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Job Purpose: Seeking a Desktop Support Specialist to join the Technology team in New York. This individual will be responsible for both remote and in person support for all Employees. Duties include documenting, triaging, investigating, and resolving issues reported to the Service Desk. The Desktop Support Specialist will work closely with other teams within the technology department to understand the impact and root cause of issues. The successful candidate must be able to communicate clearly and concisely, particularly when under pressure. Technical proficiency, excellent problem-solving skills, professionalism, and solid communication skills are a must. The support specialist will also need to be comfortable working in a fast -paced environment with a demanding user base and should be passionate about delivering continuous improvement across our technology platform. Duties & Responsibilities: • Serve as the first point of contact for customers needing technical assistance., • Must work East Coast Market hours, • Manage trouble calls via our ticketing system, phone, remote, and desk side visits to ensure courteous, timely, and effective resolution of end user issues, • Troubleshoot hardware, Windows 10, Windows 11 and application issues, • Install and upgrade software, setup hardware and configure systems and applications such as MS Office, One Drive, Zoom, softphones, turrets, printers, scanners, bio metric, data encryption, VPNWIFI configuration, and firmware updates for deskside equipment such as Cisco phones, • Install and manage Spyware/Malware tools, • Install and support Market Data Feeds, Bloomberg, Thomson Reuters, ICE, Fidessa, Redi+, Fidessa and Global Relay, • Provide first level network support and troubleshooting for both wireless and wired configurations, • A basic understanding of Active Directory at the Organization Unit level, • Troubleshoot Cisco Phone systems / Video conference Requirements & Qualifications: • Minimum 2-4 years of general IT Support with extensive customer-facing experience, would prefer the person to have trading desk support., • Experience with incident management/ticketing system like ServiceNow, • Proficiency in current protocols, operating systems and standards including Windows 10, Windows 11, Microsoft/Office 365, • Experience with System Center Configuration Manager/Endpoint Manager, • Experience with patch management and application deployment, • Expertise troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones and WIFI devices, • Ability to thrive in a fast-paced environment and work effectively under pressure, • Experience providing ongoing support to C-suite executives, • Experience working in a similar role at a brokerage firm, private equity, hedge fund, asset management firm, or investment bank preferred, • High school degree required; college degree strongly preferred, • Must be willing to get MS900 certification Important Notes: • Must be authorized to work full time in the U.S., BTIG does not offer sponsorship for work visas of any type BTIG is a global financial services firm specializing in institutional trading, investment banking, research and related brokerage services. With an extensive global footprint and more than 700 employees, BTIG, LLC and its affiliates operate out of 20 cities throughout the U.S., and in Europe, Asia and Australia. BTIG offers execution, expertise and insights for equities, equity derivatives, ETFs and fixed income, currency and commodities. The firm’s core capabilities include global execution, portfolio, electronic and outsource trading, investment banking, prime brokerage, capital introduction, corporate access, research and strategy, commission management and more. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. BTIG is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity. Compensation: • BTIG offers a competitive compensation and benefits package. Salary range is based on a variety of factors including, but not limited to, location, years of applicable experience, skills, qualifications, licensure and certifications, and other business and organization needs., • The current estimated base salary range for this role is $85,000.00 - $115,000.00 per year. Please note that certain positions are eligible for additional forms of compensation such as discretionary bonus or overtime. Disclaimer: .

Account Manager / Bookkeeper – Touring Artist Financial Management Company Overview We are a specialized business management firm dedicated to handling the financial needs of musicians, bands, and touring artists. Our fast-paced environment requires precision, adaptability, and a deep understanding of the entertainment industry. If you have experience managing finances for touring artists and want to work with a growing, collaborative team, we’d love to hear from you. Position Overview We’re seeking an experienced Account Manager / Bookkeeper with at least 3 years of experience handling financials for touring artists and musicians. The ideal candidate has worked in business management firms, tour accounting, and understands the complexities of managing finances in a high-volume, fast-moving industry. This is an opportunity to step into a client-facing role, working directly with artists, managers, and teams to ensure financial accuracy, handle tour reconciliations, and provide high-level financial support. Candidates must have strong QuickBooks Desktop experience and be comfortable handling multiple clients. Please note this position is full time in office only without any remote or hybrid option. Key Responsibilities • Full-charge bookkeeping for multiple touring and entertainment clients., • Bank and credit card reconciliations, tour settlements, and cash flow tracking., • Accounts payable and receivable, invoice processing, and vendor payments., • Preparing financial reports, including P&L statements, balance sheets, and tour financial summaries., • Tracking and managing artist commissions, royalties, and tour expenses., • Communicating directly with clients and their teams to provide financial updates, answer inquiries, and ensure smooth operations., • Ensuring month-end closes, tax preparation, and compliance deadlines are met., • Assisting with budgeting, forecasting, and financial planning for touring clients., • Supporting new client on-boarding and financial system setups. What We’re Looking For • Minimum 3 years of experience in account management and bookkeeping for touring artists and musicians., • Experience in a business management firm, tour accounting firm, or high-volume bookkeeping environment is preferred., • QuickBooks Desktop expertise is required., • Strong Excel skills, including experience with reconciliations and financial tracking., • High attention to detail—you catch errors before they become problems., • Strong communication skills—comfortable handling client relationships and discussing financial matters., • Ability to manage multiple clients and deadlines without feeling overwhelmed., • Familiarity with commission structures, royalties, and entertainment industry financial practices is a major plus. Why Join Us? • Work directly with high-profile musicians and entertainment clients., • Be part of a tight-knit team where your contributions make a real impact., • Opportunity to grow in a specialized entertainment finance role., • Fast-paced and engaging work environment—no two days are the same., • Competitive salary based on experience. How to Apply If you meet the experience requirements and are excited about working in touring artist financial management, we’d love to hear from you. Apply by sending your resume and a short cover letter explaining your experience with touring artists and musicians. Please do not call the office.

What You'll Do: • Provide general desktop and end-user support for hardware and software issues., • Respond to and resolve incident and service requests through ticketing systems., • Support MS Office Suite and backend Office environments., • Manage and troubleshoot MS Intune and Active Directory., • Maintain office technology and remote management tools., • Provide Level 1 & Level 2 enterprise support., • Edit and maintain documentation related to applications and hardware environments., • Support standardized procedures to meet objectives and deadlines., • 5+ years of enterprise desktop support experience required, • Bachelor's degree preferred; without a degree, 5 additional years of experience required, • Experience supporting executive-level stakeholders preferred, • Strong understanding of standardized IT support procedures, • Excellent communication and professionalism in fast-paced environments • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

REMOTE Summary: • Lead the design, deployment, and maintenance of cloud infrastructure, applications, and services to include designing the solutions to support any applications that will consume these services., • Collaborate with Development teams and IT Operations to design and implement once process and set of standards that will be used in the Cloud platforms to support all future cloud development activities., • Design, deploy, and maintain cloud infrastructure and services across platforms such as AWS, Azure, and Google Cloud to ensure scalability and reliability., • Partner with infrastructure, Information Security, Desktop Engineering and Networking teams to ensure the successful delivery of cloud-based solutions to meet the needs of the business users., • Monitor and optimize cloud environments for performance, cost efficiency, and compliance with industry standards and organizational policies., • Stay up to date with emerging trends and technologies in cloud computing and incorporate them into the organization's cloud solutions. Responsibilities: • Implement technical solutions for cloud-based systems, encompassing platforms like Azure, AWS, Google Cloud, Salesforce, OCI, and additional third-party cloud services., • Security Integration: Embedding cloud posture and virtual security solutions is a fundamental aspect of this role, ensuring robust protection across cloud environments., • DevOps Expertise: Proficiency in DevOps practices and principles is essential for this position, integrating software development and IT operations for better efficiency and deployment quality., • Collaboration with External Teams: Oversee and guide external teams by setting benchmarks and protocols to guarantee that cloud components are established according to industry best practices., • Standardization and Compliance: Formulate and chronicle mandatory cloud guidelines, ensuring the AWS Control Tower and Azure Landing Zones adhere to these standards and industry best practices., • Monitor and optimize cloud environments for performance, cost efficiency, and compliance with industry standards and organizational policies., • Regulatory Compliance Consultation: Offer expert advice on Security Policies and Procedures to ensure adherence to all relevant regulatory compliance standards., • Control Verification: Conduct assessments and furnish proof that the established controls are operational and effective., • Innovation and Security Enhancement: Investigate cutting-edge technologies, products, and methodologies with the aim of integrating them to bolster the existing system's security., • Security Optimization Proposals: Deliver strategic advice for the enhancement of the current security measures., • Bachelor's Degree required; additional experience/certification/training may be considered in lieu of degree requirement, • Cloud and Security Certifications required, • 8 - 10+ years of IT systems engineering experience, including 5 years working with infrastructure technologies required, • 5 + years' IT security experience at the enterprise level in a medium to large size company (500+ employees) required, • Extensive experience in cloud computing, including the design, deployment, and maintenance of cloud infrastructure, applications, and services required, • 5+ years' experience with Microsoft Cloud Solutions or equivalent required, • Expertise in security of operating systems, mobile devices, advanced technology products, systems, IT forensic analysis required, • Experience with scripting with cloud tools, AWS and Azure CLI and Infrastructure as Code tools required, • Ability to create comprehensive reports by using currently implemented tools and/or custom solutions required Additional Information • Requisition ID: 1000002893, • Hiring Range: $92,880-$178,200

Job Description Endpoint Support Technician Windows/Mac Who we are: InfoStructures, Inc. is an information technology services firm located in Rockville, MD. Since 1988 we have been applying technology to better the workplace. We place great value in the work our people do and in the difference their efforts make in people’s lives. We are seeking an energetic, highly motivated, qualified endpoint support technicians to support our government clients. What experience you need: Two years plus (2+) of real world in-person and remote desktop systems support, preferably in an enterprise environment, and recent and relevant experience in Windows 1x laptops/desktops/tablets, MacOS and IOS devices. You should also have:  Tremendous attention to detail  Excellent problem-resolution skills  Ability to weigh several options and provide the most efficient solution  OUTSTANDING oral (in person/phone) and written communication skills, including an ability to deal with people at various levels, from technician- to executive  Strong ability to build client relationships Thorough working knowledge supporting the following technologies is desired in as many of these areas as possible: • Windows 1x – including device and driver installation, troubleshooting and patching, • Various Windows imaging technologies, including MDT deployments, • Remote desktop management tools, e.g., RDP, SCCM, Dameware, RemotePC, • Hardware familiarity with Dell computing platforms, (both desktop and laptop), RAM, Hard drives, USB peripherals (e.g., printers, scanners), • Mac OS installation/configuration/app support, • Other: o O365 Applications o Intune and ADAXES Active Directory Device Management o JAMF o VPN, MFA, and other technologies used by remote workers o Basic local and network connectivity including troubleshooting TCP/IP, DHCP, NICs, DNS, network drive mappings, etc. o VPNs, Group Policy, challenges faced by teleworkers o Mobile devices (e.g., iPhone, iPad platforms) o InTune device management o ServiceNow Service Desk application o ITIL principles Desirable training/certifications you should have:  BS Degree  A+/Net+  Windows or Mac certifications What you will do You will provide remote- and on-site endpoint (e.g., desktops, laptops, iPhone/iPad) support for users at a government client. This will include troubleshooting incidents and problems as well as handling request for services, e.g., installations, configurations, moves, migrations, upgrades. You may also be involved with:  Configuring network devices/printers  Completing project work  Documenting and defining policies and procedures  Creating technical reports  Completing other duties as assigned Clearance requirements Ability to pass a corporate and Federal background check. Previous Federal Agency check (or higher) clearance preferred. Where you will do it This position is fully on-site at our Federal customer’s office in lower Manhattan. Miscellaneous InfoStructures is an Equal Opportunity Employer.

Job Description The New York Compensation Insurance Rating Board (NYCIRB) is a non-profit, unincorporated association of insurance carriers. NYCIRB is licensed by the New York State Department of Financial Services as the official workers’ compensation rate service organization in the State. In this capacity, NYCIRB provides a variety of services to the workers’ compensation industry, including data collection and analysis, and the development of loss costs and rating values. These activities, along with analytical tools, research, and customer focused services, are intended to foster a stable and healthy workers’ compensation system in the State of New York. SUMMARY The Network Tech II will be part of a team that owns the development, maintenance and end-to-end support of the network servers, backbone, and desktop / laptop computers. These responsibilities include the support of: disaster recovery processes and procedures, local area network (LAN), Microsoft Windows Servers, storage area network (SAN), Active Directory, Microsoft 365, Cisco and Checkpoint switches and remote access devices, MS-Windows, third party software, and end user support for onsite and mobile users. Additional responsibilities may include managing and maintaining a VMware ESX server farm, MS-SQL servers, and cloud infrastructure. Assists in the development and maintenance of network communications. Uses knowledge of LAN/WAN systems to help design and install internal and external networks. Tests and evaluates network systems to eliminate problems and make improvements. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Reviews, analyzes, and evaluates information technology systems operations. Performs a variety of tasks. May lead and direct the work of others. A Network Tech II installs, maintains and evaluates network systems and communications. Troubleshoots the network issues with diverse scope. Assists network architecture design, feasibility and cost studies. Must have extensive knowledge of Internet, computer, routers, switches, firewall, etc. Typically requires a bachelor's degree of computer science, or engineering or its equivalent. Typically reports to a manager. Gaining exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. ESSENTIAL DUTIES AND RESPONSIBILITIES • Support of all network servers, switches, workstations and printers including installation and upgrades. End user support of applications including but not limited to Windows operating system, Microsoft 365, Adobe products, and other various software, utilities, and applications., • Resolve technical issues in a timely manner and solve problems by adapting previous solutions to fit new conditions, • Accurately and completely document problems and solutions on case notes, • Manage back-up and recovery of data and systems., • Manage and maintain the Windows and VMware ESX server farm, • Assist in maintaining department records pertaining to all hardware, software, networks and service agreements, • Assist with project efforts and overall infrastructure enhancements to meet company goals and objectives, • Work with 3rd party vendor support to implement upgrades and fixes, • Maintain asset inventory, network diagrams and other related and relevant records, • Provide instruction and relevant training to end-users in the use of technology, • Role may require occasional planned and emergency off-hour support, • Other duties as assigned and deemed necessary by management.QUALIFICATIONS, • 5+ years of related work experience., • Experience in installing, updating and maintaining OTC and custom software., • Working knowledge of Microsoft 365 and Office., • Ability to install, upgrade and manage MS-window servers., • Practical knowledge of Active Directory, TCP/IP Networking, DNS, DHSP, RAS/VPN, VMware., • Experience and practical knowledge of backup/restore solutions., • Experience with software diagnostics, configuration and installation in the area of Microsoft Windows, Microsoft Office Suites., • Excellent written and verbal communication, analytical and troubleshooting skills., • In-depth knowledge of end user desktop issues in areas ranging from desktop support, e-mail, Remote Support tools, application support, web technologies, videoconferencing and IT security., • Infrastructure knowledge including SANs, switches and wireless networking., • Exceptional customer service and communication skills., • Time management and organizational skills., • Ability to write processes and understand technical documentation., • Ability to work with a wide variety of end users at all levels of the company., • Any of the following certifications or equivalent hands-on experience is an advantage:, • Checkpoint and / or Cisco certification., • Microsoft Certified System Expert (MCSE) or A+ certification in Desktop Infrastructure, Server Infrastructure.EDUCATION REQUIREMENTS, • BA/BS in Information Technology field or Business Analysis The physical demands described in this section are to be representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. • Work requires mobility with frequent bending and standing., • Lifting, moving, racking, etc. of computers, servers, monitors, UPS batteries, etc. is required., • Frequent use of arms for stretching and reaching and use of legs for walking and lifting. 80% -90% of work hours are spent sitting down. SALARY RANGE $78,000 - $117,000 Powered by JazzHR nqJOhh5m5i

Job Description We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Responsibilities • Address user tickets regarding hardware, software and networking, • Walk customers through installing applications and computer peripherals, • Ask targeted questions to diagnose problems, • Guide users with simple, step-by-step instructions, • Conduct remote troubleshooting, • Test alternative pathways until you resolve an issue, • Customize desktop applications to meet user needs, • Record technical issues and solutions in logs, • Direct unresolved issues to the next level of support personnel, • Follow up with clients to ensure their systems are functional, • Report customer feedback and potential product requests, • Help create technical documentation and manuals Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude

Job DescriptionONLY CONSIDERING CANDIDATES WITH 5+ YEARS OF EXPERIENCE WHO RESIDE WITHIN A COMMUTABLE DISTANCE TO BROOKLYN, NY- NOT OPEN TO RELOCATION “Join GD Resources for dynamic opportunities in business management and IT, where innovation meets excellence.” About the Company: GD Resources is a Veteran Women-Owned Business Management and Information Technology company committed to excellence. GD Resources provides dynamic opportunities for veterans and professionals alike to contribute to innovative projects and drive success in a collaborative and supportive environment. Join us to make a difference, advance your career, and grow with a company that values integrity, diversity, and continuous improvement. Job Title: Senior IT Specialist Task Order: HBITS-07-14370 Agency: State of New York – Office of Addiction Services and Supports Location: Hybrid – Brooklyn, NY Duration: 30 Months Rate: Depends on experience Position Overview This HBITS role supports the ongoing operation of personal computing devices, applications, and network resources in the OASAS location; ensuring the standardized, efficient, and reliable operation of the office’s PCs, network, file and print services, and video teleconferencing environment. This role provides hands-on and remote (as necessary) technical assistance to end-users in response to agency ITSM incidents and requests. Support may entail resolving and/or escalating general day-to-day trouble tickets, as well as providing teleconference/video conference support to agency staff. Qualifications • IT Specialist: Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures, or business applications and products that run on those platforms – beyond that of a Programmer., • Senior (5–7 years): Candidate is able to work independently, without assistance, and provides guidance to others. May have an advanced education., • 6.5 years of technical experience in end-user desktop troubleshooting and support., • 6.5 years of technical experience with office-wide PC, laptop, network, and printer/peripheral troubleshooting and support activity., • 6 years of experience with ticket management software and related procedures (e.g., ITSM ServiceNow)., • 6 years of experience supporting, troubleshooting, and operating video-teleconference equipment., • 6 years of experience with the Microsoft Suite of products as well as Desktop Operating Systems., • 4 years of experience working as a support manager in an IT environment with responsibility for self-managing and supporting all aspects of IT within a setting supporting 75+ staff., • 4 years of experience in understanding and compliance with confidentiality related to sensitive data (e.g., HIPAA/HITECH Law, Pub 1075)., • 4 years of experience in a customer service–related support position providing direct, in-person technical support to Executive-level clients/customers and administrators., • 4 years of experience managing and prioritizing support calls., • Monitor and oversee the local technical environment to ensure proper functioning (e.g., ensure network infrastructure, video conference, and other local systems are operational)., • Work with client agency to ensure timely incident reporting and service request entry through ITSM ServiceNow., • Understand the ITS organization in order to work effectively with ITS Dedicated Support Team, Workplace Services, and Enterprise Operations teams to ensure timely resolution and appropriate escalation., • Support end-user desktop environment and ensure automated updates of PCs and laptops via central operations occur., • Triage and resolve user access issues., • Provide direction to agency for submitting tickets, requesting training, and locating resources offered by ITS., • Ensure familiarity and proficiency in technical support of video conferencing equipment; reach out to ITS colleagues and/or vendor support (when available) for assistance., • Proven ability to work independently and manage multiple technical priorities in a fast-paced environment., • Strong interpersonal and communication skills, especially in supporting executive or administrative users., • Excellent troubleshooting and problem-solving abilities with a customer-focused mindset., • Knowledge of ITSM workflows, ticket escalation, and documentation best practices., • Understanding of information security and compliance standards such as HIPAA/HITECH.Work Environment, • Hybrid schedule with both on-site and remote support duties., • Collaboration with internal IT teams and external vendors for incident resolution and project coordination., • Résumé, • Copy of candidate identification (driver’s license, passport, visa if applicable), • Degree/certifications (if applicable), • Three professional references, • Completed Form 2 GDR is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to equal opportunity in all aspects of employment, including hiring, promotion, compensation, and benefits. Powered by JazzHR vPx1z4HXet

Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Job Overview We are currently seeking a full time Level I/II MAC and PC Support Engineer with a 1+ years of extensive hands on experience with the following: iMac and Macbook repairs, also all OSX operating systems. Support all MAC and Windows environments on site. Responsibilities • Provide phone support and remote remediation for workstation issues, • Troubleshooting and resolving customer system problems across a broad range of technologies, • Provide remote installations of new software and upgrades, • Provide remote installation of service Packs and security updates, • Provide onsite support and installations to clients when necessary, • Knowledge of MAC and Windows operating systems and desktop applications, • Experience with installing, configuring, and administering a broad range of technologies, • Excellent written and verbal communication skills, • Knowledge of Cisco Phone Systems a plus Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today! Benefits Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere. Powered by JazzHR djx7IB0qxP

Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities • The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment, • This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance, • The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required, • Monitoring queues for incidents or requests that require resolution, • Escalate to L3 team /Vendors in case assistance is required to resolve any issue, • Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors, • Prioritizing work based on the impact and urgency of the ticket, • Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss), • For open tickets requiring spares and accessories and work closely with asset management team in coordinating them, • Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution, • Fulfilment of Service Requests where necessary, • Track and report status of IMAC requests, • Verify completion of IMACs, • Enable end user / equipment Installs, Moves, and changes (IMAC) Requests, • Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations), • User Data Transfer on need basis, • Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners, • Hardware imaging, deployment, and repair management services, • When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal, • Steady State Asset Refresh (Does not include project activity of bulk device replacement), • Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities, • Replacement of consumables for network printers and reporting issues to the appropriate vendor, • VIP Support (white glove service), • Inventory management and labelling of devices within Client office environment, • Handling shipping and receiving requests for movement of end devices within Client office Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude, • No minimum qualification as long as you have experience

Job Description Are you seeking a challenging position that provides for personal and professional growth? Do you want to work with mutually supportive colleagues in love with technology and solutions that help organizations succeed? Are you gratified when clients appreciate your work? Do challenges energize you. Do you want to keep learning and not sit on a help desk working remotely all day? Then you are our candidate. We are seeking an experienced field Technology Support Technician to join our team! You will implement and support a diverse range of network solutions from on premises, hybrid, and cloud-based solutions for our clients as a member of a mutually supportive team. We are a Microsoft focused shop with primary commitment to MS365, Azure, and Windows Virtual Desktop. We are especially focused on security with SSO, PIM and conditional access methodologies a must. BUT we also work with clients that use Apple Macs and work with Gsuite and need a strong centralized management partner. You will resolve issues in a methodical way using the best online tools and documentation systems. You will have the full support of a committed and diverse team of I.T. professionals. You must be experienced, knowledgable about Entra and on line SharePoint. We will provide you every opportunity to learn, grow, and move up as our organization continues to grow. We have an amazing staff retention over 8 years. We are hiring for the long term. Responsibilities: • Provide end user technical assistance with computer hardware and software, • Assist in designing new solutions for client organizations with video, streaming, and ingenuity, • Administer AD and AAD domains for organization clients with deep knowledge of Security using EPR, MDR, EPP and SIEM technology., • Experience configuring Microsoft Azure Conditional Access, Privileged Identity Management. SharePoint security/ permissions configurations, and Intune., • We do support Mac and Gsuite clients with a commitment to Addigy remote management tools., • Resolve issues for clients via phone, in person, or remote help desk., • Recommend hardware and software improvements., • Utilize cloud ticket and document systems to track and manage proactively customer issues and resolutions., • have excellent documentation skill: writing, formatting, logic., • Capable of producing detailed Scopes of Work for projects such as migration of Ad to AAD, migration of shares, et al., • Previous experience in IT, customer service, or other related fields., • Must be totally committed to the job and fulfilling customer needs, • MUST be an aggressive Self-Learner, • Must be a TEAM player with ability to receive feedback (criticism) and debriefing commitments., • Knowledge of Active Directory, Azure Active Directory and Microsoft Security, • A VERY strong ability to relate to end users on a one-to-one basis., • Hands on experience with Microsoft M365, Azure virtualization,, • Knowledge of routing valuable, especially VPN with SonicWALL Firewall routers, • Knowledge and keen interest in Cyber security, • Ability to build rapport with clients., • Strong troubleshooting and critical thinking skills. Writing documentation a must., • Strong ability to research solutions from the Internet on demand., • Positive and professional demeanor, • College Degree or equivalanet required., • Excellent written and oral (English) communication skills Powered by JazzHR OZq9jbKLuC

Job DescriptionSenior Help Desk Technician IIEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description At Angi®, we've had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want. Angi at a glance: • Homeowners have turned to Angi for more than 300 million projects, • 1,000+ home service tasks covered Angi® is defining the future of the home services industry, creating an environment where homeowners, pros, and employees benefit from more jobs done well. For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we're an amazing place to call home. We can't wait to welcome you. About the team The Technical Operations team at Angi keeps our IT environment running exceptionally for every employee. We're a fast-paced, collaborative team that's always looking to improve – and we're looking for a motivated, customer-service focused IT Support Technician II to help us do just that. This role is based in our New York office 3 to 5 days per week, with some flexibility for work from home days based on team workload. What you'll do The IT Support Technician II serves as a key connection point between employees and high-level systems engineering, delivering high-quality IT support across hardware, software, and infrastructure. Beyond day-to-day troubleshooting, this role contributes to broader initiatives including endpoint management, asset operations, conference room management, and site deployments, directly impacting the productivity and experience of Angi's workforce. • Endpoint Support & Troubleshooting Provide Tier 1 & 2 deskside and remote support across Windows and Mac endpoints. Perform advanced troubleshooting of hardware, OS, drivers, network connectivity, VPN, SSO, and productivity tools (e.g., M365, Google Workspace, conferencing platforms)., • Device Deployment & Lifecycle Management Prepare, deploy, and maintain laptops and desktops using standard MDM tools (e.g., Intune, Jamf). Own the full device lifecycle — including refreshes, one-off replacements, RMA/warranty coordination, and secure decommissioning/data sanitization for e-recycling. Remediate vulnerabilities and ensure assets remain current with software and InfoSec standards., • Inventory & Asset Management Manage on-site inventory to ensure stock availability for operations. Coordinate with ITAM on shipping and logistics, maintain deployment runbooks, and keep asset records accurate with minimal rework. Conduct regular audits and provide tailored reports to support organizational directives., • Onboarding & Employee Experience Own the IT onboarding experience, ensuring all new hires have their equipment and basic system access in place by the end of their first week. Support conference rooms and events through A/V setup, video conferencing configuration, and rapid incident triage during live meetings., • Documentation & Knowledge Sharing Contribute to the team knowledge base and SOPs by documenting root causes and permanent fixes for recurring issues. Cross-train team members on new tools and practices, and collaborate with engineering teams on escalations, changes, and incident response., • 2+ years in a technical desktop/endpoint support role with a strong customer service focus, including proven Tier 2 ownership, escalation handling, and executive level support, • Experience with ticketing/ITSM platforms, SLA adherence, and change/control processes; clear written documentation skills, • Proficiency with Windows 11 and macOS administration, endpoint security, drivers/firmware, and device management tooling (Jamf &Intune), • Hands-on networking fundamentals, VPN clients, and SSO/MFA troubleshooting We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences. Our hiring process may utilize artificial intelligence (AI) tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making. Compensation & Benefits • The salary band for this position ranges $67,000 - $80,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living., • This position will be eligible for a competitive year end performance bonus & equity package., • Full medical, dental, vision package to fit your needs, • Flexible vacation policy; work hard and take time when you need it, • Pet discount plans & retirement plan with company match (401K), • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world #LI-Hybrid

Job Description Job Overview We are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with IT support and troubleshooting. Responsibilities • Provide phone support and remote remediation for workstation issues, • Troubleshooting and resolving customer system problems across a broad range of technologies, • Provide installations of new software and upgrades, • Provide installation of service Packs and security updates, • Provide onsite support and installations to clients when necessary, • Knowledge of Microsoft operating systems and desktop applications, • Experience with installing, configuring, and administering a broad range of technologies, • Excellent written and verbal communication skills, • Certifications a plus Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today! Benefits Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere. Powered by JazzHR J1kS4NsHyt

Job DescriptionDesktop/Workstation Design EngineerEmployment Type: Full-Time, ExperiencedDepartment: Information Technology CGS is seeking an experienced Desktop/Workstation Design Engineer to participate in architecture discussions, system reviews, design planning, and technology roadmap planning for current and future desktop integration efforts. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Acts as the Subject Matter Expert for the development and implementation of the Desktop Operating System (OS) Images. - The candidate engineers’ robust solutions for large-scale deployment of software using OS deployment technologies such as Microsoft Endpoint Configuration Manager (MECM) and the Microsoft Deployment Toolkit (MDT). - Develops tests and implements software distribution packages, to include updates to software applications to be applied to desktops, laptops, tablets, and servers used within the enterprise. - Provides information and recommendations to meet various user-based software requirements. - Strong familiarity with scripting languages such as Powershell and VB script. - Implements server OS deployment methodologies to include automated server build processes. - Provides support for an OS patching infrastructure such as HCL BigFix or Windows Update/MECM that applies mandatory security updates to enterprise systems. - Analyzes, evaluates, and recommends desktop, laptop, tablet, and server hardware. - Performs security related tasks which include, documentation, vulnerability scan review, assessment support, patch management, and auditing as required. Qualifications:- The ideal candidate for this position will possess experience with integrating and upgrading desktops and laptops from the Windows 7 operating system to Windows 10 operating system, upgrading Microsoft and 3rd party applications, and have experience with litigating software such as Ipro and Concordance. - The ability to work independently with only minor guidance is a must. Our team is engineering a Windows 10 image on an Intel based system which will be integrated with Microsoft Exchange 2013, Microsoft Office 2013, and various 3rd party applications. · Windows OS engineering experience· Understanding of the application of security controls on the image· Microsoft Office engineering experience· Integrating anti-virus applications in an image· VPN/Remote access (Cisco Secure Access with RSA a plus)· Windows Scripting experience· Good writing skills Ideally, you will also have:- VB and/or VBA coding experience a plus· VDI/Citrix experience· SMS/SCCM experience a plus· Understanding of PKI· VMWare experience· Litigating software such as Ipro and Concordance Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionApicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations. We are seeking an IT Support Engineer to work between our Manhattan and Jackson Heights locations. Position Summary: Working under APICHA IT, focused primarily on fielding requests from users to resolve simple and complex computer software and hardware problems, as well as traveling to all current and planned APICHA facilities and remote locations as needed. Provides services including answers to inquiries on how to set up and use specific software, technical printer support, word processing, e-mail, and operating system issues. Contacts software and hardware product support vendors to correct, replace or provide technical support and information. Provides 1st and 2nd level support for PCs, Printers, Local Area Network, applications and data communication devices for Providers and support staff. Records all support tickets in the designated tracking system. Maintains and responsible for IT Inventory, creates and manages user accounts for various systems used by APICHA. Builds out Desktop and Laptop PCs and distributes.be expected to learn basic data reporting and analysis (using tools such as SQL Manager, Excel). A working knowledge in this domain is expected to be developed. Qualifications: High school diploma with substantial computer software and hardware knowledge required. Bachelor's degree in Computer Science preferred; One year of paid full-time work. Three years of hands-on experience or A+ certified preferred; Prior Healthcare IT experience preferred; Working knowledge of security and privacy concepts required; Technologically savvy with working knowledge of operating systems and office software and hardware required; Excellent written and verbal communication skills in English required; Ability to resolve complex issues in a timely fashion, assessing the impact of interrelated systems independently, relying upon self-motivated professional development of skill set required; Ability to create electronic presentations, basic statistical graphics as necessary required; Ability to work in diverse cultural healthcare environment in professional manner required; Good attention to detail required; Ability to initiate and work independently and be a good team player required; Ability to lift and move up to 25 lbs on a regular basis and 50 lbs as needed required; Willing to work nights and/or weekends as needed required At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 12 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.

Job Description Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: The Desktop Support Specialist – L3 provides advanced technical and end-user support for desktop workstations, client-server based desktop applications and related corporate wireless devices to all staff. This role also is a Subject Matter Expert (SME) for the team and will function as the highest level of escalation for problem resolution. Responsibilities include but are not limited to: timely troubleshooting and resolution of any hardware problems on desktop workstations, wireless devices including laptops, tablets, cell phones, printers, plotters, and projectors as well as application software, and operating systems. As a SME, you will be responsible for resolving the most complex of issues assigned to the Desktop Support team. The role will provide advanced support to non-windows based desktop operating systems such as Ubuntu and other End-User applications. The role will require advanced knowledge and experience working with ticketing and desktop management applications and systems. These responsibilities require both independent and team-based investigation, initiative, good judgment, good communication and problem-solving skills as well as the ability to work in a team or with minimal supervision. The role will also participate in training and mentoring to other team members. Note: This position will be fully onsite (5 days a week) at our office in Midtown Manhattan. It may also require you to work on certain holidays. Your job: • Timely and high-quality delivery of corporate services and assets such as the provisioning and setup of End-User devices (desktop, laptop, mobile device, workstation, and workspace), Microsoft Office, Microsoft Exchange, Microsoft Active Directory and overall management of corporate assets, • Assist with the installation, configuration and ongoing usability of End-User devices, peripheral equipment and software for both local and remote users, • Investigation, diagnoses, troubleshooting, administration and final resolution of all assigned work relating to supported: operating systems, desktop applications, hardware, and peripherals including but not limited to Windows 10, Microsoft Office Suite, Anti-Virus, Adobe suite products, AirWatch UEM MDM, iOS, Ubuntu, VirtualBox, Corporate Mobile Devices, • Troubleshooting basic network issues for user's workstation, • Deployment and manage user's workstations using SCCM/MDT, Landscape and Airwatch, • Creating and administrating packages for mass deployment using SCCM, Landscape, • Monitoring and creating workstation and user based group policies in Group Policy Objects (GPO), • Performing regular audio video equipment checks for the conference room machines, • Assist in maintaining internal systems like VOIP telephone systems and telephone peripherals, • Tickets and ticketing system including: creation, administration, action, and closure of assigned work ticket requests, • Evolution and support of the desktop deployment automation tool suite, • Active Directory support as needed in support of resolution of end-user desktop or operating system related issues, • Developing and enhancing internal procedures and ensuring that all documentation, run books, knowledge base articles, project plans, business cases, and Method of Procedures (MOPs) are up to date, • A post-secondary degree or diploma in Technology Management with experience supporting desktop computing needs within a networked environment, or equivalent combination of education, training and experience., • 5+ years' experience building, troubleshooting, and repairing desktops and laptops in an enterprise environment, • Advanced knowledge of, and experience with: Microsoft Windows, Apple, and Linux (Ubuntu/Landscape) hardware and operating systems, • Hands on experience with SCCM/MDT for Windows, Landscape for Ubuntu , MDM for mobile devices ., • Advanced knowledge of Microsoft Active Directory and Group Policy management in a managed desktop environment, • Advanced knowledge and working experience with end-user applications including: Antivirus, Microsoft Exchange, Microsoft Office Suite and related applications such as Outlook, Visio and Project, • Demonstrated experience with scripting (PowerShell) and desktop automation (SCCM/MDT), • Comprehensive understanding of local area networking and the setup and configuration of end user devices, such as desktops, printers and other wireless devices, • Demonstrated ability to work collaboratively in a team environment as well as independently in an effective and organized manner, within a complex and challenging environment, • Ability to train and mentor other team members, • Ability to prioritize assigned workload and respond quickly to critical issues, • Comfortable working under pressure in a fast-paced setting, • Excellent interpersonal and communication skills in both verbal and written English, • Highly resourceful with good problem-solving abilities Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team! Base salary range$80,000—$100,000 USD What you can expect: At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit .

Job Description We are seeking a highly polished, technically strong End User Support professional to join a fast-paced, performance-driven investment environment. This role is central to ensuring our front office and executive teams operate without friction, downtime, or distraction. This is a white-glove support role supporting senior leadership and trading professionals, where precision, discretion, and technical depth are critical. Role Overview • Deliver high-touch, in-person and remote support across the firm’s technology stack, including Microsoft 365 (Outlook, OneDrive, SharePoint), Exchange, GlobalProtect, Lenovo X1 laptops, Azure Virtual Desktop, and related platforms, • Build trusted relationships with executives including CEOs, CFOs, Managing Directors, and Traders, • Partner closely with systems, network, and application teams to ensure resilient, scalable, and secure solutions, • Participate in and execute both tactical initiatives and longer-term global technology projects, • Proactively identify issues through log analysis and system behavior, resolving problems before business impact, • 3-5 years of experience in End User / Desktop / IT Support within hedge funds, investment banks, or similar financial institutions, • Strong expertise in:, • Microsoft 365, Intune, Outlook, OneDrive, SharePoint, • Windows 11, Azure Virtual Desktop, Active Directory, Group Policy, PowerShell, • SCCM administration, automation scripting, • VPN clients, desktop and laptop hardware, mobile device support (iOS & Android), • Experience supporting market data applications and VoIP systems, • Comfortable operating under pressure, prioritizing issues, and making decisions with limited information, • Excellent communication skills with the ability to engage confidently at all organizational levels, • Strong documentation and live training capabilities You take ownership, operate calmly in high-stakes environments, and bring both technical expertise and sound judgment to every interaction. You value precision, discretion, and teamwork—and you take pride in enabling others to perform at their best. If you’re interested in learning more or would like to apply, please reach out directly.

Job Description THIS IS A CONTRACT POSITION 6 MONTHS TO A YEAR ONSITE 5 DAYS 9AM - 5PM OR 10AM - 6PM. WE NEED 4 CONTRACTORS FOR THIS PROJECT. THE POSITION IS PAYING IN THE $40 AN HOUR RANGE. Under the direction of the Technical Services Director, the Desktop Analyst is responsible for providing second level support for PCs, laptops, applications, mobile devices and remote access to end-users as well as the deployment and physical maintenance of all PC’s, mobile devices, telephones and related hardware. Responsibilities: • Manage and respond to all support requests (incidents or service) submitted in ServiceNow., • Perform desk side visits and/or remote troubleshooting support as needed, • Deploys and provides direct support of firm issued hardware to end users, this includes desktops, laptops, printers, MFDs, monitors, telephones, mobile devices, wireless access cards and other peripherals., • Provide second level support and troubleshooting for the following;, • Windows 10, • Applications - Microsoft 365, iManage/DeskSite, including non-standard installations., • Mobile Devices, • Install and support the firm’s remote access technologies (Citrix and VPN), • Perform virus remediation in conjunction with directives from the IS Security team, • Deploy and maintain the firm’s BYOD initiative, • Performs individual and floor moves of all IS hardware equipment, • Builds and rebuilds desktops and laptops using standardized tools, • Performs hardware upgrades and repairs on all IS hardware, this includes the hardware refresh, • Coordinates with IS Inventory Specialist to maintain the inventory of the firm’s (general and loaner) equipment; laptops, desktops, printers, blackberry, smartphones, tablets, wireless access cards in the asset tracking tool, • Performs computer builds, office setup and mobile devices in preparation for the summer and fall associates as well as new hires, • Setup equipment in conference rooms, visiting attorneys/clients and perform quality control checks, • Follows equipment reclamation process for departing employees, • Install, administer and maintain software on the MFDs, • Coordinate issues with or redirect issues to appropriate departments, • Generate documentation for new processes/update existing process (ex. new install procedures, software usage instructions, mobile app installation), • Provides assistance during any IS technology implementation within the firm

Job Description Wilson Elser is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms. Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our On-Site IT Support Analyst in our New York office. This position is a full-time on site position. The Position This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands. Key Responsibilities: • Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires., • Collect and track equipment from departed end users following standardized asset tracking procedures., • Provide support for video conferencing and related A/V on-site systems., • Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems., • Coordinate user requirements with regional supervisors, management, and other IT teams., • Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills., • Collaborate with other team members on tasks or requests, in an efficient and expeditious manner., • Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office., • Adhere to organizational change management processes., • Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:, • Windows 10 & Windows 11 Operating Systems, • Microsoft Office O365 with a strong acumen in Outlook, • Desktop client v. web-based applications, • Active Directory & Azure AD, • Zoom Rooms & Microsoft Teams, • Desktop Driver Controls, • All-in-One Monitors, • VPN, Remote Access, & Cloud Network Access, • Virtual Desktop Environments and Functions, • Cloud & On-Prem Telephony functions, • Desktop imaging & BIOS controls, • LAN and SD-WAN support, • Minimum 3 years working in ITSM and ITIL environments., • Self-starter with the ability to manage own time effectively and work autonomously., • Ability to lift and move items up to 50 lbs., • Ability to travel throughout the region, if needed., • Experience working in an environment that promotes active listening, transparency, and customer-centric service., • Experience in system operations and/or administration a plus., • Prior law firm experience a big plus., • Strong analytical and problem-solving skills., • Excellent verbal and written communication skills., • Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst., • Bachelor's degree in Computer Science, Information Security, or other related field. Or equivalent work experience., • Benefits: Outstanding benefits package, including 401k match and generous PTO plan, • Career Growth: Ample opportunities for professional development and advancement

Job Description * Fully On-Site Role in Midtown NYC * Our client, a financial firm based in midtown NYC is looking for a motivated & driven Desktop Engineer to join the team. This role is ideal for someone who is passionate about technology, eager to learn, and ready to grow into more advanced engineering responsibilities. You will assist with deploying, maintaining, and supporting desktop systems, hardware, and software across the firm in a fast-paced trading environment. Key Responsibilities • Provide day-to-day technical support for end users, including troubleshooting hardware, software, and at times white glove service., • Assist with setting up, imaging, and configuring Windows systems and mobile devices., • Support user onboarding and off-boarding, including account setup, equipment distribution, and workstation preparation., • Perform routine system updates, patching, and software installations through management tools., • Help maintain and update asset inventory, ensuring accurate tracking of all devices., • Support the Desktop Engineering team with device lifecycle management, including repair, replacement, and decommissioning., • Collaborate with IT teams to ensure security standards, policies, and configuration baselines are followed., • Document processes, solutions, and troubleshooting steps in the IT knowledge base., • Escalate complex issues as needed while continuing to learn and contribute. Required Qualifications • 2+ years of experience in IT support, help desk, or desktop., • Basic understanding of Windows operating systems and typical enterprise software., • Familiarity with Active Directory, user permissions, and account management., • Working knowledge of network fundamentals (DNS, DHCP, Wi-Fi, VPN.), • Strong working knowledge of cybersecurity best practices., • Experience with hardware troubleshooting for desktops, laptops, and peripherals., • Strong communication, customer service, and problem-solving skills. Preferred Skills (Big Plus) • Exposure to Cybersecurity platforms, Cloud services and Microsoft Administration., • Basic scripting knowledge (PowerShell, Python or similar)., • Experience supporting remote and hybrid employees., • Certifications such as Network+, and/or Microsoft certifications.Company DescriptionMid size financial firm where this role is highly visible and has growth potential.Mid size financial firm where this role is highly visible and has growth potential.

Job DescriptionDescription: SUMMARY As Director, Permitting you will support the responsible development of utility-scale solar, wind, and energy storage facilities in NYISO, PJM, MISO and CAISO markets. You will lead environmental-related planning, permitting and due diligence company-wide for a portfolio of large-scale solar, wind and energy storage projects in the development and pre-construction phases. To fulfill these duties, you will collaborate with internal project teams such as development, engineering, construction management and finance; external teams like environmental consultants and legal counsel; and external stakeholders such as state/federal resource agencies, and conservation organizations. The ideal candidate will be an organized and collaborative self-starter with a keen attention to detail, capable of managing consultant teams and at ease developing relationships. This individual must be able to handle multiple priorities and projects at various stages of development. This is a remote based position; however, preference will be given to candidates able to travel occasionally (up to 20% travel). ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned as needed) • Oversee environmental permitting and manage tasks delegated to internal team and external consultants for projects in the development and pre-construction phase., • Identify and communicate project needs, schedules, and risks across project support teams. Work collaboratively and efficiently with internal teams and external parties (e.g., consultants, legal counsel, agencies) to execute project work on schedule, and develop strategies to address environmental-related issues., • Make and/or guide important environmental-related project decisions., • Provide insight into project design in collaboration with development and engineering to ensure compatibility with project commitments/requirements., • Maintain complete and organized project records and paperwork., • Conduct environmental due diligence for development and acquisition opportunities., • Manage consultants providing environmental survey support, which includes reviewing proposals, scheduling survey timelines, and ensuring survey methodologies follow agency input and satisfy permit conditions/project needs., • Review technical reports provided by consultants. Reports typically include but are not limited to: desktop environmental screenings/habitat assessments, biological surveys, wetland delineations, avian and bat use surveys, other analyses prepared for environmental review purposes such as cultural, air quality, traffic, etc., • Review/build permitting application submittals to guide permit issuance from external stakeholders such as local, state/federal resource agencies, • Manage relationships with stakeholders including federal, state and local agencies., • Represent Terra-Gen and project in external engagements as a subject matter expert for environmental impact assessment and permitting in public meetings, pre-application meetings, networking events, industry groups., • Knowledge of environmental policy, regulation and compliance that affect permitting and impacts on project siting and compliance., • Support preparation of longer-term plans and annual budget. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • 8+ years in renewable energy permitting or 10+ years in a similar industry with experience managing responsibilities like those listed above., • Experience and expertise interpreting federal and state environmental laws (ORES Article VIII/94-c, USFWS/ESA/MBTA, CEQA/NEPA/NY SEQRA, FEMA, USACE/CWA, Porter Cologne) guidelines and policies, and developing utility scale renewable project strategies for compliance with the same., • Established relationships with agencies and positive reputation with key resource agency regulators., • Solid grasp of the key environmental impact assessment and management issues within the energy sector (California, Texas and/or New York) as well as a high degree of technical competence and broad knowledge of environmental impact assessment best practices., • Must be self-directed and detail oriented, with the ability and desire to work effectively as a leader with positive people skills and in a team environment., • Strong attention to detail, assuring documents and written communications are concise and accurate., • Excellent verbal communication skills and presentation clarity and confidence, • Able to act and adapt to a fast-paced business environment with competing deadlines, and quickly learn and implement internal processes., • Ability to navigate web-based mapping platforms (i.e., Google Earth) to interpret environmental spatial data and identify potential project risks and siting opportunities for facilities., • Must have substantial experience with the energy sector (California, Texas and/or New York)., • Working knowledge of the USFWS Wind Energy Guidelines, Eagle Conservation Plan Guidance, Section 10 HCPs, USACE Individual Permits (Preferred). EDUCATION • BS in biology preferred., • Preference given to advanced degree in biological sciences/natural resources/environmental policy/environmental resource management or environmental law degree PHYSICAL DEMANDS Mostly sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Some overnight travel may be required – up to 20% travel (mileage reimbursements based on the current federal mileage rate). Terra-Gen is an equal opportunity employer, drug-free workplace, and complies with Americans with Disabilities Act and related laws and regulations as applicable. All applicants are considered for all positions without regard to age, race, religion, color, sex, gender, sexual orientation, pregnancy, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws. All offers of employment are contingent upon successful completion of a pre-employment background check and drug screening. All qualified applicants with arrest or conviction records will be considered for employment in accordance with federal, state or local requirements such as the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Employees must be authorized to work in the US and employment is contingent upon presentation of acceptable documents as evidence of identity and employment authorization, as detailed on Form I-9. Terra-Gen provides a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off, paid holidays, and 401(k) retirement savings plan with employer match. The posted compensation is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California. This salary range may also be modified in the future, depending upon skills, experience, education, and geographical location.

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. Performs remedial repairs on Desktops, laptops, pri

Job Description THIS ROLE WILL BE ONSITE 3 DAYS PER WEEK IN MANHATTAN, 2 DAYS REMOTE NO H1S OR 3RD PARTIES. SENIOR IT SUPPORT ENGINEER New York, NY Position Description Position Summary Small, fast-paced financial services firms is seeking a Senior IT Support Engineer. This is a customer oriented support role centered on providing basic to advanced technical support for end user desktop, laptop, mobile device, application and peripheral installation, configuration and issues. Technologically proficient individual open to interact with users live or through other digital communication methods to provide guidance, troubleshooting and issue resolution. The Senior IT Support Engineer's ability to deliver on and resolve technology requests, tasks, and projects is an important part of this position. A good understanding and working experience managing and supporting IT infrastructure, systems, servers, networks, security, computers, mobile devices, technology products and software combined with problem solving abilities to diagnose and resolve issues are important criteria to succeed in this position. Responsibilities User Support • Provide onsite and remote assistance for technical requests, diagnose, troubleshoot and resolve issues, communicate progress, follow up and ensure completion of support tickets., • Monitor and track support requests in the helpdesk ticketing system, and document issues and their resolution., • Train users on use of supported hardware, software and services within department and organizational guidelines and standards., • Provide after-hours/on-call support as needed., • Set up, test, deploy and maintain computer laptops, desktops, printers, mobile devices, office phones and conference room audio/video equipment., • Hands on experience with:, • Data center IT infrastructure components and systems,, • LAN and WLAN networking hardware, and, • Administer Microsoft Windows Server OS and Server based applications., • Administer corporate based server side applications, SAAS / cloud administrator portals, network and storage appliances and systems., • Set up , test, deploy and maintain corporate standard computer software., • Perform user hardware and software version upgrades, security patches, firmware updates, equipment refreshes / replacements and optimizations., • Create, follow, and maintain detailed documentation of IT processes, procedures and checklists, and update knowledge base to ensure optimal efficiency and consistency in operations and project delivery., • Submit documentation of issues, troubleshooting steps taken and their resolution, and new practices in the internal knowledge base., • Enter new hardware equipment details, software, and services license information., • Track changes, replacements, and repairs., • Le arn new technologies as required for tasks, projects and to administer department and organization functions., • Handle potential security threats and events with a higher priority., • Lead desktop support related projects such as operating systems migrations, software upgrades, patch management and hardware upgrades., • Coordinate with external vendors for requests, tasks, projects and escalated issues., • Research new technologies and tools to improve desktop support capabilities, efficiency, and security., • Locate opportunities for areas that can be automated to improve team efficiency and user experience. Qualifications User Support • Experience delivering technical customer support interactions in-person and / or remotely., • Experience responding to new or open support tickets received from various communication methods such as: email, phone, texts, walk-ins, chat tool and/or video call., • Experience supporting:, • Desktops, laptops, and accessories (monitors, docking stations, webcams, USB devices) running Windows,, • Mac desktops, Macbooks, and iOS devices,, • Client printers and Canon copiers a plus, and, • Android and iOS phones and tablets., • Experience creating user accounts, user groups, assigning and maintaining resource permissions across Microsoft server applications, Windows-based server applications and stand-alone appliances, devices and systems., • Experience administering and supporting Windows Server OS., • Experience administering Active Directory and Microsoft Exchange at a basic or intermediate level., • Experience administering and supporting Windows based File Servers and Print Servers., • Experience managing telecom PBX platforms such as Avaya IP Office., • Experience supporting remote access solutions such as VMware Horizon virtual desktops and Citrix VPX/VPN endpoints., • Experience supporting Email Filtering Gateways such as Mimecast., • Experience managing security endpoint portal such as Sophos., • Experience supporting Windows 10/11 and Mac operating systems., • Experience supporting some or all of current corporate standard software: Microsoft Office, Microsoft 365, Zoom, Adobe Acrobat, Edge/Chrome/Firefox Web Browsers, Endpoint agents., • Experience working with computer remote control solutions., • Experience supporting corporate computer imaging solutions such as SmartDeploy., • Experience performing Windows and Mac updates process for individual machines or using a patch management solution., • Experience testing updates and patches before wider deployment to all computers., • Experience configuring patch management solutions. Documentation • Experience entering, editing and maintaining documentation or internal knowledge base solutions or structured and organized manual methods., • 8+ years of technical user support experience., • Experience in small to medium-scale environments (under 100 people) preferred., • Boutique financial services, law firm, or family office experience preferred., • Strong interpersonal skills., • Bachelor's degree required, preferably in information technology or related field., • Commitment to delivering timely and professional service to executives., • Strong foundational knowledge in diverse technical platforms., • Demonstrated ability to prioritize work and to complete projects on time., • Experience in highly secure and confidential environments; commitment to maintaining discretion and confidentiality., • Excellent communication skills, both verbal and written., • Must be a service-oriented, team-player eager to respond to requests and assist colleagues at all levels., • Demonstrated strong organizational skills and exercises attention to detail., • Demonstrated ability to collaborate well with others or work independently as the situation warrants., • Commitment to professional ethics and integrity., • Punctuality and regular attendance in office., • In order to build productive relationships across the organization and to ensure effective collaboration, this role requires in-person presence in accordance with the organization's hybrid schedule of working in the office three days per week. #PRITechJobs

Job Description Our client is an established, privately held, growing, New York-area government contractor. Our client’s focus is in providing Information Technology (IT) Services to city, state and federal government clients. We are currently seeking a skilled IT Cloud Specialist to work in a full-time onsite role on a large scale project at a client location in Manhattan, New York City / Newark, New Jersey. Reporting to the IT Project Manager, the IT Cloud Specialist is responsible for assisting in the design, implementation, management, and support of cloud computing networks utilizing Virtual Desktop Infrastructure (VDI), Azure Virtual Desktop (AVD) and Citrix technologies to ensure a smooth end-user experience, optimal performance, and strong security across the IT infrastructure. The ideal candidate will have relevant technical education / certifications, 5+ years of IT cloud computing experience and strong technical expertise in VDI, Citrix, and AVD. Experience in Construction or Building related organizations is highly desirable. Must be solution and customer-focused with effective communication skills, and demonstrated ability to meet user needs with IT cloud solutions. PRIMARY RESPONSIBILITIES INCLUDE: • Configure, implement, manage, maintain, troubleshoot and support IT cloud solutions within Microsoft Azure and Citrix Cloud., • Configure, install and update cloud software, manage user accounts and monitor networks and system performance., • Assist in designing, deploying, and managing VDI solutions such as Citrix XenDesktop / XenApp or Microsoft AVD., • Manage documentation, contribute to improvement efforts, and automate processes using scripting., • Oversee VDI image management, troubleshoot and resolve issues related to Citrix VDI and AVD, ensuring high availability and disaster recovery, monitoring performance, and collaborating with IT security teams to enforce security policies., • Work closely with Project Management, IT, Engineering and other stakeholders. Ensure that cloud solutions and systems perform properly and that all business requirements are successfully met., • Implement and support new client requirements and customizations., • Consistently engage with clients and stakeholders to maintain relationships and ensure high levels of satisfaction. CANDIDATE REQUIREMENTS INCLUDE: • Bachelor’s Degree in Computer Science, Information Technology, or closely related field. Relevant IT cloud certifications such as Microsoft Azure, AWS Cloud, Google Cloud, CompTIA Cloud+ or Certified Cloud Security Professional (CCSP). Other VDI-related certifications such as VMware VCP-DTM, Citrix CCA-V/CCP-V, or Microsoft AZ-140 a plus., • 5+ years of experience implementing, managing and supporting large scale IT Cloud networks and platforms., • Prior experience in Construction or Building-related organizations is highly desirable., • Experience managing VDI, including Citrix and/or Microsoft AVD. Hands-on experience with Citrix Virtual Apps and Desktops, Citrix ADC, and Citrix Cloud services. Proficiency in Windows Server administration, Active Directory, and networking concepts required. Proficient knowledge of the VDI stack and experience with scripting languages like PowerShell. Familiarity with monitoring tools for Citrix environments (Citrix Director)., • Experience with other virtualization technologies (VMware, Hyper-V), and knowledge of security best practices for virtualization and remote access., • Ability to work in a fast-paced environment and manage multiple tasks simultaneously., • Experience with Project Management principles and practices such as ITIL, Scrum, LEAN, Agile, or DevOps., • Effective problem-solving and relationship-management skills. Prior experience collaborating closely with users, clients, stakeholders and technology suppliers to resolve technical issues., • Excellent verbal, written and interpersonal communication skills with users, clients, team members, technical staff, and management. Able to interface, communicate and maintain effective relationships with team members and all levels of management on an ongoing basis and work as a trusted IT professional., • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for use in communication, analysis & tracking., • Key Competencies: Collaborative Work Style, Customer Service Focused, Problem-Solver, Professional, Resourceful, Results-Focused, Solutions Focused, Self-Motivated, Team-Player., • Must be able to pass a required background check and/or security clearance to work on government projects. TEAM RESPONSIBILITY: Serve as a key member of the client's IT team. Collaborate with internal team members, users, clients and vendor partners. Mentor team members. KEY RELATIONSHIPS / STAKEHOLDERS: • IT Project Manager, • Internal Team Members, Users, Clients and SME's, • Client and Technology Partners RELOCATION ELIGIBILITY: No relocation assistance provided. Local, qualified New York City metro area candidates will be given preference and priority. Qualified candidates willing to self-relocate to the New York City metro area will also be considered. COMPENSATION & BENEFITS INFORMATION: • Base Salary Range: $120,000 - $150,000, commensurate with experience and qualifications, • Benefits Include: Health & Dental Insurance, Paid Time Off, 401-K with match, FSA, Company Paid Training, etc. POSSIBLE COMPARABLE TITLES: • IT Cloud Engineer, • IT Cloud Architect, • IT Cloud Administrator, • IT Cloud Consultant, • DevOps EngineerCompany DescriptionTalent Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries. Visit us at: Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries.\r\n\r\nVisit us at:

Job Description What You Will Do • Imaging and deployment of Mac & Windows devices, • Troubleshoot macOS issues, recovery mode, Apple Silicon, system logs, FileVault, • Support Jamf (policies, profiles, enrollment, patching), • Provide Level 2 onsite support, • Handle IMAC activities (Install, Move, Add, Change), • Perform hardware and software installations, • Smart‐hands support for onsite teams, • Provide remote support for traveling or home‐based users, • Troubleshoot BitLocker (Win) and FileVault (Mac), • Maintain 5+ ticket resolution/day in ServiceNow, • Update asset details & maintain accurate inventory, • Support weekly/monthly inventory checks, • Assist with device refresh cycles, • Unbox, pack, and ship IT equipment, • Document incidents & resolutions in ServiceNow, • Perform data backup & restoration What We’re Looking For • 3+ years of Desktop/Field Services experience, • Strong experience in macOS troubleshooting, • Knowledge of Mac hardware, peripherals, OS‐level issues, • Experience with Jamf Pro (preferred), • Working knowledge of Windows 10/11 and Active Directory, • Strong communication & customer interaction skills, • Ability to work independently and within a team, • Comfortable in a fast‐paced onsite environment

Job Description Seeking a well-rounded technical professional with an experienced background in Desktop support and some Server & Network experience. Candidate must be very organized, detail-oriented, diligent and possess excellent communication skills. Must be able to troubleshoot equipment problems in a school classroom environment and travel daily to other schools within the district. In addition to a well-rounded Hardware (Desktops, Notebooks, Chromebooks and Network Printers) and Software background, candidate should have some Router/switching knowledge/experience and Google Chrome Remote Desktop/Chromebooks. MUST have a car and a valid driver's license.

Job Description Title of Position: IT Service Desk Analyst [HYBRID] FLSA Status: Exempt Department: Information Technology Reports to: IT Service Desk Manager Salary: $60,000 - $70,000 About Win Win is a leading provider of shelter, supportive housing, and innovative programs for families with children experiencing homelessness, in New York City. Our equity-driven Way to Win model takes a multifaceted approach to overcoming barriers to stable housing by offering essential services, including childcare, employment support, legal aid, high-impact youth programs, and housing assistance. We are seeking dedicated individuals who share our mission to end homelessness and provide families with the innovative support they need to secure permanent housing. Purpose of the Position We are looking for an enthusiastic IT Service Desk Analyst who enjoys fieldwork and engaging directly with customers. This role requires flexibility to work weekends and holidays, with the benefit of a hybrid schedule. The candidate will provide technical assistance and support to Win staff and clients, ensuring the effective use of IT equipment and applications. Responsibilities include remote and in-person service desk support, setup, installation, and troubleshooting of IT equipment and software, and resolving hardware, software, and network connectivity issues efficiently. Key Responsibilities • Respond to user inquiries and technical assistance requests via phone, email, or work order., • Assess and resolve problems with IT equipment and applications for users., • Serve as the first-level point of contact for Win clients, facilitating the effective use of student iPads, laptops, and PC lab equipment., • Diagnose and troubleshoot hardware, software, and network connectivity issues., • Escalate IT service issues to appropriate technical staff as needed., • Document all user support activities in the designated IT work order system., • Maintain communication with end-users and supervisors regarding support activities., • Install, upgrade, maintain, and troubleshoot IT assets, including desktop computers, peripherals, software applications, laptops, printers, tablets, smartphones, and IP phones., • Provide individual and group end-user instruction on the use of deployed technology resources., • Maintain updated IT inventory information and document it in the IT Asset Tracking system., • Prepare and maintain IT service documentation and reports., • Shift: Monday - Friday, 9:00 a.m. to 5:00 p.m.; occasional assignments on evenings and weekends., • Regular travel to Win sites across all five boroughs of New York City., • Occasional inspection of equipment and cables in floors, ceilings, closets, and IT rooms., • Bachelor’s degree in computer science or information systems from an accredited college or university, or graduation from a certified technical training program in computer maintenance/repair., • At least two years of work experience in IT support or a related technical support capacity., • Leadership: Set an example by following Win policies and procedures. Act with professionalism and a strong work ethic., • Facilitating Change: Consistently deliver high-quality results., • Managing Performance: Interact respectfully with clients and co-workers., • Applying and Developing Expertise: Work with the manager to develop and achieve challenging but attainable goals. Understand the consequences of actions. Our most effective service to our community comes from a diverse mix of minds, backgrounds, and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law. Company DescriptionWomen In Need provides safe, clean shelter and critical services and programs to over 10% of the homeless families in New York City. As the City’s homelessness crisis continues to escalate at an unprecedented rate, Win continues to increase in size, staff, and scope. With 14 shelters, and hundreds of supportive housing units, Win will serves more than 10,000 homeless families annually – always with a trauma informed focus on providing programs and services they need to confidently regain their independence and succeed on their own. For more than 39 years, Win’s mission has been to break the cycle of homelessness for families in New York City.Women In Need provides safe, clean shelter and critical services and programs to over 10% of the homeless families in New York City. As the City’s homelessness crisis continues to escalate at an unprecedented rate, Win continues to increase in size, staff, and scope. With 14 shelters, and hundreds of supportive housing units, Win will serves more than 10,000 homeless families annually – always with a trauma informed focus on providing programs and services they need to confidently regain their independence and succeed on their own. For more than 39 years, Win’s mission has been to break the cycle of homelessness for families in New York City.

This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for an Information Technology Coach to join our team in ourNew York office. This is an essential position that will require five days in-office.The IT Technology Coach provides a superior level of expertise around a multitude of applications and technology in use throughout the firm. This position provides expert-level, white-glove technical support and instruction to firm lawyers and staff and prioritizes understanding their needs and workflows to enhance efficiency and client service. Expert technical and customer service skills are paramount.At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.On a typical day you will: • Provide personalized, white-glove support and coaching to lawyers and staff on firm applications, mobile devices, and Information Technology (IT) security best practices, • Become intimately familiar with business processes and firm applications to provide instruction, support, and advice to departments, practice groups and teams to improve efficiency, • Partner with teammates and other coworkers to identify and resolve problems and make improvements, • Keep professional skills current by taking relevant training and continuing education courses. Apply and share these skills back on the job to the betterment of the department and firm, • Maintain high quality standards within the team by supporting good practices and habits. Identify and encourage areas for growth and improvement within the team, • Assess opportunities for application and process improvement and prepare documentation of rationale to share with team members, leadership, and other affected parties, • Be committed to "seeing around the corner" and sharing these insights with the law and technology community. Identify and adopt technology solutions as they apply to legal practice, • Manage and triage incoming Service Desk tickets. Provide regular written or verbal follow-ups with users, maintain clearly written and comprehensive ticket work notes, and resolve tickets in a timely manner, • Maintain knowledge of hardware and software supported and how various departments, practice groups, and teams utilize them to support business processes, • Quickly provide Level II and Level III technical advice/support, installation/configuration, troubleshooting assistance, and problem resolution for PCs (both laptops and desktops), printers, applications, smartphones, mobile devices, telephones, remote access, and document transfers through all Service Desk support channels, • Document all support interactions and their resolutions in the incident tracking database, • Manage multiple tasks from initiation to closure in an organized fashion. This includes the setting of expectations, communication of progress and issues, identification and escalation of risks, and prioritization of tasks, • Provide Service Desk call center backup for the Information Technology (IT) Support Analyst team, • Seek opportunities to help attorneys and staff leverage our existing technologies within their workflow of delivering legal services to clients. Document the successes for the benefit of others, • Maintain awareness and adherence of security measures, policies, methods, and procedures that safeguard the integrity of and access to enterprise systems, files, and firm data. Promote a culture that promotes information security as an integral part of IT architecture and business processes, • Assist with determining and documenting the support impacts of new technology and planned software upgrades as requested, • Coordinate timely repair of hardware with outside vendors, monitor inventory levels, verify bills/invoices, and generate and maintain hardware and software inventories for the office, • Provide support for all audio/visual needs within the local office. Partner with Lead AV Specialist and colleagues in all offices to ensure meetings are setup on time and executed without issues. (Not applicable in Seattle.), • Travel, provide after-hours support, and work non-business hours as necessary, • Assist with other special projects, tasks, and/or support as assigned, • Expert understanding of desktop, laptop, mobile device, printer, various Windows OS, and Microsoft 365/Office Suite support and coaching, • Superior troubleshooting, decision-making, follow-up, follow-through, and priority setting skills; demonstrated ability to practice good judgment, • Tenacious problem-solving skills with attention to detail and quality control, • Exceptional organizational, interpersonal, and customer service skills; ability to handle stressful situations in a calm, composed manner while maintaining focus on the objectives at hand, • Demonstrated ability to quickly learn new technologies, to understand the value-added, and pass that knowledge on to others, • Excellent communication skills, both verbal and written, with all levels of a professional services organization are required. Must be able to communicate easily with stakeholders about their requirements, expectations, and risks within the context of a given effort, • Excellent interpersonal skills required. Must be a team player, • 3+ years' experience in a law firm providing direct hardware and software support, • 3+ years' experience providing knowledge transfer and technical training preferred, • A+ Certification preferred, • GED/High School Diploma required; Bachelor's degree preferredDavis Wright Tremaine LLP is an AmLaw 100 law firm with 9 offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client's and each lawyer's work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them.DWT offers competitive compensation in addition to ample benefits including but not limited to:, • Choice of health and vision insurance plans, • 2 paid volunteer days for qualifying community service work, • Dental plan, • Fertility and adoption benefit, • Paid sabbatical after 13 years of service, • Tuition reimbursement, • Commuter benefits, • Retirement contributionThis job description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include all duties and responsibilities. New YorkThe annualized salary range for this position in New York City is $93,000 to $104,000 ($51.00 to $57.14 hourly). Actual pay will be adjusted based on experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available.Davis Wright Tremaine LLP fosters a culture where all talented individuals-including those who are traditionally underrepresented in the legal profession-can have, and can see, paths to success.Our commitment to diversity, equity, and inclusion sits on four pillars: Community, Growth, Education, and Engagement.Learn more about the firm's commitment to DEI here:___. Davis Wright Tremaine provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons. If you need to request accommodation during the application or recruiting process, please email ___. #LI-CH1

Key Responsibilities: - End User Support & Operations Provide support for internal and external users across desktop, mobile, and access-related issues Serve as escalation point for complex technical issues Deliver hands-on in-person and remote support for hardware, software, and basic network issue

Introduction Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way. Overview The M&A Implementation Manager is integral to the successful integration of new merger and acquisition partners onto the Gallagher suite of systems and processes. This role is a good match for a highly motivated professional who will lead, coordinate and execute a range of activities related to bringing on new agency acquisitions into Gallagher. The Implementation Manager will work closely with leadership, business teams, technical teams, vendor teams to deliver a smooth M&A “conversion” leveraging a repeatable process that has been continually improved over several years. As part of your learning & development, you will shadow and learn the methodology and role of an M&A Implementation Manager. We are looking for a professional with the right mix of interpersonal skills, project management, technical understanding, attention to detail, understanding of insurance brokerage operations and systems, agency management systems expertise, excellent desktop software skills and the ability to manage several projects in parallel. An ideal candidate will have experience using Applied Epic or other agency management systems, as well as an understanding of Gallagher workflows within the suite of systems. How you'll make an impact • Lead the integration of new merger and acquisition (M&A) partner branches onto the Gallagher Global Broker US (GGB-US) suite of systems, with ultimate accountability for smooth conversion to Gallagher systems, • Manage system conversion activities for M&A partners, including go-live support activities, • Manage multiple concurrent M&A conversion projects, ability to manage concurrent projects is imperative (multi-tasking hourly), • Provide direction and feedback to internal and external analysts and developers to convert M&A partner’s legacy system data to Gallagher systems, • Develop strong working knowledge of GGB-US systems including Epic, CSR24, DMS, CSP, PAT-E, Indio and other related systems, • Ability to foresee conversion obstacles/discrepancies and communicate with internal Gallagher teams to plan for solutions, • Collaborate with new M&A partner’s employees, CSO regional management, CSO leadership, project managers, finance and accounting staff, and IT to develop integrated project plans for all phases of M&A conversions, • Collaborate closely with M&A project manager and other Implementation Managers to achieve consistent project results, • Develop effective working relationships with M&A partner’s employees and Gallagher stakeholder involved with each initiative across many functional areas, • Tailor system conversion mechanics based on the M&A partner’s current workflows and practices (aka creating scripts for conversion), • Reinforce Gallagher’s standard agency system operating procedures through the conversion process, • Report performance and escalate issues to ensure projects are progressing per project plans, • Contribute to M&A process improvement activities #APIntegration About You • Insurance brokerage experience for commercial and personal lines, • Bachelor's degree preferable (equivalent experience will be considered), • 5+ years related experience, • Travel required approximately 35%, varies depending on location and number of active M&As (typically visiting an M&A twice with possible concurrent days at one time), • Weekend work is required for conversions and environment moves (typically once a month, alternative days can be taken off to make up for the weekend work), • Willing to be flexible with work hours outside of 9-5 hours, as acquisitions are within different time zones, • Position is Remote, • Project management experience required, • Strong organization, ability to multi-task, • Quick study and ability to retain many moving pieces, • Exceptional interpersonal, presentation and analytical skills, • Highly motivated self-starter/independent worker with a proven ability to manage projects, complete tasks within deadlines and prioritize parallel work efforts, • Excellent written and verbal communication skills, • Strong understanding of professional and industry standards and practices, • Outstanding customer service focus, • Agency management system experience, preferably in Applied Epic Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Medical/dental/vision plans, which start from day one!, • Life and accident insurance, • 401(K) and Roth options, • Tax-advantaged accounts (HSA, FSA), • Educational expense reimbursement, • Digital mental health services (Talkspace), • Flexible work hours (availability varies by office and job function), • Training programs, • Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing, • Charitable matching gift program We value inclusion and diversity ___ to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

The EUC Onsite Delivery Manager is responsible for managing and overseeing all EUC services delivered from onsite, nearshore, and offshore teams. EUC Delivery Manager || Fulltime || New York , NY. This role ensures high-quality service delivery across Service Desk, Desktop Support (onsite and remote

Key Responsibilities: - End User Support & Operations Provide support for internal and external users across desktop, mobile, and access-related issues Serve as escalation point for complex technical issues Deliver hands-on in-person and remote support for hardware, software, and basic network issue

Job Description This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service Shift start time and end time 8-5 M-F + afterhours stand-by Will the individual be required to work on site/is this remote at customer sites Driving or Non-Driving Non-Driving Must have (MAC Skills and experience, MAC OS, Windows 10/11 with Ventura, Monterey, and Sonoma) Questions and Answers must be on Top of Resume! How many years of Field and/or Desk Side support experience do you have Do you have your A+ certification What is your back up plan if you have vehicle problems Have you ever worked for as a contractor or FTE, if so who were you under and when Do you have experience with MAC in a professional experience, please explain details Are you at least 18 years of age Day to Day Work: As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair including reloading and re-imaging of PCs/laptops. Occasional assistance with the server and/or network teams may be required, under direct instruction from those teams. Responsibilities Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, and peripherals Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement. Technical Skills Must Have Desktop/Laptop Repair, Laptop/ Desktop server experience Mac (Monterey, Ventura, Sonoma) And Windows Os Experience In A Professional Setting Nice To Have Customer Facing Service, Windows 10/11 skills, MAC skills

Job Description Aspiris is seeking a highly capable and experienced IT Site Lead to serve as the primary onsite IT resource at one of our flagship customer locations in New York City. This is a customer-facing role requiring a strong technical foundation, excellent communication and organizational skills, and a proactive mindset. This position is ideal for an experienced MSP technician ready to step into a steady, embedded role where they will take ownership of day-to-day IT support, user engagement, and coordination with the broader Aspiris team. Key Responsibilities • Serve as the primary onsite point of contact for IT support and coordination at a high-visibility client site., • Provide tier 1–3 support for end users, including desktop/laptop issues, software, printers, conferencing systems, and networking connectivity., • Act as the liaison between the customer and Aspiris, escalating issues as needed and coordinating remote team involvement., • Manage and maintain workstation and device setups, including onboarding/offboarding users, imaging devices, and asset tracking., • Support and coordinate small onsite projects such as office moves, conference room tech updates, and minor networking upgrades., • Ensure tickets are properly documented, tracked, and resolved within SLAs., • Collaborate with the remote NOC, escalation teams, and account managers to provide seamless customer service and technical execution., • Proactively identify and communicate recurring issues, user training opportunities, and process improvements., • Maintain awareness of customer-specific tools, standards, and procedures and ensure compliance with them. Required Skills and Qualifications • 3+ years experience in a Managed Service Provider (MSP) or multi-tenant IT environment., • Comfortable providing a wide range of desktop, end-user, and basic infrastructure support., • Strong troubleshooting and communication skills with the ability to manage customer relationships professionally and confidently., • Hands-on experience with Windows, Office 365, printers, VoIP systems, and basic networking (Wi-Fi, switches, patching)., • Proven ability to prioritize tickets, stay organized, and manage client expectations in a fast-paced environment., • Comfortable working autonomously onsite while remaining connected to a remote team., • Strong attention to detail and follow-through on documenting work, closing tickets, and ensuring accountability., • NYC-based or ability to commute daily to Manhattan office locations. Nice to Have • Familiarity with RMM and PSA tools (e.g., ConnectWise, Datto, NinjaOne, or similar)., • Experience managing onboarding/offboarding processes at scale., • Understanding of basic cabling, conference room AV setups, or equipment moves., • Ability to create clear documentation for systems and procedures., • Availability for occasional after-hours support or special project work. Why Aspiris • Competitive salary and comprehensive benefits., • Growth path within a growing, people-first MSP., • 100% reimbursement for training and certifications., • High-impact, client-facing role with autonomy and visibility.Company DescriptionAspiris isn't your typical MSP. We built the company to fix what's broken about the industry — bloated complexity, transactional relationships, and vendors who disappear after the sale. We cover the full stack: service, consulting, implementation, design, and strategy. But what actually sets us apart is simpler than that. We treat our clients like partners and our people like they matter — because they do. Technology moves fast. The relationships that make it work don't have to be complicated. That's the business we're in.Aspiris isn't your typical MSP. We built the company to fix what's broken about the industry — bloated complexity, transactional relationships, and vendors who disappear after the sale.\n\nWe cover the full stack: service, consulting, implementation, design, and strategy. But what actually sets us apart is simpler than that. We treat our clients like partners and our people like they matter — because they do.\n\nTechnology moves fast. The relationships that make it work don't have to be complicated. That's the business we're in.

Job Description About the Role We are seeking a smart, resourceful, and service-oriented Onsite Systems Engineer to provide white-glove technical support for a fast growing HVAC Private Equity client in the Bronx, NY. As the primary onsite resource, you’ll deliver hands-on desktop, network, and infrastructure support while collaborating with Network Doctor’s remote teams to ensure seamless service delivery. This role demands professionalism, agility, and confidence across a wide range of technologies. You don’t need to know everything—but you should know how to find solutions, ask the right questions, and leverage your team effectively. You’ll be employed by Network Doctor, a leading Managed Services Provider (MSP) supporting hundreds of organizations nationwide, giving you access to a full team of experts so you’re never tackling complex challenges alone. The role Hybrid (4 onsite days, 1 remote day) Monday - Friday from 9am-6pm (with an hour lunch). About Network Doctor Network Doctor is a premium IT Managed Services Provider delivering technology support and strategic guidance to clients across industries such as finance, healthcare, real estate, and professional services. We pride ourselves on a culture that values teamwork, professionalism, curiosity, and growth. Our mission is to make IT an enabler — helping businesses work smarter, faster, and happier. Key Responsibilities • Serve as the onsite technical resource for our Private Equity client in the Bronx, NY., • Provide white-glove desktop, network, and infrastructure support for executives and staff., • Troubleshoot and administer Google Workspace, Microsoft 365, network infrastructure, and user workstations, • Collaborate with Network Doctor’s remote teams for escalations, projects, and infrastructure initiatives., • Assist with IT projects such as migrations, network design, and disaster recovery implementations., • Maintain accurate ticketing, documentation, and asset inventory in ConnectWise., • Ensure consistent compliance with IT best practices, standards, and security requirements. Required: • 2+ years of IT support or systems administration experience within a professional environment., • Experience supporting C-Suite and executive clients in fast-paced environments., • Strong in Google Workspace and Microsoft 365 cloud environments, • Excellent verbal and written communication, professionalism, and customer service orientation., • Strong organizational skills, documenting, and the ability to manage multiple tasks effectively., • Experience supporting remote access tools, backups, and cloud infrastructure. Preferred: • MSP (Managed Services Provider) background., • Experience with the ConnectWise suite for ticketing and remote management., • Prior experience supporting high profile clients., • Physical ability to lift and move equipment such as servers or computers.

Job Description BBR Partners is a premiere, boutique wealth management firm providing customized investment strategies and bespoke advice to high-net-worth individuals and families. The firm was founded in early 2000 and for over 25 years, we have nurtured our culture with talented people from diverse backgrounds who care about each other, our clients, and our collective communities. In our quest for continuous improvement, we strive to develop not only world class talent but world class humans! BBR Partners is seeking a Systems Engineer to play an integral role as a member of the IT department. This person will help manage and support BBR's IT infrastructure including servers, storage, virtualization, operating systems, and enterprise services. We are looking for a highly motivated self-starter with a strong work ethic who enjoys contributing to a small-firm environment. This is a full-time position that requires 6-8 years of experience in systems engineering, infrastructure, or IT operations roles, and the ability to work on premises from our New York City headquarters three days per week. Responsibilities: Infrastructure & Platform Management • Administer and optimize Windows Servers, workstations, Active Directory/Entra ID, Group Policy, DNS/DHCP, and certificate services., • Administer our virtual infrastructure (VMWare/Nutanix), network infrastructure such as firewalls (Fortinet) and switches (Cisco), and backup/restore systems (Rubrik), • Manage Linux systems including patching, hardening, performance tuning, and automation., • Operate and secure Azure environments, including Entra ID, conditional access, MFA, and privileged access tools., • Configure and maintain cloud networking components (VPC/VNet, VPN, private endpoints, firewalls)., • Monitor system performance, capacity, and availability across on‑prem and cloud environments using tools such as Logic monitor/Datadog., • Develop automation for IT processes using PowerShell or Python to streamline operations and improve consistency., • Implement system hardening (CIS benchmarks), patching, encryption, and logging/monitoring standards., • Operate vulnerability management tools; remediate findings within SLA., • Support application and database servers (SQL Server/PostgreSQL), scheduled jobs, and secure data flows., • Work with 3rd party vendors and service providers to implement or maintain managed solutions, • Provide escalation support for infrastructure issues., • Create documentation of BBR IT infrastructure using knowledge-base and how-to articles (Confluence), • Work cross‑functionally with Development team to ensure reliability and performance., • Experience managing a Windows environment (Windows 11, Windows Server 2019/22, Active Directory, Group Policy, DNS) and Linux environments, • Experience managing major cloud service providers (MS Azure preferred), • Experience managing Microsoft Office 365 environment (Exchange Online, SharePoint, Teams, Power Platform/CRM), • Experience managing hypervisor solutions (VMware ESXi preferred), • Understanding of computer networking (ex. Routing, switching, VPN, DNS, TLS, etc.), • Experience managing Firewalls (Fortinet preferred) and Switches (Cisco preferred), • Knowledge of Citrix, MS Teams, Zoom, MS Dynamics CRM, MS SQL Server, • Familiarity with vulnerability management, EDR (SentinelOne), patching programs, and system hardening, • PowerShell scripting experience/knowledge is strongly preferred, • Experience managing endpoint management solutions (MS Intune preferred), • Experience with incident response, troubleshooting, and operational support in regulated environments., • An undergraduate degree in Information Technology or a related field with a strong academic track record is preferred, • Must have strong communication skills (written and verbal) and critical thinking skills, • Must be successful working in a team-based environment, • Must be highly motivated, proactive, ethical, and professional, • Solid organizational skills including attention to detail and multi-tasking skills, • Competitive base salary and incentive compensation., • Company subsidized medical/Rx, dental and vision insurance for employee, partner, and dependents., • 401K plan, Life insurance, and short & long-term disability coverage., • One Medical membership (covered for employee and dependents), Employee assistance program (EAP), Gym reimbursement and other wellness offerings., • Pre-tax transit and parking programs, Health Savings Account (HSA) and flexible spending programs for medical and dependent care., • Personalized development and career growth opportunities., • Volunteerism opportunities and matching gift program., • Flexible time off, paid parental leave, and Sabbatical with company tenure., • Hybrid remote work environment, "Work from Anywhere" weeks, and casual dress. Base salary for this position will be determined during the interview process and will vary based on multiple reasons, including but not limited to prior experience, relevant expertise, current business needs, and market factors. The expected base salary for the role will generally be between $125,000 and $150,000 per year at the commencement of employment, but the final salary offered may be outside this range based on these reasons and individual circumstances. Additionally, base salary is only part of the total compensation package, which, depending on the position, may also include discretionary bonuses, alternative incentive packages and Company-sponsored benefit programs. This position is at-will, and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Job Description Wilson Elser is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms. Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our IT Support Operations Supervisor This position will offer a hybrid schedule. The Position This role is responsible for operational oversight of the firm's outsourced Service Desk provider and ensuring alignment with internal IT support teams, including onsite support and the developing Level 2 support function. The Help Desk Supervisor will ensure vendor performance, knowledge accuracy, and service readiness for new technology deployments, while supporting ITSM initiatives aligned to the firm's service delivery roadmap. Key Responsibilities: • Serve as the primary operational liaison between the firm and outsourced Service Desk vendor., • Monitor daily Service Desk queue health and escalate risks related to backlog, aging, or SLA compliance as needed., • Escalate recurring incident trends requiring technical review by internal Level 2 support teams., • Review QA results provided by vendor and identify coaching opportunities., • Participate in vendor governance meetings and provide feedback on performance trends., • Maintain escalation paths and decision routing between internal IT teams and the vendor., • Coordinate updates to vendor-accessed knowledgebase to reflect current standards, procedures, and environment changes., • Assist with onboarding of new services or processes into the vendor support model., • Subject matter expert on Jira Service Management., • Train others in use of JSM via lunch and learn and 1 on 1 support., • Understand and execute standard operating procedures for Service Desk., • Act as an escalation point for problems or issues, in a timely manner., • Coordinate Service Desk participation in IT projects and ensure vendor readiness for new or changing support requirements., • Coordinate user requirements with regional supervisors, management, and other IT teams., • Support white-glove service expectations for attorneys and executive staff through collaboration with regional and onsite support teams., • Coordinate with the Leads in the various regions to ensure smooth operation of the service desk. This includes understanding how the Service Desk interacts with other internal IT support teams., • Analyze ticket trends within Jira Service Management to identify training needs or documentation gaps., • Assist with implementation of organizational change or problem management initiatives as needed., • Assist with documentation of Help Desk standards, policies, and procedures., • Partner with the other leads for support and assist with Service Desk readiness for new production software or projects., • Perform special duties, tasks, or projects, as required., • Support Service Desk readiness for pilots, product launches, and technology upgrades in alignment with departmental roadmap., • Participate in DR and Tabletop Exercises., • Monitor and report on Service Desk KPIs and highlight operational risks or trends requiring leadership awareness, including: First Contact Resolution, SLA attainment, customer survey responses, ticket aging, and escalation rates. Qualifications • Bachelor's Degree in Computer Science, Information Technology, or other related field, or equivalent work experience., • Certifications in CompTIA A+, HDI Support Center Analyst, or similar certifications preferred but not required., • ITIL 4 Foundation preferred, • Thorough understanding of PC hardware and software, • Windows 10 and Windows 11, • Understanding call center phone systems, • Microsoft Office O365 suite, • Zoom and Teams, • Desktop client and web-based applications, • Cloud services (Azure), • Active Directory, • Wireless peripherals, • Remote access and common tools, • Virtual environments, • Laptop and desktop PCs, • LAN/WAN understanding, • Prior law firm experience a big plus, • JIRA Service Management expertise, • Strong analytical and problem-solving skills, • Excellent verbal and written communication skills, • Self-starter with the ability to manage own time effectively and work autonomously, • Call center or Service Desk oversight a plus, • Ability to travel, when required A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances. This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Salary Range: $100,000—$130,000 USD Why Should You Apply? • Benefits: Outstanding benefits package, including 401k match and generous PTO plan, • Career Growth: Ample opportunities for professional development and advancement

Job DescriptionEnterprise ArchitectEmployment Type: Full-Time, Senior-LevelDepartment: Information Technology CGS is seeking an experienced senior-level Information Technology Enterprise Architect to support the I.T. business mission of a large-scale government enterprise’s IT infrastructure. The ideal applicant should demonstrate knowledge and experience in organization processes and procedures specific to PMI, ITIL, CISSP, SDLC, Agile, ISSO, Six Sigma, and CMMI. The applicant will also be tasked with collecting information for strategic business mission planning and IT investment. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- The IT Enterprise Architect position requires the candidate to possess knowledge, experience, and abilities to broadly understand an organization’s various technologies and teaming with an organization’s leaders to collect information for strategic business mission planning and IT investment.- The IT Enterprise Architecture candidate will demonstrate s exceptional interpersonal and professional maturity and senior-level IT competency. Exceptional oral and written communication abilities and experience and knowledge and experience in organization processes and procedures specific to PMI, ITIL, CISSP, SDLC, Agile, ISSO, Six Sigma, and CMMI are superlative. - Experienced with various EA frameworks, including Zachman, and TOGAF, the EOUSA Enterprise Architect will provide a view for system owners, planners, designers, developers, and subcontractors to provide a holistic view of the enterprise from different perspectives with the understanding of budget constraints.- Additional demonstrated knowledge and experience in the following areas:- Demonstrated engineering abilities in Windows Desktop applications, remote access, MS Windows 7, SQL Server, VMware, EMC, SAN storage, Cloud as a service, Broadworks, Polycomm, BlackBerry, Apple iOS, information security, wireless technologies, system networking, etc.- Understanding and utilization of ITIL, project management (PMI), Agile, Configuration and Change controls.- Capability in providing technical engineering practices recommendations, advice, and enhancements from integration engagements of prior successful systems integrations.- Exceptional writing/verbal/interpersonal negotiation and communication skills with the ability to work confidently and independently with minor guidance. Ideally, you will also have:- VMware server and VDI understanding/experience.- Knowledge of PKI.- MS Windows 2003 Terminal Server.- MS Windows 2008R2 Server.- Cisco UCS.- Broadworks.- Polycomm.- BlackBerry, iOS, Android OS.- Project Management Professional (PMP).- ITIL.- CISSP. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: For more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Bilingual English/Mandarin Required Start Date: Rolling start dates from January, 2026 Schedule: This is a FFS 1099 position. Choose Your Set Schedule: • Weekday Shifts: Work anytime from 9:00am to Midnight Eastern Time About Us: At Mantra Health, we're dedicated to revolutionizing student mental health care. Partnering with a variety of universities and colleges across the country—including Columbia University, Texas Tech, and the Minnesota State school system—our mission is to provide universal access to high-quality mental health services for students. Since our founding in 2018, we've built a comprehensive treatment service for young adults with various mental health conditions. We've raised over $34 million to work with students at universities and colleges across the country. We're particularly proud that nearly two-thirds of students with access to Mantra report that Mantra's program helped them stay in school. From comprehensive tele-therapy to wellness coaching to tele-psychiatry, our diverse team is dedicated to ensuring that students not only survive but thrive. Join us in paving the way for a brighter, healthier future for students everywhere. What Our Clinicians Say About Working At Mantra Health: • "Very supportive and informative administration team!"⁠, • "They have a great EHR and the upper management seems very supportive"⁠ We are seeking independently licensed mandarin speaking 1099 therapists licensed in New York to provide virtual therapy to college students. This is a fully remote position within the US. We are eager to welcome candidates from diverse backgrounds who share our commitment to making mental health care accessible and affordable for students across the United States. Work Weeks And Hours: • At least 8 hrs per week of availability (on average) during the academic year, • $95 per intake session completed (60-minute), • $80 per follow up session completed (45-minute), • $30 for all no-show appointments, • Deliver high-quality, meaningful virtual therapy using evidence-based interventions such as Motivational Interviewing (MI), Cognitive Behavioral Therapy (CBT), Action and Commitment Therapy (ACT), Dialectical Behavior Therapy (DBT), etc., • Utilize our advanced collaboration portal to connect with students, providing them with the support they need., • Work closely with campus treatment providers, supervisors, and peers to ensure cohesive care., • Maintain timely and precise records of all clinical interactions to ensure continuity of care., • Partner with our administrative support team to enhance overall student care, from initial outreach to resource provision., • Collaborate with leadership during critical patient scenarios to ensure the best outcomes., • Hold active independent clinical licensure (LCSW, LMFT, LPC, LMHC) in New York. Multi-state licensure is an added advantage as we operate in all 50 states. Must be willing to obtain additional state licenses; administrative and financial support for licensure is provided., • Ability to conduct thorough biopsychosocial intakes with clear diagnostic assessments., • Skillfully combine conceptual insights with appropriate treatment plans., • Adept at treating a diverse cohort of students with respect and understanding., • Identify and manage escalating risk scenarios effectively., • Flexible Schedule: Set your own hours, and enjoy the benefits of 100% remote work., • Growth Opportunities: Take advantage of our cross-licensing sponsorship to expand your professional credentials., • Protected Practice: Benefit from company-sponsored malpractice insurance to ensure your practice is safeguarded., • Collaborative Environment: Opt-in for clinical consultations and relish the support of our embedded administrative team. Mantra health is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. Be part of the team pioneering a new business line that will truly differentiate StubHub and shape the future of live event ticketing. Our Open Distribution's team mission is to enable zero-effort distribution for Content Rights Holders (Teams, venues, artists, etc.) by offering products and services for every stage of event management. Our goal is to go beyond pre-existing distribution tools: providing clear guidance, recommended pricing strategies, proactive insights, and seamless fulfillment—all while leaving full control in the hands of the Contents Rights Holder. By leveraging StubHub's robust tooling Content Rights Holders can take control of their event sales with the Secondary markets, unlocking more sales opportunities, while allowing buyers to discover a broader range of live events. Together, we're making StubHub the ultimate destination for fans and the partner of choice for Rights Holders. As a Senior Product Designer, you will be a key contributor, redefining experiences for Rights Holders, streamlining complex workflows into intuitive experiences, and designing tools that scale across event types. You'll collaborate closely with product and engineering to drive priorities, deliver best-in-class execution, and foster a culture of design excellence. Location: Hybrid (3 days in office/2 days remote) – New York, NY What You'll Do: • Reimagine the design paradigm for rights holders, turning complex inventory workflows into simple, intuitive experiences, and building an ever-expansive product moat., • Create novel solutions that make ticket distribution effortless, universal, and intelligent, stretching what's possible for Content Rights Holders today and tomorrow., • Collaborate with cross-functional partners to define the team's strategic investment areas and priorities., • Contribute to vision-led work that drives the product forward, whilst also executing near-term iterations that move the product forward, • Uphold and advocate for design excellence, ensuring that usability, accessibility, and brand expression remain non-negotiable, • 5+ years of professional experience as a product designer, with a minimum of 2 years leading large-scope design projects, • Bachelor's degree in HCI, Interaction Design, or a related field, or equivalent practical experience, • Proven experience in bringing Consumer SaaS products to market, • Experience designing for products powered by agentic models, or intelligent assistants, • Portfolio that showcases your ability to create intuitive and effective experiences for highly complex workflows., • Experience designing across multiple platforms such as desktop and mobile (Android and iOS), • Ability to leverage quantitative and qualitative insights to inform design decisions, • Comfortable in a fast-paced, iterative product development process, • Exceptional skill in design and prototyping tools Mindset that excels at StubHub:, • A strong desire to learn and grow with the company, • A team-first mindset that prioritizes the success of the company, • Resilience and adaptability in response to changes and challenges, • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact., • Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.

Job DescriptionAbout Vevo:Vevo is the world's leading music video network, connecting an ever-growing global audience to high quality music video content for more than a decade. Founded by Universal Music Group and Sony Music Entertainment in 2009, Vevo offers fans worldwide a vast array of premium content to choose from, showcasing official music videos alongside a constantly developing lineup of live performances and innovative original programming. From top superstars to rising new talents, Vevo brings incomparable cross-promotional support to artists across the musical spectrum, at every stage of their careers. Vevo has consistently evolved over the past decade to lead within today's ever-changing media landscape, embracing partnerships with a number of leading distribution platforms to deliver extraordinary content within ad-supported environments. With 22 billion views across television, desktop and mobile devices each month, Vevo brings music videos to the world – when, where, and how fans want them. Vevo is available on YouTube, Samsung, Samsung TV Plus, Roku, The Roku Channel, Pluto TV, Amazon Prime Video, VIZIO WatchFree+, Foxtel, Hulu + Live TV, Sling Freestream, and Rakuten TV. About Role:Vevo is seeking a highly self-motivated and solution-oriented Director of Agency Partnerships to support the day-to-day development and maintenance of Vevo’s agency upfront partnerships. This individual will work cross-functionally with all of Ad Sales, Revenue Operations, Ad Solutions, Analytics, Research and Finance, in building internal and external processes and workflows to ensure partnership agreements are operationally effective and drive investment and profitability for Vevo.The Ideal Candidate Must Have: • Existing senior relationships with agency leadership, from MDII’s to CIO’s and above., • Maintain, develop and grow relationships as a trusted advisor to our senior most agency partners, which ultimately uncovers and creates a pipeline of strategic opportunities that influence and drive revenue, • Strong understanding of the Video Upfront marketplace with the ability to structure and grow agency level or acct level strategic partnerships, • Excellent presentation skills; strong speaking and writing abilities as they will be required to speak on behalf of our multitude of Vevo’s offerings including Local, Multi-Cultural, Programmatic and OTT marketplaces, • Ability to think strategically to identify opportunities for growth, profitability and efficiency for Ad Sales based on video marketplace trends, seasonal initiatives, and product offerings, • Gather and organize information internally/externally, thoughtfully position Vevo offerings in the marketplace, and strategically negotiate upfront agreements at the holdco level, ensuring seamless communication across all levels, • Work alongside VP’s, Directors and Account Executives across the country on holding company or account specific strategies to drive growth, support business priorities which ultimately exceed upfront goals, • Provide consistent internal and external communication surrounding revenue pacing and forecasting, operational performance, strategic recommendations, and optimizations., • Most of all, a trailblazer who can motivate and inspire a virtually dispersed team and ultimately be the catalyst in breaking down barriers and solving problems to make things workRequirements:, • 7+ of years in media sales or agency experience; minimum 3 years of agency partnership experience, • Extensive Video and/or TV marketplace experience, • Proven experience building a sales function within small/medium company environments; must be a self-starter., • Senior contacts at video, digital agencies and client direct marketersInterested? You might like to know:, • We're a fun, energetic, and tight-knit team., • We enjoy music and technology., • We have excellent compensation and benefits packages., • We offer a 401K match., • We have in-office and external happy hours., • We have premier access to music content and new releases of original media content.

Job DescriptionSalary: $80,000 $90,000 Field Engineer Level 2 FLSA Classification: Exempt Computer Professional Reports To: Pod Lead Position Summary The Level 2 Field Engineer is a client-facing technical professional responsible for advanced troubleshooting, systems administration, and onsite technology solution delivery within Chelsea Techs Managed Services (MSP) pod structure. This role serves as an escalation point for complex technical issues and acts as the primary onsite technical presence for assigned clients. The position requires independent judgment, strong analytical capability, and the ability to manage multiple client environments. The Engineer is expected to exercise discretion in diagnosing, resolving, and preventing technical issues while maintaining high standards of client service and documentation. Essential Duties and Responsibilities • Serve as escalation point for complex Level 2 technical issues across multiple client environments., • Diagnose and resolve advanced hardware, software, networking, and endpoint issues., • Configure and support Microsoft 365, Azure, Azure Virtual Desktop, and endpoint management systems., • Perform systems troubleshooting including DNS, DHCP, LAN/WAN, wireless, and remote access environments., • Deploy, configure, and manage laptops, desktops, and peripheral devices., • Maintain accurate technical documentation, SOPs, and ticketing records in accordance with SLA standards., • Collaborate within pod structure to ensure client satisfaction and service continuity., • Windows 10/11 and macOS administration, • Microsoft 365 (E3/E5), Office 365, Azure, Azure Virtual Desktop, • Microsoft Intune and Mobile Device Management (MDM), • Jamf device management, • DNS, DHCP, and general networking troubleshooting (LAN/WAN/Wireless), • Remote Desktop Services, • Network printers, scanners, and workstation peripherals, • Video conferencing platforms (Teams, Zoom) and A/V systems, • ConnectWise, HaloITSM, and IT Glue (preferred), • Endpoint deployment and lifecycle management, • Asset inventory tracking and documentation, • 35+ years of progressive Service Desk or MSP experience, including escalation-level support., • Strong knowledge of Microsoft 365, Azure, networking, and endpoint management tools., • Demonstrated ability to exercise independent technical judgment. This role may require onsite client visits and the ability to lift equipment up to 25 pounds. Prolonged computer use and the ability to sit or stand for extended periods are required. Compensation The base salary range for this position is $80,000 $90,000 annually. Final compensation will be determined based on experience, skills, and internal equity. Employment Statement Chelsea Tech is an at-will employer. This job description is intended to describe the general nature and level of work being performed and is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Chelsea Tech is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.

Job Description About the Opportunity The Director of Finance at Liberty Science Center (LSC) will play a pivotal role in steering the financial strategy and operations of a $30+ million organization. This leadership position is responsible for overseeing all financial activities, including budgeting, forecasting, financial reporting, and risk management, to ensure the company’s financial health and sustainability. The Director of Finance will collaborate closely with executive leadership to develop long-term financial plans that support strategic business objectives and drive growth. This role demands a proactive approach to identifying financial opportunities and challenges, implementing best practices, and ensuring compliance with regulatory requirements. Ultimately, the Director of Finance will provide critical insights and guidance that enable informed decision-making and foster a culture of financial discipline across the organization. The Director of Finance will report to the EVP & CFO. IMPORTANT NOTE: To be considered for this role, you must submit a cover letter that is tailored to this specific role and organization. Keep in mind that you'll want to stand out! Responsibilities The responsibilities of the Director of Finance will vary day-to-day and include a wide variety of projects based on the demands of the business; while the list below is not exhuastice, it does represent the essential functions of the role. • Lead the development and execution of comprehensive financial strategies aligned with the company’s goals, • Manage the preparation and analysis of monthly, quarterly, and annual financial statements and reports, • Oversee budgeting processes, including forecasting, variance analysis, and cost control measures, • Ensure compliance with all financial regulations, standards, and internal policies, • Collaborate with senior leaders to evaluate growth opportunities, capital expenditures, and financial risks, • Direct and mentor the finance team to enhance performance, professional development, and operational efficiency, • Coordinate audits and liaise with external auditors to ensure accuracy and transparency in financial reporting, • Implement and maintain robust financial systems and controls to safeguard company assets, • Provide financial insights and recommendations to support strategic planning and business development initiatives, • 6+ years of progressive experience in finance roles, with at least 3 years in a leadership capacity., • Demonstrated experience in budgeting, forecasting, and financial analysis, • Bachelor’s degree in Finance, Accounting, or Business Administration; Master’s degree is a huge plus, • Certified Public Accountant (CPA), Chartered Financial Analyst (CFA), or equivalent certification a plus, • Proven track record of leading finance teams through periods of growth or transformation, • Proficiency in financial software and advanced Excel skills, • Familiarity with ERP accounting,finance systems such as Sage Intacct, SAP, Oracle, or similar platforms This is a regular full-time, exempt position. A flexible work schedule or additional work hours may be necessary, to meet the requirements of this job position, which could encompass early morning, evening, or weekend work based on business needs. The Director would work primarily onsite at Liberty Science Center in Jersey City, NJ, but after the training period (~90 days) is over would be able to work remote 1-2 days per week. Physical & Environmental Demands The work environment characteristics described here are representative of those that a Director of Finance would encounter while performing the essential functions of the job in a common office environment. While performing the duties of this job, the employee will be in a standard open office environment with moderate noise level and will be subject to sitting/standing at a laptop/desktop for long periods of time while visually assessing information. This role is frequently required to receive oral and written instructions in English and to clearly communicate in English in person, over the telephone, and via texting and email and while delivering business presentations to a group. LSC may make reasonable accommodations to enable qualified individuals with a disability to perform the essential functions of the job to the extent that LSC may do so without undue hardship. Compensation & Benefits Compensation for this position is commensurate with abilities, education, certifications, and experience but is expected to be in the range of $115,000-$135,000. This position is also benefits and bonus eligible. In addition to compensation for salary, the Director will receive compensation in the form of generous benefits, including, but not limited to: * Medical, dental, life, vision, and pet insurance * 403(b) defined contribution retirement plan with an outstanding employer match * Considerable paid time off, including annual leave, sick leave, and federal holidays * Long-term disability coverage * Flexible spending accounts (pre-tax income for eligible health and/or dependent care expenses) * Commuter benefits (pre-tax income for parking or mass transit expenses) * Free parking * 25% discount in the on-site store * 15% discount in on-site cafeteria * LSC family membership Liberty Science Center is an equal opportunity employer committed to fostering an inclusive and innovative environment with the best qualified employees.

Job DescriptionThe role: Being a web designer at B12 is being a main contributor to the success of the company! At B12, our web designers use our design suite to put together initial websites for our customers after drafts have already been made by our AI. You'll work closely with our customer success team and our other design experts to focus on what you love most--design! If you enjoy freelancing, designing websites, and working in an open and creative environment, then the web designer role with B12 is the right fit for you! As a web designer you will: • Read and interpret customer briefs. Our current customers are small and medium-sized businesses ranging from cafés to real estate investment firms., • Given a new customer's content and preferences, as well as a website that has been automatically generated for the customer, use our Design Suite (a largely WYSIWYG website editor with support for custom HTML5/CSS overrides) to put an initial website together for the customer in ~4 hours., • Complete enhancement requests for existing customer websites, ranging from small changes to more complex customizations or design improvements. In addition to doing customer delivery work, you will be helping us co-design our Design Suite, as well as a workflow management tool called Orchestra. We have open sourced Orchestra, and are building it to empower creative and analytical experts in their work. You'll be a good fit if: • You are remote or a local NYC web designer., • You have excellent written English skills., • You have 3-5 years of web design experience and are excited to do customer-focused website delivery., • You have 1-2 years of HTML/CSS experience., • You are available minimum 10 hours a week, maximum 20 hours a week., • You are comfortable turning unstructured customer content and requests into into pixel-perfect web designs that work on all devices., • You are excited to receive feedback from a customer success manager or an art director, and are equally excited to push back on design decisions you disagree with., • You have desktop and mobile web design experience., • You are happy to work on a customer deliverable for a few hours at a time, and then move on to a different customer's deliverable., • You are excited to learn our Design Suite., • You care about and want to contribute to our mission of helping people do meaningful work.Don't fear:, • We're flexible on the number of years of previous experience for this role. We highly favor talent and interest., • Some candidates may see this list and feel discouraged because they don't match all the items. Please apply anyway: there's a good chance you're more wonderful than you think you are., • B12 is a safe place for human beings. We particularly encourage you to apply if you identify as a woman, are a person of color or other underrepresented minority, or are a member of the LGBTQIA community.Benefits:, • Get paid for your expertise, we value the skills you bring as a designer., • Grow within our community - join other designers in our network (we actively use Slack) and get feedback to help you grow., • Shape the future of work - we highly value your input and working together we hope to design tools to change the way we work. About B12 The workplace is undergoing rapid transformation, and B12 is on a mission to help people accomplish more at work. Orchestra, the engine behind B12's Human-assisted A.I. model, is currently used to help teams of expert designers build and manage beautiful and professional websites. Leveraging A.I. to streamline complex workflows, B12 delivers superior outcomes for both creative experts and customers who receive a high-touch experience and a self-optimizing website in days, not weeks. Using intelligent software to automate repetitive tasks, B12 allows people to leverage their expertise where it matters most, paving the way to greater craftsmanship, superhuman productivity, and a brighter future of work. Backed by one of the best human-machine teams in the world, B12 recently closed its $12.4M Series A round led by General Catalyst Partners, Breyer Capital, Founder Collective, SV Angel, and more.

Job DescriptionTitle: Senior Tech Lead Support Location: New York Garan Incorporated is a Berkshire Hathaway subsidiary that manufactures and sells children’s apparel, with global offices across the United States, Asia, and Central America. Garan is seeking a Senior Tech Lead Support professional based primarily in New York who will collaborate with Tech Services Support teams globally. The role provides hands‑on end‑user support for desktop and laptop systems in a mixed Windows and Mac environment, supports users across Garan locations, promotes best practices for endpoint support, and enables the effective use of modern productivity and AI tools through automation and continuous improvement. The Senior Tech Lead Support is employee‑experience focused and serves as a subject matter expert, communicating effectively with users at all levels of the organization, including senior leadership. Success in this role requires initiative, collaboration with the Help Desk Manager, and strong partnership across the broader technology organization. This position is ideal for a professional with leadership potential, curiosity, and a collaborative mindset, who is committed to delivering high‑quality user support and technical expertise within their areas of responsibility. Duties and Responsibilities • Provide hands‑on end‑user support for Windows and Mac desktops, laptops, and peripherals via phone, email, remote‑assistance tools, and onsite support., • Administer and support macOS hardware and operating systems, including Apple product integration within a mixed Windows/Mac environment., • Install, image, configure, upgrade, repair, and maintain endpoint hardware, operating systems, applications, and security tools., • Deploy and manage software updates, patches, and upgrades across Mac and Windows endpoints., • Support and troubleshoot Microsoft 365 applications and approved productivity tools; deliver end‑user training and documentation as needed., • Support and troubleshoot AI‑powered tools and platforms; leverage AI and automation to improve troubleshooting, documentation, and support efficiency., • Use ServiceNow to manage incidents, requests, problems, and changes; document resolutions and ensure tickets meet SLA requirements., • Track, analyze, and report ticket trends and recurring issues using ServiceNow reporting., • Maintain accurate asset, lifecycle, inventory, and configuration records, including CMDB updates and spare‑parts inventory., • Recommend and help implement system and technology improvements to enhance reliability, security, and user experience., • Provide remote support to users at other Garan locations and participate in help desk rotation, including after‑hours or weekend support as required., • 5 days in-office with occasional after hours and weekend support shifts, • Limited travel to other Garan offices (as needed) Preferred Qualifications • Experience supporting Microsoft Exchange and enterprise business applications., • Experience using Microsoft Copilot or similar tools to improve end‑user productivity and workflows., • Experience with mobile and endpoint management solutions (MDM/UEM)., • Comfortable supporting and communicating with senior leadership and C‑level executives., • Experience supporting Microsoft Teams and Zoom meetings, including conference room hardware (e.g., Neat Bar)., • Experience onboarding new users. Knowledge, Skills, and Abilities • Strong knowledge of macOS administration, imaging, and directory services., • Experience supporting Windows 10/11 and Microsoft 365 applications., • Strong understanding of AI technologies and their application in end‑user support., • Experience with Mac MDM tools; Kandji and Jamf, • Basic TCP/IP troubleshooting skills., • Working knowledge of Adobe Creative Cloud., • Experience supporting high‑end color printers., • Working knowledge of remote connectivity tools (e.g., RDP, VPN)., • Strong understanding of hardware and software asset management practices., • Advanced knowledge of PC and Mac operating systems and hardware., • Strong working knowledge of ServiceNow ITSM, including ticket lifecycle and workflows., • Familiarity with ServiceNow CMDB and IT asset management practices., • Strong communication skills and the ability to work effectively with employees at all levels., • Ability to work independently with minimal supervision and adapt to new responsibilities. Credentials and Experience • Bachelor’s degree in a computer‑related field.

Job DescriptionAbout Vevo:Vevo is the world's leading music video network, connecting an ever-growing global audience to high quality music video content for more than a decade. Founded by Universal Music Group and Sony Music Entertainment in 2009, Vevo offers fans worldwide a vast array of premium content to choose from, showcasing official music videos alongside a constantly developing lineup of live performances and innovative original programming. From top superstars to rising new talents, Vevo brings incomparable cross-promotional support to artists across the musical spectrum, at every stage of their careers. Vevo has consistently evolved over the past decade to lead within today's ever-changing media landscape, embracing partnerships with a number of leading distribution platforms to deliver extraordinary content within ad-supported environments. With more than 25B views across television, desktop and mobile devices each month, Vevo brings music videos to the world – when, where, and how fans want them. About the Role: We are seeking a Campaign Manager to join our team of talented Ad Ops professionals. Reporting to our Manager of Ad Operations, as the Campaign Manager, you will play a vital role in the success of the Ad Operations group, collaborating both internally and externally. This role will be responsible for the management of digital advertising programs and implementations, ultimately ensuring 100% delivery and invoicing of all campaigns assigned. As the Campaign Manager, you will have the opportunity to partner with almost every department at Vevo, from Revenue Operations, Sales, Marketing, & Research teams as well as external ad vendors. This opportunity will allow you to apply your advertising expertise to identify and implement new solutions within Vevo’s ad serving technology.As a member of our team, you will: • Work with clients to ensure delivery of all creative assets to spec, • Manage post sale client communication, • Work with an outsourced vendor for support as needed, • Manage trafficking, pacing and optimization daily, • Troubleshoot and resolve advertising issues, • Understand and monitor advertiser KPI’s ensuring best performance, • Provide screenshot decks, • Provide weekly reporting and post campaign wrap up data, • Manage month-end billing and reconciliation in coordination with internal teams This describes you:, • You have a positive approach to challenges, • You enjoy being strategic and problem-solving, • You can leverage quantitative thinking to manage campaign success, • You have excellent attention to detail. Able to set high standards and hold yourself accountable, • You are comfortable working in a team environment supporting multiple books of business, • You have a passion for online advertising, media, and musicRequirements:, • 1 year+ experience in an AdOps campaign management/support role in the advertising/online media space (video ad experience a strong plus), • Must be currently located in New York area, • Experience with Google Ad Manager, FreeWheel or similar ad serving solution a strong plus, • Experience with Operative, a strong plus, • Must be able to multi-task multiple account projects, work well under pressure and excel in a fast-paced, high-energy environment, • Excellent verbal, written and MS Office (Word, Excel, PowerPoint) skills, • Teamwork and interpersonal skills. Trustworthy and dependable, • Excellent attention to detail, • Able to set high standards and hold yourself accountableInterested? Great! You might like to know:, • We're a fun, energetic, and tight knit team, • We really enjoy music and technology, • We have excellent compensation and benefits packages, • We have premier access to music content and new releases of original media content