IT Support Specialist (English - speaking)
hace 23 horas
Madrid
General Dynamics European Land Systems (GDELS), headquartered in Madrid (Spain), is part of General Dynamics and brings together more than 3,000 professionals across five countries. Our purpose is to deliver military mobility solutions that include armored vehicles, amphibious bridges, and artillery systems. An environment that fosters collaboration, innovation, and continuous improvement-where every voice matters, and every idea can become a real breakthrough. GDELS –Santa Bárbara Sistemas contributes to this mission as a key player in the design, manufacturing, and maintenance of armored vehicles and artillery in Spain. The IT SuccessFactors Support Expert ensures the stable operation, service quality, and continuous improvement of the SAP Success Factors landscape from an IT perspective while enabling HR to deliver efficient, compliant, and employee‑centric people processes. This role bridges IT and HR, safeguards system integrity, supports the digital HR strategy, and ensures that technology effectively enables workforce planning, talent development, and organizational performance. End‑to‑End IT Service Ownership of the Entire SuccessFactors Platform Ensure the stable, secure, and high‑quality operation of the full SAP SuccessFactors suite all environments, covering all implemented modules such as Employee Central, Recruiting, Onboarding, Performance & Goals, Compensation, Learning, Succession & Development, and any additional Talent or HR Core components. Oversee the full-service lifecycle, continuously monitor system performance, and coordinate efficient incidents, problems, and request resolution following ITIL service management practices. Ensures a reliable global HR technology ecosystem that supports critical moments in the employee lifecycle. Platform Administration, Configuration & Governance Manage and supervise all functional and technical configuration elements across the platform, including data models, role‑based permissions, foundation objects, workflows, and module‑specific settings. Ensure that configuration aligns with global HR processes, internal IT governance frameworks, and architectural standards while maintaining consistency and compliance across modules and regions. Guarantees that HR’s global and local processes are consistently reflected in the system, minimizing errors, rework, and compliance risks. Evaluate quarterly SAP SuccessFactors releases with a deep understanding of impacts across all modules. Lead regression testing, coordinate UAT with HR process owners, manage defect resolution, and ensure smooth, controlled, and compliant promotion of changes into production. Oversee all inbound and outbound integrations involving SuccessFactors, SAP HCM, payroll systems, identity management, time & attendance platforms, and other downstream HR/IT applications. Monitor interface stability and data quality, troubleshoot integration failures, and coordinate with technical teams to ensure reliable, real‑time or batch‑based data exchange. Security, Data Privacy & Compliance (incl. Enforce accurate role-based access, maintain authorization standards across modules, and ensure strict compliance with GDPR/DSGVO and internal data‑protection guidelines. Guarantee that all system operations and integrations adhere to corporate IT security requirements. SAP HCM to SuccessFactors Migration Roadmap & Implementation Support Contribute expertise to the design and execution of transformation roadmaps transitioning from SAP HCM on‑premise to SuccessFactors. Support data migration planning, module deployment sequencing, process harmonization, and solution design. Collaborate with project teams to ensure a seamless and technically sound migration aligned with long‑term HR technology strategy. Enables HR to transition into a modern, cloud‑based, scalable talent and people operations environment. Proactively identify enhancement opportunities across configuration, integrations, workflows, and support processes. Provide recommendations for roadmap evolution and digital HR innovation. Act as the key technical liaison between IT, HR, external partners, and implementation teams. Strengthens the partnership between HR and IT, ensuring that technology choices actively support people’s strategy and organizational development. Bachelor’s degree, preferably in computer science, IT, or related field Minimum 5+ years of experience as ERP (Enterprise Resource Planning) expert, supporting SAP HCM → SuccessFactors migration initiatives and after maintenance. Deep experience administering and supporting the full SAP Success Factors suite, preferably with all the modules. SAP CPI, APIs, SFTP, SAP BTP components, and identity technologies via Entra ID (Azure AD) and IAS/IPS. Experience supporting SAP HCM → Success Factors migration initiatives and after maintenance. Familiarity with IT Service Management frameworks (ITIL). Strong understanding of GDPR/DSGVO and secure handling of sensitive HR data. SAP SuccessFactors Associate Certifications (EC, Recruiting, Onboarding, PMGM, Compensation, Learning, Succession & Development). SAP BTP / SAP Integration Suite (C_CPI) Certification. ITIL Foundation Certification. Microsoft Identity / Entra ID Certifications (e.g., Excellent organizational skills and ability to manage multiple priorities in a complex HR/IT environment. Excellent communication skills in English (written & spoken) – C1 ; German or Spanish is an advantage. Cross‑cultural collaboration, with the ability to manage and coordinate with diverse stakeholders across GDELS. This includes maintaining timely and appropriate communication with requesters, the business, and various stakeholders, while coordinating effectively with other IT areas and teams. Independent self-starter, with a strong sense of accountability and mindset of high quality results. Participate in major national and international projects. Join a highly qualified team where you can develop a solid professional career. Flexible compensation package, with benefits such as childcare, transportation, or training. Hybrid remote working model.