Lead Outreach Specialist
9 days ago
Sacramento
Job Description Are you a passionate and motivated individual eager to make a positive impact in the community? Hope Cooperative is a well-respected, award-winning nonprofit organization that provides comprehensive mental health and supportive housing services across Sacramento County. We’re seeking compassionate, dedicated individuals to join our team and support the most vulnerable in our community. With our ongoing expansion, we’re hiring and offering a sign-on bonus! Position Title: Lead Outreach Specialist Program(s) and Location: Homeless Outreach Program (Sacramento, CA) Schedule: Full-time, Non-Exempt, 40 hours per week, Monday - Friday 7:00am-3:30pm (may require working some evenings and weekend schedules) Pay rate: $25.50 hourly About the Position: Under the direct supervision of the individual designated on the Organizational Chart the Lead Outreach assists in the oversight and management of all aspects of the Homeless Outreach Program as well as the City-operated Motel Voucher Program. This position will interface with partner organizations to assist with and/or provide case management services to individuals who are homeless or chronically homeless with the goal of helping people to attain permanent housing. The chief goal is to improve quality of life for the individual and assist to obtain and remain in stable or permanent housing. Essential Duties & Responsibilities: • Support individuals with active listening, demonstrate empathy and carry a message of hope and recovery, • Be familiar with best practices of mental health recovery., • Observe, assess, intervene and refer (within one’s scope of practice) in situations with clients regarding mental health symptoms, physical health symptoms and substance use issues., • Assure the safe, effective and efficient implementation of direct services to clients in accordance with established policies, procedures and standards of care., • Coordinate client housing and care with team members, community partners, and other members of the treatment team as applicable., • Ensure that direct report staff is informed regarding pertinent Agency business., • Connect with partner organizations and programs as needed to ensure appropriate and sufficient referrals and to receive updated community information., • Follow and apply all personnel policies seeking appropriate consultation when necessary., • Assess, train, and support direct reports including interns/volunteers to ensure quality services., • Complete Training and be familiar with Homeless Management Information System (HMIS) and the ViSpdat (Vunerability Index)., • Ensure for the review, evaluation and screening of relevant employment applications. Interview and check references on job applicants. Make hiring recommendations to the appropriate management team member., • Review program budget, make recommendations for budget changes/adjustments and major purchases and ensure the programs remains within budget limitations., • Provide after-hours crisis intervention support if needed., • Ensure for the accuracy and timely completion of data collection, reports, and client charts., • Assist with assigned organizational development activities, grant writing and other major projects., • Requisition and purchase household, maintenance, office and program supplies as applicable., • Act as a designated Mandated Reporter for the observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults and elder/senior citizens. Mandated Reporter also includes “Duty to Warn” which includes the responsibility to notify authorities and the intended victim(s) of physical harm., • Assist in client concerns and complaints, intervene in, and/or oversee, crises and emergencies as they occur., • Ensure the accurate screening and assessment of admissions and discharges in conjunction with contracted criteria., • Transport clients as needed., • Ensure the protection and confidentiality of all Protected Health Information (PHI) by following all policies and procedures in the Agency HIPAA Manual. Qualifications: • Supervisory Experience – minimum 6 months, • Two (2) years demonstrated experience communicating and interacting at risk and disenfranchised populations., • Ability to supervise, delegate and provide leadership to staff., • Knowledge of community organizations and community resources., • Mental health crisis intervention experience is highly desirable., • Work experience with persons who have substance abuse problems, preferably individuals who are dually diagnosed (mental health & substance abuse) is highly desirable., • Knowledge of 12-Step Programs and/or personal experience with substance abuse recovery is highly desirable., • Lived experience as a mental health consumer or a family member/loved one of a mental health consumer is desirable Certificates, Licenses, Registrations: • Possess a valid California Driver’s License and current vehicle insurance. Driving records must meet, and continue to meet, the underwriting standards established by the generalized driving guidelines used by our insurance broker. Must provide proof of insurance., • Must have at least 3 or more years of driving experience. Other Skills, Abilities, and Job Requirements: • Ability to pass clearance of the Federal Bureau of Investigation (FBI) and/or Department of Justice (DOJ) background screenings, • Consumer of mental health services or a family member of a mental health consumer is desirable, • Work overtime as requested and approved, including after-hours duty as needed Benefits: HOPE Cooperative (also known as TLCS, Inc.) provides a competitive benefits package, which includes, but is not limited to, the following items. Please note that benefits may be subject to change: • 21 PTO days per year (4 weeks & 1 day), • 26 PTO days after the 5th year (5 weeks & 1 day), • 6 days paid sick time, • 11 paid holidays, • 1 Personal Day, • Leadership Development, • Reimbursements, • Eligible for Government Loan Forgiveness Programs, • Employer-paid health insurance for employees and children (Kaiser, Sutter or Western Health Advantage), • HSA Contributions, • Flexible Spending Account, • 401k match, • PTO Cash Out, • Voluntary Dental, Vision, Life Insurance, Accident Insurance, Disability Insurance and more, • Employee Assistance Program, • Regular wage step scale increases, • Flexible start/end times for some positions, • iPhone with unlimited data for personal/professional use and laptop for some positions, • Clinical Supervision towards licensure (for certain positions and upon approval), • CEU days for certain positions, • Up to $500 CEU allowance for certain positions, • Annual BBQ and staff appreciation awards, • Annual Gift Card Program, • Referral Bonuses, • All benefit offerings are subject to change and are governed by the eligibility guidelines in the Employee Handbook. This list represents a general summary of available benefits and nothing stated here should be interpreted as being included in a written offer for employment. HOPE Cooperative (aka TLCS, Inc.) is an Affirmative Action/Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Our agency embraces a diverse & culturally rich workforce, and we welcome all candidates to apply. To apply, visit our Hope Cooperative – Online Career Center Final Filing Date: Until Filled