Childcare Operations Director/ Enrollment Specialist
hace 1 día
Atlanta
Job Description Reports To: Center Director Supervises: Assistant Director, Lead Teachers, Teachers, and Classroom Support Staff Position Summary The Operations Manager / Enrollment Specialist supports the Center Director in the daily operation of the school, with a primary focus on staff management, classroom operations, enrollment, tours, and prospective family follow-up. This position serves as a key member of the leadership team and works directly under the supervision of the Center Director. The Operations Manager / Enrollment Specialist helps ensure that the school operates smoothly each day, teachers are meeting expectations, classrooms remain properly staffed and compliant, and prospective families receive a professional and welcoming enrollment experience. The Center Director maintains overall leadership and final decision-making authority for the school. Operations & Staff Management • Oversee the daily operations of the school under the direction of the Center Director., • Provide daily supervision and direction to teaching staff., • Support and supervise the Assistant Director in daily operational responsibilities., • Monitor staff attendance, punctuality, professionalism, and performance., • Ensure employees are following assigned schedules and responsibilities., • Coordinate classroom coverage, teacher breaks, lunches, call-outs, and staffing adjustments., • Ensure teacher-to-child ratios are maintained throughout the day., • Conduct regular classroom walkthroughs., • Observe teacher performance and classroom management., • Ensure classrooms are clean, organized, safe, and properly supervised., • Monitor compliance with classroom schedules, lesson plans, meals, diapering/toileting, nap, outdoor activities, and transitions., • Provide coaching, guidance, and feedback to teachers., • Follow up on expectations and instructions provided by the Center Director., • Address routine staff concerns and performance issues., • Document recurring concerns and report them to the Center Director., • Assist with staff improvement plans and disciplinary documentation when requested., • Help maintain a positive, professional, and accountable work environment., • Ensure staff understand and follow school policies and procedures. Enrollment & Tours • Conduct professional school tours for prospective families., • Explain the school’s programs, classrooms, curriculum, schedules, policies, and enrollment process., • Create a welcoming and positive first impression for prospective families., • Answer questions regarding classroom availability and program options., • Explain tuition, registration fees, deposits, and enrollment requirements using information approved by the Center Director., • Follow up with families after tours., • Maintain communication with prospective families throughout the enrollment process., • Track tour leads and enrollment opportunities., • Follow up with families who have expressed interest but have not yet enrolled., • Assist families with enrollment paperwork and required documentation., • Coordinate start dates and classroom placement with the Center Director., • Communicate upcoming enrollments to teachers and the leadership team., • Maintain accurate enrollment and prospective-family records., • Help identify opportunities to increase enrollment and classroom occupancy., • Support enrollment events, open houses, and school marketing initiatives. Family Communication • Provide professional and courteous communication with current and prospective families., • Assist with routine parent questions and concerns., • Direct significant concerns, complaints, financial matters, or sensitive situations to the Center Director., • Help ensure families receive accurate and consistent information regarding school procedures., • Support communication between families, teachers, and administration when appropriate. Classroom & School Oversight • Monitor the overall flow of the building throughout the day., • Ensure classrooms are operating according to school expectations., • Identify areas that need immediate support., • Assist in classrooms when necessary to maintain ratios or safe operations., • Verify that classroom documentation and daily reports are completed correctly., • Monitor staff interactions with children to ensure appropriate supervision and professionalism., • Immediately address or report safety concerns., • Help ensure that opening, transition, nap, meal, outdoor, and closing procedures are followed properly. Safety & Compliance • Support the Center Director in maintaining compliance with state licensing requirements., • Monitor staff compliance with health, safety, sanitation, supervision, and classroom procedures., • Conduct routine safety checks throughout the school., • Ensure required ratios are maintained., • Immediately report serious incidents, injuries, licensing concerns, or policy violations to the Center Director., • Assist with preparation for licensing visits, inspections, and internal compliance reviews. Administrative Support • Assist the Center Director with daily administrative responsibilities as needed., • Help maintain employee schedules and staffing coverage., • Assist with onboarding and orientation of new staff., • Maintain organized enrollment and operational records., • Assist with staff meetings and training., • Communicate daily priorities and expectations to staff., • Follow up to ensure assigned tasks are completed., • Support special events, school programs, and family activities. Leadership Responsibilities The Operations Manager / Enrollment Specialist is expected to act as a visible leader throughout the school. This includes: • Being available and present in classrooms and common areas., • Providing clear and respectful direction to employees., • Holding staff accountable for school expectations., • Supporting teachers while maintaining professional boundaries., • Helping resolve routine operational challenges before they escalate., • Communicating important concerns promptly to the Center Director., • Maintaining confidentiality regarding staff, children, families, and school matters., • Modeling professionalism, reliability, communication, and teamwork. Scope of Authority The Operations Manager / Enrollment Specialist has authority to: • Direct teachers and classroom staff during daily operations., • Assign or adjust classroom coverage., • Manage staff breaks and lunches., • Address routine performance concerns., • Reinforce existing school policies., • Provide coaching and corrective feedback., • Coordinate and conduct tours., • Follow up with prospective families., • Assist families through the enrollment process. The following remain under the final authority of the Center Director and/or Ownership: • Hiring and termination decisions, • Final disciplinary decisions, • Changes to employee compensation, • Tuition changes or special financial agreements, • Refunds or account adjustments, • Changes to school policies, • Serious parent complaints, • Licensing decisions, • Major incident response, • Final enrollment exceptions, • Budget and financial decisions