Senior Manager of Data Analytics
8 days ago
Seattle
Job DescriptionDescription: Days Off: Saturday, Sunday Shift: Office Day Insurance Benefits: Dental, Life, Long-term Disability, Medical Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan About DESC: Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home. DESC operates five shelter/emergency housing programs, 19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder. JOB DEFINITION: As DESC continues to grow in size and complexity, the Senior Manager of Data and Analytics will shape and implement DESC’s data collection, reporting, analysis and evaluation efforts, coordinating efforts across all programs. This position will work closely with the Program Leadership and administrative teams to identify and prioritize work and lead a team of analysts. This includes supporting billing analysis, report/dashboard development, and research to provide management with data for use in evaluating program and policy objectives. The data and analytics team is also responsible for Medicaid and other healthcare billing processes and developing validation and auditing tools to support program management. MAJOR DUTIES AND RESPONSIBILITIES DATA EVALUATION & ANALYSIS: • Analyze service and business data to guide the agency’s budget and policy decisions., • Coordinate work and agency requests with Software Development and Contracts team managers., • Develop and update web reports and data tracking dashboards., • Organize and coordinate ad hoc analyses to detect trends, correlations, or any other patterns in service and financial data pertinent to agency operations., • Work collaboratively on multidisciplinary teams to review and analyze data at an agency-wide level, and to help develop best presentation of the data for consumption across the organization., • Develop new performance metrics and dashboard system to track contract and outcome requirements, as well as supporting new policy and procedures., • Work collaboratively with the Contracts team, Business Planning Manager, and direct service teams to establish program data requirements and collection methods., • Assure that key deliverables provide validated and timely information that is understandable and relevant to the business objectives of each project., • Conduct performance analysis of programs and suggest system improvement strategies as it relates to client services., • Analyze program performance data to guide the agency’s budget and policy decisions., • Help develop and maintain a QA/QI program., • Develop recommendations for adopting new, modified or revised policies and procedures, new performance metrics, or other strategies to address any issues., • Work collaboratively with our IS department to implement and improve data collection processes around the organization., • Provide direction and supervision of a team of data analysts, • Responsible for overall management of the team, including budgetary oversight and personnel management., • Prioritize team’s work and focus based on business needs., • Review work products to ensure quality and consistency of content., • Conduct scheduled performance reviews., • Participate in external agency committees or workgroups., • Comply with all agency policies and procedures, relevant Washington Administrative Code, RCWs, HIPAA Privacy Rules and King County Behavioral Health Division policies and procedures., • Attend and participate in relevant team meetings, agency sponsored trainings and all-staff meetings; and, • Bachelor's degree in quantitative science, computer science, related field, or equivalent experience: advanced degree a plus., • 4 years' highly relevant paid work and management experience., • Demonstrable expertise in SQL development, including manually writing complex views and queries., • Knowledge of health equity and organizational change principles., • Strong analytical, planning, and data reporting skills., • Proven ability to influence & gain buy-in at multiple levels and across division of internal and external stakeholders., • Ability to organize and coordinate work efficiently; prioritize workload, work under pressure with tight timelines and changing priorities., • Initiative and creativity in problem solving and system development., • Subscribe to philosophy of cooperation and continuity across programs, and of consideration and respect for clients., • Degree in social or behavioral sciences., • Master's or Doctoral degree in analytic or computer sciences., • 2+ years of experience as a software developer., • Experience working in the healthcare field., • Experience working in administration/coordination in a human services or affordable housing setting., • Previous experience with non-profit or social service agencies., • Experience working with individuals who are homeless, mentally ill, and/or use substances., • Python programming experience., • Web development experience; HTML, CSS, PHP, JavaScript., • Experience with Apache or other HTTP servers, GitHub, and Linux., • Cloud experience (A.W.S, Azure, Google Cloud Platform)., • Experience with object-oriented programming. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other employees by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. EQUAL OPPORTUNITY EMPLOYER: DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply