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Job DescriptionTITLE: IT Laboratory Support TechnicianLOCATION: Emeryville, CA (onsite)POSITION: Contract to hire Job Description: The IT Laboratory Support Technician will focus on hardware and software systems support for scientific applications and tools. They will keep track of the assets for the labs and work with them on upcoming maintenances. Respond to assignment through tickets in the Jira IT Service Management tool. The Lab Support Tech will work independently and collaboratively with other team members to successfully perform support on Microsoft platforms. The self-motivated candidate will follow defined policies and procedures as well as help build our Knowledge Database.Responsibilities: • Provide critical day-to-day IT support in a scientific laboratory environment, • Work with scientists and computer support colleagues to evaluate, develop, implement and maintain systems to improve laboratory processes, streamline workflows, and generally increase productivity in laboratory operations, • Work very closely with vendors, especially when implementing new features and systems. Develop excellent working relationships with them, and learn as much as possible from them, • Manage, configure, and troubleshoot systems, applications, and desktop issues, • Maintain backups of lab computers and pay attention to the backups, • Demonstrate ownership of the entire lifecycle of lab applications, • Manage application licenses and renewals, • Create & update documentation on equipment, configurations and procedures., • Work on other tickets coming into IT Help desk to resolve customer issues within SLAs, • Teach I.T. colleagues about your areas of expertise and how to back you up., • Continually focus on developing technical expertise through self-development of skills and knowledge. Read the documentation. Study and exercise the applications in your test environment., • Other duties and responsibilities may be assigned Requirements, • A sound technical background with a minimum of 3-5 years of professional experience in a Service or IT environment., • Have experience in providing top-notch customer service, • 3 years of experience supporting a scientific laboratory environment. Will consider senior systems administrators with advanced skills and solid experience outside a lab environment., • Excellent Communication and documentation skills (create Knowledge articles), • Solid knowledge of fundamentals: name resolution, TCP/IP, Windows security, authentication, • Bachelor’s Degree preferred, • 5 years of experience supporting a networked computer environment with Windows 7/XP desktop and Windows 2003/2008 server, • Experience as technical and business liaison between end-users and software vendors a plus, • Systems Administration experience with instrumentation and software such as Agilent ChemStation, Dionex Chromeleon, Mettler LabX, and backup software a plus, • Experience working with lab instrument software such as Biocel, Beckman, National Instruments, Tecan, Sciex Analyst, Bruker, TA-DSC, TA-DMA, JKem control module, MBraun drybox, etc., a plus

Job DescriptionCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description JOB DESCRIPTION The Global Pricing Strategy team at Visa is responsible for managing pricing with the objective of driving revenue growth of Visa’s network and adoption of value added services globally. Pricing is a critical lever in driving these objectives and is central to Visa’s business. The Global Pricing Strategy team provides pricing expertise and collaborates with cross-functional teams and product owners to develop go-to-market strategies, client deal strategies, and multi-year financial planning. We are a small but impactful team which works with leaders and executives globally to design pricing solutions and drive revenue growth. The Analyst, Global Pricing Strategy, will support work streams related to Visa Inc.’s pricing strategy and broader corporate initiatives, with focus on client deal pricing and strategy. You will help develop pricing frameworks and tools to support our business on our most strategic deals. The position requires the ability to apply strong analytical and critical thinking skills to solve business problems, and quickly arrive at recommendations that drive corporate priorities. Your work will be highly visible to leadership and will drive key insights for management discussions. The Analyst will report to the Director, Global Pricing Strategy, and will be based at Visa's offices in either San Francisco, California or Foster City, California. Essential Functions: • Provide rigorous, quantitative, and qualitative analyses in support of identifying and vetting opportunities to drive Visa’s revenue, • Develop pricing and deal constructs for acceptance agreements with merchants and payment service providers, • Manage various aspects of deal generation and execution, including business case development, stakeholder impact assessments, management approvals, and support for contract negotiations, • Support elements of global pricing strategy development and refinement, including global pricing opportunity identification and pricing change planning, • Work with cross-functional teams (product, interchange, finance, legal, sales, etc) to execute across deals and various pricing initiatives. Provide pricing expertise as well as best practices for disciplined pricing and deal management, • Build and maintain business landscape knowledge, to provide foundational context for pricing initiatives, • Communicate and build support for recommendations among business leaders across the organization This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. Qualifications Basic Qualifications: • 1-3 years of relevant professional experience, • Superior analytical, financial modeling and problem solving skills, with demonstrated intellectual and analytical rigor, • Ability to handle multiple project work streams, with proven success in synthesizing large data sets related to a wide variety of functional business problems., • Ability to work independently, usually within a complex and often ambiguous environment, to build rigorous, fact-bases that support recommendations to senior management, other executive management, • Eagerness to work intensively in joint teams with personnel of all levels to accomplish project objectives., • Proficient in Excel and PowerPoint, • Personal presence and ability to clearly communicate compelling messages in written and verbal communications. Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 104,900.00 to 148,500 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Job Description Customer Experience Analyst The Center for Elders’ Independence is a PACE (Program of All-Inclusive Care for the elderly) organization (PO) that uses an interdisciplinary team approach for care planning and implementing purposeful high quality, affordable, and integrated health care services to the elderly. Our elderly meet PACE requirements as prescribed by CMS and are referred to as participants. Our PO includes Adult Day Health Centers and primary care clinics, promoting participant autonomy, quality of life and the ability for individuals to live in their communities The Position: The IT Systems Analyst plays a key role in shaping how internal users experience technology across the organization. This hybrid role blends systems analysis, technical support, user advocacy, and service improvement to ensure that IT solutions function effectively and meet the real-world needs of employees. The Analyst will support the end user, design user enablement strategies, interpret service delivery data, and collaborate with IT and business teams to enhance service quality, performance, and system functionality. Ideal candidates will combine technical knowledge with analytical problem-solving, project coordination skills, and a strong customer-focused mindset. The salary range for the IT Systems Analyst position at Center For Elders Independence is $ 83,595 - $ 125,403 annual base salary. Salary is based on the market for the position, as well as experience, skills, abilities and work history. DUTIES AND RESPONSIBILITIES: • Business & Systems Liaison: Partner with end-users and business teams, to understand and identify pain points, and translate them into technical or process improvements., • IT Training Strategy: Design and deliver scalable IT training programs that support system adoption and improve operational efficiency., • Knowledge Management: Develop user-facing documentation such as knowledge base articles, process guides, and training videos to drive self-service and knowledge retention., • System & Service Analysis: Monitor service desk trends, system performance data, and usage analytics to identify recurring issues and areas for optimization., • Problem Management: Conduct root cause analysis for technical issues and recommend long-term resolutions., • Continuous Improvement: Contribute to service review processes and lead initiatives to enhance system usability, reduce friction points, and elevate customer satisfaction., • Requirements Gathering: Participate in intake and discovery sessions to capture business requirements for new features, enhancements, and service offerings., • Change Enablement: Support the rollout of new IT solutions by contributing to change management, training materials, and communication plans., • System Testing & Validation: Assist in user acceptance testing (UAT) and validation of new or updated systems and tools to ensure functional alignment., • Technical Support: Serve as tier 1 and 2 technical support for complex technical issues; diagnose, document, and triage them appropriately., • Incident & Request Oversight: Track and analyze service management data (via ITSM tools) to identify opportunities for automation or process streamlining., • Vendor Coordination: Engage with third-party providers for system delivery, support, training, and infrastructure services as needed., • IT Governance & Policy Guidance: Promote adherence to IT policies, standards, and best practices; provide guidance to users and stakeholders., • Project Participation: Actively contribute to cross-functional IT projects, ensuring the user perspective and operational requirements are represented. QUALIFICATIONS: • Bachelor's degree in a computing-related discipline, or equivalent experience., • 5+ years of experience in IT systems analysis, technical support, vendor management, or service delivery within a structured IT environment (e.g., ITIL framework)., • Proven ability to translate technical challenges into business-relevant insights and solutions., • Strong experience designing and delivering IT training to diverse user groups., • Demonstrated success in process improvement initiatives or service optimization projects., • Familiarity with ITSM tools such as ServiceNow, Jira, Zendesk, or Freshservice., • Hands-on experience with:, • Microsoft 365 ecosystem (Exchange Online, Teams, SharePoint, OneDrive), • Identity & access management (Microsoft Entra ID, Active Directory), • Device lifecycle and endpoint management tools (e.g., Intune, Autopilot), • Network monitoring and troubleshooting (e.g., Cisco, SolarWinds), • Contact Center solutions (e.g., Genesys, Five9, 8x8, Nice InContact), • Strong interpersonal and communication skills—able to engage both technical and non-technical stakeholders., • Excellent documentation, knowledge management, and reporting capabilities., • ITIL certification (v3 or v4) strongly preferred., • Microsoft 365 or similar technical certifications are a plus. “Be the bridge between people and technology—help shape an IT experience that empowers, not frustrates.” Center for Elders’ Independence is a PACE (Program of All- Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities. Unlike other healthcare plans, CEI is not a "fee-for-service" plan. It is a “capitation” healthcare plan. CEI is paid a set amount for each person enrolled in our program, whether or not that individual seeks care. We are a growing company that offers stability and continues to thrive.

Job DescriptionCompany Description • Application Opening: Monday, October 6, 2025., • Application Deadline: This job will close no sooner than October 20, 2025 (11:59 PM)., • IT Project Management Office, • Enterprise Application Services, • Cloud Center of Excellence, • IT Operations and Support including the Service Desk and NOC, • City Infrastructure including the Network, Telcom and Data Centers, • Office of Cybersecurity including Cyber Defense, Identity Management and Disaster Recovery, • Public Safety Systems and Municipal Broadband Fiber, • SFGovTV Broadcasting Services, • IT Finance and Administration Services Innovative & Impactful Work At DT, you won’t just work on IT—you’ll power a city. Your expertise will directly impact the residents of San Francisco, from closing the digital divide to ensuring secure, efficient city operations. Benefits of Working for CCSF: In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees. • Competitive pay, benefits, and retirement options, • Career growth opportunities through training, internal mobility, and subsidized education, • Diverse work environment in a diverse city We are committed to ensuring that the City's services are inclusive, efficient, equitable, and culturally competent for San Franciscans of all races, ethnic backgrounds, religions, and sexual orientations. This commitment requires comprehensive review and thorough analysis of existing practices and policies to remove barriers to real inclusion. We are also committed to ensuring that we have a safe, equitable, and inclusive workplace for individuals of all races. This includes creating opportunities for hiring, promotion, training, and development, for all employees, including but not limited to Black, Indigenous, and people of color (BIPOC). Job Description The City and County of San Francisco's Department of Technology (DT) is seeking a skilled GIS Analyst Engineer to join the SFGIS Program and be the primary analyst specialist assisting the Public Safety Wiring group with their fiber network asset mapping effort. The GIS Analyst Engineer will also play a critical role in supporting other city departments by providing expertise and technical support, including the Sheriff's Department. Primary responsibilities include mapping the City's extensive fiber network using ArcFM and ArcGIS software, as well as assisting the Sheriff's Department and other city departments with GIS-related projects and needs. The ideal candidate will have strong technical proficiency in ArcGIS and ArcFM, along with a proven ability to collaborate across teams and departments. This role will involve working on both routine and complex mapping tasks, including maintaining up-to-date and accurate maps of critical infrastructure, providing geospatial analysis, and offering GIS solutions to enhance the operational efficiency of public safety and other City departments. Position Responsibilities Essential duties include, but are not limited to, the following: • Analyze, visualize, and provide primary assistance to DT's the Public Safety Wiring group by mapping and maintaining the City's fiber network infrastructure using ArcFM and ArcGIS software., • Serve as liaison to the Public Safety Wiring group, offering expertise in geospatial analysis, map creation, and data visualization., • Assist in maintaining all maps and data produced within the ArcFM framework, keeping information current, accurate, and aligned with citywide GIS standards., • Provide support in the development and implementation of new GIS projects and initiatives to improve operational workflows and decision-making for DT’s Public Safety Wiring group., • Conduct spatial analysis and data management, including importing, editing, and updating GIS data to support City infrastructure and public safety objectives. Permanent Exempt (PEX), Full Time position. Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is up to thirty-six (36) months and will not result in an eligible list or permanent civil service hiring. Project-based positions cannot be ongoing or exceed 36 months. Work Location Incumbent will conduct the majority of work at the Department of Technology, (1 S Van Ness, Ave San Francisco, CA 94103). However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary. Nature of Work This is a hybrid role requiring on-site work at our San Francisco office. Occasional travel within San Francisco may be required. Qualifications Education: An associate degree in computer science, computer engineering, information systems, or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field]. Experience: One (1) year of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network. Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/r forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field. OR completion of the 1010 Information Systems Trainee Program may be substituted for the required degree. Desirable Qualifications: • Experience with public safety infrastructure projects., • Familiarity with fiber network infrastructure or telecommunications mapping., • Knowledge of SQL, Python, or other programming languages used for GIS automation or analysis is a plus., • GIS-related certifications, such as Esri Technical Certification or GISP (GIS Professional) certification, are desirable but not required., • Bachelor's degree from an accredited college or university in Geography, Geographic Information Systems (GIS), Computer Science, Urban Planning, Environmental Science, Engineering, or a related field., • 2 years of professional experience in GIS analysis, data management, and mapping using GIS software such as ArcGIS and ArcFM. Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Additional Information Additional Information Regarding Employment with the City and County of San Francisco: • Information About the Hiring Process, • Conviction History, • Employee Benefits Overview, • Equal Employment Opportunity, • Disaster Service Worker, • ADA Accommodation, • Veterans Preference, • Right to Work, • Copies of Application Documents Compensation Information

Job Description Notice to applicants: • This is a non-sponsorship opportunity; employer will not transfer or sponsor applicants for U.S. work authorizations., • Applicants are required to be legally authorized to work in the United States on a full-time basis immediately., • Candidates must be able to commute into an office and reside locally. No Solicitations or Recruiters. Direct Emails with candidate resumes will be eliminated. Local Candidates Only Position: Business Analyst FLSA Status: Exempt Department: Information Systems Reports to: Director of Document Platform and Products Summary of Position: The Business Analyst is responsible for the technical analysis, training, and feasibility assessments associated with new document applications and implementation processes for InfoIMAGE clients. ESSENTIAL DUTIES AND RESPONSIBILITIES Technical Analysis for Product Implementation • Works alongside designated Implementation Specialists; implements new projects and applications for clients, • Gathers job specifications and business rules, and technical deliverables through direct client interfacing to assist with implementation responsibilities, • Translate client business requirements to technical documentation for the Software Engineers to implement., • Manages the overall technical analysis for all new client application setups, • Performs data analysis; reviews files and mapping fields between available data, document templates and Statement of Work., • Works with the Sales and Account Management Departments in pre-sales or early contract phases; outlines the scope of projects and determine the feasibility for preliminary analysis if required, • Initiates and facilitates feasibility meetings; reviews and documents assessments with internal departments for prospective clients and/or existing client requests Product Offerings and Training • Trains internal departments on new product offerings, • Documents and maintains current Implementation Department resources including: client core system listings, corresponding data formats, sample statement designs and mockups, product specifications, client requirements, customization requests, and pre-implementation client questionnaires QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Experience and Skill Requirements: • Bachelor’s Degree required (programming or computer science fields preferred), • Must have basic consumer banking product and service knowledge, • 2-3 years of overall software related technical analysis experience, • 2-3 years of hands-on solid experience with data analysis, mapping and transformation, • 2-3 years of experience with analysis on web-based application (B2B and B2C), • 2-3 years of regulated industry (financial services or healthcare experience preferred), • Solid understanding of document management and various business document correspondence, • Innovative yet practical in devising custom solutions or new features applicable to client demand, • Ability to work with various functional organizations such as Implementation Specialists, QA Department, Sales, Operations, and Information Systems Department., • Ability to handle multiple projects and work-streams simultaneously, • Solid understanding of database, SQL and XML, • Has some scripting or programming experience is a plus but not required., • Speak excellent English and communicate information in a clear, concise manner, • Excellent verbal, written and interpersonal skills, • Must communicate information in a clear and concise manner, • Excellent organizational and analytical skills, • Ability to plan, organize, and prioritize multiple projects independently to meet deadlines and complete tasks in an accurate manner Physical Requirements: • Multi-limb and eye-hand coordination, • Able to stand, bend, reach, stoop and lift boxes up to 10 lbs., • Fast pace / multi-tasking with organization and efficiency, • Able to sit at desk, working on computer and phones for a full work day, • Able to work in a fast pace environment / multi-tasking with organization and efficiency, • Able to work overtime as needed

Job Description Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers, with a particular focus on Defense and National Security mission sets. We leverage more than 17 years of support to stakeholders across the federal government, with established and growing capabilities across Intelligence, Analytics, Engineering, Mission Support, and Communications disciplines. Founded in 2008, our mission is to transform the way our customers approach constantly changing and complex problem sets by bringing to bear the latest in technology and the highest caliber of talent. Headquartered in Washington, DC's historic Dupont Circle neighborhood, Barbaricum also has a corporate presence in Tampa, FL, Bedford, IN, and Dayton, OH, with team members across the United States and around the world. As a leader in our space, we partner with firms in the private sector, academic institutions, and industry associations with a goal of continually building our expertise and capabilities for the benefit of our employees and the customers we support. Through all of this, we have built a vibrant corporate culture diverse in expertise and perspectives with a focus on collaboration and innovation. Our teams are at the frontier of the Nation's most complex and rewarding challenges. Join our team. The Role We are seeking talented operations and intelligence professionals experienced in the Palantir platform to join our team. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting Palantir's implementation teams to support and strengthen the unique partnerships with Palantir's client's user base. You will work side-by-side with analysts to train and mentor users, test and troubleshoot technical issues, develop new Palantir use cases, all while solving unique and challenging problems. This may take the form of embedding with users across the world as well as downloading your insights directly with Palantir team members in our offices. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers' continued success. Come help solve the world's hardest problems. Responsibilities • Provide desk-side training to analysts., • Train analysts/operators in a classroom setting., • Embed with user groups to deeply understand workflows., • Proactively develop relationships with users at customer site and surface use case gaps., • Build initial dashboard products and assist users with building questions., • Remain current and up to date on latest platform features and capabilities., • Staff the Help Desk by responding to user requests and work with the Palantir engineering team to troubleshoot issues., • Provide timely and detailed feedback to the Palantir engineering team about product., • Consistently communicate product or user issues to the Palantir team. Qualifications: • (As required by U.S. Government contract) U.S. citizenship, • (As required by U.S. Government contract) Secret clearance eligibility, • Prior experience with Palantir platforms required (i.e. Palantir Foundry, Gotham, Gaia, etc.). Recent and in-depth hands-on experience with Palantir platforms highly preferred., • Military/Special Operation/Law Enforcement experience is highly preferred., • Experience briefing high-level military stakeholders is highly preferred., • Experience fusing intelligence capabilities in support of operations., • Technical background with working knowledge of HTML, Ruby, Python and/or Java, Microsoft Excel as well hardware, networks, and server administration., • Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner., • Ability to work independently and as part of a team. All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

This is a mid-level Service Desk analyst position with a primary responsibility of providing desktop support to end-users. Experience working in a Service Desk, Help Desk, or Call Center environment. IT Service Desk Analyst - Technical.

This is a mid-level Service Desk analyst position with a primary responsibility of providing desktop support to end-users. IT Service Desk Analyst - Technical. Balances technical knowledge and skill with a high level of customer service objectives in all operations of the Service Desk.

The HR Service Desk Analyst is primarily responsible for the delivery of day-to-day HR activities to employees, supervisors, and managers, ensuring that the company upholds best practices.

Job DescriptionWho we are… Nuvation Bio is a biopharmaceutical company tackling some of the greatest unmet needs in oncology by developing differentiated and novel therapeutic candidates. Our vision is to significantly change the practice of oncology by developing medicines that provide truly meaningful improvements in quality of life and survival for people with cancer. What you’ll be doing The Support Analyst will deliver high-quality technical support to end users in the San Francisco office, ensuring smooth operation of desktop systems, applications, and IT services. This role serves as a frontline resource for troubleshooting, onboarding, and maintaining IT infrastructure in collaboration with remote and onsite teams. This is a contract to hire position starting at 6 months. You will be responsible for… • Provide Tier 1 and Tier 2 support for hardware, software, and network issues across desktop, laptop, and mobile platforms., • Assist with onboarding and offboarding processes, including account setup, hardware provisioning, and orientation support., • Maintain and update documentation including SOPs, runbooks, and asset inventories., • Collaborate with managed service providers and internal IT teams to escalate and resolve complex issues., • Support computing environments and specialized software used by life sciences professionals, including researchers, lab staff, and clinical teams., • Monitor and respond to service desk tickets using ServiceNow, ensuring timely resolution and excellent customer service., • Provide hands-on support for Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive., • Troubleshoot and support finance and HR software platforms such as Workday, SAP, Oracle, or similar enterprise systems., • Participate in daily transition calls and knowledge acquisition sessions during onboarding phases for new hires or systems., • Assist with quarterly audits, compliance checks, and training sessions such as IIPP (Injury and Illness Prevention Program)., • Coordinate with vendors for hardware procurement, maintenance, and billing cycles., • Travel to the San Francisco office is required for scheduled in-office support days and as needed for project work, escalations, or team collaboration.What Knowledge & Experience you'll bring to us..., • 4 years of experience in IT support or helpdesk roles, ideally supporting users in life sciences, biotech, or pharmaceutical environments., • Proficiency with Microsoft 365 suite and remote support tools (e.g., BeyondTrust, TeamViewer)., • Experience supporting finance and HR software platforms such as Workday, SAP, Oracle, or similar., • Familiarity with ServiceNow or similar ITSM platforms., • Strong communication and interpersonal skills., • Strong working knowledge of Microsoft 365 applications and collaboration tools., • Hands-on experience with finance and HR systems, including troubleshooting and user support., • Familiarity with endpoint management tools such as Intune, JamfPro, or SCCM., • Experience using IT asset management tools such as ServiceNow Asset Management., • Understanding of ITIL framework and service management best practices., • Awareness of data security, privacy, and regulatory compliance standards relevant to life sciences.Behavioral skills to be successful..., • Problem-Solver - As an action-oriented self-starter, you’re eager to apply your expertise in diagnosing inefficiencies, determining root causes, and recommending solutions to complex challenges., • Personable - You establish and nurture highly effective relationships with colleagues and key stakeholders that support and advance project goals and objectives., • Credible - Thorough understanding of clinical methodologies and providing sound analytical support, you quickly establish credibility as a reliable resource., • Emotional intelligence, curiosity, and a knack to figure out a way to build something better, • Communication - Effectively listens, conveys, and receives ideas. Maintains a consistent flow of information. A strong presenter and effective communicator with the ability to influence stakeholders., • Accountability - Acts with a clear sense of ownership - whether the task is in their role description. Holds yourself and others accountable to execute all tasks at hand through seen and unforeseen circumstances with high quality and integrity., • Adaptability - Can manage in an environment of ambiguity. Embraces the change of a new system, process, technology, or idea in the organization. You could reassess priorities, alter goals and take risks.What we have for you!, • Competitive Base Salary, Bonus, and Equity Plans, • Unlimited Vacation and 10 Sick Days Annually, • Excellent Medical, Dental, and Vision Coverage, • 401K with Company Matching Disclaimer Nuvation Bio, Inc. is an equal opportunity employer, and, in accordance with applicable federal, state, and/or local law, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by the law. This job description reflects the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Nothing restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Note to all external Recruiters & Staffing Agencies All of our open positions are managed by our Talent Acquisition department. Any resumes submitted through the website or directly by recruiters or staffing agencies in advance of an executed agreement with Nuvation Bio, Inc., will be considered unsolicited and the company will not be responsible for any related fees. Resumes sent directly to employees or hiring managers will also not be accepted as referrals.