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  • Hospitality & Operations Lead (Lead Barista with Lead Management Skills)
    Hospitality & Operations Lead (Lead Barista with Lead Management Skills)
    il y a 6 jours
    Temps plein
    Carroll Gardens, Brooklyn

    About Light Switch Light Switch is a neighborhood coffee shop and bar opening in Carroll Gardens, Brooklyn. By day, we serve specialty coffee, pastries and light fare. By night, we transition into a relaxed social environment serving beer, wine, spritzes and shareable food offerings. We are seeking Hospitality & Operations Leads to join our opening leadership team. These roles are responsible for helping establish service standards, training team members, maintaining operational excellence and delivering exceptional guest experiences across both daytime and evening service. Working alongside the co-founders of the business Henry and Mark. This is an opportunity to play a key role in building a new hospitality business from the start. Position Summary The Hospitality & Operations Lead is a hands-on lead role responsible for overseeing front-of-house operations, supporting daily business performance and ensuring an outstanding guest experience throughout all trading periods. This role requires flexibility to lead both coffee service and evening beverage service, while acting as a role model for hospitality, teamwork and operational execution. The successful candidate will be equally comfortable leading a busy morning coffee rush, coaching team members during service and hosting guests during evening operations alongside the rest of the team. Key Responsibilities Guest Experience & Hospitality ● Deliver exceptional hospitality and create memorable guest experiences ● Build relationships with regular guests and foster community engagement ● Resolve guest concerns professionally and confidently ● Ensure service standards are consistently executed throughout the day and evening Coffee Operations ● Prepare and serve specialty coffee beverages to company standards ● Monitor coffee quality and consistency ● Support coffee training and ongoing development of team members ● Maintain espresso equipment and coffee workstations Evening Beverage Operations ● Serve beer, wine and spritzes to company standards ● Support beverage menu development and seasonal offerings ● Maintain beverage quality, presentation and service standards ● Ensure compliance with responsible alcohol service practices Leadership & Training ● Lead shifts and act as the senior team member on duty ● Train, coach and develop hospitality team members ● Support onboarding of new hires ● Drive accountability for service, cleanliness and operational standards ● Foster a positive and collaborative team culture Operations & Administration ● Open and close the business according to established procedures ● Perform cash handling and end-of-day reconciliation ● Monitor inventory levels and communicate ordering requirements ● Assist with receiving deliveries and stock management ● Ensure compliance with food safety and health regulations Business Performance ● Drive sales through guest engagement and product knowledge ● Support achievement of labor and operational goals ● Identify opportunities to improve efficiency and guest satisfaction ● Act as a trusted partner to ownership in day-to-day operations Qualifications Required ● Minimum 2-3 years hospitality experience ● Experience in specialty coffee (experienced barista), restaurants, bars or hospitality operations ● Strong leadership and communication skills ● Proven ability to perform in a fast-paced environment ● Passion for hospitality and guest experience ● Flexible availability including mornings, evenings and weekends ● Food Handler certification Preferred ● Experience leading shifts ● Specialty coffee experience ● Wine, beer or beverage service experience ● Experience with Toast POS ● Experience in a new start-up operation. What Success Looks Like ● Outstanding guest experience across all dayparts. ● Consistent coffee and beverage quality ● Strong team culture and engagement ● Well-executed openings, closings and shift transitions ● Operational excellence throughout both daytime and evening service ● Positive contribution to the growth and reputation of Light Switch Compensation ● Competitive hourly wage ● Participation in tip pool ● Leadership development opportunities ● Opportunity for future advancement as the business grows Schedule Full-time position averaging 35-40 hours per week with a mixture of morning, daytime, evening and weekend shifts. But we are flexible depending on the individual's needs. This role ideal requires flexibility to support both coffee and evening beverage operations. Or specifically one day-part throughout the week and weekend.

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  • Assistant Manager/Manageress
    Assistant Manager/Manageress
    il y a 17 jours
    $55000–$65000 par an
    Temps plein
    Fort Greene, Brooklyn

    We are seeking a high-energy leader to support the General Manager in driving daily operations, team development, and an exceptional guest experience. You will be the "hands-on" leader during peak rushes, ensuring every meal meets our quality standards while maintaining a fast, friendly service environment 2+ years of high-volume restaurant experience (at least 1 year in a supervisory role like Lead Server or Shift Lead). Food Protection Manager Certification (ServSafe) a plus Must be able to work the "closers"—weekends and holidays. Can handle staff, kitchen delay or a complaining customer experience training new hires, assist with staff scheduling, cash handling, and balancing registers at the end of shift. Lead daily shifts, including opening or closing procedures, and manage floor flow during high-volume periods. Assist in managing labor costs, inventory counts, some book keeping and ordering supplies to maximize profitability. Resolve customer concerns in real-time with a professional and upbeat attitude. Competitive hourly rate/salary (based on experience). Professional growth and clear path to General Management. Paid Time Off (PTO) and health benefits. Free shift meals and employee discounts. Compensation Details Compensation: Salary ($55,000.00 - $65,000.00) Benefits & Perks: Health Insurance, Paid Time Off, Dining Discounts Required Skills Communication Skills Problem Solving Skills Time Management Customer Service Skills Teamwork Adaptability Conflict Resolution Attention to Detail Organizational Skills Financial Acumen Training and Development Stress Management Decision Making Skills Ability to Work Under Pressure Leadership Problem Solving Operational Efficiency Inventory Management Time Management Skills Customer Relationship Management Team Leadership Effective Communication

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  • Bartender / Server
    Bartender / Server
    il y a 2 mois
    $18–$27 par heure
    Temps partiel
    Brooklyn, New York

    Seeking a bartender/server for a FULL-TIME schedule. You will be bartending some days and serving some days. We have a small staff and team work is key. We cross train so that all Front of house staff knows how to serve and bartend according to our standards. There may be days where you are both bartending/serving alone for a few hours before the next employee’s shift starts. Dinner shifts are 4pm - close, Weekend brunch shifts begin at 10am. You must have open availability to work 4-5days per week. Weekends are mandatory. We are a small establishment with a small staff. Once you are on the schedule, there is no calling out last minute or coming late....we need reliable people! If you want a steady, long-term job, with a set schedule and a solid income, this is a great position for you. We want someone who is looking for a "home" and who wants to be comfortable in their place of work for a long time. We are seeking a skilled bartender who really enjoys the craft of bartending who does not mind serving as well. We make sure our staff is cross-trained and we will schedule you for some days as bartender, and some days as server. Tips are pooled so teamwork is a must! QUALIFICATIONS: • You must have at least 2-3 years of bartending experience. -You must have at least 2-3 years of serving experience at full-service restaurants. • You must be courteous, upbeat, and professional when speaking to the customers. -You must be excellent at managing time for each customer: making sure orders are put in right away and that tables are turned quickly without rushing your customers' dining experience. Upselling rounds, and taking care of your customers. • You must be excellent at working within a team. You must be able to communicate clearly with the bartender or server, kitchen staff, and management to ensure that service runs smoothly each night. -You must have a clean appearance and excellent personal hygiene. • NO EGOS. Upbeat, pleasant, team-work people only!, • You will be required to do shift work: prepping garnish, set-up and break-down of bar and dining room, cleaning the dining room and menus, wrapping silverware sets, nightly clean and weekly deep clean of bar and dining room. Cleanliness is very important to us! If you meet all of the above criteria, please apply with resume and brief cover letter. Job Type: Full-time Shift: Evening shift Ability to Commute: Brooklyn, NY 11226 (Required) Ability to Relocate: Brooklyn, NY 11226: Relocate before starting work (Required) Work Location: In person

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