Engagement Manager - Retail (Atlanta)
hace 3 días
Atlanta
About Quantiphi: • Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented speed., • Quantiphi has seen 2.5x growth YoY since its inception in 2013, we dont just innovate - we lead., • Headquartered in Boston, with 4,000+ professionals across the globe. Quantiphi leverages Applied AI technologies across multiple a. Industry Verticals (Telco, BFSI, HCLS etc.) and is an established Elite/Premier Partner of NVIDIA, Google Cloud, AWS, Snowflake, and others. We have been recognized with: • 17x Google Cloud Partner of the Year awards in the last 8 years, • 3x AWS AI/ML award wins, • 3x NVIDIA Partner of the Year titles, • 2x Snowflake Partner of the Year awards, • Recognized Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst and independent research firms, • We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators, • We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023 For more details, visit:___ or___ Be part of a trailblazing team thats shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here! Job Description: We are looking for an Engagement Manager to lead the delivery of Conversational AI and automation solutions for retail and e-commerce clients. You will manage end-to-end project execution, ensure seamless client communication, and drive measurable impact across customer experience, order management, and retail operations. Key Responsibilities: Client Management • Manage communication and relationships with retail/e-commerce clients., • Provide guidance on Conversational AI use cases: product discovery, order tracking, returns, loyalty, store support, etc., • Align internal teams with retail priorities, seasonal demands, and CX roadmaps., • Present strategic insights and best practices for retail digital transformation. Project Delivery • Lead the complete SDLCsolutioning, engineering, testing, deployment, and maintenance., • Manage multiple workstreams and ensure timely delivery of milestones., • Support teams in solving technical issues and improving bot accuracy/performance., • Conduct reviews for solution quality, integrations, and compliance. Team Management • Identify new retail opportunities and help refine solution strategies., • Resolve technical blockers related to retail systems (POS, OMS, CRM, loyalty)., • Mentor team members and support skill development., • Travel to client sites or retail events when required. Required Skills • Excellent communication, presentation, and analytical abilities., • Strong experience managing teams in a fast-paced environment., • Strong business analysis skills with understanding of retail KPIs (AOV, NPS, CSAT, etc.)., • Ability to operate independently and manage client expectations. Nice-to-Have • Experience with AI bot platforms (Dialogflow, Lex, Rasa, Azure, etc.)., • Understanding of NLP, conversational design, and continuous learning., • Knowledge of retail voice automation (IVR, voice shopping)., • Exposure to solution scoping, proposals, and pre-sales activities., • Interest in emerging retail tech: ML, GenAI, predictive analytics, cloud. Whats in it for YOU at Quantiphi? • Make an impact at one of the worlds fastest-growing AI-first digital engineering companies., • Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues., • Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines., • Stay ahead of the curveimmerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.