Trabajos provider relations en Rochester, New YorkCrear alertas

Job DescriptionWho We Are: FitzMark is a third-party logistics provider specializing in all modes of transportation. We deliver best-in-class services for both our customers and carriers by leveraging our proprietary technology, DASH, and maintaining a proactive operational approach to ensure all logistics needs are guaranteed. With offices strategically located in Indianapolis (HQ), Atlanta, Birmingham, Buffalo, Chattanooga, Denver, Fort Worth, Gainesville, Jackson, Kansas City, Nashville, Omaha and Scottsdale, FitzMark has been able to sustain growth in a complex industry and market. At FitzMark, success is driven by emphasizing our employees’ accomplishments in a collaborative and dynamic environment. We provide the tools and resources necessary to promote a culture of ownership and accountability to guide your career path and financial freedom. Are you ready to make your mark? FitzMark is looking to add an Enterprise Business Development Representative to utilize their knowledge and experience in the third-party logistics field to develop the Enterprise client base. This position will leverage the expanding service offerings of FitzMark to provide customized solutions for high yielding clients and optimize operational efficiency. The Enterprise Business Development Representative is someone with a proven track record of sales achievements, tenacity, and drive, ready to jump into an exciting opportunity for the company. Duties and Responsibilities • Develop a pipeline focused on larger opportunities and generate new business through research, analysis, and discovery through all means of communication with enterprise shippers across all industries., • Gain insight into the organization and processes of a prospect or customer to identify opportunities and optimize the best approach to provide solutions and expanded service offerings., • Prepare pricing, RFPs, and transportation bids in a timely manner with respect to market demands and internal goals., • Collaborate and network internally with the Carrier Operations department and Account Management teams to ensure FitzMark delivers best-in-class service., • Manage business operations to support client relations, ensuring retention and optimal service of book of business., • Review, analyze, and communicate an in-depth understanding of freight market conditions and business trends to offer solutions internally and externally., • Ensure sales, revenue growth, and individual KPIs are met while closing accounts and client relations., • Leverage tools and technology to manage and grow account strategy., • Evaluate account production and determine needs for additional support or automation.Experience and Qualifications, • 4+ years of sales experience within the Third-Party Logistics industry (3PL), • A well developed professional network and/or book of business, • Bachelor's degree or equivalent related work or military experience, • Proven track record and mindset of success in a sales role, • Self-motivated and ability to operate autonomously within an organization, • Ability to travel up to 25% (excluding commute to Amherst, NY office), • Data entry and integrity within a CRM and TMS, • Extensive skillset in customer service and account managementKnowledge and Skills, • Ability to create and maintain strong relationships with customers through email, face-to-face, and telephone communication, • Impeccable negotiation skills with ability to motivate and persuade decision makers, • Possess the "Hungry" and "Hunter" mentality, • Strong objection prevention and handling skills, • Vigorous prospecting capability, • Competitive spirit and passion for sales, • Resilient - remain persistent despite challenges and obstacles Benefits and Perks, • Paid Industry Training, • Comprehensive Benefits Packet (Medical, Vision, Dental), • Company Provided Life Insurance + Optional Additional Policy, • 401(k) with Company Match or Gradifi Student Loan Repayment Assistance, • Employee Assistance Program (EAP), • Health and Wellness Program, • Paid PTO and Holidays + Unlimited PTO Policy on 1-Year Anniversary, • Free Onsite Parking, • Casual Dress Code $70,000 - $80,000 base salary + unlimited, uncapped commission earning potential Hybrid schedule - two days in-office at our Amherst, NY location, three days remote Hours: Monday to Friday, 8:00AM to 5:00PM #FZMKEGHV FitzMark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment , including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location: 601 Elmwood Ave, Rochester, New York, United States of America, 14642 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: Medicine SMH Gastrointestinal Work Shift: UR - Day (United States of America) Range: UR URCA 205 H Compensation Range: $20.30 - $27.41 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Serves as the operational specialist for the Endoscopy Procedure Unit, functioning as the central communication and workflow resource at the nurses' station. Coordinates daily procedural operations by managing patient flow, provider schedules, room utilization, patient readiness, and operational resources while supporting physicians, anesthesia providers, nursing staff, and ancillary departments. Anticipates workflow disruptions, prioritizes emergent procedural changes, and facilitates timely communication to ensure safe, efficient, and high-quality patient care. Through proactive coordination and operational oversight, ensures the efficient functioning of the Endoscopy Unit and maximizes patient throughput, resource utilization, and customer service. Serves as the operational specialist and primary communication hub for the Endoscopy Procedure Unit, functioning as the central resource for physicians, anesthesia providers, nursing staff, registration, scheduling, transportation, and ancillary departments. Coordinates daily procedural operations by maintaining real-time awareness of patient flow, provider schedules, room utilization, staffing resources, and procedure progression. Collaborates with the Charge Nurse to maintain electronic patient tracking systems and manual downtime schedules, prioritizes emergent procedural changes, communicates operational updates, and ensures efficient coordination of patient care activities throughout the procedure unit. Coordinates patient scheduling, procedural readiness, and operational planning by reviewing daily and future schedules for accuracy, verifying appointment times, procedure duration, room assignments, provider schedules, anesthesia resources, medication holds, patient preparation, and specialized equipment needs. Coordinates add-on and urgent procedures, proactively identifies scheduling conflicts, optimizes daily procedural flow, prepares patient labels, consent packets, nurse worksheets, and wristbands, and ensures all documentation is complete prior to patient arrival. Coordinates multidisciplinary communication and patient throughput by triaging incoming telephone calls, communicating schedule changes, delays, cancellations, emergency procedures, and operational updates to physicians, anesthesia, nursing, registration, patients, and families. Monitors patient arrivals, follows up on late arrivals and cancellations, coordinates transportation requests, facilitates patient movement throughout the procedural continuum, and escalates operational concerns requiring leadership intervention. Coordinates operational resources and procedural support systems by maintaining Epic, EndoSoft, QGenda, and patient tracking systems, correcting registration and scheduling discrepancies, monitoring Bravo and Video Capsule Endoscopy (VCE) equipment availability, coordinating supply inventories, pharmacy stock distribution, pneumatic tube operations, departmental forms, and ensuring operational readiness of procedure rooms and support resources to minimize delays and maximize procedural efficiency. Serves as a departmental workflow resource and process improvement partner by providing guidance to staff regarding departmental workflow processes, patient flow coordination, scheduling practices, and operational procedures. Assists with onboarding and orientation of new staff, participates in workflow planning meetings, identifies opportunities to improve efficiency and reduce operational barriers, coordinates patient transportation, witnesses consent signatures when appropriate, manages document scanning and record distribution, supports quality improvement initiatives, and performs other patient-focused administrative responsibilities as assigned. • High School diploma and 2 years of relevant experience required, • Or equivalent combination of education and experience, • Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred, • 1 year in a position demonstrating the ability to work with minimum supervision and direct an office operation (preferred), • Demonstrated customer relations skills (required), • Demonstrated ability to coordinate complex procedural operations involving multiple providers, disciplines, and competing priorities. (preferred), • Ability to independently assess workflow disruptions and implement real-time operational solutions. (preferred), • Knowledge of procedural scheduling optimization, patient throughput management, and resource allocation. (preferred), • Ability to anticipate operational issues and proactively coordinate corrective actions. (preferred), • Strong analytical and critical thinking skills with the ability to prioritize work in a rapidly changing procedural environment. (preferred) The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location: 10 Miracle Mile Dr, Rochester, New York, United States of America, 14623 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 910334 Ortho Physician Support Spec Work Shift: UR - Day (United States of America) Range: UR URCA 205 H Compensation Range: $20.30 - $27.41 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support. • Serves as primary contact for provider(s). Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands. Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers. Finds missing orders and sends them for review and approval. Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations. Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider's patient notes. Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature. Manages provider(s) documentation and information. Composes and types non-routine correspondence providing factual information. Arranges travel, conference registration, and hotel accommodations. Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider. Researches hospital medical records for the information requested by physicians, insurance companies, and attorneys., • Determines the order of daily surgeries and ambulatory procedures based on the patient's medical conditions and severity. Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff. Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency. Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling. Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure. Follows-up to confirm the order is fulfilled and ready for surgery/procedure. Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled. Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities. Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room., • Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork. Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients. Serves as main point of contact for patients pre and post-operative., • Other duties as assigned., • High School diploma and 2 years of relevant experience required, • Or equivalent combination of education and experience, • Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred, • Demonstrated customer relations skills required The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location: 120 Corporate Woods, Rochester, New York, United States of America, 14623 Work Shift: UR - Day (United States of America) Range: UR URCB 206 H Compensation Range: $21.97 - $29.66 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. General Purpose: Manages medication coordination and removal of barriers that prevent patients from receiving their medications. Communicates with the prescriber's office to acquire necessary information to submit prescriptions to the patient's insurance for approval including prior authorization, and helps enroll patients in financial assistance programs and arrange timely delivery of the medication. Facilitates communication between the patient, pharmacist, insurance, and staff to ensure coordinated care. Maintains expertise on all potential patient assistance programs (PAP), grants, foundations, and coupons relevant to the high-cost drugs prescribed in their assigned area(s). Analyzes patients that are receiving high-cost medications for potential participation in PAPs, and identifies the best options for the patient given their overall circumstances (insurance, disease state, income, etc).Coordinates with the patient and/or family to obtain necessary information, including income information and other personal details, as well as to present PAP options to the patient/family when there are multiple options.Enrolls patients in PAPs using the needed permission and information, follows up to determine the status of the application, and ensures proper documentation of this process. Submits all required documentation to the PAP throughout the duration of treatment to verify that payment for each prescription refill is still active. Understands and manages the payment process specific to each PAP, and ensures that payments are properly accounted for the correct patient and correct patient encounter. Meets or discusses with the patient and/or family the status of PAP eligibility on an as-needed basis if coverage changes during treatment duration. Serves as a subject matter expert available to patients, providers, and other staff about financial assistance resources, including PAPs, grants, foundations, manufacturer coupons, and social work. Collaborates with social services and case management on patient assistance.Coordinates medication and supplies preparation with pharmacy staff to ensure timely delivery. Troubleshoots insurance issues with pharmacists, physicians, and staff to prevent treatment interruptions. Follows up with patients to ensure safe and effective medication use. Documents problems with the medication (i.e. delivery issues, side effects, adherence, difficulty with administration, etc.) and triages issues to the pharmacist when appropriate.Coordinates medication ordering with inventory manager for special orders or low-volume medications. Tracks changes in prescribing trends and coordinates with inventory manager if changes in stock on hand is needed. Makes scheduled calls to patients to bill prescriptions and set up deliveries. Facilitates adherence to medications by ensuring that patients receive prescribed medications in a timely manner. Provides excellent customer service through the Pharmacy Call Center. Triages patient calls to the appropriate party. Answers incoming calls in a timely manner. Monitors and reconciles patient charge accounts once a month.Remains professional, courteous, and diligent in all interactions with staff and patients/families. Obtains high patient and provider satisfaction results. Reports errors through the hospital error reporting system (RL solutions) and contributes to quality improvement initiatives. Assists with prescription audits and ensures timely completion of required patient documentation. Assists with the training of new team members in the designated clinical area.Maintains expertise in the current policies of the most common payors for the relevant administered drugs that require prior authorization (PA), and will be responsible for working with the prior authorization coordinators, office staff nurses, and other patient care staff to ensure that all required elements of the policy are applicable in advance of requesting PA. Initiates, documents, and tracks all prior authorization on behalf of the areas to improve patient experience, ensure compliance, and prevent interruptions or delays in treatment.Other duties as assigned. Associate's degrees in a Medical, Secretarial, or related field and 4 years of relevant experience required.Or equivalent combination of education and experience. Capable of working independently with minimum supervision required.Strong communication skills, problem-solving abilities, and professional presentation required.Demonstrated customer relations skills required.Ability to multi-task, manage many details with accuracy, work under pressure, and maintain a professional attitude required. Completed ASHP-accredited training program or equivalent experience as a pharmacy technician preferred.Certification from a nationally accredited pharmacy technician certification program (Currently PTCB) and maintain ongoing education requirements preferred. The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location: 601 Elmwood Ave, Rochester, New York, United States of America, 14642 Position Type: Regular Work Schedule: Full time, 40 hours per week Department: Department of Dentistry Work Shift: UR - Day (United States of America) Pay Range: $20.30 - $27.41 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to, providers' time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support. Receives minimal direction from physician, mid-level providers, department head and/or administrative officer. Is responsible for independently planning, executing and evaluating own work. Directs other secretarial and clerical assistants. May train and coordinate activities of peers or support staff. Standard office equipment including computer, calculator, telephone, facsimile. Will use software for electronic medical record system, appointment scheduling system, and Operating Room scheduling system and other systems as needed. Provider Assistant - Serves as primary contact for provider(s). Manages provider(s) calendar, prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands. Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers. Finds missing orders and pends them for review and approval. Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations. Applies provider preferences and protocols in selecting from multiple possibilities to execute and/or delegate follow up actions based on provider's patient notes. Frequently composes, edits and obtains signatures for non-routine letters of correspondence related to appeals on denied claims. This includes compiling all necessary information and drafts for provider signature. Manages provider(s) documentation and information. Composes and types non routine correspondence providing factual information. Arranges travel, conference registration and hotel accommodations. Interfaces with organizations, hospitals and others to facilitate invited lectures and speaking engagements for the provider. Researches hospital medical records for information requested by physicians, insurance companies and attorneys. Surgical/Procedure Scheduling - Decides, using independent judgment, the order of daily surgeries and ambulatory procedures based upon patient's medical conditions and severity. Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff. Using independent judgment, authorizes overbooking and rearranging of surgeons Operating Room schedules based on case complexity and medical urgency. Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling. Orders all necessary surgical/procedure equipment, devices and medication based on application of protocols needed to conduct the surgery/procedure. Follows up to confirm that order is fulfilled and ready for surgery/procedure. Employs multiple contingency strategies to ensure all details, materials and locations are ready for surgery/procedures as scheduled. Based on the nature of the surgery/procedure, varies patient education and follow up details accordingly in relation to pre-operative readiness and post-operative rehabilitation expectations and activities. Is accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room. Patient Liaison - Assembles, from multiple tabs within the electronic medical record, the necessary details, for review and inclusion when completing disability paperwork. Assesses calls to understand patient needs, prioritizes medical concerns and obtains responses from providers and follows up with patient. Serves as main point of contact for patients' pre and post-operative. Associate's degree in Medical, Secretarial or related field and a minimum of three years of relevant experience required; or an equivalent combination of education and experience. Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records, preferred. Demonstrated customer relations skills. The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Pay: $62,000.00 - $72,000.00 per year Job description: Always Compassionate Home Care provides the highest quality of community home-based services, combined with exceptional compassion and innovation to enhance each patient's quality of life. By bringing together several of the top home health agencies in the state, we have become one of New York's leading providers with strategically placed offices that serve thousands of clients every day. The Intake Coordinator will directly educate a prospective patient through the intake process leading to enrollment with Always Compassionate Home Care. This person will work closely with referral sources, account managers, clinical team, and provider relations to ensure all tasks are efficiently completed associated with the enrollment process. The coordinator's direct job function would allow for a patient to receive the proper care they need and confirm all information about said patient has been recorded correctly. Qualifications: • Working knowledge of NYS DOH Health Care operations., • Excellent organizational and time-management skills, • At least 3-5 years of experience in a Home Care setting, • Strong communication and interpersonal skills, • Attention to detail with problem solving skills, • Strong customer service background Requirements: • Obtains initial authorization for care from respected parties- Pharmacies or insurance companies, • Refers to scheduling department need for coverage, • Answers phones from referral sources for intakes, • Reports back to referral source status of start of care, • Documents and reports to Supervisor when there is a change in client status, change in service requirement, change in employee assigned to case and any unsatisfactory performance, • Ability to use time efficiently, • Ability to work in a fast-paced environment and demonstrated ability to multi-task, • Technically savvy - proficient in use of smartphones, tablets, laptops, and other devices, • Exceptional communication skills - demonstrated ability to communicate and follow-up in a timely manner, • Bachelor's degree required Benefits: • 401(k), • Health Insurance, • Dental/Vision, • Aflac, • Paid time off Always Compassionate Home Care provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or any other non-merit based factors protected federal, state, or local law. All employment related decisions are based solely on relevant criteria including experience and suitability. If you require assistance to fill out this application form or during any phase of the job application process, please notify the person who gave you this form or Always Compassionate Home Care's Human Resources Department and every reasonable effort will be made to accommodate your needs in a timely manner in accordance with federal, state, and/or local law. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location: 601 Elmwood Ave, Rochester, New York, United States of America, 14642 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500193 Medicine SMH Gastrointestinal Work Shift: UR - Day (United States of America) Range: UR URCB 210 H Compensation Range: $27.75 - $37.46 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Manages an ambulatory practice with 12 to 19 exam rooms. In conjunction with clinical leadership, promotes operational efficiency, high quality, outstanding patient experience, and strong financial performance. Directs staff using the ICARE framework, promoting a collaborative, diverse, and professional team. Responsible for performance management of all non-clinical staff. • Implements procedures for enhancing levels of service and quality and enforces medical office policies and procedures in a mid-size practice., • Develops guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying process as necessary., • Establishes and maintains efficient and responsive patient flow system., • Schedules and facilitates regular office meetings with providers and office staff., • Ensures proper registration and insurance pre-verification management processes are followed, including warm transfers to centralized functions., • Prepares weekly schedule for staff, ensuring proper staffing to support daily office operations, including directly monitoring workflow to ensure accuracy and maximum efficiency in a mid-size practice., • Supports and upholds policies, procedures, objectives, quality improvement, safety, environmental and infection control and codes and requirements of accreditation and financial performance., • Oversees maintenance of patient records, including storage and transfer., • Establishes performance improvement goals for the office, remaining in alignment with the goals and objectives of the department., • Works collaboratively with providers to build templates in alignment with department expectations and manage ongoing schedule changes., • Responsible for recruiting, hiring, orientation, training, development and evaluation, and staff management in a mid-size practice., • Manages clinical staff in collaboration with the site medical director and or nurse manager., • Ensures initial new employee and annual staff mandatories are completed and tracked for compliance., • Conducts timely and thorough employee end-of-probation and annual performance appraisals., • Performs weekly input and review of payroll in electronic payroll systems., • Manages and approves staff requests for time off and overtime., • Monitors employee engagement and serves as a change management leader to foster a positive work environment in a mid-size practice., • Oversees performance management and corrective discipline processes as needed., • Accesses and interprets patient satisfaction survey data and regularly share results with providers and staff., • Serves as a patient relations advocate by demonstrating skills in resolving difficult patient complaints and concerns., • Defines expectations for patient satisfaction and lives the brand for UR medicine., • Monitors charge reconciliation process, including production of weekly reports., • Assists in preparing annual and capital budgets, including required justifications, and effectively manages within budgeted parameters., • Responsible for control and accuracy of petty cash, cash reconciliation, and balancing of daily deposits., • Develops cost reduction and expense management initiatives in collaboration with site medical director., • Hold staff accountable for target achievement., • Processes pharmaceutical, supply and other types of orders timely and accurately from approved vendor lists., • Maintains provider schedules to ensure adequate visit volumes for patient access and financial performance., • Oversees the bi-annual inventory process., • May assist clinic/practice with oversight of revenue generating programs based on quality initiatives to improve population health metrics, specifically focused on the pay-for-performance programs., • Engages practice performance in clinical quality initiatives through maximizing the number of patients seen for risk-adjustable visit types on a yearly basis and supporting data analytic work and patient outreach., • Responsible for maintaining high levels of quality service, environment and compliance with local, state and federal regulation and standards., • Oversees completion and submission of quality reports., • In collaboration with practice providers(s), oversees clinical compliance for quality assurance, documentation, and reporting., • Ensures compliance with standard, HIPAA, OSHA and JCAHO policies., • Develops and trains/practices for emergency and disaster planning protocols., • Understands and enforces patient rights and organizational ethics philosophies., • Attends monthly meetings per department requirements., • Acts as liaison with property managers to manage and address issues with property/facility., • Administers CME benefits and provides monthly reports to providers., • May serve as eRecord superuser., • May participate on ambulatory committees to review best practices., • Other duties as assigned., • Associate's degree preferably with coursework in business administration or health care administration and 3 years administrative experience with one of those years' healthcare management required, • Bachelor's degree preferred, • Or equivalent combination of education and experience, • Electronic Medical Record (EMR) skills (with training) with proficiency in all aspects, including template building and billing knowledge preferred, • Advanced knowledge of medical practices, terminology, and reimbursement policies preferred, • Microsoft Outlook email skills preferred, • Electronic filing skills preferred, • Typing skills preferred, • Intermediate proficiency with Microsoft Word and Excel preferred, • Notary License within 1 year preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location: 601 Elmwood Ave, Rochester, New York, United States of America, 14642 Opening: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500308 OPD Peds - East River Road Work Shift: UR - Day (United States of America) Range: UR URCB 208 H Compensation Range: $24.95 - $32.44 General Purpose: Manages an ambulatory practice with 12 to 19 exam rooms. In conjunction with clinical leadership, promotes operational efficiency, high quality, outstanding patient experience, and strong financial performance. Directs staff using the ICARE framework, promoting a collaborative, diverse, and professional team. Responsible for performance management of all non-clinical staff. • Implements procedures for enhancing levels of service and quality and enforces medical office policies and procedures in a mid-size practice., • Develops guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying process as necessary., • Establishes and maintains efficient and responsive patient flow system., • Schedules and facilitates regular office meetings with providers and office staff., • Ensures proper registration and insurance pre-verification management processes are followed, including warm transfers to centralized functions., • Prepares weekly schedule for staff, ensuring proper staffing to support daily office operations, including directly monitoring workflow to ensure accuracy and maximum efficiency in a mid-size practice., • Supports and upholds policies, procedures, objectives, quality improvement, safety, environmental and infection control and codes and requirements of accreditation and financial performance., • Oversees maintenance of patient records, including storage and transfer., • Establishes performance improvement goals for the office, remaining in alignment with the goals and objectives of the department., • Works collaboratively with providers to build templates in alignment with department expectations and manage ongoing schedule changes., • Responsible for recruiting, hiring, orientation, training, development and evaluation, and staff management in a mid-size practice., • Manages clinical staff in collaboration with the site medical director and or nurse manager., • Ensures initial new employee and annual staff mandatories are completed and tracked for compliance., • Conducts timely and thorough employee end-of-probation and annual performance appraisals., • Performs weekly input and review of payroll in electronic payroll systems., • Manages and approves staff requests for time off and overtime., • Monitors employee engagement and serves as a change management leader to foster a positive work environment in a mid-size practice., • Oversees performance management and corrective discipline processes as needed., • Accesses and interprets patient satisfaction survey data and regularly share results with providers and staff., • Serves as a patient relations advocate by demonstrating skills in resolving difficult patient complaints and concerns., • Defines expectations for patient satisfaction and lives the brand for UR Medicine., • Monitors charge reconciliation process, including production of weekly reports., • Assists in preparing annual and capital budgets, including required justifications, and effectively manages within budgeted parameters., • Responsible for control and accuracy of petty cash, cash reconciliation, and balancing of daily deposits., • Develops cost reduction and expense management initiatives in collaboration with site medical director. Hold staff accountable for target achievement., • Processes pharmaceutical, supply and other types of orders timely and accurately from approved vendor lists., • Maintains provider schedules to ensure adequate visit volumes for patient access and financial performance., • Oversees the bi-annual inventory process., • May assist clinic/practice with oversight of revenue generating programs based on quality initiatives to improve population health metrics, specifically focused on the pay-for-performance programs., • Engages practice performance in clinical quality initiatives through maximizing the number of patients seen for risk-adjustable visit types on a yearly basis and supporting data analytic work and patient outreach., • Responsible for maintaining high levels of quality service, environment and compliance with local, state and federal regulation and standards., • Oversees completion and submission of quality reports. In collaboration with practice providers(s), oversees clinical compliance for quality assurance, documentation, and reporting., • Ensures compliance with standard, HIPAA, OSHA and JCAHO policies. Develops and trains/practices for emergency and disaster planning protocols., • Understands and enforces patient rights and organizational ethics philosophies., • Attends monthly meetings per department requirements., • Acts as liaison with property managers to manage and address issues with property/facility., • Administers CME benefits and provides monthly reports to providers., • May serve as eRecord superuser. May participate on ambulatory committees to review best practices., • Associate's degree preferably with coursework in business administration or health care administration and 3 years administrative experience with one of those years' healthcare management required, • Bachelor's degree preferred, • Or equivalent combination of education and experience, • Electronic Medical Record (EMR) skills (with training) with proficiency in all aspects, including template building and billing knowledge preferred, • Advanced knowledge of medical practices, terminology, and reimbursement policies preferred, • Microsoft Outlook email skills preferred, • Electronic filing skills preferred, • Typing skills preferred, • Intermediate proficiency with Microsoft Word and Excel preferred, • Notary License within 1 year preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location: 120 Corporate Woods, Rochester, New York, United States of America, 14623 Opening: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500350 Imaging Sciences-Call Center Work Shift: UR - Day (United States of America) Range: UR URCA 205 H Compensation Range: $20.30 - $27.41 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support. Essential Functions: • Serves as primary contact for provider(s). Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands. Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers. Finds missing orders and sends them for review and approval. Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations. Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider's patient notes. Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature. Manages provider(s) documentation and information. Composes and types non-routine correspondence providing factual information. Arranges travel, conference registration, and hotel accommodations. Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider. Researches hospital medical records for the information requested by physicians, insurance companies, and attorneys., • Determines the order of daily surgeries and ambulatory procedures based on the patient's medical conditions and severity. Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff. Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency. Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling. Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure. Follows-up to confirm the order is fulfilled and ready for surgery/procedure. Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled. Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities. Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room., • Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork. Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients. Serves as main point of contact for patients pre and post-operative., • Other duties as assigned. Minimum Education & Experience: • High School diploma and 2 years of relevant experience required, • Or equivalent combination of education and experience, • Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred Knowledge, Skills and Abilities: • Demonstrated customer relations skills required The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location: 140 Canal View Blvd, Ste 104, Rochester, New York, United States of America, 14623 Opening: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500708 CVSL RCPG & Cardiac Rehab Work Shift: UR - Day (United States of America) Range: UR URCA 205 H Compensation Range: $20.30 - $27.41 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support. • Serves as primary contact for provider(s). Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands. Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers. Finds missing orders and sends them for review and approval. Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations. Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider's patient notes. Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature. Manages provider(s) documentation and information. Composes and types non-routine correspondence providing factual information. Arranges travel, conference registration, and hotel accommodations. Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider. Researches hospital medical records for the information requested by physicians, insurance companies, and attorneys., • Determines the order of daily surgeries and ambulatory procedures based on the patient's medical conditions and severity. Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff. Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency. Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling. Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure. Follows-up to confirm the order is fulfilled and ready for surgery/procedure. Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled. Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities. Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room., • Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork. Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients. Serves as main point of contact for patients pre and post-operative., • Other duties as assigned., • High School diploma and 2 years of relevant experience required, • Or equivalent combination of education and experience, • Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred, • Demonstrated customer relations skills required The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

The Summer College Internship Program is a 10-week paid internship experience that provides undergraduate and graduate students with the opportunity to attend development workshops, network, and be part of our company. Our college interns work on meaningful projects, are mentored under their respective managers, and continue to develop throughout the entire summer. Through the internship program, our interns can attend development workshops that are focused on key business concepts. Interns may work within the skills-based tracks of Business Administration, Information Technology, Actuarial, Human Resources, Analytics & Data, Communications, Finance, Marketing & Sales, Project Management, Clinical Studies, Customer Experience, Digital Operations, and other non-technical and/or technical based degree programs. This is a paid 10-week summer internship from the first Monday in June to the second Friday in August (up to 40 hours per week). Interns may reside in either a technical or non-technical area. Development workshops are provided to help with the transition from school to the corporate environment. Housing is not provided as part of our program. Essential Accountabilities: • Specific duties will vary by assignment; specific divisional callouts are listed below., • The Behavioral Health Provider Relations Intern will partner with Provider Clinical Trainers to research and develop content for new provider training programs. The intern will participate in training sessions, assist with day-to-day training activities, and work directly with providers to support engagement and education initiatives. In addition, the intern will have the opportunity to shadow Provider Relations Representatives, Case Managers, and Contracting staff to gain a comprehensive understanding of each department's role and the importance of collaboration in supporting providers and delivering high-quality behavioral health services., • Works with a mentor and supports key strategic projects., • Completes work assignments based on business needs, departmental priorities, and individual qualifications., • Performs a mix of technical and/or non-technical tasks that will cover a broad range of business-related projects., • Creates and delivers presentations at completion of internship., • Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs., • Maintain confidentiality and protection of member privacy in accordance with the company policies., • Regular and reliable attendance is expected and required., • Performs other functions as assigned by management. Minimum Qualifications: • Desired Majors/Degree Programs Include: Psychology, Social Worker, Human Services or similar program(s), • Preferred (but not required) experience with: Customer Service, Presenting/Public Speaking, PowerPoint, Excel, & Word, • High School diploma along with proof of continuous college enrollment (enrolled in a full-time undergraduate or graduate degree program)., • Must be in good academic standing., • Excellent written and verbal communication skills, with ability to interact with technical and non-technical audiences and interface with staff at all levels of the company., • Ability to multitask in a fast-paced environment while maintaining strong attention to detail changing environment and deliver high-quality work product., • Ability to work well in a team establishing good working relationships with peers., • Demonstrates strong organizational, analytical, problem-solving and prioritization skills., • Proactive approach to work, displaying creativity and flexibility in completing assigned tasks., • Commitment to continuous improvement of skills and team functioning., • Self-motivated and able to work independently, as well as on intra- and inter- departmental teams as needed., • Experience with Microsoft Office Suite., • Experience using a desktop computer in a professional environment. Physical Requirements: • Ability to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time., • Ability to travel across the Health Plan service region for meetings and/or training courses as needed. Equal Opportunity Employer Compensation Range(s): Level I - Minimum $18.00 - Maximum $20.00 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location: 175 Corporate Woods, Suite 230, Rochester, New York, United States of America, 14623 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: Ophthalmology Work Shift: UR - Day (United States of America) Range: UR URCA 205 H Compensation Range: $20.30 - $27.41 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support. • Serves as primary contact for provider(s). Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands. Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers. Finds missing orders and sends them for review and approval. Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations. Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider's patient notes. Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature. Manages provider(s) documentation and information. Composes and types non-routine correspondence providing factual information. Arranges travel, conference registration, and hotel accommodations. Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider. Researches hospital medical records for the information requested by physicians, insurance companies, and attorneys., • Determines the order of daily surgeries and ambulatory procedures based on the patient's medical conditions and severity. Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff. Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency. Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling. Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure. Follows-up to confirm the order is fulfilled and ready for surgery/procedure. Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled. Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities. Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room., • Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork. Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients. Serves as main point of contact for patients pre and post-operative., • Other duties as assigned., • High School diploma and 2 years of relevant experience required, • Or equivalent combination of education and experience, • Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred, • Demonstrated customer relations skills required The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

The Behavioral Health Provider Relations Intern will partner with Provider Clinical Trainers to research and develop content for new provider training programs. In addition, the intern will have the opportunity to shadow Provider Relations Representatives, Case Managers, and Contracting staff to gai

Job Description LPN, Client Relationship Specialist Schedule: Friday, Saturday, Sunday, Monday — 8:30am–5:00pm Who We Are At HCR Home Care, we believe care starts at home—for our patients and our team. For more than 45 years, we’ve been a trusted partner to hospitals, physicians, and rehabilitation providers across 25 counties in New York State. When patients are ready to transition home, HCR is the name our referral sources rely on for smooth coordination, responsive communication, and exceptional clinical service. Every member of our team plays a vital part in making that happen. As the Client Relationship Specialist, you become the driving force behind those transitions. You’ll build strong relationships with community partners, ensure referrals are processed quickly and accurately, and position HCR as the provider of choice for patients needing home care. Working Friday through Monday, 8:30am–5pm, you’ll support high-volume referral periods where your expertise has a direct and meaningful impact. What You’ll Do • You will build trusted relationships with physicians, hospitals, and rehab partners—helping them confidently choose HCR for their patients’ home care needs., • You coordinate and process incoming referrals quickly, accurately, and professionally across multiple service lines throughout New York State., • You will communicate proactively with referral sources and internal teams, ensuring a seamless, customer-focused experience from initial call to service initiation., • You secure the resources patients need by arranging durable medical equipment, oxygen, and other critical services with outside vendors., • You will verify insurance coverage and collaborate with Insurance Specialists to streamline authorizations and reduce delays., • You document clearly, follow all regulatory requirements, and contribute solutions and insights during team and agency meetings., • You maintain expert knowledge of HCR programs and services, positioning yourself as a reliable, go-to resource for referral partners., • You perform other related duties as assigned. What You Bring • You have an LPN Nursing degree., • You hold a current, valid NYS LPN license., • You will demonstrate exceptional customer service, strong communication skills, and confidence interacting with external providers., • You are detail-oriented, efficient, and comfortable working in a fast-moving, high-volume environment., • You will meet or exceed productivity expectations and contribute to department goals with a solutions-driven mindset., • You bring provider relations or referral experience within a healthcare setting. Why Choose HCR • A supportive, team-focused culture that values collaboration and open communication., • Opportunities for professional development, growth, and advancement., • A mission-driven organization committed to exceptional patient-centered care., • Meaningful work where your impact directly shapes the patient experience and strengthens provider partnerships., • Mileage reimbursement and competitive benefits., • More than 45 years of trusted leadership in New York State home care. Work Environment • Office-based role with frequent phone and computer activity., • Regular communication with referral sources, vendors, clinical teams, and internal departments., • Light physical demands typical of an administrative work setting. Physical Requirements The following is a description of the physical requirements on a daily basis for the Client Relationship Specialist LPN. While performing the duties of the job the employee is regularly expected to: • Stand, • Sit, • Hear, • Walk, • Talk, • Stoop or kneel, • Repetitive motion This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. EOE/AA Minority / Female / Disability / Veteran #ZR

The Behavioral Health Provider Relations Intern will partner with Provider Clinical Trainers to research and develop content for new provider training programs. In addition, the intern will have the opportunity to shadow Provider Relations Representatives, Case Managers, and Contracting staff to gai