Service Coordinator I
13 hours ago
Anaheim
Job Description About Robert Bosch GmbH Headquartered in Germany, Robert Bosch GmbH is a premier global supplier with four primary business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology. Over 400,000+ associates generate sales of over €90 billion. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” Ninety-two percent of the share capital of Robert Bosch GmbH is held by Robert Bosch Stiftung GmbH, a charitable foundation. The special ownership structure guarantees the entrepreneurial freedom of the Bosch Group, making it possible for the company to plan over the long term and to undertake significant investments in safeguarding its future. In North America, Robert Bosch LLC supplies automotive original equipment and aftermarket products, industrial drive and control technology, power tool, security and building technology, thermo-technology, household appliances, solar energy, healthcare, and software innovations. Bosch established its regional presence in North America in 1906 and now employs 41,000 associates in more than one hundred locations. Bosch Building Technologies Integrator Business The regional system integration business called Bosch Building Technologies offers solutions and customized services for building security, energy efficiency, and building automation for commercial buildings and infrastructure projects Bosch started its Integrator Business in North America through the acquisition of Climatec in 2015. Climatec expanded Bosch’s role as a comprehensive supplier of energy, building automation and security solutions. Climatec is recognized in the building industry as an independent single-source integrator of critical building systems including energy services, building automation and security & life safety in the U.S. market. The company provides consulting, planning, implementation and 24/7 remote management. Climatec is active in several market segments and industries including data centers, commercial real estate buildings, and federal, state, and local government. Climatec has operated as an independent entity, maintaining its offices in Arizona, California, Nevada, Texas, New York, and New Jersey. Climatec continues to represent and integrate numerous leading manufactures’ product lines across its wide range of services, including Bosch products. In 2023, Bosch acquired Canadian-based security integrator Paladin Technologies. Merging Paladin Technologies and Climatec will significantly expand Bosch’s Integrator Business in North America. Today the combined entity of Bosch Building Technologies (previously Climatec and Paladin Technologies) represents over $800M in revenues and 2800 associates. Utilizing the strengths of both companies, Bosch offers its customers a complete portfolio of networked and efficient energy, building automation and security solutions. Job Summary: This role is responsible for coordinating and scheduling service technicians for service agreements, emergency calls, and time‑and‑materials projects while supporting day‑to‑day service operations. The position manages work orders, spare parts processing, invoicing, and service documentation, while ensuring accurate labor tracking and timely collections. Serving as a primary customer service contact, the role works closely with internal teams, clients, engineers, and contractors to maximize productivity, customer satisfaction, and cash flow efficiency. Responsibilities: • Manages the scheduling of specialists for all service agreements., • Manages the day to day scheduling for emergency and T&M service projects., • Receives, verifies for accuracy, and execute orders received for spare parts, enters service work orders and employee time sheets., • Is aware of customer satisfaction issues and coordinates with others as required to ensure this is maximized. Invoices for spare parts daily and T&M work weekly., • Works closely with the Collections department and other employees as required insuring timely collections for T&M, service agreements, and service construction., • Coordinates material orders and timing with Material Coordinator to maximize cash flow and material handling efficiency., • Communicate with external organizations as required such as consulting engineers, building owners, and other contractors to ensure accurate and timely response., • Provide support to Bosch Building Technologies and other contractors to solve building operating issues that go beyond the controls or special systems operation., • Communicate with internal employees as required to ensure Bosch Building Technologies labor is accurate and timely and estimated productivity is achieved in all areas., • Keep service management system updated and employ it to achieve maximum productivity., • Provide support for ongoing service collections, technician scheduling, setting up work orders, and being the front facing customer service representative for both internal and external clients., • Other duties as assigned. Required Qualifications: • Minimum of a high school diploma, GED, or equivalent., • 2+ years of experience as a Service Coordinator or in a similar role, preferably in building controls, construction or related field., • 2+ years of proficiency in basic computer systems, including but not limited to MS Office Suite (Microsoft Word, PowerPoint, Excel, Teams, Outlook, Dynamics, and SharePoint)., • 2+ years of experience working with project management software., • 2+ year of experience with external organization communications, high-level internal communications, and strong customer service skills, • Strong verbal and written communication skills, with the ability to convey information clearly and concisely., • Demonstrated ability to empathize with others' perspectives and creatively resolve issues to achieve positive outcomes and satisfaction for customers and employees. Preferred Qualifications: • 2-year associate's degree in business administration/HVAC/Hospitality Management or customer service-related studies preferred., • 4+ years of experience as a Service Coordinator or in a similar role, preferably in building controls/building technologies or related field., • 4+ years of experience working with project management software., • Extensive experience with service management systems., • Previous experience in coordinating material orders, scheduling, answering customer requests., • Familiarity with industry-specific (Construction/HVAC) software and tools., • Certification or training in building automation controls, building management systems or related field(s). Physical Demands: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job. • Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment Working Conditions: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. • The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate Additional Information: • Compensation: $24 - $38 per hour, • Working Hours: This position generally works Monday- Friday, overtime and on call when necessary, • Travel Requirements: Local if needed., • Benefits:, • Medical, • Dental, • Vision, • Flexible Spending Accounts, • 401K w/ company match, • Life/AD&D/LTD, • Paid Vacation/Sick/Holidays, • Employee Assistance Program This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. Equal Opportunity Employer, including disability / veterans. All your information will be kept confidential according to EEO guidelines. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here. Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, you can reach out to our HR team for support at 602-944-3330 or email . Please note our HR representatives do not have visibility of application or interview status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.