Wellness Support Technician
2 days ago
Buffalo
Job Description Position Summary The Recovery Zone Attendant ensures safe, smooth, and exceptional daily operations within OWM’s Recovery Zone. This role begins with primary responsibility for operating and managing two Hyperbaric Oxygen Therapy (HBOT) units, including taking and documenting client blood pressure and vital signs prior to treatment. As the Recovery Zone expands, this position will transition into a full-attendant role overseeing all modalities—including the infrared sauna, cold plunge, Human Regenerator Bed, and HBOT chambers—while maintaining a pristine environment and delivering a premium-level wellness experience. The Attendant plays a critical role in hospitality, safety, equipment readiness, and the cleanliness of the entire center. Key Responsibilities Phase 1: HBOT Operations Oversight Client Intake & Safety • Conduct and record blood pressure and vital signs prior to HBOT sessions following OWM Standard Operating Procedures., • Assess client readiness for HBOT based on vitals and reported symptoms; notify clinical staff of abnormalities or concerns., • Operate, monitor, and maintain two hyperbaric oxygen chambers with strict adherence to safety protocols., • Perform daily pre- and post-session chamber checks and cleaning., • Maintain detailed logs for chamber sanitation, oxygen flow, usage, and maintenance activities. Client Experience & Support • Welcome clients, review session instructions, and guide them through safe use of each modality., • Provide attentive assistance while supporting privacy, comfort, and calmness., • Monitor clients to ensure correct and safe usage of the:, • Infrared sauna, • Cold plunge, • Human Regenerator Bed, • HBOT chambers, • Additional wellness technologies added to the zone, • Maintain a serene, spa-level environment across all areas., • Set up and restock:, • Robes, towels, slippers, • Coffee & tea station, • Water, electrolytes, and light refreshments, • Collect, launder, fold, and restock all towels, robes, linens, and other washable items., • Maintain an organized laundry workflow to ensure continuous inventory throughout the day., • Follow all manufacturer and OWM cleaning protocols for each device., • Sanitize all equipment between client sessions., • Stock and organize all operational supplies, refreshments, linens, and amenity items., • Maintain cleanliness and organization of all recovery rooms, hallways, and staging areas., • Follow all HBOT-specific safety standards, including monitoring for contraindications or adverse reactions., • Document blood pressure, vitals, and safety screenings accurately in designated logs., • Uphold strict hygiene and infection-control practices., • Maintain patient confidentiality and adhere to HIPAA guidelines. Required • Experience in wellness, healthcare, spa, or hospitality settings., • Strong customer service skills with a calm, attentive, and professional demeanor., • Ability to accurately take and document blood pressure and vital signs (training provided if needed)., • Comfort operating and learning advanced wellness equipment., • Excellent organizational and multitasking ability., • Prior experience with HBOT or other medical/wellness devices., • CPR/First Aid certification., • Safety First Mindset – especially regarding HBOT protocols and vitals., • Client-Centered Service – calm, compassionate, anticipatory care., • Operational Discipline – adherence to checklists and cleaning standards., • Professionalism & Hospitality – creating a premium guest experience., • Adaptability & Initiative – adjusting to new modalities and tasks as the zone expands. With strong performance and expanded facility growth, the Recovery Zone Attendant may advance into: • Senior Recovery Zone Specialist, • Recovery Zone Supervisor, • Wellness Technician, • Facility Operations Manager, • Cross-trained support roles within HBOT, Clinical Services, or Aesthetic OperationsPhysical Requirements: Frequent standing, walking, bending, reaching, and occasional lifting * Must be able to assist clients in and out of HBOT chamber Employment Type: Full-Time Shift Schedule: * Monday - Friday with occasional Saturdays. Location: Buffalo, NY – Onsite Travel Requirements: None Equal Opportunity Employer Statement: OWM Integrative Wellness is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants without regard to race, religion, gender, national origin, age, disability, or any other protected status.