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Overview: this person will lead and continue maturing the delivery of end user support services across a complex, multi-site healthcare organization. Will have direct accountability for service desk operations, desktop and field support, endpoint services, IT asset management, and identity and access management functions. Ideal Candidate + What we're looking for: Has built or significantly matured a support operations function — not simply managed one. A leader who has implemented and sustained ITIL-aligned processes in practice, including incident management, ticket governance, escalation management, and knowledge management. Has owned or directed the function responsible for the platform — shaping how the organization uses it, driving adoption, and managing accountability against it. NOT a generalist IT Manager, someone who has grown throughout their career and kept a focus on support operations leadership, process discipline, and service quality. Compensation: $125,000-$140,000 + 5% bonus Location: Remote (EST/CST time zone preference) Qualifications: Bachelor’s degree in Information Technology, Computer Science, Business, or a related field. Equivalent experience will be considered. ITIL Practitioner or Managing Professional certification preferred, PMP is a plus Minimum of seven years of progressive experience in IT support, end user services, or IT operations, including direct leadership responsibility in complex environments. Demonstrated experience & success leading service desk and end user support functions in a multi-site organization. Experience in healthcare, physician practice, ambulatory, or regulated care delivery environments strongly preferred. Strong command of service delivery metrics, operational reporting, trend analysis, and performance improvement methodology. Strong working knowledge of ITIL based service management disciplines including incident, request, change. knowledge, escalation, and continual improvement. Key Responsibilities Own the day-to-day performance and operational maturity of IT support functions including service desk, desktop support, field support, and endpoint services across all locations. Define, track, and report on service delivery metrics including SLA compliance, ticket aging, first contact resolution, backlog trends, escalation rates, and customer satisfaction. Ensure metrics reflect operational reality and drive accountability rather than activity. Develop and maintain executive level reporting, operational dashboards, and agent-level scorecards that provide leadership with clear visibility into support performance and improvement trajectory. Own the Major Incident Management Process including stakeholder communications and post incident reviews Own the organization’s ITSM platform (FreshService) configuration, workflow standards, and ongoing optimization in alignment with service delivery goals. Develop, enforce, and continuously improve standard operating procedures, support workflows, and knowledge base documentation across the support function. Oversee IT asset management activities including device deployment, recovery, inventory accuracy, refresh coordination, and lifecycle execution. Partner with infrastructure, security, identity, and application teams to ensure support services are integrated, dependable, and operationally aligned. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

Job Description Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all. We are proud to have been named the National Apartment Association's 2025 Best Workplace in the Supplier Category. Benefits that drive themselves • Salary of $100K - $130K., • Full Time, Monday-Friday, 8am-5pm., • Paid Holidays Off and No Weekends!, • Work from home options! We offer hybrid schedules that would consist of 1 day at home and 4 days in the office., • We offer medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual, complimentary gym access, meal prep services and more!, • Employee Discount Program!, • Long-term Career Opportunities! Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 29 Branches across the Country., • Named Top 100 Companies in Tampa Bay 2019, 2020, 2021, 2022, 2023, 2024, and 2025! Overview The Infrastructure Technology Manager is the senior technical resource responsible for the reliability, security, and day-to-day operation of Chadwell Supply’s infrastructure environment across all locations. This role leads and develops infrastructure support staff, serves as the escalation point for complex incidents, and owns the delivery of infrastructure projects and vendor outcomes. The incumbent will guide the organization through continued modernization toward a mostly cloud-based environment while keeping solutions cloud-agnostic, ensuring consistent performance, availability, and security within defined service level expectations. In addition, this role participates in the recruiting, hiring, and training of new employees and approves timecards, administers performance reviews, and applies disciplinary measures as appropriate, all while coaching and developing their employees to be successful at Chadwell Supply. What you will need • Bachelor’s degree in Computer Science, Engineering, Management Information Systems, or a related field., • 3+ years in a leadership or management capacity with demonstrated experience supervising technical staff., • Experience supporting security controls within infrastructure operations (e.g., firewalling, endpoint security, identity/access management, vulnerability remediation)., • Experience leading or supporting infrastructure modernization projects, including hybrid and cloud migrations., • Experience with backup and recovery strategies, testing, and operational readiness to support business continuity., • Strong organizational and time management skills., • Strong verbal and written English language skills., • Ability to communicate clearly with technical and non-technical stakeholders, including writing documentation and providing executive updates, • Strong working knowledge of enterprise infrastructure., • Strong attention to detail., • Proficiency in MS Office suite (Word, Excel, and MS Outlook).How you will make an Impact, • Lead the daily operations of enterprise infrastructure services including network, servers, identity services, endpoint platforms, printing, Microsoft Azure, and related supporting systems., • Supervise, coach, and develop infrastructure team members; set priorities, manage workload, and establish clear standards for quality, documentation, and follow-through., • Serve as the primary escalation point for critical infrastructure issues and major incidents; coordinate troubleshooting, communications, root-cause analysis, and corrective actions., • Own infrastructure lifecycle management including design, evaluation, implementation, integration, maintenance, and continuous improvement of systems supporting business operations., • Drive infrastructure modernization initiatives with an emphasis on cloud readiness and cloud / multi-cloud architecture; support hybrid environments during transition and ensure operational continuity., • Oversee remote access/virtual desktop services, including Azure Virtual Desktop (AVD), and maintain related access controls, policies, and end-user experience standards., • Manage endpoint protection and server security tooling, including anti-malware/EDR solutions, patching standards, and configuration baselines., • Provide oversight and operational accountability for email security and spam filtering controls, including monitoring, tuning, incident response, and vendor coordination as needed., • Lead cybersecurity practices that intersect with infrastructure, including firewall security, vulnerability management, penetration test remediation, Microsoft 365 security controls, and PCI-related infrastructure requirements., • Maintain and improve backup, recovery, and business continuity capabilities; ensure appropriate coverage for servers, databases, and end-user systems, and validate recoverability through testing., • Ensure all facilities have stable, appropriately sized internet connectivity with resilient failover; manage ISP/vendor performance, recommend improvements, and coordinate upgrades or remediation., • Manage infrastructure vendors and service providers, including contract performance, issue escalation, and ensuring deliverables meet Chadwell Supply standards for reliability and security., • Establish and maintain documentation, diagrams, standards, and procedures; ensure the team produces clear runbooks and maintains accurate inventories and configurations., • Partner with Help Desk and other IT teams to improve service quality, reduce recurring issues, and strengthen monitoring and alerting for proactive support., • Maintain awareness of emerging infrastructure and security threats, evaluate relevance to the environment, and implement mitigations and best practices as appropriate. #INDIT Powered by JazzHR LmL90vjinf

Job DescriptionEnterprise ArchitectEmployment Type: Full-Time, Senior-LevelDepartment: Information Technology CGS is seeking an experienced senior-level Information Technology Enterprise Architect to support the I.T. business mission of a large-scale government enterprise’s IT infrastructure. The ideal applicant should demonstrate knowledge and experience in organization processes and procedures specific to PMI, ITIL, CISSP, SDLC, Agile, ISSO, Six Sigma, and CMMI. The applicant will also be tasked with collecting information for strategic business mission planning and IT investment. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- The IT Enterprise Architect position requires the candidate to possess knowledge, experience, and abilities to broadly understand an organization’s various technologies and teaming with an organization’s leaders to collect information for strategic business mission planning and IT investment.- The IT Enterprise Architecture candidate will demonstrate s exceptional interpersonal and professional maturity and senior-level IT competency. Exceptional oral and written communication abilities and experience and knowledge and experience in organization processes and procedures specific to PMI, ITIL, CISSP, SDLC, Agile, ISSO, Six Sigma, and CMMI are superlative. - Experienced with various EA frameworks, including Zachman, and TOGAF, the EOUSA Enterprise Architect will provide a view for system owners, planners, designers, developers, and subcontractors to provide a holistic view of the enterprise from different perspectives with the understanding of budget constraints.- Additional demonstrated knowledge and experience in the following areas:- Demonstrated engineering abilities in Windows Desktop applications, remote access, MS Windows 7, SQL Server, VMware, EMC, SAN storage, Cloud as a service, Broadworks, Polycomm, BlackBerry, Apple iOS, information security, wireless technologies, system networking, etc.- Understanding and utilization of ITIL, project management (PMI), Agile, Configuration and Change controls.- Capability in providing technical engineering practices recommendations, advice, and enhancements from integration engagements of prior successful systems integrations.- Exceptional writing/verbal/interpersonal negotiation and communication skills with the ability to work confidently and independently with minor guidance. Ideally, you will also have:- VMware server and VDI understanding/experience.- Knowledge of PKI.- MS Windows 2003 Terminal Server.- MS Windows 2008R2 Server.- Cisco UCS.- Broadworks.- Polycomm.- BlackBerry, iOS, Android OS.- Project Management Professional (PMP).- ITIL.- CISSP. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionDescription: Command Investigations, LLC is seeking an Insurance Field Investigator with a minimum of three years experience to become part of a dynamic team. This is a great opportunity for individuals with prior SIU experience who demonstrate integrity, independence, and a drive to succeed in a fast-paced investigative environment. Why You Will Love Working with Command Investigations, LLC? At Command Investigations, we are invested in YOU! We know, together, we can Lead with Excellence to provide top tier Service with Integrity that drives Results! Pay: $28.00 – $32.00 per hour Schedule: Part-time, on-call. Due to the nature of this role, there is no guarantee of hours or case assignments; however, we pride ourselves on distributing available cases fairly. Our employees have opportunities to grow within a nationally recognized organization in an exciting and evolving industry. How We Take Care of You (for Full Time positions): • Accrued Paid Time Off, • Medical, Dental, Vision, and Life Insurance, • 401(k) Plan, • Employee Referral Program At Command, we take care of our own. Our benefits plan helps keep you and your family healthy, happy, and secure. What You will Do: In this role, you will conduct claims investigations by gathering evidence, interviewing involved parties, documenting findings, and preparing comprehensive, detailed reports for client review. • Conduct investigations related to insurance claims, including workers’ compensation, general liability, auto, and property cases, • Obtain in-person recorded statements from claimants, witnesses, and involved parties, • Capture detailed scene photographs to support investigative findings, • Prepare comprehensive, factual, and well-organized investigative reports within required deadlines, • Review case materials and identify inconsistencies or areas requiring further inquiry, • Communicate effectively with clients and internal teams to provide case updates and ensure investigative objectives are met, • Utilize sound judgment and discretion while maintaining confidentiality and compliance with company standards, • Manage multiple case assignments simultaneously while prioritizing tasks to meet strict due dates, • Operate investigative equipment, including digital recorders and cameras, with proficiency and accuracy Special Note: This role requires you to supply your own equipment, including but not limited to, a camera and a digital recorder. Certain equipment specifications or minimum standards may apply. Requirements: What We are Looking For: • Exceptional attention to detail and accuracy, • Strong work ethic with a willingness to learn and adapt, • Team-oriented mindset and open-minded attitude, • Ability to thrive in a focused, detail-driven, and repetitive environment, • Strong computer skills and working knowledge of Microsoft Suite, specifically in Word and Outlook, • Excellent written and verbal communication skills What You Will Bring: • 3-5 years of experience working as a field investigator required, • Prior experience with multi-lines investigations strongly preferred, • Reside within a 60-mile radius of the posted location required, • Multi-lingual is a plus, • High school diploma or equivalent required, • College degree strongly preferred, • Proficient reading skills and ability to follow directions required, • Must be able to work independently, provide excellent customer service, and demonstrate strong interpersonal, organizational, and multi-tasking skills. Flexibility and effective time management are required, • Flexible to work overtime preferred, • Regular, predictable, and full attendance, as assigned, is an essential function of the job, • Willingness to work the required schedule, • Complete a Command Investigations, LLC employment application, submit to pre-employment tasks as required for employment Physical Requirements: The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The employee will be required to remember and understand certain instructions, guidelines, or other information., • The employee should have the ability to lift up to and including 25lbs/11.34kg on occasion., • The employee will be required to sit, stand, and/or walk for long periods at a time., • The employee will be required to enter text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine, or 10-Key numeric keypad., • Specific vision abilities required for this position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The associate must be able to hear, understand, and distinguish speech and surrounding sounds, such as traffic, environmental noises, or standard office activity. About Command Investigations Command Investigations, founded in 2012, is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client. Our team leverages cutting-edge technology to stay at the forefront of the industry. With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale. Command Investigations, LLC is an Equal Opportunity Employer.

Description Unleash Your Potential At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like an environment where you can thrive, keep reading! The Mission Leidos is seeking a Senior VDI Administrator to support a large enterprise IT contract for the DOD. The Administrator will provide operations support to customers across multiple geographic locations. They will provide operations and maintenance support to existing virtual desktop environments across multiple enclaves and assist with the implementation of new solutions. The administrator will help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base by focusing on improving the reliability, functionality, and user experience of the systems. This individual will work in a team environment to ensure mission needs are met for internal and external customers. Primary Tasks: • Individuals in this role will be required to perform remote administration of servers located in offsite data centers., • Provide Tier 2 and Tier 3 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront in addition to Microsoft M365 Azure Virtual Desktop (AVD)., • Monitor infrastructure and identify system anomalies before they impact customers to include storage availability/capacity, network connectivity, database health, and other daily health checks as required., • Work closely with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements., • Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity., • Implement version and architectural changes to existing, approved, systems to maintain operability and security of the environment, • Implement major system upgrades as designed and approved, • Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications, • Perform periodic backup and restoration of servers, • Monitor desktop capacity to size the environment based on typical usage trends, • Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed., • Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements., • Establish comprehensive availability and capacity management solution using lessons learned, • Develop solutions to technical issues., • Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives., • Periodically review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control., • Update operations and monitoring documentation for 24/7/365 IT Operations Center (ITOC) personnel., • Respond to after-hours outages when deemed mission critical by ITOC government rep., • Conduct routine maintenance following customers prescribed maintenance windows which may include evening and/or weekend maintenance to minimize impact on customers and their mission., • Provide mentorship and training for junior team members. Basic Qualifications • Experience with interacting with customers to handle service inquiries and problems., • Experience working as a Tier 2 and Tier 3 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as ServiceNow., • Knowledge of IC IT standards and best practices., • Extensive knowledge of Citrix technologies to include, XenDesktop, XenApp, NetScaler, and StoreFront., • Experience managing Microsoft M365 Azure Virtual Desktops (AVD)., • Extensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology., • Experience with rapid testing, validation, and deployment of new baseline images, • Extensive experience with conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques to develop solutions to ongoing issues impacting customer experience, • Experience with Scripting/Automation, • Experience troubleshooting issues in a growing environment., • Time management skills., • Strong oral and written communications skills., • Track record of working effectively within a team and support to peers toward improved processes and results., • Experience with support ticket management systems., • Experience mentoring others and/or supervising others., • Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher)., • Candidate must have a Bachelor's degree with at least 8 years of relevant experience, Master’s degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years., • TS/SCI with Poly required for Position or TS/SCI and willingness to obtain and maintain a poly. US Citizenship is required. Preferred Qualifications • Citrix Certified Administrator (CCA), • Microsoft Certified: Azure Virtual Desktop Specialty, • Microsoft 365 Administrator, • ITIL Foundations Certification If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting: May 21, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $92,300.00 - $166,850.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit _. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at _. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at _. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the _. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Description Unleash Your Potential At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer's success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like an environment where you can thrive, keep reading! The Mission Leidos is seeking a Senior VDI Administrator to support a large enterprise IT contract for the DOD. The Administrator will provide operations support to customers across multiple geographic locations. They will provide operations and maintenance support to existing virtual desktop environments across multiple enclaves and assist with the implementation of new solutions. The administrator will help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base by focusing on improving the reliability, functionality, and user experience of the systems. This individual will work in a team environment to ensure mission needs are met for internal and external customers. Primary Tasks: • Individuals in this role will be required to perform remote administration of servers located in offsite data centers., • Provide Tier 2 and Tier 3 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront in addition to Microsoft M365 Azure Virtual Desktop (AVD)., • Monitor infrastructure and identify system anomalies before they impact customers to include storage availability/capacity, network connectivity, database health, and other daily health checks as required., • Work closely with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements., • Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity., • Implement version and architectural changes to existing, approved, systems to maintain operability and security of the environment, • Implement major system upgrades as designed and approved, • Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications, • Perform periodic backup and restoration of servers, • Monitor desktop capacity to size the environment based on typical usage trends, • Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed., • Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements., • Establish comprehensive availability and capacity management solution using lessons learned, • Develop solutions to technical issues., • Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives., • Periodically review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control., • Update operations and monitoring documentation for 24/7/365 IT Operations Center (ITOC) personnel., • Respond to after-hours outages when deemed mission critical by ITOC government rep., • Conduct routine maintenance following customers prescribed maintenance windows which may include evening and/or weekend maintenance to minimize impact on customers and their mission., • Provide mentorship and training for junior team members. Basic Qualifications • Experience with interacting with customers to handle service inquiries and problems., • Experience working as a Tier 2 and Tier 3 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as ServiceNow., • Knowledge of IC IT standards and best practices., • Extensive knowledge of Citrix technologies to include, XenDesktop, XenApp, NetScaler, and StoreFront., • Experience managing Microsoft M365 Azure Virtual Desktops (AVD)., • Extensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology., • Experience with rapid testing, validation, and deployment of new baseline images, • Extensive experience with conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques to develop solutions to ongoing issues impacting customer experience, • Experience with Scripting/Automation, • Experience troubleshooting issues in a growing environment., • Time management skills., • Strong oral and written communications skills., • Track record of working effectively within a team and support to peers toward improved processes and results., • Experience with support ticket management systems., • Experience mentoring others and/or supervising others., • Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) - IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher)., • Candidate must have a Bachelor's degree with at least 8 years of relevant experience, Master's degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years., • TS/SCI with Poly required for Position or TS/SCI and willingness to obtain and maintain a poly. US Citizenship is required. Preferred Qualifications • Citrix Certified Administrator (CCA), • Microsoft Certified: Azure Virtual Desktop Specialty, • Microsoft 365 Administrator, • ITIL Foundations Certification If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. May 21, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range $92,300.00 - $166,850.00 The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit _. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at _. Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at _. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the _. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Job Description Position Summary The Help Desk Representative supports mission-critical objectives under the referenced work order by providing technical support for cloud-based and on-premises environments ensuring timely and effective resolution of IT-related issues. This role resolves support tickets, assists with device provisioning, and maintains IT asset tracking systems. This future opportunity is contingent upon award. Job Description • The Help Desk Representative is responsible for resolving Tier 1 and Tier 2 support tickets., • The position requires assisting with enterprise device provisioning and maintaining IT asset tracking systems., • Representatives will support Microsoft Windows, macOS, and cloud-based IT environments., • The role includes providing customer service and technical assistance to end users. Required Qualifications and Experience The contractor shall provide personnel who meet one of the following requirements: • Bachelor's degree in Information Technology, Computer Science, or a related field; or, • A minimum of three (3) years of professional experience in IT support. Candidates must have demonstrated experience in the following areas: • Resolving Tier 1 and Tier 2 support tickets., • Assisting with enterprise device provisioning., • Maintaining IT asset tracking systems., • Supporting Microsoft Windows and macOS environments., • Using ticketing systems (JIRA, ServiceNow). Required Skills and Competencies • Expertise in IT troubleshooting methodologies and ticketing system usage., • Working knowledge of JIRA, ServiceNow, and customer service best practices., • Proficiency in incident resolution and remote desktop support., • Strong end-user assistance and communication skills., • Ability to support cloud-based IT environments. Education • Bachelor's degree in a relevant field, or an equivalent combination of education and experience., • CompTIA A+ (Preferred, Not Required), • ITIL Foundation Certification (Preferred, Not Required), • Microsoft Certified: Modern Desktop Administrator Associate (Preferred, Not Required) Clearance Requirement No clearance required for off-site duty location

Job Description predictiveIT is currently seeking an experienced, self-motivated, and dedicated IT professional to join our team as a Tier 2-3 Service Desk Engineer in the Tampa Bay area. Who you are? • Energetic, flexible, driven individual with a thirst for knowledge., • Enthusiastic about learning new technologies and a love for IT support., • A results-oriented Rockstar committed to personal and professional growth., • Excellent at customer service and communication skills and have the ability to talk tech with clients at all levels., • Able to work independently and be self-motivated in a professional but fun environment., • Love interacting with end-users remotely, helping people solve technical problems., • A get the job done at any cost professional, who focuses first on solving problems rather than placing blame., • Do whatever IT takes to make the clients happy and resolve issues quickly. Here's what you'll be doing! • The primary role of this job will be taking incoming calls and monitoring support emails for client support requests tickets., • Issues will include but not be limited to, • Server and workstation troubleshooting/configuration issues, • Server and workstation administration, • Network device troubleshooting, • LOB troubleshooting and administration, • M365 administration, • SOC Tools administration, • You’ll record, track, and escalate cases through our ticketing system as well as help keep our documentation top-notch and up to date., • Provide remote reactive support & remediation services using our PSA and RMM, • Provide a best-in-class customer experience by providing fast response to requests, friendly interactions, frequent communication, follow up and follow through., • You’ll get to be part of our team of friendly and knowledgeable people working directly with our clients, both remotely and onsite. Requirements: • 10+ years of MSP experience, • Extensive knowledge of the following:, • Windows 10 / 11 OS X Desktop Operating Systems, • Windows server 16 / 19 / 22, • Server administration, • Meraki / Sophos / Unifi Networking administration/portals, • VMWare / MS Hyper-V, • Microsoft 365 Administration, • Ability to multi-task, • Excellent time management skills, • Impressive verbal, written, and communications skills, • Reliable transportation, • A+ Certification and/or Network+ Certification is preferred, • Familiarity with Autotask Ticketing System and Datto RMM is preferred, but not required, • Mac experience (and an interest in learning even more!) is a huge plus!, • Must live in the Tampa Bay area Benefits: • Company covers up to $500 of medical/dental /vision benefits costs, • Paid holidays and vacation time, • Fun and energetic company culture, • Continuing education and certification assistance, • 401k with 4% company match, • Hybrid Work EnvironmentCompany DescriptionpredictiveIT is a leading Managed IT & CyberSecurity Services Provider based in Tampa, FL. We have been servicing businesses locally, nationally and internationally since 2004. We have a great team, great culture and great clients. predictiveIT provides excellent benefits including covering a large portion of the cost of our employees’ health insurance and a generous 401k match. We are looking for driven individuals, who love working with a team, are passionate about customer service, value team success over individual achievement and who constantly want to improve. INSURANCE Medical, Dental, Vision, and Life Insurance PAID TIME OFF Vacation, Personal Time, Sick Time, and Holidays INVESTMENTS 401K and Flexible Spending Accounts WORK PLACE Hybrid work environment *Benefits apply after the completion of a 90-day probationary period of employment*predictiveIT is a leading Managed IT & CyberSecurity Services Provider based in Tampa, FL. We have been servicing businesses locally, nationally and internationally since 2004. We have a great team, great culture and great clients. predictiveIT provides excellent benefits including covering a large portion of the cost of our employees’ health insurance and a generous 401k match. We are looking for driven individuals, who love working with a team, are passionate about customer service, value team success over individual achievement and who constantly want to improve.\r\n\r\nINSURANCE\r\n\r\nMedical, Dental, Vision, and Life Insurance\r\n\r\n\r\nPAID TIME OFF\r\n\r\nVacation, Personal Time, Sick Time, and Holidays\r\n\r\n\r\nINVESTMENTS\r\n\r\n401K and Flexible Spending Accounts\r\n\r\nWORK PLACE\r\nHybrid work environment\r\n\r\n*Benefits apply after the completion of a 90-day probationary period of employment*

Job DescriptionSenior Help Desk Technician IIEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionDesktop/Workstation Design EngineerEmployment Type: Full-Time, ExperiencedDepartment: Information Technology CGS is seeking an experienced Desktop/Workstation Design Engineer to participate in architecture discussions, system reviews, design planning, and technology roadmap planning for current and future desktop integration efforts. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Acts as the Subject Matter Expert for the development and implementation of the Desktop Operating System (OS) Images. - The candidate engineers’ robust solutions for large-scale deployment of software using OS deployment technologies such as Microsoft Endpoint Configuration Manager (MECM) and the Microsoft Deployment Toolkit (MDT). - Develops tests and implements software distribution packages, to include updates to software applications to be applied to desktops, laptops, tablets, and servers used within the enterprise. - Provides information and recommendations to meet various user-based software requirements. - Strong familiarity with scripting languages such as Powershell and VB script. - Implements server OS deployment methodologies to include automated server build processes. - Provides support for an OS patching infrastructure such as HCL BigFix or Windows Update/MECM that applies mandatory security updates to enterprise systems. - Analyzes, evaluates, and recommends desktop, laptop, tablet, and server hardware. - Performs security related tasks which include, documentation, vulnerability scan review, assessment support, patch management, and auditing as required. Qualifications:- The ideal candidate for this position will possess experience with integrating and upgrading desktops and laptops from the Windows 7 operating system to Windows 10 operating system, upgrading Microsoft and 3rd party applications, and have experience with litigating software such as Ipro and Concordance. - The ability to work independently with only minor guidance is a must. Our team is engineering a Windows 10 image on an Intel based system which will be integrated with Microsoft Exchange 2013, Microsoft Office 2013, and various 3rd party applications. · Windows OS engineering experience· Understanding of the application of security controls on the image· Microsoft Office engineering experience· Integrating anti-virus applications in an image· VPN/Remote access (Cisco Secure Access with RSA a plus)· Windows Scripting experience· Good writing skills Ideally, you will also have:- VB and/or VBA coding experience a plus· VDI/Citrix experience· SMS/SCCM experience a plus· Understanding of PKI· VMWare experience· Litigating software such as Ipro and Concordance Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Position Summary The Help Desk Support Engineer supports mission-critical objectives under the referenced work order by providing technical support for JIRA, GitLab, and other IT management tools ensuring users receive prompt issue resolution and training. This role establishes structured workflows for tracking SLA adherence and provides technical assistance to end-users across all program work orders. This future opportunity is contingent upon award. Job Description • The Help Desk Support Engineer is responsible for providing technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution., • The position requires establishing a structured workflow for tracking service level agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA., • Engineers will resolve user access issues and troubleshoot software functionality., • The role includes submitting the Quarterly Ticketing & Version Control Optimization Review assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements. Required Qualifications and Experience The contractor shall provide personnel who meet one of the following requirements: • Associate's degree in Information Technology, Computer Science, or a related field; or, • A minimum of three (3) years of professional experience in IT support. Candidates must have demonstrated experience in the following areas: • Troubleshooting software issues and user access management., • Working with IT help desk ticketing systems (JIRA, ServiceNow)., • Providing remote desktop support and incident response., • User training and technical assistance for enterprise applications., • SLA tracking and escalation procedures. Required Skills and Competencies • Expertise in troubleshooting software issues and user access management., • Working knowledge of IT help desk ticketing systems and customer service best practices., • Proficiency in remote desktop support and incident response procedures., • Strong communication and training skills to support end-user adoption., • Ability to acknowledge training or troubleshooting requests within 4 business hours and resolve standard issues within 3 business days. Education • Associate's degree in a relevant field, or an equivalent combination of education and experience., • CompTIA A+ (Preferred, Not Required), • ITIL Foundation Certification (Preferred, Not Required), • Microsoft Certified: Modern Desktop Administrator Associate (Preferred, Not Required) Clearance Requirement • The ability to obtain and maintain the required clearance as specified by the program.

Job Description Position Summary The Help Desk Lead supports mission-critical objectives under the referenced work order by leading and managing a technical help desk team ensuring high-quality IT support services for cloud-based and on-premises environments. This role manages global authentication support operations and ensures SLA compliance. This future opportunity is contingent upon award. Job Description • The Help Desk Lead is responsible for leading and managing a help desk team, implementing IT support workflows, and ensuring SLA compliance., • The position requires proficiency in ticketing system administration (JIRA, ServiceNow), troubleshooting, and ITIL service management principles., • Leaders will manage remote desktop management, enterprise device provisioning, and IT asset tracking., • The role includes managing global authentication support operations. Required Qualifications and Experience The contractor shall provide personnel who meet one of the following requirements: • Bachelor's degree in Information Technology, Computer Science, or a related field; or, • A minimum of five (5) years of professional experience in IT service management. Candidates must have demonstrated experience in the following areas: • Managing a help desk team., • Implementing IT support workflows., • Ensuring Service Level Agreement (SLA) compliance., • Remote desktop management and enterprise device provisioning., • IT asset tracking and management. Required Skills and Competencies • Expertise in ITIL service management principles and troubleshooting methodologies., • Working knowledge of ticketing system administration (JIRA, ServiceNow)., • Proficiency in remote desktop management and enterprise device provisioning., • Strong customer service, team leadership, and incident resolution skills., • Ability to manage global authentication support operations. Education • Bachelor's degree in a relevant field, or an equivalent combination of education and experience., • ITIL Foundation Certification (Preferred, Not Required), • Microsoft Certified: Modern Desktop Administrator Associate (Preferred, Not Required), • CompTIA A+ (Preferred, Not Required) Clearance Requirement An active TS/SCI security clearance is required for on-site duty location

Job Description Position Overview: The Service Desk Technician provides front‑line technical support for a global enterprise of more than 70,000 users, serving as the initial point of contact for resolving desktop, laptop, mobile, and application‑related issues. This role delivers high‑quality customer service, including VIP‑level support to USSOCOM executive users and their staff, while troubleshooting a wide range of technical problems across multiple Windows operating systems, Microsoft Office applications, email platforms, network connectivity, and hardware peripherals. The technician is responsible for documenting and managing incidents through the Remedy Action Request system, performing account administration tasks in Active Directory, and escalating issues to specialized support teams when necessary. Additional responsibilities include supporting server, network, and system troubleshooting; utilizing remote‑support tools like Dameware, RDP, and Terminal Services; and contributing to incident management activities through trending, prioritization, and communication with senior personnel. This position requires strong technical aptitude, professionalism, and the ability to operate effectively in a mission‑critical, fast‑paced environment supporting customers worldwide. The Service Desk Technician ensures timely issue resolution, accurate documentation, and exceptional customer experience. Duties & Responsibilities: • Serve as the initial point of contact for resolving desktop, laptop, and mobile-related problems in a 70,000+ customer enterprise., • Provide VIP-level support to USSOCOM executive-level users and their staff, as required., • Troubleshoot, research, diagnose, document, and resolve technical issues related to Windows 10, Windows 8, Windows 7, MS Office applications, email, special applications, Internet connections, and hardware/peripheral equipment via telephone., • Document, track, resolve, and report on problems and work orders using the Remedy Action Request database system., • Modify/create and troubleshoot user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, escalate network incidents, and provide direct support to USSOCOM customers globally., • Determine the appropriate special team (Desktop Support, Customer Support, Network Administration, or System Administration) for unresolved issues and assign tasks accordingly., • Install, maintain, and troubleshoot server, network, system, and application issues., • Possess technical experience in the setup, operation, and troubleshooting of associated and follow-on operating systems., • Experience with Dameware, RDP, and Terminal Services is required., • Perform incident management functions, including trending, prioritization, and communicating findings with senior organizational team members., • Perform other duties as required. Requirements: • Must have DoD 8570 IAT Level I certification., • Must be able to maintain DoD 8570 IAT Level I certification through continuing education or re-certification., • Must possess a current Secret clearance., • Must be TS/SCI eligible. Preferred: • DoD 8570 IAT Level II certification., • Special Operations Force experience., • Possess a current TS clearance with SCI eligibility. Endurion complies with all Equal Employment Opportunity (EEO) requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. Endurion will provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you need assistance or an accommodation due to a disability, please contact us at recruiting@endurion.com. This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management retains the discretion to add to or modify the duties of the position at any time. Employment with Endurion is at-will, meaning that either the employee or the employer may terminate the employment relationship at any time, with or without cause or advance notice, provided it does not violate applicable law.

The L1 Customer Support Representative will play a vital role in providing superior customer support to CAKE product users. Reporting to the Customer Support Manager, you will be responsible for answering and documenting customer calls, resolving inquiries, and ensuring customer satisfaction. Own th

As a Technical Support Specialist, you will be responsible for supporting the Sales Process with solutions and proposals that are coordinated with our Account Managers for customers. Engage manufacturer technical support resources and application engineering teams to resolve complex challenges. This

A leading consulting firm is seeking a motivated Cable Field Technician to join their team in Tampa, Florida.This part-time role involves 100% travel across the continental U.Key responsibilities include performing installation and maintenance of premises cabling systems, documenting work, and colla