Club Attendant
hace 16 días
Los Angeles
Job Description Club Attendants are the heartbeat of The Aster, delivering exceptional hospitality across the 5th Floor, Aster Park, and In-Room Dining. This hybrid role combines coffee barista, server and bartender responsibilities, requiring the highest level of expertise in both table service and bar operations. Attendants anticipate guest needs, provide knowledgeable guidance on dishes and beverages, and create memorable, effortless experiences for members and hotel guests. With an upbeat, polished, and approachable presence, Club Attendants work seamlessly with teammates to maintain smooth operations, uphold the highest standards of professionalism and cleanliness, and bring the vibrant energy of The Aster to every interaction. Simply put, Club Attendants set the tone, elevate the guest experience, create luxurious experiences and ensure every visit is seamless, welcoming, and memorable. Key Responsibilities • Positive, collaborative, and team-oriented attitude; able to step in where needed., • Strong work ethic, passion for hospitality, and commitment to creating memorable guest experiences., • Strong ability to mulit-task., • Self-Manageable., • Deep menu and beverage knowledge, this includes ingredients, pairings, and allergens; skilled in preparing and serving alcoholic and non-alcoholic beverages., • Excellent communication skills and comfort using POS systems accurately., • Anticipates guest needs, provides friendly, professional service, and accommodates special requests., • Upholds The Aster Service Standards and all health, safety, and company policies., • Set up, stock, and maintain bar and service stations, including menus, glassware, utensils, plates, garnishes, and inventory., • Maintain clean, organized, and safe work areas; assist with side work, bussing, plating, and resetting tables efficiently., • Educate guests on menu offerings, specials, and beverage options to enhance the experience and drive sales., • Strong coffee knowledge/barista experience. Must be comfortable using state-of-the-art espresso machine., • Inform members and guests of programming events and all-around happenings as it relates to the club., • Collect payments, operate cash register, and ensure responsible alcohol service., • Monitor inventory, manage supplies, and coordinate with Barbacks or support staff for replenishment., • Communicate allergies, dietary restrictions, or special requests to leadership and kitchen teams., • Complete opening, closing, and end-of-shift reports, ensuring all stations are fully stocked and organized. Qualifications: • Previous serving and/or bartending experience in a high-volume or upscale hospitality environment required., • Strong knowledge of food, wine, beer, and craft cocktails., • Excellent communication and interpersonal skills with Astron focus on hospitality., • Ability to multitask and remain calm under pressure., • 3+ years of experience in a similar role, • Open availability, including weekends and holidays as needed (minimum 32 hours/week for full-time employees), • Ability to understand and follow written and verbal instructions, • Detail-oriented, with the ability to multitask and perform in demanding, fast-paced environments, • Strong teamwork and positive attitude; able to contribute to a collaborative and respectful workplace, • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to make periodical fast paced movements and are required to go from one part of the property toothers., • Must be able to move, pull, carry or lift at least40 pounds., • Must be able to occasionally kneel, bend, crouch and climb is required., • Must be able to perform physical activities such as lifting, cleaning, and stooping., • Must be able to stand, walk, lift, and bend for long periods of time., • Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.