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Job DescriptionGet to Know Rivia Mind At Rivia Mind, we believe great mental health care begins with a human connection. Where We Are: We are a psychiatrist-owned mental health practice rooted in New York City, serving individuals across New York, New Jersey, Connecticut, Florida, and Massachusetts through both virtual and hybrid appointments. How We Support: With a 360°ree; view of each individual, we provide compassionate, science-based care that honors the full complexity of a person's biology, psychology, and life circumstances. We go beyond symptom management with an interdisciplinary care model grounded in collaboration, personalization, and delivered with warmth, respect, and clinical integrity. We bring a high-touch, human-centered approach to every aspect of care, from clinical treatment to operational coordination. Click Here to learn more about our services. Thrive Together: 🌟 Our shared North Star unites us to provide the best patient experience. At Rivia Mind, we cultivate a collegial culture rooted in: • A foundation of shared values and reciprocal support, • A mindset of curiosity, learning, and growth Job Summary We are searching for a quality-driven Patient Operations Coordinator who will provide exceptional customer service. This role will act as the first contact for new Rivia Mind patients, discussing service offerings with a supportive approach, coordinating proper patient/provider matching, assisting in scheduling patient evaluations, and ensuring insurance eligibility. This role demonstrates excellence in every interaction, knowing the importance of the Patient Experience and care towards helping Rivia Mind's mission to grow in the communities it serves. With the support of nine other collaborative team members, this individual will assist new patients interested in Rivia Mind's services. Work Environment: 4 Days Remote, On-site on Fridays Schedule: 10 am - 6 pm, Monday - Friday Office Location: 274 Madison Ave, Rm 1501, New York, NY 10016 - within a convenient distance from Bryant Park and Grand Central Terminal. Application Window: September 15th, 2025Anticipated Start Date: October 2025# of Openings: 1 Job Responsibilities & Qualifications 50% - Patient Intake and Support-Phone, email, text, scheduling, and coordination of patient/provider matching and insurance verification, including from referral and directory sources30% - Ad hoc projects and additional responsibilities across the Patient Operations team, such as missing intakes, waitlist management, bi-annual insurance verification, etc.15% - Cross-department collaboration for patient support, backup support, and knowledge sharing5% - Participation in ongoing training to stay aligned with internal systems, workflows, and evolving operational practices, ensuring consistent and efficient job performance.Responsibilities • Maintain a customer service mindset and demeanor to ensure positive patient experiences and representation of Rivia Mind., • Answer patient phone calls, texts, and email inquiries according to department standards, ensuring professionalism and prompt responses., • Serve as the first point of contact for prospective patients, providing a welcoming and informative introduction to Rivia Mind services, and ensuring a positive initial experience that supports patient engagement and trust., • Demonstrate professionalism and patience when navigating challenging or emotionally sensitive patient interactions., • Maintain patient confidentiality and comply with HIPAA regulations in all communications and documentation., • Approach patient interactions with cultural sensitivity and an inclusive mindset, respecting diverse backgrounds and experiences., • Conducts verification of benefits and updates patient charts with current coinsurance, copay, out-of-pocket, and deductible information., • Contribute to department initiatives such as managing the provider waitlist, processing external referrals, and conducting bi-annual insurance verifications., • Schedule new intakes and inform patients of the next steps for their appointment., • Act as a liaison between patients and providers to ensure sufficient support and positive results., • Support additional department responsibilities that nurture existing patient relationships and support their mental health journey., • Contribute to growth insights and partnership visibility by ensuring accurate intake and processing of external referral information., • Respond promptly and professionally to priority referrals, demonstrating empathy and a commitment to delivering a seamless and supportive patient experience., • Maintain up-to-date knowledge on the insurance plans that the practice accepts, and use reliable resources for accurate benefit and credentialing details., • Support practice workflow as needed by scheduling patients and completing all needed documentation before Intake., • Support cross-team collaboration for the benefit of patient care., • Address patient concerns with empathy and clarity, while effectively communicating the value of Rivia Mind's services. Be present in the office at least once weekly, with additional availability as needed to support team coverage., • Be available in-office to support provider and patient needs as they arise., • Help maintain a clean, organized, and welcoming office environment. Required Education Level: High School Diploma or equivalent Additional Qualifications, Skills & Attributes • 2+ years of customer service experience, • A minimum of 2 years of office administration/receptionist experience is required (filing, phone management, reports, office maintenance), • One year of medical office/healthcare operations experience preferred (referrals, intake process, medical record transfers, and preauthorization), • Experience with communicating and adhering to messaging scripts across different channels (i.e. text, email, phone), • Knowledge of insurance verification processes and explanation of benefit coverage preferred, • Demonstrates flexibility in adapting to various processes as needed., • Experience working in a team environment with the ability to adapt to changing priorities, • Knowledge of mental health professional licenses (MD, NP, SW)., • High attention to detail with exceptional organizational skills, • HIPAA Compliance Knowledge, • Proficient with utilizing a diverse range of technology platforms and systems (Google Suite required, company wide platforms/software like Monday.com and EHR/EMR platforms when applicable)., • Intermediate computer skills and technical aptitude required. Comprehensive Benefits to Support Your Well-being At Rivia Mind, we prioritize the well-being, growth, and success of our team members. Our robust benefits package is designed to provide support in every facet of your life—personal, professional, and financial. Learn more here. Health & Wellness: • Medical Coverage - HDHP, PPO or PPO Buy-Up, • Health Savings Account, Flexible Spending Account, and Dependent Care Account Options, • Dental & Vision Insurance, • Whole-Body Wellness Offerings if Enrolled in one of our three Aetna Medical Plans Time Off & Flexibility:, • Front-Loaded Paid Time Off (PTO), • Observed Holidays & Annual Office Closure, • Medical & Parental Leave (in accordance with State and Federal Laws), • Bereavement Leave / Pet Bereavement LeaveFinancial Wellness:, • Competitive Pay, • 401(k) Retirement Plan and employer match, • Employee Referral Program, • Commuter Transit and Parking Voluntary BenefitProfessional Development:, • Professional Development Stipend after 1st Work Anniversary, • Paid Professional Development Days after 1st Work Anniversary, • Learning & Development ResourcesAdditional Benefits:, • Short-Term & Long-Term Disability, • Group Life/AD&D Insurance, • Employee Assistance Program (EAP), • Voluntary Benefits Compensation & Employment Details Pay Range: $45,000 - $50,000 ($21.63 - 24.04 an hour)Pay Type: SalaryDepartment: Patient OperationsSupervisor: Patient Operations ManagerSupervisees: NoneExemption Status: Non-Exempt W-2Work Environment: Hybrid - Fridays In Office Work Schedule: Monday through Friday (Fridays on-site), 10 AM - 6 PM EST Location Eligibility At this time, we are only able to consider applicants whose primary residence is in New York. Because this is not a solely on-site role, your primary residence must remain in one of these approved states. Please note that residing outside of these states—even temporarily—may result in employment eligibility issues, tax implications, or other regulatory concerns. If your location changes or you're based elsewhere, we encourage you to stay connected for future openings. We appreciate your interest. Compensation Determination Rivia Mind is committed to equal and transparent pay. Please note that the salary range information is a general guideline and combines various labor markets within the US. The range displayed on each job posting reflects the minimum and maximum range of potential pay for this role. It is uncommon for an individual to be hired at or near the top of the range for their role. Our compensation salary ranges or pay rates are determined by various factors. • Job Qualifications, Job Responsibilities, Job Employment Level, Skills Equal Opportunity Employer Rivia Mind is an Equal Employment Opportunity Employer. It is the policy of Rivia Mind to provide equal employment opportunities without regard to race, color, ancestry, religion, sex, gender identity or expression, pregnancy, age, ethnic or national origin, immigration or citizenship status, hair, weight, height, disability, marital status, veteran status, sexual orientation, genetic information/GINA, political affiliation or acticivity, or any other protected characteristic under applicable law. It is also the policy of Rivia Mind that qualified individuals with disabilities receive equal opportunity regarding job application procedures, hiring, and all aspects of the employment process. Rivia Mind is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Rivia Mind to provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform the essential job functions, and/or to receive other benefits and privileges of employment, please contact us directly. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This policy is in accordance with applicable federal, state, and local laws, including Title VII of the Civil Rights Act, the Americans with Disabilities Act, the Age Discrimination in Employment Act, and the Genetic Information Nondiscrimination Act. Applicants must be authorized to work in the United States. We are unable to sponsor work visas at this time. If you need assistance or accommodation due to a disability during the application process, please contact our Talent Acquisition team at .

Job Description Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: • Fortune Change the World (2024), • CNBC Disruptor 50 List (2022, 2023, 2024), • Fortune Best Workplaces for Millennials (2024), • Fortune Best Workplaces in Health Care (2024), • TIME 100 Most Influential Companies (2023), • Fast Company Most Innovative Companies (2020, 2023), • Built In Best Places to Work (2023), • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024), • Great Place to Work certified (2020, 2021, 2022, 2023, 2024), • Fast Company Best Workplaces for Innovators (2022) We're looking for someone with hands-on experience in fertility benefits, reimbursements, and claims processing. Maven's Member Benefit Services operates from 7:00 AM to 9:30 PM Eastern U.S. time, seven days a week. For this role, we are seeking someone with flexibility to work a variety of shifts during business hours, primarily Monday through Saturday, within Eastern U.S. time. Current Shifts: • Monday - Friday 1130AM - 830PM EST, • Be the ultimate people manager. Conduct regular one-on-ones, performance reviews, and development planning to promote employee growth and high-impact performance across a team of Member Services Associates and Senior Associates., • Be expected to quickly learn the ins and outs of Maven's business and the daily operations of the Member Benefit Services team—diving deep into our communication channels and mastering the reimbursement workflows that support our members. We're looking for someone with hands-on experience in fertility benefits, reimbursements, and claims processing, • Lead by example to ensure a culture focused on empathetic care, ensuring that the needs of our members are met in an exceptional manner., • Act as a point of escalation for member issues, driving problems to resolution while managing communication with key stakeholders., • Directly answer member inquiries on inbound/outbound calls and Zendesk messages in times of high volume or during staffing gaps., • Use your continuous improvement mindset to define and iterate on processes, making positive enhancements to drive efficiency, value, and accountability toward KPIs., • Ensure team performance metrics are met; including but not limited to: productivity, response time, NPS, and CSAT., • Report on MBS team metrics, KPIs, OKRs, to the director of MBS as well as cross functionally., • Facilitate the team's alignment with broader organizational objectives and effectively lead through change., • Review, maintain, and create MBS team SOPs, workflows, and communications to the team to ensure understanding and alignment on MBS team processes., • Collaborate cross-functionally with our Care Delivery/Advocacy, Support, Operations, Product, Data, Provider Operations, Payment, Engineering, and Client Success teams., • Coordinate new hire training and take an active role in the success of new employees during onboarding and training., • 5-7 years of experience in Customer Service Operations, including at least 3 years of experience managing teams of at least 10-12 individuals., • Hands-on experience in fertility benefits, reimbursements, and claims processing. 1-3 years of experience in managed health care, insurance, or employer benefits required, • 1-3 years of experience in the fertility space working with fertility patients., • Experience mentoring and coaching team members., • Flexibility and experience managing in fast-paced, high-growth environments., • Experience managing inbound and outbound call support, email or app-based written support., • Track record of driving improvement with impactful and measurable results., • Demonstrated ability to analyze performance metrics to identify trends, root causes, and improvement opportunities; uses data-driven insights to proactively solve problems and drive operational excellence., • A strong sense of empathy applied to direct reports, members, and cross functional business partners., • Savvy business judgment and the ability to support data-driven, results-oriented decision-making., • Experience in motivating a team to achieve KPIs, drive efficiency, and managing change., • Experience working in a fast-paced startup environment., • Experience in Zendesk is a plus., • Prior experience managing payments., • Bachelor's degree or equivalent experience., • Verbal and written fluency in Spanish. This role requires active work authorization in the US. Maven embraces a flexible and inclusive work environment. This role is fully remote and open to candidates located within the United States. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics., • Whole-self care through wellness partnerships, • Hybrid work, in office meals, and work together days, • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+), • Annual professional development stipend and access to a personal career coach through Maven for Mavens Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g ). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: . For general and additional inquiries, please contact us at .

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Charlie Health is looking for a dynamic, passionate individual to support our incredible clients and families throughout treatment as a Care Experience Specialist. This candidate will welcome clients and families into our program post-admission, build rapport, and provide care coordination and customer service to ensure all client needs are met throughout their time in treatment. The Care Experience Specialist will also act as the liaison between clients and other internal Charlie Health teams to provide a primary point of contact and an unparalleled experience for those in our care. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Answer inbound calls, emails, and texts and resolving patient and family concerns or requests efficiently and effectively, • Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical, • Support client-related requests from the Clinical Care team to improve the patient's experience, • Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively, • Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health, • Managing client schedule, scheduling and rescheduling appointments, • Complete all documentation in a timely and accurate manner, • Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources, • Meet determined KPIs including: call answer rates, daily talk time, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, and customer satisfaction scoresRequirements, • Upholds Charlie Health's Mission, Vision, and Values and takes great pride in providing clients with exceptional service in order to support their mental health journeys, • High school diploma or equivalent, • Minimum 2 years experience working in a customer/patient success or support role, • Experience working with young adults and adolescents (healthcare setting preferred), • 1-2 years of Salesforce experience (or equivalent CRM platform) required, • 1-2 years of experience using contact center technology, • Strong ability to multitask and work in a fast-paced environment, • Demonstrates a high level of emotional intelligence, • Knowledge of HIPAA policies and procedures, • Work authorized in the United States and native or bilingual English proficiency Additional Information Please note that this role is not available to candidates in Alaska, California, Colorado, Illinois, Maine, New York, or Washington. The expected base pay for this role will be between $45,000 and $55,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-Remote Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Discharge Planners help manage client-related communication and coordination with referral sources, such as hospitals, outpatient practices, schools, and governmental organizations. Specifically, they are responsible for some or all of the following: providing treatment updates to referring providers and planning discharge for clients in our care. 1. Treatment updates to referring providers For clients receiving care at Charlie Health, Discharge Planners may be responsible for providing consistent, high-quality treatment updates to referral sources. They may also help answer questions about their referred clients. A key aspect of this role is building trusting relationships with referral sources – Discharge Planners are expected to communicate professionally and collaboratively to deliver a seamless, supportive experience. 2. Discharge planning For clients completing treatment at Charlie Health, Discharge Planners may be responsible for developing a discharge plan. The discharge plan is Charlie Health's opportunity to set the client and family up for success post-program. Discharge Planners ensure that each plan is comprehensive and clinically appropriate. Key activities include identifying appropriate aftercare resources and engaging with clients to facilitate a smooth transition. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Ensure a supportive, positive experience for clients and referral sources / external providers, • Work directly with clients, families, and referral sources to understand their needs and preferences, • Make accurate and timely referrals to aftercare resources for clients discharging from Charlie Health, • Use and maintain a nationwide provider database to identify appropriate referral options, • Make referrals using external provider's preferred communication channels, • Follow-up with clients and/or external providers to verify placement, • Communicates with referral providers about new referrals and ensures that the facility/provider has all necessary information to consider a referral; assists with ensuring that all receiving providers have all necessary clinical materials and information., • Documents case management contacts in progress notes, communicates with therapists/case managers and treatment team about contact and updates on the status of discharge planning, • Collaborate closely with internal stakeholders at Charlie Health (e.g., clinical team, admissions team) as needed to fulfill job responsibilities, • Work closely with the Clinical Outreach and Partnerships teams to build a deep understanding of referral sources and the services they provide, • Adhere to stated policies and procedures and achieve performance metrics goalsRequirements, • Bachelor's degree in health sciences, communications, psychology, social work, or related field, • Minimum of 2 years of relevant work experience (e.g., experience in healthcare, preferably in customer / patient-facing roles such as case management, discharge planning, referral relations, admissions, or outreach), • Strong interpersonal, relationship-building and listening skills, • Metrics- and results-oriented mindset, with experience working against concrete targets, • Excellent written and verbal communication skills, • Extreme organization and attention to detail, • Work authorized in the United States and native or bilingual English proficiency, • Ability to thrive in a fast-paced environment and learn quickly Additional Information The expected base pay for this role will be between $52,500 and $60,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-REMOTE Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job Description Company Overview: With an annual budget of $2.3 billion and more than 7,000 employees throughout the five boroughs, the New York City Department of Health and Mental Hygiene (NYC DOHMH) is one of the largest public health agencies in the world, serving 8 million New Yorkers from diverse ethnic and cultural backgrounds. We're tackling a broad range of public health issues with innovative policies and programs and getting exceptional results, but our work is never finished. The breadth of our innovative programs provides the widest range of choices for every member of our team. With grant funds from the Centers for Disease Control and Prevention (CDC), DOHMH is undertaking a new initiative that will meet critical infrastructure needs and make possible strategic investments that will have lasting effects on public health. Investments and improvements through this initiative will help modernize DOHMH’s foundational capabilities and data infrastructure, enabling it to partner in complex health and health care environments and, in turn, support better public health outcomes. This initiative supports larger efforts to rebalance investments in public health and more equitably serve communities and populations. The selected candidate will be an employee of Public Health Solutions, a nonprofit organization which is the fiscal and administrative manager of the grant, but the work will be supervised by DOHMH. This is a grant-funded position ending in November 2027. The Bureau of Division Management & Systems Coordination (DMSC), part of the Division of Disease Control (DDC), supports all other DDC bureaus with monitoring and analyzing trends in disease data, used for the recognition, prevention, and control of infectious diseases. Within DMSC, the Surveillance Unit coordinates with disease surveillance programs within DDC, the Division of Information Technology, and external partners to maintain and enhance existing surveillance system applications and implement new surveillance system applications to support complete, timely, and equitable case detection and health information exchange while ensuring data confidentiality, data quality, and compliance toward regulatory standards. DDC is in the process of replacing its current Electronic Disease Reporting Infrastructure (EDRI) in order to continue meeting these goals. Job Description: We are seeking to fill positions in the Division of Disease Control that will provide key support for DOHMH’s work of detecting, tracking, investigating, and preventing infectious diseases in New York City. Reporting to the Director of Electronic Case Reporting, this position will provide expert knowledge of Health Level 7 (HL7) standards used by healthcare facilities to report infectious disease cases to DOHMH and support the EDRI replacement project. It is expected that the position will work 35 hours per week. Duties: • Develop software solutions to capture, process, store, and perform quality assurance on data from incoming reports from Electronic Health Records (EHR), Regional Health Information Organizations (RHIO), Health Information Exchanges (HIEs), healthcare facilities, providers, and their office staff., • Apply technical and problem-solving skills and partner with agency stakeholders, the Division of IT and other staff within DDC to recommend and implement solutions for common issues and enhancements for EDRI, • Support projects that currently have or will have data flows into EDRI, including but not limited to electronic case reporting (eCR), electronic laboratory reporting, and the Citywide Immunization Registry., • Enhance and improve the production eCR system based on evolving city, state, and federal standards and requirements., • Provide subject matter expertise for relevant Clinical Document Architecture (CDA), Fast Healthcare Interoperability Resources (FHIR), United States Core Data for Interoperability (USCDI) standards, Java software development and related frameworks., • Update, support, and maintain DOHMH software applications used to capture case reports, • Respond to and resolve software security and unsupported software issues, to protect the confidentiality of patient information entrusted to DOHMH., • 5+ years of experience with SQL databases, • 5+ years of experience building Object oriented software in Java, Python, Scala, or R, • 5+ years of experience assuring security of sensitive data, • Experience with large volumes of data, • Strong organization and time management skills, • Good written and verbal communication skills, • Ability to work independently as well as part of a team, • Undergraduate degree or certificate in Data Science, Mathematics, Applied Mathematics, Statistics, Applied Statistics, Computer Science, Computer Engineering, Electrical Engineering, Physics, Public Health, or a similar field of study, • Advanced degree in Data Science, Mathematics, Applied Mathematics, Statistics, Applied Statistics, Computer Science, Computer Engineering, Electrical Engineering, Physics, Public Health, or a similar field of study, • 3+ years of experience with clinical messaging standards (i.e., HL7) and health-related coding systems (i.e., LOINC, ICD-10), • Experience with public health surveillance and health-related data, particularly disease reporting, • Experience with eCR, • R or Python, • Hybrid Work Schedule., • Generous Paid Time Off and Holidays., • An attractive and comprehensive benefits package including Medical, Dental and Vision., • Flexible Spending Accounts and Commuter Benefits., • Company Paid Life Insurance and Disability Coverage., • 403 (b) + employer matching and discretionary company contributions., • College Savings Plan., • This is a temporary grant-funded position ending in November 2027., • This individual must reside in the tri-state area (NY, NJ, CT) by their confirmed start date., • Preference may be given to individuals residing in New York City (5 boroughs) or surrounding New York State counties. We look forward to learning more about you! PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans. Monday-Friday Remote 35 Hours Per Week

Job Description About Capvision We are a global primary research platform connecting financial institutions, consulting firms, global enterprises, and high-net-worth individuals with subject matter experts across all industries and regions. Our mission is to equip clients with the tools necessary to gain the right insights for their research objectives. We specialize in expert interviews and surveys, business consulting, and in-person/remote conferences. Why Join Us? A career in our Research practice will provide you the opportunity to help institutional investors and management consultants discover new insights and make cutting edge business decisions by connecting them with industry subject matter experts for 1-1 discussions. As part of our team, you will develop a deep understanding of a client's underlying research interest and build a knowledge base of multiple industries. No two days are the same at Capvision. At one moment you will be assisting a hedge fund's research into the European airlines market by recruiting an industry expert in the space. At the next you will be working alongside a global management consulting firm and speaking to a former c-suite executive from a Fortune 10 company who can provide insights into the United States eCommerce and Grocery Delivery space. Does this sound interesting to you? Associate, Client Services (Research Associate) - Job Responsibilities • Research Associates are key decision-makers in expert selection, driving success through understanding client pain points, conducting cursory industry research, formulating and executing on sourcing strategies, and delivery of qualified experts, advisors, and consultants to influence client research, • Your experience will be diverse. Each project will offer a new opportunity to make a connection and understand market trends and sectors you never knew existed, • Responsible for the success/management of entire scopes of a project, including but not limited to, industry research, identifying the right expert, searching through our network and direct communication with high-stakes clients, • You will lead the charge in developing screening criteria and questions, as well as sourcing strategies to deliver qualified consultants, experts, and advisors to clients, based on client briefs and instructions, • Capvision Associates exercise discretion and independent judgement with respect to matters of significance and have direct impact on business operations of Capvision, Capvision Experts, and Capvision Clients, • Associates will work directly with Capvision Experts and have autonomy to negotiate and settle expert consultation rates, • All team members are contributing members from the start. Research Associates will work as a team to directly assist well-known clients to build trust and deliver a high-quality product by reaching out and recruiting industry executives., • Associates direct decision-making for arranging and facilitating expert consultations and deliverables for Capvision clients through use of tools such as LinkedIn, email, phone for onboarding, screening, and scheduling, • Strong academic background gained in any fully accredited undergraduate bachelor's degree program with a GPA of 3.3 or higher, • 6 - 18 months of working experience, • Recruiting background is helpful, • Fluent in English. Fluency in additional languages is a strong plus, • Experience in leadership roles through internships, extracurriculars, societies, etc., • Excellent interpersonal, written, and verbal communication skills, • Strong time management skills and ability to set own schedule without falling behind on tasks, • Detail-oriented, strong organizational skills and ability to multitask projects in a fast-paced & changing environment both independently & collaboratively, • Ability to thrive in a collaborative, team environment, • An energetic self-starter with an entrepreneurial mindset who can learn quickly and actively seeks out new business opportunities, • Openness to being mentored and given constructive feedback, • Mature, professional, self-assured, presentable, humble, confident are just a few of the words to describe successful Research Associates, • Compensation: $80,000 - $100,000 on average for high-performing associates. Consisting of $65,000 base salary + uncapped monthly bonus, • Mobile phone reimbursement (Annual $600), • Monthly commuting stipend (Annual $1,200), • Company sponsored meal plan - FREE lunch ($1,200 value), • Very fast paced and motivated t, • Great office, colleagues, and growth culture!, • Paid vacation, sick days, and company holidays, • Healthcare, vision, and dental plans, • Tax-free commuter benefits program, • Monday breakfast, weekly happy hours and events, free snacks and coffee/tea Website:

Job Description Our client partners with skilled nursing facilities, assisted living communities, and long-term acute care hospitals to deliver leading-edge wound care services in post-acute settings. Our highly skilled teams utilize innovative protocols to reduce hospital readmissions and improve patient outcomes across the United States. Position Overview We are seeking an accomplished and motivated Nurse Practitioner (NP) or Physician Assistant (PA) to join our leadership team as the Regional Director of Clinical Operations for the New York, (Brooklyn, Queens, The Bronx, and Staten Island). In this high-impact, field-based role, you will be pivotal in ensuring clinical excellence, mentoring providers, and strengthening our healthcare partnerships. This is a remote-based position requiring regular travel within New York. Key Responsibilities * Provide clinical education, training, and hands-on support to healthcare providers on advanced wound care protocols. * Build and maintain strong relationships with providers, facility staff, and leadership teams. * Collaborate closely with internal operations and business teams to support seamless service delivery. * Conduct routine site visits to monitor clinical practices, ensure compliance, and drive superior patient outcomes. * Advise on product utilization and offer expert guidance on clinical inquiries. * Develop training resources, clinical guidelines, and frameworks for best practices. * Track, analyze, and report clinical outcomes, identifying opportunities for continuous improvement. * Stay abreast of industry trends, regulatory changes, and clinical innovations. * Respond promptly to provider needs and troubleshoot clinical challenges on-site. Qualifications * Active licensure as a Nurse Practitioner or Physician Assistant. * Extensive experience in advanced wound care management. * Wound Care Certification from a nationally recognized accrediting body (e.g., WCC, CWCN, or similar). * Proven experience in clinical education, field-based roles, or healthcare account management. * Strong leadership abilities, with exceptional communication and relationship-building skills. * Proactive, solutions-oriented approach with the ability to work independently and as part of a team. * Proficiency with Microsoft Office Suite and CRM platforms. * Willingness and ability to travel regularly throughout New York. What We Offer * Competitive base salary * Comprehensive Medical, Dental, and Vision insurance * 401(k) retirement plan with company match * Generous Paid Time Off and Sick Leave policies * Referral Bonus Program * Malpractice insurance coverage Company DescriptionMatthew Staffing Solutions is a specialty recruiting firm that provides tailored recruiting and business consulting solutions to clients across a variety of industries. Leveraging our teams diverse skills, knowledge, and experience, Matthew Staffing Solutions advances beyond traditional recruiting models to facilitate immediate and long-term value. We build sustainable business relationships that enable our clients to focus on generating revenue instead of worrying about sourcing, screening and recruiting top talent.Matthew Staffing Solutions is a specialty recruiting firm that provides tailored recruiting and business consulting solutions to clients across a variety of industries. Leveraging our teams diverse skills, knowledge, and experience, Matthew Staffing Solutions advances beyond traditional recruiting models to facilitate immediate and long-term value. We build sustainable business relationships that enable our clients to focus on generating revenue instead of worrying about sourcing, screening and recruiting top talent.