A. Duie Pyle, Inc
Customer Service Representative
5 days ago
Tonawanda
Job Description A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by 27 Less-Than-Truckload (LTL) service centers and 16 warehouse facilities, comprising over 3.5 million square feet of space and 50 dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer’s needs. Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission. Job Summary: As a Customer Service Representative for Pyle you will be interacting with customers (both internal and external) via phone, fax and e-mail to provide information in response to general inquiries, resolving issues, and handling requests. Your main responsibilities will include, but are not limited to: • Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges, • Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues, • Scheduling delivery appointments and handle re-consignments, • Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments, • Ensuring the accurate billing of shipments, • Compiling and delivering custom reports; performing daily audits of reports, • Documenting all customer interactions for follow up and record keeping purposes, • Assisting customers with “My Pyle” registration and utilization of our web site, • Experience in a fast-paced work environment; strong attention to detail, • Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills, • Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team, • Medical, Dental, Vision, and Life Insurance, • 8 paid annual holidays – in addition to vacation and personal time off, • Paid Vacation and Personal Time, • 401(k) with company match We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.