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Job Description Organizational Description Journey's End Refugee Services, Inc. is an equal opportunity employer and seeks to employ the best-qualified personnel without regard to race, religion, color, national origin, citizenship, age, sex, gender identity, sexual orientation, marital status, or any other basis prohibited by law. Journey’s End Refugee Services, Inc. is a refugee resettlement and immigration services provider for the Western New York region. The organization works to assist newly arriving refugees in finding gainful employment and avoiding dependency on social services. Job Description The Community Engagement and Volunteer Coordinator is responsible for building and strengthening community relationships through volunteer engagement, public education, outreach, and special events. This position plays a key role in recruiting, training, and supporting volunteers while promoting the mission and impact of Journey’s End Refugee Services throughout the Western New York community. The Coordinator will work collaboratively with the Advancement team to support community awareness efforts, donor engagement, storytelling, and agency events. The ideal candidate is outgoing, organized, mission-driven, and passionate about creating meaningful volunteer experiences that inspire long-term community involvement and support. Essential ResponsibilitiesVolunteer Recruitment & Engagement • Coordinate volunteer placements across agency programs and initiatives, • Recruit, onboard, train, and support individual and group volunteers, • Maintain volunteer communications, scheduling, records, and tracking systems, • Ensure volunteers have positive, meaningful, and mission-centered experiences, • Develop strategies to strengthen volunteer retention and engagement, • Cultivate volunteers into long-term supporters and donors through relationship-building and stewardshipCommunity Outreach & Education, • Represent Journey’s End Refugee Services at community events, volunteer fairs, educational programs, and outreach opportunities, • Conduct educational presentations for schools, universities, faith communities, businesses, and civic organizations, • Promote awareness of Journey’s End Refugee Services programs, • Build and maintain relationships with community partners and organizations to support advancement effortsAdvancement & Storytelling Support, • Collaborate with the Advancement team to gather and share volunteer stories, client success stories, and community impact highlights, • Assist with donor engagement and stewardship activities, • Contribute content and ideas for newsletters, social media, fundraising campaigns, and public communicationsEvent Support, • Assist with planning, coordinating, and staffing agency events, volunteer projects, educational programs, and fundraising activities, • Support community engagement initiatives that strengthen public awareness and participation in the mission of Journey’s EndQualifications, • Bachelor’s degree in Human Services, Communications, Nonprofit Management, Education, or a related field preferred, • 3–5 years of experience working with volunteers, community outreach, nonprofit programs, or public engagement preferred, • Strong public speaking and interpersonal communication skills, • Ability to work effectively with diverse populations and community partners, • Strong organizational skills and attention to detail, • Ability to manage multiple projects and priorities, • Commitment to the mission and values of Journey’s End Refugee ServicesPreferred Skills, • Experience coordinating volunteers or community service programs, • Strong writing and storytelling abilities, • Experience with presentations, outreach, and event coordination, • Familiarity with social media and community engagement strategies, • Ability to work collaboratively in a team-oriented environmentWork Environment This position requires regular community engagement and includes evening and weekend hours for presentations, volunteer activities, and special events. A flexible schedule is required. Local travel throughout Western New York may also be required.

Job Description Overview Catholic Charities is seeking a full-time or part-time WIC Nutritionist (CPA) in Erie County. The Nutritionist works cooperatively with all staff to ensure smooth and efficient clinic flow. Administers the nutrition related components of the WIC Program, following the policies and procedures of the NYS Department of Health WIC Program Manual. Determines participant medical and nutritional eligibility. Catholic Charities of Buffalo, NY, is a leading non-profit organization dedicated to empowering individuals, children, and families through a wide range of programs. As the most comprehensive human service provider in Western New York, we serve eight counties with over 40 professionally staffed locations. Our services include counseling for all ages, emergency assistance (including 8 food pantries), mental health services, chemical dependency treatment, educational and job readiness programs, services for older adults, marriage counseling, immigration and refugee assistance, and various family support programs. Job Responsibilities Provide Participant Centered Nutrition Services (PCNS) by phone or in person. May conduct all duties of the Nutrition Assistant (NA) and Program Support Staff. Assist participant with WIC Health online nutrition education. Enroll participants by completing a nutritional assessment, program eligibility and determine nutrition risk. Prescribe, tailor, authorize, issue, and reissue all food packages. Document nutrition services provided, including referrals and follow-up. Review and approve formula requests requiring medical documentation in consultation with the Health Care Provider. Conducts nutrition risk assessment to determine all nutrition risk criteria and program eligibility. Identify the need for an Individual Care Plan and refer to the Qualified Nutritionist, as appropriate. Carry out the High-Risk Care Plan established by the Qualified Nutritionist and provide participant centered nutrition counseling for the high risk participant. Work in conjunction with the Qualified Nutritionist to ensure continuity of care and to decide when the high risk care plan can be closed. Coordinates nutrition education, including breastfeeding promotion and support that is responsive to the identified needs/interests of each participant. Conducts breastfeeding assessments and provides counseling in regard to any breastfeeding concern or issues. Refer to Designated Breastfeeding Expert as needed. Refers participants to other health-related and social services, as necessary. Tracks high-risk participants' progress in improving their health and document for outcomes. Ensure the efficient flow of the assessment and education processes. Complete required Catholic Charities, WIC and DOH trainings. Maintain continuing education credits as required by position. Comply with the Agency's Compliance Program, Code of Ethics, laws, regulations, and ethical standards applicable to your position in the WIC program and Catholic Charities. Provides leadership and assist in orienting, training and mentoring new Local Agency staff. Provides oversight and guidance to the NA staff and support staff. Travels to all sites, transports laptops, computers and other equipment to sites. May have to lift up to 30lbs. Performs other duties as assigned. Qualifications Nutrition and Diabetic Technician, registered (DTR/NDTR) OR Bachelor's degree in appropriate health-related field from an accredited college or university with at least 6 credit hours in nutrition. Registered Nurse (RN) with a bachelor's degree from an accredited college or university Basic computer skills • Must have reliable transportation, with the ability to travel to other WIC sites and transport equipment (sometimes in the middle of workday) such as laptops, printers, medical equipment, nutrition materials and scanners. Why You'll Love Working Here 37.5 hours per week 13 paid holidays 25 PTO days per year (Pro-rated based on first year start date) Comprehensive health, dental & vision offerings for full-time Employer-paid life insurance for full-time Ancillary benefit offerings for full-time Flexible Spending Account (FSA) option for full-time Health Savings Account (HSA) when electing a high deductible health plan for full-time Employer-paid Employee Assistance Program (EAP) 403b Retirement Plan (Eligible after first pay period) with employer contribution after six months Training & Development Opportunities Candidates must live in New York State to be considered. Compensation range may vary based on factors including but not limited to skills, education, location and experience. Apply today at: https://ccwny.applicantpro.com/jobs/ As an Equal Opportunity Employer, Catholic Charities of Buffalo is committed to providing equal employment opportunities to all individuals, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Catholic Charities of Buffalo will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities, unless such accommodations would impose an undue hardship on the operation of the business. If you require reasonable accommodation during the application or interview process, please contact recruitment@ccwny.org. Job Posted by ApplicantPro

Job Description ABOUT JFS For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. SUMMARYThe Case Worker will provide case management services to asylum seekers, refugees, and immigrants, offering support and resources to help them achieve self-sufficiency, reduce poverty, and attain independence in the United States. This position primarily assists clients in accessing medical, social, employment, educational, and other essential services, while helping them navigate local systems. WHAT YOU'LL DO Provide Social Services: • Provide case management services for asylum seekers and refugees as defined by grant guidelines. This may include housing search, financial management, access to public benefits, medical appointments, school registration, connection to food pantries, linkage to legal support and other services required by AMP guidelines., • Complete Intake and needs assessment and subsequent internal/external referrals to promote self-sufficiency and integration with a strong focus on employment., • Provide ongoing cultural and community orientation to clients to promote independent access to community resources. Advocate for client’s rights: • Coordinate and/or advocate for interpretation services to clients to ensure equal access to eligible services regardless of language barrier., • Advocate on behalf of refugees, asylum seekers, and link clients with legal supports to secure permanent immigration status., • Promote client rights and access to social services, social security, health providers, mental health services, and other supportive services. Reporting and maintaining files: • Accurately document all contacts and services in client case files and maintain case note logs per funder guidelines., • Complete case reports as required by grant funders., • Secure and schedule appointments for clients with service providers and provide or arrange transportation to appointments when necessary. Development and training: • Provide interpretation and translation for agency services as applicable., • Attend agency and department meetings as required., • Participate in trainings as required. Programs interaction and support: • Provide Services to AMP clients, complete intakes, provide financial assistance and referrals for clients., • Collaborate with different departments in the agency, case workers and senior managements. QUALIFICATIONS Education and Experience: • Minimum of an associate degree in a human services related discipline required., • Experience providing direct services to refugees and immigrants., • Experience linking clients to a broad range of essential, community-based services. Knowledge, Skills & Abilities:, • Ability to provide culturally sensitive case management., • Proficient communication skills for interaction with clients and the public., • Strong time management and organizational skills., • Working knowledge of community resources for refugees and immigrants., • Informed about refugee and immigrant issues, and available services to clients, • Strong computer skills, especially with Microsoft Outlook and Word., • Familiarity with and appreciative of issues related to people with diverse cultures and languages., • Fluency in a refugee language (Somali, Nepali, Burmese, Chin, Karen, Swahili, French, or other) is preferred along with superior written and verbal communication skills.Competencies:, • Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one., • Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively., • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity), • Initiative & Adaptability - Deals with situations and issues proactively and persistently, personal willingness and ability to respond to change and ability to meet deadlines. Adapts to changing business needs, conditions, and work responsibilities, • Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways., • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity)Expectation Based on Agency Values:, • Must possess a complete commitment to, and understanding of, Jewish Family Service’s Mission & Vision., • Cultural Responsiveness – Ensure staff and programming treat each individual with respect - we honor staff and clients and meet them where they are with regard for their unique wants and needs. (Anava), • Partnership – Ensure staff and programs develop and maintain partnerships to support health and well-being and recognize its role in helping individuals and families achieve meaningful and lasting change. (Chevrutah), • Trust - Work with integrity and be accountable and responsive to others to build a foundation of trust. (Eimun), • Person Centered Care – Believe in and show through daily practice the dignity and inherent worth of every individual at every stage of life and work to address their needs as a whole person. (B’Tselem Elohim)WORKING CONDITIONS, • Will work in the office and in the community; travel is a daily requirement as part of the provision of services to refugee clients, including expectation to transport clients to and from appointments., • Must have access to a reliable vehicle, possess a valid, clean driver’s license and be sufficiently self-insured with liability insurance in the amount of $100/$300k., • Flexible hours including days and some evenings, late nights, and weekends.PHYSICAL REQUIREMENTS, • Physical activities and efforts required working in an office environment and the ability to move small furniture in preparation of an apartment. This may include making beds, arranging household items, and helping move client luggage., • Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents., • Auditory acuity sufficient to communicate with staff and others by phone and in person., • Mobility sufficient to conduct regular duties within a normal office environment and community. COMPENSATION & BENEFITS • Competitive salary of $21 - $28, commensurate with experience and qualifications., • Health, Dental, and Vision insurance., • Accrued Paid Time Off (PTO) of 4+ weeks., • 401k retirement plan with agency contribution of 4%., • 13+ observed holidays annually., • Reduced full-time work week of 35 hours and early close on Fridays. The above pay range is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to, background, knowledge, skills, and abilities. Jewish Family Services of Western New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description Organizational Description Journey's End Refugee Services, Inc. is an equal opportunity employer and is committed to hiring the most qualified candidates without regard to race, religion, color, national origin, citizenship, age, sex, gender identity, sexual orientation, marital status, or any other characteristic protected by law. Journey’s End Refugee Services, Inc. is a leading refugee resettlement and immigration services provider in the Western New York region. The organization supports newly arriving refugees in achieving self-sufficiency through employment, education, and community integration, helping individuals and families build stable and independent lives. Job Description The Communications and Donor Stewardship Manager is responsible for elevating the public presence and community impact of Journey’s End Refugee Services through strategic communications, storytelling, donor engagement, and outreach initiatives. This role leads the development and execution of external communications, social media strategy, digital content, and promotional campaigns, while strengthening relationships with donors, volunteers, partners, and the broader community. The ideal candidate is creative, highly organized, and mission-driven, with a passion for using communications as a tool for advocacy, community engagement, and promoting a culture of welcome. Essential Responsibilities Communications & Public Relations • Develop, implement, and manage a comprehensive communications strategy that promotes the mission, programs, and impact of Journey’s End, • Draft and distribute press releases, newsletters, the annual report, email communications, and promotional materials, • Ensure consistent messaging and brand alignment across all platforms and communications channels, • Support media relations, including responding to inquiries and coordinating public information requests, • Lead storytelling efforts that highlight client success, volunteer experiences, and community partnerships Social Media & Digital Content • Manage and maintain all agency social media platforms, including content planning and execution, • Create engaging, mission-driven content (graphics, photography, video, and written posts), • Monitor engagement and analyze social media performance to optimize content strategy, • Oversee website updates and digital communications to ensure timely and accurate information, • Leverage digital tools to expand audience reach and community engagement Video Production & Visual Storytelling • Plan, produce, and edit short-form video content for campaigns, events, donor outreach, and educational use, • Capture photos and videos at agency events, programs, and community activities, • Maintain organized digital media archives and manage photo/video permissions and releases Donor Stewardship & Fundraising Support • Partner with the Senior Director of Advancement to develop and execute donor communication and stewardship strategies, • Support donor engagement efforts, including acknowledgments, impact reporting, and personalized outreach, • Contribute to fundraising campaigns, annual appeals, and special initiatives, • Coordinate donor recognition efforts and engagement opportunities, • Represent Journey’s End at community events and outreach activities as needed Qualifications • Bachelor’s degree in Communications, Marketing, Public Relations, Nonprofit Management, or a related field preferred, • 3–5 years of professional experience in communications, digital marketing, nonprofit engagement, or a related field, • Demonstrated experience in social media management and digital content creation, • Strong written communication and public speaking skills, • Excellent organizational skills with the ability to manage multiple priorities independently in a fast-paced environment, • High level of initiative, attention to detail, and follow-through on tasks, • Experience with community outreach and nonprofit work strongly preferred, • Understanding of and commitment to the mission of Journey’s End Refugee Services, • Proficiency in Microsoft Office Suite; experience with databases or CRM systems preferred, • Valid driver’s license and access to an insured vehicle, • Ability to occasionally lift up to 25 pounds Preferred Skills • Experience with Canva, Adobe Creative Suite, or similar design tools, • Familiarity with email marketing platforms (e.g., Mailchimp, Constant Contact) and website content management systems, • Strong storytelling abilities and creative content development skills, • Ability to collaborate effectively within a team-oriented, mission-driven environment, • Flexibility, creativity, and strong interpersonal skills Work Environment This position requires occasional evening and weekend hours for special events, fundraising initiatives, and community outreach activities. A flexible schedule is available. Local travel within the Western New York region is expected.

Job Description ABOUT JFS For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. SUMMARY The Initial Services Coordinator is responsible for supporting the operations and service delivery of the Program of initial Resettlement program. This role assists with day-to-day case management functions, including the provision of core PIR services and ensuring compliance with program policies and guidelines. Responsibilities include accurate data entry into CMS and IRIS systems, maintaining proper financial documentation, tracking expenses for each PIR case, and ensuring that case notes are complete, timely, and accurately recorded. The Initial Services Coordinator also ensures that all required core services are delivered on time and that program records and files are thoroughly documented and maintained. The Initial Services Coordinator collaborates closely with the Senior Social Services Manager and PIR caseworkers to ensure ongoing program compliance with key stakeholders, including HIAS and the Office of Refugee Resettlement (ORR). This role is responsible for supporting timely reporting, maintaining proper documentation, and promoting responsible stewardship of organizational and program resources. The position requires strong attention to detail, excellent organizational skills, and a demonstrated commitment to serving vulnerable populations. RESPONSIBILITIES & DUTIES A representative summary of tasks to be performed is provided below. The employee may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values, and operating principles of Jewish Family Services. Administrative Support • Support program operations and service delivery by assisting with day-to-day PIR activities and coordination of case management services, while maintaining a limited PIR caseload., • Maintain and strengthen partnerships with key stakeholders, including healthcare providers and community organizations, to support client access to services and advocate for client needs., • Assist in building community awareness of JFS services through outreach efforts and collaboration with leadership on program promotion strategies., • Provide guidance and support to caseworkers, interns, and volunteers as needed, including onboarding and training related to PIR services and compliance requirements., • Prepare and submit program reports to funders in accordance with contract requirements and established timelines., • Maintain and support systems for case tracking, data entry (CMS and IRIS), and program documentation to ensure accuracy, compliance, and quality improvement., • Collaborate with other agency programs to coordinate services and address client needs holistically., • Work closely with the Senior Social Services Manager and leadership team to implement policies and procedures that ensure compliance with HIAS and Office of Refugee Resettlement (ORR) program requirements., • Attend departmental, partner, and agency meetings as required to support program coordination and communication., • Monitor and report on program activities, service outcomes, and emerging client needs to agency leadership. Education and Experience: • Minimum of a Bachelor’s degree required; Master of Social Work (MSW) or related advanced degree preferred., • Experience providing direct services to vulnerable populations, particularly in the areas of housing, resettlement, and stabilization services., • Demonstrated experience connecting clients to a broad range of essential, community-based services, including healthcare, public benefits, employment, and social supports., • Supervisory experience preferred, including experience supporting, training, or overseeing staff, interns, or volunteers in a human services or social services setting. Knowledge, Skills & Abilities: • Ability to provide culturally responsive and trauma-informed case management to diverse populations., • Strong communication skills, including the ability to effectively engage with clients, community partners, and the general public., • Excellent time management and organizational skills, with the ability to manage multiple priorities and meet deadlines., • Working knowledge of community resources and support services for vulnerable populations, including refugees and newcomers., • Proficiency in computer applications, including Microsoft Outlook, Word, and Excel, as well as experience with case management systems (e.g., CMS and IRIS preferred)., • Demonstrated sensitivity and commitment to working with individuals from diverse cultural, linguistic, and socio-economic backgrounds., • Supervisory experience preferred, including the ability to support, train, and provide guidance to staff, interns, or volunteers in a human services setting., • Bilingual or multilingual candidates are strongly encouraged to apply. Competencies: • Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one., • Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively., • Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities, • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity), • Initiative & Adaptability - Deals with situations and issues proactively and persistently, personal willingness and ability to respond to change and ability to meet deadlines. WORKING CONDITIONS • Will work in the office and occasionally in the community as needed., • Must have access to a reliable vehicle and possess a valid, clean driver’s license and be sufficiently self-insured., • Flexible hours including days and some evenings, late nights, and weekends. PHYSICAL REQUIREMENTS • Frequency of travel: Frequent travel is required for appointments, meetings, and trainings; locations may be across WNY., • Physical activities and efforts required working in an office environment and the ability to move small furniture in preparation of an apartment. This may include making beds, arranging household items, and helping move client luggage., • Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents., • Auditory acuity sufficient to communicate with staff and others by phone and in person., • Mobility sufficient to conduct regular duties within a normal office environment. COMPENSATION & BENEFITS • Competitive salary of $27 - 29 per hour, commensurate with experience & qualifications., • Health, Dental, and Vision insurance., • Accrued Paid Time Off (PTO) of 4+ weeks in addition to a paid agency wide shut down between Christmas and New Year's Day., • 401k retirement plan with agency contribution of 4%., • 13+ observed holidays annually., • Reduced full-time work week of 35 hours and early close on Fridays.

Job Description JOB DESCRIPTION Reporting to the Supervising Attorney, the Staff Attorney will assist in the development of the Immigration and Legal Services Program that offers fullscale holistic immigration representation to low-income refugees, asylees and other vulnerable immigrant populations. They will provide outreach, direct immigration legal services, pro se assistance, community information sessions, Know Your Rights presentations, and referrals to the refugee and immigrant populations of Western New York. This position will primarily operate out of Buffalo, NY. The Staff Attorney must exemplify Journey’s End’s core values in their work. These values include intercultural responsiveness, integrity, personcentered, empowerment, and exemplary service. Law graduates are encouraged to apply. *Moving stipend negotiable PRIMARY RESPONSIBILITIES • Provide direct a"rmative and defensive immigration legal representation to the immigrant populations of Western New York, including but not limited to asylum, removal defense, adjustment of status, complex naturalization, family reunification, family-based immigration, Temporary Protected Status, Special Immigrant Juvenile Status (SIJS), Violence Against Women Act (VAWA), employment authorization (work permits), humanitarian parole, and appeals., • Provide Know Your Rights trainings and other workshops throughout Western New York on relevant immigration topics determined by the immigrant community., • Develop, sustain, and grow meaningful partnerships with local community groups to organize, host, and conduct outreach for Know Your Rights trainings and other workshops., • Provide referrals to appropriate internal agency programs or partner agencies to meet law related and other needs of refugee and immigrant clients., • Conduct widespread community outreach, coordinate with partner agencies, and participate in all mandatory trainings., • Other duties as assigned. QUALIFICATIONS Applicants must: • Be admitted and remain in good standing of the bar of the highest court of any state in the country or U.S. territory, • Be able and willing to travel to all counties throughout Western New York, • Possess ability to be part of a dynamic team of talented and dedicated individuals, • Possess strong written, oral communication, and advocacy skills Journey's End Refugee Services, Inc. is an equal opportunity employer and seeks to employ the best qualified personnel without regard to race, religion, color, national origin, citizenship, age, gender, gender identity, marital status, or any other reason prohibited by law.

Job Description Position Title: Refugee and Asylee Mentoring Program Coordinator (RAMP) Supervisor: Refugee and Asylee Mentoring Program Manager Organizational Description: Journey's End Refugee Services, Inc. is an equal opportunity employer and seeks to employ the best-qualified personnel without regard to race, religion, color, national origin, citizenship, age, sex, or marital status, or any other reason prohibited by law. Journey’s End Refugee Services, Inc. is a refugee resettlement and immigration services provider for the Western New York Region. Journey’s End works to assist newly arriving refugees to learn English, find gainful employment and avoid dependency on social services. Project Description: The Refugee and Asylee Mentoring Program (RAMP) is a mentoring program designed to help refugee youth learn and adapt to American culture, while also maintaining and embracing their own heritage by matching them with adult mentors from their local community. Journey’s End will recruit, train, and provide refugee teenagers ages 15 – 17 and young adults ages 18-24 with mentors who have the skills to help them reach their full potential as young adults and ease their social and economic integration into our community. Through programs, workshops, and activities specifically designed by Journey’s End for refugee youth, RAMP addresses both the social needs and the barriers to adjusting to a new culture that refugee youth typically face. Journey’s End provides a comprehensive program which incorporates several youth development principles such as: feeling connected, safe and welcomed; enjoying multiple caring relationships with peers and adults; participating in their communities; receiving the opportunities and supports to achieve high standards of learning resulting in higher expectations of themselves; developing and enhancing their physical, cognitive, emotional and social skills with experiential learning opportunities; and being exposed to positive social norms that facilitate engagement and reduce risk-taking behaviors. Job Description: The Refugee and Asylee Mentoring Program Coordinator will assist the Program Manager with the implementation and expansion of the Refugee Mentoring Program through outreach, volunteer onboarding, weekly programming, and data tracking. The Refugee and Asylee Mentoring Program Coordinator must exemplify Journey’s End’s core values in their work. These values include intercultural responsiveness, integrity, person-centered, empowerment, and exemplary service. Primary Responsibilities: · Assist the Program Manager with overall implementation of the program · Participate in recruitment of young people ages 15-17 and young adults 18-24, including tabling at outreach events and responding to program referrals, as well as intake meetings · Assist with design of programmatic materials and group activities for young adult programming · Oversee weekly young adult program meetings and assist with organizing field trips and group events · Recruit, screen, and onboard volunteer mentors and assist with matching mentor pairs · Create and maintain volunteer and client files, and assist with data tracking and grant reporting · Assist with program evaluation, acquiring participant feedback and documenting development of the mentor program · Assist with hosting community education events as outlined in the grant contract · Other duties as required. Qualifications: · Bachelor’s degree in social work, international relations, education, or other related field. · Experience working in the non-profit field is highly desired, especially a demonstrated success in program development and implementation, and/or working with volunteers · Experience in managing budgets; data collection; and overseeing mandated reporting for grants · Attention to detail, deadlines, and follow-through is essential · Strong collaborative and verbal and written communication skills · Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint and Outlook; and experience developing marketing materials using Canva, Publisher or other publishing program) · Some evening and weekend hours required · Access to reliable transportation · Ability to lift 25 lbs · Bilingual skills preferred, but not necessary · Experience working with young adults, refugees, or vulnerable populations a plus

Job Description Journey’s End Refugee Services Position Title: Supervising Attorney – Main Street Buffalo Office Supervisor: Director of Immigration Legal Services Status: Full-time, salary, exempt professional Organizational Description: Journey's End Refugee Services is an equal opportunity employer and seeks to employ the best-qualified personnel without regard to race, religion, color, national origin, citizenship, age, sex, gender identity, marital status, or any other reason prohibited by law. Journey’s End Refugee Services is a refugee resettlement and immigration services provider for the Western New York Region. We are a community-based organization with the mission of providing refugees and immigrants with the resources and support they need to become successful, active and contributing members of our shared community. The Immigration Legal Services (ILS) Program offers immigration legal services to immigrant New Yorkers in need, including representation on matters before U.S. Citizenship & Immigration Services (USCIS) and Buffalo Immigration Court. Job Description: Reporting to the Director of Immigration Legal Services, the Supervising Attorney will assist in the management and development of the Immigration and Legal Services Program that offers full-scale holistic immigration representation to low-income refugees, asylees and other vulnerable immigrant populations. This role combines direct legal representation in complex immigration cases with staff supervision, program development, and community engagement. The Supervising Attorney will play a key role in ensuring the delivery of high-quality legal services while supporting the professional growth of the ILS team. The position will be based out of Buffalo, NY. Primary Responsibilities: • Assist Director of ILS with overseeing the daily operations of the Immigration Legal Services (ILS) Program at the Main Street, Buffalo, NY office., • Supervise, train, and mentor Senior Attorneys, Staff Attorneys, DOJ Representatives, paralegals and other support staff, ensuring personnel needs are met in coordination with Human Resources, and fostering positive and productive working relationships., • Provide direct representation in complex affirmative and defensive immigration matters., • Collaborate with the Director of ILS and other senior department staff on policy development, data collection, and process improvements aligned with agency goals., • Develop and maintain community partnerships and participate in local and statewide initiatives that advance the mission of the ILS program and benefit its clients., • Facilitate relationships with community partners and stakeholders in the region to create opportunities for program development and enhance agency visibility., • Represent and promote Journey’s End in the community, including participation in Journey’s End–sponsored events, • Other duties as assigned. Qualifications: • Admission to practice law in any U.S. state or territory., • Minimum of three years’ experience practicing immigration law, with demonstrated experience in both affirmative and defensive representation., • Demonstrated ability to mentor, train, supervise, and support the professional development of a dynamic team of talented and dedicated individuals. · Excellent written, verbal, and interpersonal communication skills. · Ability to travel to Journey’s End satellite offices as needed.

Job Description ABOUT JFS For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. SUMMARY The Job Developer is responsible for providing direct services to employable adults during the first twelve (12) months of resettlement, assisting with job preparation skills and creating a plan towards self- sufficiency. RESPONSIBILITIES & DUTIES A representative summary of tasks to be performed is provided below. The employee may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values, and operating principles of Jewish Family Services. • Act as initial contact for new employers recruited to hire refugee clients., • Target and develop relationship with specific employers in the placement and training of refugees into the work force., • Break down and overcome the perceived barriers and challenges faced by newly arriving refugees seeking employment., • Provide transportation assistance, language assistance, and job application assistance in early stages of securing job for client., • Facilitate Job Readiness workshops for matching grant clients (those in the first 4 months of resettlement) and BRIA workshops for those in the 5-12 months of resettlement., • Assist clients in developing a career plan, identifying employment opportunities, resume development, and developing interview skills. Monitor client’s career plan compliance and progress., • Advocate for clients in resolving issues with employers., • Maintain and review weekly job development reports (i.e. weekly job developer log, employment activity log, job referrals, placement report and other related)., • Manage R&P and Match Grant monthly reports. QUALIFICATIONS Education and Experience: • Bachelor’s degree in relevant field or equivalent experience., • Background working in the employment or human resource fields highly desirable or experience in an inside or outside sales function, including account management experience. Knowledge, Skills & Abilities: • Initiate and maintain personal contacts with business and industry representatives to set up recruitment profiles and provide orientations; schedules and visits potential and existing employers to identify and develop positions for clients., • Assist qualified clients in identifying positions in their field of interest and assist in the development of resumes, cover letters and applications; advise on employability skills., • Work with clients to gain relevant skills; helps them explore alternative employment options., • Strong internet research and computer skills, especially with Outlook, Word, Excel, PowerPoint, and web-based health information systems., • Exhibited ability to effectively work within an inclusive and culturally and linguistically diverse environment., • Ability to interpret and respond to program and grant guidelines., • English speaking and writing fluency required. Competencies: • Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one., • Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively., • Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities., • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation, courteousness & sensitivity)., • Initiative & Adaptability - Deals with situations and issues proactively and persistently, personal willingness and ability to respond to change and ability to meet deadlines. WORKING CONDITIONS • Will work in the office and in the community; travel is a daily requirement as part of the provision of services to refugee clients, including expectation to transport clients to and from appointments., • Must have access to a reliable vehicle, possess a valid, clean driver’s license and be sufficiently self-insured with liability insurance in the amount of $100,000/$300,000., • Flexible hours including days and some evenings, late nights, and weekends. PHYSICAL REQUIREMENTS • Physical activities and efforts required working in an office environment and the ability to move small furniture in preparation of an apartment. This may include making beds, arranging household items, and helping move client luggage., • Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents., • Auditory acuity sufficient to communicate with staff and others by phone and in person., • Mobility sufficient to conduct regular duties within a normal office environment and community. COMPENSATION & BENEFITS • Competitive salary of $21 to $28 per hour, commensurate with experience and qualifications., • Health, Dental, and Vision insurance., • Accrued Paid Time Off (PTO) of 4+ weeks in addition to an agency wide shut down between Christmas and New Year's Day., • 401k retirement plan with agency contribution of 4%., • 13+ observed holidays annually., • Reduced full-time work week of 35 hours and early close on Fridays. The above pay range is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to, background, knowledge, skills, and abilities. Jewish Family Services of Western New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description WHY JOIN JFS? For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive, inclusive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. SUMMARY The Housing Specialist will work closely with clients experiencing homelessness or housing instability, landlords, and service providers to identify housing opportunities, negotiate lease agreements, and provide ongoing support to promote long-term housing stability. RESPONSIBILITIES & DUTIES A representative summary of tasks to be performed is provided below. The employee may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values, and operating principles of Jewish Family Services. Rapid Rehousing / Homelessness Prevention / Shelter Exit Services • Conduct housing assessments and develop individualized housing plans with clients experiencing homelessness or imminent risk of homelessness., • Identify, inspect and secure appropriate housing units that meet clients’ needs and program guidelines., • Build and maintain relationships with landlords and property managers to expand housing opportunities., • Assist clients with rental applications, housing search, inspections, lease negotiations, and move-in coordination., • Provide housing stabilization support, including budgeting assistance, tenant education, and conflict resolution between clients and landlords., • Coordinate financial assistance for rent, security deposits, and utility arrears in alignment with program policy., • Coordinate with shelter staff and outreach teams to identify eligible participants and ensure smooth transitions to permanent housing., • Maintain accurate and timely documentation in client records and data systems (ex. HMIS, BIN, etc.), • Monitor client progress and offer referrals to supportive services as needed. Resettlement Housing Support • Collaborate with refugee resettlement case managers to identify and secure stable housing for clients at risk of homelessness or unsafe housing conditions., • Assist in navigating local housing programs, including public housing or other subsidies, as appropriate., • Identify opportunities for clients to receive support in other housing or support programs within agency. QUALIFICATIONS Education and Experience: • Minimum of a Bachelor’s degree in a human services, public administration of other related field., • 1–2 years of experience in housing services, case management, homelessness prevention, or refugee resettlement., • Familiarity with Rapid Rehousing, HUD-funded programs, or coordinated entry systems is strongly preferred. Knowledge, Skills & Abilities: • Strong interpersonal, advocacy, and negotiation skills., • Ability to manage a caseload and work independently as well as collaboratively., • Knowledge of local housing market conditions and tenant-landlord laws., • Cross-cultural communication competence and sensitivity., • Proficiency in Microsoft Office (Word, Excel) and client tracking systems (e.g., HMIS, BIN). Competencies: • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, • Judgment and Decision Making - Considers relative costs and benefits of potential actions to choose the most appropriate., • Relates well to all kinds of people regardless of level inside or outside of the organization. Uses diplomacy and tact when dealing with and interacting with others. Diffuses tension. Fosters collegial and cooperative attitudes. Works effectively to achieve common goals., • Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways., • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity) WORKING CONDITIONS • Will work in the office and in the community when necessary, • Must have access to a reliable vehicle, possess a valid, clean NYS driver’s license and be sufficiently self-insured with liability insurance in the amount of $100,000/$300,000., • Flexible hours, including days and some evenings, late nights, and weekends. PHYSICAL REQUIREMENTS • Light physical activities and efforts required working in an office environment, • Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents., • Auditory acuity sufficient to communicate with staff and others by phone and in person., • Mobility sufficient to conduct regular duties within a normal office environment and community. COMPENSATION AND BENEFITS • Competitive salary range of $22.00-$28.00 per hour, commensurate with experience and qualifications., • Benefits such as health, dental, and vision insurance, accrued Paid Time Off (PTO) of 4+ weeks, 401k retirement plan with company match, and 13+ observed holidays., • Reduced full-time work week of 35 hours and early close on Fridays., • A supportive and collaborative work environment., • The chance to make meaningful impact in a dynamic and forward-thinking organization.

Job Description Position Title: ESOL Teacher (Adult Education) Supervisor: Director of Education Status: Full-time, 35 hours per week, hourly, non-exempt Location: Lackawanna NY and Buffalo, NY Job Description The full time ESOL Teacher provides high-quality instruction within an adult education program, serving adult English language learners across multiple proficiency levels. This position includes afternoon instruction in Lackawanna for a beginner-intermediate ESOL literacy class four days a week with the potential to teach remotely, focusing on foundational English language skills and literacy development. In the evenings, the instructor will lead an in-person class focused on high intermediate-advanced ESOL GED preparation two days a week, integrating English language instruction with history, science, and math concepts aligned with GED standards. Job Responsibilities • Plan and deliver engaging evening ESOL/GED preparation lessons for high intermediate-advanced adult English language learners., • Integrate English instruction with GED-related content, including history, science, and math., • Adapt instruction to meet diverse language proficiency levels and learning needs, • Assess student progress and provide constructive feedback., • Maintain accurate attendance, assessments, and instructional records., • Foster an inclusive, respectful, and encouraging classroom environment., • Collaborate with program staff as needed to support student success., • Use assessment data and reflection to refine curriculum and change instructional practices and support grant/funding requirements., • Create a nurturing, supportive, and positive learning environment in a diverse classroom with high expectations that encourage student responsibility and enhance motivation., • Attend all staff meetings and common JERS responsibilities., • Other duties as assigned. Qualifications • Reliable transportation required., • Master’s or Bachelor’s degree with two years’ experience., • Valid New York State Teacher certification preferred., • TABE Test and BEST Plus Administrator preferred., • Demonstrated experience teaching ESOL and GED preparation, both in person and remotely, preferably in adult education setting., • Ability to work effectively with adult learners from diverse cultural and educational backgrounds., • Possess the ability to be flexible, creative, and willing to collaborate with other teachers. Journey’s End is committed to the purpose of providing refugees with the resources and support they need to become successful, active, and contributing members of the Western New York community. The ideal candidate must be self-directed and able to work in a team environment.

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