IT Support Specialist
hace 14 días
Seattle
Job Description Overview Launch is dedicated to ensuring a brilliant start for all children. Through our preschool, after school and summer programs, we provide equitable access to the highest-quality learning and care in a safe, enriching environment that prepares children for success in school and life. Our programs serve a diverse group of over 1300 children ages 3-12 and are located on-site in 10 Seattle public school locations, 3 community centers and one Impact Public Schools location. Drawing on more than 48 years of experience, we serve as a proven model of effective programming and a passionate advocate for children, families and communities. Launch strives to live an anti-racist, inclusive existence, and welcomes diverse voices, experiences, and perspectives. The IT Support Specialist is intended to provide immediate assistance, in a coordinated approach, towards user support (end-users) and to the Director of IT for the purpose of Launch IT system needs. The goal of this position is to provide specialized support and assistance for our internal users; support current and new technologies, systems and devices as well as assist the Director of IT in a variety of on-going projects as needed. The ability to analyze and problem solve key IT issues in a timely manner with minimum supervision is essential to being a successful support specialist at Launch. The ideal candidate will provide efficient IT support, both remote and on-site, to our diverse client base, with a specific focus on supporting and maintaining Microsoft Windows 10, 11, and Android operating systems. You will also need to know and use Cloud-based systems such as Microsoft 365 and be adaptive to other IT systems within Launch. Essential Job Functions • IT hardware & software mgmt. support, • Assist in maintaining Launch’s various software systems including: 8x8, Procare, Dashlane, Adobe Sign, Jira & QB, • Assist w/ inventory and collective site data, • Hardware-Desktop setup/support; Windows PC’s / Android Devices, • Work with staff to assess, document; then fix or update current tech hardware, software, etc., • Create new users in Active Directory & Microsoft 365, • Work in Microsoft 365 Admin center, • IT infrastructure development and process management support (incl. App. & Data Mgmt. support), • Organize and update spreadsheets for IT data materials (from old to current, updating each, etc.), incl. account correlation with accounting, expenses, etc., in conjunction with Fin and IT Mgrs., • Help update and maintain Launch’s various systems (Procare, QB, 8x8, etc.), • Support IT Policy & Procedure and SOP development – which guides the framework for all Launch IT processes, trainings and resources, • Convert, modify and/modify existing forms, templates, or other materials (i.e., to fillable PDFs, etc.), • End-User Implementation & Training Support, • Help with IT onboarding, offboarding, records, etc. w/ 8x8 phone units, software & hardware, • Utilize an IT ticketing system to intake and manage end-user issues, • Support coord. of new device intake, prep, deployment (incl. adding to inventory, IT Equip. Form mgmt., etc.) and review of policies/SOPs directly with staff, • General ‘tech help’ for incoming 1st +2nd tier tickets, • IT Onboarding for new Launch staff Minimum Education, Experience & Training Equivalent • Some advanced education/credits in Information Technology, • Certification in Information Technology will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional), • Good, practical knowledge of IT systems, networking, IP configurations, etc., • Good grasp of IT Networking Fundamentals, including IPv4, Core network sharing protocols, security basics, and good troubleshooting skills., • Good fundamental knowledge of Office 365 applications including Teams and SharePoint, • Base Knowledge of Microsoft Active Directory (adding users/editing/groups/etc.), • Able to work flexible hours and have reliable transportation a must, • Strong analytical and problem-solving abilities while multi-tasking; ability to exercise sound judgment., • Exceptional organizational and time management skills, • Self-sufficient with the ability to adapt to a changing environment with a sense of urgency., • A detail-oriented team player with strong communication skills for interfacing with vendors, colleagues, and management., • Ability to effectively prioritize and handle multiple tasks., • Excellent verbal and written communication skills, • Excellent customer service and organizational skills, • Ability to obtain and maintain requirements established by the Washington Department of Early Learning such as a completed portable background check