Hotel Learning and Development Manager
15 days ago
New York
About Casa Cipriani: Casa Cipriani New York is a private members’ club and luxury hotel located within the historic Battery Maritime Building. The property features over 20,000 square feet of elegant event space, a 47-room hotel, multiple dining and lounge venues, and a world-class fitness and wellness center. Since opening in 2021, Casa Cipriani New York has become one of Manhattan’s most distinguished clubs, offering an exclusive environment for members to connect, relax, and engage through curated cultural, culinary, and wellness experiences. As Casa Cipriani expands nationally and internationally, our vision is to create a consistent, elevated standard of hospitality and programming that reflects our Four Pillars: Culture, Authenticity, Simplicity, and Elegance. POSITION PURPOSE: Casa Cipriani New York is seeking a highly organized and hospitality-driven Learning & Development Manager to oversee all training and development initiatives across the property. This role is responsible for ensuring employees across the hotel, private members’ club, restaurants, lounges, and event operations are equipped with the skills, knowledge, and behaviors necessary to deliver a consistent, refined luxury guest experience. The Learning & Development Manager partners closely with Human Resources, senior leadership, and department heads to support operational excellence, service consistency, and brand standards aligned with Casa Cipriani’s Four Pillars: Culture, Authenticity, Simplicity, and Elegance. ESSENTIAL FUNCTIONS AND DUTIES: • Design, implement, and manage a comprehensive, property-wide training strategy aligned with operational goals and service standards, • Develop and maintain structured onboarding programs, including role-specific and phased training plans for new hires, • Create, update, and oversee department- and position-specific training curricula across all operational areas, • Deliver and facilitate service standards training, leadership development programs, and operational skill-building initiatives, • Ensure training programs consistently reinforce luxury hospitality service expectations and guest experience standards, • Partner with department leaders to identify performance gaps and implement targeted training solutions, • Manage and administer the Learning Management System (LMS), including course assignments, completion tracking, and reporting, • Develop and maintain an organized digital library of SOPs, training materials and job aids, including presentations, facilitator guides, and micro-learning tools, • Collaborate with department heads to assess training needs and align programs with operational priorities, • Coach managers and supervisors on effective training, onboarding, and team development practices, • Ensure all required compliance, policy, and operational training is delivered, documented, and tracked accurately, • Maintain training records to support audits, regulatory requirements, and internal reporting, • Monitor training participation and effectiveness through feedback, completion data, and operational performance indicators, • Provide regular updates and recommendations to HR and leadership regarding training outcomes and improvement opportunities, • Continuously refine training programs based on business needs, guest feedback, and operational insights KNOWLEDGE, EXPERIENCE AND SKILLS: • 3–5 years of experience in training, learning & development, or hospitality leadership, preferably within a luxury or high-end hospitality environment, • Proven experience designing, facilitating, and managing training programs across multiple departments, • Strong understanding of luxury service standards and hospitality operations, • Experience managing an LMS and digital learning platforms preferred, • Excellent facilitation, presentation, and communication skills, • Strong organizational and time-management skills with the ability to manage multiple initiatives simultaneously, • Ability to collaborate effectively across departments and leadership levels, • Professional discretion within a private members’ club environment PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: • Ability to stand, walk, and move throughout the property for extended periods, • Capacity to facilitate in-person training sessions and conduct on-floor observations, • Ability to lift and carry training materials or equipment weighing up to 25 pounds, • Flexibility to bend, reach, and perform light physical tasks as needed, • Ability to work a flexible schedule based on operational and training needs INTENT AND FUNCTION OF JOB DESCRIPTIONS All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer.
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