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\n Job Title- Manager, Clinical Science - Contractor \n Location: Basking Ridge, NJ 07920 \n Duration: Contract till May 2027 with possibility to extend \n \n Work Location Schedule: No requirement for on-site. Hybrid or 100% remote is acceptable. Preferred time zone: EST \n \n Duties: \n Job Title: Manager, Clinical Science - Contractor \n \n Hours Per Week: 30-40 hours (average 35 hours per week) – but could work up to 40 per week hours as needed. \n \n JOB SUMMARY \n \n Under guidance of Clinical Science Lead (CSL) and/or Medical Monitor, drafts development plans, protocol profiles, protocols, informed consent forms, and clinical sections of submission documents. Performs study level data cleaning of listings and patient profiles. Represents Clinical \n \n Science on Study Team and collaborates as a team member with other functions, AROs, and CROs. As part of the clinical team, provides scientific input to Clinical Operations and other functions. This position provides critical study-level support to the CSL/PS/MM/GCL for the successful execution of assigned studies. \n \n Study Strategy: Under guidance of CSL and/or Medical Monitor, drafts development plan. Supports CSL and/or Medical Monitor in development of study design to meet study objectives. Contributes to provide strategic direction to Biostatistics and Data Operations (BDO) for EDC, edit checks, data quality listings, SAP, Data Mgmt plan and to Clinical Operations on SDV plan. Participates in the development of biomarker/PK strategy in collaboration with Translational Medicine and Clinical Pharmacology (TMCP). Provides input to the Integrated Data Review Plan process with Data Management. Performs literature review and creates reference list for study. \n \n Study Planning and Execution: Contributes to clinical trial planning including identification of potential risks to study deliverables and contingency planning. Supports development of protocol profile, protocol, and ICF template. Participates in the selection of ARO, CRO, and members for DSMB and/or adjudication committee and the development of charters for study committees (e.g., Executive Committee). Provides input to Clinical Operations on monitoring plan (e.g. data fields to be SDV’d), to Data Management on the Integrated Data Review Plan, and to Biostatistics on Statistical Analysis Plan (SAP). Reviews patient demographics, enrollment, retention and protocol compliance. \n \n Study outputs: Reviews emerging clinical data regularly. Performs quality assessment of Tables/Listings/Graphs before database lock; collaborates with lead statistician on SAP update, as needed. Provides input to Clinical Operations on site issues. Contributes to development of CSR. \n \n External collaboration: Participates in discussions with internal experts and external KOLs for protocol development. Participates in the review of CRO and ARO Scope of Work and budget. Participate in study team meetings with CRO and ARO. Contributes to establish effective communication with CRO, ARO, and vendors. \n \n Additional non-study related activities: Performs literature review related to new indications for Life Cycle Management. \n \n Skills: \n \n Technical Proficiency: Develop and demonstrate proficiency in necessary technical skills and tools. Be adept at preparing documentation and supporting materials for various clinical trial activities- preferred \n \n Excellent oral and written communication skills, strong interpersonal skills; ability to work in a team environment; able to work in a high stress and deadline-driven environment. Energetic, self-motivated and able to multi-task. \n \n Specific competencies: Strategic Thinking, Clinical Trials Knowledge, Influencing Skills, Scientific \n \n Knowledge, Therapeutic Expertise, Critical Thinking, Project Management \n \n Therapeutic Area: Phase 1-2 studies – focus on non-small cell lung cancer; bladder cancer, & ovarian cancer. Must be proficient in meditate rave and a plus if proficient in AI tools like co-pilot; CHAT GPT or Claude \n \n Education: \n 1-3 years of relevant clinical experience with advanced degree (PharmD, PhD) - preferred \n \n 3 or more years of relevant clinical experience with Bachelor’s degree- required

In this role, you’ll provide hands-on technology support to students, faculty, and staff while helping maintain reliable IT services across campus, including end-user support, systems troubleshooting, and audio/visual technology support for meetings, classes, and events. This role exists to deliver exceptional customer and managed IT services at Caldwell University by supporting PC, Mac, server, LAN, software, end-user, and audio/visual technology needs while ensuring issues are resolved accurately, professionally, and in alignment with established processes. What You’ll Do: Communication & Professionalism • Maintain excellent customer service and professional communication in all interactions — face to face, phone, email, and chat., • Be accountable for seeing assigned cases and tasks through to completion by providing detailed documentation of troubleshooting steps taken for each support request., • After completion, ensure user expectations are met and the issue is fully resolved., • Ensure productivity metrics are achieved and standardized processes are followed., • Ensure professional and courteous communication is maintained in all interactions., • Adhere to and enforce company and client information security policies., • Reduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer. Technical Support • Maintain and support a mixed PC and Mac technology environment., • Diagnose and repair telecom and networking infrastructure, partnering with the Network team for guidance., • Partner with other ITSS staff and leadership to develop Standard Operating Procedures, FAQs, and maintain knowledgebase content., • Support user accounts within Windows Active Directory, Microsoft 365, and Microsoft Exchange., • Participate in and maintain real-time inventory controls of assets, including procurement, deployment, and decommissioning of equipment., • Actively participate in departmental and client meetings., • Be available in the event of outages and urgent needs, which may include after-hours support., • Adhere to and enforce the appropriate information security policies based on the sensitivity of company data and report any security-related issues., • When applicable, assist other teams such as the Personal Support Center, Network, and Server administration teams on additional duties as assigned. Audio/Visual Support (Specialized Contribution) • Serve as the campus resource for AV setup, operation, and troubleshooting for meetings, classes, and University events., • Set up, operate, and retrieve audio/visual equipment including projectors, screens, audio mixers, microphones, cameras, and video conferencing systems., • Schedule, launch, and troubleshoot web conferencing platforms (Microsoft Teams, Zoom, Webex, and others)., • Assist with AV-related inventory maintenance and support the implementation of new AV equipment or technologies as needed., • Develop and maintain AV-related knowledgebase content and SOPs in partnership with ITSS staff and leadership. What You'll Bring: Experience & Skills • Minimum 2 years’ experience supporting Windows and Mac operating systems in a corporate or campus environment., • Thorough knowledge of Windows desktop operating systems and basic office applications., • Experience administering user and group objects in Active Directory., • Experience administering Office 365/Exchange mailboxes., • Experience with desktop imaging tools (SCCM/WinPE preferred)., • Ability to provide after-hours support., • Strong interpersonal and communication skills., • Attention to detail, with a focus on process adherence and organizational skills., • Strong analytical and problem-solving skills., • Self-starter with the ability to work independently as well as within a team environment., • Periodic travel may be required to remote sites for on-site support. Preferred Skills: • Experience supporting Office 365 and Windows server platforms., • Experience working with Active Directory, PowerShell scripting, and SCCM., • Experience supporting Cisco IP phones and Call Manager., • Demonstrated experience setting up and operating AV equipment including projectors, audio systems, cameras, and video conferencing hardware. Education & Certifications: • Two-year degree or higher preferred, or equivalent work experience., • Microsoft, CompTIA A+, or other technical certificates desired. Work Environment & Schedule: This role is based at Caldwell University and provides on-site technology support to students, faculty, staff, and campus events. The support department operates 24x7x365, and the IT Support Specialist may be required to provide support during off hours or at off-site locations. Assignments, duties, and daily tasks may change on a regular basis based on campus needs, outages, events, and service priorities. Who We Are: Collegis Education partners with higher education institutions to deliver technology, marketing, and enrollment solutions that support the full student lifecycle. Our teams work across institutions to improve operations, enhance the student experience, and drive meaningful outcomes for both students and our partners. For more information about Collegis Education, please visit _. Beware of Scams: Please note that all inquiries regarding Collegis Education job postings will come from an email domain of @mail.paylocity.com or @collegiseducation.com. Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.

Job Title- Manager, Clinical Science - Contractor Location: Basking Ridge, NJ 07920 Duration: Contract till May 2027 with possibility to extend Work Location Schedule: No requirement for on-site. Hybrid or 100% remote is acceptable. Preferred time zone: EST Duties: Job Title: Manager, Clinical Science - Contractor Hours Per Week: 30-40 hours (average 35 hours per week) – but could work up to 40 per week hours as needed. JOB SUMMARY Under guidance of Clinical Science Lead (CSL) and/or Medical Monitor, drafts development plans, protocol profiles, protocols, informed consent forms, and clinical sections of submission documents. Performs study level data cleaning of listings and patient profiles. Represents Clinical Science on Study Team and collaborates as a team member with other functions, AROs, and CROs. As part of the clinical team, provides scientific input to Clinical Operations and other functions. This position provides critical study-level support to the CSL/PS/MM/GCL for the successful execution of assigned studies. Study Strategy: Under guidance of CSL and/or Medical Monitor, drafts development plan. Supports CSL and/or Medical Monitor in development of study design to meet study objectives. Contributes to provide strategic direction to Biostatistics and Data Operations (BDO) for EDC, edit checks, data quality listings, SAP, Data Mgmt plan and to Clinical Operations on SDV plan. Participates in the development of biomarker/PK strategy in collaboration with Translational Medicine and Clinical Pharmacology (TMCP). Provides input to the Integrated Data Review Plan process with Data Management. Performs literature review and creates reference list for study. Study Planning and Execution: Contributes to clinical trial planning including identification of potential risks to study deliverables and contingency planning. Supports development of protocol profile, protocol, and ICF template. Participates in the selection of ARO, CRO, and members for DSMB and/or adjudication committee and the development of charters for study committees (e.g., Executive Committee). Provides input to Clinical Operations on monitoring plan (e.g. data fields to be SDV’d), to Data Management on the Integrated Data Review Plan, and to Biostatistics on Statistical Analysis Plan (SAP). Reviews patient demographics, enrollment, retention and protocol compliance. Study outputs: Reviews emerging clinical data regularly. Performs quality assessment of Tables/Listings/Graphs before database lock; collaborates with lead statistician on SAP update, as needed. Provides input to Clinical Operations on site issues. Contributes to development of CSR. External collaboration: Participates in discussions with internal experts and external KOLs for protocol development. Participates in the review of CRO and ARO Scope of Work and budget. Participate in study team meetings with CRO and ARO. Contributes to establish effective communication with CRO, ARO, and vendors. Additional non-study related activities: Performs literature review related to new indications for Life Cycle Management. Skills: Technical Proficiency: Develop and demonstrate proficiency in necessary technical skills and tools. Be adept at preparing documentation and supporting materials for various clinical trial activities- preferred Excellent oral and written communication skills, strong interpersonal skills; ability to work in a team environment; able to work in a high stress and deadline-driven environment. Energetic, self-motivated and able to multi-task. Specific competencies: Strategic Thinking, Clinical Trials Knowledge, Influencing Skills, Scientific Knowledge, Therapeutic Expertise, Critical Thinking, Project Management Therapeutic Area: Phase 1-2 studies – focus on non-small cell lung cancer; bladder cancer, & ovarian cancer. Must be proficient in meditate rave and a plus if proficient in AI tools like co-pilot; CHAT GPT or Claude Education: 1-3 years of relevant clinical experience with advanced degree (PharmD, PhD) - preferred 3 or more years of relevant clinical experience with Bachelor’s degree- required

Role: Customer Service Associate (Tax) Location: Remote Employment Type: Contract (3-4 Months) Shift Timings (CT): 8:00 AM – 5:00 PM CT or 10:00 AM – 7:00 PM CT (Flexibility for overtime/weekends during peak season required) What You’ll Do As a Tax Support Representative, you will assist our business, individual tax software, and practice clients by resolving moderate to complex inquiries. • Resolve tax and software inquiries via phone, chat, and email using internal knowledge bases and support guides., • Identify, document, and escalate complex system or content issues while logging interactions in CRM (Salesforce)., • Participate in product testing, process improvement initiatives, and cross-train across various platforms., • Ensure absolute confidentiality and security of product and customer data. What We’re Looking For Minimum Qualifications: • Associate Degree / 2 years of college in a business-related field OR 1+ years of experience in accounting, bookkeeping, financial reporting, or sales/CRM., • Solid understanding of basic tax, accounting, and audit principles., • Strong written and verbal communication skills with a customer-first mindset., • Ability to thrive in a fast-paced environment, manage multiple priorities, and work flexible/overtime hours as needed. Preferred Qualifications: • Degree in Business, Accounting, or Finance., • Hands-on experience with CCH tax & accounting software or Salesforce., • Background in tax preparation, accounting, or tech/helpdesk support. Why Join Straive? • Work remotely from the comfort of your home., • Gain hands-on experience with market-leading tax and accounting software., • Collaborate with a supportive, global team driving AI and data innovation.

Job Description Job Title: Senior Product Manager Location : Hybrid Compensation : 50-60$/Hr on C2C/1099 Work Authorization: GC, USC Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance member and provider engagement, improve operational efficiency, and ensure compliance with healthcare industry standards. The ideal candidate will have a strong background in healthcare payer environments, deep experience with contact center technologies, and a proven ability to drive digital transformation initiatives in regulated industries. Key Responsibilities · Lead the end-to-end migration of legacy contact center systems (e.g., Avaya, Cisco) to Amazon Connect, from discovery and planning through execution and rollout. · Define and execute the product strategy and roadmap for contact center modernization, aligning with enterprise goals, user needs, and compliance requirements. · Collaborate with IT, telephony/voice infrastructure teams, business operations, clinical teams, and customer service leadership to define functional and technical requirements. · Serve as the primary voice of the customer (members, providers, internal users) in developing contact center features, IVR flows, routing logic, and integration with downstream systems (e.g., CRMs, case management tools, claims systems). · Evaluate and optimize customer journeys across voice and digital channels (chat, SMS, email), ensuring seamless and empathetic support experiences. · Leverage AWS ecosystem tools (e.g., Lex, Lambda, Connect Flows, Contact Lens) to enable smart routing, automation, sentiment analysis, and real-time analytics. · Develop and track key KPIs and performance metrics (e.g., average handle time, NPS, first call resolution, abandonment rates) to ensure quality and efficiency. · Own vendor relationships, contracting, and governance for telephony, transcription, workforce management, and analytics tools. · Champion agile methodologies, backlog prioritization, and sprint execution across cross-functional teams. · Drive change management, training, and adoption strategies across operational teams to ensure successful platform transition. Required Qualifications · 7+ years of product management experience, with at least 3 years leading initiatives in contact center platforms or voice automation within a healthcare payer setting. · Strong understanding of healthcare call center operations, including member services, provider support, care management, and utilization review. · Proven experience with Amazon Connect migration projects, including integration with AWS services, telephony architecture, and IVR design. · Solid knowledge of HIPAA, PHI handling, and security best practices in cloud communications. · Experience with voice UX, IVR design, and contact center reporting/analytics. · Strong business and technical acumen with the ability to translate complex requirements into clear user stories and product features. · Demonstrated success influencing cross-functional teams, executive stakeholders, and vendor partners. · Expertise in agile frameworks, especially SAFe or Scrum, and tools like JIRA, Confluence, and Productboard. Education · Bachelor’s degree in Computer Science, Information Systems, Healthcare Administration, or related field required. · Master’s degree or certifications in Product Management, Cloud Technologies (especially AWS), or Healthcare IT preferred. Preferred Experience · Direct experience with Amazon Connect, Avaya, Genesys, or Cisco telephony platforms and their migration to cloud-based environments. · Knowledge of CRM platforms (e.g., Salesforce, ServiceNow) and their integration into contact center ecosystems. · Experience designing omnichannel strategies across voice, chat, and digital self-service. · Familiarity with workforce management tools and quality assurance processes for contact centers. · Experience managing cross-market rollouts in multi-state health plans or Blue Cross organizations. Job Type: Full-Time Location: US (Remote/Hybrid – Preferred locations: Brillio Offices or St. Louis, MO) Industry: Healthcare / Health Insurance / Digital Transformation / Cloud Contact Centers

Job DescriptionDescription: The Christopher & Dana Reeve Foundation is dedicated to curing spinal cord injury by advancing innovative research and improving quality of life for individuals and families impacted by paralysis. Its National Paralysis Resource Center (NPRC) provides trusted information, real-time help, peer and family support, community investment, outreach, education, partnerships, and performance-driven services nationwide. It provides the most comprehensive knowledge, tools, and services for individuals impacted by paralysis through a dedicated Information Specialist team. Today, we seek a full-time Information Specialist (IS) Coordinator for the National Paralysis Resource Center (NPRC). This individual will provide information and referral services to people with paralysis, their families, and their caregivers. This position is responsible for using resources (for example, fact sheets, educational materials, and customized research) to answer client questions and help them navigate the complexities of paralysis. The coordinator will use approved tools and our client database to support timely responses, consistent documentation, and simple reporting that helps the team learn from its work. Note: this is a remote position for a US Based employee, who is available for a 9AM to 5PM Eastern Time work schedule Position Snapshot The individual is responsible for performing job duties, interacting with the community and coworkers, and managing oneself in a manner consistent with, and in support of, the organization’s mission and core values. This position is primarily remote with standard hours of 9:00 a.m.–5:00 p.m. Occasional on-site presence at the Short Hills, NJ office may be requested (for example, team meetings, trainings, or other program needs). Advance notice will be provided whenever practicable. Job Responsibilities • Respond to inquiries via phone, email, chat, and mail; record complete, accurate data in the CRM., • Provide materials and guidance; compile and send information packets using approved templates and the knowledge base., • Contribute to the Foundation’s social media presence by posting and responding across current and emerging platforms (e.g., Facebook, Instagram, LinkedIn, X/Twitter, TikTok), coordinating with staff to ensure timely replies, accessible captions/alt text, and accuracy., • Use approved scheduling tools to plan and publish posts., • Apply approved templates to maintain consistency and accessibility., • Leverage approved chatbot/search assistants to locate resources and draft responses, per manager approval., • Moderate Nurse Linda and other webinars to support the speaker and promote NPRC services., • Perform literature searches to customize answers; forward new resources for inclusion in fact sheets and the knowledge base., • Participate in testing client-database features; follow data-entry standards that support simple dashboards and quality checks., • Write case summaries showing the impact of IS assistance., • Collaborate across departments to leverage the Foundation’s full range of expertise and service in support of our clients Additionally, this individual will perform periodic accountabilities such as: • Exhibit at national conferences to promote and explain NPRC services., • Attend webinars and in-service sessions to expand knowledge in paralysis and disability fields., • Participate in the internal review committee for Quality-of-Life grant approvals.Requirements: Required Qualifications • Two-year college degree required., • Ability to obtain and maintain accreditation as a Community Resource Specialist in Aging and Disability by InformUSA., • Excellent telephone etiquette; high comfort level communicating via phone., • Interest in assisting individuals living with paralysis, their families, and caregivers., • Empathy, compassion, and the ability to establish rapport quickly., • Organized, detail-oriented; able to multitask and prioritize cases., • Openness to approved AI-enabled tools (e.g., chatbot/search assistants) to support research, drafting, and triage—per manager approval. Language Skills • Excellent verbal, written, and communication skills required. Computer/Technical Skills • Intermediate level MS Office Suite skills., • Working knowledge of major social platforms (e.g., Facebook, Instagram, LinkedIn, X/Twitter, TikTok)., • Advanced data-entry skills with careful attention to CRM/client database accuracy., • Comfort using approved templates, a knowledge base, and search/chat assistants to improve speed and consistency; follow manager guidance for new features and workflows., • Familiarity with approved AI helpers (e.g., chatbot workflows, AI-aided search, summarization); willingness to learn features introduced with guardrails., • Willingness to follow data standards enabling simple dashboards and routine quality checks. Preferred Qualifications • Four-year college degree preferred, • One to three years’ experience in a related field (such as nonprofit program services, health advocacy, community resources, or client support) or equivalent combination of education and experience, • Direct personal or professional familiarity with the paralysis community or other disability-related fields is highly valued., • Salesforce experience, • Experience using CRM dashboards or basic analytics; experience applying approved AI helpers in a service/helpdesk environment. Travel • Occasional travel for IS trainings or conferences to work at an exhibit booth., • Travel two to four times per year by plane, train, or automobile, with some overnight stays., • Occasional travel to the Foundation’s Short Hills, NJ headquarters for meetings, training, or organization events (e.g., all-staff gatherings or events). Physical Demands/Office Environment This position is primarily a sedentary, remote role, but includes periodic physical activity. As noted, the role includes occasional travel to conferences and periodic on-site activity at the Foundation's headquarters. They will need to be able to lift up to 20-lbs. • During travel: The individual must be able to set up (or support) with live events, including exhibit booths, presenter stages, and displays., • During on-site work at headquarters: The individual may occasionally need to move about inside the office to liaise with staff, access files, and use office machinery. Foundation is an equal opportunity employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily, with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. The Foundation is committed to providing a work environment free of harassment and discrimination that supports individual dignity and respect.

Job Description Job Title: AWS Connect Developer Location : Remote Compensation : 50-60$/Hr on C2C/1099 Work Authorization: H1B, GC, USC Overview We are seeking a highly skilled AWS Connect Developer with expertise in Node.js, Amazon Connect, and systems integration. The role focuses on designing and developing customer engagement workflows, integrating Amazon Connect with CRMs (including Zoho), ticketing platforms, and other enterprise applications. The ideal candidate will bring strong technical experience and a problem-solving mindset to build scalable, intelligent, and secure contact center solutions. Key Responsibilities · Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions. · Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality. · Build and maintain integrations between Amazon Connectand CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk. · Enable bi-directional data flows (customer data sync, ticket creation, case management) between Connect and Zoho/other platforms. · Implement real-time event streaming and reporting pipelines using AWS services (Kinesis, DynamoDB, Athena, S3). · Leverage AWS AI/ML services (Lex, Polly, Transcribe, Comprehend) to enhance IVR/chatbot automation. · Collaborate with business teams to automate workflows (lead management, support tickets, call recordings, customer notes) in Zoho and other third-party tools. · Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring. · Troubleshoot issues, optimize integrations, and deliver continuous improvements. Required Qualifications · 5–8 years of software development experience, including 2+ years in Amazon Connect development. · Strong Node.js development skills (backend services, APIs, integrations). · Hands-on experience with Amazon Connect: contact flows, queues, routing profiles, and reporting. · Proven experience integrating Amazon Connect with Zoho CRM (or other CRMs like Salesforce/ServiceNow). · Exposure to CI/CD pipelines (GitHub Actions, GitLab, AWS CodePipeline, or equivalent). · Familiarity with REST/GraphQL APIs, webhooks, and OAuth-based integrations. · Solid understanding of IAM security, role-based access, and compliance requirements. · Expertise in AWS services: Lambda, API Gateway, Step Functions, DynamoDB, S3, CloudWatch. Preferred Skills · Experience with Amazon Lex, Polly, and Transcribe for conversational AI. · Knowledge of Zoho ecosystem (CRM, Desk, Campaigns, Zoho PhoneBridge API). · Background in contact center technologies such as Avaya, Genesys, or Twilio

Job Description: The Profile • 10+ years front-end / full-stack; 8+ years hands-on React., • Works independently with light direction; product-minded; banking / financial services a plus., • 5+ years leading and mentoring developers. Must-Haves • React 18 (hooks, modern patterns) + strong TypeScript (ES2020+, generics)., • Webpack 5 Module Federation / micro-frontends — wiring host shells and remote MFEs. (Vite / Next.js / other modern build setups count too.), • State management (valtio / Zustand / Redux / Recoil) and react-router 6., • API & data fetching — REST (or GraphQL), and server-state libraries (React Query / SWR), with proper loading / error / cancellation handling., • Design systems (Mantine / MUI / Ant Design or similar) and HTML, CSS, SCSS/Sass; responsive, accessible UI (WCAG / ARIA)., • Real-time UI via Server-Sent Events (SSE) / WebSockets (e.g., LLM token streaming)., • Data-heavy dashboards — building performant, data-dense UIs (tables, grids, charts) that handle large datasets smoothly., • Testing: Jest + React Testing Library and E2E (Cypress / Playwright)., • Git workflow (branching, PRs, code review), CI/CD, and performance / bundle optimization (code splitting, lazy loading, virtualization)., • Familiarity with SSR / SSG (Next.js or similar) is a plus., • Node.js, • MongoDB / Mongoose, Postgres, Kafka (KafkaJS), JWT auth, OpenAPI / Swagger. Strong Plus — AI Interface Skills Priority: building chat / assistant UIs that stream responses token-by-token, code safely (XSS-safe), and visualize agentic tool-use workflows.

Job Description About Brillio Brillio is one of the fastest-growing digital technology service providers and a trusted partner to Fortune 1000 companies seeking to transform disruption into competitive advantage through innovative digital adoption. Brillio's professionals, known as "Brillians," combine deep technology expertise, design thinking, and a strong commitment to client success to deliver transformative outcomes. Recognized year after year as a Great Place to Work®, Brillio continues to attract top talent by offering opportunities to work on cutting-edge technologies and impactful digital transformation initiatives. Position Summary • We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance member and provider engagement, improve operational efficiency, and ensure compliance with healthcare industry standards., • The ideal candidate will have a strong background in healthcare payer environments, deep experience with contact center technologies, and a proven ability to drive digital transformation initiatives in regulated industries. Key Responsibilities • Lead the end-to-end migration of legacy contact center systems (e.g., Avaya, Cisco) to Amazon Connect, from discovery and planning through execution and rollout., • Define and execute the product strategy and roadmap for contact center modernization, aligning with enterprise goals, user needs, and compliance requirements., • Collaborate with IT, telephony/voice infrastructure teams, business operations, clinical teams, and customer service leadership to define functional and technical requirements., • Serve as the primary voice of the customer (members, providers, internal users) in developing contact center features, IVR flows, routing logic, and integration with downstream systems (e.g., CRMs, case management tools, claims systems)., • Evaluate and optimize customer journeys across voice and digital channels (chat, SMS, email), ensuring seamless and empathetic support experiences., • Leverage AWS ecosystem tools (e.g., Lex, Lambda, Connect Flows, Contact Lens) to enable smart routing, automation, sentiment analysis, and real-time analytics., • Develop and track key KPIs and performance metrics (e.g., average handle time, NPS, first call resolution, abandonment rates) to ensure quality and efficiency., • Own vendor relationships, contracting, and governance for telephony, transcription, workforce management, and analytics tools., • Champion agile methodologies, backlog prioritization, and sprint execution across cross-functional teams., • Drive change management, training, and adoption strategies across operational teams to ensure successful platform transition. Required Qualifications • 7+ years of product management experience, with at least 3 years leading initiatives in contact center platforms or voice automation., • Strong nice to have: understanding of healthcare call center operations, including member services, provider support, care management, and utilization review., • Proven experience with Amazon Connect migration projects, including integration with AWS services, telephony architecture, and IVR design., • Solid knowledge of HIPAA, PHI handling, and security best practices in cloud communications., • Experience with voice UX, IVR design, and contact center reporting/analytics., • Strong business and technical acumen with the ability to translate complex requirements into clear user stories and product features., • Demonstrated success influencing cross-functional teams, executive stakeholders, and vendor partners., • Expertise in agile frameworks, especially SAFe or Scrum, and tools like JIRA, Confluence, and Productboard. Education • Bachelor’s degree in Computer Science, Information Systems, Healthcare Administration, or related field required. Preferred Experience Direct experience with Amazon Connect, Avaya, Genesys, or Cisco telephony platforms and their migration to cloud-based enviro Remote position based in EST or CST. Know more about Brillio: https://www.brillio.com/join-us/ PPE: https://www.brillio.com/platform-and-product-engineering/ Equal Employment Opportunity Declaration Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

This position is fully remote; however, candidates must reside in one of the following locations: Northern Virginia, Washington, D. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. We do not interview prospective candidates via instant

This position is fully remote, and all you need is a strong internet connection and a phone or a laptop to be able to chat with customers and use the company's software. Engaging with customers via chat and encouraging them to place an order. You can close the sale directly on the chat and by s

This position is fully remote, and all you need is a strong internet connection and a phone or a laptop to be able to chat with customers and use the company's software. Engaging with customers via chat and encouraging them to place an order. You can close the sale directly on the chat and by s

At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country. As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly. What You'll Do • Respond to customer inquiries via phone, email, and chat with professionalism and care, • Help customers with orders, shipping questions, product details, and troubleshooting, • Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams, • Keep accurate records of customer interactions using CRM, • Proactively follow up on customer needs and ensure satisfaction, • Maintain up-to-date knowledge of ForgeFit's product lines and service policies What We're Looking For • 1+ years of experience in a customer service, support, or client-facing role, • Strong communication and problem-solving skills, • Ability to stay organized and manage multiple priorities, • Comfortable using CRM or support tools, • A positive attitude and genuine desire to help others, • Interest in fitness or familiarity with gym equipment is a plus What We Offer • Competitive hourly pay based on experience, • Comprehensive benefits including health, dental, vision, 401k, and paid time off, • 100% remote work with a collaborative and supportive team, • Ongoing training and opportunities for career growth, • The chance to support a brand that makes a real impact in the fitness world Ready to help gyms get stronger with ForgeFit? Apply now and let's build something powerful together.

Job DescriptionSummary: We are seeking a proactive and reliable Part-Time Remote Office Assistant to assist with administrative tasks, customer service, and scheduling. The ideal candidate must be fluent in both English and Spanish to communicate effectively with our diverse clientele and team members. Key Responsibilities: • Handle inbound and outbound customer communications via phone, email, and chat in both English and Spanish., • Schedule appointments, coordinate job timelines, and update calendars., • Assist with data entry, document management, and maintaining organized records., • Process invoices, purchase orders, and assist with light bookkeeping tasks., • Support the sales and project management teams with administrative tasks as needed., • Follow up with clients regarding project updates, payments, and service inquiries., • Manage correspondence and draft emails or reports as needed., • Perform other remote administrative duties as assigned. Requirements: • Fluency in both English and Spanish (written and spoken) is required., • Prior experience in an administrative, office assistant, or customer service role., • Strong organizational skills and attention to detail., • Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace., • Ability to learn and work with industry-specific software (training provided)., • Excellent communication and problem-solving skills., • Self-motivated with the ability to work independently and manage time effectively., • Reliable internet connection and a quiet workspace. Preferred Qualifications: • Experience in the construction or remodeling industry is a plus., • Ability to learn a construction management software (JobTread), • Familiarity with scheduling software or CRM tools., • Basic knowledge of bookkeeping software (QuickBooks or similar) is a plus. Work Hours & Compensation: • Part-time position (approximately 20 hours per week, flexible schedule)., • Competitive hourly pay based on experience., • Remote work opportunity with potential for growth within the company. How to Apply: If you are a highly organized and bilingual professional looking for a flexible remote position, we’d love to hear from you! Please submit your resume.

Job DescriptionCompany Description From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety. Parfums Christian Dior is part of the LVMH Group. This is a 6-month temporary position. Job Description We are seeking a dynamic, results-driven Team Leader to oversee, coach, and inspire a team of client service agents in a luxury digital environment. In this role, you will be responsible for driving individual and team performance, ensuring exceptional service quality and delivery, and fostering a positive and efficient work environment. You will play a critical role in maintaining operational excellence, meeting KPIs, and upholding the brand’s standards of client care. PRINCIPAL DUTIES AND RESPONSIBILITIES Team Management & Leadership • -Lead, motivate, and support a team of online beauty consultants to achieve service, sales and performance targets., • -Conduct regular 1:1s, team huddles, and performance reviews, in partnership with leadership., • -Set clear expectations, monitor productivity, and provide coaching and feedback., • -Foster a positive, inclusive, and high-performance team culture. Performance & Quality Monitoring • -Track and analyze team KPIs (e.g., response time, customer satisfaction, resolution rates, channel queues)., • -Identify training needs and performance gaps; implement improvement plans as needed., • -Ensure compliance with call scripts, quality standards, and service procedures. Operational Support • -Manage daily workflow, schedules, and resource allocation to maintain service level targets., • -Handle escalated customer issues, ensuring timely and satisfactory resolution., • -Collaborate with cross-functional teams to improve tools and processes as needed, • -Manage team to individual and collective sales and quality of service KPI targets Reporting & Insights • -Prepare and deliver team performance reports and actionable insights to leadership., • -Identify trends in customer inquiries and escalate opportunities for improvement., • -Identify and escalate any issues presented to leadership Training & Development • -Support onboarding of new agents and ongoing skill development for existing team members., • Champion best practices, knowledge sharing, and continuous learning.Qualifications, • -Proven experience managing client service teams, with a strong understanding of customer service workflows and business processes., • -Background in the luxury or cosmetics industry, with experience serving high-value clients in demanding environments., • -Proficient across all client communication channels (phone, email, chat, social messaging, video)., • -Strong commercial mindset with the ability to support product selection and drive conversions, especially in remote selling scenarios., • -Excellent communication skills, including strong elocution, storytelling, and writing abilities., • -Deep understanding of luxury service standards and the ability to coach a team to deliver them consistently., • -Tech-savvy, with the ability to use and adapt to multiple digital tools in a fast-evolving environment., • -Demonstrated resilience and sound judgment in managing team dynamics and complex client issues., • -Solutions-focused with a proactive, troubleshooting approach and ability to make clear recommendations. Additional Information This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All your information will be kept confidential according to EEO guidelines. LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure. While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $33.50-$38.50.

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm.

Outperform your competition; consider becoming part of our growing family! At ConRes, we believe that a Company is only as successful as its employees are and its customers.With over 50 years of experience nationwide, we are a seasoned technology integrator that provides information technology solut

An ideal candidate for our Associate Sales Representative position is an individual with experience in the medical, aesthetic, or spa industry, has excellent verbal/written communication skills, is self-motivated, possess strong organizational skills with the ability to multitask.The right candidate

Our client, a well-established manufacturer and supplier, is seeking a driven Sales Representative to grow market share, build long-term customer relationships, and represent their brands in the field.This role is ideal for a proactive seller who thrives on developing new business while strengthenin

Job Title: Sales Representative.We are looking for an experienced.Assist customers in the showroom/store and understand their needs.Explain product features, benefits, pricing, and promotions.Recommend products based on customer requirements.Generate sales and achieve assigned sales targets.Build st

What Makes Stephen Gould Exceptional.Founded through a passion for entrepreneurship, our success is due to the ingenuity and tenacity of our extraordinary teams, bringing people and ideas together.With Stephen Gould, everything is within reach, including an exciting career opportunity.We want you to

As a Customer Service Representative, you will serve as the primary point of contact for customers, providing quotations, order acknowledgments, and exceptional support to resolve technical issues and answer product-related inquiries.You will collaborate closely with engineering, sales, and operatio

This organization is a leading innovator in the health and wellness sector, specializing in the development and manufacture of high-quality products designed to support overall well-being.With a strong focus on research-backed formulations, it produces a wide range of items including nutritional sup

If you are looking for an opportunity that offers professional growth, comprehensive training, remote flexibility, and unlimited earning potential, we encourage you to apply and learn more about a career with Summit Sky Consulting.

Join a customer-focused sales support team where you will help keep the order process moving from initial inquiry through fulfillment.This role combines inside sales support, customer service, order coordination and cross-functional communication, offering hands-on exposure to the full customer orde

Communicate with customers via phone, email and chat.

We are one of the nation’s leading distributors of public safety equipment and PPE, serving fire departments, law enforcement, EMS, and government agencies across the United States.We are launching a new pilot program designed for highly motivated sales professionals who want the freedom of an ent

Lee, Nolan & Koroghlian LLC (LNK), a MassMutual agency, is seeking a motivated and results-driven Client Acquisition Specialist to support the growth of our financial services practice.This role focuses on outbound prospecting and cold calling to identify potential clients and schedule appointments

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Auris is the payroll and HR partner built for small and medium-sized businesses who can’t afford to get it wrong.Trusted by over 50,000 businesses nationwide, Auris pairs easy-to-use technology with real human services to give leaders the confidence that every detail is done right - so they can fo

The Fast Track Sales Program at TQL is an opportunity to build a career with an industry leader that offers an award-winning culture,.We will pay to relocate you to Cincinnati, Ohio to train with some of the top brokers in the company.Once you’ve completed training and built a solid book of busine

This contract/temporary call center role is ideal for candidates with 1 to 2 years of customer service or call center experience who enjoy helping callers, solving problems, and working in a structured remote environment. Work successfully in a structured remote call center environment from a New Je

Actalent connects passion with purpose.We’re looking for a highly motivated.Building trusted relationships with our network of engineering and sciences companies under our Actalent brand, or corporate companies under our Aston Carter brand, is a key part of our company strategy.If you’re enthusi

Territory Sales Representative.Ready to accelerate your B2B sales career with a company that values drive, ambition and results? TorcUP is revolutionizing the industrial bolting industry and seeking a motivated Sales Representative to expand our presence in New Jersey.Develop new business, grow exis

Arena Stone NJ is a wholesale distributor of natural stone products, importing premium materials from around the world.The company offers one of the largest selections of marble, including Calacatta Gold and Statuary, as well as granite and natural quartzites.Located at 690 Washington Avenue in Carl

Start your sales career with Business Experts — and build it the right way.At Business Experts, we believe great sales professionals are developed, not just hired.We’re growing fast and looking for motivated, competitive individuals who are ready to learn, earn, and grow into successful B2B sale

The Inside Sales Representative will focus on securing qualified appointments in partnership with Asembia’s National Account Director.Job Scope and Major Responsibilities:.Perform daily business prospective account outbound calls.Record and track all prospective and existing account contact inform

Martindale-Avvo is seeking a high-performing Senior Account Executive (SAE) to join our Acquisition Sales organization.This role is designed for experienced sales professionals who excel at consultative, ROI-driven selling in a fast-paced, competitive environment.As an SAE, you’ll be responsible f