Operations & Client Service Associate
2 days ago
Dallas
Job Description Operations & Client Service Associate About Scherer Financial Advisory Services is a well-established RIA in the Dallas/Plano area. We work with pre-retirees, retirees, and high-net-worth households whose financial lives have grown complex enough that real coordination matters. About half of the work is direct client service — building relationships with the people we serve, helping them navigate everyday account questions, and being the steady voice on the phone. The other half is operations — the detail-intensive work of keeping a financial advisory practice running cleanly. Both halves carry equal weight, and the person we are looking for genuinely enjoys both. • You'll own real work. In a small RIA, every seat matters. You'll see the whole picture, take real ownership, and your judgment will show up in the client experience., • We're built for the long haul. We are not a high-turnover firm. We are looking for someone who wants to grow into the role and stay. Client service responsibilities • Build trusted relationships with our clients through regular, warm, professional interactions — by phone, by email, and in person when they visit the office., • Greet clients and visitors when they come in. You are the first face and the first voice of the practice., • Answer client questions about account balances, transfers, distributions, and general account information., • Coordinate money movement transactions (cash raises, distributions, transfers) at the direction of the advisor., • Onboard new clients — preparing account paperwork, coordinating asset transfers from prior custodians, and walking clients through the documentation., • Help clients enroll in and use our digital tools (custodian portal, e-signature, secure document sharing)., • Prepare materials for client review meetings and prospect presentations — agendas, performance reports, planning documents., • Manage the calendar, schedule client meetings, and coordinate logistics so the advisor team can focus on the client conversation. Operations & administrative responsibilities • Maintain the CRM with accurate, current, and detailed information., • Process daily account activity, account openings and closings, and miscellaneous account maintenance through our custodian (Raymond James)., • Support the Chief Compliance Officer with annual compliance updates, SEC compliance calendar maintenance, and SEC/FINRA license renewals., • Prepare and process quarterly client billing., • Manage office operations — supplies, equipment, mail, shipping, kitchenette, vendor relationships, and facility coordination., • Coordinate with IT support as needed for equipment and software needs. What we're looking for • Exceptional attention to detail. In our work, small errors create real consequences. We are looking for someone who naturally double-checks their work, catches the inconsistencies others miss, and takes pride in getting it right the first time., • A genuine client-first personality. Warm, calm, professional. Comfortable on the phone. Comfortable in person., • Strong writing and verbal communication. You'll be drafting emails to clients, writing notes in the CRM, and speaking with people who expect a polished, articulate experience., • Self-motivated and organized. Must have a proactive mindset. You need to identify what needs to be done, prioritize it, and move it forward., • Discreet and professional. You'll have access to sensitive financial information, personal histories, and family dynamics. Discretion is non-negotiable., • A team player. The right person collaborates easily and is comfortable both leading their own work and supporting someone else's. Education, experience & skills • High school diploma required; college degree preferred., • Two or more years of financial services experience strongly preferred (RIA, wirehouse, broker-dealer, or trust company)., • Working knowledge of financial services products — equities, bonds, mutual funds, annuities, managed accounts — is a significant plus., • Advanced Microsoft Office skills (Word, Excel, Outlook, PowerPoint)., • Experience with a CRM system., • Goal-oriented, self-motivated, and results-driven. Compensation Compensation: Competitive, commensurate with experience. Company DescriptionFinancial Services FirmFinancial Services Firm