Behavioral Health Access Manager
20 days ago
Philadelphia
Job Description POSITION SUMMARY: The Behavioral Health Access Care Manager is responsible for coordinating and executing all activities related to high-risk and/or increased needs from within the OP Behavioral Health Department. The Access Care Manager works across FPCSN sites and interfaces with Individuals served within OP BH who are experiencing challenging transitions in their care, and/or experience higher resource needs, and performs a range of administrative duties to optimize program outcomes. They support clinical outcomes based on planning and linkage to both internal and external resources on an individualized basis. Team members are expected to uphold the health center's mission by assuring that Individuals receive health care that is competent, caring, and meets with a high degree of satisfaction. In addition, staff must support FPCSN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress, including poverty and racism, on all those who have contact with the organization. ESSENTIAL DUTIES & RESPONSIBILITIES: • Care Planning:, • Engage individuals with SPMI in-person or through virtual visits for ongoing care planning to ensure long-term psychiatric medication management for individuals who have graduated from the need for regular therapy., • Document care plans for individuals receiving medication only, in accordance with departmental and regulatory standards, ensuring timely signatures from all parties, and submission into their records., • Follow-up to ensure receipt and exchange of applicable information to outside BH sources, such as obtaining hospital discharges, attaining/sharing records with other providers, specialists, and collateral contacts, as applicable., • Administer structured tools (STs) to assess symptoms and functioning for individuals in ongoing care, under the supervision of a BH provider. Track and upload results of ST data to appropriate system(s), such as within the EHR, Athena., • Support managers and providers with BH group recruitment, virtual telehealth platform needs, homework support, and other access-related barriers present for FPCSN clientele to join groups., • Transition of Care facilitation and linkages to internal/external resources:, • Coordinate all components of the OP BH level of care transitions and emergent needs., • Support BH Providers with documentation related to referring clients to other levels of care and other BH resources available (i.e., ICMs, etc.), • Maintain a discharge tracking list from all psychotherapists that includes dates, insurance, reason for discharge, and aftercare planning., • Coordinate Care Outreach activities to ensure linkage to internal and external support and resources detailed in the continuing care plan. Ensure full intake and engagement with the next provider(s)., • For individuals with SPMI, support linkages and warm handoffs with other internal FPCSN services outside of BH, the person identifies as supporting their goals, including gym, mind/body, nutrition, etc., • Conduct needs assessment of patients referred to the programs and develop goals to support BH healthcare access and treatment. This may include assistance with medical assistance, insurance, documentation necessary for care, etc. Outreach will be completed regularly via phone, email, and mail as appropriate., • Connect with the network Social Work and O&E team members monthly., • Behavioral Health Community Education and Resource Management:, • Take initiative to research and maintain psycho-educational and social resources and referral streams for clientele and staff. Create centralized resource library folders accessible to staff and community members., • Support and develop creative marketing strategies to destigmatize BH for the community., • Support in destigmatizing and marketing efforts by tabling for events, such as MH Awareness Month and Suicide Prevention Month., • Direct Care:, • Proactively recognize signs of increased distress in-person or over the phone; respond to immediate crises and identify additional clinical support as needed, provide trauma-informed de-escalation, and debrief with BH manager(s). • Assess risk/ urgency of presenting needs and provide crisis assessment and intervention as needed., • Outreach to Individuals with BH needs who are referred by providers for additional support through active listening and other interventions to support individual care goals and needs. Make linkages and suggestions for alternative connections through education, consultation, support, and referrals., • Create and ensure signatures and regulations tied to care planning are met for each limited therapy Individual who are followed by a Prescriber. Required Education and Experience • MSW, or equivalent experience; LSW or LCSW preferred; Other health disciplines are welcome to apply (LPN, RN, etc.)., • Program management experience is a plus., • Education, training, or experience in working with BH populations., • Program management experience is a plus., • Excellent interpersonal, customer service, and problem-solving skills., • Team Player., • Unconditional ability to maintain HIPAA/confidentiality regulations., • Demonstrates cultural competency among persons from various ethnic and social backgrounds., • Demonstrated professionalism, responsibility, courtesy, reliability, and effective time management skills., • Exhibit behaviors that align with FPCSN’s organizational values, mission, and beliefs, and avoid displaying behaviors that are in opposition to those values., • Support FPCSN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff., • Ability to build and maintain positive and professional relationships based on respect, trust, and safety., • Ability to create space for staff and those we serve to feel physically and emotionally safe., • Ability to pass required background screenings., • Required Immunizations: TB/PPD Test., • Optional Immunizations: Hep B Vaccination and Flu Vaccination., • Current valid CPR Certification required., • Maintain current, valid applicable position credentials. LIGHT – Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The use of arm and/or leg control requires force greater than sedentary, but the worker still sits for the majority of the time. Physical Requirement • Stand or Sit (stationary position), • Walk, • Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position), • Climb (stairs/ladders), • Talk/Hear (communicate, converse, convey, express/exchange information), • See (detect, identify, recognize, inspect, assess), • Pushing or Pulling, • Repetitive Motion, • Reaching (high or low) Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, and veteran or disability status. VISA SPONSORSHIP: FPCSN does not provide Visa Sponsorship. All candidates must be U.S. citizens and/or authorized to work in the United States without Sponsorship. ORGANIZATIONAL COMMITMENT: FPCSN is committed to maintaining a professional and welcoming environment for all staff and patients. We support continuous learning and team development that enhances cultural understanding, service excellence, and workplace collaboration.
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