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  • VP of Client Experience
    VP of Client Experience
    22 days ago
    $220000 yearly
    Full-time
    Melville

    The Opportunity As the VP of Client Experience, you are responsible for orchestrating the entire customer success function, with the primary goal of ensuring customers are satisfied, achieving their desired outcomes, and contributing to the company's growth and success. You will display strong leadership, strategic thinking, and a deep understanding of the customer's journey. Your ultimate goal will be to enhance the customer experience and ensure a seamless customer journey with KWI. The Company We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, Bluemercury, Tom Ford and many other globally recognizable brands. We unify Point of Sale, Merchandising, Order Management, eCommerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence. As the VP of Client Experience, you excel at the below core competencies The impact you’ll make • Build and maintain strong strategic relationships with key decision makers and become a trusted advisor to clients by effectively understanding their business needs and advocating for them across our organization., • Develop and execute comprehensive strategies to achieve proactive positive client relationships and drive growth., • Lead, motivate, and mentor the client success team, fostering a high-performance culture and ensuring individuals exceed client expectations and experience., • Drive customer adoption of the company's offerings by providing training, resources, and support to maximize product/service utilization., • Conduct regular, timely check-ins with clients to ensure they are satisfied, and their needs are being met., • Provide reports and updates to the executive and leadership team, offering insights, recommendations, and opportunities to proactively make changes to improve our client relationships., • Ensure alignment between customer success and the broader organizational strategy, driving a customer – centric culture., • Collaborate with cross-functional teams, including Product, Project and Development to ensure seamless service delivery, client onboarding, and problem resolution., • Represent the company at industry events, conferences, and networking opportunities to enhance the company's brand and foster new business relationships., • Support and continue to build a best-in-class client services team by creating processes, training, and rolling out new business initiatives., • Collaborate with Sales, Product, Development, etc. on strategic initiatives and client requests, including influencing roadmap for product enhancements. What you will bring • Bachelor’s Degree in Business or a related field preferred, • 8+ years of relevant leadership experience in customer success or related function, • 5+ years’ experience building relationships with executives with company level decision making authority, • 5+ years’ experience with B2B Software companies, • Experience working within the retail industry highly preferred, • Proven problem-solving and decision-making skills, with the ability to think strategically and find innovative solutions., • Bias towards action and comfortable with ambiguity; motivated to solve complex problems with a creative, can-do mindset, • Highly skilled at presenting in large groups, both in-person and virtually, and managing challenging or escalated client situations, • Excellent critical thinking skills, combined with the ability to present beliefs clearly and compellingly in verbal and written form, particularly the ability to convey technical / nuanced information in an accessible and understandable manner, • Experience implementing internal process for cross functional teams to deliver on customer needs As a member of the KWI team you will receive • Full Medical, Dental and Vision, • 4 weeks of PTO in your first year, • Summer Fridays....all year round, • Tuition Reimbursement, • Discount from building café, • 401(K) with a 50% company match (up to 6% of employee contribution), • Employee Referral Program, • (1) Volunteer day each year Our work space We understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days are Monday, Tuesday and Thursday, and employees are allowed to work remotely on Wednesdays and Friday. We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year. Our commitment to you At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.

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  • Employee Benefit Sales Manager
    Employee Benefit Sales Manager
    24 days ago
    $80000–$120000 yearly
    Full-time
    Babylon

    The Employee Benefit Sales Manager will conduct prospect/client meetings, along with overseeing the sales and business development activities related to employee benefits products. Voluntary benefits, and wellness programs will be primary focus. Core Responsibilities 1. Sales Strategy and Growth • Develop and execute strategic sales plans to meet or exceed revenue targets., • Identify new business opportunities with employers, brokers, and strategic partners., • Manage the sales pipeline and forecast revenue., • Lead presentations and proposals for mid-to-large employer groups. 2. Client Relationship Management • Build and maintain relationships with HR decision-makers, CFOs, and benefits administrators., • Conduct needs assessments to design tailored benefit solutions., • Ensure client satisfaction through renewal and service excellence. 3. Product and Market Expertise • Stay current on healthcare reform, ERISA, ACA, and insurance carrier updates., • Understand competitive products and pricing strategies. 4. Cross-Functional Collaboration • Work with underwriting, marketing, and compliance teams to deliver proposals., • Partner with operations and client services to ensure smooth implementation. Required Background • Bachelor’s degree in Business, Marketing, or related field., • 2–5+ years in employee benefits sales, with at least 1–2 years in a leadership role., • Experience working with brokers, carriers, or benefits technology platforms preferred., • Strong knowledge of employee benefits (medical, dental, vision, life, disability, voluntary, etc.), • Excellent sales leadership and team management abilities., • Strong consultative selling and negotiation skills., • Proficiency with CRM systems (Pipedrive, Salesforce, Etc.).

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  • OTR CDL Class A Truck Driver
    OTR CDL Class A Truck Driver
    29 days ago
    $55 hourly
    Full-time
    Amityville

    We are seeking a reliable and professional OTR CDL Class A Truck Driver to join our team. You will be driving a raised-roof automatic sleeper truck with a 53 ft dry van, focusing on long-distance routes. We value responsibility and teamwork. Job Duties: • Drive over-the-road (OTR) using an automatic tractor with a 53’ dry van., • Deliver loads safely and promptly., • Conduct pre-trip and post-trip inspections., • Adhere to FMCSA and DOT regulations, including HOS/ELD and safety rules., • Maintain cleanliness and condition of the truck and trailer., • Submit weekly paperwork, including BOLs, Rate Cons, logs, and fuel receipts., • Report any issues, delays, or equipment concerns immediately. Qualifications: • Valid CDL Class A license., • Preferably 2+ years of Class A OTR experience., • Clean driving record and valid DOT medical certification., • Experience with 53-ft dry vans., • Ability to drive automatic transmission vehicles., • Familiarity with ELD systems and FMCSA regulations., • No history of DUIs, reckless driving, or major violations. Pay: • $0.55 per loaded mile., • 50% of net profits after exceeding a $10,000 earnings threshold., • Paid weekly upon submission of required paperwork. Requirements: • Willingness to commit to OTR driving., • Timely submission of all load paperwork for payment processing., • Commitment to maintaining the condition of the truck and trailer., • Adherence to company policies and federal regulations., • One-year commitment contract required. Equipment Provided: • Raised roof sleeper tractor (automatic transmission)., • 53 ft dry van. Job Type: • Full-Time, • Long-haul OTR driving, • Flexible schedule, come back for the weekend This role requires dedication to staying on the road and ensuring all deliveries are executed efficiently and safely.

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  • Auto Technician
    Auto Technician
    1 month ago
    $25–$32 hourly
    Full-time
    Farmingdale

    Join our team as a skilled mechanic, where you'll be responsible for maintaining and repairing vehicles to ensure their optimal performance. Your tasks will include diagnosing vehicle issues, performing routine maintenance, and conducting repairs on various mechanical systems. Certification (ie: inspection) is highly recommended as well as speaking both English/ Spanish effectively. Key Responsibilities: • Diagnose and repair mechanical and electrical issues in vehicles., • Conduct regular maintenance services, including oil changes, brake inspections, and tire rotations., • Use diagnostic tools and software to identify problems and ensure accurate repairs., • Collaborate with team members to ensure high-quality service and customer satisfaction. Qualifications: • Proven experience as a mechanic or in a similar role., • Strong knowledge of vehicle systems and components., • Ability to use diagnostic equipment and tools effectively., • Excellent problem-solving skills and attention to detail., • Must have at least 6 years of experience working on cars., • Is reliable and is able to work 6 days a week. What We Offer: • Opportunity to work in a small, dynamic team., • Chance to grow and develop your skills in a supportive environment. If you are passionate about vehicles and enjoy solving mechanical challenges, we encourage you to apply and become part of our dedicated team.

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  • Office Assistant
    Office Assistant
    1 month ago
    $17–$21 hourly
    Full-time
    Lindenhurst

    Full job description About Us: L&J Plumbing & Heating Co., Inc. — established in 1954 — is a family-owned and operated full-service plumbing contractor proudly serving Long Island and the 5 Boroughs of New York. Job Brief: We are seeking a responsible and organized Administrative Assistant to perform a variety of administrative and clerical tasks. This position involves supporting our fieldworkers and customers, as well as assisting with daily office operations and general administrative duties. The ideal candidate will be comfortable using tools such as MS Excel, Word, and Outlook. Experience as a Secretary, Receptionist, or Administrative Assistant is preferred but not required. Local candidates are encouraged to apply. Responsibilities: Answer and direct phone calls (heavy call volume) Type and enter service calls Assist with dispatch of fieldworkers Maintain spreadsheets detailing fieldworker locations Organize and schedule service appointments Handle invoicing and data entry Write and distribute emails, correspondence memos, letters, faxes, and forms Maintain contact lists Provide general support to customers Perform other related office duties as needed Location: On-site, Lindenhurst, NY Schedule: Full-time, Monday–Friday Salary: Range-Based on Experience On-Call Requirement (Additional Pay): After proper training, candidates are required to participate in an on-call rotation. On-call shifts are remote Occur one night per week (5:00 PM – 7:30 AM) Include one weekend (Saturday & Sunday) every 4–6 weeks Additional pay is provided On-call responsibilities include: Answering pages as they come in Entering emergency service calls Dispatching and monitoring technicians as needed Application Instructions: Please include a cover sheet answering the following questions: Are you able to be “on-call” one night per week and one weekend every 4–6 weeks (in addition to your regular Mon–Fri hours)? Why are you interested in this job? If you could have any fictional character as a best friend, who would it be? Tell me something that is not on your resume If you read this entire post, please include the word “elephant” on your cover letter. Please answer ALL application questions, there are no wrong answers. Job Type: Full-time Pay: based on experience Benefits: 401(k) Dental insurance Health insurance Paid time off Work Location: In person

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