CRM Senior project manager
6 hours ago
Coslada
ppIngersoll Rand is a global U.S supplier of industrial equipment, leading the compressed air industry across multiple lines of business with related technologies, parts and related services to a broad and diverse customer base through a family of brands. /p h3Position Summary /h3 pWe are seeking a highly motivated and results-driven CRM Initiative Manager to join our CRM Portfolio Commercial Excellence organization. This role is responsible for leading the execution of strategic CRM initiatives that drive sales effectiveness, service excellence, customer experience, process standardization, and digital transformation across the organization. Acting as the critical bridge between Business, CRM Portfolio, CRM IT, Analytics, and AI Enablement teams, the CRM Initiative Manager ensures initiatives are translated into executable plans, aligned across stakeholders, and successfully delivered from concept through deployment and adoption. This is not a traditional project management role. The successful candidate will combine delivery leadership, CRM business process knowledge, agile execution, stakeholder management, data-driven decision making, and technology enablement to drive measurable business outcomes. /p h3Key Responsibilities /h3 ul liLead the execution of strategic CRM initiatives across Sales, Service, Customer Experience, Commercial Excellence, and Digital Transformation domains. /li liOwn initiative delivery from intake and planning through deployment, stabilization, and value realization. /li liDefine initiative scope, objectives, milestones, deliverables, success criteria, and execution plans. /li liEnsure initiatives remain aligned with portfolio priorities, business objectives, and roadmap commitments. /li liDrive accountability across business and IT stakeholders to achieve committed outcomes. /li liAct as the primary coordination point between business stakeholders, CRM Portfolio teams, CRM IT delivery teams, vendors, and supporting functions. /li liFacilitate alignment between business requirements, technical solutions, delivery capacity, timelines, and dependencies. /li liEnsure business priorities and expected outcomes are clearly understood throughout the delivery lifecycle. /li liRemove execution barriers and proactively drive issue resolution. /li liPartner with Business Initiative Leads and CRM IT teams to translate business needs into executable epics, features, and user stories. /li liSupport backlog prioritization and refinement activities. /li liCoordinate sprint planning, dependency alignment, and release planning across multiple teams. /li liTrack execution progress and ensure delivery commitments are achieved. /li liPromote delivery excellence and agile best practices. /li liIdentify, manage, and resolve cross-functional dependencies across business units, regions, systems, and technology teams. /li liMaintain visibility of initiative timelines, risks, assumptions, constraints, and mitigation plans. /li liEscalate critical issues and drive decision-making when required. /li liProvide transparent and structured status reporting to leadership and stakeholders. /li liLeverage CRM dashboards, KPI frameworks, funnel analytics, adoption metrics, data quality insights, and executive reporting to support initiative planning and prioritization. /li liPartner with CRM Analytics Insights teams to define success metrics and measure business outcomes. /li liMonitor initiative performance against expected business value. /li liEnsure delivery decisions are supported by data and measurable impact. /li liContribute to continuous improvement through performance analysis and lessons learned. /li liCollaborate with the CRM AI Enablement Manager to identify opportunities to embed AI capabilities into CRM processes and initiatives. /li liSupport delivery and adoption of AI-enabled CRM solutions, including copilots, intelligent workflows, automation, recommendations, and agent-based capabilities. /li liIncorporate AI-related dependencies, risks, readiness activities, and business impacts into initiative plans. /li liHelp drive successful implementation of AI-powered business transformation initiatives. /li liCoordinate User Acceptance Testing (UAT) planning and execution. /li liEnsure business readiness activities are completed prior to deployment. /li liPartner with Change Adoption teams to support communications, training, release readiness, and stakeholder engagement. /li liFacilitate successful transition from delivery into business adoption. /li liContribute to the evolution of CRM delivery methodologies, governance practices, and portfolio management standards. /li liIdentify opportunities to improve execution efficiency, stakeholder engagement, and value delivery. /li liPromote a culture of accountability, collaboration, innovation, and continuous improvement. /li /ul h3Qualifications /h3 ul liBachelor’s degree in Business, Engineering, Information Systems, Analytics, Computer Science, or a related field. /li li5+ years of experience leading complex CRM, digital transformation, business transformation, technology delivery, consulting, or commercial excellence initiatives. /li liProven experience delivering cross-functional initiatives involving multiple stakeholders, business functions, and technology teams. /li liExperience working within Agile delivery environments, including backlog management, sprint planning, and iterative delivery models. /li liStrong understanding of CRM-enabled business processes, preferably within Sales, Service, Customer Experience, or Commercial Excellence functions. /li liExperience partnering closely with IT delivery organizations and technology implementation teams. /li liExperience using CRM data, business analytics, KPI frameworks, and reporting to support decision-making and value realization. /li liExposure to AI-enabled business processes, workflow automation, CRM copilots, or digital transformation initiatives involving artificial intelligence is highly desirable. /li liExcellent stakeholder management skills with the ability to influence and drive alignment without direct authority. /li liStrong organizational, planning, prioritization, and execution capabilities. /li liExcellent verbal and written communication skills, including executive-level presentations and status reporting. /li /ul h3Success Profile /h3 ul liExceptional executor who converts strategy into action. /li liComfortable managing ambiguity, complexity, and competing priorities. /li liEqually effective working with business leaders, process owners, technical teams, and external partners. /li liSkilled at managing dependencies, timelines, risks, and stakeholder expectations. /li liData-driven and capable of leveraging analytics to make informed decisions. /li liCurious about emerging technologies and able to recognize opportunities to leverage AI for business value. /li liFocused on outcomes, adoption, and measurable business impact rather than simply completing project activities. /li liAble to build trust, create alignment, and drive momentum across a global organization. /li /ul h3What we Offer /h3 pFor roles based in Spain, compensation is determined based on experience, skills, and internal benchmarks aligned with market practices. /p pIn addition to a competitive salary, we offer: /p ul liPrivate health insurance /li liLife insurance coverage /li liPension plan /li liFlexible working arrangements /li liEmployee stock programs and recognition initiatives /li liAccess to wellbeing and employee assistance programs /li /ul h3Special Accommodation /h3 pIf you are a person with a disability and need assistance applying for a job, please submit a request. /p pIngersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you. /p /p #J-18808-Ljbffr
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