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A company is looking for a Desktop/SCCM Support - Primarily Remote. Key Responsibilities Create and deploy software packages for SCCM, focusing on Autodesk and Bentley products Coordinate testing with technical leads and business users to enhance the end-user experience Provide technical trouble

Job Description This is a remote position. Remote Bilingual (Spanish/English) Customer Service Representative - Hiring for December 15 and January 05 start dates - Training completion incentives - Weekly incentives offered for meeting call center goals - Technical screenings are being conducted daily from 8am EST through 8pm EST until this class is filled. If testing and minimum qualifications are met during the screening, we are moving forward to background for the 1/5 start date. You will be offered this role if: You pass the systems requirements, equipment requirements, language fluency and a background check, you will be offered this role. We are seeking bilingual (Spanish/English) Customer Service Representatives to support members with their transportation benefits. Representatives assist with ride reservations, confirm eligibility, and answer related questions. Why Join The Team • 100% remote position—work from home anywhere in the U.S., • Flexible schedule - you will choose the shifts you are available!, • Perfect for students and parents who need schedule flexibility Work Schedule: Monday–Saturday, between 8:00 a.m.–6:45 p.m. - You will choose your availability within the operating window. Equipment: As a 1099 Independent Contractor, you must have your own laptop/desktop, monitors, and headset. Training is provided. What You’ll Do • This is a very contractor friendly job with a lot of flexibility. The calls are friendly, and you will help members arrange transportation to and from their medical appointments in English and Spanish. The above is not an all inclusive list of all duties performed by this job title, only a representative summary of the primary duties and responsibilities. You’re a Great Fit If You Have: • Full fluency in English and Spanish (verbal and written)., • Customer service experience in a call center environment is preferred., • Experience in healthcare or benefits support preferred., • Ability to self-manage and maintain service quality., • Strong computer skills and ability to learn new systems quickly., • Have own devices (laptop, headset, dual monitors), • Have high speed internet, hardwired 50 download and 40 upload, • Must provide valid government ID, pass device diagnostic, language assessment and background screening before beginning work., • Healthcare or insurance experience is a plus (Medicaid, Medicare, or patient coordination). Knowledge, Skills & Abilities You Will Need: • Must be able to navigate multiple computer systems while interacting with customers. Proficient with online chat (Teams) functions for resources and support., • Ability to work independently with a strong sense of focus, task oriented, nonjudgmental, and clear sense of boundaries., • Ability to think critically and make decisions using sound judgment, experience, and existing tools/resources, including applicable rules/regulations. Valid government ID required System Diagnostic and language assessment required: You must be willing to undergo a live scan of your equipment to ensure you have the minimum internet, equipment and Spanish speaking fluency to perform services. Background Screening required: All 1099 contractors are required to undergo a background check before acceptance. Technology Requirements. You MUST have the following to ensure your equipment and devices meet the minimum requirements to accept calls for this contract role. Equipment and internet speed will be tested on a live call. • Windows 11 or newer, • Processor: 6 cores or more, • RAM: 16 GB minimum, • Dual monitors and USB headset, • Wired internet connection with at least 50 Mbps download / 40 Mbps upload *See bottom instructions to test your internet speed proactively and confirm you meet the device and system requirements. If interviewed, you will be asked to confirm on a live call. INTERNET SPEED REQUIREMENTS: DOWNLOAD at least 50 Maps/UPLOAD at least 40 Mbps. • To check you internet speed, visit SPEEDTEST.NET. DEVICE AND SYSTEM REQUIREMENTS: WINDOWS 11 or Higher/16 GB RAM • To check your device specifications, from your laptop or desktop, go to the START menu, Type: "About Your PC" to access the device specifications page. Processing cores of 6 or higher • To access Task Manager, hover over the START menu icon and RIGHT CLICK. When the menu populates, choose Task Manager. (You may also access Task Manager by pushing the CTL, ALT, DELETE keys simultaneously, and choose Task Manager), • Once you are on the Task Manager page, ensure you click on "Performance", then review the bottom the page to find "cores". It must be 6 or higher. Job Type: Contract Benefits: • Flexible schedule, • On-the-job training, • Work from home (If you are unsure, follow the below instructions. Your internet speed will be verified if selected to interview via Speedtest.net. You can prepare by confirming ahead of time - 1. Go to speedtest.net and test your internet speed. 2.Click "Go" Please provide the download and upload speed that displays on your screen after the testing is completed) • Do you CURRENTLY own a laptop or desktop computer that meets the required specifications (Windows 11, 16 GB RAM, 6-core processor)? Those who reply to this question and provide their specific RAM, Windows Edition and how many Cores will be given interview priority. (If you are unsure, follow the below instructions. Your systems will be verified if selected to interview. You can prepare by confirming ahead of time - 1. From the Start Menu of your PC, type "About Your PC" to confirm RAM is at least 16 GB and Windows Edition is at least "Windows 11"., 2. To confirm processing cores, click CTL/ALT/DELETE and choose "Task Manager", then click "Performance". "Cores" are displayed towards the bottom/center of the screen. Cores must be at least "6".) • Are you willing to undergo a criminal background check prior to taking calls?, • You will be asked to provide valid identification prior to completing your background. Are you willing to provide a valid government ID?, • If offered this contract role, are you available for a January 5, 2026 start date? Education: • High school or equivalent (Required) Language: • fluent Spanish AND English (Required) Location: • Remote Requirements Must be able to navigate multiple computer systems while interacting with customers. Proficient with online chat (Teams) functions for resources and support. Must be bilingual English-Spanish • Ability to work independently with a strong sense of focus, task oriented, nonjudgmental, and clear sense of boundaries., • Ability to think critically and make decisions using sound judgment, experience, and existing tools/resources, including applicable rules/regulations. Valid government ID required System Diagnostic and language assessment required: You must be willing to undergo a live scan of your equipment to ensure you have the minimum internet, equipment and Spanish speaking fluency to perform services. Background Screening required: All 1099 contractors are required to undergo a background check before acceptance. Technology Requirements. You MUST have the following to ensure your equipment and devices meet the minimum requirements to accept calls for this contract role. Equipment and internet speed will be tested on a live call. • Windows 11 or newer, • Processor: 6 cores or more, • RAM: 16 GB minimum, • Dual monitors and USB headset, • Wired internet connection with at least 50 Mbps download / 40 Mbps upload *See bottom instructions to test your internet speed proactively and confirm you meet the device and system requirements. If interviewed, you will be asked to confirm on a live call. INTERNET SPEED REQUIREMENTS: DOWNLOAD at least 50 Maps/UPLOAD at least 40 Mbps. • To check you internet speed, visit SPEEDTEST.NET. DEVICE AND SYSTEM REQUIREMENTS: WINDOWS 11 or Higher/16 GB RAM • To check your device specifications, from your laptop or desktop, go to the START menu, Type: "About Your PC" to access the device specifications page. Processing cores of 6 or higher • To access Task Manager, hover over the START menu icon and RIGHT CLICK. When the menu populates, choose Task Manager. (You may also access Task Manager by pushing the CTL, ALT, DELETE keys simultaneously, and choose Task Manager), • Once you are on the Task Manager page, ensure you click on "Performance", then review the bottom of the page to find "cores". It must be 6 or higher. Benefits The flexibility working from home.

Job Description: Field IT Roles and Responsibilities: Detailed Primary Description of project/Requirement Description • Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines., • Working with OEM vendors for replacing spares, hardware repairs & troubleshooting, • Inventory management, • Imaging of Laptops & Desktops, • Printer Management, • Assistance in fixing issues for Conference room and working with Vendor for room setup, • Hardware/software troubleshooting and resolution, • Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers., • Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies, • Network & Sharing printer installation, • Knowledge of Office 365 support, • Coverage/compliance software installation and troubleshooting, • Good communication skill, • Good Knowledge of DHCP, DNS., • Maintain IT inventory, coordinate vendor support, and assist with procurement, • Support Mac devices, • Strictly adhere to defined Service Level Agreements (SLA’s), • Support recurring meetings, events, and after-hours activities as required, • Documenting incidents, problems, and resolutions for future reference and for the knowledge base, • L1 level network troubleshooting and resolution for LAN Connectivity, • Hands & feet support to Backend team for Network/Server/application issue, • Working with vendor support contacts to resolve technical issues, • Labelling Racks & devices, • Server mounting/movement, • Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

System Administrator (Managed Services / Microsoft 365 & Azure) A fast-growing MSP is hiring a System Administrator to support and modernize client environments across Windows Server, Microsoft 365, Azure Entra ID, VMware, and SonicWall. This role blends escalated support with light project work and offers steady growth, strong benefits, and a partial WFH schedule. What You Will Do • Resolve Level 2 escalations across Windows Server, Microsoft 365, Azure Entra ID, Exchange, and desktop environments, • Configure and troubleshoot SonicWall firewalls, switches, routers, and VPNs, • Support VMware environments, server upgrades, and workstation deployments, • Implement remote access solutions such as VPN and Terminal Services, • Support backups, security tools, and LAN/WAN connectivity, • Document resolutions and communicate clearly with clients What You Bring • Two or more years of MSP experience, • Strong troubleshooting skills across Windows Server, M365, Exchange, and Azure Entra ID, • Hands-on experience with firewalls (SonicWall preferred) and core networking, • Familiarity with VMware or Hyper-V, • Excellent client communication and service skills Benefits • Health, dental, and vision insurance, • 401(k) with company match, • Quarterly profit sharing, • Certification reimbursement, • One WFH day per week Compensation $60,000 to $70,000 depending on experience

Fast-growing technology leader committed to driving client success through modern IT solutions! Since 1995, this Houston-based Cloud Service Provider has earned its reputation as a trusted partner in IT consulting, cybersecurity, cloud computing, and network support. Known for a fast-paced, customer-first culture that’s both professional and fun, they invest in their people and foster growth at every level. About the Role We’re expanding our engineering team and seeking an System Administrator L2 who’s ready to take on escalated Tier 1 support and contribute to exciting modernization projects. You’ll work hands-on with Windows/Microsoft technologies, VMware, SonicWall firewalls, and desktop hardware — all while helping clients optimize and secure their IT environments. What You’ll Do: • Provide advanced support for Microsoft technologies including Azure AD, Office 365, Windows Server, Exchange, and Active Directory, • Troubleshoot and maintain VMware environments, • Configure and support networking equipment like routers, switches, and SonicWall firewalls, • Handle hardware and software deployment for desktops, printers, servers, and other devices, • Support remote access solutions including VPN, Terminal Services, and Citrix You Bring: • Must have MSP industry experience, • Solid experience with Windows Server, Exchange, SharePoint, VMware, M365, and networking fundamentals, • Strong troubleshooting skills for firewalls, VPNs, and network connectivity Why Join Us? • Competitive salary $55K–$70K, • Comprehensive benefits: health, dental, vision insurance, • 401(k) with company match + quarterly profit sharing, • Training and certification reimbursement, • Partial remote work (1 day per week), • Work at our Houston HQ: 77043

IT Support Engineer — Houston, TX 77043 | $60K–$70K + Benefits Join a fast-growing technology leader committed to driving client success through modern IT solutions! Since 1995, this Houston-based Cloud Service Provider has earned its reputation as a trusted partner in IT consulting, cybersecurity, cloud computing, and network support. Known for a fast-paced, customer-first culture that’s both professional and fun, they invest in their people and foster growth at every level. About the Role We’re expanding our engineering team and seeking an IT Support Engineer who’s ready to take on escalated Tier 1 support and contribute to exciting modernization projects. You’ll work hands-on with Windows/Microsoft technologies, VMware, SonicWall firewalls, and desktop hardware — all while helping clients optimize and secure their IT environments. What You’ll Do: • Provide advanced support for Microsoft technologies including Azure AD, Office 365, Windows Server, Exchange, and Active Directory, • Troubleshoot and maintain VMware environments, • Configure and support networking equipment like routers, switches, and SonicWall firewalls, • Handle hardware and software deployment for desktops, printers, servers, and other devices, • Support remote access solutions including VPN, Terminal Services, and Citrix You Bring: • Must have MSP industry expereince, • Solid experience with Windows Server, Exchange, SharePoint, VMware, M365, and networking fundamentals, • Strong troubleshooting skills for firewalls, VPNs, and network connectivity Why Join Us? • Competitive salary $60K–$70K, • Comprehensive benefits: health, dental, vision insurance, • 401(k) with company match + quarterly profit sharing, • Training and certification reimbursement, • Partial remote work (1 day per week), • Work at our Houston HQ: 77043

Remote, but must come to Houston office for meetings. No one more than 100 miles of Houston will be considered. Job Summary: The Help Desk Admin is an IT professional responsible for assisting users with computer hardware and software issues. This role involves responding to user inquiries, managing multiple queues, and assessing problems with IT equipment and applications. The ideal candidate should possess strong technical knowledge, effective communication skills, and the ability to multitask. They must be customer-oriented and patient when dealing with challenging situations. Essential Duties/Responsibilities: • Serve as the first point of contact for all computer hardware, software, and telecommunications issues and requests., • Utilize remote capabilities to assist with troubleshooting., • Provide customer service, help desk, and technical support, including migration, MS Office, and desktop configuration., • Offer desktop site support by determining the best solutions based on customer-provided details., • Resolve issues related to installed computer software., • Troubleshoot printer connection problems., • Maintain support materials by editing, updating, and generating documents for Service Now, JIRA Knowledge Article, and IT Service Desk knowledgebase., • Administer Active Directory/Azure, including account creation, shared mailbox creation, security group creation, and file share access., • Perform password resets for various websites and applications., • Document and log incident tickets using the Service Now tracking tool., • Provide support for mobile iOS/Android phones and tablets., • Assist with VPN software connection issues., • Create Cisco ISE Vendor VPN accounts., • Manage OKTA accounts and groups., • Support Citrix DaaS/VDI on company-issued and customer-owned devices. Working Conditions: • Some overtime may be required for special projects., • Travel up to 10%. Minimum Requirements: • Possess multi-tasking skills., • Ability to work independently and as part of a team., • Ability to work under pressure while maintaining a customer service attitude., • Experience in troubleshooting hardware, software, and network connectivity issues., • Understanding of technical support practices such as ticket documentation, service level agreements, statistics, and escalation processes., • Self-motivated with attention to detail., • Ability to organize workload, set priorities, and meet deadlines., • Effective communication and interpersonal skills., • Ability to maintain confidentiality of information., • Flexibility to work rotating on-call schedules and backfill for peers when needed., • Willing to work overtime mornings, afternoons and weekends. Preferred Qualifications: • On-prem ADAC/ADUC administration knowledge., • Knowledge of Azure Entra ID, MEM, MIM, and Exchange Admin., • Experience with OKTA support and administration., • Proficiency in Microsoft O365 support., • Familiarity with Service Now and JIRA ticketing systems., • SAP support and administration knowledge., • Citrix cloud support and administration expertise., • Support for Windows and Mac operating systems., • Knowledge of iOS and Android., • Cisco ISE support and administration skills., • Mobile Iron MDM knowledge., • Understanding of Windows registry and environment variables., • Experience with Oracle ODBC data source troubleshooting and DSN entry. Additional Knowledge, Skills, and Abilities: • Multi-tasking skills., • Strong communication skills., • Ability to work under pressure., • Attention to detail., • Decision-making capabilities., • Time management skills., • Ability to identify process improvements., • Self-motivation., • Conflict resolution skills., • Ability to redirect problems to appropriate resources., • Leadership qualities., • Adaptability.

Job DescriptionIT & Facilities ManagerTemp to Hire1st shift$35.00/hr Overview: We are seeks a proactive IT and Facilities Manager to replace a retiring team member. This role handles IT operations, facilities maintenance, and diverse operational tasks with a can-do attitude in a dynamic environment. Key Responsibilities: IT Operations: • Set up/maintain computers, printers, networks (Sonicwall firewall, VPN, Remote Desktop, RemotePC)., • Manage Microsoft Active Directory, Entra Azure, Group Policy, and Windows updates., • Oversee backups (TrueNAS, UrBackup, Paragon for DR every 6 months)., • Administer Salesforce, Google Workspace, Microsoft Office, and Macola., • Maintain network cabling, switches, and DNS (Network Solutions)., • Manage Verizon Wireless, RingCentral phone systems., • Coordinate A/C (15000 air handler), Facility Explorer, generator/elevator inspections, permits., • Manage groundskeeping, cleaning crews, pest control, and coffee services., • Oversee alarm systems (Total Connect, TruPortal)., • Monitor fire extinguisher tags and annual inspections., • Manage energy provider contracts and internet providers.Operational Support:, • Complete daily/weekly/monthly IT/facilities checklists, • Order/maintain supplies and run 3D printers, • Facilities access control hardware and software, • Various facilities cost KPIs

Job DescriptionDescription: Publishing Concepts, LP (PCI) is a Fortune 100 Best Companies to work for, headquartered in Dallas, Texas. PCI partners with colleges, universities, service organizations, social clubs, high schools, and other organizations to meaningfully engage their alumni and members. We build affinity, strengthen community, and create lasting relationships through accurate data collection, alumni and membership directories, Oral History publications, branded merchandise, and innovative fundraising programs. Through PCI and our StoryCause fundraising department, we help universities and nonprofits capture donor stories at scale, transforming conversations into meaningful insights that inspire giving. We don’t just strengthen connections — we capture, curate, and preserve the world’s stories. Inside Sales Associates Job Description We are seeking a highly motivated and detail-oriented Inside Sales Associate to join our team. Your primary responsibility is to engage with clients and guide them through our sales process with exceptional professionalism and efficiency. This role demands keen attention to detail, a commitment to following established processes, and a proactive approach to closing deals while ensuring excellent attendance! What you bring: • A love for sales and a positive, challenge-driven mindset., • Resilience, dedication to excellence, and a results-oriented approach., • Exceptional communication, active listening, and genuine empathy to connect with clients across a variety of Partners., • Goal-oriented, coachable, and motivated to deliver an outstanding experience on every call., • Strong keyboarding, spelling, and attention to detail. Our Culture! At PCI, we don’t just work, we connect, celebrate, and grow together. Our team thrives on joy, recognition, and continuous growth, guided by our five core values: Pursue Excellence Purposefully, Act with Integrity, Innovate a Culture of Fun & Relationships, Unlock Human Potential, and Lead with a Servant’s Heart. We promote from within, support each other, and challenge ourselves every day to make meaningful connections and leave a lasting impact. If you want to do work that matters and be part of a team that’s purpose-driven, as it is fun, we want to meet you! Inside Sales Responsibilities: Inbound and Outbound Calls: • Follow our established sales processes and scripts to ensure consistency and maximize success. Continuously improve your understanding and execution of these procedures., • Build value throughout the call, update client records, and pitch three branded apparel and commemorative books offerings on every call. Light fundraising and donation collection., • This position is remote; however, the employee must reside permanently in one of the following states: AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA., • Minimum 1 year of total work history - professional sales experience or 4-year college degree (preferred)., • Minimum High School Degree or Equivalent., • Must complete a background check within 48 hours of receiving an offer., • Must complete a reference check (3 professional references needed)., • Must have a quiet workspace: Free of disruptions for professional call handling., • Experience preferred in making high-volume sales calls., • Must have hard-wired Internet Connection: We are unable to work off Wi-Fi., • Must have a Download speed above 10/Upload Speed above 5., • Must have a quiet and distraction-free work environment at home conducive to making and receiving calls professionally. Must be able to sit for long periods of time. Inside Sales Associates Pay Rate and Schedule: • Rate of pay: $16 per hour + uncapped commission., • Average Associates earn $40K to $45K per year!, • Top Performers earn $45K plus per year!, • Must be able to work any 8-hour shift between 8 am CST and 8 pm CST., • Scheduled one-hour lunch and two 15-minute breaks daily., • Monday - Friday, offering full-time shifts only. Additional Company Awards Texas Great Place to Work: (2 consecutive years) Best Companies to Work for in Texas (6 consecutive years) Top 100 Places to Work: Dallas Morning News (7 consecutive years) Dallas 100: SMU Caruth Inst for Entrepreneurship (3 consecutive years) Top 100 Places to Work: San Antonio Express-News (2 consecutive years) San Antonio Business Journal: Best Places to Work (3 consecutive years) Virginia Top 100 Places to Work: Inside Business, The Hampton Roads Business Journal (2 consecutive years) Virginia Business: Best Places to Work (3 consecutive years) Arkansas Arkansas Business: Best Places to Work (2 consecutive years) National Intl. Customer Management Institute (ICMI) - 2021 Top Workplaces 2021, 2022 - received 7 Culture Excellence Awards Inc.5000 Fastest Growing Companies in America - 2020 with a growth rate of 102.48%, putting us in rarefied company with organizations such as Microsoft, Timberland, Vizio, Intuit, Chobani, Oracle, and Zappos.com Learn more about PCI PCI is firmly committed to the principle of equal employment opportunity. PCI offers employment opportunities without regard to race, color, sex, age, religion, national origin, disability, U.S. military, and or other prohibited bases of discrimination, both state and local. All aspects of the employment relationship (including recruiting, hiring, training, working conditions, compensation, promotion, discipline, and termination) are subject to this policy. Candidates must pass a pre-employment background check. #ZR

Job Description Job Description: IT and Facilities Manager Location: Houston Employment Type: Full-Time Overview: BPM Microsystems seeks a proactive IT and Facilities Manager to replace a retiring team member. This role handles IT operations, facilities maintenance, and diverse operational tasks with a can-do attitude in a dynamic environment. Key Responsibilities: • IT Operations:, • Set up/maintain computers, printers, networks (Sonicwall firewall, VPN, Remote Desktop, RemotePC)., • Manage Microsoft Active Directory, Entra Azure, Group Policy, and Windows updates., • Oversee backups (TrueNAS, UrBackup, Paragon for DR every 6 months)., • Administer Salesforce, Google Workspace, Microsoft Office, and Macola., • Maintain network cabling, switches, and DNS (Network Solutions)., • Manage Verizon Wireless, RingCentral phone systems., • Manage IT inventory., • Facilities Management:, • Coordinate A/C (15000 air handler), Facility Explorer, generator/elevator inspections, permits., • Manage groundskeeping, cleaning crews, pest control, and coffee services., • Oversee alarm systems (Total Connect, TruPortal)., • Monitor fire extinguisher tags and annual inspections., • Manage energy provider contracts and internet providers., • Operational Support:, • Complete daily/weekly/monthly IT/facilities checklists, • Order/maintain supplies and run 3D printers, • Facilities access control hardware and software, • Various facilities cost KPIs, • Experience in IT administration, facilities management., • Strong technical skills in networks, servers, and software., • Excellent organization, multitasking, and attention to detail., • Proactive, solution-oriented mindset., • Familiarity with vendor coordination, contract management., • Knowledge of TrueNAS, Sonicwall, and RingCentral., • Experience with 3D printing, access control systems., • Comfortable managing technical/physical infrastructure tasks. Company DescriptionFounded in 1985, BPM serves more than 2,000 programming centers, original equipment manufacturers, contract manufacturers and semiconductor manufacturers in over 42 countries. BPM programmers feature high-performance device handling, advanced serialization and quality control, meeting the highest programming and cyber security standards for automotive, aerospace, medical, industrial and mobile device industries. With BPM, you get intelligently designed systems that deliver the lowest programming cost per device. From low volume first articles to high volume production, BPM Microsystems has a solution to meet your needs today and into the future. Please Apply at in 1985, BPM serves more than 2,000 programming centers, original equipment manufacturers, contract manufacturers and semiconductor manufacturers in over 42 countries. BPM programmers feature high-performance device handling, advanced serialization and quality control, meeting the highest programming and cyber security standards for automotive, aerospace, medical, industrial and mobile device industries. With BPM, you get intelligently designed systems that deliver the lowest programming cost per device. From low volume first articles to high volume production, BPM Microsystems has a solution to meet your needs today and into the future.\r\n\r\nPlease Apply at

Job DescriptionJoining TÜV Rheinland means working for one of the world’s leading testing, inspection, and certification service providers with more than 20,000 employees globally. Our employees are our most important asset. That is why we invest in their development and offer competitive pay, multiple health insurance plan options, and a 401(k) with up to 6% company match. At the same time we live an international, team-oriented culture characterized by respect, collegiality and openness. This enables our employees to develop their potential, apply new knowledge and methods directly - and plan a long-term career with real opportunities for advancement.SUMMARY We are looking for a Senior Operational Technology (OT)/Information Technology (IT) Security Consultant to join our team. In this role, you will focus on assessing and documenting organizational and technical risk from gaps in compliance to relevant cybersecurity Medical device standards such as IEC81001-5-1, 82304-1, 62304 and other. Focus on assessing client’s security programs, compliance with regulatory or standards requirements for medical devices, potential security issues and gaps and readiness for various cybersecurity certifications. We’re looking for someone with senior experience in Medical device OT security frameworks including experience in a variety of IT Cyber security disciplines like: • FDA, • ISO27001 & NIST CSF, • Meet with clients to set rules of engagement, timelines, and expectations, • Occasionally provide pre-sales support as a Subject Matter Expert to help sales understand and interpret client needs and expectations for potential upcoming engagements, • Performing analysis of the architecture and infrastructure of Industrial Control Systems and/or Operational Technology (ICS/OT) in terms of cybersecurity posture Bachelor’s degree in Computer Engineering, Electrical Engineering, Computer Science or a related technical field Experience Minimum of 10+ years’ work experience in Operational Technology Security including: • OT/ICS systems and OT/ICS security industry practices along with exposure to IIoT technologies., • knowledge of one or more of the following: IEC 62443/ISA 99, ISO 27001, NIST SP 800-82, • Supporting PLC, DCS, SIS, HMI or SCADA systems. PHYSICAL DEMANDS & WORK ENVIRONMENT, • Work may be sedentary, sitting for long periods of time, working at a computer., • Laptop or Desktop Computer, • Ability to travel up to 20%, • Ability to interface with clients regularly As a global business, TUV Rheinland North America relies on diversity of culture and thought to deliver on our goal of Creative People, Practical solutions serving our client needs, and ensures nondiscrimination in all programs and activities in accordance with Title VI and VII of the Civil rights Act of 1964. We continuously seek talented, qualified employees in our world-wide operations regardless of race, color, sex/gender, including gender identity and expression, sexual orientation, pregnancy, national origin, religion, disability, age, marital status, citizen status, protected veteran status, or any other protected classification under country or local law. TUV Rheinland North America is proud to be an Equal Employment Opportunity/ Affirmative Action Employer/ Federal Contractor desiring priority referrals of all protected veterans for job openings. #LI-remote

Job Description Client is looking for a day-to-day operational support for the organization’s end-user environment which includes supporting mobile devices, computers, and AV systems. Job Title: Operational Support Location: On-Site (Houston, TX) Term: 12 Months =============================================================================================== Job description and functions: The position is not only a highly technical position but also requires a high degree of customer focus and interaction that ultimately generates extraordinary customer satisfaction. • Perform hands-on fixes at the desktop level, including installing and upgrading of hardware and software, • Acts as a liaison between Tier 3 support teams and the end-users, • Interacts regularly with managers, clients, and vendors to answer question and complete project initiatives, • Engages with Infrastructure Operations Center and Network Engineering to assist in problem resolution of network issues, • High degree of skill with Windows OS and Apple Mac computers in an Active Directory environment, • Highly proficient with MacOS and IOS supporting MacBooks, iPhones and iPads., • Experience configuring and deploying Microsoft Windows based laptops and desktop PC’s, • Support AV systems and collaboration applications such as WebEx, Teams, Zoom, • Experience with ServiceNow and Asset Management, • Knowledge of network fundamentals and IT security best practices Inputs: • Service requests via ticketing system, phone, email, and walk-up support, • Incident reports from end users regarding technical issues, • Access requests and system provisioning needs, • Password resets and authentication issues Outputs: • Timely resolution of technical issues with documented solutions, • User account creation, modification, and deactivation, • Incident documentation and knowledge base contributions, • Status updates and communication to stakeholders, • Escalation of complex issues to appropriate technical teams Technical Capabilities: • Diagnose and resolve Windows/Mac operating system issues, • Support Microsoft 365 suite and business-specific applications, • Configure and troubleshoot network connectivity (VPN, wireless, wired), • Perform hardware setup, imaging, and deployment, • Manage printer and peripheral device configurations Service Management: • Track and manage incidents through ITSM platform (ServiceNow), • Maintain SLA compliance for response and resolution times, • Document solutions and update knowledge repositories, • Coordinate with vendors for warranty and repair services Business-Specific Support: • Understand Gas Infrastructure operational technology requirements, • Support NEER-specific applications and workflows, • Provide onboarding technical assistance for new hires, • Enable remote work capabilities and troubleshooting Enable NEER personnel to perform their roles effectively by providing reliable, responsive IT support that minimizes downtime, resolves technical barriers, and maintains secure access to necessary technology resources. Powered by JazzHR PvM28nU1JA

Job Description 1. Objective: The primary objective of the IT Systems Specialist is to deliver superior user experience in the support and resolution of all IT (infrastructure and application) related issues and requests assigned, using a combination of phone-based support, desk-side assistance, and remote-control software. 2. Roles and Responsibilities: · Provide 1st and 2nd level Help Desk Support for all computer problems including ERP systems · Responsible for managing and tracking all desktop hardware and software in the company, including software licensing and asset tracking · Ensure team effectiveness is maintained when staff are away by providing backup support and coverage to fellow team members both locally and globally · Install, configure, and maintain IT equipment (computers, printers, network, security, servers, etc.) · Proactively monitor the IT environment for issues using the monitoring tools available · Provide training and support for system software · Ensure IT procedures for system back-ups, establishing new user accounts, monitoring file access, IT security, change management etc. are strictly adhered to · Assist in maintenance and upgrades for system software and hardware (desktop and server) · Assist in recovery action plans in the event of a system failure · Maintain and revise IT documentation as needed · Assist in the implementation of Change Request´s tickets · Actively participate in the ICT Team´s meetings · Duties, responsibilities and activities may change, or new ones may be assigned at any time with proper notice 3. Role Requirements: · Educational o Bachelor’s Degree in IT Related field preferred but not required · Experience o 1 year minimum in an IT support role, Helpdesk, or similar preferred o Experience in the administration and support of Microsoft windows desktop technologies o Demonstrated experience in a customer service role o Experience in Cisco, Meraki and Aruba (networking, WiFi and security infrastructure) preferred o Working in multicultural and diverse environments preferred · Certifications o Microsoft certification or similar preferred o ITL V4 Foundation Certification preferred · Skills o Advanced communication skills, verbal and written o Advanced customer service skills, treating all employees with the same courtesy and professionalism o Able to liaise with users at their level of technical competence o Able to liaise with vendors to ensure hardware and components are procured and delivered in a timely manner o Able to interpret and prioritize user needs o Excellent time management and planning skills o Ability to manage multiple projects, activities, and tasks simultaneously o Spanish language preferred 4. Safety Responsibilities: · Follow Safety standards and comply with procedures, rules, and regulations · Keep a clean and safe working environment and optimize space utilization · Participate in the Total Continuous Improvement program · Attend all employee Safety Meetings · Use prescribed Personal Protective Equipment · Observe restricted areas and all warning signs 5. Work Environment: · The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Work environment varies depending on job function, site and activity. This role will generally be exposed to both indoor office working conditions, as well as, warehouse conditions. Warehouse area provides protection from outside weather/elements in most cases but is not climate controlled. Adequate lighting and ventilation exist in all areas of the facility. 6. Physical Demands: · The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Frequently required to stand, walk, kneel, crouch. Regularly required to sit and stand throughout the day. Required to use hands to handle or feel. Frequently required to walk and reach with hands and arms. Required to hear, listen and communicate with others on production floor while machinery is operating.

Job Description Zone IT Solutions is looking for a dedicated End User Computing (EUC) Desktop Support professional. In this role, you will provide comprehensive technical support to our users, ensuring that their desktop environments are functioning efficiently and effectively. Requirements • At least 3 years of experience in desktop support or a related field., • Proficiency in Windows 10 and Microsoft Office products., • Experience with troubleshooting and resolving hardware and software issues., • Knowledge of network protocols and configuration (TCP/IP, DNS, etc.)., • Understanding of Active Directory and user account management., • Experience with remote support tools and techniques., • Strong problem-solving skills and attention to detail., • Excellent communication and interpersonal skills., • Ability to work well both independently and as part of a team. About Us We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at . Also follow our LinkedIn page for new job opportunities and more. Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.

Job Description Job Summary We are seeking a highly motivated and customer-focused Tier 1 IT Support Engineer to join our Service Desk team. This role serves as the first point of contact for all technical support issues, delivering quick and effective resolutions aligned with the ITIL framework. You will diagnose incidents, fulfill service requests, and escalate issues appropriately. All while delivering a high-quality support experience to our end users. Key Goals and Expectations Goal Expectation First Contact Resolution (FCR) Resolve ≥70% of tickets at first touch Customer Satisfaction (CSAT) Maintain CSAT scores ≥90% Ticket Response Time Respond to all new tickets within 10 minutes Escalation Accuracy Properly escalate ≤30% of cases, with full documentation Documentation Log all actions clearly and use knowledge base consistently Compliance Adhere to ITIL-aligned processes and internal SOPs Participation Attend team stand-ups, submit process improvement ideas, and complete assigned training Key Responsibilities Incident Management * Log, triage, and troubleshoot user-submitted incidents using the ITSM platform * Perform initial diagnosis and apply KB-guided solutions * Identify root causes for common problems and propose workarounds * Resolve low impact, recurring technical issues independently Request Fulfillment * Handle service requests such as: * Password resets * Account unlocks * Software installations * Basic access provisioning * Track fulfillment through standard workflows and maintain communication Knowledge & Documentation * Reference knowledge base articles during ticket handling * Suggest updates to existing documentation or draft new KB entries as needed * Flag content gaps or inconsistencies Escalation Handling * Use predefined Escalation Process Flow to determine Tier 2 handoffs * Document all steps taken before escalation, including: * Logs, screenshots, KB links * User interactions * Attempted fixes Customer Interaction * Communicate effectively and empathetically with users * Provide regular updates and set expectations for resolution * Educate users on common issues and prevention steps Required Skills & Experience * Basic knowledge of Windows OS, Office 365, remote support tools * Experience using ITSM tools (e.g., ConnectWise PSA, Dynamics 365 Customer Service) * Excellent verbal and written communication skills * Customer-first mindset and problem-solving attitude * Ability to follow structured processes and document work accurately Preferred Qualifications: * CompTIA A+, Network+, or equivalent * Prior helpdesk or technical support experience (1+ years) Success Metrics * FCR Rate: ≥70% * Average Handle Time (AHT): ≤12 minutes * Escalation Rate: ≤30% * Ticket Volume: 12–16 tickets/day * CSAT Score: ≥90% * SLA Response Compliance: 100% within response SLA Work Schedule * 8-hour shift during standard business hours (7:00 AM – 6 PM) * On-call participation: (None required for Tier 1) Qualifications: • Excellent customer service and interpersonal skills, • Highly self-motivated and detail-oriented, • Ability to effectively prioritize and multi-task in a high-pressure environment., • Strong background in Windows client operating systems, standard desktop applications, and user account management., • Working knowledge of network support issues, • Working knowledge of remote working systems and support, • Ability to work in a team-oriented collaborative environment., • 1 year to 2 years of service desk experience is preferred., • At least 2 years of Customer Service experience required, 3 or more years preferred., • Ability to install, configure and troubleshoot Windows client operating systems. Benefits: Health Dental Vision 401k