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Summary Description: The Service Control/Operations Methodology at Client generally consists of the following disciplines: Service Desk Access Management Asset and Configuration Management Incident/Problem/Change Management The Service Desk Analyst is specific to the Service Desk Function at Client through the IT Help Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the Information Technology Division in regards to all IT problems and requests. This position provides on-call rotation support 24x7x365 along with onsite departmental coverage during both core and non-core hours including nights, weekends and holidays as deemed necessary by Management. Essential Resource Responsibilities / Accountabilities: Logs all relevant incident/request details, allocating categorization and prioritization codes, documenting successful and unsuccessful decisions made and actions taken, through to final resolution. Provides first line investigation and diagnosis. Communicates with users; keeping users informed of incident progress, notifying them of upcoming changes or outages. Resolves incidents and/or requests in regards to desktop and laptop PC's, printers, scanners, operating systems, 100 + mainframe, web and LAN applications, network issues, remote connectivity, handheld palm and blackberry computing, VPN home support, wireless issues and security access problems. Installs and configures standard software, PC updates and needed PC drivers remotely. Keeps abreast of all software and hardware used and supported by the organization. Works closely with all IT areas (ex: Security, Network, Systems, Application Development) along with Subsidiary Business partners at Lifetime Care, Lifetime Health Medical Group and Med America. Keeps management and peers informed of "real time" issues and/or problems and completes tasks in a timely manner as per the IT service level agreements. Incumbent is heavily involved in potential and confirmed Virus attacks to corporate computers. Provides direction and oversees Intern/Contract/Temp help as needed. Prepares and maintains clearly written documentation (of processes) for use by Help Desk, other support departments, and end users. Leads smaller size projects as directed by Management. Minimum Resource Qualifications: Associate degree in Computer Science, Information Technology or relevant field (or two additional years related work experience in lieu of degree). Must have a thorough knowledge of all Microsoft Operating Systems. Must have experience in, Active Directory, Lotus Notes, Print Servers, Microsoft Office Professional, Dial-In Protocol, Citrix, VPN, Internet, Intranet, mobile computing, Security, and mainframe technologies. A+ Certification or Microsoft Certified IT Professional, Windows 7/8/10 Certified, Enterprise Desktop Support Technician. Excellent interpersonal skills with a focus on rapport building, listening and questioning skills. Strong written and oral communications skills both technical and non-technical. Highly self-motivated with the ability to present ideas in user-friendly language. Ability to effectively prioritize and execute tasks in a high-pressure environment. Proven analytical and problem solving abilities and a keen attention to detail. Ability to conduct independent research into a wide range of computing issues as required. Excellent customer service skills. Experience working in a team oriented collaborative environment. This job requires shift work to ensure appropriate operations of the Health Plan computing environment 24x7x365

Job Description *Applicants MUST submit a cover letter with resume to be considered. *This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy. *Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation. BASIC FUNCTION: Assist with the installation, configuration and maintenance of critical network infrastructure supporting ESD’s HQ, datacenter, and remote office locations. Assist in troubleshooting and resolving LAN and WAN related performance and equipment issues. Monitor and optimize network services and provide end user support for all network related devices and equipment. WORK PERFORMED: • Install, configure, maintain, and administrate network related infrastructure, services, equipment, and software necessary to support ESD’s critical business functions., • Rack, stack, power and provide management connectivity for network equipment., • Monitor and optimize the performance of enterprise SD-WAN and internet connectivity., • Install, configure, and manage Juniper network switch stacks and associated infrastructure., • Evaluate new and leading-edge network technologies for possible inclusion within the enterprise topology., • Liaise with third party vendors to manage new and upgraded services being implemented., • Utilize vendor portals to create, track and manage support and service tickets., • Assist with the management of ESD’s Active Directory Infrastructure., • Assist with the management of network file storage services in Azure NetApp Files (ANF)., • Assist with the management of Virtual Server workloads in Azure VMware Solution (AVS)., • Assist with the management of Horizon Virtual Desktop Infrastructure (VDI) in Azure., • Utilize network management best practices and monitoring tools to investigate and resolve network related performance issues., • Assist with integrating technologies from different vendors in a heterogeneous networking environment., • Support the installation, configuration and troubleshooting of IT infrastructure at ESD’s satellite offices., • Mentor junior networking staff and supervise network related projects as directed., • Travel to various remote office locations as necessary., • Assist in IT Disaster Recovery efforts, testing and documentation., • Perform other related duties as required by IT management. MINIMUM REQUIREMENTS: • Proven experience in Juniper network routing and switching or other routing and switching platform., • Proven experience in routing and switching command line experience., • Knowledge of SD-WAN infrastructure and management principles., • Familiarity with cloud computing architecture including virtual desktop, storage and backup/recovery., • Expertise with Enterprise wired and wireless network systems., • Familiarity with ISP management., • Experience with Network Monitoring Systems., • Expertise with Group Policy, DHCP and DNS management., • Ability to independently manage a project and coordinate with network and data center technicians., • Must be able to work under deadlines and in an environment where priorities shift., • Must be able to collaborate and coordinate across organizational disciplines (security, networking, procurement, Help Desk, etc.)., • Must be able to function as a team leader., • Strong verbal and written communication skills., • Ability to multi-task and deliver results within accepted timeframes., • Relevant Experience required: Experience in a Network Engineer role. Education Level Required: Education Level required: Bachelor’s degree in an IT related discipline with minimum of 3 years’ experience in related field; Or a 2-year degree with a minimum of 5 years’ experience; Or any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Knowledge & Skills Required Software / hardware: Juniper switches and routers, SD-WAN and ISP management experience, Microsoft Server operating systems (OS) 2016 - Current, Windows (OS) 10+, Cloud computing architecture, Active Directory management, EXSi, VOIP, SAN/NAS, Enterprise wireless solutions, Dell Server Hardware, Cat 6 cabling, UPS appliances, familiarity with VMware 7.0 + and VMware VDI solutions, Wyse thin clients, HP and Ricoh Printers. Ability to work with a diverse group of people at both a functional and technical level and communicate at a level appropriate to audience; Ability to work both independently and as part of a team; Strong written and verbal communication skills. Employee Relations: Role requires analytical and active listening skills; as well as the ability to multi-task and manage daily workload. Must work with end users at all levels of the organization.

Job DescriptionEnterprise ArchitectEmployment Type: Full-Time, Senior-LevelDepartment: Information Technology CGS is seeking an experienced senior-level Information Technology Enterprise Architect to support the I.T. business mission of a large-scale government enterprise’s IT infrastructure. The ideal applicant should demonstrate knowledge and experience in organization processes and procedures specific to PMI, ITIL, CISSP, SDLC, Agile, ISSO, Six Sigma, and CMMI. The applicant will also be tasked with collecting information for strategic business mission planning and IT investment. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- The IT Enterprise Architect position requires the candidate to possess knowledge, experience, and abilities to broadly understand an organization’s various technologies and teaming with an organization’s leaders to collect information for strategic business mission planning and IT investment.- The IT Enterprise Architecture candidate will demonstrate s exceptional interpersonal and professional maturity and senior-level IT competency. Exceptional oral and written communication abilities and experience and knowledge and experience in organization processes and procedures specific to PMI, ITIL, CISSP, SDLC, Agile, ISSO, Six Sigma, and CMMI are superlative. - Experienced with various EA frameworks, including Zachman, and TOGAF, the EOUSA Enterprise Architect will provide a view for system owners, planners, designers, developers, and subcontractors to provide a holistic view of the enterprise from different perspectives with the understanding of budget constraints.- Additional demonstrated knowledge and experience in the following areas:- Demonstrated engineering abilities in Windows Desktop applications, remote access, MS Windows 7, SQL Server, VMware, EMC, SAN storage, Cloud as a service, Broadworks, Polycomm, BlackBerry, Apple iOS, information security, wireless technologies, system networking, etc.- Understanding and utilization of ITIL, project management (PMI), Agile, Configuration and Change controls.- Capability in providing technical engineering practices recommendations, advice, and enhancements from integration engagements of prior successful systems integrations.- Exceptional writing/verbal/interpersonal negotiation and communication skills with the ability to work confidently and independently with minor guidance. Ideally, you will also have:- VMware server and VDI understanding/experience.- Knowledge of PKI.- MS Windows 2003 Terminal Server.- MS Windows 2008R2 Server.- Cisco UCS.- Broadworks.- Polycomm.- BlackBerry, iOS, Android OS.- Project Management Professional (PMP).- ITIL.- CISSP. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionDescription: Command Investigations, LLC is seeking an Insurance Field Investigator with a minimum of three years experience to become part of a dynamic team. This is a great opportunity for individuals with prior SIU experience who demonstrate integrity, independence, and a drive to succeed in a fast-paced investigative environment. Why You Will Love Working with Command Investigations, LLC? At Command Investigations, we are invested in YOU! We know, together, we can Lead with Excellence to provide top tier Service with Integrity that drives Results! Pay: $28.00 – $32.00 per hour Schedule: Part-time, on-call. Due to the nature of this role, there is no guarantee of hours or case assignments; however, we pride ourselves on distributing available cases fairly. Our employees have opportunities to grow within a nationally recognized organization in an exciting and evolving industry. How We Take Care of You (for Full Time positions): • Accrued Paid Time Off, • Medical, Dental, Vision, and Life Insurance, • 401(k) Plan, • Employee Referral Program At Command, we take care of our own. Our benefits plan helps keep you and your family healthy, happy, and secure. What You will Do: In this role, you will conduct claims investigations by gathering evidence, interviewing involved parties, documenting findings, and preparing comprehensive, detailed reports for client review. • Conduct investigations related to insurance claims, including workers’ compensation, general liability, auto, and property cases, • Obtain in-person recorded statements from claimants, witnesses, and involved parties, • Capture detailed scene photographs to support investigative findings, • Prepare comprehensive, factual, and well-organized investigative reports within required deadlines, • Review case materials and identify inconsistencies or areas requiring further inquiry, • Communicate effectively with clients and internal teams to provide case updates and ensure investigative objectives are met, • Utilize sound judgment and discretion while maintaining confidentiality and compliance with company standards, • Manage multiple case assignments simultaneously while prioritizing tasks to meet strict due dates, • Operate investigative equipment, including digital recorders and cameras, with proficiency and accuracy Special Note: This role requires you to supply your own equipment, including but not limited to, a camera and a digital recorder. Certain equipment specifications or minimum standards may apply. Requirements: What We are Looking For: • Exceptional attention to detail and accuracy, • Strong work ethic with a willingness to learn and adapt, • Team-oriented mindset and open-minded attitude, • Ability to thrive in a focused, detail-driven, and repetitive environment, • Strong computer skills and working knowledge of Microsoft Suite, specifically in Word and Outlook, • Excellent written and verbal communication skills What You Will Bring: • 3-5 years of experience working as a field investigator required, • Prior experience with multi-lines investigations strongly preferred, • Reside within a 60-mile radius of the posted location required, • Multi-lingual is a plus, • High school diploma or equivalent required, • College degree strongly preferred, • Proficient reading skills and ability to follow directions required, • Must be able to work independently, provide excellent customer service, and demonstrate strong interpersonal, organizational, and multi-tasking skills. Flexibility and effective time management are required, • Flexible to work overtime preferred, • Regular, predictable, and full attendance, as assigned, is an essential function of the job, • Willingness to work the required schedule, • Complete a Command Investigations, LLC employment application, submit to pre-employment tasks as required for employment Physical Requirements: The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The employee will be required to remember and understand certain instructions, guidelines, or other information., • The employee should have the ability to lift up to and including 25lbs/11.34kg on occasion., • The employee will be required to sit, stand, and/or walk for long periods at a time., • The employee will be required to enter text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine, or 10-Key numeric keypad., • Specific vision abilities required for this position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The associate must be able to hear, understand, and distinguish speech and surrounding sounds, such as traffic, environmental noises, or standard office activity. About Command Investigations Command Investigations, founded in 2012, is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client. Our team leverages cutting-edge technology to stay at the forefront of the industry. With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale. Command Investigations, LLC is an Equal Opportunity Employer.

We are hiring immediately for 6 Customer Service Representatives... Hybrid schedule! 4 days remote, 1 day on site work The Call Center Customer Service Representative - Provider Services is responsible for responding to provider inquiries received through the Customer Service Center (CSC) Call Center. This role provides telephone-based support to healthcare providers using online business applications related to claims processing, eligibility verification, web-enabled self-services, and technical inquiries. The ideal candidate demonstrates strong customer service skills, attention to detail, and the ability to navigate multiple systems in a fast-paced call center environment. Key Responsibilities • Respond to inbound provider inquiries routed through the CSC Call Center in a professional and courteous manner., • Provide telephone assistance to providers utilizing online business applications, including claims, eligibility, and web-based self-service tools., • Accurately record, track, and monitor call details, issues, and resolutions using the designated call tracking/CRM system., • Monitor open tickets to ensure appropriate follow-up, assignment, and escalation in accordance with established procedures., • Utilize training materials, scripts, and documented procedures to support consistent and accurate responses to inquiries., • Process provider requests using various tools and technologies, including desktop faxing, web self-help resources, and Interactive Voice Response (IVR) systems., • Perform follow-up communications such as returning phone messages, disseminating faxes, sending mail documentation, and other related correspondence under direct supervision. Job Type & LocationThis is a Contract to Hire position based out of Albany, NY. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program, • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Albany,NY. Application DeadlineThis position is anticipated to close on Jun 16, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

We are hiring immediately for 6 Customer Service Representatives... Hybrid schedule! 4 days remote, 1 day on site work The Call Center Customer Service Representative - Provider Services is responsible for responding to provider inquiries received through the Customer Service Center (CSC) Call Center. This role provides telephone-based support to healthcare providers using online business applications related to claims processing, eligibility verification, web-enabled self-services, and technical inquiries. The ideal candidate demonstrates strong customer service skills, attention to detail, and the ability to navigate multiple systems in a fast-paced call center environment. Key Responsibilities • Respond to inbound provider inquiries routed through the CSC Call Center in a professional and courteous manner., • Provide telephone assistance to providers utilizing online business applications, including claims, eligibility, and web-based self-service tools., • Accurately record, track, and monitor call details, issues, and resolutions using the designated call tracking/CRM system., • Monitor open tickets to ensure appropriate follow-up, assignment, and escalation in accordance with established procedures., • Utilize training materials, scripts, and documented procedures to support consistent and accurate responses to inquiries., • Process provider requests using various tools and technologies, including desktop faxing, web self-help resources, and Interactive Voice Response (IVR) systems., • Perform follow-up communications such as returning phone messages, disseminating faxes, sending mail documentation, and other related correspondence under direct supervision. Job Type & Location This is a Contract to Hire position based out of Albany, NY. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program, • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Albany,NY. Application DeadlineThis position is anticipated to close on Jun 15, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Job Description Complete Network is looking for a support desk technician with an Associates or Bachelors degree in computer science or IT and two to five years of experience. This is a level 1-2 support desk position troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day-to-day duties will include remote and on-site technical support for our customers. Candidate must have an entrepreneurial attitude and be able to work independently with minimal supervision. Candidate must possess the following skills and experience: • Good personality - Able to interact with and support customers while maintaining a friendly attitude, • Highly organized, • Excellent time management skills, • Strong verbal and written communication skills, • Strong search engine and research capabilities, • Windows System Administration in a distributed environment - Desktop and Server, • Active Directory Administration, • Application Support and Administration, • Anti-virus administration and malware remediation, • Backup and recovery software, • Troubleshooting of hardware and OS issues, • Mobile device support, • Networking concepts and hardware, • Familiarity with network cabling, • Understanding TCP/IP Networking, • Managing switches, routers, and firewalls, • Wireless networks, • Remote-access and site-to-site VPN Any of the following skills and/or certifications are a plus: • Microsoft Windows Server, • Microsoft Exchange, • Cisco IOS and/or ASA firewall, • Linux, • VMware, • SQL Other Requirements: • Candidate must be willing to work overtime and be on call., • Candidate must have reliable transportation as there is local travel required., • Candidate must be able to work from home. Benefits include health insurance, cell phone allowance, and retirement plan. There is also tremendous opportunity for professional development and opportunities for advancement. Complete Network is headquartered in Albany, NY with offices in the Carolinas. We deliver first-rate IT support to some of Tech Valley's top companies. Come join our growing team in a fun and dynamic work environment. Please include resume with response Company DescriptionComplete is a recognized leader in outsourced IT services to small and midsize businesses in the northeast, the Carolinas, California and Florida. We achieve our award-winning results by recruiting and retaining a world-class team, adhering to best-practices, delivering services consistently, and maintaining best-in-class technology partnerships. Our customers work with us because we offer high-quality, consistent service, which we're able to deliver by working only with managed clients. We prize both teamwork and individual accountability. Hard work is rewarded and is balanced with personal time. We are committed to growth through aggressive sales and marketing and to longevity through sound fiscal management. Come join our growing team in a fun and dynamic work environment. We offer excellent opportunities for professional development.Complete is a recognized leader in outsourced IT services to small and midsize businesses in the northeast, the Carolinas, California and Florida. We achieve our award-winning results by recruiting and retaining a world-class team, adhering to best-practices, delivering services consistently, and maintaining best-in-class technology partnerships. Our customers work with us because we offer high-quality, consistent service, which we're able to deliver by working only with managed clients. We prize both teamwork and individual accountability. Hard work is rewarded and is balanced with personal time. We are committed to growth through aggressive sales and marketing and to longevity through sound fiscal management. Come join our growing team in a fun and dynamic work environment. We offer excellent opportunities for professional development.

Job Description Overview: Acuative, the nation's leading independent provider of telecommunications field services, seeks a Field Service Technician. The successful candidate will spend the majority of their time covering the (MARKET) area providing installation and maintenance services to voice and data networks, servers, computer systems, retail technology systems, and other network based hardware. Primary Duties and Responsibilities : The position involves a variety of tasks including but not limited to : · Installation and maintenance of networking hardware including routers, switches, and WAP’s. · Installation and maintenance of telephony equipment and circuits. · Hardware break/fix support for Cisco UCS servers and Nexus switching equipment. · Installation and support of retail technology systems – POS, Digital Signage, and Video Surveillance Systems. · Circuit extensions and structured cabling. · Site surveys and site audits. · Maintain company vehicle, inventory, and tools to departmental standards. · Accurately and timely submission of all job-related documents and deliverables. Preferred Qualifications : Candidates should possess many of the following KSAs : · Working knowledge of networking hardware and topologies. · Familiarity with Cisco networking products and interfacing through Cisco CLI. · Understanding of telephony systems (VOIP, PBX, Key Systems) with an ability to provide hands-on hardware and troubleshooting support. · Knowledge of computing systems hardware with the ability to provide break/fix support for desktop PC and/or servers. · Physical installations of a wide variety of hardware including routers, switches, WAPs, servers, POS systems, digital signage systems, and associated peripheral equipment. · Ability to provide configuration support for a variety of technology platforms through console and remote applications. · Experience with LEC circuit identification and extensions. · Familiarity with cabling standards and the ability to pull and terminate cabling in a variety of customer environments. · Ability to operate basic power tools – drills, saws, etc. · Work on ladders and lifts where required. · Working knowledge of Microsoft Office applications (Excel & Word). · Ability to follow detailed job documents. · Must be willing to travel within assigned region to meet customer SLAs. · On-call, after hours, and weekend work may be required. · Must possess a valid drivers’ license with good driving record. Education & Certifications : · Associates degree in Information Technology or equivalent experience. · CompTIA, Cisco, Cabling, and PBX system certifications a plus!. · Selected candidates will be required to attend a one week hardware training course at our Global Technology Center in Strongsville, OH. · Selected candidates must obtain Cisco CCT Route/Switch and CCT Data Center certifications within 90 days of employment at Acuative.

Job Description Job Description:Seeking an expert-level IT Specialist to support enterprise desktop engineering and end-user computing environments through desktop infrastructure management, endpoint security, Windows imaging, mobile device management, Active Directory administration, and enterprise support operations. The ideal candidate should possess strong expertise in Windows environments, desktop engineering, endpoint security, PowerShell automation, MDM solutions, networking, VPN technologies, and enterprise device management. This role requires hands-on experience supporting desktop and laptop environments, system upgrades, security compliance, troubleshooting, patching, infrastructure evaluations, and enterprise technology modernization initiatives. Key Responsibilities: • Design, configure, and support desktop and laptop hardware solutions across enterprise environments, • Create, maintain, and optimize Windows baseline images for enterprise deployment, • Manage mobile device management (MDM) solutions and endpoint administration activities, • Configure and maintain Active Directory Group Policies and user environment settings, • Support VPN connectivity, remote access technologies, and secure authentication mechanisms, • Perform upgrades, patching, preventive maintenance, troubleshooting, and issue remediation activities, • Support endpoint security, cybersecurity standards, and compliance requirements, • Conduct system diagnostics and troubleshoot hardware, software, and infrastructure-related issues, • Assist with desktop infrastructure modernization and enterprise support initiatives, • Provide technical support and guidance for enterprise desktop computing operations Additional Responsibilities: • Research, evaluate, and recommend infrastructure technologies and desktop solutions, • Conduct proof-of-concept testing and technical evaluations for new technologies, • Maintain endpoint security compliance and enterprise device governance, • Support hardware deployment, configuration, and end-user troubleshooting activities, • Maintain technical documentation, operational procedures, and knowledge transfer activities, • Participate in enterprise security, system maintenance, and support initiatives Required Skills: • Strong experience with Windows 7/10 enterprise desktop environments, • Strong Active Directory administration and Group Policy management experience, • Experience with PowerShell scripting and desktop automation activities, • Experience with Mobile Device Management (MDM) solutions and endpoint administration, • Strong networking, VPN support, and remote access troubleshooting experience, • Experience with PKI, endpoint security, and cybersecurity best practices, • Experience supporting enterprise desktop engineering and imaging solutions, • Strong troubleshooting, hardware support, and system maintenance experience, • Experience supporting multi-user enterprise computing environments Qualifications: • Strong desktop engineering and enterprise infrastructure support experience preferred, • Experience supporting endpoint security and enterprise device management preferred, • Must complete fingerprinting and enterprise security clearance requirements, • Strong troubleshooting, collaboration, and technical communication skills preferred Certifications: • CompTIA certification preferred, • Microsoft certification preferred, • Endpoint management certification preferred

Job DescriptionSenior Help Desk Technician IIEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionDesktop/Workstation Design EngineerEmployment Type: Full-Time, ExperiencedDepartment: Information Technology CGS is seeking an experienced Desktop/Workstation Design Engineer to participate in architecture discussions, system reviews, design planning, and technology roadmap planning for current and future desktop integration efforts. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Acts as the Subject Matter Expert for the development and implementation of the Desktop Operating System (OS) Images. - The candidate engineers’ robust solutions for large-scale deployment of software using OS deployment technologies such as Microsoft Endpoint Configuration Manager (MECM) and the Microsoft Deployment Toolkit (MDT). - Develops tests and implements software distribution packages, to include updates to software applications to be applied to desktops, laptops, tablets, and servers used within the enterprise. - Provides information and recommendations to meet various user-based software requirements. - Strong familiarity with scripting languages such as Powershell and VB script. - Implements server OS deployment methodologies to include automated server build processes. - Provides support for an OS patching infrastructure such as HCL BigFix or Windows Update/MECM that applies mandatory security updates to enterprise systems. - Analyzes, evaluates, and recommends desktop, laptop, tablet, and server hardware. - Performs security related tasks which include, documentation, vulnerability scan review, assessment support, patch management, and auditing as required. Qualifications:- The ideal candidate for this position will possess experience with integrating and upgrading desktops and laptops from the Windows 7 operating system to Windows 10 operating system, upgrading Microsoft and 3rd party applications, and have experience with litigating software such as Ipro and Concordance. - The ability to work independently with only minor guidance is a must. Our team is engineering a Windows 10 image on an Intel based system which will be integrated with Microsoft Exchange 2013, Microsoft Office 2013, and various 3rd party applications. · Windows OS engineering experience· Understanding of the application of security controls on the image· Microsoft Office engineering experience· Integrating anti-virus applications in an image· VPN/Remote access (Cisco Secure Access with RSA a plus)· Windows Scripting experience· Good writing skills Ideally, you will also have:- VB and/or VBA coding experience a plus· VDI/Citrix experience· SMS/SCCM experience a plus· Understanding of PKI· VMWare experience· Litigating software such as Ipro and Concordance Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

In this role, you will be responsible for supporting and maintaining the organization's IT infrastructure while providing advanced technical support to end users. Experience supporting server hardware and enterprise IT infrastructure. Experience supporting a manufacturing, industrial, or distributio

If you're ambitious, we'll support your path.

If you're ambitious, we'll support your path.

May support multiple products and technology. May support multiple products and technology. Configure the system as per defined requirements using the software user interface (depending on the product(s) supported).

Bring your energy to the role of Netflix IT Help Desk Technician to assist with organizing, stocking, and general upkeep, support the preparation and delivery of goods or services, and adapt to shifting priorities and business needs. Perks of the role may include competitive weekly pay, flexible sch

We’re looking for a Amazon IT Support Technician to diagnose and resolve hardware, software, and network issues for employees. Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential.

Remote User setup/support/troubleshooting. CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office fo