Dispatch Specialist
19 days ago
Commerce City
Job DescriptionDescription: Knowledge of SoftPak and Sales is a plus. GENERAL POSITION SUMMARY: The Dispatcher is responsible for coordinating and managing truck routes, communicating with drivers, resolving service issues, and ensuring the timely and efficient dispatch of trucks. This role requires excellent organizational skills, real-time problem-solving, and strong communication to balance customer needs, driver locations, and operational efficiency. The Dispatcher works closely with the Director of Trucking, drivers, and other departments to maintain smooth daily operations. MAJOR DUTIES & RESPONSIBILITIES: Route Coordination & Driver Communication • Maintain real-time contact with drivers, dispatching them to service calls as they are received., • Assign routes and service tickets to drivers, ensuring all deliveries and pickups are completed efficiently., • Monitor driver progress throughout the day, adjusting schedules as needed to optimize efficiency., • Troubleshoot and resolve potential delivery and pick-up problems before they become service issues., • Respond to incoming calls, emails, and texts from customers regarding service inquiries and scheduling., • Communicate route changes, delays, and special requests to drivers in a timely manner., • Provide route and service information to customer service representatives and management., • Maintain accurate data in dispatch and routing systems, including Soft Pak or other tracking software., • Enter and update customer information, route changes, and work orders in the database., • Verify and enter dump tickets, ensuring accurate billing and reporting., • Close service tickets daily and ensure all data is correctly documented., • Track and reconcile driver timecards, fuel usage, and uniform inventory as needed., • Ensure all trucks and drivers meet DOT and company compliance standards., • Work with maintenance teams to communicate vehicle issues and coordinate necessary repairs., • Assist with LEED tracking, permitting, and city licensing as needed., • Maintain and distribute driver tablets, ensuring software updates and proper functionality., • Strong understanding of dispatch operations, logistics, and route optimization., • Excellent communication and problem-solving skills to interact with drivers, customers, and management., • Ability to prioritize, plan, and multitask in a fast-paced environment., • Strong attention to detail to ensure accurate scheduling, reporting, and data entry., • Proficiency in dispatching software, Microsoft Office, and typing skills., • High school diploma or GED required; Associate’s degree preferred., • Minimum of 6 months of experience in dispatching, transportation, waste management, or logistics., • Experience in customer service and working in a call center or service environment preferred., • Previous experience in waste hauling, trucking, or fleet management is a plus., • Office-based role, with regular use of a computer, phone, and dispatch systems., • Requires frequent communication with drivers via phone, radio, or dispatch software., • Some light physical work may be required, including lifting objects up to 25 pounds., • Strong understanding of dispatch and transportation coordination., • Ability to problem-solve and troubleshoot delivery and scheduling issues efficiently., • High level of accuracy in data entry, invoicing, and reporting. Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice. Requirements: