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Job Description About Us Applecart is the leading technology company that C-suites rely on to reach business-critical decision makers. The most important decisions are made by the hardest people to reach and influence. Historically, C-suite leaders have lacked the tools to reach the stakeholders who matter most to their business. The C-suites of hundreds of Fortune 500 companies, major agencies, trade associations, nonprofits, and governments use Applecart to put their best content in front of business-critical decision makers and those they trust — from policymakers and investors to CEOs, key employees, members of the media and more. Decision makers are informed by what they read, learn from advisors, hear from colleagues, and discuss with family and friends. To break through to them, you must reach them through the only channel that really moves them: those they know and trust. Applecart's platform uses publicly available data to map billions of social relationships between nearly every American adult and enable clients to deliver content directly to decision makers and those who matter most to them. We are hiring a Digital Media Associate in our New York City office. About the Role: As a Digital Media Associate, you will serve as a vital resource for the Client Services team in assisting with media planning and ad trafficking, as well as liaising with external media partners. In this role, you will support internal processes to maximize efficiency and significantly impact outcomes for advertising clients. In addition to your expertise in digital media planning and buying, you'll bring knowledge in trafficking on social platforms, programmatic channels, and exposure to client account management. Come join a talented team of advertising strategists, client associates, data scientists, and analysts who, together, drive outcomes for Applecart's high-profile clients. What You'll Do: • Assist with media planning and ad trafficking, collaborating with external media partners and internal teams, • Act as a resource and support the Client Services team in sharing and codifying digital media best practices, • Consult with Client Services managers and strategists to build media plans and manage digital advertising campaigns, • Oversee trafficking requests, monitor pacing for live campaigns, and QA digital advertising campaigns, • 1+ years of experience drafting media plans for digital advertising campaigns, • Trafficking experience with programmatic and social platforms, including Facebook Ads Manager, LinkedIn Ads Manager, Twitter Ads, • Experience with client account management or working with campaign stakeholders, • Track record of success in past project management roles, • Passion for process improvement and experience and familiarity with client-facing presentations and reports, • Vendor management experience Compensation: Our compensation package consists of three components: (i) a base salary, (ii) annual cash bonus, and (iii) generous equity compensation. The base salary range for this role is between $75,000-$95,000, based on the candidate's experience and skills relative to the requirements listed above. The salary range provided is exclusive of discretionary annual cash bonus and equity compensation. The salary range provided for this role is specific to candidates located in the New York City area. A few facts about us: • Applecart's platform has been used by hundreds of industry-leading clients spanning Fortune 500 companies like Blackstone and Intuit, leading nonprofit organizations like the Environmental Defense Fund, and top-tier advertising and communications agencies like Teneo, FGS, Weber Shandwick, and OMD., • Applecart is growing quickly — over the last 4 years, we've increased our revenue by 10X, grown our headcount by almost 5X, and we're cashflow positive., • Our senior leadership team includes two members of the Forbes 30 under 30 list for Marketing and Advertising, the former Head of Product at Moat, Oracle's online ad measurement platform, a former senior White House advisor, early sales and talent leaders from Google and Twitter, two of the Democratic Party's most successful pollsters and strategists, and alums of top-tier organizations like Bain & Company, Amazon and Simpson Thacher., • Applecart raised a $100M Series C from Blackstone's tech growth fund at the end of 2025. The company's other investors include Bain & Company, global sports, entertainment and marketing giant Endeavor, KKR Co-Founder Henry Kravis, entrepreneur Chris Burch, a founder of Palantir, senior engineering leaders at Twitter and Yelp, former Fortune 50 and advertising agency CEOs, and a number of well-known venture capitalists. Ari Emanuel, CEO of TKO and Executive Chairman of WME, Wayne Berman, Blackstone's Head of Global Government Affairs, and Risa Heller, CEO of HELLER, serve on our board., • Our work has been featured on Morning Joe on MSNBC, BloombergTV, and The Colbert Report, and in Axios, Semafor, BusinessWeek, the Associated Press, Forbes, the Washington Post, and Politico, among many others.

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. As a Senior Software Engineer, you'll redefine the post-purchase experience, building 0 to 1 proactive support flows that reduce customer anxiety and strengthen trust at critical moments. You'll transform our transactional email and SMS systems by centralizing infrastructure and improving how we communicate with millions of customers. In parallel, you'll modernize MyAccount, a high-traffic, high-impact surface, enabling faster iteration and better experiences across teams. This role sits at the intersection of product, platform, and customer experience. You won't just optimize existing flows; you'll define how customers experience StubHub after purchasing and building the systems that power it. About the Active Support Team: The Active Support team is transforming post-purchase experiences. Our mission is to resolve as many customer issues as possible instantly, without a live agent, while ensuring exceptional service when human support is needed. Location: Hybrid (3 days in office/2 days remote) – New York, NY What You'll Do: • Build 0 to 1 features for our AI-powered support experiences, helping customers resolve issues directly within chat, • Design step-by-step flows for complex scenarios (orders, replacements, refunds), • Own critical post-purchase experiences at scale, • Partner with Product, Design, and AI teams to iterate quickly, • Leverage OpenAI, Claude, and internal systems for reliable interactions, • Improve performance, scalability, and system reliability, • High ownership, high impact: own critical parts of the customer journey at global scale, • 0 to 1 problem space at massive scale: help define how AI transforms customer support, • Fast iteration: ship quickly, learn from real users, and continuously improve, • Product-driven collaboration: work closely with Product and Design with real influence on direction, • Modern tech, real challenges: build with AI, real-time systems, and distributed infrastructure, • Product & Front-End Craft, • Built and shipped high-quality, customer-facing experiences at scale, • Drove measurable improvements in key metrics (conversion, engagement, CSAT), • Strong product intuition for post-purchase and trust-critical moments, • Experience leveraging and evolving design systems, with a focus on performance and polish, • Able to turn ambiguity into simple, intuitive, and well-crafted user experiences, • Systems Thinking, • Work seamlessly across APIs, backend systems, and real-time data flows, • Proven ability to improve latency, reliability, and scalability at scale, • Think in systems across frontend, backend, and communications (email/SMS) to deliver cohesive, end-to-end experiences, • Impact Mindset, • Focused on outcomes, not output, • Track record of measurable impact, • Experience in metrics-driven, experiment-led environments, • Communicate results clearly with data, • Tech Stack, • We don't require specific technologies as great engineers can learn what they need quickly, • Backend experience with languages like Java, Go, or Python is valued, • Experience with modern front-end frameworks (React, React Native, Vue, Angular, Next.js), • Strong UI craft, design systems, and performance mindset, • JavaScript and TypeScript are used across the stack; we care more about what you've built than the tools you've used What We Offer:, • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact., • Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed., • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options. The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. Salary Range$200,000—$250,000 USDAbout UsStubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. For California Residents: California Job Applicant Privacy Notice found hereWe are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

Job Description:\n\nTURN YOUR SUMMER INTO SOMETHING EXTRAORDINARY – BECOME A SEASONAL JERSEY CITY ADMIN & OPS ASSISTANT DIRECTOR WITH KIDS IN THE GAME! Empower Staff, Inspire Campers, and Build a Summer That Matters. Kids in the Game provides unforgettable day camp experiences for hundreds of New York children across Manhattan, Brooklyn, the Bronx, and now Westchester & Jersey City! When you join the Kids in the Game summer camp leadership cohort, you’ll be part of a dynamic team of Camp Directors, Assistant Directors, and 275+ coaches running outstanding programming at our 13 summer day camps. THE KIDS IN THE GAME SUMMER CAMP EXPERIENCE Kids in the Game camps are where sports, creativity, and community come together to shape confident, compassionate, and connected kids. Every summer, our camps across New York City, Westchester & Jersey City bring together diverse groups of children to explore new sports, build friendships, develop positive social skills, and learn how to be part of a team. Our camps offer kids a uniquely designed blend of sports and games, arts and crafts, STEM enrichment, field trips, swim activities, theme weeks, and all-camp special events to make every week the highlight of a child's summer. Each day is fueled by energy, laughter, and belonging. Our team of camp leaders, specialists, and counselors create an environment where every child feels seen, supported, and inspired to try something new. We believe camp is more than a summer activity — it’s a place where kids discover who they are and who they can become. As a Certified B Corporation, we're also on a mission to positively impact the lives of all of our stakeholders - campers, families, staff, community members, and our partners. We’re looking for Assistant Directors who want to inspire the next generation of leaders, model and build emotional intelligence, boost kids’ confidence, create tight-knit communities, and bring inclusive camp programs into communities across NYC, Westchester & Jersey City. Your Leadership Can Change the Game — Join Kids in the Game This Summer. ADMIN & OPS ASSISTANT DIRECTOR ROLE & KEY TASKS As one of our Jersey City Admin & Ops Assistant Directors, you'll report to the Camp Director and work closely with the Programming & Off-Site Assistant Directors to oversee and manage camp operations. This role manages family and external communications (phone & email), camper registration and enrollment, operations systems (i.e. supplies inventory, purchasing, data management using spreadsheets and data tools), camp compliance and permits, documents and file management, and on-site administrative tasks. The Admin & Ops Assistant Director ensures everything behind the scenes is organized, accurate, and ready to run smoothly day to day. This role is deeply rooted in customer care, data and information management, superior organizational and administrative skills, and a high level of daily and weekly task execution. As an Admin and Ops Assistant Director, your goal is to help families feel supported, informed, and excited about their camp experience, supporting them through the registration process, greeting them each day, answering questions, and providing them with the best possible customer and child care experience. You’re also an on-site leader for the camp team, making sure the camp staff have the resources and information they need to be successful, and ensuring that we are fully complaint with Department of Health regulations and maintaining our safety procedures. We currently have 1 Jersey City and 11 New York based camp locations with the possibility of a Queens camp. The sites and addresses for the Jersey City location is:Jersey City:118 Ferry St. Jersey City, NJ 07307 You must be able to arrive by 7:30am daily via public transportation or personal transportation (car) and stay on-site until 5pm daily (and until 5:30pm twice per week to oversee after care activities). The Admin & Ops Assistant Director’s responsibilities include:Ambassadorship, Core Values & Camp CultureAmbassadorship: As one of the first and last people families interact with each day, you are the front-facing ambassador of our camp experience. You model our mission through warmth, professionalism, and clarity in every conversation—whether greeting families at drop-off, answering a concern with patience, or guiding them through paperwork and systems. You help families understand not just what we do, but why we do it and who we are.Camp Culture: Help shape the emotional feel of camp by setting a welcoming tone and supporting daily rituals like morning rallies, theme days, and family touchpoints. You help to create belonging through communication—ensuring families feel informed, connected, and proud to be part of the KING community.Ambitious: Lead with forward-thinking organization and problem solving. Look for ways to streamline systems, improve communication, and elevate the family experience. When you build stronger processes, you make space for deeper community connection.Positive: Set the tone each day with enthusiasm, optimism, and fun. You set the emotional temperature—staying upbeat, approachable, and calm even when things get busy or unexpected.Committed: Lead with consistency and reliability. Show up prepared, communicate clearly, and take ownership of your work. Model reliability that builds trust with families, staff, and your co-leadership team.Inclusive: Create spaces where families, staff and campers feel seen and included regardless of background, language, familiarity with camp, or comfort navigating systems. Meet families where they are and ensure everyone feels welcome and supported.Empathetic: Lead with compassion and care in every interaction. Understand that families are trusting us with what matters most to them—their children. Listen, validate concerns, and partner with them creating a safe and caring space at camp for them and their campers.Family Communication & Customer SuccessConduct outreach to potential camp families during the pre-summer weeksSupport open houses, fairs, and pre-summer marketing opportunities (virtual and in-person events in the spring)Serve as the primary daily point of contact for families at drop-off and pick-upAct as an ambassador for Kids in the Game and provide a high level of customer care and support to all families and partnersRespond to questions quickly and professionally across email, phone, and in-personSend daily reminders, weekly newsletters, and program highlights to build family connectionSupport parent onboarding to camp systems before and during the camp season (payments, forms, registrations)Flag camper concerns or updates to the Camp Director as neededWork closely with Kids in the Game Cx team to respond to inquiries and provide families with accurate information regarding their registration, balances, and other needs Enrollment & ComplianceTrack and maintain camper registration lists and weekly rosters in the registration and document management systems (Ultracamp, Docusign, Google Docs, Google Sheets)Send reminders to families to submit required camp registration paperwork prior to the first day of camp (phone, email)Monitor and collect missing paperwork, medical forms, consents, and follow-ups; track forms into registration portalRegister or rnter new or last-minute campers into the system on-siteCollect cash payments and process digital payments in registration portalKeep all camper and staff binders and files fully organized and up to dateSupport DOH readiness by preparing binders and files for site inspectionsDaily Camp OperationsArrive at the camp site by 7:30am daily to open the camp site, set up the morning arrival area, prepare daily rosters and print schedules, etc.Manage camper check-in & check-out systems; update daily attendance and follow up with absent campers’ familiesReview staff timesheets and sign-in/sign-out sheets; update daily attendance and follow up with absent staffCollaborate with Programming and Off-site Assistant Directors for swim, field trips, and special events planning and logisticsPrepare clipboards with daily schedules updated, rosters, swim & field permissions, allergy & medical information, and other relevant camper detailsRotate around the camp to conduct observations, engage with campers and staff, and become familiar with daily activitiesWork closely with assigned camp photographer to collect photos to upload to Waldo photo system and use in weekly newslettersOrganize and maintain supply inventory; order office & camp materials/equipmentAssist with facility readiness and general housekeeping when needed; maintain clean and organized camp office and equipment storage spacesSafety & ComplianceBecome familiar with and maintain compliance with all NYC Department of Health, American Camp Association, and Kids in the Game safety regulationsEnsure that staff certifications (CPR, First Aid, AED) are current and on-siteImplement and enforce all safety protocols—including camper supervision ratios, emergency procedures, and incident reportingCollect and submit incident reports in incident logs, escalating as needed for further incident reportingSupport in leading staff training on emergency response, first aid procedures, and appropriate camper management techniquesRespond to behavioral, medical, or environmental incidents calmly and effectively; communicate outcomes with families and leadershipMaintain a culture of psychological safety—ensuring every camper and staff member feels physically and emotionally secure SEASONAL WORK EXPECTATIONS & SUMMER SCHEDULEPre-Summer Work Expectations & Schedule Part time in-person & remote work from April to June dedicated to training, documentation & registration, family outreach, & parent orientationsAprilWeekly hours:5-8 hours per weekRemote & office hours for completing Admin Assistant Director tasksDay time OR Evening hours for trainingRemote work & tasks:Attend meetings with your Camp Leadership teams bi-weekly. Start preparing for the summer weeks (family engagement, registrations, camp payments, camper paperwork, communications, etc)Camp Directors will set periodic 1:1 check ins with the Admin Assistant Director to discuss enrollment, camp prep & family/staff communicationsSupport parent outreach and communicationAnswer questions and sending up relevant camp informationSupport in making camper phone calls and help parents register for camp or complete their registrationSupport with camp marketingHelp with virtual or in-person camp fairs/events in the community and open houses. You will help to promote the camp and answer parent questions at these events.Attend Camp Trainings and support in creating training materialsAdmin Assistant Director Trainings3 to 4 sessions starting in AprilAttend training specific to admin duties such as: operations, compliance, camper / employee files, customer success, parent communications, UltraCampSupport with Virtual or In Person Parent Open Houses with the Camp DirectorSupervise the chat rooms to answer questions and collect family informationIn-person expectations:Once a month attend meetings with Camp Teams and work on camper documentation at our main officeTraining requirements: New Hire OrientationTwo weeks after onboardingNew Admin & Ops Assistant Director virtual trainingsOnboarding & Permit Required Trainings:Anti Sexual HarassmentMandated ReporterMay - JuneWeekly hours: 10-15 hours per weekRemote & office hours for completing Camp Director tasksEvening & weekend hours for training (Saturdays)Remote work & tasks:Attend specific Admin & Ops Assistant Director meetings and check ins with our teamSupport parent outreach and communicationCollecting all outdated payments and camper paperwork before day 1 of campAnswer parent questions or concernsContinue Camp Leadership meetings and check insWrap up summer paperwork and files prepSupport in staff retention efforts and touch points with your camp staffPre-camp meetings / team outingIn-person expectations:Attend Camp Trainings and support in creating training materialsLeadership/All Staff/Camp Site Specific TrainingsCPR/First Aid/AED TrainingsAttend & Support all On Site Training Days for camp staff3 full days the week before camp beginsTimes and Days TBD (may include 1-2 Saturdays)Training requirements:Attend Admin Assistant Director TrainingsComplete in-person and virtual training in TalentLMSAttend in-person Camp Field Day trainingSummer Camp Work Expectations & Schedule Camp Address:Jersey City - 118 Ferry St. Jersey City, NJ 07307 Summer Schedule:Dates: June 22 – August 28, 2026Includes pre-camp training and 7–8 weeks of camp operationsThere may be Saturday trainings during the month of JuneHours: Monday–Friday, 7:30 AM – 5:00 PMSupport at least 2 days of After Care per week (until 5:30 PM)Camp Size: 30–100+ campers, 10–30+ staff membersWeekly hours: 40 - 45 hours per weekFull-time, on-site work throughout the camp seasonAdditional time may be required for staff meetings or staff eventsRemote work & tasks:Review and respond to camp emails and inquiries Respond to internal messages through SlackIn-person expectations:Greet families during arrival and dismissal, maintaining a welcoming and professional presenceOversee daily camp administrative work, family communication and ensuring a smooth day.Lead or participate in morning & afternoon rallies, special eventsSupport in leading daily team huddles Requirements Our ideal candidate would meet many of the following qualifications:Must have completed a physical exam and TB test within one year of the camp dates, pass NYS and national background checks, and be CPR, First Aid, and AED certified.Possess at least 2–3 years of professional camp leadership experience (e.g., Programming Assistant Director, Off-Site Assistant Director, Assistant Camp Director, Division Leader), including direct supervision of 5–10+ staff members.Possess at least 2+ years of program administration and operations experience, including staff supervision, scheduling, registration, and data management.Demonstrate experience in youth program development, summer camp operations, and parent communications, with a focus on organization and efficiency.Possess a Bachelor’s degree in Education, Child Psychology, Business Administration, Human Resources, Operations and Marketing, Finance, Nonprofit Management, or a related field; a Master’s degree in Organizational Leadership, Business Administration, Nonprofit Management, Human Resources, or Public Administration is preferred.Prior experience as a youth development supervisor or educator in a public or private setting (2+ years) may also meet the requirements for consideration.Possess excellent written and verbal communication skills and communicate in a timely, professional manner with parents, staff, and colleagues across multiple channels (Slack, Email, Text, Google Calendar, etc.).Be able to interpret and follow written or oral instructions (tutorials,

Job Description:\n\nTURN YOUR SUMMER INTO SOMETHING EXTRAORDINARY – BECOME A SEASONAL ADMIN & OPS ASSISTANT DIRECTOR WITH KIDS IN THE GAME! Empower Staff, Inspire Campers, and Build a Summer That Matters. Kids in the Game provides unforgettable day camp experiences for hundreds of New York children across Manhattan, Brooklyn, the Bronx, and now Westchester & Jersey City! When you join the Kids in the Game summer camp leadership cohort, you’ll be part of a dynamic team of Camp Directors, Assistant Directors, and 275+ coaches running outstanding programming at our 13 summer day camps. THE KIDS IN THE GAME SUMMER CAMP EXPERIENCE Kids in the Game camps are where sports, creativity, and community come together to shape confident, compassionate, and connected kids. Every summer, our camps across New York City, Westchester & Jersey City bring together diverse groups of children to explore new sports, build friendships, develop positive social skills, and learn how to be part of a team. Our camps offer kids a uniquely designed blend of sports and games, arts and crafts, STEM enrichment, field trips, swim activities, theme weeks, and all-camp special events to make every week the highlight of a child's summer. Each day is fueled by energy, laughter, and belonging. Our team of camp leaders, specialists, and counselors create an environment where every child feels seen, supported, and inspired to try something new. We believe camp is more than a summer activity — it’s a place where kids discover who they are and who they can become. As a Certified B Corporation, we're also on a mission to positively impact the lives of all of our stakeholders - campers, families, staff, community members, and our partners. We’re looking for Assistant Directors who want to inspire the next generation of leaders, model and build emotional intelligence, boost kids’ confidence, create tight-knit communities, and bring inclusive camp programs into communities across NYC, Westchester & Jersey City. Your Leadership Can Change the Game — Join Kids in the Game This Summer. ADMIN & OPS ASSISTANT DIRECTOR ROLE & KEY TASKS As one of our Admin & Ops Assistant Directors, you'll report to the Camp Director and work closely with the Programming & Off-Site Assistant Directors to oversee and manage camp operations. This role manages family and external communications (phone & email), camper registration and enrollment, operations systems (i.e. supplies inventory, purchasing, data management using spreadsheets and data tools), camp compliance and permits, documents and file management, and on-site administrative tasks. The Admin & Ops Assistant Director ensures everything behind the scenes is organized, accurate, and ready to run smoothly day to day. This role is deeply rooted in customer care, data and information management, superior organizational and administrative skills, and a high level of daily and weekly task execution. As an Admin and Ops Assistant Director, your goal is to help families feel supported, informed, and excited about their camp experience, supporting them through the registration process, greeting them each day, answering questions, and providing them with the best possible customer and child care experience. You’re also an on-site leader for the camp team, making sure the camp staff have the resources and information they need to be successful, and ensuring that we are fully complaint with Department of Health regulations and maintaining our safety procedures. We currently have 11 New York based camp locations with the possibility of a Queens camp. The sites and addresses are:Westchester & The Bronx:Westchester-Crestwood - 465 Westchester Ave, Tuckahoe, NY 10707Riverdale - 452 W 260th St, The Bronx, NY 10471Manhattan:Inwood - 532 W 215th St, New York, NY 10034Upper West Side - 147 W 70th St, NY, NY 10023West Village - 272 W 10th St, New York, NY 10014Chelsea - 259 10th Ave, New York, NY 10001Upper East Side (Carnegie Hill)- 980 Park Ave, New York, NY 10028Upper East Side (Lenox Hill) - 132 E 78th St, New York, NY 10075East Village - 215 E 6th St New York, NY 10003Brooklyn:Park Slope - 588 6th St, Brooklyn, NY 11215Greenpoint - 100 Dobbin St, Brooklyn, NY 11222Fort Greene - 39 Adelphi St, Brooklyn, NY 11205Queens - TBD You must be able to arrive by 7:30am daily via public transportation or personal transportation (car) and stay on-site until 5pm daily (and until 5:30pm twice per week to oversee after care activities). The Admin & Ops Assistant Director’s responsibilities include:Ambassadorship, Core Values & Camp CultureAmbassadorship: As one of the first and last people families interact with each day, you are the front-facing ambassador of our camp experience. You model our mission through warmth, professionalism, and clarity in every conversation—whether greeting families at drop-off, answering a concern with patience, or guiding them through paperwork and systems. You help families understand not just what we do, but why we do it and who we are.Camp Culture: Help shape the emotional feel of camp by setting a welcoming tone and supporting daily rituals like morning rallies, theme days, and family touchpoints. You help to create belonging through communication—ensuring families feel informed, connected, and proud to be part of the KING community.Ambitious: Lead with forward-thinking organization and problem solving. Look for ways to streamline systems, improve communication, and elevate the family experience. When you build stronger processes, you make space for deeper community connection.Positive: Set the tone each day with enthusiasm, optimism, and fun. You set the emotional temperature—staying upbeat, approachable, and calm even when things get busy or unexpected.Committed: Lead with consistency and reliability. Show up prepared, communicate clearly, and take ownership of your work. Model reliability that builds trust with families, staff, and your co-leadership team.Inclusive: Create spaces where families, staff and campers feel seen and included regardless of background, language, familiarity with camp, or comfort navigating systems. Meet families where they are and ensure everyone feels welcome and supported.Empathetic: Lead with compassion and care in every interaction. Understand that families are trusting us with what matters most to them—their children. Listen, validate concerns, and partner with them creating a safe and caring space at camp for them and their campers.Family Communication & Customer SuccessConduct outreach to potential camp families during the pre-summer weeksSupport open houses, fairs, and pre-summer marketing opportunities (virtual and in-person events in the spring)Serve as the primary daily point of contact for families at drop-off and pick-upAct as an ambassador for Kids in the Game and provide a high level of customer care and support to all families and partnersRespond to questions quickly and professionally across email, phone, and in-personSend daily reminders, weekly newsletters, and program highlights to build family connectionSupport parent onboarding to camp systems before and during the camp season (payments, forms, registrations)Flag camper concerns or updates to the Camp Director as neededWork closely with Kids in the Game Cx team to respond to inquiries and provide families with accurate information regarding their registration, balances, and other needs Enrollment & ComplianceTrack and maintain camper registration lists and weekly rosters in the registration and document management systems (Ultracamp, Docusign, Google Docs, Google Sheets)Send reminders to families to submit required camp registration paperwork prior to the first day of camp (phone, email)Monitor and collect missing paperwork, medical forms, consents, and follow-ups; track forms into registration portalRegister or rnter new or last-minute campers into the system on-siteCollect cash payments and process digital payments in registration portalKeep all camper and staff binders and files fully organized and up to dateSupport DOH readiness by preparing binders and files for site inspectionsDaily Camp OperationsArrive at the camp site by 7:30am daily to open the camp site, set up the morning arrival area, prepare daily rosters and print schedules, etc.Manage camper check-in & check-out systems; update daily attendance and follow up with absent campers’ familiesReview staff timesheets and sign-in/sign-out sheets; update daily attendance and follow up with absent staffCollaborate with Programming and Off-site Assistant Directors for swim, field trips, and special events planning and logisticsPrepare clipboards with daily schedules updated, rosters, swim & field permissions, allergy & medical information, and other relevant camper detailsRotate around the camp to conduct observations, engage with campers and staff, and become familiar with daily activitiesWork closely with assigned camp photographer to collect photos to upload to Waldo photo system and use in weekly newslettersOrganize and maintain supply inventory; order office & camp materials/equipmentAssist with facility readiness and general housekeeping when needed; maintain clean and organized camp office and equipment storage spacesSafety & ComplianceBecome familiar with and maintain compliance with all NYC Department of Health, American Camp Association, and Kids in the Game safety regulationsEnsure that staff certifications (CPR, First Aid, AED) are current and on-siteImplement and enforce all safety protocols—including camper supervision ratios, emergency procedures, and incident reportingCollect and submit incident reports in incident logs, escalating as needed for further incident reportingSupport in leading staff training on emergency response, first aid procedures, and appropriate camper management techniquesRespond to behavioral, medical, or environmental incidents calmly and effectively; communicate outcomes with families and leadershipMaintain a culture of psychological safety—ensuring every camper and staff member feels physically and emotionally secure SEASONAL WORK EXPECTATIONS & SUMMER SCHEDULEPre-Summer Work Expectations & Schedule Part time in-person & remote work from April to June dedicated to training, documentation & registration, family outreach, & parent orientationsAprilWeekly hours:5-8 hours per weekRemote & office hours for completing Admin Assistant Director tasksDay time OR Evening hours for trainingRemote work & tasks:Attend meetings with your Camp Leadership teams bi-weekly. Start preparing for the summer weeks (family engagement, registrations, camp payments, camper paperwork, communications, etc)Camp Directors will set periodic 1:1 check ins with the Admin Assistant Director to discuss enrollment, camp prep & family/staff communicationsSupport parent outreach and communicationAnswer questions and sending up relevant camp informationSupport in making camper phone calls and help parents register for camp or complete their registrationSupport with camp marketingHelp with virtual or in-person camp fairs/events in the community and open houses. You will help to promote the camp and answer parent questions at these events.Attend Camp Trainings and support in creating training materialsAdmin Assistant Director Trainings3 to 4 sessions starting in AprilAttend training specific to admin duties such as: operations, compliance, camper / employee files, customer success, parent communications, UltraCampSupport with Virtual or In Person Parent Open Houses with the Camp DirectorSupervise the chat rooms to answer questions and collect family informationIn-person expectations:Once a month attend meetings with Camp Teams and work on camper documentation at our main officeTraining requirements: New Hire OrientationTwo weeks after onboardingNew Admin & Ops Assistant Director virtual trainingsOnboarding & Permit Required Trainings:Anti Sexual HarassmentMandated ReporterMay - JuneWeekly hours: 10-15 hours per weekRemote & office hours for completing Camp Director tasksEvening & weekend hours for training (Saturdays)Remote work & tasks:Attend specific Admin & Ops Assistant Director meetings and check ins with our teamSupport parent outreach and communicationCollecting all outdated payments and camper paperwork before day 1 of campAnswer parent questions or concernsContinue Camp Leadership meetings and check insWrap up summer paperwork and files prepSupport in staff retention efforts and touch points with your camp staffPre-camp meetings / team outingIn-person expectations:Attend Camp Trainings and support in creating training materialsLeadership/All Staff/Camp Site Specific TrainingsCPR/First Aid/AED TrainingsAttend & Support all On Site Training Days for camp staff3 full days the week before camp beginsTimes and Days TBD (may include 1-2 Saturdays)Training requirements:Attend Admin Assistant Director TrainingsComplete in-person and virtual training in TalentLMSAttend in-person Camp Field Day trainingSummer Camp Work Expectations & Schedule Camp Addresses:Westchester-Crestwood - 465 Westchester Ave, Tuckahoe, NY 10707Riverdale - 452 W 260th St, The Bronx, NY 10471Inwood - 532 W 215th St, New York, NY 10034Upper West Side - 147 W 70th St, NY, NY 10023West Village - 272 W 10th St, New York, NY 10014Chelsea - 259 10th Ave, New York, NY 10001Upper East Side (Carnegie Hill)- 980 Park Ave, New York, NY 10028Upper East Side (Lenox Hill) - 132 E 78th St, New York, NY 10075East Village - 215 E 6th St New York, NY 10003Park Slope - 588 6th St, Brooklyn, NY 11215Greenpoint - 100 Dobbin St, Brooklyn, NY 11222Fort Greene - 39 Adelphi St, Brooklyn, NY 11205 Summer Schedule:Dates: June 22 – August 28, 2026Includes pre-camp training and 7–8 weeks of camp operationsThere may be Saturday trainings during the month of JuneHours: Monday–Friday, 7:30 AM – 5:00 PMSupport at least 2 days of After Care per week (until 5:30 PM)Camp Size: 30–100+ campers, 10–30+ staff membersWeekly hours: 40 - 45 hours per weekFull-time, on-site work throughout the camp seasonAdditional time may be required for staff meetings or staff eventsRemote work & tasks:Review and respond to camp emails and inquiries Respond to internal messages through SlackIn-person expectations:Greet families during arrival and dismissal, maintaining a welcoming and professional presenceOversee daily camp administrative work, family communication and ensuring a smooth day.Lead or participate in morning & afternoon rallies, special eventsSupport in leading daily team huddles Requirements Our ideal candidate would meet many of the following qualifications:Must have completed a physical exam and TB test within one year of the camp dates, pass NYS and national background checks, and be CPR, First Aid, and AED certified.Possess at least 2–3 years of professional camp leadership experience (e.g., Programming Assistant Director, Off-Site Assistant Director, Assistant Camp Director, Division Leader), including direct supervision of

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