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  • General Manager | New York City
    General Manager | New York City
    3 days ago
    Full-time
    New York

    About Blank Street At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading Add a Spark to the Ordinary... General Managers are central to the success of Blank Street and take full ownership of their four walls. They are accountable for training and developing all team members, leading by example on facilities, product quality, and customer experience, and maintaining strong operational standards through effective inventory and performance management. General Managers are also responsible for hiring great talent, driving business growth and continuous improvement, and may support light project work that contributes to the broader business and their own professional development. Who We're Looking For • Experience hiring, developing and managing hospitality teams, • Experience managing inventory and supply chain ordering, • Love for coffee and customer service, • Experience working in a unionized environment is a plus, • Strong knowledge of specialty coffee, espresso and equipment is a must, • Strong decision making and multi-taking skills, • Strong interpersonal communication skills What You'll Own • Create a motivating and engaging team culture by consistently celebrating, training, coaching, and mentoring your team., • Step in to cover scheduling gaps or time off in the store schedule, • Create and publish staff schedules according to state and local labor laws, • Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time, • Recruit super star talent in collaboration with the People Team, • Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed, • Ensure coffee accreditations are handled on time for new employees in line with company standards, • Work to maintain the very best team engagement scores, • Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your team, • Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System, • Spend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage products, • Ensure the safety, cleanliness and presentation of your location in line with company policies, • Maintain operational excellence achieving company standard scores and above via our auditing platform, • Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty, • Be a champion of your store's financial performance and peak business throughput, • Grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision, • Ensure your location meets operations and product quality audit standards, quickly action any feedback to improve Requirements • 4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brands, • Full Time availability: 45 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday) Benefits & Perks • $65,000 - $75,000 annual salary Blank Street, in good faith, believes that the posted salary range is accurate for this role in NYC at the time of posting. Our salary ranges are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future. • Bonus program, • 15 days of paid annual leave (on top of company-observed holidays and sick time), • Three health plan options, with full coverage available for two employee-only tiers., • Commuter benefits, • Parental leave, • Bereavement leave, • Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️, • Regular social outings with the team, • Free Blank Street swag

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  • Telemarketer
    Telemarketer
    17 days ago
    Full-time
    Manhattan, New York

    We are seeking an energetic and motivated Telemarketer to join our dynamic sales team! In this role, you will be the voice of our company, engaging potential clients through outbound calls and warm calling techniques to promote our innovative products and services. Your enthusiasm and communication skills will drive business development, foster customer relationships, and contribute to our growth. This paid position offers an exciting opportunity to develop your sales expertise in a fast-paced environment while making a real impact. Duties Conduct outbound calls to prospective clients, leveraging warm calling strategies to generate interest and qualify leads Engage in B2B (business-to-business) sales conversations, presenting tailored solutions that meet client needs Utilize CRM (Customer Relationship Management) software such as Salesforce to track interactions, update contact information, and manage sales pipelines Negotiate terms with potential clients confidently, ensuring mutual satisfaction and closing deals effectively Follow up with leads through persistent communication, nurturing relationships to convert prospects into loyal customers Collaborate with marketing teams to align outreach efforts and optimize campaign effectiveness Provide excellent customer service by addressing questions, resolving concerns, and maintaining positive interactions throughout the sales process Skills Strong negotiation skills with the ability to influence decision-making positively Proven experience in telemarketing, inside sales, or technology sales environments Familiarity with CRM software like Salesforce or similar platforms for managing customer data and sales activities Excellent communication skills in English, both verbal and written, with a clear and persuasive speaking style Knowledge of B2B sales processes and business development strategies Ability to conduct outbound calling campaigns confidently and professionally Customer service orientation with a focus on building long-term relationships Experience in marketing or technical sales is a plus, especially within technology or software sectors Join us as a Telemarketer and be part of a vibrant team dedicated to growth, innovation, and success! Your proactive approach and passion for sales will help us reach new heights while providing rewarding opportunities for your professional development. Job Type: Full-time Pay: From $17.00 per hour Work Location: In person

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