills will include • High School Diploma or equivalent required, College Degree preferred, • Valid New York State Driver's License, • English Fluency required, Bi-Lingual preferred

Job DescriptionBenefits: • Licensing paid by agency, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Paid time off Responsibilities: • Establish customer relationships and follow up with customers, as needed., • Responding promptly to customer inquiries via phone and email., • Providing information about insurance policies, coverage details, and claims processes., • Assisting clients with policy changes, updates, and renewals., • Investigating and resolving customer issues or concerns with empathy and professionalism., • Use a customer-focused, needs-based review process to educate customers about insurance options.Requirements:, • Interest in marketing products and services based on customer needs, • Excellent communication skills - written, verbal, and listening, • People-oriented, • Detail oriented, • Proactive in problem-solving, • Able to learn computer functions, • Ability to work in a team environment

Job Description Join a USA Today Top Workplace! Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity. Summary of Responsibility: A Field Service Technician is a key member of the Customer Support Department and is primarily responsible for the installation, preventive maintenance, solving and repair of Computer Numerically Controlled (CNC) Lathe, Milling and Multi-Functional Machining Centers. We are seeking customer focused professionals who have a positive attitude, a high interest in learning and great Customer service skills. This opportunity is an above average platform for technical advancement and compensation growth. What You Will Contribute: The CNC Field Service Technician must have or be willing to learn through training on the job and classroom an understanding of mechanical drawings, electrical/pneumatic/hydraulic schematics, PLC ladder diagrams and testing equipment required to effectively diagnose and resolve issues with electrical/mechanical components, as well as electro-mechanical and machine control systems. * Daily travel from home to Customer facilities with occasional overnight hotel stays required when servicing remote Customer locations within the designated coverage territory or when participating in remote training programs. * Demonstrating a willingness to help others and be a team member * Install, commission, calibrate, maintain, tackle, diagnose, and repair CNC equipment and accessory CNC equipment at customer facilities. Service calls also include operator training, networking between systems, software applications, preventive maintenance, major assembly replacements and alignments, overhauls/refurbishments, upgrades/retrofits, and un-installation services. * Provide a direct communication link between the Customer and the Service Group of the Robert E. Morris Company. * Provide voice of Customer feedback. * Through service and Customer relationships, build brand dedication. * Conduct travel and work in a safe manner, constantly learning new technology and soft skills. * Apply machine tool manuals, technical documents, as well as internal and external authorities to optimally diagnose and resolve CNC equipment issues. * Effectively understand and use the Salesforce Lightning Customer Support computer system. Qualifications & Competencies: * Proficient verbal and written communication and Customer relation skills. * Able to interact and effectively communicate in person and over the phone with customer and co-workers. * Present a professional image. * Must be adaptable to changes and able to deal with change, delays, or general work-related issues. * Basic digital literacy and shown understanding of MS Word, Excel, and Outlook. * Must have, and/or be willing/capable of being trained to develop, electro-mechanical skills (motors, drives, transformers etc.). * Knowledge of machine tool manufacture, installation, operation, maintenance & repair and/or a broad shop background – is a plus. * Basic mechanical and logical solving skills are a must. * Rational decision making and problem-solving skills. * Work Environment * Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated or manual machinery. General office and training environment experienced at the Robert E. Morris Company. Other Functions: * Perform related duties as required The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position. What’s in it for You: * We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work: Competitive starting salary * Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance * 3+ Weeks’ Vacation to Start * 10 Company Paid Holidays * 401(k) retirement plan with company contribution Tuition reimbursement * Employee appreciation events and perks Employee Assistance Program Mental and Physical Requirements: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Must be highly mobile, able to access all areas of the premises. * Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects. * Ability to sit for prolonged period of times. * Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees. * Ability to frequently use hands and arms. * Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. * Ability to keep their composure with the public and co-workers in everyday, stressful situations. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Requisition #: 1442B, Poughkeepsie NY *

Finance Assistant / Remote] - Anywhere in U.Up to $22 per hour / Medical, dental & vision / 401k match / PTO - As a Collections Agent at Above Lending, you will: Review and analyze delinquent accounts to determine the best course of action for resolution; Contact clients via phone and email to discu

Accounting & Finance Support / Remote] - Anywhere in U.Up to $25 per hour + bonuses / Medical, dental & vision / 401k / PTO - As an Accounts Payable Clerk at Accurate Background, you will: Handle vendor correspondence via e-mail or phone; Respond promptly and professionally to internal and external

Billing / Remote] - Anywhere in U.K per year / Benefits - As a Credit and Collections Specialist at ScribeAmerica, you will: Identify accounts with overdue payments; Keep records of the amount owed and the length of the delinquency; Locate debtors and contact them via phone or mail to address their

Competitive pay - As a Customer Service Coordinator at Interwell Health, you will: Answer transportation-related phone calls and schedule on-demand rides for qualifying requests; Partner with transportation vendors to coordinate ride requests varying in complexity, ensuring timely transportation to

Competitive salary / 100% paid PPO Medical, dental & vision / 401k match / PTO / Home office budget - As a Customer Support Specialist at Paradigm, you will: Provide exceptional customer service to clients via phone and email; Troubleshoot and resolve customer inquiries and issues in a timely manner

Competitive pay - As a Customer Experience Advisor at Sun Home Saunas, you will: Provide exceptional customer service to clients via phone, email, and chat; Assist customers with inquiries, orders, and returns; Troubleshoot and resolve customer issues; Maintain accurate customer records and document

Medical, dental & vision / 401k match / PTO - As a Customer Experience Rep at B-Stock, you will: Manage customer inquiries and issues through various channels such as email, phone, and live chat; Provide exceptional customer service by actively listening, understanding their needs, and finding solut

Competitive pay / Medical benefits / 401k / PTO - As a Customer Support Specialist at Sendoso, you will: Communicate with customers through various channels such as email, phone, and live chat; Provide exceptional customer service by addressing inquiries, troubleshooting issues, and resolving compla

Medical, dental & vision / 401k match / PTO - As a Customer Experience Associate at Garner Health, you will: Deliver exceptional service to our members via phone, chat, and email, offering education and guidance to help them navigate the Garner claims process; Evaluate claims to determine whether th

Competitive pay - As a Customer Experience Specialists at Spot and Tango, you will: Provide timely and effective resolution to customer inquiries and concerns through phone, email, chat, and social media platforms; Maintain a positive and professional relationship with customers by actively listenin

Customer Service / Remote] - Anywhere in U.K+ per year / Medical, dental & vision / 401k / PTO / Internet stipend - As a Customer Experience Specialist at Atticus, you will: Communicate with customers via phone, email, and chat to provide exceptional customer service; Resolve customer inquiries and

At Container One, we are experiencing high demand for our container solutions, providing immense opportunities for sales professionals to thrive. Reimbursable deposit for the setup, registration, and use of the companies ERP software, phone system, email, company supplied leads and other applicable

Health, dental & vision / 401k match / PTO / WFH stipend - As a Customer Service Event Expert at SeatGeek, you will: Resolve customer inquiries and issues in a timely and professional manner; Communicate effectively with customers through various channels such as email, phone, and chat; Provide exce

As an Office Assistant 1, you would perform entry-level clerical and office support work.Examples of your duties will include but may not be limited to: answering phone calls and maintaining a phone log; maintaining records (including confidential); retrieving and compiling information; receiving an

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / 401k - As a Customer Service Rep at DGI Supply, you will: Handle customer and sales interactions via phone, email and tickets within the Customer Care Box; Process requests for quotations, order entry and product questions from cu

Up to $26 per hour / Medical, dental & vision / 401k match / PTO - As a Customer Experience Rep at Scaled Agile, you will: Provide exceptional customer service and support to clients via phone, email, and chat; Troubleshoot and resolve customer issues in a timely and efficient manner; Maintain accur

K per year / Medical, dental & vision / 401k - As a Customer Experience Associate at Proper Cloth, you will: Deliver a 5-star customer experience through phone, email, and live chat; Cultivate relationships with our customers, advising them in all things fit, fabric, and style; Learn everything ther

Up to $26 per hour - As a Customer Experience Associate at Equip, you will: Manage in-bound phone calls from patients and caregivers, addressing their needs in real time when possible or routing requests internally for timely resolution; Ensure patient satisfaction by providing quality service, iden

Hyde Park, NY (+Pine+Woods+Road,+Suite+7+Hyde+Park+NY+USA+12538).Serves as receptionist for the program to receive phone calls, clients, and visitors.Will prepare intake packets for prospective clients, collect client co-pays, enter data into billing software program, schedule psychiatrist appointme

Customer Service / Remote] - Anywhere in U.As a Customer Support Rep at Clair, you will: Answer questions over phone, text, and email, acting as a first line of support to our users; Resolve customer inquiries and complaints in a timely and professional manner; Collaborate with team members to ident

Now hiring a Part-Time Packer, where you will assist with packaging, labeling, and preparing items for delivery, coordinate with other departments when needed, and respond to questions by phone, email, or in-person.Additional duties include work with supervisors to meet daily goals, handle orders, s

Customer Service / Remote] - Anywhere in U.Up to $80K per year / Benefits - As a Customer Support Specialist at Runway, you will: Provide exceptional customer service through various communication channels such as phone, email, and live chat; Respond promptly and professionally to customer inquiries

We help mid-market and enterprise companies manage routine calls to save teams time and resources.Our agents have already delivered measurable impact:.Accel, Atlantic Labs, and Singular.Synthflows AI phone agent solutions.Youll combine deep technical knowledge with compelling communication and story

Customer Service / Remote] - Anywhere in U.Up to $45K per year / Healthcare benefits / PTO / Equipment provided - As a Customer Support Specialist at Alt Legal, you will: Provide exceptional customer service to clients through various channels such as phone, email, and chat; Be knowledgeable about o

Ensures accurate, timely and professional communication when speaking on the phone, taking messages from members of the department, speaking to patients and physicians, and making post-discharge follow-up appointments.

Administrative Assistant Day Treatment.Poughkeepsie, NY (+BOCES+Road+Poughkeepsie+NY+USA+12601).Serves as receptionist for the program to receive phone calls, clients, and visitors.Will prepare intake packets for prospective clients, collect client co-pays, enter data into billing software program,

Required/strong/pulliMust be 18 years of age/liliHigh School Diploma or Equivalent/liliThe ability to multi-task using multiple screens and systems while talking on the phone with customers. Life Insurance/strong: Access life insurance options to safeguard your loved ones. While performing the dutie

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Come join our TJX familya Fortune 100 company and the world's leading off-price retailer. Retail custom

As an Account Manager, you will be responsible for providing growth on current accounts, including: Grow Revenue and Achieve Profit goals on assigned accounts. Respond to customer inquiries via phone & email, provide quotes, and take customer orders Research leads and target accounts for new sales

Key attributes include professionalism, patience, excellent phone etiquette, and organizational skills.

A Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient su

Patient Customer Service Representative/Aide is responsible for providing exceptional customer service for all patients while facilitating patient flow. Required Skills:· Excellent customer service skills, pleasant, professional, and articulate phone voice· Ability to multi-task· Computer literac

Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client retention, and offer additional products and services * Provide clients with IRS support * All certification

Outbound Phone Transfer Agent/h2pTempe, AZ/ppStudent Team Arizona Student Team / Part-Time / Remote/ppAbout Education at Work/ppEducation At Work (EAW) enables low and middle-income college students to secure a high-quality postgraduate job through evidence-informed work-based learning programs. Wh

Office Assistant / Remote] - Anywhere in U.Competitive pay - As an Administrative Assistant at PermitFlow, you will: Manage and organize all administrative tasks and responsibilities; Schedule meetings and appointments for the team; Respond to emails and phone calls in a timely manner; Create and ma

Competitive pay / Flexible schedule - As a Virtual Administrative Assistant at Achieve Test Prep, you will: Manage calendars and schedule appointments for the team; Organize and maintain electronic and physical files; Respond to emails and phone calls in a timely and professional manner; Prepare and

Competitive pay / $500 retention bonus / Medical, dental, and vision / 401K / PTO / Equipment provided / Paid training - As a Call Center Support Rep you'll: Receive a large volume of inbound phone calls; Assist with outbound call campaigns; Answer general questions and transfer calls to other depar

Office Assistant / Remote] - Anywhere in U.Competitive pay - As an Administrative Assistant at Frontall, you will: Organize and schedule meetings and appointments; Respond to emails and phone calls in a timely and professional manner; Create and update various documents and spreadsheets; Coordinate

Competitive pay / Health, dental & vision / 401k matching / PTO - As a Customer Service Rep at Beyond Finance, you will: Assist customers with inquiries and complaints via phone, email, and chat: Provide excellent customer service by actively listening, showing empathy, and finding solutions; Mainta

Up to $23 per hour / Benefits - As an Administrative Specialist at Back On Course Educational Services, you will: Perform general administrative tasks including scheduling, answering and directing phone calls, and email correspondence; Maintain up-to-date and organized records and databases; Provide

Job Description BASIC FUNCTIONS AND RESPONSIBILITIES: Assist the Beverage Manager in ensuring efficient, professional beverage service to guests and in the efficient purchasing, receiving, storing, and distribution elements of the department. ESSENTIAL JOB FUNCTIONS: -Maintain complete knowledge of and ensure that staff members strictly abide by State Liquor Regulations, particularly those prohibiting service to minors and intoxicated persons. -Enforce all procedures and policies of the Food & Beverage Department and maintain intended spirit of the Mohonk Mountain House beverage policies. -Promote a positive team atmosphere within department and Food and Beverage Division. -Serve as a role model for department employees with careful attention to detail in all aspects of personal and professional dealings. -Maintain a professional appearance and positive attitude when dealing with guest and staff members. -Recommend changes or improvements in all aspects of department’s operations. -Attend any and all meetings, as requested by the Beverage Manager. -Maintain a personal, physical presence in the dining areas during meals and assist servers or guests with any questions they may have regarding beverage service. -Meet and interact with other department mangers to promote active and productive communications. -Assist in the preparation of staff schedules and cover any bartender or barback shifts as necessary. Be ready to personally fill in bartending or barback duties when necessary. -Work days, nights, weekends, holidays and at times until early morning hours as needed and adjust schedule to meet demands of the operation. -Prepare for inventory after each 28-day period. Preparations would include being certain all stock has been appropriately shelved in the wine coolers, liquor shelves, and beer coolers. -Program beverage and food product changes and/or price modifications into Micros P.O.S. system as needed. -Assist in preparation of payroll materials on a weekly basis. -Prepare and distribute requisitions for the Service Bar, Carriage Lounge, Banquets and Spirits on the Sunset. -Assist in maintaining proper inventory levels by ordering or assisting in the ordering of all department products. -Maintain a high level of security for all alcoholic beverages as well as other company assets. -Increase beer, wine and alcoholic beverage knowledge. Stay up-to-date with current trends and offer recommendations. -Inspect the work of others by touch, sight, sound and smell for conformance to prescribed Beverage Department standards. -Establish standards of cleanliness, sanitation and working order of all equipment and supplies for the department. -Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 200 feet. -Supervise staff in all areas of responsibility. Assist in training basic bartending skills including proper check and cash transaction procedures, as well as wine service for Dining Room staff. -Work closely with Training Bartender, Relief Beverage Supervisor and Beverage Manager in maintaining highest standards when it comes to training new and existing staff. Assist in creating and updating Beverage Manual. -Perform other duties on a timely basis as requested by the Beverage Manager or Food and Beverage Director. -Knowledge of wine, beer and spirits as well as experience working with Beverage and Dining Room staff in written and verbal form. -Possess excellent communication skills, both verbal and written as well as clear speaking voice in person and on the phone. -Demonstrate good organizational and business writing skills to accomplish daily objectives. -Flexible to changing priorities; analyze problems and develop and implement action plans to address problems. -Produce visually pleasing food and beverage set-ups. -Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings. -Respond to clients' inquiries and converse in a pleasant manner as well as process requisitions and other paperwork. -Have a working knowledge of personal computers, Windows Operating System and working knowledge of Micros or similar Point-of-Sale program. -Compute basic mathematical calculations such as addition, subtraction, multiplication and division. -Operate or learn to operate Micros programming and Microsoft Office products, including Word, Publisher and Excel. -Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time. -Exert physical effort and endure abundant physical movements throughout the work area. -Lift up to 50 pounds from ground level to waist level and carries a distance of up to 100 feet with/ without assistance. Walk up to 7 miles per day. -See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. -Adhere to basic procedures of personal hygiene such as neat, clean, and pressed clothes, styled hair, and manicured hands when on duty and on Mohonk Mountain House Mountain House property. -Wear proper footwear, approved by Food and Beverage Department standards. -Work in a manner that will not endanger self or others. -Adhere to all of Mohonk Mountain House Mountain House Mountain House safety and security regulations. -Act calmly and effectively in emergency situations. -Become familiar with and apply Mohonk Mountain House 14 Service Steps. -Work days, nights, weekends and holidays as needed and adjust schedule to meet demands of the operation. -Drive company vehicles in a safe, legal manner. -Taste sweet, sour, bitter, and salty and demonstrate a sense of smell. QUALIFICATIONS: -Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience. -College degree in Hospitality or two years’ experience in service management preferred -Previous bartending experience. -Basic knowledge of Hotel Front of House and Food and Beverage operations. -TIPS or other state-recognized Alcohol Awareness Training Certification preferred Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.