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Operations Analyst II (Systems Administrator) MUST HAVE LAW FIRM EXPERIENCE Overview: The Operations Analyst II plays a key role in supporting and maintaining the Firm's applications-both cloud-based and on-premise. This position works closely with the IT Operations Manager and Director of Information Technology, collaborating across the IT team to ensure application stability, innovation, and performance. The Analyst also provides advanced support to Help Desk staff and end users. Key Responsibilities: • Diagnose and resolve application errors across cloud and on-premise environments., • Collaborate with IT Operations to implement solutions and improve system reliability., • Deploy, integrate, and manage Firm applications using tools like SCCM, Intune, and Ivanti., • Oversee application lifecycle management and communicate upcoming changes., • Provide tier-2 escalation support and participate in after-hours/on-call rotations., • Assist with account provisioning and decommissioning (Active Directory, Exchange Online)., • Maintain and support Active Directory infrastructure., • Ensure timely patching and address Windows security vulnerabilities., • Create and maintain system documentation and support protocols., • Conduct quality assurance testing for application reliability., • Build and manage vendor and consultant relationships., • Contribute to technology evaluations and recommendations., • Lead small to mid-sized projects independently., • Support training material development for Firm applications., • Perform other duties as assigned. Core Competencies: • Collaboration: Builds strong partnerships across teams., • Trustworthiness: Demonstrates integrity and authenticity., • Customer Focus: Delivers user-centric solutions., • Results-Driven: Achieves goals under pressure., • Adaptability: Adjusts to changing demands with ease., • Resourcefulness: Uses tools and time efficiently., • Initiative: Tackles challenges with energy and urgency., • Tech-Savvy: Embraces digital innovation. Required Skills & Experience: • Strong knowledge of:, • Microsoft 365 (Office 365, SharePoint Online, Exchange Online, Dynamics, Power Automate), • Azure and Entra ID, • Windows 11 and Windows Server OS, • PowerShell scripting, • Cloud collaboration tools (e.g., OneDrive, Box), • Remote desktop technologies (AVD, Citrix, RDP, BeyondTrust), • Application deployment tools (Intune, Endpoint Manager, MSI packaging), • Metadata management software Tools Used: • Microsoft 365 Suite, • Windows 11 & Server OS, • Azure & Entra ID, • Data ETL tools Qualifications: • High school diploma or GED, • 3-6 years of technical experience in large environments (300+ users), • Project management experience with small to mid-sized initiatives, • Strong organizational and communication skills, • Ability to prioritize tasks and meet deadlines, • Professional demeanor with internal and external stakeholders, • Quick learner with a passion for technology, • Willingness to travel (up to 10%) and work flexible hours as needed All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India The Operations Analyst II is responsible for assisting with the configuration and maintenance of the Firm's applications. This role works closely with the IT Operations Manager and the Director of Information Technology and interacts regularly with all members of the IT team regarding application deployment, stability, innovation, maintenance, and overall support. The Operations Analyst II also provides escalated support to team members, the Help Desk, and end users. Responsabilities: • Troubleshoot cloud and on-premise application errors, isolate problems, and determine solutions in a timely manner., • Partner with IT Operations team members to develop and implement resolutions to application issues., • Implement, integrate, and manage cloud and on-premise Firm applications., • Deploy and integrate new applications and systems to local and remote environments using SCCM, Intune, and Ivanti., • Manage the application product lifecycle and communicate upcoming changes that may impact the Firm., • Provide escalation support to the Help Desk., • Provide after-hours support as part of an escalation or on-call rotation., • Support IT Operations team members with projects and task completion., • Provision and decommission accounts in applications and platforms, including Active Directory and Microsoft Exchange Online., • Manage and maintain the Active Directory environment., • Address Windows updates and security vulnerabilities while adhering to strict patching SLAs., • Develop and maintain system support documentation and related procedures., • Perform quality control testing for Firm applications to ensure a reliable working environment., • Maintain relationships with vendors and consultants related to Firm technologies., • Assist with evaluations and recommendations for Firm technologies., • Independently manage projects., • Support the creation of training materials for Firm applications., • Collaborates, • Instills Trust, • Customer Focus, • Drives Results, • Situational Adaptability, • Resourcefulness, • Action-Oriented, • Strong understanding and demonstrated experience with several of the following:, • Microsoft 365 technologies (Office 365, SharePoint Online, Exchange Online, Dynamics, Power Automate), • Azure and Entra ID, • Windows 11 OS, • Windows Server OS, • PowerShell and automation scripting, • Cloud collaboration tools (OneDrive for Business, Box), • Remote desktop technologies (Azure Virtual Desktop, Citrix, RDP, BeyondTrust), • Application packaging/deployment tools (Intune, Microsoft Endpoint Manager, MSI packagers), • Windows 11, • Windows Server OS, • Microsoft 365 technologies, • Data extraction, transformation, and loading, • High school diploma or GED, • Experience with Windows 11, Windows Server, and Microsoft 365, • Experience with Azure and Entra ID, • 3-6 years of related technical experience in large (300+ user) environments, • Project management experience running small to mid-sized projects, • Ability to prioritize multiple assignments and meet deadlines, • Strong written and verbal communication skills, • Ability to work professionally with all organizational levels and external entities, • Ability to learn new technologies quickly, • Ability to travel up to 10%, • Writing, typing, reading, speaking, hearing, seeing, • Sitting, bending, reaching, • Quiet office environment in a high-rise building; seated most of the time, • Medical coverage and Health Savings Account (HSA) through Anthem, • Dental/Vision/Various Ancillary coverages through Unum., • 401(k) retirement savings plan, • Paid-time-off options, • Company-paid Employee Assistance Program (EAP)

*Hybrid schedule: Onsite in Long Beach four days per week with remote Fridays. This is a 6 month contract to hire position. * Logistics Experience is Ideal Overview: A leading organization in the Maritime industry is seeking a Business Systems Analyst (BSA) to act as a critical liaison between business stakeholders and IT. The ideal candidate will gather requirements, create user stories, and support the delivery of technology projects, primarily application-focused with occasional infrastructure initiatives. This role requires strong communication skills, analytical thinking, and the ability to translate business needs into actionable IT solutions. Responsibilities: • Serve as the primary liaison between business stakeholders and IT teams., • Gather, document, and validate business requirements for application and infrastructure projects., • Develop detailed user stories, process flows, and functional specifications., • Collaborate with project managers, developers, and QA teams to ensure requirements are understood and implemented correctly., • Support the planning, execution, and delivery of technology projects., • Facilitate meetings, workshops, and discussions to clarify requirements and drive consensus., • Assist with testing, UAT coordination, and issue resolution as needed., • Ensure clear and timely communication between stakeholders and IT throughout the project lifecycle. Required Skills & Experience: • 3+ years of experience as a Business Systems Analyst or similar role., • Strong experience gathering requirements and creating user stories., • Experience working on application-focused projects (web, desktop, or enterprise applications)., • Knowledge of infrastructure projects a plus but not primary., • Excellent communication, documentation, and stakeholder management skills., • Ability to work effectively in a hybrid, collaborative environment. Preferred Qualifications: • Experience in the Maritime, shipping, or logistics industry., • Familiarity with Agile methodologies and tools (Jira, Confluence, or similar)., • Understanding of QA processes and support for UAT.

Role: Website UI/UX Designer/Developer (WordPress) Locations: 9150 E. Imperial Hwy., Downey, CA, 90242 (Hybrid work schedule 3 days on site 2 days remote) Duration: 12+ Months contract Role Overview The Website UI/UX Designer/Developer (WordPress) works under the direction of an IT Manager or user agency personnel. This classification specializes in the WordPress website platform and will work as part of a team to provide customers with WordPress hosting and professional services business. The Website UI/UX Designer/Developer (WordPress) will work with developers, designers, testers, and project managers interfacing with multi-functional IT support groups and will interface with both internal and external customers from various County departments. The Website UI/UX Designer/Developer (WordPress) will provide WordPress application development, website onboarding and operational support on WPEngine and AWS Openshift platform; participate in new development, onboarding, and operational support of WordPress websites, PHP and Java applications, hybrid mobile apps, and kiosks; support and maintain multiple websites and be responsible for upgrading and patching WordPress core, themes, and plugins; will use the County's standard tools to improve and automate DevOps workflow operations, including WordPress, MySQL, PHP, Apache, Varn / NGINX varnish, WhiteHat security scan, Git; follow the incident, change and problem management procedures using the Cherwell Service Management System; and participate in team meetings and huddles. The WordPress hosting line of business is with a 24/7 operation and must meet a service level agreement of 99.5% up time. The Website UI/UX Designer/Developer (WordPress) will work from a primary County office but will also connect remotely into the County network to support this operation and adhere to the service level agreement up time. Required Skills The Website UI/UX Designer/Developer (WordPress) will possess knowledge and experience with WordPress website design, development, and implementation; various coding languages, frameworks, operating systems, and platforms including PHP, NodeJS, React, JavaScript, CSS, CLI, BASH scripting, GitHub, Linux, Windows, WP Engine (WPE); Open-Source Content Management System (CMS); technology and methodology of API; WordPress; document search tools such as Elastic or Algolia; and Documentum. They will possess knowledge and experience in customer service; ability to collaborate with different level of team members; strong organization and time management; oral and written communication skills in English; ability to provide feedback and receive critique from design team members and customers; and practice DevOps and agile methodologies. Required Experience • This classification requires a minimum of five (5) years performing all of the building and customizing of WordPress websites, themes and plugins;, • Building natively or using tools such as ACF ( Advanced custom fields) to facilitate the creation of blocks, page options and or theme customization;, • Building responsive websites for desktop and mobile devices;, • Client side scripting using HTML, CSS, Bootstrap, JavaScript, and jQuery;, • A minimum of two (2) years working with ADA and accessibility tooling / remediation;, • Using REST or GRAPHQL API; Hardening WordPress websites and remediating security vulnerabilities;, • Perform performance tuning PHP, Apache and MySQL and scripting and running load testing tool;, • Programming in PHP and JavaScript; and, • A minimum of three (3) years installing, configuring and using Open-Source development tools, IDEs, and GIT source control. Education This classification requires the possession of a bachelor’s degree in an IT-related or Computer Science field. Additional qualifying experience may be substituted for the required education on a year-for-year basis.

Omega Law Group is a prestigious personal injury law firm serving California and Texas. We are committed to championing the rights of individuals who have suffered due to negligence or wrongful acts. Our dedicated team is known for delivering exceptional service and winning results for our clients. Through innovation, compassion, and expertise, we have gained a reputation as one of the leading law firms in personal injury. To learn more, please visit our website: ___. *Recruiting agencies and third party staffing firms, while we admire your hustle, we would appreciate if you refrain from calling our office regarding this position or other business solicitations. Thank you! * About the Role We are seeking a skilled and proactive IT Support Specialist to optimize our business-critical software systems while delivering top-tier end-user support. This role blends hands-on technical execution, ensuring seamless system performance, user satisfaction, and alignment of our technology platforms with legal workflows. The ideal candidate is a strong communicator, highly proficient in both firm-wide technology systems and day-to-day user support, particularly in legal or other professional services environments. Key Responsibilities • Maintain and support all company hardware, software, and drivers, ensuring systems remain secure, updated, and aligned with business goals., • Support system upgrades, licensing, integrations, and decommissioning in collaboration with internal stakeholders., • Serve as Subject Matter Expert (SME) for office technologies including desktop setups, AV systems, and conferencing tools., • Align technology platforms with legal workflows to support operational efficiency and user adoption., • Provide high-touch IT support, including deskside and remote assistance for hardware, software, and mobile devices., • Manage and support conferencing technologies within office meeting spaces., • Act as a point of contact for complex IT support issues; oversee technology onboarding and offboarding processes., • Maintain IT inventory, including setup, distribution, and asset tracking., • Balance priorities between software support and user-facing needs, ensuring timely resolution of issues and project milestones., • Partner with departments across the firm to drive IT-related projects, enforce security protocols, and support new technology initiatives., • Perform additional IT duties as required. Qualifications • Bachelor’s degree in Computer Science or a related field., • 3+ years of relevant IT experience, • Proficiency in Microsoft Office Suite, Windows, and Adobe Acrobat., • Strong problem-solving skills with the ability to diagnose and resolve complex issues quickly., • Excellent communication and interpersonal skills, with experience supporting professionals in high-demand environments., • Prior experience in a law firm or fast-paced professional services setting preferred., • Okta, 1Pass, VOIP, Apple Business experience preferred We are an equal opportunity employer and offer competitive compensation and benefits, and opportunities for growth.

Job DescriptionJob SummaryThe Endpoint Automation Engineer 2 designs, implements, and manages automated solutions for user endpoints—including desktops, laptops, mobile devices, and peripherals—across on-premises and cloud environments. This position focuses on streamlining software deployment, patch management, configuration, and system maintenance to ensure secure, efficient, and reliable endpoint operations with minimal user disruption.Leveraging tools such as Microsoft Intune, Tanium, ServiceNow, and open-source workflow automation platforms (along with PowerShell and Python scripting), this position automates endpoint management and vulnerability remediation. The Endpoint Automation Engineer 2 collaborates closely with ITS and Security teams to enhance compliance, strengthen the organization’s security posture, and drive operational efficiency through scalable, automated solutions.Essential Duties • Develop, maintain, and optimize automation scripts using PowerShell, Python, or other scripting languages to streamline software deployment, workstation imaging, configuration, and repetitive administrative tasks., • Design and develop innovative open-source workflow automation systems to connect, optimize, and automate processes across multiple platforms and services., • Design and maintain automated workflows for device provisioning, patch management, system configuration and day-to-day tasks across Service Desk environment., • Utilize endpoint management tools (e.g., Intune, Tanium) and automation frameworks to enhance operational efficiency, consistency, and compliance., • Integrate ServiceNow with endpoint management platforms to enable unified automation, reporting, and incident response, • Monitor automated processes for failures, perform root cause analysis, and implement corrective actions to ensure reliability., • Monitor and maintain assigned support tickets daily, ensuring adherence to SLAs for response, escalation, and resolution based on severity and priority., • Provide advanced technical support to the Service Desk for endpoint-related issues beyond Service Desk Tech capabilities., • Manage the full lifecycle of Windows endpoints—including provisioning, configuration, maintenance, upgrades, and de-provisioning., • Administer and troubleshoot enterprise platforms such as Active Directory (on-prem and Entra ID), Group Policy, Windows Enterprise, Microsoft 365, and Intune from an endpoint perspective., • Configure, maintain, and update system images and baseline configurations in alignment with IT policies and management directives., • Responsible of high-priority (“Zero-Day”) vulnerabilities and security patches across Windows and third-party applications., • Ensure adherence to departmental Standard Operating Procedures, checklists, and standardization practices., • Analyze endpoint infrastructure performance, scalability, and redundancy; produce reports and benchmarks to guide optimization efforts., • Develop and maintain technical documentation, scripts, and configuration standards to support consistency and knowledge sharing., • Maintain hardware and software efficiency through continuous monitoring, upgrades, and lifecycle management., • Assist in building and maintaining a Generative AI–powered knowledge base that serves as a user self-help and IT support portal., • Work closely with vendors and internal stakeholders to coordinate deployments, resolve escalations, and support bank-wide IT projects., • Provide technical training and mentorship to IT team members and bank associates., • Participate in on-call rotation to provide after-hours support and ensure endpoint stability and security. Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements. This position will elevate suspicious activity to supervisory staff and/or BSA department. Completes compliance and other technical training workshops as assigned. Basic Knowledge, Skills and Abilities • Strong proficiency in PowerShell, Python, Regex, JSON / XML Parsing and workflow automation tools., • Working knowledge of automation frameworks and experience integrating solutions across hybrid cloud environments (Azure, AWS, on-premises)., • Hands-on experience with EMP, EMSP, UEM, MDM (e.g., Intune & Tanium), Active Directory, and Azure in hybrid environments., • Strong expertise in endpoint security, vulnerability assessment, and compliance management aligned with Windows Enterprise standards and best practices., • Excellent analytical, communication, and collaboration skills across technical and non-technical teams. Officer Title Eligibility For qualified positions, the Bank may designate an Officer Title to an employee who seeks and/or meets defined competencies for an eligible position. This position qualifies for the officer title(s) Assistant Vice President. Competencies To perform the job successfully, the following must be demonstrated: • Attitude – Demonstrate a positive “can do” attitude; show motivation; must be goal oriented and a self-starter; be “solution-minded” rather than “problem-minded”, • Work Ethic – Must be dedicated, responsible, hard-working, and a team player, • Oral Communication – Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings, • Written Communication – Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; able to read and interpret written information, • Bank Support – Follow policies and procedures; support the Bank’s mission, goals, and values, • Quality Management – Look for ways to improve and promote quality; demonstrate accuracy and thoroughness, • Diversity – Demonstrate knowledge of the Banks Diversity policy; show respect and sensitivity for cultural differences; educate others on the value of diversity; promote a harassment-free environment; build a diverse workforce, • Teamwork – Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; able to build morale and group commitments to goals and objectives; support everyone's efforts to succeed, • Judgment – Display willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in decision-making process; make timely decisions, • Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration, regardless of their status or position; accept responsibility for own actions; follow through on commitments, • Safety and Security – Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly. Use carts, hand trucks, lift belts and other tools when transporting heavy objects., • Adaptability – Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events, • Attendance and Punctuality – Be consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time, • Dependability – Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan, • Innovation – Display original thinking and creativity; meet challenges with resourcefulness; develop innovative approaches and ideas Education and Experience • Minimum of 10 years of experience in Service Desk Support and Systems Administration with desktop and server support in a business environment, • Minimum of 10 years of experience deploying configuration policies with Active Directory (GPO's, security groups, Windows firewall settings, etc.), Microsoft Intune, and MDM products, • Expert level proficiency with Microsoft Windows products (10+ years), • Requires high-level proficiency automating system administration using Microsoft PowerShell, • Extensive hands on experience with supporting and automating the distribution and configuration of Windows PC applications and mobile apps to Apple devices, • Extensive experience with a major Endpoint Management Platforms (KACE, SCCM, Big Fix, Tanium, etc.), • Experience with deploying applications and client configurations using major virtual desktop platforms: VMware View, Citrix, Microsoft RDS, • Senior level experience with Application support, security, and technical documentation, • Experience support Cloud-based SAAS solutions, such as Microsoft M365, Azure VDI, • 5+ years of experience in ITIL Framework required., • Candidates holding the following industry standard certifications are preferred: Microsoft Solutions Associates ITIL Foundation, MCP, Azure Professional, Security+, VMware, Service NowPhysical Requirements & Work Environment, • Requires repetitive movement, • Requires travel to branch locations, • Requires sitting for prolonged periods of time., • Requires lifting up to 50 lbs., • Requires using hands to handle, control or feel objects, hearing, speaking, bending, squatting, and speaking., • Office setting w/controlled temperature., • Proper at-home work setup for remote work capabilitiesAdditional Requirements, • Professional business attire, • Ability to work evenings, weekends and holidays as needed As a part of the Bank’s internal control systems, employees holding sensitive positions are required to be absent from their duties for a minimum of two consecutive weeks each year. This position has been deemed to meet the test for a sensitive position, and therefore you will be required to meet the minimum absence requirement each and every year. This job description is not intended to be all-inclusive, and employees will be required to perform additional related work duties as assigned by their immediate supervisor and/or management. Farmers and Merchants Bank of Long Beach reserve the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment. November 20, 2025

Job DescriptionEnterprise ArchitectEmployment Type: Full-Time, Senior-LevelDepartment: Information Technology CGS is seeking an experienced senior-level Information Technology Enterprise Architect to support the I.T. business mission of a large-scale government enterprise’s IT infrastructure. The ideal applicant should demonstrate knowledge and experience in organization processes and procedures specific to PMI, ITIL, CISSP, SDLC, Agile, ISSO, Six Sigma, and CMMI. The applicant will also be tasked with collecting information for strategic business mission planning and IT investment. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- The IT Enterprise Architect position requires the candidate to possess knowledge, experience, and abilities to broadly understand an organization’s various technologies and teaming with an organization’s leaders to collect information for strategic business mission planning and IT investment.- The IT Enterprise Architecture candidate will demonstrate s exceptional interpersonal and professional maturity and senior-level IT competency. Exceptional oral and written communication abilities and experience and knowledge and experience in organization processes and procedures specific to PMI, ITIL, CISSP, SDLC, Agile, ISSO, Six Sigma, and CMMI are superlative. - Experienced with various EA frameworks, including Zachman, and TOGAF, the EOUSA Enterprise Architect will provide a view for system owners, planners, designers, developers, and subcontractors to provide a holistic view of the enterprise from different perspectives with the understanding of budget constraints.- Additional demonstrated knowledge and experience in the following areas:- Demonstrated engineering abilities in Windows Desktop applications, remote access, MS Windows 7, SQL Server, VMware, EMC, SAN storage, Cloud as a service, Broadworks, Polycomm, BlackBerry, Apple iOS, information security, wireless technologies, system networking, etc.- Understanding and utilization of ITIL, project management (PMI), Agile, Configuration and Change controls.- Capability in providing technical engineering practices recommendations, advice, and enhancements from integration engagements of prior successful systems integrations.- Exceptional writing/verbal/interpersonal negotiation and communication skills with the ability to work confidently and independently with minor guidance. Ideally, you will also have:- VMware server and VDI understanding/experience.- Knowledge of PKI.- MS Windows 2003 Terminal Server.- MS Windows 2008R2 Server.- Cisco UCS.- Broadworks.- Polycomm.- BlackBerry, iOS, Android OS.- Project Management Professional (PMP).- ITIL.- CISSP. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: For more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description DEPARTMENT: Information Technology POSITION TITLE: Support Specialist 2 STATUS: Full-Time, Non-Exempt PAY RATE: $26.78/hour THE SALVATION ARMY MISSION: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. MAJOR FUNCTION: The Support Specialist 2 is responsible for resolving computer-related issues and preparing equipment for deployment and installation across Salvation Army locations. Duties include diagnosing and troubleshooting hardware and software issues as reported by users. Conducts on-site visits to provide coverage, perform repairs and complete new installations. Provides technical assistance, knowledge and skills transfer to users to ensure proper use of systems. ESSENTIAL FUNCTIONS: Help Center and General Support (45%) • Login to automatic ticket assignment queue(s)., • Assign tickets as directed to coworkers., • Monitor Help Center tickets, direct calls and walk-ins until resolved., • Recommend or perform remedial actions to correct problems based on knowledge of systems operation., • Review knowledge base articles and/or suggest new knowledge base articles to supervisor, based on experience., • Keep calendars and task lists up to date., • Escalate problems to Support Specialist 3, supervisor, or Support Director if unable to resolve. Hardware/Software Setup, Maintenance, and Repairs (40%) • Inspect computer equipment and prepare computer equipment for installation., • Install software, hardware, and peripheral components., • Diagnose system hardware, software, and operator problems., • Escalate major problems to subject matter expert or vendor as necessary., • Take receipt of computers for repair, make repairs, and prepare for return to site., • Prepare new computers for installation at local and remote Army locations., • Install software and configure computers for network operation., • Package, address, and track shipping for any shipped equipment., • Repair computer equipment using generally applied principles of computer repair., • Keep IT areas clean and e-waste as necessary, no less than twice a year., • Prepare and load software for computers; diagnose and repair of PCs and peripherals.IT Department Support Specialist 2 Page 2 of 2 Assists Other IT Teams (15%) • Support coworkers from other teams in service of networks and network-attached equipment., • Support coworkers from other teams with hardware setup or refreshes. KNOWLEDGE, SKILLS, AND ABILITIES: • Good telephone communications skills - must possess tact in dealing with difficult or inexperienced end users., • Working knowledge of desktop hardware and software., • Must be a licensed driver with an acceptable driving record. EXPERIENCE AND EDUCATION: • High School diploma or GED, • Up-to-date CompTIA A+, • An additional job-related certification (e.g. Network+, Security+, or ACMT)., • Two years in a PC and/or Mac technical support position. PHYSICAL REQUIREMENTS: Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result. • Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis., • Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead., • Ability to operate telephone., • Ability to operate a desktop or laptop computer., • Ability to lift up to 25 lbs., • Ability to access and produce information from a computer., • Ability to understand written information., • Ability to travel within the Territory. REPORTS TO: IT SUPPORT SUPERVISOR

Job Description We are looking for a Senior Windows Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person that our customer's trust. They will rely on you to provide timely and accurate solutions to their technical problems. Responsibilities • Research and identify solutions to software and hardware issues, • Diagnose and troubleshoot technical issues, including account setup and network configuration, • Ask customers targeted questions to quickly understand the root of the problem, • Track computer system issues through to resolution, within agreed time limits, • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue, • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers), • Provide prompt and accurate feedback to customers, • Refer to the internal database or external resources to provide accurate tech solutions, • Ensure all issues are properly logged, • Prioritize and manage several open issues at one time, • Follow up with clients to ensure their IT systems are fully functional after troubleshooting, • Prepare accurate and timely reports, • Document technical knowledge in the form of notes and manuals, • Maintain jovial relationships with clients Requirements • Hands on experience on Windows Server (2008/2012/2016) Administration., • Understanding of Active Directory, DNS, DHCP., • Windows Disk Management (diskpart, partition concepts)., • Patching lifecycle understanding & patching experience, providing end to end support to patching activity., • EOL upgrade understanding., • Build new virtual servers as part of migrating 2008 servers to 2016 servers., • Experience on Client ESXi, and VSphere 5.x & 6.x and above environments with vCenter Management, Consolidated Backup, DRS, HA, vMotion, svMotion and FT., • Client Administration experience including cloning, disk expansion, basic troubleshooting, virtual appliances., • Experience on guest OS installation, setting up of VM priorities, Cloning, Snapshots, • Experience with Microsoft clustering in a Client environment., • Troubleshooting skills both with hardware and software in windows environment., • Knowledge on RAID Configurations., • Backup and restore concepts, troubleshoot if any issues arise during backup failure., • ITIL concepts - Knowledge of change management process and experience planning and executing scheduled changes.

Job DescriptionDescription: Title: Clinical Data System Analyst Base Salary Range: $52,000 -$58,000 plus benefits FTE: Full-Time - Exempt We are seeking a dynamic and experienced Clinical Data System Analyst who wants to make a difference in our community. We want to hear from you if you thrive in a fast-paced, caring, and compassionate environment! Our Mission: The Mission of South Central Family Health Center is to improve the quality of life for the diverse Community of inner city Los Angeles by providing affordable and comprehensive health care and education in a welcoming and multi-cultural environment. To lead the way in health care in South Los Angeles, as the premier provider and employer of choice offering comprehensive, high quality, affordable, efficient, and culturally responsive services. General Summary: As an integral part of the quality team, the Clinical Data System Analyst serves as the link between our health systems, medical providers, and quality department. In order to report accurately, the Clinical Data System Analyst will supervise the data in our EMR system and other supporting Systems. The ideal candidate will have to perform some of the following essential duties. • Collaborate with the IT Director to ensure appropriate equipment and systems are available., • Collaborate with cross-functional teams to ensure data integrity, accuracy, and consistency., • Perform remote troubleshooting and diagnostics with vendors, and users, • Participate in EHR system maintenance upgrades and patches to debug before Production launch., • Significant experience in all facets of IT, including systems applications, database administration, and reporting software., • Assist in APM (Alternative payment model) and reporting capabilities in grant reporting, • Collaborate with IT and informatics teams to enhance EHR system functionality and user experience., • Export and analyze data from EHR systems to identify and resolve quality issues., • Develop and implement procedures to improve data collection, analysis, and quality., • Work with 3rd party vendors to integrate new features, enhance EHR software, and advance technological capabilities., • Ensure EHR systems and data processes comply with regulatory requirements, including UDS, OSHPD, Title X, HQM, HEDIS and other grant-related documentation., • Prepare and review visual maps or dashboards to illustrate trends and support regulatory reporting., • Train and educate users on data quality principles, EHR functionalities, and best practices., • Analyze exception reports and data trends to identify and resolve system or process issues., • High School Diploma or equivalent required, • Bachelor’s degree in information systems or Related Field In lieu of degree, equivalent education and/or experience may be considered., • Master’s Degree Preferred, • Must have minimum 3 years’ experience in informatics, EMR, health education, public health, nursing or other related fields., • Familiarity with networking concepts, protocols, and basic server administration, • Proficient in data analysis tools (e.g., Excel, SQL, Python, R) and data visualization platforms (e.g., Tableau, Power BI)., • Experience with ticketing systems and remote support tools, • Strong verbal and written interpersonal and communication skills, superior telephone etiquette, and an ability to deal effectively with customers, peers, and management., • Excellent organizational, project management and problem-solving skills, • Current California Driver’s License and Automobile insurance., • Benefits: Health Care, Dental, Vision, and Life Insurance, • 403 (b) Retirement plan, • Education Reimbursement Career development: Entry-level employees have opportunities to work in management, HR or other areas of the company.Requirements:

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. The Consumer Experience (CX) team at StubHub is responsible for the end-to-end product journey for fans discovering, buying, and selling tickets to their favorite live events across web and mobile. As the Senior Product Designer for Consumer Experience, you will drive the evolution of core flows, shape bold new bets, and set the vision for how millions of people experience StubHub every day. You'll work shoulder-to-shoulder with product and engineering leaders to define priorities, translate strategy into exceptional experiences, and raise the bar for how we design and build together. Beyond execution, you'll play a key role in advancing our design culture: championing user-centered thinking, modeling design excellence, and fostering a community that enables us to do our best work. If you're passionate about creating world-class user experience and want to be part of a team that is reimagining every aspect of live events, we would love to hear from you. Location: Hybrid (3 days in office/2 days remote) – New York, NY or Santa Monica, CA What You'll Do: • Lead the design of end-to-end user experiences, from framing problems to delivering solutions that set the standard for quality and impact, • Partner with product, engineering, and data to identify opportunities, shape strategy, and align on roadmap priorities, • Translate big ideas into tangible vision work, while also driving near-term iterations that move the product forward, • Leverage experiments and other tools/methods to gather meaningful insights and sharpen decision-making, • Uphold and advocate for design excellence, ensuring that usability, accessibility, and brand expression remain non-negotiable, • Contribute to the evolution of Broadway, StubHub's design system, expanding its ability to support innovative, high-quality experiences, • 5+ years of professional experience as a product designer, with a minimum of 2 years leading complex design projects, • Bachelor's degree in HCI, Interaction Design, or a related field, or equivalent practical experience, • Portfolio that showcases several projects and your direct contributions, • Experience designing across multiple platforms such as desktop and mobile (Android and iOS), • Ability to leverage quantitative and qualitative insights to inform design decisions, • Comfortable in a fast-paced, iterative product development process, • Exceptional skill in design and prototyping tools Mindset that excels at StubHub:, • A strong desire to learn and grow with the company, • A team-first mindset that prioritizes the success of the company, • Resilience and adaptability in response to changes and challenges, • Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions., • Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.

Job DescriptionAbout Us: • We are an IT Professional Services firm with clients in hospitality, restaurants, nightlife, and real estate. Because of recent growth, we require an experienced Systems Analyst / Project Engineer. Title: • Associate Analyst / Field Engineer Department: • Engineering Reports to: • Service Desk Manager Description: • Looking for energetic, self-motivated individuals interested in being consistently challenged. This position is perfect for engineers seeking exposure to new and exciting technologies. 60% of travel is required to visit client sites in Los Angeles and the surrounding areas. Overall responsibilities: • On-site engineering support for client and internal projects, • Desktop support and deployment -- Windows 11, Apple, • Windows Server maintenance and build -- Windows 2022, Active Directory, • Wireless network support and deployment -- Meraki, Cisco, Aruba, • Email account maintenance -- Microsoft Online Services, Google Workspace, • Endpoint Detection and Response -- SentinelOne, • Backup -- Solarwinds MSP Backup, Veeam, • Mobile device support -- Apple, Android, • Documenting SOPs Key areas of responsibility: • Coordinating vendors for support, onsite maintenance, and installations., • Perform preventative maintenance on servers and workstations, including antivirus, Windows updates, memory, and storage checks., • Project engineering, including server build, network configuration, and network documentation, • Remote and onsite support of desktop, project, and application-related issues., • Manage vendor accounts, e.g. Verizon, AT&T, and Hardware vendors., • Assist the team in projects that include network installs, wireless implementations, and new builds. Qualifications: • EXCELLENT communication and follow-up skills, • BRILLIANT troubleshooting skills, • 4+ years in the Information Technology field., • Preferably, experience in the hospitality industry., • Field support and remote support experience required., • Handles themselves professionally, as this will be a customer-facing role. Terms of employment: • Full and part-time positions available 5aa4IOxbeY

Job Description Website UI/UX Designer/ Developer / WordPress Location: Downey, CA, 90242- Hybrid Duration: 12+ months Contract Note: Hybrid work schedule 3 days on site 2 days remote Job Description: The Website UI/UX Designer/Developer (WordPress) works under the direction of an IT Manager or user agency personnel. This classification specializes in the WordPress website platform and will work as part of a team to provide customers with WordPress hosting and professional services business. The Website UI/UX Designer/Developer (WordPress) will work with developers, designers, testers, and project managers interfacing with multi-functional IT support groups and will interface with both internal and external customers from various County departments. The Website UI/UX Designer/Developer (WordPress) will provide WordPress application development, website onboarding and operational support on WPEngine and AWS Openshift platform; participate in new development, onboarding, and operational support of WordPress websites, PHP and Java applications, hybrid mobile apps, and kiosks; support and maintain multiple websites and be responsible for upgrading and patching WordPress core, themes, and plugins; will use the County's standard tools to improve and automate DevOps workflow operations, including WordPress, MySQL, PHP, Apache, Varn / NGINX varnish, WhiteHat security scan, Git; follow the incident, change and problem management procedures using the Cherwell Service Management System; and participate in team meetings and huddles. The WordPress hosting line of business is with a 24/7 operation and must meet a service level agreement of 99.5% up time. The Website UI/UX Designer/Developer (WordPress) will work from a primary County office but will also connect remotely into the County network to support this operation and adhere to the service level agreement up time. Skills Required: The Website UI/UX Designer/Developer (WordPress) will possess knowledge and experience with WordPress website design, development, and implementation; various coding languages, frameworks, operating systems, and platforms including PHP, NodeJS, React, JavaScript, CSS, CLI, BASH scripting, GitHub, Linux, Windows, WP Engine (WPE); Open-Source Content Management System (CMS); technology and methodology of API; WordPress; document search tools such as Elastic or Algolia; and Documentum. They will possess knowledge and experience in customer service; ability to collaborate with different level of team members; strong organization and time management; oral and written communication skills in English; ability to provide feedback and receive critique from design team members and customers; and practice DevOps and agile methodologies. Experience Required: This classification requires a minimum of five (5) years performing all of the building and customizing of WordPress websites, themes and plugins; building natively or using tools such as ACF ( Advanced custom fields) to facilitate the creation of blocks, page options and or theme customization; building responsive websites for desktop and mobile devices; client side scripting using HTML, CSS, Bootstrap, JavaScript, and jQuery; a minimum of two (2) years working with ADA and accessibility tooling / remediation; Using REST or GRAPHQL API; Hardening WordPress websites and remediating security vulnerabilities; Perform performance tuning PHP, Apache and MySQL and scripting and running load testing tool; Programming in PHP and JavaScript; and a minimum of three (3) years installing, configuring and using Open-Source development tools, IDEs, and GIT source control. Education Required: This classification requires the possession of a bachelors degree in an IT-related or Computer Science field. Additional qualifying experience may be substituted for the required education on a year-for-year basis.

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. StubHub's seeking for a Staff Product Designer to join the Consumer Experience (CX) team. The Consumer Experience (CX) team at StubHub is responsible for the end-to-end product journey for fans discovering, buying, and selling tickets to their favorite live events across web and mobile. As the Staff Product Designer for Consumer Experience, you will drive the evolution of core flows, shape bold new bets, and set the vision for how millions of people experience StubHub every day. You'll work shoulder-to-shoulder with product and engineering leaders to define priorities, translate strategy into exceptional experiences, and raise the bar for how we design and build together. Beyond execution, you'll play a key role in advancing our design culture: championing user-centered thinking, modeling design excellence, and fostering a community that enables us to do our best work. If you're passionate about creating world-class user experience and want to be part of a team that is reimagining every aspect of live events, we would love to hear from you. Location: Hybrid (3 days in office/2 days remote) – Santa Monica, CA What You'll Do: • Lead the design of end-to-end user experiences, from framing problems to delivering solutions that set the standard for quality and impact, • Partner with product, engineering, and data to identify opportunities, shape strategy, and align on roadmap priorities, • Translate big ideas into tangible vision work, while also driving near-term iterations that move the product forward, • Leverage experiments and other tools/methods to gather meaningful insights and sharpen decision-making, • Uphold and advocate for design excellence, ensuring that usability, accessibility, and brand expression remain non-negotiable, • Contribute to the evolution of Broadway, StubHub's design system, expanding its ability to support innovative, high-quality experiences, • 8+ years of professional experience as a product designer, with a minimum of 2 years leading complex design projects, • Bachelor's degree in HCI, Interaction Design, or a related field, or equivalent practical experience, • Portfolio that showcases several projects and your direct contributions, • Experience designing across multiple platforms such as desktop and mobile (Android and iOS), • Ability to leverage quantitative and qualitative insights to inform design decisions, • Comfortable in a fast-paced, iterative product development process, • Exceptional skill in design and prototyping tools Mindset that excels at StubHub:, • A strong desire to learn and grow with the company, • A team-first mindset that prioritizes the success of the company, • Resilience and adaptability in response to changes and challenges, • Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions., • Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.

Job Description WHO WE ARE LOOKING FOR 5 years or more information technology engineering, design, and support. Strong mastery of Windows, Mac desktop and server OS variants. Strong proficiency with firewalls from, but not limited to, Fortinet, SonicWall & WatchGuard. Proficiency with networking equipment Very proficient with popular business grade NAS/SAN and storage technologies, such as Synology, QNAP, TrueNAS, Dell. Proficient with backup applications such as Veeam and Acronis. Strong mastery of networking technologies and concepts. Including switching, routing, WiFi, VLANs, VPNs. Very proficient with email and web technologies like Office 365, Google Workspace, SMTP, POP3, IMAP, domains, DNS, DKIM. Proficiency in cloud hosting technologies by, but not limited to, AWS and MS Azure. Proficiency with RMM tools such as JumpCloud, Atera, and Ninja RMM. Proficiency with scripting languages like Power Shell and Python. Proficient in IT security concepts and implementation. Proficient in setting up and managing popular security software from, but not limited to, Huntress, Sophos, Microsoft Defender, and Symantec. Strong knowledge of virtualization technologies, such as VMWare ESXi, Proxmox, XCP-NG, and Hyper-V. Familiarity with niche accounting, medical, and engineering software a plus. Must be able to independently problem solve under stressful situations. Must be highly organized and detail-oriented. Must be able to manage and coordinate IT projects from start to finish. Must be willing to self educate on new and emerging technologies in the IT field. Strong interpersonal skills. Excellent verbal and written communication skills. Must be comfortable interacting with staff and customers at all levels. Must be willing to learn and understand the customer’s business and business related IT needs and requirements. Including niche professional software. Work independently but in a team atmosphere & enjoy daily technical challenges. You will work directly with business owners and executives. Must be professional, courteous, and service-oriented. Punctual, dependable, and reliable. Effective in a very fast-paced, dynamic and challenging environment. Proficient with the design and deployment of scalable, secure, and high-performing IT systems and networks. Strong knowledge of Microsoft Office applications. Ability to follow and enforce our standard set of support policies. Possess a valid California driver’s license& have reliable transportation. Our employees visit various clients, on a daily basis throughout our service area. Viable transportation is a must. We do reimburse mileage according to the California standard rates and we also provide a company car for business hour use. Job Responsibilities: Install, configure, and maintain server and desktop operating systems, physical and virtual servers, network equipment, and software applications. Monitor and optimize the performance of IT systems to ensure uptime and reliability. Perform regular updates, patches, and upgrades to maintain security and compliance using GPOs, RMM, and scripts. Implement and manage virtualization platforms, cloud infrastructure, and on-premise hardware. Configure and manage Active Directory, DNS, DHCP, and Group Policies. Work with various vendors and contractors to implement the projects. Migrate emails from one email solution or provider to another. Monitor network and server health, addressing issues proactively. Maintain and regularly test backup and disaster recovery systems. Diagnose and resolve hardware, software, and network issues. Provide Level 2/3 technical support for end-users and internal teams. The ability to work under pressure and interface with senior management will be key to this role. Documenting all relevant infrastructure adjustments, augmentation, and deployment within the company documentation system. Ability to work flexible hours, including occasional after-hours for maintenance or emergencies. Comfortable working in both on-site and remote environments. Ability to participate in team rotational after-hours support. Company DescriptionInverselogic is a technology consulting, network management, managed services and software development firm with over 20 years in business. Why you'll love working at INVERSELOGIC: You'll work with a great group of people, one of the best in the business, in a highly collaborative, team and results oriented atmosphere You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle You'll work with large, sophisticated, and progressive clients throughout North America You'll get awesome benefits that include competitive and attractive compensation, performance based bonuses, holidays, vacation and sick days, medical insurance, life insurance, short and long term disability insurance, and more Ongoing training provided and plenty of opportunities to growInverselogic is a technology consulting, network management, managed services and software development firm with over 20 years in business. \r\n\r\nWhy you'll love working at INVERSELOGIC:\r\n\r\nYou'll work with a great group of people, one of the best in the business, in a highly collaborative, team and results oriented atmosphere\r\nYou'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle\r\nYou'll work with large, sophisticated, and progressive clients throughout North America\r\nYou'll get awesome benefits that include competitive and attractive compensation, performance based bonuses, holidays, vacation and sick days, medical insurance, life insurance, short and long term disability insurance, and more\r\nOngoing training provided and plenty of opportunities to grow

Job Description We are seeking a top-notch IT Director. One must have law firm experience and be a leader who inspires confidence while also being able to be hands-on. This IT Director strategically plans, coordinates, directs and designs the IT activities of the firm as well as provides administrative direction and direct hands-on support for the IT daily operations. You'd be responsible for network performance incl. maintenance, upgrades and overall IT systems function. You'd coordinate and direct network maintenance and upgrades with an external, outsourced agency. Will work closely with the partners to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the firm. The Director of Information Technology serves as a strategic partner, supporting the Firm's leadership team and providing direction and insight into the Firm's technology operations. Engaging with every member of the Firm, harnessing the collective ambitions of the individuals, and translating that into actionable solutions for the success of the Firm will prove both challenging and rewarding. The Director of Information Technology will lead a team that delivers a culture of excellence that enables everyone at the Firm to do their best work. This is in-office 5 days per week. DUTIES AND RESPONSIBILITIES Management & Leadership The Director of Technology is responsible for the overall performance of the Firm's engineering and help desk teams He/she will provide technology leadership; direct, plan, organize and supervise the activities of the IT Department; ensure the effective and secure operation of technology systems and services; and manage the IT budget and resources and vendor relationships. Responsibilities and expectations include, but are not limited to: • Develop technology roadmap and long/short term departmental goals, • Build effective working relationships with the Firm’s attorneys and staff, • Provide project management oversight and coaching for all IT initiatives, • Maintain a satisfactory level of technical skill department-wide, by keeping up with current trends and developments related to positions, • Ensure end-user involvement in technology decisions, • Manage vendor/consultant contracts and vendor/consultant service engagements for all technology and systems used by the Firm. The Director of Technology is responsible for designing, implementing and supporting the network infrastructure, applications and all other related technologies (physical, virtual and cloud) throughout the organization. The role is extremely hands-on and you will be expected to not only provide guidance but serve as subject matter expert and architect to all aspects of the network domain, with the ability to assist in design and configurations regularly. Knowledge and experience with the following systems is preferred: • Virtualization – VMware vSphere 6 or newer, • Storage (SAN) – Block & File, • Networking - Firewalls, Switching, Wireless, MPLS, SD-WAN, • Public and Private Cloud technologies – Azure, AWS and VMware on AWS, • Data Protection – Backup, BCDR and Replication technologies, • Active Directory – AD DS, DNS, DHCP, GPO, • Messaging – Exchange (2013 or newer), Office 365, Spam/Content filtering, • Mobile Device Management (MDM) Solutions and Mobile Endpoint Protection, • Automation technologies – SCCM, Powershell, etc., • Monitoring of all firm’s systems inclusive of virtualization, networking, storage, and systems applications, • Datacenter Operations – Planning and execution of Co-located datacenters, • Other products that augment or replace the features and functions listed above Applications/Desktop & User Support Services The Director of Technology is responsible for identifying user needs, resolving problems and directing the IT team to provide top quality, consistently available computer service, support, training and maintenance of technology systems; ensuring attorney and staff have the appropriate tools to satisfy their practice needs, perform their duties and serve the Firm’s clients. Knowledge and experience with the following applications is preferred: • DMS – iManage, • Desktop Applications – MS Office, HotDocs, Workshare, CCC Macro, Nuance, SnagIt, • Specialty Applications – Relativity, CPI, InterAction, • Remote Access – VM Horizon, • Financial Systems – Aderant, • Telephony – Cisco VoIP PREFERRED KNOWLEDGE, SKILLS AND ABILITIES About the Person The Director of Technology must be able to communicate effectively at all levels of the Firm and must be able to develop productive relationships with attorneys and staff. Candidates must have the experience and knowledge to engender confidence and respect from the partners and executives. Candidates must be collaborative by nature and have experience working in a collaborative environment. He/she must also be an effective leader and mentor to all staff in the IT area. The successful candidate will have experience developing and implementing major IT changes firm-wide. • Bachelor’s degree in Engineering, Computer Sciences, Business Administration, or related field, • Minimum 10 years of IT support experience in a production environment, • Minimum 5 years of management experience in a professional services environment, • IT governance certification preferred (ITIL/COBIT), • Experience working in a law firm or legal department is preferred, • Experience leveraging ITIL best practices, • Experience managing an enterprise Microsoft computing environment, • Experience managing an enterprise VMware infrastructure, • Experience managing cloud-computing environments (AWS/Azure), • Experience managing, designing, and implementing enterprise business continuity solutions, • Experience managing vendors, contracts, and technical consultants, • Experience managing IT change management procedures in an enterprise environment, • Experience using and managing IT incident and problem management solutions, • Understanding of multi-site network topologies and designs Company DescriptionLeading CA law firm with offices in Los Angeles, San Francisco and Orange County.Leading CA law firm with offices in Los Angeles, San Francisco and Orange County.

Job Description Position Title (Programs Manager) Learning and Development Specialist Reports To Director of Learning and Development Program/Location Organizational Development / HTM Worksites Organizational Development Department Hope HQ | 16641 Roscoe Pl., North Hills, CA Classification Exempt | FT | Grant Funded Hope Mission Statement The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. Position Purpose and Summary The Program Manager - Learning & Development will help execute and support the design, development, and implementation of training for the HTM workforce. This position will provide training to staff within the Programs Department at Hope the Mission. Training shall provide Hope staff with the tools, resources, and education to equip staff with an ability to effectively work in the homeless services sector; often in client facing environments. This position is responsible to fulfill the training objectives of IS-Slot Based (ISP) funding grant.This position is a grant funded position, dependent on grant funding and conditions. Primary Duties and Responsibilities ● Deliver live and on-demand training programs using recognized training techniques and tools. ● Facilitate onboarding training for staff. ● Develop, update, and coordinate training for management staff. ● Facilitate learning through various delivery methods such as role-playing, simulations, team exercises, group discussions, videos, and lectures. ● Provide training on shelter-specific topics such as trauma-informed care, de-escalation techniques, understanding homelessness, and managing diverse client needs. ● Track and report on training completion and outcomes. ● Handle logistics for training activities, including venues and equipment. ● Assist/support the training needs for new and existing employees, which can include ongoing trainings for staff. ● Offer site-based training for program teams. ● Identify appropriate training vendors for company needs. ● Liaise with subject matter experts regarding instructional design. ● Develop training aids such as presentation materials, handouts, and workbooks. ● Attend meetings and seminars to obtain information for use in training programs or to inform management of training program status. ● Manage and maintain in-house training facilities and equipment. ● Stay current on training design and methodologies. ● Collaborate with shelter managers and frontline staff to tailor training programs to the specific needs and challenges of shelter operations. ● Provide training on emergency procedures, safety protocols, and crisis intervention specific to shelter environments. ● Perform other duties as assigned or required. Required Knowledge, Skills & Core Competencies ● Ability to apply adult learning principles in training design, presentation, teaching, and evaluation methods. ● Proficiency in Google, Microsoft, and other common web-based application ● Experience in the homeless social service field. (Preferred) ● Strong live facilitation and public speaking skills. ● Effective interpersonal, verbal, and written communication skills. ● Demonstrated project management experience. ● Ability to thrive in a fast-paced, constantly changing environment. ● Strong ability to multi-task and deliver on deadlines. ● Maintain up-to-date knowledge in the area of practice. ● Strong organization skills and ability to prioritize and manage multiple tasks. ● Ability to analyze and solve problems. ● Ability to work autonomously with initiative. ● Ability to operate a computer, various software programs, technology equipment, and telephones Qualifications ● A bachelor’s degree in Behavioral Science or a related field. (Required) ● At least two years of training experience in a related field. (Required) ● Experience in the homeless social service field. (Required) Mandatory Requirements: ● This position requires travel to remote work sites, up to 50% of the time. ● Employment eligibility verification ● Must have valid CA Driver's license & must provide proof of vehicle insurance coverage ● Must be able to qualify for HOTV’s commercial insurance coverage Physical, Demands, Environmental Conditions, Equipment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee is required to: Routinely required to ● Sit for extended periods of time ● Work on a computer (with screen time) for significant periods of time ● Multi-tasking ● Some degrees of mobility required (e.g. - ability to bend, twist, kneel, and lift up to 50 lbs.) ● Visual and hearing abilities required ● Use a desktop / laptop computer and ancillary office equipment ● Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis ● Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead

Job DescriptionVevo is the world's leading music video network, connecting an ever-growing global audience to high quality music video content for more than a decade. Founded by Universal Music Group and Sony Music Entertainment in 2009, Vevo offers fans worldwide a vast array of premium content to choose from, showcasing official music videos alongside a constantly developing lineup of live performances and innovative original programming. From top superstars to rising new talents, Vevo brings incomparable cross-promotional support to artists across the musical spectrum, at every stage of their careers. Vevo has consistently evolved over the past decade to lead within today's ever-changing media landscape, embracing partnerships with a number of leading distribution platforms to deliver extraordinary content within ad-supported environments. With more than 25B views across television, desktop and mobile devices each month, Vevo brings music videos to the world – when, where, and how fans want them. Vevo is looking for a rock star salesperson to sell Vevo’s music video programming platform to both clients and agencies. The Account Executive is responsible for building relationships, driving revenue and closing business. This seller is the day-to-day point of contact for agencies and clients and is responsible for selling Vevo’s value proposition effectively in the media marketplace, with special attention to Entertainment, Tech, Auto, CPG and QSR clients. This is a full-time position and is based at our office in Marina Del Rey, CA As a member of the team you will: • Drive revenue, close business, and build relationships, • Consult with clients on their advertising needs, and present innovative video solutions to meet their objectives, • Negotiate deal costs and terms to close client programs that results in a win for everybody, • Forecast/track/report sales performance, including budget, dates, and probability to close, • Travel throughout a territory (once/twice monthly), • Collaborate with Vevo teams (Client Services, Marketing, Programming) to lead proper execution of campaigns and insure alignment with customers, • Provide actionable insights and solutions to clients based on their objectives and Vevo’s opportunitiesThis describes you:, • A deep understanding of the Video landscape, inclusive of the programmatic marketplace, • You have established relationships with Los Angeles-based agencies and client-side teams, • Ability to lead, collaborate, and work autonomously in a dynamic start-up team environment with a positive demeanor, • Problem-solving skills, specifically the ability to assess situations, evaluate options, make decisions, draw conclusions, and exercise judgment, • Ability to analyze clients business marketing objectives, brand or ROI goals, media buying cycles, metrics for success, etc., • Proven capacity to utilize analytics to drive campaign optimization, • Demonstrated success managing relationships with IPG, UM, and Initiative, highly preferred Requirements:, • 4 years of digital, CTV, Programmatic or TV sales. Experience in online video and mobile required, • Proven track record of breaking New Business, • Strong negotiation & presentation skills, • Basic understanding of viewability and data tags, • Excellent organizational, analytical, interpersonal, and communication (written and oral) skills, • Advanced skills with Microsoft Outlook, Excel, PowerPoint, Word, • Knowledge of SalesForce and Operative preferred, • Expert familiarity with online media planning, research and trafficking tools; proficiency with @Plan, comScore, DART, Atlas, Free WheelInterested? Great, you may like to know:, • We're a fun, energetic, and tight knit team, • We really enjoy music and technology, • We have excellent compensation and benefits packages, • We have premier access to music content and new releases of original media content, • We love to give away concert tickets to live music - not to mention live Vevo-produced musical performances

Job DescriptionDescription: Command Investigations, LLC is looking for Claims Investigator to become part of a dynamic team. This is a great opportunity for individuals with prior SIU experience who demonstrate integrity, independence, and a drive to succeed in a fast-paced investigative environment. Why You Will Love Working with Command Investigations, LLC? At Command Investigations, we are invested in YOU! We know, together, we can Lead with Excellence to provide top tier Service with Integrity that drives Results! Pay: $28.00 – $32.00 per hour Schedule: Full-time, however, due to the nature of this role, there is no guarantee of hours or case assignments; however, we pride ourselves on distributing available cases fairly. Our employees have opportunities to grow within a nationally recognized organization in an exciting and evolving industry. How We Take Care of You (for Full Time positions): • Accrued Paid Time Off, • Medical, Dental, Vision, and Life Insurance, • 401(k) Plan What You will Do: In this role, you will conduct claims investigations by gathering evidence, interviewing involved parties, documenting findings, and preparing comprehensive, detailed reports for client review. • Conduct investigations related to insurance claims, including workers’ compensation, general liability, auto, and property cases, • Obtain in-person recorded statements from claimants, witnesses, and involved parties, • Capture detailed scene photographs to support investigative findings, • Prepare comprehensive, factual, and well-organized investigative reports within required deadlines, • Review case materials and identify inconsistencies or areas requiring further inquiry, • Communicate effectively with clients and internal teams to provide case updates and ensure investigative objectives are met, • Utilize sound judgment and discretion while maintaining confidentiality and compliance with company standards, • Manage multiple case assignments simultaneously while prioritizing tasks to meet strict due dates What We are Looking For: • Exceptional attention to detail and accuracy, • Strong work ethic with a willingness to learn and adapt, • Team-oriented mindset and open-minded attitude, • Ability to thrive in a focused, detail-driven, and repetitive environment, • Strong computer skills and working knowledge of Microsoft Suite, specifically in Word and Outlook, • 3-5 years of experience required, • Prior experience with multi-lines investigations strongly preferred, • Reside within a 60-mile radius of the posted location required, • Multi-lingual is a plus, • High school diploma or equivalent required, • College degree strongly preferred, • Proficient reading skills and ability to follow directions required, • Must be able to work independently, provide excellent customer service, and demonstrate strong interpersonal, organizational, and multi-tasking skills. Flexibility and effective time management are required, • Flexible to work overtime preferred, • Regular, predictable, and full attendance, as assigned, is an essential function of the job, • Willingness to work the required schedule The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The employee will be required to remember and understand certain instructions, guidelines, or other information., • The employee should have the ability to lift up to and including 25lbs/11.34kg on occasion., • The employee will be required to sit, stand, and/or walk for long periods at a time., • The employee will be required to enter text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine, or 10-Key numeric keypad. Command Investigations, founded in 2012, is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client. Our team leverages cutting-edge technology to stay at the forefront of the industry. With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale. Command Investigations, LLC is an Equal Opportunity Employer.

Job Description Position Title Program Manager – Learning & Development Specialist (Safety Trainer) Reports To Director of Learning and Development Program/Location Organizational Development / HTM Worksites Organizational Development Department Hope HQ | 16641 Roscoe Pl., North Hills, CA Classification Exempt | FT | Grant Funded Hope Mission Statement The mission of Hope the Mission is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. Position Purpose and Summary TThe Program Manager – Learning & Development Specialist (Safety Trainer) will lead, execute, and support the design, development, and delivery of training programs with a specialized focus on safety, risk prevention, and crisis response for Hope the Mission’s workforce. This position will ensure that all employees are trained and equipped with the knowledge, tools, and skills necessary to work safely and effectively in homeless services, particularly in client-facing, high-stress, and shelter environments. This role will develop and implement training on topics including workplace safety, OSHA compliance, emergency preparedness, trauma-informed crisis intervention, de-escalation, and best practices for maintaining safe environments for both staff and program participants. Primary Duties and Responsibilities ● Deliver live and on-demand training programs using recognized adult-learning and safety training techniques. ● Facilitate safety-focused onboarding training for new hires.Design, update, and deliver training on emergency procedures, workplace safety, fire/life safety, OSHA standards, and shelter safety protocols. ● Facilitate learning through role-playing, simulations, safety drills, group discussions, case studies, videos, and interactive exercises. ● Provide training on trauma-informed care, de-escalation, hazard awareness, and managing diverse client needs in potentially volatile environments. ● Collaborate with program leadership to identify, assess, and mitigate safety risks across sites. ● Track and report on training completion, safety compliance, and staff certifications. ● Handle logistics for training activities, including scheduling, venues, equipment, and drills. ● Identify and coordinate with external vendors, subject matter experts, and regulatory bodies for specialized safety certifications (e.g., CPR/First Aid, OSHA). ● Develop training materials such as safety manuals, presentations, quick-reference guides, and workbooks. ● Conduct site-based training and safety audits, ensuring compliance with policies and protocols. ● Maintain up-to-date knowledge of safety regulations, training methodologies, and trauma- informed practices. ● Perform other duties as assigned. Required Knowledge, Skills & Core Competencies ● Strong knowledge of workplace safety standards, OSHA regulations, emergency preparedness, and risk management. ● Ability to apply adult learning principles in training design, delivery, and evaluation. ● Excellent facilitation and public speaking skills with an ability to teach safety procedures in a clear, hands-on manner. ● Strong interpersonal, verbal, and written communication skills.Experience conducting safety assessments, incident investigations, or workplace hazard mitigation (preferred). Demonstrated project management and organizational skills. ● Proficiency in Google Workspace, Microsoft Office, and safety training software/tools. ● Ability to thrive in a fast-paced environment and manage multiple training projects. ● Experience in homeless social services and trauma-informed care (preferred). ● Ability to work autonomously with initiative and strong problem-solving skills. ● Ability to operate a computer, various software programs, technology equipment, and telephones Qualifications ● Bachelor’s degree in Occupational Health & Safety, Behavioral Science, or a related field (required). ● At least 2-3 years of experience as a trainer, with specific background in safety, risk management, emergency response in a related field (required). ● Safety certifications (e.g., OSHA, CPR/First Aid Instructor, Fire Safety, Emergency Preparedness) strongly (preferred). ● Experience in the homeless social service field. (preferred) Mandatory Requirements: ● This position requires travel to remote work sites, up to 50% of the time. ● Employment eligibility verification ● Must have valid CA Driver's license & must provide proof of vehicle insurance coverage ● Must be able to qualify for HOTV’s commercial insurance coverage Physical, Demands, Environmental Conditions, Equipment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee is required to: ● Sit for extended periods of time ● Work on a computer (with screen time) for significant periods of time ● Multi-tasking ● Some degrees of mobility required (e.g. - ability to bend, twist, kneel, and lift up to 50 lbs ● Visual and hearing abilities required ● Use a desktop / laptop computer and ancillary office equipment ● Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis ● Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead

Administer Omnissa Horizon VDI pools and Remote Desktop Services (RDS). A large Beverage company in Corona, CA is hiring a System Administrator II -the highest technical support layer for their global IT infrastructure. Provide operational support for 600 Windows Servers (Windows Server 2016 and

Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Overview At Vision IT, we prioritize the well-being and success of our employees, their families, and our customers. As an Intermediate Field Technician, you will play a vital role in providing support for incident troubleshooting and remediation, both remotely and on-site. This position requires a solid technical foundation, problem-solving skills, and the ability to work collaboratively with teams to ensure effective IT service delivery. You will manage incident and service request tickets, address technical issues, and contribute to the improvement of the IT environment. Key Responsibilities: Remote and Deskside Support: • 3-5 years of experience in a technical support or field technician role, preferably in IT or a related field., • Strong understanding of incident management and troubleshooting, including remote and deskside support for both hardware and software issues., • Experience working with EITSM systems for incident and service request ticket management., • Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving IT issues., • Ability to work effectively with cross-functional teams to ensure smooth and efficient service delivery., • Basic knowledge of IT systems, networking, and common troubleshooting methods., • Excellent written and verbal communication skills., • Certification in ITIL, CompTIA A+, or related technical certifications., • Experience with remote desktop support tools and management software., • Ability to travel to on-site locations for deskside support., • Ability to lift and move IT hardware as needed (up to 50 lbs.)., • This position requires work in both office and remote environments, depending on the nature of the support request. At Vision IT, we lead with People First, ensuring our employees and customers thrive. We cultivate an environment of compassion and servant leadership, empowering our teams to drive mission success. If you are passionate about solving complex IT challenges and contributing to high-quality service delivery, we encourage you to apply. At Vision IT, we offer a comprehensive benefits package to support your health, well-being, and long-term financial goals, including: • 401(k) Plan with company matching contributions., • Dental & Vision Insurance for dental care, eye exams, glasses, and contacts., • Health Insurance with comprehensive coverage., • Paid Time Off (PTO) to help maintain work-life balance., • Disability Insurance for short-term and long-term protection., • Life & AD&D Insurance for life and accidental death/dismemberment.

Job DescriptionSenior Help Desk Technician IIEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionBenefits/Perks • Flexible Scheduling, • Career Advancement Opportunities, • Competitive Compensation Summary The IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties. IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. IT Technician I Responsibilities: • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools and diagnostic utilities to aid in resolving support requests., • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined., • Installing and configuring hardware and software components throughout various network infrastructure devices., • Install antivirus software and ensure virus definitions are up to date., • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals., • Establishing good relationships with all departments and colleagues., • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience., • Exceptional written and oral communication skills., • Experience with desktop operating systems including Windows 10, Windows 11, and Mac OS., • Experience with server operating systems including Server 2012, Server 2016, Server 2019, Server 2022 is a plus., • Active Directory knowledge a plus, • Kaseya RMM and Autotask PSA Experience a plus, • Valid Driver License and ability to drive to customer locations when required.

Job DescriptionThermal Engineer – Junior to Mid-LevelLocation: Preferred On-Site in Los Angeles (Northridge Area) – Remote Considered Duration: 6 months – 1 year (with potential extension) Engagement: Contract Travel: Not expected Rate: TBD (based on experience) About the Role We are seeking a highly motivated, execution-focused Thermal Engineer to support advanced aerospace hardware development programs. This role is ideal for a junior to mid-level engineer who thrives in fast-paced environments, works independently, and consistently delivers high-quality analysis, documentation, and testing support. You will contribute directly to thermal modeling, system-level testing, and qualification activities spanning two key programs: Kuiper Modem Module and Optical Communications Terminal v2 (OCT v2). Candidates with strong hands-on testing experience coupled with analytical proficiency are encouraged to apply. Key Responsibilities Kuiper Modem Module (50% allocation / 12 months) • Provide thermal design inputs to mechanical, electrical, and cross-functional engineering teams., • Develop and execute thermal modeling using Thermal Desktop (SINDA) and/or ANSYS thermal tools (Icepak, Fluent, Mechanical)., • Prepare comprehensive documentation including analysis reports and test plans., • Build thermal testing and qualification plans., • Conduct thermal testing, data collection, and correlation of test results to thermal models.Optical Communications Terminal v2 – OCT v2 (50% allocation / 12 months), • Execute thermal trade studies for electronic enclosure architectures., • Perform preliminary thermal analysis for PCB assemblies., • Collaborate with design teams to support early mechanical concepts., • Define, plan, and execute development-stage thermal testing activities.Basic Qualifications, • Bachelor’s degree in mechanical engineering or a related technical discipline (or equivalent experience)., • 3+ years of experience using Thermal Desktop (SINDA) and/or ANSYS thermal analysis tools (Icepak, Fluent, Mechanical)., • 2+ years of hands-on thermal testing experience including test planning, thermocouple/heater installation, DAQ operation, power supply operation, correlation, and verification., • Experience writing engineering documentation, including reports, test plans, and results summaries.Preferred Qualifications, • Experience with avionics thermal design and analysis., • CAD proficiency (NX, SolidWorks). NJ46KAqy73

Job Description We are seeking an IT Application Support Specialist to join our team! You will resolve computer-related issues and installation for our clients using our ERP system, OMS. OMS is available on both the cloud and on-premise, and your role is to help maintain and resolve customer issues that arise on both the on-premise and cloud version. This role involves troubleshooting and installation of our software system on a customer's hardware and server configuration. As new and existing clients purchase and subscribe to our services, your role will be to ensure that customers have the proper configuration and setup needed to go live. We are a small, close-knit company, and work in a fast paced environment. You will be expected to work cross functionally in other operations of our company, such as sales and software engineering. Responsibilities: • Installation of the on-premise version of OMS ERP, including initial installation, updates, and configuration that is needed to get customers live, • Assist customers in converting existing data from their previous software to OMS, • Configure our cloud ERP including user onboarding, creation, and maintenance, • Maintain and troubleshoot cloud ERP issues, • Answer phone calls from our main support line and resolve customer issues during business hours, • Resolve issues for clients via phone, in person, or electronically, • Track customer issues and resolutions, • Experience in Microsoft SQL Server setup and maintenance, • Experience in Networking (e.g. DNS, ports), Windows Domain and Workgroup setup, • Previous experience in IT, customer service, or other related fields, • (nice to have) Fluency in SQL and Microsoft's Remote Desktop Service, • (nice to have) Amazon Web Services (AWS) experience, • (nice to have) Knowledge of warehousing, supply chain, e-commerce, and accounting principlesCompany DescriptionMaster System is a leading enterprise resource planning (ERP) software company that has helped thousands of wholesale distributors worldwide streamline and improve their operations. Our ERP system, known as OMS, is targeted towards supply chain operations, which includes inventory, warehousing, fulfillment, ordering, and accounting management. Our latest product, Pavo, brings OMS's features to the cloud and enables e-commerce solutions for wholesalers. We service a wide range of clients in industries such as shoes, apparel, and general merchandise, each with company sizes from as small as a singular employee to thousands of employees.Master System is a leading enterprise resource planning (ERP) software company that has helped thousands of wholesale distributors worldwide streamline and improve their operations. Our ERP system, known as OMS, is targeted towards supply chain operations, which includes inventory, warehousing, fulfillment, ordering, and accounting management. Our latest product, Pavo, brings OMS's features to the cloud and enables e-commerce solutions for wholesalers. We service a wide range of clients in industries such as shoes, apparel, and general merchandise, each with company sizes from as small as a singular employee to thousands of employees.

Job Description About Next Perimeter: Next Perimeter is a leading cloud-first cybersecurity provider specializing in zero trust architecture and protection against modern-day threats, whether in-office or remote. We leverage cutting-edge technologies like Intune, Windows, and Microsoft 365 to deliver security and optimization settings to devices, ensuring a modern desktop experience for our clients. The Role: The ideal candidate will be charismatic, customer service-centered, and energetic. This is an excellent opportunity for a technician looking to grow and work in a fast-paced, expanding entrepreneurial organization. What You'll Be Doing: In this role, you will be responsible for answering incoming calls from users, asking appropriate questions to understand their problems, and logging tickets in our ticketing system. You will provide troubleshooting and support for both Windows and Mac operating systems, including Microsoft 365 products, and deliver remote technical support to clients to resolve hardware and software issues promptly and effectively. Additionally, you will conduct thorough system diagnostics, troubleshooting, and problem-solving to identify root causes and prevent future issues. Your duties will also include assisting with email issues and password resets, working closely with cross-functional teams to coordinate deliverables, timelines, and technical requirements, and documenting and maintaining accurate records of client interactions, technical solutions, and configurations for future reference. What We're Looking For: We are seeking a candidate who has strong expertise in configuring, troubleshooting, and supporting various hardware and software solutions. Proficiency in operating systems such as Windows and macOS, networking protocols, and cloud technologies is essential. Excellent written and verbal communication skills are required, with the ability to convey complex technical concepts to non-technical stakeholders. We are looking for someone with outstanding problem-solving skills and keen attention to detail, a customer-focused mindset, and the ability to build strong client relationships. The candidate must be able to handle multiple tasks, prioritize effectively, and be willing to travel to client sites as needed. What We Offer: We offer a competitive salary and benefits package, along with opportunities for career growth in cloud-first IT service delivery, automation, and cybersecurity. Our dynamic and supportive work environment is centered on operational excellence, providing employees with the tools and resources needed to succeed. Additionally, team members gain hands-on experience with cutting-edge security and lifecycle management technologies, ensuring they stay at the forefront of industry advancements. Lastly, you'll enjoy unlimited vacation, sick leave, and access to our Employee Assistance Program to support your well-being. Why Join Next Perimeter: You'll be joining a company that's redefining what IT should look like for modern, cloud-first organizations. We don't patch together tools or rely on legacy thinking. Instead, we offer our clients a zero-fuss experience with clear standards, secure environments, and support that just works. Internally, you'll be part of a team that values precision, documentation, and professionalism-and you'll have the opportunity to grow into deeper engineering work over time. What Your Schedule Will Be: This is an in-office position with a schedule of Monday through Friday, 9:00 AM to 6:00 PM. Upon the successful completion of Next Perimeter's 90-day introductory period, you'll be allowed to select one (1) recurring work-from-home day. Job Posted by ApplicantPro

Job DescriptionJob Title: Service Desk TechnicianLocation: Santa Monica, CA, (5 days work from office)Duration: 1 YEAR Job Description: • Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.·, • Apply policies to situations with minimal Supervision, • Performing project work as assigned under the supervision of a lead or manager., • Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills.·Requirements:, • Bachelor’s Degree preferred, • Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops., • Ability to provide technical support to computer users both on the telephone and face-to-face when necessary·, • Strong amount of technical knowledge of Windows XP, Windows 7,Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg) and telephony environments., • Moderate proficiency in troubleshooting desktop computer issues, both hardware and software, • Ability to manage a work queue in a ticketing system Illustrative Responsibilities:, • The focus of a service desk person is to stay at the service desk and service people over the phone., • Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desk top support person from a service desk person for reasons of efficiency., • Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations.·, • For any problem where the user is in the same location, during periods of very high call volume, incumbent may forward the problem to a desktop support member.

Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities • The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment, • This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance, • The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required, • Monitoring queues for incidents or requests that require resolution, • Escalate to L3 team /Vendors in case assistance is required to resolve any issue, • Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors, • Prioritizing work based on the impact and urgency of the ticket, • Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss), • For open tickets requiring spares and accessories and work closely with asset management team in coordinating them, • Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution, • Fulfilment of Service Requests where necessary, • Track and report status of IMAC requests, • Verify completion of IMACs, • Enable end user / equipment Installs, Moves, and changes (IMAC) Requests, • Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations), • User Data Transfer on need basis, • Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners, • Hardware imaging, deployment, and repair management services, • When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal, • Steady State Asset Refresh (Does not include project activity of bulk device replacement), • Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities, • Replacement of consumables for network printers and reporting issues to the appropriate vendor, • VIP Support (white glove service), • Inventory management and labelling of devices within Client office environment, • Handling shipping and receiving requests for movement of end devices within Client office Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude, • No minimum qualification as long as you have experience

Job Description Job Type: Full-time Location: Corona, CA (various locations) Job Summary: We are seeking a highly motivated and skilled IT Support Technician to join our IT team. The IT Support Technician will be responsible for providing technical support and troubleshooting for hardware and software issues on desktop and laptop computers, as well as peripheral devices. This role requires excellent problem-solving abilities, strong communication skills, and a customer-centric approach. Responsibilities: · Install, configure, and maintain computer hardware, operating systems, and software applications. · Diagnose and resolve technical issues related to desktops, laptops, printers, scanners, and other peripherals. · Perform hardware upgrades and replacements as needed. · Troubleshoot network connectivity issues (LAN/WAN, Wi-Fi). · Provide technical support to end-users in person, over the phone, and via remote access tools. · Document technical issues, resolutions, and procedures accurately and thoroughly. · Manage and track IT assets, including inventory of hardware and software. · Assist with user account management and access permissions. · Ensure data backup and recovery procedures are followed. · Stay up-to-date with new technologies and industry best practices. · Collaborate with other IT team members to resolve complex issues. · Adhere to IT security policies and procedures. Qualifications: · Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. · Minimum 4 years of experience as a PC Technician or in a similar IT support role. · CompTIA A+ certification preferred (or willingness to obtain). · Strong knowledge of Microsoft Windows operating systems (Windows 10/11) and Microsoft Office Suite. · Familiarity with basic networking concepts (TCP/IP, DNS, DHCP). · Experience with hardware troubleshooting and component replacement. · Proficiency in diagnosing and resolving software conflicts and errors. · Excellent communication, interpersonal, and customer service skills. · Ability to work independently and as part of a team. · Strong analytical and problem-solving abilities. · Ability to lift and move computer equipment (up to [e.g., 50] lbs) as needed. · Valid driver's license and reliable transportation (if on-site visits are required). Preferred Skills (Nice to Have): · Experience with ticketing systems (e.g., ServiceNow, KACE). · Knowledge of Windows and macOS operating systems. · Experience with mobile device management (MDM) solutions. · Familiarity with cloud-based applications and services. · Experience with active directory and user management.

Job Description We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Responsibilities • Address user tickets regarding hardware, software and networking, • Walk customers through installing applications and computer peripherals, • Ask targeted questions to diagnose problems, • Guide users with simple, step-by-step instructions, • Conduct remote troubleshooting, • Test alternative pathways until you resolve an issue, • Customize desktop applications to meet user needs, • Record technical issues and solutions in logs, • Direct unresolved issues to the next level of support personnel, • Follow up with clients to ensure their systems are functional, • Report customer feedback and potential product requests, • Help create technical documentation and manuals Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude

Job Description IT Support Technician – Los Angeles, CA- Onsite Job Description Position Summary The IT Support Technician’s primary responsibility is to provide technical software, hardware, telephone, printer, and audio/video conferencing support to firm employees and guests. This role participates in a rotating on-call schedule that may include after-hours and weekend support. This position is fully onsite in our Los Angeles, California office, Monday through Friday. After one year of successful performance, there may be an opportunity to shift into a hybrid schedule at the discretion of management. Responsibilities • Serve as the first point of contact for employees seeking technical assistance., • Diagnose and resolve computer, application, and basic network technical issues., • Provide both in-person and remote support as needed., • Support desktop and laptop hardware., • Troubleshoot and repair issues with Microsoft Word documents., • Assist with videoconferencing systems and tools including Zoom and Microsoft Teams., • Troubleshoot VPN and internet connectivity issues., • Use imaging tools to build and rebuild computers for deployment., • High School Diploma or GED required., • Advanced technical education is a plus but not required., • Ability to work independently as the onsite IT resource while also collaborating effectively with the broader IT team., • Excellent communication skills and patience when assisting users of varying technical skill levels., • Ability to record, track, correspond, and document resolutions to user issues., • Strong knowledge of Microsoft Windows and Microsoft Office 365., • Other duties as assigned, • Minimum of three (3) years of experience in application support and troubleshooting, preferably in a law firm or corporate professional services environment. Compensation for this position in Los Angeles is competitive and will be based on experience and other relevant factors. The target compensation range for this position is $75,000-$90,000/ Year Working Conditions and Physical Effort • Work is performed in a typical interior office environment. This position includes a full benefits package, including: • Competitive compensation, • Medical, Dental, Vision, Life Insurance, and additional voluntary benefits, • 401(k) with Profit Sharing Tucker Ellis LLP is committed to providing equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate diversity and are dedicated to fostering an inclusive workplace for all.

Job Description Crystal Stairs, Inc. Improving the Lives of Families through Child Care Services, Research, and Advocacy Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations. IT - Helpdesk Technician Location: Los Angeles, 90056 What We're Looking For: We are seeking a Helpdesk Technician to provide tier 1 & 2 technical support and assistance, whether on the phone, in-person, or remotely, related to computer systems, hardware, and software. This includes providing support for network equipment, applications (i.e. Zoom, Teams), Mitel telephones, voicemail and assisting with all end user applications run from laptops, iPads and mobile devices including but not limited to Office 365. This individual should be prepared to assist with troubleshooting all IT systems while being a team player and supporting tasks related to agency-wide IT improvement projects. The Helpdesk Technician will provide ongoing daily support to Head Start site and remote work staff. • This is 100% onsite, no remote work. The best suited candidate will: • Serve as the first point of contact for Head Start team members seeking technical assistance over the phone or email, • Installs and assists in the configuration of network equipment, network wiring, iPads, laptops, mobile phones, telephones, PCs and related equipment., • Supports Office 365, Teams, Zoom, Mitel, and other communications platforms., • Responding to queries on the phone, via email, in person, or through remote access. Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software., • Provide support for all related systems, equipment failures or service issues including training computer users., • Perform other duties as assigned. EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS: • High school diploma, • Minimum of 2 years' experience supporting IT and network systems, • Degree or Certification in Information Technology and Information Systems or Computer Science preferred but not required., • A+ and/or N+ certification preferred but not required., • Working knowledge of Microsoft Office 365 is required., • Working knowledge mobile devices security, • Ability to troubleshoot telecom and information technology problems and identify hardware / software issues, • Strong communication skills, • Knowledge and experience with Microsoft Windows Server operating systems., • Knowledge and experience with Microsoft Windows desktop operating systems., • Basic knowledge of network technologies, including TCP/IP, switching and routing Total Package of Benefits • Medical/ Dental/ Vision - 95% covered by Crystal Stairs, • 401k Matching Options, • Flex Spending, • Pre-paid Legal Services, • Sick and Vacation Time, • Paid Holidays and Winter Break, • Opportunity for Growth and Development, • Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status. For more information about Crystal Stairs, please visit our website at: Job Posted by ApplicantPro

Job DescriptionDesktop/Workstation Design EngineerEmployment Type: Full-Time, ExperiencedDepartment: Information Technology CGS is seeking an experienced Desktop/Workstation Design Engineer to participate in architecture discussions, system reviews, design planning, and technology roadmap planning for current and future desktop integration efforts. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Acts as the Subject Matter Expert for the development and implementation of the Desktop Operating System (OS) Images. - The candidate engineers’ robust solutions for large-scale deployment of software using OS deployment technologies such as Microsoft Endpoint Configuration Manager (MECM) and the Microsoft Deployment Toolkit (MDT). - Develops tests and implements software distribution packages, to include updates to software applications to be applied to desktops, laptops, tablets, and servers used within the enterprise. - Provides information and recommendations to meet various user-based software requirements. - Strong familiarity with scripting languages such as Powershell and VB script. - Implements server OS deployment methodologies to include automated server build processes. - Provides support for an OS patching infrastructure such as HCL BigFix or Windows Update/MECM that applies mandatory security updates to enterprise systems. - Analyzes, evaluates, and recommends desktop, laptop, tablet, and server hardware. - Performs security related tasks which include, documentation, vulnerability scan review, assessment support, patch management, and auditing as required. Qualifications:- The ideal candidate for this position will possess experience with integrating and upgrading desktops and laptops from the Windows 7 operating system to Windows 10 operating system, upgrading Microsoft and 3rd party applications, and have experience with litigating software such as Ipro and Concordance. - The ability to work independently with only minor guidance is a must. Our team is engineering a Windows 10 image on an Intel based system which will be integrated with Microsoft Exchange 2013, Microsoft Office 2013, and various 3rd party applications. · Windows OS engineering experience· Understanding of the application of security controls on the image· Microsoft Office engineering experience· Integrating anti-virus applications in an image· VPN/Remote access (Cisco Secure Access with RSA a plus)· Windows Scripting experience· Good writing skills Ideally, you will also have:- VB and/or VBA coding experience a plus· VDI/Citrix experience· SMS/SCCM experience a plus· Understanding of PKI· VMWare experience· Litigating software such as Ipro and Concordance Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionSalary: $82,000 - $86,000 base Help Desk Analyst (2nd Shift) Job Description Summary Jeffer Mangels Butler & Mitchell LLP (JMBM) is a results-driven law firm with a relentless focus on client satisfaction. It is through this focus that our work has a purpose and develops into a passion. We take pride in providing our clients with the results they deserve. If you thrive in an environment where your colleagues' defining characteristics are achievement, adaptability, initiative, professionalism, and resourcefulness, the culture at JMBM will prove rewarding. The Help Desk Analyst will have the appropriate technical expertise to work with all levels of Firm personnel and outside service companies to install, maintain, repair and/or upgrade IT hardware or software. In addition, for end users requesting technical service and support, this person will work towards maximizing productivity by providing exceptional user support across the LAN and WAN environments. They will be responsible for providing a solution, responding to urgent requests with a certain degree of calm and confidence, and escalating, when necessary, in order to meet the Firm's needs. Essential Duties • Provide remote support and visit floor locations in order to install, troubleshoot, maintain and support IT applications and equipment, such as laptops, desktops, mobile devices, printers, monitors, telephones, etc., • Harness communication skills to respond to all daily requests for IT technical service and support whether via phone, email, voicemail, in-person or via ticket notification., • Create and update tickets for incident lifecycle tracking, follow-up and root cause resolution, meeting SLA agreements, and standard performance metrics., • Display the highest level of customer service, interpersonal skills and professionalism by responding to customer needs in a timely and supportive manner, without delay., • Work with IT leadership and colleagues in the Los Angeles, San Francisco and Orange County offices for daily operations, Firm wide projects and initiatives., • Demonstrate a unique blend of technical and customer service skills with a professional and pleasant personality., • Communicate effectively with good listening skills and readily identify with the needs of the customer., • Contribute to and update the solutions knowledge base, evaluating and reporting trends., • Maintain knowledge of the Firm's policies and procedures and Firm-supported technologies, while being aware of current industry trends and technologies., • Setup and maintain multimedia and video conferencing systems for internal/external meetings. Qualifications • Minimum 1-2 years experience working in a Help Desk or Desktop Support role, • Associate/Bachelor's degree in a related technical field or equivalent work experience, • Microsoft Windows operating systems, Office 365, iManage, Active Directory., • Computer hardware maintenance and repair, • Capacity to lift and move equipment up to 30 lbs. and is required to stoop, kneel, crouch or crawl in confined areas, • Available to work after-hours and overtime as needed, • Participate in the 24x7 weekend IT On-Call program, once out of every five weekends. Position: Non-Exempt Location: Century City. 5 days onsite for the first 90-days, then 4 days per week onsite, 1 day remote thereafter. Hours are from 2:00pm to 10:00pm. Salary: $82k - $86k base Internal Privacy Policy

Job DescriptionDescription: Position Title: IT Service Desk Technician Location: Burbank, California (In-Person) Reporting To: Manager, IT Service Desk Legendary Entertainment is a leading media company with film (Legendary Pictures), television and digital (Legendary Television and Digital Media) and comics (Legendary Comics) divisions dedicated to owning, producing, and delivering content to worldwide audiences. Legendary has built a library of marquee media properties and has established itself as a trusted brand which consistently delivers high-quality, commercial entertainment including some of the world's most popular intellectual property. In aggregate, Legendary Pictures-associated productions have realized grosses of more than $20 billion worldwide at the box office. To learn more visit: . Summary Legendary is looking for a service desk technician with excellent problem-solving, communication and interpersonal skills to join the Service Desk team. The ideal candidate will successfully demonstrate patience, a positive, customer-friendly attitude, and the ability to work in a team environment. In addition, they should have a passion for technology and a desire to learn and grow quickly in a fast-paced environment. Responsibilities • Diagnose, support, maintain, and troubleshoot Windows and Mac computers, software, and printer issues over multiple channels (ticketing system, chat, phone, email, etc.)., • Provide support for users, including office and remote employees., • Configure and deploy Computers for new employees (account creation, software installation, etc.)., • Install and configure workstation, telephony, video, and mobile hardware/software as required., • Install and configure application and operating system software and upgrades., • Troubleshoot and repair hardware, network connectivity, and telecommunication issues., • Maintain call records, notes, and logs, and record resolution details., • Maintain hardware and software inventory., • Remove old equipment and performing data migration to new machines., • Configure and support various AV equipment in Executive offices, conference rooms, and multi-purpose rooms., • Support for business applications/platforms, such as MS Office, Adobe, Box, Zoom, iOS, Android., • Install and test software and computer-related equipment., • Other related duties per need and management direction.Requirements:, • Computer Science, Engineering or related degree, or equivalent work experience preferred, • Experience working with file collaboration, desktop productivity, and telecommunications services, • Familiarity with Conference Room A/V Equipment, • Excellent communication, documentation, and customer service skills, • Ability to work effectively both individually and as part of a team, • Knowledge of ITIL/ITSM best-practices, • Previous Customer Service and/or Service Desk experience preferred Legendary Entertainment is an equal opportunity employer. Legendary Entertainment does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual oriented, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law. The anticipated annual base salary for this position is $50,000 to $55,000. This range does not include any other compensation components or other benefits that an individual may be eligible for. Total rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. Legendary Entertainment also provides a variety of benefits to employees, including health insurance coverage, employee wellness programs, life and disability insurance, a retirement savings plan, year-round paid holidays, and paid time off (PTO). The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, market demands and indicators, specific and unique skills or training, level of education attained, certifications or other professional licenses held, and if applicable, the geographic location in which the applicant lives and/or from which they will be performing the job. The hiring salary range (amount) for this position applies to New York City and California.

Job DescriptionDescription⚠️ BEWARE OF JOB SCAMSAll job emails will come from pinpointhq.com, our ATS. We are seeking an experienced and motivated Tier 2 IT Support Specialist to join our remote IT support team. In this role, you will serve as an escalation point for complex technical issues unresolved by Tier 1 support during the weekdays. Weekend shift role is typically first line response to client incidents, service requests as well as responding to monitoring event alarms. You’ll provide remote assistance to end users across multiple environments, supporting hardware, software, network, and access management issues. This position requires excellent problem-solving skills, strong communication, and a customer-first mindset. Key ResponsibilitiesPhone Support: • First point of contact for all inbound calls in the Support Call phone queue, outside of working hours. Screen all calls, assign priority, address issues and requests, or route as required., • Conduct outbound calls to customers, clients, vendors, etc. as required., • Special handling of calls as required (Sales)., • Must be mature, self-actualized, patient with end-users, and able to deal with varying levels of client disaffection. Customer Support/CRM: • Field incoming help requests from clients via phone, email, & ITSM ticketing system in a helpful and courteous manner. Generate/update ITSM tickets for new and existing client issues., • Determine priority of support requests based on customer urgency and impact of the reported, • incident. Build rapport, elicit problem details from clients including nature of problem & error information., • Add, update, remove, verify ITSM ticket information as needed, including security pins, questions, updates, new client onboarding/offboarding, etc., • Perform ‘scripted’ and documented solutions as outlined in our KB (knowledge base), as qualified and trained. Perform functions like Account/Session lockouts, password resets, connection setup, email/mobile client setup, etc., • Record, track, & follow documentation during the incident process, including all supervisors’ instructions, and successful/unsuccessful solutions applied through the final resolution or escalation., • Perform application upgrades and updates scheduled outside of working hours, • Review/Triage Monitoring event alarms, decide to action or route to appropriate ticket queues, • (RFQ or Virtual Infrastructure). Understand and apply policies and guidelines for escalations, • Review/Code all cases coming into the ticket queue during shifts, • Review and provide first contact to any cases, • Actively review the KB and participate in cross-training opportunities to advance to the IT Support Specialist position. Tier 2 Support: • Provide advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting via phone, email, chat or remote session., • Set up and configure virtual desktops utilizing VMware Horizon and associated applications., • Set up and configure desktops, laptops, mobile devices, monitors, printers, and other office technology., • Diagnose and resolve intermediate network problems (e.g., connectivity, DNS, VLANs); coordinate with Tier 3 for complex issues., • Perform remote installations of client applications within a cloud environment (e.g. QuickBooks, Lacerte, Bluebeam, AutoCad, Revit, etc.), • Manage and support user accounts in Active Directory, Microsoft 365, and other systems; handle access requests, MFA support (e.g. Duo, Microsoft), and onboarding/offboarding tasks., • Respond to and resolve support tickets in the IT service management (ITSM) platform; ensure accurate documentation and timely follow-up., • Act as a liaison between end users and higher-tier support teams, ensuring clear communication and prompt issue resolution., • Participate in IT projects including deployments, office moves, system migrations and server upgrades. Skills, Knowledge & Expertise• 5+ years of experience in a Windows systems administrator role. MS900/AZ900 certifications are a plus. • 3+ years of supporting private/public cloud environments: VMWare Horizon, Citrix, TS/RDS, or other VDI solutions. VCTA/VCP are a plus., • 3+ years working with networking, including TCP/IP, DHCP, DNS, SMTP, HTTP, and distributed networks. CCNA is a plus., • Solid experience using Veeam, Office 365, GPOs, VOIP, MDM, Cisco, Sophos, and SonicWall firewalls., • Intermediate knowledge of VMware and Hyper-V environments., • Strong knowledge of Windows Server., • Strong knowledge of Windows AD, DHCP, and DNS., • Database experience, including knowledge of SQL., • Excellent communication and organizational skills, and the ability to stay focused on completing tasks and meeting goals within a busy workplace., • Interest in Cloud Engineering and its impact on greater business practices., • Skilled at working in tandem with a team of engineers, or alone as required. Experience: • Minimum of 3 years in a support role within a Managed Services Provider (Tier 2 escalated support)., • Experience supporting/deploying virtual desktop instances, printers, mobile phone devices., • Troubleshooting network connectivity issues., • Preferred: Associate’s degree in information technology or a related field., • Mandatory: High School diploma or equivalent.

Job Description IT Support Analyst: FT-Exempt $70,000 - $75,000 DOE Reports To: Vice President IT Job Summary: Conducts select tasks and activities to design, test, implement, monitor, and maintain Century’s network, systems, and infrastructure under the guidance of the Network Team. Emphasis on supporting IT Infrastructure, new user-focused technology deployments, and ensuring that tasks are completed on time with full documentation. Key Responsibilities: • OPERATIONS, • Adhere to established standards and best practices. Ensure that audit and security requirements are followed where directed., • Assist with coordinating long-running projects between departments including creation of shared documentation, timelines, maintenance windows, and resource scheduling, • Maintain IT asset tagging and IT inventory database, • Ensure that server rooms and all IT storage areas are organized and secure, • Assist with the operation of Universal Warehouse’s internal applications., • Create and maintain documentation for IT systems within the scope of this role, • USER ADMINISTRATION, • Configure/install new hardware including employee workstations, • Administer technical support and software training for Universal Warehouse staff., • Provision accounts and permissions in accordance with best practices and with proper audit trails, • Support and install system/application updates on user systems, • Provide one-on-one and small group user training for new technology deployments, • SYSTEMS ADMINISTRATION, • Assist with new system implementations, • Maintain familiarity with all critical infrastructure and networking systems in use, • Administer business application systems within the scope of the network team, • Troubleshoot systems issues to a root cause and recommend steps to resolve, • Provide department coverage for routine work, • ADDITIONAL RESPONSIBILITIES, • Perform other related duties as required and assigned. KNOWLEDGE, ABILITY AND SKILLS: • Academic background with the Windows networking environment. Ability to adapt and apply that knowledge to real world IT systems under the direction of the Network Team., • Ability to competently troubleshoot desktop PCs and business applications, • Understands the importance of maintaining the systems integrity of design, logic, and data., • Ability to present facts and recommendations effectively in oral and written form., • Ability to establish and maintain effective relationships with others., • Proficiency in using and supporting Microsoft 365 products., • Self-motivated, • Strong written and verbal communication skills., • Good organizational and analytical skills. EDUCATION, TRAINING AND WORK EXPERIENCE: • Associate's or bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent certification, or military experience, • At least 2 years of experience of working with Desktop Hardware configuration, Microsoft Windows 10/11, Active Directory and PowerShell, MS Office Applications (Office 365), • Microsoft (MCP or MCSE), ITIL Foundations, A+, Network+ certifications, • At least 1 year of experience of working with Microsoft Exchange, • Academic or previous experience administering Windows Servers and Workstations, • Microsoft Azure IaaS and/or Virtualization experience preferred, • Previous troubleshooting experience with Hyper-V is preferred, • Previous SharePoint administration experience is preferred, • Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is frequently required to talk or hear. The employee regularly is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms., • The employee is regularly required to sit for long periods of time; on occasion may need to climb or balance; and stoop or kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment and job sites is usually low, applicable to a business office. The above is a description of the current essential functions and duties and responsibilities of your position. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position. At the Company’s discretion, these essential functions, duties and responsibilities may be modified in the future to meet the business needs of the Company. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. I have read and understand this explanation and Job Description. Company DescriptionUniversal Warehouse Company’s goal is to achieve supply chain excellence through partnership, innovation and evolving technology to exceed customer’s expectations. Our business philosophy provides importers, exporters, retailers and manufacturers with distribution efficiency and supply chain savings. These strategies focus on programs that reduce cycle times and inventory expense while optimizing channel flow alternatives, on-time delivery and information management. In collaboration with our affiliates, Universal benefits from continuous investment in information applications and supply chain technology. Our flexibility and approach translates to direct customer cost-savings.Universal Warehouse Company’s goal is to achieve supply chain excellence through partnership, innovation and evolving technology to exceed customer’s expectations. \r\n\r\nOur business philosophy provides importers, exporters, retailers and manufacturers with distribution efficiency and supply chain savings. These strategies focus on programs that reduce cycle times and inventory expense while optimizing channel flow alternatives, on-time delivery and information management. \r\n\r\nIn collaboration with our affiliates, Universal benefits from continuous investment in information applications and supply chain technology. \r\n\r\nOur flexibility and approach translates to direct customer cost-savings.

Job DescriptionCompany Description Seeking a proactive and customer-focused IT Helpdesk Support Specialist to provide technical assistance to stores in the California region. The ideal candidate will be responsible for troubleshooting hardware, software, and network-related issues while ensuring efficient IT support operations. This role requires strong problem-solving skills, attention to detail, and the ability to communicate technical concepts to non-technical users. Onsite – Full-Time Work Hours: • Monday to Friday, 8:00 AM – 5:00 PM Salary: • Entry Level: starting from $50K (DOE), • Manager Level: around $70K (DOE) Job Description ● Respond to user inquiries and provide technical support via phone, email, or in-person. ● Assist users in resolving hardware, software, and network-related issues. ● Walk users through problem-solving processes and provide step-by-step solutions ● Diagnose and troubleshoot technical issues reported by end-users. ● Escalate complex problems to the appropriate IT support teams for resolution. ● Perform root cause analysis and implement solutions to prevent recurring issues. ● Maintain accurate records of user issues, solutions provided, and other relevant information. ● Create and update knowledge base articles to facilitate self-help for end-users. ● Install, configure, and update software applications and operating systems. ● Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. ● Conduct routine checks and maintenance tasks to ensure system stability and security. ● Provide basic training to end-users on using hardware and software applications. ● Create and deliver user guides and tutorials for common issues. ● Collaborate with other IT support teams and departments to resolve complex issues. ● Participate in meetings and contribute to the improvement of IT processes. Qualifications ● Proven experience as an IT Help Desk Support or similar role. ● Knowledge of computer hardware, software, and troubleshooting techniques. ● Strong communication and customer service skills. ● Familiarity with help desk software and remote desktop tools. ● Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus. ● A degree in Computer Science, Information Technology, or a related field is preferred. ● Bilingual in Korean and English Additional Information ● Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy ● 401 (k) Retirement Plan with up to 5% match per company policy ● Life Insurance and AD&D (Accidental death & Dismemberment) per company policy ● BTA Insurance (Business Travel Accident Coverage) ● Company provided lunch ● Paid-time off (PTO) and Paid Holidays per company policy ● Celebration & Condolence Benefits per company policy ● Holiday Gift certificates per company policy ● FSA (Flexible Spending Account) per company policy ● DCFSA (Dependent Child Care Spending Account) per company policy ● HSA (Health Savings Accounts) per company policy

Job DescriptionJob Overview: We are seeking a highly capable Service Desk Analyst II who will be responsible for onsite support as well as inbound calls and tickets from Cortavos managed services clients. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to different systems, new user onboarding, existing user offboarding, and many other tasks. In this hybrid role, youll become an integral part of our support ecosystem, directly impacting our clients' successes. For three days a week, be the linchpin at a client's location in Azusa, providing hands-on deskside support, and fostering enduring client relationships. The remainder of your week will be our Sandy Springs-based office, where you'll extend your expertise to various clients. Engage in continuous learning, collaborate with our adept Systems Engineers, and enhance your skillset. Your role is vital in providing efficient resolutions, maintaining client satisfaction, and contributing to the knowledge base that bolsters our Managed Services team. The ideal candidate will take an empathetic approach when communicating with clients, and relay technical questions and solutioning in a patient, polished, and professional manner. This position reports directly to the Service Desk Manager. Responsibilities: Helpdesk • Provide on-site support in Azusa, California - ensuring streamlined operations and building strong client rapport., • Offer a blend of on-site and remote support, including but not limited to configuring Outlook and OneDrive, printer configurations, internet issues, networking questions, access via Remote Desktop, and other Level 1-2 support issues., • Engage with initial calls and/or emails, create the initial ticket, and escalate as necessary to other departments with warm handoffs., • Ticket maintenance, you will typically spend a portion of the workday reviewing existing tickets and looking for cases that should be closed, following up with users where appropriate, and setting reminders for future action., • Maintain and write accurate knowledge base articles as you come across knowledge and information while working cases. Knowledge is the base of Managed Services., • Install and configure computer hardware, software, and peripherals according to organizational standards as provided in company documentation., • Maintain accurate records of computer hardware inventory., • Install, update and make sure required software is available., • Train with the Engineering department as well as Service Desk Analyst peers to improve skills and knowledge. Work with them on more complex issues as time allows., • Associates or Bachelors degree in progress, • 1 year of MSP experience, • 3 years IT service desk experience, • 3 years of customer service experience over the phone and email, • Managed Service Provider experience, • Experience with service desk ticketing systems (Autotask), • Proficiency of Microsoft 365 Admin, • Proficiency of Windows 10/11, • Proficiency in Microsoft Office Suite and Microsoft Teams, • General knowledge of network devices (switches, firewalls, etc), • General knowledge of macOS, including setup, support, and application troubleshooting., • Strong written and verbal communication skills; empathetic customer service approach, • Excellent organizational, time management, and multitasking capabilities, • Bachelor's degree, • Microsoft Certifications, particularly any prerequisite for Microsoft 365 Certified: Enterprise Administrator Expert and Exam MS-102: Endpoint Administrator., • Familiarity with IT hardware, software, and managed services technology., • Proficiency in Google Suite, particularly Gmail and Google Docs., • Working knowledge of Microsoft Intune., • 60% - Onsite Service Desk Support (~24 hours/week), • 20% - Remote Service Desk Support (~8 hours/week), • 15% - Knowledge Base Documentation (~6 hours/week), • Competitive salary, as well as employer, contributed health benefits, • Unlimited paid time off, • Onsite work 3 days/week, more as needed, • Remote work, • Access to a Company cell phone plan, • A seat on an energetic team that collaborates and pushes each other to be better, • A fast-paced but cooperative environment with endless potential for growth, • Celebration events for team and Company successes throughout the year Flexible work from home options available.

Job DescriptionThe Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults. Supervision Receives general supervision from the IT Supervisor. Department and Location: SFV - IT Technology The Position and Job Summary Provide technical support over the phone, via email and in person to resolve issues involving applications, computer hardware, printers, mobile devices, RingCentral functionality troubleshooting, VPN, and basic network access while focusing on customer service. In addition to resolving daily Help Desk issues, this position will be assisting other IT functions with special projects and assignments as directed by the IT Supervisor and/or IT Director. • Identifies and diagnoses Level I/II problems for laptop or desktop users, Microsoft Office, Therefore (EDMS), Sandis, Zoom, Scrive, Adobe, Audio/Video Conferencing, RingCentral functionality troubleshooting, Network Connectivity, VPN, various hardware and email technologies., • Troubleshoot complex technical problems., • Maintain compliance with established SLA’s, • Ensure that notifications and status updates are accurate, and that procedures are followed and updates, as necessary., • Ensures that tickets are prioritized in accordance with business needs and are being closed in a timely manner., • Develops knowledge articles and videos for the users and other team members., • Supports the inventory application and processes., • Responds to security incidents, reviews logs, and escalates suspicious activity., • Provides basic support to the Azure, Intune, Active Directory and Exchange environments and escalate issues to the lead IT specialist as necessary., • Under the guidance of the lead IT specialist and IT Operations team to perform basic server-based functions, such as creating/modifying network printers, stop/start local server services, and others., • Learn new technologies being introduced to NLACRC at a level to resolve issues and teach others to support these technologies., • Participates in related special projects and meetings, testing, implementation, and post-implementation support., • Ability to provide basic network troubleshooting before escalating to the Lead IT specialist., • Must be able to work occasional nights, weekends, and holidays and be on-call for emergencies. Must be able to travel between company locations., • Other duties as required., • Must be available to support On-call CSC’s on the weekends and the board meetings and VAC meetings as needed., • Enhance professional knowledge and skills through ongoing education and hands-on experience., • Other duties as required. Employment Standards To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Education & Experience Any combination equivalent to or likely to provide the required knowledge and skills is qualifying. • A typical way to obtain the knowledge and skills would be: High School Diploma, GED or Equivalent required., • Two (2) years college with coursework in Computer Science or Business Administration preferred. Two (2) years’ experience working in a technical environment in a Level II role supporting a Mid-Market organization of 250+ or a large complex Information Technology Department. Demonstrated skills in problem analysis and resolution. Microsoft Certifications preferred. Non-profit experience a plus. Skills and Abilities Senior level Microsoft support skills and experience with Helpdesk Ticket Systems, Active Directory, Single Sign On (SSO), Multifactor Authentication (MFA), Exchange Server, Endpoint Security Software, Virtual Private Networks (VPN), Cloud Backups, SANDIS (iSeries), SharePoint, SQL. Working knowledge of Lenovo laptops, MS Azure and MS Intune a plus. Overall good technical knowledge. Able to understand the problem and communicate the solution effectively. The successful candidate must also be customer-oriented with patience to deal with difficult customers. Possess the capability to troubleshoot problems in a fast-paced environment. Must have excellent English oral and written communication with the ability to convey technical information, both verbal and written, to a wide range of end-users. Strong organization skills and ability to multi-task and prioritize effectively. Ability to participate as part of a team of technical and non-technical personnel. Ability to create processes that can be followed by others. Strong customer service skills with good judgment and critical thinking skills. Essential Requirements Valid California Driver’s License and reliable transportation, or acceptable substitute, required. NLACRC Offers an Excellent Benefits Package We offer employees a variety of health and dental plans: • Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs., • Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents, • Pre-Tax Flexible Spending Account for eligible health care expenses, • Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses, • No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees, • No cost Vision plan for employees and eligible dependents, • Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees, • NLACRC offers two (2) deferred compensation plans - 457 and 403(b), • Participate in the Public Service Loan Forgiveness program, • Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time, • Holidays – NLACRC offers 12 paid holidays throughout the year, • Most positions are offered a hybrid – remote option Please note that benefit costs are pro-rated for part-time employees. Professional Development Opportunities & Growth NLACRC values the professional development of staff! Variety of career paths for entry level management positions for those seeking leadership opportunities in the social services field. Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. Compensation This is a non-exempt position. Base Pay Rate / Salary Range Information The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience. NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Description This position will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting our clients across multiple locations and many different industries. The Level 1 Technology Support Specialist will be responsible for the administration and internal support of the Clients’ PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned. · Honest, self-motivated, professional, team player and the ability to work with minimal supervision · Travel to client offices when needed · Exceptional customer service skills, organizational skills with a proven ability to manage multiple priorities · Ability to learn new technology quickly · Must be able to diagnose problems quickly and correctly with computer systems and introduce a resolution · Provides installation, support, and maintenance of workstation, scanner, fax, printers, mobile devices, etc. · Answer client calls and create detailed tickets · Escalate tickets to the appropriate technician when needed · Remote/ On-site troubleshooting of level 1 issues such as desktop hardware failures · Will be responsible for taking calls on an On-Call rotation · Punctuality is required · Provide helpdesk support and resolve problems to the end user's satisfaction · Monitor and respond quickly and effectively to requests received through phone calls or email to ticketing system · Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority · Modify configurations, utilities, software default settings, etc. for the local workstation · Utilize and maintain the helpdesk tracking software · Document internal procedures · Assist with onboarding of new users · Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment · Install, test, and configure new workstations, peripheral equipment, and software · Maintain inventory of all equipment, software, and software licenses · Manage PC setup and deployment for new employees using standard hardware, images, and software · Assign users and computers to proper groups in Active Directory · Perform timely workstation hardware and software upgrades as required SUPERVISORY RESPONSIBILITIES: None COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: · Problem Solving - Identifies and resolves problems in a timely manner · Gathers and analyzes information skillfully · Develops alternative solutions Customer Service · Manages difficult or emotional customer situations · Responds promptly to customer needs · Responds to requests for service and assistance · Meets commitments Interpersonal Skills · Maintains confidentiality · Listens to others without interrupting · Keeps emotions under control Oral Communication · Speaks clearly and persuasively in positive or negative situations · Listens and gets clarification · Responds well to questions Written Communication · Writes clearly and informatively · Able to read and interpret written information Quality Management · Looks for ways to improve and promote quality · Demonstrates accuracy and thoroughness Business Acumen · Understands business implications of decisions · Aligns work with strategic goals Ethics · Treats people with respect · Keeps commitments · Inspires the trust of others · Works with integrity and ethically · Upholds organizational values Organizational Support · Follows policies and procedures · Completes administrative tasks correctly and on time · Supports organization's goals and values Strategic Thinking · Develops strategies to achieve organizational goals · Understands organization's strengths & weaknesses Judgment · Displays willingness to make decisions · Exhibits sound and accurate judgment · Supports and explains reasoning for decisions · Includes appropriate people in decision-making process · Makes timely decisions Motivation · Sets and achieves challenging goals · Demonstrates persistence and overcomes obstacles Planning/Organizing · Prioritizes and plans work activities · Uses time efficiently · Plans for additional resources · Sets goals and objectives · Organizes or schedules other people and their tasks Professionalism · Approaches others in a tactful manner · Reacts well under pressure · Treats others with respect and consideration regardless of their status or position · Accepts responsibility for own actions · Follows through on commitments Quality · Demonstrates accuracy and thoroughness · Looks for ways to improve and promote quality · Completes work in timely manner Attendance/Punctuality · Is consistently at work and on time · Dependability · Follows instructions, responds to management direction · Takes responsibility for own actions · Keeps commitments · Commits to long hours of work when necessary to reach goals · Innovation Meets challenges with resourcefulness QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of Microsoft Office software; including Word, Excel, Email and Scheduling software PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 60 pounds. Employee is required to maintain a valid driver’s license with reliable transportation. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Job Type: Full Time Required education: · Associate degree in IT, Computer Science or related field Required experience: · 1-3 years of relevant technical experience · Customer Service: 1 year (preferred) · Types at least 40 wpm · Proficient MS Office Experience Preferred certifications: · Windows: 1 year · Customer Service: 1 year · A+ Certification · Network+ · Microsoft Certified Professional · MCSA · MCITP

Job Description This position will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting our clients across multiple locations and many different industries. The Level 2 Technology Support Specialist will be responsible for the administration and internal support of the Customer's PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. This position will work directly with customers and partners providing expertise in hardware and software installations, troubleshooting and configuration recommendations. DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned. · Honest, self-motivated, professional, team player · Travel to client offices when needed · Exceptional customer service skills, organizational skills with a proven ability to manage multiple calls and tickets with minimal supervision · Ability to learn new technology quickly · Able to constantly balance multiple tickets and request in high pressure situations and will take escalations from Level 1 Technicians · Must be able to diagnose problems quickly and correctly with computer systems and introduce a resolution · Provides advanced level installation, support, and maintenance of servers, core infrastructure (switching, routing, firewall) and other computer systems · Efficiently manages configuration of desktops, servers, core infrastructures and services (IIS, e-mail, AD, DNS, DHCP etc.) · Assists with planning for and responding to client project needs when applicable · Answer client calls and create detailed tickets · Escalate tickets to the appropriate engineer when needed. · Remote/ On-site troubleshooting of level 2 issues such as desktop hardware failures. · Will be responsible for taking calls on an On-Call rotation. · Punctuality is required · Provide helpdesk support and resolve problems to the end user's satisfaction · Monitor and respond quickly and effectively to requests received through from phone calls or email to ticketing system · Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority · Modify configurations, utilities, software default settings, etc. for the local workstation · Utilize and maintain the helpdesk tracking software · Document internal procedures · Assist with onboarding of new users · Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment · Install, test, and configure new workstations, peripheral equipment, and software · Maintain inventory of all equipment, software, and software licenses · Report issues to the NOC for escalation · Manage PC setup and deployment for new employees using standard hardware, images, and software · Assign users and computers to proper groups in Active Directory · Perform timely workstation hardware and software upgrades as required SUPERVISORY RESPONSIBILITIES: None COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: · Problem Solving - Identifies and resolves problems in a timely manner · Gathers and analyzes information skillfully · Develops alternative solutions Customer Service · Manages difficult or emotional customer situations · Responds promptly to customer needs · Responds to requests for service and assistance · Meets commitments Interpersonal Skills · Maintains confidentiality · Listens to others without interrupting · Keeps emotions under control Oral Communication · Speaks clearly and persuasively in positive or negative situations · Listens and gets clarification · Responds well to questions Written Communication · Writes clearly and informatively · Able to read and interpret written information Quality Management · Looks for ways to improve and promote quality · Demonstrates accuracy and thoroughness Business Acumen · Understands business implications of decisions · Aligns work with strategic goals Ethics · Treats people with respect · Keeps commitments · Inspires the trust of others · Works with integrity and ethically · Upholds organizational values Organizational Support · Follows policies and procedures · Completes administrative tasks correctly and on time · Supports organization's goals and values Strategic Thinking · Develops strategies to achieve organizational goals · Understands organization's strengths & weaknesses Judgment · Displays willingness to make decisions · Exhibits sound and accurate judgment · Supports and explains reasoning for decisions · Includes appropriate people in decision-making process · Makes timely decisions Motivation · Sets and achieves challenging goals · Demonstrates persistence and overcomes obstacles Planning/Organizing · Prioritizes and plans work activities · Uses time efficiently · Plans for additional resources · Sets goals and objectives · Organizes or schedules other people and their tasks Professionalism · Approaches others in a tactful manner · Reacts well under pressure · Treats others with respect and consideration regardless of their status or position · Accepts responsibility for own actions · Follows through on commitments Quality · Demonstrates accuracy and thoroughness · Looks for ways to improve and promote quality · Completes work in a timely manner Attendance/Punctuality · Is consistently at work and on time · Dependability · Follows instructions, responds to management direction · Takes responsibility for own actions · Keeps commitments · Commits to long hours of work when necessary to reach goals · Innovation Meets challenges with resourcefulness QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of Microsoft Office software; including Word, Excel, Email and Scheduling software PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 60 pounds. Employee is required to maintain a valid driver’s license with reliable transportation. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Benefits • Comprehensive benefits package, including health, dental, and vision insurance., • Retirement plan with company match., • Paid time off and holidays., • Opportunities for professional development and career growth., • A supportive and collaborative work environment.

Job Description This is a remote position. Position Summary Reporting to the Senior Service Desk Specialist, the Service Desk Technician provides technical support via phone, email, chat consultations. Incumbent must be able to operate in Windows comfortably and Apple environments, and some user knowledge of Linux/Unix shell environments. This is a service-oriented phone support call center environment; assisting or redirecting students, faculty, and staff on a wide range of issues. Subject to business needs, we may support flexible and remote work arrangements. Options will be discussed during the interview process. Responsibilities Provide accurate and rapid response to customer problems to ensure customer productivity. Gather, organize, and document relevant information directly from customers. Consistently apply excellent customer-service techniques to all interactions and work (e.g., set expectations appropriately, confirm problem is resolved, understood correctly and ensure satisfaction). Utilize Knowledge Management system content (knowledge bases) and personal technical background to identify and resolve IT issues. Work with junior members of the Service Desk, providing guidance and handling escalations. Monitor and oversee the work of other team members when needed. Escalate single-user issues when and where appropriate (e.g., service owners, Senior Service Desk Specialist, other Help desks) as per knowledge content and training. Participate in Service Desk tasks and projects when appropriate. Perform additional duties as assigned and/or requested. Requirements Minimum Qualifications Strong knowledge of Windows and Apple operating systems, connectivity and email applications, network troubleshooting, web tools and problem-diagnosis skills. Experience troubleshooting ID/authentication issues. 1+ years of full-time frontline helpdesk/tech support experience. Some user knowledge of Linux/UNIX shell environments. HDI certification (Support Center Analyst, Desktop Support Technician, Customer Service Representative). Knowledge Centered Support Publisher Certification. A+, Network+ certification. Minimum 3 years’ Customer Service experience (in any industry). Minimum 3 years’ previous Service Desk or Desktop Support experience supporting internal customers. Minimum 3 years’ experience supporting Windows and Mac environments. Other Requirements Ability to communicate clearly via the telephone, utilizing active listening skills, asking questions for clarification, and using interpersonal skills such as empathy and patience. Ability to identify and diagnose basic IT problems and recommend solutions; and self-motivated to use available resources to find the best solution possible. Ability to work in a fast-paced, team-based, customer service-oriented environment. Ability to work as part of a cohesive team and on own initiative with minimal direction. Highly organized individual with ability to learn quickly, prioritize, and an eye for attention to detail. Demonstrated ability to multitask in a high-pressure environment and focus despite frequent interruptions. Demonstrated ability to speak and write clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including email.