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Job DescriptionJOB TITLE: Office Manager & Executive Assistant EMPLOYER: A-CAP Services LLC REPORTS TO: Chief Legal Officer LOCATION: Full-Time Onsite in Miami, FL (Brickell) ABOUT THE COMPANY A-CAP is a rapidly growing organization that owns and operates multiple insurance companies and ancillary insurance businesses and has over $10 billion of total invested assets. This opening is with the holding company, which primarily performs asset management, actuarial, accounting, and other oversight functions on behalf of A-CAP’s insurers and third-party clients. This group also provides strategic and operational support to A-CAP’s portfolio companies/subsidiaries, proactively formulates new investment strategies, oversees external financing and acquisition activities, and provides modeling support for insurer liabilities and capital. On the insurance product side, A-CAP’s primary lines of business are traditional fixed and equity-indexed annuities, with additional business in whole life insurance, Medicare supplement, and hospital indemnity products. A-CAP insurers originate over $2 billion of new premium annually. ABOUT THE ROLE We’re looking for a dynamic, highly organized Office Manager & Executive Assistant to support our CEO, Chief Legal Officer, and Executive Team while managing the daily operations of our newly opened Miami office. This is a key position for someone who thrives in a fast-paced, high performing environment and is passionate about delivering exceptional support. In this role you’ll wear many hats involving high-level executive assistance, hands-on office management, proactive problem solving, and requiring flexibility and discretion. At A-CAP, you’ll be part of a tight-knit, mission-driven team where your contributions have real impact. You’ll support leaders who value precision, trust, and initiative, while helping shape a workplace that reflects excellence and energy. If you’re excited by making things run smoothly and being the go-to person for getting things done, we want to hear from you! WHAT YOU WILL DO: Executive Assistant Responsibilities: • Serve as gatekeeper to CEO and CLO, managing complex calendars, prioritizing requests, and ensuring seamless daily operations., • Coordinate meetings and logistics for Executives and Board of Directors, including preparation of agenda, meeting decks, and on-site support., • Handle a range of administrative tasks including:, • Drafting confidential correspondence, documents, presentations and reports., • Managing contact lists., • Coordinating travel and submitting expense reporting., • Gathering and organizing materials for meetings., • Attend meetings and events as needed; take meeting minutes when requested, capturing actionable and follow-up items., • Support cross-department initiatives, including event coordination and special projects.Office Manager Responsibilities:, • Receive and welcome visitors and guests while maintaining compliance with security protocols., • Oversee daily office operations to ensure a welcoming and professional environment., • Maintain office space and facilities, coordinate repairs, manage vendors, and oversee office equipment and supplies., • Partner with HR on office layout planning, seating arrangements and internal moves., • Negotiate purchase of office supplies, equipment, and services in line with budgetary guidelines., • Partner with HR on onboarding/offboarding coordination and employee experience., • Partner with HR to organize events, office celebrations, and employee engagement activities to support team engagement and culture., • Manage incoming mail and packages, interoffice communication and general phone inquiries.Technology Support Responsibilities:, • Executive support: Providing the Executive team assistance with direct troubleshooting, and coordination with remote IT support., • Onboarding/Offboarding: Support HR and remote IT team with desktop setup, workstation configuration, and software installation for onboarding employees., • Office technology: Support A/V functions including video-conferencing equipment, video-walls, streaming services, • Employee support: Act as a liaison between on-site employees and IT for troubleshooting technical issues, while ensuring compliance with A-CAP's cybersecurity protocols during equipment handling., • Resourcefulness with evolving technology. WHAT YOU WILL NEED: • Experience: 5+ years in a combination of executive support and office management, with proven experience supporting C-level executives., • Education: Bachelor’s degree preferred or equivalent relevant experience., • Professionalism: High level of discretion, diplomacy, and confidentiality in all matters., • Organization: Exceptional time management, ability to multitask, and attention to detail., • Communication: Excellent verbal and written skills; ability to present information clearly and concisely., • Technology Skills: Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint); ability to quickly learn additional systems (conferencing tools, etc.) and provide on-site assistance to remote IT support teams., • Problem Solver: Proactive, analytical, resourceful and solution-focused mindset., • Good Judgement: Ability to work independently, make sound judgments, and manage competing priorities., • Team Player: Strong interpersonal skills, and customer service mindset. A-CAP works hard to create a positive and supportive environment. That's why we offer great benefits to safeguard the health and well-being of our employees. Our comprehensive benefits package includes: • Competitive compensation programs, • Employer-sponsored medical, dental, and vision insurance, • Paid Life & AD&D Insurance (for employees and families), • Paid Disability Insurance (STD + LTD), • Paid Parental Leave, • Paid Vacation and Sick Leave, • Paid Holidays, • Voluntary Supplemental Insurance, • Safe Harbor 401(k) plan with employer match, • And other benefits and perks! POSITION TYPE AND EXPECTED HOURS OF WORK This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 6:00 p.m., 40 hours weekly, or as otherwise arranged with the manager of the department. US work authorization is required. Who We Are: EEO Statement A-CAP is an Equal Opportunity Employer and does not discriminate in recruiting, hiring, promotion or any other personnel action based on the basis of race, ethnicity, national origin, color, sex, gender, gender identity or expression, sexual orientation, religion, age, disability, veteran status, or any other basis covered by appropriate law. We comply with the laws and regulations set forth in the Know Your Rights poster. All employment is decided on the basis of qualifications, merit, and business need. To request an accommodation, contact and we will make every effort to respond to your request within 48 business hours to work towards a positive solution. Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It should not be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Powered by JazzHR qi7Uxmrmh6

We’re looking for a bilingual (English/Spanish) L1 Help Desk Technician to join a growing IT services team in Miami. This role is perfect for someone who enjoys solving technical problems, providing excellent customer support, and working in a fast-paced managed services environment. You’ll work primarily from the Miami office, with occasional visits to client sites. Key Responsibilities Customer Support • Provide phone, remote, and on-site technical support to end users, • Listen actively to understand customer issues and respond with empathy and urgency, • Deliver clear explanations of technical concepts to non-technical users, • Document tickets thoroughly, including issues, resolutions, and follow-up notes, • Resolve customer conflicts professionally and maintain a strong focus on satisfaction, • Troubleshoot and support Windows 11 environments, • Diagnose connectivity issues related to networks, shared folders, and internet access, • Support and manage Active Directory, NTFS/share permissions, and Microsoft Office applications, • Understand basic networking concepts (DHCP, DNS) and firewall fundamentals, • Maintain accurate troubleshooting steps and escalate when appropriate, • Bilingual: English/Spanish (fluent) required, • Reliable transportation for periodic travel to client sites, • Ability to lift up to 50 pounds (hardware, equipment, etc.), • 2+ years of experience in Windows desktop support required, • Experience working in an MSP environment preferred, • Solid analytical and troubleshooting abilities, • Strong customer service mindset and ability to remain composed under pressure

Job DescriptionJob Overview: We are seeking a versatile Field Service Engineer in a hybrid role. One who can seamlessly balance onsite client support with remote service desk responsibilities. This role is ideal for someone who thrives in client-facing environments, enjoys solving both technical and networking challenges, and is comfortable traveling between client sites in Florida (primarily Pompano Beach and Miami, with the possibility of additional locations) The successful candidate will support Cortavos managed services clients with a mix of onsite installations, networking tasks, deskside troubleshooting, and remote service desk coverage plus other technical issues that may arise. Youll take on tasks ranging from running network cables and installing access points to resolving end user tickets and contributing to our knowledge base. This position demands adaptability, technical proficiency, and strong communication skills. This hybrid field role requires: • Onsite support at multiple Florida client locations as required by customer needs (primarily Pompano Beach and Miami)., • Travel readiness with flexibility for short notice assignments. This role has dual reporting to the Service Delivery Manager and the Service Delivery Team Lead. Responsibilities: • Onsite & Field Support, • Deliver hands-on support at client locations, serving as Cortavos technical representative., • Handle simple networking tasks, including: running network cables, installing access points, basic switch/router/firewall connectivity checks., • Assist with onsite troubleshooting of desktops, laptops, printers, and peripheral devices., • Support device imaging, deployment, and onboarding/offboarding of users., • Maintain clean and professional workspace setups, including cable management and workstation presentation., • Travel between client sites in FL (Pompano Beach, Miami, and others as needed). Helpdesk: • Offer a blend of on-site and remote support, including but not limited to configuring Outlook and OneDrive, printer configurations, internet issues, networking questions, access via Remote Desktop, and other Level 1-2 support issues., • Engage with initial calls and/or emails, create the initial ticket, and escalate as necessary to other departments with warm handoffs., • Ticket maintenance, you will typically spend a portion of the workday reviewing existing tickets and looking for cases that should be closed, following up with users where appropriate, and setting reminders for future action., • Follow up with and ensure that tickets are being completed in a timely manner, work with escalation team members to ensure tickets are being completed. Knowledgebase and CRM Management:, • Maintain and write accurate knowledge base articles as you come across knowledge and information while working cases. Knowledge is the base of Managed Services., • Maintain client information records, including gathering information about that client and making sure that information is up to date in applicable systems (Autotask, Salesforce, monday.com) Hardware and Software Provisioning: • Install and configure computer hardware, software, and peripherals according to organizational standards as provided in company documentation., • Maintain accurate records of computer hardware inventory., • Install, update and make sure required software is available., • Create and update documentation for provisioning processes, troubleshooting guides, and best practices. Professional Development: • Train with the Engineering department as well as Service Desk Analyst peers to improve skills and knowledge. Work with them on more complex issues as time allows., • Associate or Bachelors degree in progress, • 3 years IT service desk experience, • 3 years of customer service experience over the phone and email, • 1 year of Managed Service Provider experience, • Experience with service desk ticketing systems (Autotask), • Proficiency of Microsoft 365 Admin, • Proficiency of Windows 10/11, • Proficiency in Microsoft Office Suite and Microsoft Teams, • General knowledge of network devices (switches, firewalls, etc), • General knowledge of macOS, including setup, support, and application troubleshooting., • Strong written and verbal communication skills; empathetic customer service approach, • Excellent organizational, time management, and multitasking capabilities, • Ability to work after hours on-call rotation, • Valid U.S. drivers license with clean driving record., • Ability to travel regularly within Florida and on short notice, including overnight trips., • Bachelor's degree, • Microsoft Certifications, particularly any prerequisite for Microsoft 365 Certified: Enterprise Administrator Expert and Exam MS-102: Endpoint Administrator., • Familiarity with IT hardware, software, and managed services technology., • Proficiency in Google Suite, particularly Gmail and Google Docs., • Working knowledge of Microsoft Intune., • 60% - Onsite Service Desk Support (~24 hours/week), • 20% - Remote Service Desk Support (~8 hours/week), • 15% - Knowledge Base Documentation (~6 hours/week), • Competitive salary, as well as employer, contributed health benefits, • Unlimited paid time off, • Onsite work as needed, • Remote work, • Access to a Company cell phone plan, • A seat on an energetic team that collaborates and pushes each other to be better, • A fast-paced but cooperative environment with endless potential for growth, • Celebration events for team and Company successes throughout the year Company mission: To work relentlessly with IT professionals to make their jobs easier; provide sound advice to meet technical and budgetary requirements; give peace of mind regarding infrastructure and cloud investments; and offer an exceptional customer experience from start to finish. Flexible work from home options available.

Job DescriptionCareer Renew is recruiting for one of its clients a Senior Software Engineer (Backend) - this is a fully remote role for US based candidates. We build infrastructure that delivers massive amounts of web data to the companies training the world’s most powerful AI models. We're the team that helps to power and support us, a bandwidth-sharing network that lets us operate a massive distributed crawler, giving us unique access to high-quality public web data at global scale. On top of that, we’ve built pipelines for ingesting, segmenting, and annotating billions of videos, transcripts, and audio files, powering dataset creation for frontier labs. We’re lean, technical, and move fast. No red tape, no slow decision-making; just a team of builders pushing to expand what’s possible for open web data and AI. The Role. We are looking for a Senior Software Engineer (Backend) who is experienced and brings deep expertise in backend development. You will join a small, talented team and lead efforts to architect scalable solutions, drive technical excellence, and support our vision for a future where we play a critical role in shaping the internet's evolution. Who You Are. * BS or MS degree in a STEM major or equivalent job experience required * 4+ years experience in software development and writing very high quality code that is robust and easy to maintain * Knowledge on how to build large scalable systems * Knowledge and experience in identifying and solving issues with intricate, live software systems, as well as in-depth familiarity with contemporary software development processes such as continuous integration and continuous deployment. * Professional or native English language proficiency What You'll Be Doing. * Develop new features and software improvements * Test, deploy and debug backend API services * Write clear, tested, documented code * Create and review technical design, code, and documentation * Contribute to our infrastructure which includes mobile, desktop and server-side applications Technologies Used. * C/C++, Go, Javascript Why Work With Us: * Opportunity. We are at at the forefront of developing a web-scale crawler and knowledge graph that allows ordinary people to participate in the process, and share in the benefits of AI development. * Culture. We’re a lean team working together to achieve a very ambitious goal of improving access to public web data and distributing the value of AI to the people. We prioritize low ego and high output. * Work Remotely * Compensation. You’ll receive a competitive salary, benefits and equity package. Compensation & Package Base Salary + Tokens/Equity

Job DescriptionShould have most of skills below.. 5 yrs Azure and networking and Server exp is Required Summary The role is to be able to solve both large and small projects beginning to end with customers. This role is a trusted advisor. Engineers are expected to display good interpersonal skills as they will interact with colleagues, executives, and other customer-facing roles. The Technician will possess the ability to problem solve at a high level and provide exemplary customer service skills, strong multi-tasking, and organizational skills. The Technician works jointly with the sales to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player IT Technician III Responsibilities: • Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues., • Provisioning and system setup for new hires., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools and diagnostic utilities to aid in resolving support requests., • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined., • Installing and configuring hardware and software components throughout various network infrastructure devices., • Install antivirus software and ensure virus definitions are up to date., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Network firewall and switch administration and maintenance., • Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals., • College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience., • Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS., • A+ Certification., • Azure

Job Description About Us: Nova Medical Services is a fast-growing multispecialty healthcare organization dedicated to providing exceptional care across various specialties including Wound Care, Cardiology, Internal Medicine, and more. We are seeking a Accounts Payable Specialist to join our dynamic accounting department and support our revenue cycle operations. Position Summary: The Accounts Payable Specialist is responsible for overseeing all aspects of the company’s accounts payable process, ensuring timely and accurate payment of invoices, maintaining vendor relationships, and supporting financial operations. This role requires strong attention to detail, proficiency in QuickBooks, and experience in process automation to improve efficiency and accuracy within a fast-paced medical organization. Work Environment: • On-site position (not remote)., • Expected hours: 40 hours per week, • Monday through Friday, 8:30 AM to 5:00 PM., • Collaborative and professional team environment.Key Responsibilities: Process, review, and verify vendor invoices, purchase orders, and expense reports for accuracy and compliance. * Enter and code invoices into QuickBooks, ensuring proper general ledger classification and department allocation. * Prepare and process weekly check runs, ACH payments, and credit card transactions. * Reconcile vendor accounts and resolve discrepancies in a timely manner. * Assist with automation of accounts payable workflows, including invoice routing, approvals, and payment processing. * Maintain accurate and organized digital records for all payables in accordance with company policy and healthcare compliance standards. * Communicate with vendors and internal departments to address inquiries or payment issues. * Support month-end closing activities, including accruals, reconciliations, and reporting. * Collaborate with the finance team to enhance processes, implement new accounting tools, and optimize use of QuickBooks automation features. * Assist with internal and external audits by providing requested documentation and analysis. Qualifications: * 2+ years of experience in Accounts Payable or general accounting, preferably within a healthcare or medical office environment. * Proficiency in QuickBooks (Online or Desktop) required. * Hands-on experience with automation tools (e.g., Bill.com, Ramp, Divvy, or similar platforms) highly preferred. Benefits: • Competitive pay based on experience., • Paid time off and holidays., • Career growth opportunities within a growing healthcare organization., • Comprehensive benefits package, including health, dental, and vision insurance and 401K. Pay is negotiable, based on experience and qualifications. Join us in making a difference in our patients' lives by providing exceptional care coordination! This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member. No Third Party Agencies or Submissions Will Be Accepted. Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP . People with criminal record are encourage to apply. Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein. Powered by JazzHR oq7HoE9EV9

Job DescriptionEnterprise ArchitectEmployment Type: Full-Time, Senior-LevelDepartment: Information Technology CGS is seeking an experienced senior-level Information Technology Enterprise Architect to support the I.T. business mission of a large-scale government enterprise’s IT infrastructure. The ideal applicant should demonstrate knowledge and experience in organization processes and procedures specific to PMI, ITIL, CISSP, SDLC, Agile, ISSO, Six Sigma, and CMMI. The applicant will also be tasked with collecting information for strategic business mission planning and IT investment. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- The IT Enterprise Architect position requires the candidate to possess knowledge, experience, and abilities to broadly understand an organization’s various technologies and teaming with an organization’s leaders to collect information for strategic business mission planning and IT investment.- The IT Enterprise Architecture candidate will demonstrate s exceptional interpersonal and professional maturity and senior-level IT competency. Exceptional oral and written communication abilities and experience and knowledge and experience in organization processes and procedures specific to PMI, ITIL, CISSP, SDLC, Agile, ISSO, Six Sigma, and CMMI are superlative. - Experienced with various EA frameworks, including Zachman, and TOGAF, the EOUSA Enterprise Architect will provide a view for system owners, planners, designers, developers, and subcontractors to provide a holistic view of the enterprise from different perspectives with the understanding of budget constraints.- Additional demonstrated knowledge and experience in the following areas:- Demonstrated engineering abilities in Windows Desktop applications, remote access, MS Windows 7, SQL Server, VMware, EMC, SAN storage, Cloud as a service, Broadworks, Polycomm, BlackBerry, Apple iOS, information security, wireless technologies, system networking, etc.- Understanding and utilization of ITIL, project management (PMI), Agile, Configuration and Change controls.- Capability in providing technical engineering practices recommendations, advice, and enhancements from integration engagements of prior successful systems integrations.- Exceptional writing/verbal/interpersonal negotiation and communication skills with the ability to work confidently and independently with minor guidance. Ideally, you will also have:- VMware server and VDI understanding/experience.- Knowledge of PKI.- MS Windows 2003 Terminal Server.- MS Windows 2008R2 Server.- Cisco UCS.- Broadworks.- Polycomm.- BlackBerry, iOS, Android OS.- Project Management Professional (PMP).- ITIL.- CISSP. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: For more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionBenefits: • Training & development, • Competitive salary, • People first work culture environment, • Open collaboration with the US network, • Flexible Scheduling Summary The IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective will be to respond to support requests in a timely manner, be the reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties. IT Technicians are expected to display good interpersonal skills. The IT Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills. The Level III Technician works jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player IT Technician III Responsibilities: • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools (RMM) and diagnostic utilities to aid in resolving support requests., • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined., • Administration of M365/Google tenants and users, • Cloud administration (preferably MS Azure), • Administration of cybersecurity solutions (antivirus/EDR/MDR...), • Administration of networks, • Perform preventative maintenance, including patching, vulenrarbilites management ..., • Automate internal process by using adopted technologies (Autotask PSA, Ninja One RMM, ...), • Ensuring company safety and security standards are met.IT Technician III Requirements:, • Previous MSP experience (mandatory), • Knowledge of main OSs for workstations/servers, • Field experience with cloud, cybersecurity and AI solutions, • Good knowledge of English and Spanish, • Satisfactory Background Check contingent to hiring

Job DescriptionSenior Help Desk Technician IIEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description SERVICE DESK TECHNICIAN iC5i is seeking an experienced, self-directed, Service Desk Technician. This position is in support of a Department of Defense (DoD) organization, US EUCOM located OCONUS in Stuttgart, Germany. This position is required to travel OCONUS. Responsibilities: · The Service Desk Technician is responsible for maintaining, analyzing, troubleshooting and repairing personal computer systems, hardware, software, computer peripherals, and end user devices. Assist users via remote access and phone. · Provide Tier 1/2 level support to users in resolving problems using service desk center tools. Support in the areas of electronic mail, account creation and maintenance, standard desktop applications, and above baseline COTS and GOTS applications. · Triage and troubleshoot incoming issues and work with other teams as needed to identify root cause and resolution. Ensure tickets are addressed within identified Critical Success Factors (CSF) and in alignment with ITIL best practices. · Ensure all actions are professionally and thoroughly documented within the ticketing system. Multiple device configuration including end user device support may be required. Assist in the creation and maintenance of documentation and SOPs. · Candidates need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing eAicient use of computing resources. Other duties as assigned. · The successful candidate must be able to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner. The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of eAorts. The candidate must be experienced in interfacing with both client managers and system users. · Specifically the Service Desk Technician will be responsible for supporting systems, users and applications on a geographically dispersed Windows 10 Enterprise network. Provide Event Management, Incident Management, Problem Management, Request Fulfillment, Change Management, and Change Evaluation support. Provide Enhanced Trusted Agent (ETA) Support Services and Multi-Factor Authentication support services. Provide 24x7x365 support. Qualifications What you will need: · maintain · US Citizen and currently hold an adjudicated Secret Clearance and be able to BA/BS + 3 years recent specialized or AA/AS + 7 years recent specialized or a major cert + 7 years recent specialized or 11 years of recent specialized experience · Service Desk Level Certifications: Modern Desktop Administrator Associated: MS 365; Administration Associates, MS 100 and MS 10 Microsoft Enterprise; Microsoft Azure, etc. Desired: Basic Server Knowledge Level Training (certificate required) CompTIA Security + (IAT Level II or greater) An active certification IAW DoD 8570.1 Technical Level II or greater Computing Environment (CE) certificate or training equivalent ITIL v3 – Foundation CompTIA A+/Network+ Automation using Microsoft PowerShell, VBScript, or batch files Experience with Citrix application and desktop virtualization Adaptable to changing circumstances and operational needs Understanding of Department of Defense Military standards Experience working with and supporting Cisco Routers and Switches Experience with DoD IT security requirements Experience with Virtual Desktop environments Possess good communication and customer support skills Shift work (Capable of working day/night shift and weekends) · Understanding of Department of Defense Military Standards

Job Description Digital Signage Service Job Description The IT support technician provides face to face support via walk-up service for IT related incidents and requests from employees and contractors along with remote support for off-site users. This technician is part of a professional team of people providing a single point of contact for high-level customer service and technical support. Primary responsibility will be supporting our employee base with their technology needs including desktop support issues, IP phones, mobile devices, and printers. Experience supporting Windows 10, Windows 8, Windows 7 and G-Suites is required. This person should be a good communicator who enjoys working with people from all levels of the company. Scope of Responsibilities / Expectations • Investigates, troubleshoot, and resolves all computer software and or hardware problems for on-site and remote users. These include but are not limited to Google Suite, Remote/VPN Connectivity, Printing, MS Office, and Chromebox / Audio-Visual services. • Primarily responsible for installing and configuring computer systems following the defined imaging process. Diagnosing hardware and software faults and providing technical support to Motorola Solutions employees and contractors. • Create, maintain, and update IT equipment in our asset tracking software. • Provide mobile device support to include setup of devices (iOS, Android, etc.) to connect to the mobile device management system and remote authentication applications. • Assist with IT onboarding of resources including new pc’s, loaner pc’s, IT Training, etc. Complete IT responsible tasks associated with the offboarding of retired resources assets. • Prioritize critical issues and escalate issue(s) following the defined process. • Coordinate between other IT resources ( internal and external) and vendors to resolve issues and proactively evaluate and avoid future issues related to hardware and software on users computers. • Track all customer communication and users requests / problems in Service now incident tracking system. Ensure customer satisfaction by reviewing and performing follow-up communications on open/closed tickets. Update associated knowledgebase with standard resolutions as required. • Create and maintain in-house documentation; these include but are not limited to checklists, IT Asset Management, general policies and procedures. • Expand knowledge and learn new systems and procedures. • Individual must present a positive customer service experience for fellow employees • Perform inventory management tasks • Participate in Information Services projects and rollouts; as needed • Participate in the continual improvement of processes through the development and implementation of supporting documentation and procedures. • Prepare statistical and data reports, including usage trends and analysis, • Participate in equipment evaluations and future strategy discussions Desired Background/Knowledge/Skills • Excellent knowledge of PC and desktop hardware. • Excellent knowledge of PC internal components. • Hands-on hardware troubleshooting experience. • Technical knowledge of current protocols, operating systems, and standards. • Ability to operate tools, components, and peripheral accessories. • Able to read and understand technical manuals, procedural documentation and OEM guides. • Strong analytical and problem-solving skills • Ability to communicate effectively with others, both orally and in writing. • Engineering Applications Knowledge • Microsoft Office experience • VM Experience • ServiceNow Experience • Android and IOS experience Basic Requirements • 3+ years IT/Computer experience and prior technical support experience • 1 year Technical degree - preferred • One or more of the following certifications: Microsoft MCSE, Comptia A+ Certification, Google IT Support Professional, ACMT ( Apple) Travel Requirements 10-20% Salary based on experience and quarterly bonus based on performance Company DescriptionKeiki Enterprises LLC dba DSignage Our passion is create visual communication solutions based in SMART Technologies! DSignage is a boutique system integration company that specializes in smart digital communications. We modernize how companies communicate to their people by combining digital displays, mobile applications and location intelligence technologies. Our solutions range from digital communication boards to featured-filled mobile applications that increase efficiency and user experiences. We are proud to be recognized as essential business! For more info about us: Enterprises LLC dba DSignage\r\n\r\nOur passion is create visual communication solutions based in SMART Technologies!\r\n\r\nDSignage is a boutique system integration company that specializes in smart digital communications. We modernize how companies communicate to their people by combining digital displays, mobile applications and location intelligence technologies. Our solutions range from digital communication boards to featured-filled mobile applications that increase efficiency and user experiences.\r\n\r\nWe are proud to be recognized as essential business!\r\n\r\nFor more info about us:

Job DescriptionDesktop/Workstation Design EngineerEmployment Type: Full-Time, ExperiencedDepartment: Information Technology CGS is seeking an experienced Desktop/Workstation Design Engineer to participate in architecture discussions, system reviews, design planning, and technology roadmap planning for current and future desktop integration efforts. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Acts as the Subject Matter Expert for the development and implementation of the Desktop Operating System (OS) Images. - The candidate engineers’ robust solutions for large-scale deployment of software using OS deployment technologies such as Microsoft Endpoint Configuration Manager (MECM) and the Microsoft Deployment Toolkit (MDT). - Develops tests and implements software distribution packages, to include updates to software applications to be applied to desktops, laptops, tablets, and servers used within the enterprise. - Provides information and recommendations to meet various user-based software requirements. - Strong familiarity with scripting languages such as Powershell and VB script. - Implements server OS deployment methodologies to include automated server build processes. - Provides support for an OS patching infrastructure such as HCL BigFix or Windows Update/MECM that applies mandatory security updates to enterprise systems. - Analyzes, evaluates, and recommends desktop, laptop, tablet, and server hardware. - Performs security related tasks which include, documentation, vulnerability scan review, assessment support, patch management, and auditing as required. Qualifications:- The ideal candidate for this position will possess experience with integrating and upgrading desktops and laptops from the Windows 7 operating system to Windows 10 operating system, upgrading Microsoft and 3rd party applications, and have experience with litigating software such as Ipro and Concordance. - The ability to work independently with only minor guidance is a must. Our team is engineering a Windows 10 image on an Intel based system which will be integrated with Microsoft Exchange 2013, Microsoft Office 2013, and various 3rd party applications. · Windows OS engineering experience· Understanding of the application of security controls on the image· Microsoft Office engineering experience· Integrating anti-virus applications in an image· VPN/Remote access (Cisco Secure Access with RSA a plus)· Windows Scripting experience· Good writing skills Ideally, you will also have:- VB and/or VBA coding experience a plus· VDI/Citrix experience· SMS/SCCM experience a plus· Understanding of PKI· VMWare experience· Litigating software such as Ipro and Concordance Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Position Title: Network Support and Security Technician Reports To: System Administrator, IT Director Classification: Non-Exempt WC Code: 8868 Position Type: Fifth Level Administrator Major Responsibilities: It is the responsibility of the Network Security Technician to safeguard our university’s Network infrastructure and digital assets, ensuring the confidentiality, integrity, and availability of information systems. This role focuses on supporting network and security infrastructure, responding to technical issues, and helping staff with IT needs. This position involves monitoring, analyzing, and responding to security incidents, The IT office also provides training to staff in the use of different software and networking. Key Responsibilities: • Communication Management: Respond promptly to daily communications via email and voicemail, addressing inquiries promptly and professionally., • Policy Adherence and Ethical Compliance: Ensure strict adherence to the University's mission, policies, procedures, ethical standards, compliance with data protection regulations and pertinent legal regulations in all aspects of admission activities., • University Engagement: Participate in Commencement Exercises, new student orientation, university events, committees, self-studies, and University Commencement Ceremonies., • Special Projects: Execute special projects assigned by the President or supervisor., • Compliance Adherence: Ensure compliance with Title IX of the Education Amendments Act of 1972, as well as FNU Policies, Procedures, Rules and Regulation, the FNU Code of Ethics, Family Educational Rights and Privacy Act (FERPA), Florida Information Protection Act of 2014 (FIPA), the EU General Data Protection Regulation (GDPR), and all other applicable federal, state, and local laws, rules, and regulations., • Assigned Duties: Undertake other assigned duties as required. Position Responsibilities: • Assist staff with basic training in computer software or network use, as directed., • Respond promptly to requests from faculty, administration, or campus deans regarding hardware or software issues, escalating complex problems as needed., • Support the IT department operations and routine maintenance., • Document and report security incidents; assist in assessing their impact under supervision., • Monitor security alerts and respond to incidents within the Azure environment, escalating threats to Systems Administrators., • Assist with the installation and maintenance of security software, such as firewalls, antivirus, and encryption tools., • Conduct periodic vulnerability scans and patches., • Follow instructions from IT system administrators regarding access privileges and security controls., • Stay informed about basic security trends and participate in required training., • Conduct periodic audits of managed systems and help review network security settings., • Help secure Azure resources (VMs, databases, storage) by following established procedures., • Support the use and monitoring of Azure Sentinel and other security tools as directed., • Work with the IT team on security projects and daily operations., • Apply operating system and software updates to staff workstations., • Monitor and investigate system backups failures., • Coordinate with vendors for equipment replacement or support., • Support workstation setup, software testing, and remote assistance., • Monitor and investigate network security systems and resolve issues., • Document incidents and resolutions for routine technical issues., • Monitor and promptly respond to security incidents within our Azure environment, investigating and containing threats., • Manage Azure Sentinel, our cloud-native SIEM solution., • Maintain servers, routers, switches, LAN, WAN, Internet security, remote communications, and user accounts., • Provide user assistance with the proper and efficient use of their systems, • Keep staff workstations up to date with OS patches, drivers, and software updates, • Work with vendors on behalf of users and for replacement equipment, • Ensure compliance with university policies and relevant regulations, conducting regular security audits and assessments., • Provide technical support and training to staff on cybersecurity best practices. Requirements: • Four-year university degree in CIS/MIS/CS/IS and/or 3+ years equivalent work experience in an IT Network Support role, • Familiarity with Azure services (such as Azure AD, Azure Firewall), • Experience with network security tools such as firewalls, antivirus software, and basic intrusion detection systems., • Understanding of VPNs, LAN/WAN networking, and basic patch management., • Knowledge of fundamental system security concepts (e.g., firewall rules, data backup and recovery)., • Familiarity with Windows and Mac operating systems; ability to provide desktop support., • Experience working with Microsoft/Windows products (such as Office 365, DNS, DHCP, Windows Server environments)., • Experience with setup and maintenance of network devices (switches, routers, firewalls)., • Ability to follow established procedures for asset management and patch management., • Understanding of Active Directory and security best practices., • Strong communication and teamwork skills; able to follow instructions and escalate issues as needed., • Commitment to maintaining confidentiality and privacy of information and records., • Willingness to work flexible hours, including occasional weekends or after-hours support., • Entry-level certifications such as CompTIA Network+ or Security+ are preferred but not required., • Experience working with Windows / Mac OSX desktop., • Experience working on infrastructure configurations, i.e. switches, routers, firewalls and low-voltage cable, • Experience working with Asset/Image Management and patch management solution, • Microsoft Active Directory and Security best practices., • Must be a flexible and reliable team player, • Possess the uncompromised ability to protect the confidentiality/privacy of others and company documents and records., • Strong communication skills: must be comfortable with engaging in a variety of different communicative modes; verbal, non-verbal, and written with different levels of management, • Must have a strong command of reasoned, measured decision-making processes based upon analyzing the pros and cons of each potential decision to be made., • Must be able to work weekends and after hours whenever needed License/Certification: • Azure: Azure Security Engineer Associate, Azure Administrator (Preferred), • CompTIA Security+,, • LAN/Networking: 2 years (Required), • Active Directory: 2 years (Required), • CompTIA Network+ 3 years (Required) Job Type Full-time

Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.