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Job Description Host - SUGAR Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story. Ready to join us at EAST Miami? EAST isn’t here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets. Job Overview This role supports a team to create unique and exceptional memories for our guests. We are committed to providing personalized and delightful services through anticipating and fulfilling our guests' needs. Those who are genuinely passionate about interacting with people, have an ability to establish connections with warmth and an engaging personality will enjoy this role. Key Responsibilities Welcome to the core of what being a Host is all about! Here's the quick lowdown on what you'll do day-to-day: • Greet and interact with guests in a friendly and professional manner, • Seats all guests in a timely and courteous fashion, clears extra settings if not needed, and presents menu to each guest, • Answers phone ad take reservations using professional language, • Volunteers Hotel information to guests, and must be knowledgeable about other restaurants, shops, locations on property, • Communicates with kitchen and team members to ensure steady flow of dining guests, • Maintains waiting list of guests, be aware and know what tables are available, who is covering each section and how to seat guests alternately in each section Requirements Here's exactly what you need to excel in this role: The Non-Negotiables (Must-Haves): • Good food and service knowledge, • Excellent communication skills, • Past experience in similar capacity, hotel preference preferred What We're Looking For: The Soul Behind the Skillset Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you. • Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you., • Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together., • Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same. Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better. Benefits For Every Member of Our Family: • Dine at our team Canteen and save on meals!, • Enjoy COMPLIMENTARY room nights at all of our hotels, who doesn’t love to travel?, • Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups., • Enjoy discounts at our restaurants and bars., • Speak up & put your own ideas into actions. Think differently!, • Discounted transportation passes and parking nearby. Compensation is subject to variation based on tips earned.

Job Description HOST/HOSTESS - JOB DESCRIPTION The Host at SEIA plays a vital role in creating a welcoming and organized arrival experience for guests, both in the Restaurant and the Club. This position supports the front-door operation by managing greetings, reservations, and seating flow, all while upholding SEIA’s high standards of professionalism and service. Working closely with the Lead Host and FOH leadership, the Host ensures each guest enjoys a smooth and thoughtful journey from arrival to seating. Responsibilities:- Warmly and professionally greet guests upon arrival, setting the tone for the SEIA experience.- Accurately manage reservations and waitlists using platforms like OpenTable or Resy, and provide clear, appropriate wait time estimates.- Escort guests to their tables with poise, maintaining awareness of pacing, flow, and guest comfort.- Support seating flow and table assignments under the guidance of the Lead Host and FOH leadership.- Communicate effectively with the service team to ensure seamless guest transitions and consistent service flow.- Anticipate guest needs, respond promptly to requests, and escalate concerns when necessary.- Share guest information, such as VIP status, allergies, and special requests, with the relevant team members.- Answer phones and manage guest inquiries accurately and professionally.- Maintain cleanliness, organization, and readiness of the host stand, entrance, waiting areas, and menus.- Ensure menus and guest-facing materials are clean, current, and well-stocked.- Follow assigned opening and closing procedures for the host stand. Qualifications:- Previous experience in a host or guest-facing hospitality role preferred.- Familiarity with reservation platforms such as OpenTable or Resy.- Strong communication skills and a calm, polished, and welcoming presence.- Ability to stay organized and composed in a fast-paced environment.- Professional appearance and keen attention to detail.- Flexible availability, including nights, weekends, and holidays.- Genuine interest in hospitality and guest experience. What We Offer:- Comprehensive Medical, Dental, and Vision Insurance- Pre-Tax Commuter Benefits- Employee Assistance Program- Pet Insurance Discounts- Benefits Hub Discounts- Provided Family Meal Miami Members Hospitality LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we provide reasonable accommodations to qualified individuals with disabilities and encourage both prospective and current employees to discuss potential accommodations with the employer. Employees must maintain confidentiality regarding all company and customer information and refrain from discussing such matters outside of Miami Members Hospitality LLC. Tact and discretion are required in all interactions to uphold a positive image of the company.

Job Description Customer Service Monitor Job Description Reports To: Manager of Operations Department: Operations Pay Band: 2 – Non-Exempt Effective Date: July 1, 2025 Overall Responsibilities: Individuals in this position’s primary responsibility is assuring customer satisfaction, this includes answering the telephone and inter-come to assist the customers with any inquiries. Continuously monitor the camera system for any equipment failure and report it to management. Also serves as customer service attendant when necessary. Duties and Responsibilities: • Acts as a liaison between customers and the parking staff., • Resolves customer service issues., • Answers telephone inquiries regarding facility locations, monthly and daily rates by facility., • Handles complaints and/or problems regarding parking machines, parking operations, and reports of damage to vehicles while parked in garages or lots managed by MPA., • Conduct transactions remotely to assist customers., • Assist the public with information and directions., • Maintains work area and equipment in neat and clean state., • Performs other work as assigned. Required Knowledge, Skills and Abilities: • Ability to courteously and effectively deal with customers on the telephone., • Ability to provide information to the public., • Should be computer proficient with strong typing skills., • Knowledge of parking facility rules, regulations, procedures., • Knowledge of simple arithmetic and the ability to make change quickly and accurately., • Ability to work independently and complete assigned responsibilities., • Physical strength and agility must be sufficient to perform assigned duties., • Strong written and verbal communication skills; Must be able to communicate fluently in English and Spanish., • Communicate effectively with customers with problems using tact and good judgment., • Utilize simple office equipment., • Follow oral and written instructions. Job Knowledge: • Experience - At least one year of Customer Service experience, • Education - High school education, • Requires the use of English grammar and arithmetic, including multiplication and division., • Must have ability to work with charts, tables, and schedules., • Requires accuracy in checking, posting, counting cash; operation of equipment, such as cash registers, computer terminals, typewriters, simple calculators, copiers, etc. Judgment and Decision Making • Restricted to the scope of the job duties., • Judgment is used when responding to customer needs., • Decision making and analysis of facts, surrounding individual problems and/or situation., • Referral to supervisor on questionable cases. Responsibility: • In attention or careless operation of equipment may cause lost time injury to self or others in immediate area., • Work is not continually subject to verification or check, although errors usually remain within the Agency., • Regular contacts with employees in other departments, general public and customers requiring tact, to avoid friction and obtain cooperation., • Must call 2 hours prior to schedule when employee will be out. If an emergency arises that a replacement can’t be found for the next schedule the employee working at that moment must be able to stay at the most 2 hours after their scheduled time until a replacement is found. Manual Skill and Dexterity: Job does not require skills and abilities beyond those normally possessed by the average individual. Manual ability requirements can be performed without practice. Physical Effort: Light to moderate physical effort. Duties require frequent mental and visual attention where workflow is intermittent, and cycle or process involves waiting. Working Conditions: Very good working conditions: absent of unpleasant elements, usual office conditions.

Job DescriptionBenefits: • Company parties, • Dental insurance, • Employee discounts, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development, • Tuition assistance Responsibilities & Duties: • Greeting customers as they walk into the restaurant, • Helping guests with reservations and guiding them to their table, • Giving guests accurate wait time estimates and seating them in the waiting area, • Providing customers with menus and answering any initial questions they may have, • Optimizing seating at different tables to ensure an even workload for wait staff, • Answering phones and scheduling reservations with large partiesSkills & Qualifications:, • High school diploma or GED (Preferred), • Prior customer service experience in the hospitality industry, • Positive attitude and interpersonal skills, • Good communication skills and phone etiquette, • Flexibility when working alternating shifts, • Ability to stand for long periods of time

Job Description Little Hen is an English-inspired breakfast and brunch boutique. It features a dreamy, English-inspired design, communicating its dedication to high quality ingredients and freshly sourced food through an adorable space of soft pastels, homely accents and luxurious touches. We need smiling, positive, skilled and hardworking individual to join our team. A hostess who can ensure that our guests feel welcomed and valued from the moment they step through the door. Responsibilities: • Greet and welcome guests with a warm and friendly demeanor, • Manage the restaurant's waiting list and ensure efficient table turnover, • Escort guests to their designated tables and provide menus, • Answering phone calls, • Maintain a clean and organized reception area, • Communicate with servers and management to ensure smooth dining experiences, • Previous experience as a hostess or in a customer service role, • Excellent interpersonal and communication skills, • Strong organizational abilities and attention to detail, • Ability to multitask and work under pressure, • Flexibility to work mornings, weekends, and holidays as needed, • Knowledge of reservation systems and basic computer proficiency, • Employee discount Powered by JazzHR eYAinfuC8B

Job Description Description Welcome and warmly greet guests on arrival. Then, manage our guests' efficient and timely seating at a table that best serves their wishes. • Warmly and graciously greet all guests upon arrival., • Open the front door for guests entering or leaving the restaurant when possible., • When immediate seating is limited, record guest names and several people in the party and Provide guests with an estimated waiting time. Invite them to have a drink at the bar while waiting, • Call out the name and number of the party when tables become available, • Provide guests with an estimated waiting time, • Accommodate special seating requests for guests whenever possible., • Seat guess based on preferences and balancing of customer flow in service stations., • Upon seating, offer guests a menu and inform them of their server's name. Inspect the table for proper presentation and completeness, • Relay messages to servers and bus persons as needed, • Thank guests as they leave and invite them to return, • No previous restaurant experience is required., • Work standing for extended periods (up to 5 hours)., • Be able to communicate clearly and effectively in the predominant language(s) of our guests., • Must have exceptional grooming habits.

Job Description Little Hen is an English-inspired breakfast and brunch boutique. It features a dreamy, English-inspired design, communicating its dedication to high quality ingredients and freshly sourced food through an adorable space of soft pastels, homely accents and luxurious touches. We need smiling, positive, skilled and hardworking individual to join our team. A hostess who can ensure that our guests feel welcomed and valued from the moment they step through the door. Responsibilities: • Greet and welcome guests with a warm and friendly demeanor, • Manage the restaurant's waiting list and ensure efficient table turnover, • Escort guests to their designated tables and provide menus, • Answering phone calls, • Maintain a clean and organized reception area, • Communicate with servers and management to ensure smooth dining experiences, • Previous experience as a hostess or in a customer service role, • Excellent interpersonal and communication skills, • Strong organizational abilities and attention to detail, • Ability to multitask and work under pressure, • Flexibility to work mornings, weekends, and holidays as needed, • Knowledge of reservation systems and basic computer proficiency Powered by JazzHR Am4vEpWS0B

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Paid time off, • Free food & snacks

Job DescriptionMajor Food Group, the team that brought you Carbone, is hiring a Host to join our team at ZZ's Club. A private membership club by Major Food Group that originated in Miami, ZZ's Club is an exclusive, modern social space designed for those individuals who appreciate the highest caliber of culinary, hospitality and entertainment. We are a home away from home for our members, a distinguished clientele that expects precise execution and exquisite attention to detail. We are looking for someone with experience, who wants to work hard and be part of something truly special. RESPONSIBILITIES: • Greets and seats guests, presents menus to guests, informs them of special catch and soups., • Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations., • Takes names on a waiting list., • Runs the floor plan board., • Observes tables and keeps track of clean, dirty and occupied tables., • Takes guest information and quotes wait times to guests accurately when tables are not immediately available., • Cleans, organizes and stocks menus at host area., • Answers phone and answers questions concerning the menu and restaurant., • Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience., • Fills to-go orders, if applicable., • Maintains restrooms throughout shift., • Sweeps foyer and front entrance area frequently., • Experience in a high volume, upscale restaurant preferred but not required, • Previous customer service experience strongly preferred, • Possesses and exhibits the drive to provide exceptional service., • Full time flexible hours are required (able to work days, nights, weekends, holidays)., • Must be able to stand/walk for 8 hours; bend, push, pull; lift 30 lbs., • Proficient or ability to learn computer skills including POS systems, OpenTable, Word and Excel., • Competitive Salary, • Medical/Dental/Vision Insurance with Company subsidy, • Growth Opportunities, • Progressive Paid Time Off, • Parental Leave, • Tuition Reimbursement, • Generous Dining Allowance, • Unlimited Referral Program Major Food Group considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Major Food Group is an equal opportunity employer.

Job Description POSITION SUMMARY: The Host is responsible for ensuring the prompt recognition and seating of all guests, and assists the servers in providing attentive, courteous and efficient service to guests throughout their dining experience. Host will make reservations, answer the phone, and ensure menus are present at the Host stand for guest deployment. PRIMARY JOB DUTIES • Greet and speak to all guests with enthusiasm and friendliness., • Know all menu items and wine suggestions to compliment particular foods., • Communicating clearly and effectively with guests and co-workers, • Make sure all menus are wiped down, free of spots or stains, and complete., • Make sure entry doors are clean, free of debris and inviting., • Answer phones in a prompt manner with appropriate scripting., • Supervise the floor during operation and notify management of any issues., • Plan out the seating chart and organize the reservations (planning is everything when running an effective host stand)., • Assign guests to tables suitable for their needs., • Receive and record guests' dining reservations., • Periodically wipe down the door handles, frame, and high-touch point areas., • Direct guests to waiting areas., • Greets guests, escort them to their table, pull seats for patrons, and present menus., • Make sure server is aware they have been sat., • Keep the counts for individual server so things come out fair at the end of the day., • Bid farewell to the guests., • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customers' concerns are addressed, • Must stay up to date with general knowledge about our concept and cuisine., • Must have a professional and well-groomed appearance, as the host is the first impression of the restaurant, • Attendance at all scheduled training sessions and meetings is required., • Promptly report all maintenance issues., • Service oriented, must have a professional attitude, you will be dealing with high-end customers., • Adhere to all state and federal requirements regarding the sale of alcohol., • Adhere to all Health Department requirements., • Adhere to all work rules, procedures and policies established by the company., • Any other duties as assigned by the company in order to operate the business most efficiently

Job DescriptionDescription: • Upon arrival, the Host checks to confirm that the on-hold music is playing, entrance is ready., • The Host maintains a direct line of sight to the door and greets all incoming guests with a warm welcoming smile. Incoming guests are a priority, as the Host is their first direct impression upon arrival at the restaurant., • A proper phone greeting is, “Thank you for calling [Restaurant name],, this is __________speaking, how may I help you?”, • The Host addresses the needs of all guests promptly and professionally., • The Reservationist follows all steps of service according to FT phone etiquette standards, entering name and phone numbers into Tock, calling the guest by name, noting all special requests/occasions/dietary restrictions/food allergies/guest preferences/VIP status clearly in the memo field and thanking them for the call. Host and Reservationist Work Area • The Host stand is free of unnecessary notes and debris and is clean and neat., • All phones and cords are unwound, clean and neat., • Side work is done in accordance with specific posted duty assignments., • Side stations must always appear neat and well organized. Only items used for service should be stored in the side stations., • All items for the day’s work must be pre-prepared. Pars will be set at 20% above expected usage, so no time is wasted polishing or collecting items which are needed for service., • Deep cleaning host desk and closet every Sunday, • Hosts will look over every menu, making certain all pages are clean and menus are in good repair in addition to being current and correct., • All damaged menus will be replaced with new., • Hosts will greet guests in a warm and engaging way, with a smile, making direct eye contact. Host will use the verbiage “Welcome to [Restaurant name], and Thank you for join us, how may I assist you?” or “Welcome to [Restaurant name],, are you join us for lunch/brunch/dinner?”, • At the start of the shift, tables will be set correctly by reservation for the number of guests dining at the table according to the floor plan., • Hosts will confidently lead guests to the assigned table, assist in pulling out chairs - assisting female guests first - and wish them an excellent meal, marking any extra settings with the knife placed diagonally on the napkin. Verbiage should be “have a wonderful dining experience”. If available, Captains should assist Hosts in pulling out chairs and placing the menu in the guests’ hands so the Host can return quickly to the host stand., • The host must maintain eye contact and a smile throughout the seating process., • All the dining room staff should be aware of guests moving through the dining room, giving the right of way. While giving the right of way, staff must acknowledge the passing guest with a smile, eye contact and a simple greeting (ex. Buongiorno, Buonasera MR./Mrs....... using name if possible), • In the event the guests table is not ready, the host will show the guest into the bar area to have a cocktail while they wait briefly for their table. The host will escort the guest to the bar and inform the bartender that the guests are waiting for a table, • Information on special requests/preferences or VIPs will be passed along to the captain, kitchen and manager via the chit promptly. Paying special attention to allergy reminders., • While returning to host stand, hosts should make a note of what table inventory is still available, performing a complete table check if necessary. They can even note at what stage/course tables are at in their dining experience., • The host should also note all guests' body language and inform the manager if anyone seems unhappy or impatient. Requirements:

Job DescriptionWe are looking for a customer-focused Host to join our team! You will be welcoming guests, seating them in the restaurant, and helping ensure they enjoy an exceptional dining experience. You are a natural people person who can quickly build rapport with guests and create a welcoming atmosphere. Detail-oriented and able to manage multiple priorities, you rely on your excellent organization and communication skills to bring your best each day for yourself, restaurant staff, and guests. Responsibilities: • Greet guests and seat them at tables or in waiting areas, • Provide guests with menus, • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings, • Inform guests of current promotions and who will be serving them to ensure a smooth handoff to the service staff, • Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate, • Operate cash registers to accept payments for food and beverages, • Answer the phone., • Take to-go orders when necessary., • Keep the host stand neat, tidy, and presentable for guests.Qualifications:, • Previous restaurant hosting or serving experience preferred, • Friendly and customer-focused personality, • Ability to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance, • Ability to clearly communicate guests needs to Servers, Bussers, Managers, etc., • Ability to effectively communicate on the telephone

Job Description Job Functions: • Live and embraces American Social Vision and Core Values, • Reports to work on time and prepared for the shift, • Follows all Image and Appearance standards, • Has a positive attitude and provides the best service possible, • Greets guests as they enter the restaurant, • Seats guests, maintains the waiting list, and notifies waiting guests when seating is available, • Utilizes seating system (i.e. Open Table) to ensure proper guest flow, • Monitors reservations and properly communicates updates with managers and guests, • Communicates with servers and managers regarding availability of tables, station assignments, seating of large parties, or special requests, • Communicates with Table Assistants and Bussers and informs them of tables that need resetting, • Ensures host area(s) is stocked with adequate supplies (menus, silverware, business cards, etc)., • Inspects restrooms and lobby floors for cleanliness and cleans as necessary to maintain sanitation standards, • Performs additional duties including participating in pre-shift meetings, rolling silverware, updating seating plans, maintaining floors, cleaning windows, and emptying trash, • Has food and beverage knowledge and is able to answer questions regarding the menu, • Answers telephone and provides directions, hours of operation, take-out orders, etc., • Assists other employees with stocking stations, bussing, sweeping, refilling water glasses, running food, wiping, cleaning, resetting tables, and taking/assembling take-out orders., • Supports restaurant maintenance by stocking supplies and keeping it clean and organized, • Practices teamwork during all shifts and supports both FOH and BOH priorities, • Works cohesively with all Team Members, • Flexible to assist in other departments as requested, • Works well under pressure, • Follows the direction of the Managers on duty, • Supports and follows all Marketing initiatives Qualifications: • Minimum of 18 years of age, • Ability to work Late Night shifts, potentially to between 12 AM – 3AM, • Works assigned scheduled shifts, • Alcohol Awareness Certification (i.e Serv Save, TIPs, etc) a plus, • Food handling certificate a plus, • Fluent in English; able to speak, read, write, • Ability to perform job functions with attention to detail, speed and accuracy, • Ability to transport items up to 30 pounds, • Remain in stationary position for up to 4 hours throughout work shift, • Satisfactorily communicate with guests, management and co-workers to their understanding, • Must be available to work weekends and holidays

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