IT Systems Administrator
21 days ago
Mount Royal
Job Description Job Title: IT Systems Administrator Reports To: Chief Financial Officer (CFO) Department: Operations FLSA Status: Exempt Classification: Full-Time Location: Remote Salary Range: $80,000.00 - $90,000.00 annually Application Process: All applicants are required to submit a cover letter along with a resume to be considered for the position. Who We Are: Talley Management Group, Inc. (Talley), is an employee-owned company who specializes in delivering innovative management solutions that empower associations, non-profits, and professional societies to thrive. We partner with organizations to provide full-service association management and outsourced services. Our tailored approach ensures that our clients achieve their goals, enhance member experiences, and create lasting impact within their industries. What We Do: Founded on a passion for excellence and collaboration, Talley is a leading association management company with decades of experience serving diverse associations. We are a team of dedicated professionals committed to fostering connections, driving growth, and delivering results. Guided by our mission and core values, we strive to be the trusted partner that organizations rely on to navigate challenges and achieve their mission. Position Overview: The IT/System Administrator to provide day-to-day IT and system support across our corporate and client teams. This individual will serve as a key liaison between internal users, client staff, and our external managed service provider (MSP) to ensure seamless IT operations and support. The ideal candidate will have a broad technical background, strong communication skills, and the ability to juggle multiple priorities. This is a client-facing role, requiring both technical proficiency and a high level of professionalism and customer service. Key Responsibilities: • Serve as Primary IT Contact: Act as the main point of contact for all internal and client-facing system needs, triaging and resolving issues or escalating to the external MSP as appropriate., • Collaborate with External MSP: Work closely with our managed service provider (MSP) to manage ticket flow, coordinate escalations, monitor system performance, and ensure service-level agreements are met., • End-User Support & Troubleshooting: Provide timely support to staff across corporate and client teams for a wide range of systems including email, collaboration tools, hardware, software, network connectivity, and mobile devices., • User Onboarding & Offboarding: Set up new users with appropriate hardware, accounts, and access rights across systems; ensure secure deactivation and equipment recovery for departing users., • Hardware & Software Management: Maintain an accurate inventory of company devices and software licenses; coordinate procurement, configuration, deployment, and lifecycle management., • Documentation & Knowledge Base: Develop and maintain internal documentation for IT procedures, system access, FAQs, and training materials to improve efficiency and self-service options., • Security & Compliance: Enforce IT security best practices, including access control, password hygiene, two-factor authentication, and endpoint protection. Support periodic security audits and compliance initiatives., • Technology Planning & Evaluation: Assist in evaluating new technologies, tools, and vendors that improve internal operations or client services; contribute input to IT strategy discussions., • Client Technology Support: Partner with client teams to understand unique technology needs, support virtual event platforms, troubleshoot CRM or AMS integrations, and assist with system implementations or transitions., • Training & Education: Provide end-user training on new systems, tools, or updates; ensure staff is informed about IT policies, cyber safety, and efficient use of resources., • Process Improvement: Identify recurring issues or inefficiencies in current workflows and propose improvements to enhance system reliability, security, and user experience., • Perform all other duties as assigned by Supervisor. Qualifications: Education Requirements: • 3–5 years of experience in IT administration or technical support, preferably in a professional services or client-facing environment., • Experience working with nonprofits, associations, or association management companies preferred., • Proficient in Microsoft 365/Office 365 administration (Exchange, SharePoint, Teams, OneDrive)., • Strong knowledge of networking basics, endpoint support, and general IT troubleshooting., • Experience with help desk systems, asset management tools, and common SaaS platforms (Zoom, Slack, Asana, etc.)., • Understanding of data security protocols and endpoint protection, • Proficiency in Microsoft Office Suite and various AMC project management tools, • Strong customer service orientation with excellent verbal and written communication skills., • Excellent analytical, problem-solving, and strategic thinking skills., • Exceptional communication, interpersonal, and presentation skills, with ability to convey information in writing and verbally., • Strong customer service orientation with excellent verbal and written communication skills., • High ethical standards and integrity., • Self-starter who is driven and has the ability to work independently, • Exhibit a high level of attention to detail in order to produce accurate results, • Project Management, • Problem-Solving, • Effective Communication, • Collaboration & Teamwork, • Customer Service, • Response Time & Resolution: Maintain a consistent average response time for IT requests under 4 business hours and resolution within 24–48 hours for most issues., • System Uptime & Issue Prevention: Work with the MSP to proactively reduce recurring user issues by implementing process improvements or training., • This is a remote position., • Percentage of travel (inclusive of Talley and client related obligations) - 5%, • This role primarily involves desk-based work using a computer and standard office equipment. Employees must be able to sit or stand (based on preference) for extended periods, type and use a mouse, view a computer screen, and participate in virtual meetings. Occasionally, light lifting of items like laptops or small office supplies (up to 15 pounds) may be required. Employees are expected to maintain a comfortable home office setup and adhere to safety guidelines for physical needs, ensuring an efficient and productive work experience., • If travel is required, additional physical requirements include navigating airports, public transportation, and meeting locations, lifting luggage or equipment (up to 50 pounds), sitting or standing for extended periods, and adapting to various environments such as conference centers or client sites., • Health Insurance, including medical, dental, and vision, • 401K with Employer Match, • Employee-Ownership Program, • Employer paid Life and AD&D Insurance, • Long-Term Disability, • Flexible Health Spending Account (FSA), • Various voluntary benefit options, • Employee Assistance Program (EAP), • Semi-Monthly Internet Reimbursement, • Flexible Time Off, • Paid Holidays, • Winter Vacation, • Bonus Opportunities, • Professional Development Talley is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Cleaning
Driver & Delivery
Kitchen Porter
Chef & Cook
Waiters
Construction & Trades
Security
Fast Food
Salon & Beauty
Office & Admin
Retail
Sales & Marketing
Warehouse
Customer Service
Host & Hostess
Barista
Entertainment
Accounting & Finance
Animal Care
Art, Media, Design
Bar Staff
Child Care
Education
Engineering
Events & Promotion
Fashion
Healthcare
Information Technology
Legal
Management
Manufacturing
Online Jobs
Science
Sports & Wellness
Writing & Editing
Other