Shift Supervisor Gaming
il y a 16 jours
Union Springs
Job Description???? LEVEL UP YOUR CAREER AS A SHIFT SUPERVISOR AT LAKESIDE ENTERTAINMENT! Where Every Shift Is a Winning Experience. ???? Locations: • Union Springs, NY, • Seneca Falls, NY ???? Job Type: Full-Time ???? Pay Rate: Competitive + Tips LakeSide Entertainment is seeking skilled, upbeat, and dependable Shift Supervisors to lead our gaming floor teams at both locations. If you’re a strong communicator, a natural problem-solver, and energized by a fast-paced casino atmosphere, this is your chance to step into a high-impact leadership role. As a Shift Supervisor, you’ll guide daily operations, oversee staff performance, uphold regulatory standards, and ensure our guests enjoy a top-tier experience from the moment they arrive. ???? YOUR ROLE ON THE GAMING FLOOR — LEADERSHIP IN ACTION As a Shift Supervisor, you will: Team Leadership & Staffing • Lead and supervise employees throughout your shift, • Assign tasks, oversee performance, and train new and existing team members, • Communicate and document call-ins; secure coverage when needed, • Monitor and support casino floor activity to maximize guest satisfaction, • Resolve operational issues, staff concerns, and guest complaints, • Maintain accurate records and documentation of shift activities, • Process and verify cash transactions, vouchers, and manual payouts, • Maintain, safeguard, and reconcile cash drawers with precision, • Complete reports and reconcile transactions correctly and on time, • Follow CNICS, MICS, SICS, Title 31, and anti-money-laundering regulations, • Perform minor machine resets, paper reloads, and small fixes, • Track inventory levels; notify management in advance of reorder needs, • Provide exceptional customer service to every guest, • Assist with promotions, vouchers, and rewards redemption, • Collaborate with floor staff, surveillance, and security, • Uphold company standards of professionalism, appearance, and attendance, • 2+ years cashiering experience (required), • 1+ year supervisory experience in a related field (required), • High school diploma or GED, • Must be 18+ years old, • Strong leadership, decision-making, and conflict resolution skills, • Strong math skills and experience with cash audits/reconciliations, • Ability to use POS systems, ten-key machines, and cash-handling equipment, • Valid driver’s license with clean driving record, • Must pass a drug test, background check, and obtain a gaming license, • Reliable transportation, • Ability to stand for extended periods, walk, bend, and lift up to 50 lbs, • Ability to maintain confidentiality and work under tight deadlines Additional Full-Time Benefits: ???? Medical, Dental & Vision Insurance ???? 80% Childcare Cost Coverage ???? Paid Personal Time ???? READY TO LEAD A WINNING TEAM? If you're a strong leader who thrives in a fast-paced environment and loves delivering an exceptional guest experience, LakeSide Entertainment wants you on our team. ???? Apply today to become a Shift Supervisor at LakeSide Entertainment in Union Springs or Seneca Falls!