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Assisting customers via live chat, telephone, and email , depending on business needs Participating in training programs to ensure service quality and professional development Analyzing customer interactions to optimize performance Using a variety of software and back-office tools Contributing to sp

Are you passionate about fashion , obsessed with exceptional customer experience, and eager to represent a global luxury brand? Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment. At Concentrix, you won’t just answer questions — you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador. Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower. Deliver exceptional customer support through phone, email, chat, and digital channels Log and manage all interactions within our systems, meeting SLA and quality standards Collaborate with Team Leaders, support teammates, and attend regular meetings Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed C2 Dutch and advanced English skills Experience in customer service, ideally within a Contact Centre environment Able to navigate decisions with both customer needs and brand guidelines in mind Passion for fashion, styling, and helping customers feel their best We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle: Full-time 39 hours/week permanent contract Rotative shifts between Monday - Saturday 9:00 to 18:00 Great office location in Barcelona Full paid training on the company and the project you'll be working on At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

italki is seeking a motivated and experienced Customer Success Specialist with a proven track record of performance, customer empathy, and results-oriented thinking to join our customer success team. Candidates will be responsible for a wide range of duties related to students and teacher support. Ideal candidates will be analytical and capable of succeeding in a fast-paced team environment. The Customer Success Specialist acts as the primary interface between italki users and business. He/She will be responsible for providing timely and accurate operational support to students and teachers in italki. The successful candidate has an immediate, distinct effect on the experience of italki users, making a strong record of italki users focus on a high standard for the role. The Customer Success Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service-level agreements for email cases. Responsibilities Handle customer inquiries in assigned channels such as email, We Chat, chat, or social media. Provide appropriate solutions and alternatives within the agreed service level and follow up to ensure resolution. Review and assess customer service interactions to ensure adherence to quality standards. Provide constructive feedback and coaching/training to customer service representatives. Identify trends and areas for improvement in service delivery and collaborate with management to develop quality improvement plans. Participant or lead the department's project to reach the department's goal. Requirements Bachelor's degree 2+ years online and offline customer-facing experiences, preferably with a quality control or assurance focus. Strong interpersonal skills and multicultural awareness Results-oriented, inspires dedication, and strong ownership Good communication skills with the ability to provide constructive feedback with a positive approach. Excellent written and verbal English Plus Proficiency in an extra foreign language out of English Experience in high tech, software development, and education technology industries Experience in growing and scaling a company growth or start-up team experience Experience in companies with global/regional presence with multiple offices across different

Te invitamos a formar parte de nuestro equipo del Contac Center en nuestras oficinas de Sevilla. ¿Somos una de las empresas líderes en el sector asegurador y en el seguro de crédito. Nuestros valores se centran en las personas, el compromiso, la austeridad, la visión a largo plazo, la autocrítica y la innovación. Además, hemos sido galardonados como World-class Workplace 2022 por la consultora internacional Effectory. Si quieres ganar experiencia en un sector con una gran estabilidad y futuro profesional, tienes la oportunidad de integrarte en el departamento de suscripción salud. ¿MISIÓN DEL PUESTO: Analizar, evaluar y retroalimentar a los agentes para mejorar precisión, trato y eficiencia, complementando y reforzando el trabajo del departamento de Calidad. Impulsar la mejora continua para reducir errores, elevar la satisfacción del cliente y fortalecer la confianza de los asegurados de Occident. Ubicación del Puesto Centro de trabajo Sevilla, Av. Monitorizar y evaluar la calidad del servicio según los estándares de calidad: Evaluar según los criterios de calidad. Evaluar la calidad en canales no telefónicos: correo, chat y WhatsApp. Asegurar el cumplimiento de los kpi´s de calidad. Análisis cuantitativo y cualitativo: Proponer mejoras concretas para que el operador y/o el equipo mejore tanto la calidad como la experiencia del cliente. Proponer formaciones específicas (producto, habilidades, procesos). Colaborar con formación en propuesta de acciones o píldoras formativas. Experiencia de Quality. Valorable al menos 3 años de experiencia realizando funciones similares. Estudios Licenciatura, diplomatura o Grado Superior. Ofimática a nivel usuario. Formación complementaria: Conocimiento del sector asegurador y productos propios de Compañía Aseguradora. Contratación (Temporal 6 meses) + contrato indefinido -Turno de 39 horas semanales horario de 9:00 a 17:00 o partido de 9:00 a 18:00 (1 h. comida) -

Te gusta ayudar a las personas y ofrecer soluciones claras y eficaces? Buscamos un/a Agente de Atención al Cliente para incorporarse a una empresa líder del sector servicios de información. Atender a clientes y no clientes a través de teléfono, email y chat. Mantener relaciones externas, con di

Trabajarás codo con codo con el resto del equipo de Customer Care de e Commerce y colaborarás estrechamente con otros departamentos para abordar cualquier situación del día a día. Mantendrás interacciones fluidas con los clientes a través de correo electrónico, teléfono, chat y redes social

Te gusta ayudar a las personas y ofrecer soluciones claras y eficaces? Buscamos un/a Agente de Atención al Cliente para incorporarse a una empresa líder del sector servicios de información. Atender a clientes y no clientes a través de teléfono, email y chat. Mantener relaciones externas, con di

Trabajarás codo con codo con el resto del equipo de Customer Care de e Commerce y colaborarás estrechamente con otros departamentos para abordar cualquier situación del día a día. Mantendrás interacciones fluidas con los clientes a través de correo electrónico, teléfono, chat y redes social

Ahora estamos en búsqueda de una nueva persona que quiera unirse a nuestro equipo con el fin de aportar valor al cliente, y participar activamente en añadir valor a la compañía. Trabajarás codo con codo con el resto del equipo de Customer Care de eCommerce y colaborarás estrechamente con otros departamentos para abordar cualquier situación del día a día. Ofrecerás asesoramiento a nuestros clientes, asegurando su satisfacción y resolviendo cualquier duda o incidencia que pueda surgir. Mantendrás interacciones fluidas con los clientes a través de correo electrónico, teléfono, chat y redes sociales. Serás responsable de alcanzar los objetivos individuales y de equipo, basados en indicadores clave de rendimiento (KPIs). Brindarás soporte en la corrección y traducción de textos. ¿Dominio nativo o avanzado del Francés y Español. Nivel avanzado de Inglés. Formación universitaria. Capacidad sobresaliente de planificación y coordinación. Experiencia previa en contact center o en roles de atención al cliente. La oportunidad de contribuir a un proyecto ambicioso con una fuerte proyección internacional. Contrato indefinido, con la seguridad y estabilidad que buscas para tu desarrollo profesional. Únete a Matcha & CO y sé parte de nuestra misión de llevar productos de calidad y bienestar a nuestros clientes en todo el mundo. Envíanos tu CV y comienza tu viaje con nosotros hacia el éxito.

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in todays fast‑changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Ultimately, Workato believes in fostering a flexible, trust‑oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. We also believe in balancing productivity with self‑care. That’s why we offer all employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! • Business Insider named us an enterprise startup to bet your career on, • Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world, • Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America, • Design, build, and enhance AI services and APIs powering our Workato products, leveraging LLMs and custom ML models., • Develop an enterprise‑grade agentic platform, knowledge retrieval services, multi‑agent collaboration., • Develop agentic evaluation framework, defining success metrics and criteria, leveraging LLM‑as‑judge approach., • Work with data scientists and data engineers to define requirements for fine‑tuned models and capturing eval datasets., • Develop well‑architected, testable, and efficient Python code for production services and experimentations., • Implement and improve validation, monitoring, and observability for production‑grade solutions., • Drive the full development lifecycle: from ideation and architecture to deployment and continuous improvement., • Identify and resolve bottlenecks, bugs, and technical challenges in a fast‑paced, iterative environment., • Conduct code reviews and mentor team members to uphold high engineering standards., • Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, Science or equivalent industry experience., • 5+ years of experience as a Software Engineer, Data Scientist, or similar role., • Strong Python programming skills and hands‑on experience with NLP and LLM models., • Proven track record of deploying and maintaining AI services in production environments., • Experience with open‑source agentic frameworks (e.g., LangGraph, Google ADK) and vector databases., • Knowledge of agentic architectures and multi‑agent systems; experience building chat‑based agents or copilots., • Experience with relational and non‑relational databases., • Familiarity with observability best‑practices., • LLMops / MLops experience., • Experience building or supporting developer platforms., • Solid understanding of network protocols, API design, distributed architecture., • Strong written and spoken English ability to communicate complex ideas clearly to technical and non‑technical stakeholders., • Curiosity and ability to be current with the latest technologies., • Collaborative team player who takes initiative and thrives in a dynamic startup environment., • Analytical thinker with a focus on continuous improvement and innovation. #J-18808-Ljbffr

At Acertto Talent Linkers, we specialize in the recruitment of highly qualified professionals at an international level. You can find our job openings at acertto.es. We are currently seeking Customer Service Agents for an international company operating in a digital and service-oriented environment . This role will be part of a growing customer service operation based in Valencia , supporting multiple European markets within an international and collaborative environment. The selected candidates will play a key role in delivering a high-quality customer experience , acting as the first point of contact for customers and contributing to the continuous improvement of service quality as the company scales its operations. Main Responsibilities Manage customer requests and incidents via phone, email, chat and other digital communication channels Deliver clear, professional and solution-oriented support to customers and service providers Ensure issues are resolved efficiently while maintaining a high level of customer satisfaction Monitor the quality of services delivered on the platform and take appropriate action when standards are not met Apply internal procedures and service guidelines to guarantee consistency and quality Accurately record customer interactions, cases and outcomes in CRM and support tools Escalate complex or sensitive situations to senior team members when required Work closely with internal teams to ensure effective case resolution Share customer insights and recurring issues to support continuous service improvement Requirements Native French , with professional proficiency in English Minimum 3 years of experience in customer service, customer support or customer success roles Strong communication skills, both verbal and written Customer-oriented mindset with attention to detail and service quality Ability to remain calm and professional in high-pressure situations Comfortable working with digital tools, CRM systems and support platforms Interest in working in a fast-growing, technology-driven environment Spanish is a plus At Acertto Talent Linkers , we strongly believe in diversity and inclusion. We recruit exclusively based on talent, with no distinction of gender, age, origin, religion or orientation.

Trabajarás codo con codo con el resto del equipo de Customer Care de e Commerce y colaborarás estrechamente con otros departamentos para abordar cualquier situación del día a día. Mantendrás interacciones fluidas con los clientes a través de correo electrónico, teléfono, chat y redes social

Estamos buscando un nuevo DDigitaler para formar parte de nuestro equipo de paid media. Lo primero que necesitamos es que seas buena gente y tengas muchas ganas de formar parte de una empresa que se expande cada año y 100% digital. ¿Qué queremos que seas capaz de hacer? Ser una máquina freak en campañas de Adwords. Montar campañas en Display. Montar campañas en Google Shopping. También que audites cuentas de clientes; para hacer propuestas. Buen interlocutor para explicarle a los clientes qué pasa con su negocio. Social Paid: montar y ejecutar campañas de social (en cualquier red social). Amazon Ads: petarlo en Amazon a nivel publicitario. Realizar experimentos (split, test A/B, redirect). Experiencia en comercio electrónico (importante). ¿Google Adwords. Facebook Business Manager. Google Analytics. Excel. Chat GPT - Gemini ¿Qué idiomas tienes que hablar? El 30% de nuestros clientes son extranjeros, así es que tienes que hablar inglés. ¿Flexibilidad total (sólo venimos un día a la semana a la oficina). Formación continua. El día de tu cumple, vacaciones. Navidades, vacaciones. Salario: según valía y experiencia (buscamos 3 años mínimo).

A leading Chat Marketing platform in Barcelona, Spain is looking for a Machine Learning Engineer to join their AI Core team.

Assisting customers via live chat, telephone, and email , depending on business needs Participating in training programs to ensure service quality and professional development Analyzing customer interactions to optimize performance Using a variety of software and back-office tools Contributing to sp

Assisting customers via live chat, telephone, and email , depending on business needs Participating in training programs to ensure service quality and professional development Analyzing customer interactions to optimize performance Using a variety of software and back-office tools Contributing to sp

Junior Administrative Assistant (Accounting + Stock + International Shipping + Marketing Support) – Barcelona City Center (On-site) Barcelona (city center) | In-person | Mon–Thu 9:00–18:00 / Fri 9:00–17:00 | No experience required (Entry level) At Genome Cosmetics SL (a private label cosmetics company with international operations), we are looking for a junior candidate for a cross-functional role. You will join the team to support the accounting department , assist with marketing , and manage stock reports and basic tracking of international shipments . We don't require experience: we do require a foundation in the field, a positive attitude, reliability, and a willingness to learn. Responsibilities ( 40% Accounting/30% Stock-operations/30% Marketing) Accounting / Administration Support in reviewing and registering invoices, document control, and administrative orders. Simple reconciliations and support in recurring departmental tasks. Stock + Operations + International Shipping Preparation of stock reports (entries/exits, incidents, adjustments) and updating of data. Tracking international shipments : traceability, coordination with warehouses/carriers, and incident resolution. Marketing Support Extraction of lists/data, operational support, and reporting for team actions. Preparing simple reports in Excel from ERP data. Excel (essential): pivot tables and VLOOKUP/XLOOKUP. Odoo (ERP) : We use it daily; no prior experience is essential if you learn quickly. Natural use of AI (Chat GPT or others) for productivity: drafts, summaries, reporting support (with criteria and confidentiality). Requirements: Vocational training (Intermediate or Higher Level) in Administration/Finance, Accounting, Logistics, or similar. Conversational English : being able to talk to colleagues/warehouses and understand each other without blocking. A bright, dynamic , organized person who is not afraid of the phone . Data reliability, attention to detail, and commitment to doing a good job. Reliability and order take precedence over speed. Having used any ERP (ideally Odoo). Basic knowledge of logistics/operations or academic/project experience with reporting. What we offer Entry-level position with real-world learning and a complete business overview (finance + operations + marketing). Office in central Barcelona and a local team. Salary : € 18,000–19,000 gross/year Immediate start.

Seguimiento y gestión de todos los cambios y devoluciones de pedidos online nacionales e internacionales solicitados por los clientes con máxima orientación al servicio y la excelencia Gestión del correo electrónico de atención al cliente, el chat de la web y Whatsapp, así como las llamadas t

A global support services provider is seeking a Chat Support Consultant to deliver premium customer support in crypto trading through live chat and email. The ideal candidate will be a native Finnish speaker with excellent English skills and at least 6 months of live chat experience, preferably in t

Take your career to the next level with Amaris Consulting as a Helpdesk Support Analyst, Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company. ✍️ WHAT WOULD YOU NEED? Experience with desktop and mobile operating systems (e.g., Windows, macOS, iOS, Android) Knowledge of desktop and mobile application software (e.g., Office 365, Outlook, Microsoft Teams) Proficiency in English and Spanish (both verbal and written) Strong customer service orientation and communication skills Ability to manage technical tickets efficiently, ensuring resolution or proper escalation Commitment to maintaining up-to-date technical knowledge and best practices Familiarity with IT support delivery models (phone, chat, email, deskside, self-service) &##128073; WHAT WILL YOU DO? &##128072; Provide first-line technical support to users across global locations Diagnose and resolve IT-related issues related to operating systems, applications, and devices Log, track, and manage incidents and service requests using the ticketing system Escalate complex issues to the appropriate teams following established procedures Deliver support through multiple channels: phone, chat, email, and in-person when required Contribute to continuous improvement by documenting solutions and updating knowledge bases Ensure high customer satisfaction through timely and professional service delivery &##128640; WHY US? &##128640; Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer: Grow rapidly with a tailored career path and regular salary evaluations — 70% of our senior leaders started at entry level Enhance your skills through our Tech Academy, Udemy for Business, language sessions, webinars, and technical workshops Take charge of your development with an annual personal training budget and company-paid certifications Enjoy flexibility with remote work options and adaptable policies Benefit from comprehensive social perks : transit and restaurant tickets, kindergarten support, and private health insurance WeCare program — dedicated support for employees in critical life situations Unleash your full potential, both professionally and personally. Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

Sales Development Representative (DACH market) Barcelona, hybrid Salary: €50-60k OTE (DOE) I’m working with a fast-growing Saa S founder who is expanding across Europe and is now looking for a top-performing Sales Development Representative to help them scale their outreach into the DACH market. What you’ll do Proactively source and outreach to cold leads (cold calls, email, Linked In, other channels) among accommodation/hospitality providers in DACH. Qualify leads and book discovery calls / demo appointments for the senior sales team. Provide the first impression of the company, act as the first point-of-contact for prospects, and present the product value proposition in a consultative way. Track your pipeline, manage CRM data, and analyse performance: focus on quality and conversion over volume. Collaborate with Account Executives and Product stakeholders to tailor outreach and messaging for DACH clients. Occasionally attend industry events/trade shows (Europe-wide) to support business development efforts. ✅ What we’re looking for Excellent German (C2 / native-level) and strong English (business fluent) 1–2 years of B2 B outbound sales/lead generation/prospecting experience, ideally in a Saa S or tech-driven environment. Strategic mindset: ability to research companies, find decision-makers, and navigate complex organisations. Strong communication, persistence and resilience, you can handle long sales cycles, follow-ups, and objections. Data-driven attitude: comfortable working with CRM, analysing pipeline performance, and refining your own sales approach. Proactive, self-motivated, collaborative, eager to learn, grow, and contribute to a fast-moving team. What you get (offer highlights) A key role in a high-growth Saa S business targeting hospitality/lodging clients, your efforts will directly impact ARR and growth across DACH. Remote-friendly/hybrid-style working setup (with Barcelona as base) + flexibility. Great opportunity for growth and advancement as the company scales internationally. Being part of a dynamic, international and ambitious team focused on innovation and results. Recognition for performance, your success is rewarded. If this sounds like you, are fluent in German & English, driven by results and excited about Saa S growth, I’d love to see your CV and arrange a confidential chat to discuss the role

Take your career to the next level with Amaris Consulting as a Helpdesk Support Analyst, Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company. ✍️ WHAT WOULD YOU NEED? Experience with desktop and mobile operating systems (e.g., Windows, macOS, iOS, Android) Knowledge of desktop and mobile application software (e.g., Office 365, Outlook, Microsoft Teams) Proficiency in English and Spanish (both verbal and written) Strong customer service orientation and communication skills Ability to manage technical tickets efficiently, ensuring resolution or proper escalation Commitment to maintaining up-to-date technical knowledge and best practices Familiarity with IT support delivery models (phone, chat, email, deskside, self-service) &##128073; WHAT WILL YOU DO? &##128072; Provide first-line technical support to users across global locations Diagnose and resolve IT-related issues related to operating systems, applications, and devices Log, track, and manage incidents and service requests using the ticketing system Escalate complex issues to the appropriate teams following established procedures Deliver support through multiple channels: phone, chat, email, and in-person when required Contribute to continuous improvement by documenting solutions and updating knowledge bases Ensure high customer satisfaction through timely and professional service delivery &##128640; WHY US? &##128640; Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer: Grow rapidly with a tailored career path and regular salary evaluations — 70% of our senior leaders started at entry level Enhance your skills through our Tech Academy, Udemy for Business, language sessions, webinars, and technical workshops Take charge of your development with an annual personal training budget and company-paid certifications Enjoy flexibility with remote work options and adaptable policies Benefit from comprehensive social perks : transit and restaurant tickets, kindergarten support, and private health insurance WeCare program — dedicated support for employees in critical life situations Unleash your full potential, both professionally and personally. Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

En Comeback, estamos creciendo y buscamos alguien especial... Somos una startup tech ubicada en Barcelona que crea soluciones de fidelización y marketing para todo tipo de negocios haciendo que sus clientes vuelvan! Llevamos más de 2 años desde que nacimos y no hemos parado de crecer, pero ahora sí que sí, necesitamos un Especialista en Soporte para que lidere esta área. ¿Qué puedes esperar trabajando en Comeback? Somos una Startup por lo que todo avanza muy rápido, se prueban diferentes ideas y se implementan en cuestión de dias por lo que estamos siempre en constante aprendizaje. Creemos en nuestro equipo y damos libertad. Sólo tú, tus habilidades y el espacio para brillar. ¿Qué harás en tu día a día? Serás nuestra voz y ojos, el primer contacto con nuestros clientes y un pilar clave para su experiencia. Asimismo, apoyarás el desarrollo y mejora de nuestros productos. Tu misión: Atender a nuestros clientes a través de Whats App, chat, correo y teléfono, con agilidad y empatía. Resolver incidencias técnicas del programa o Integraciones Acompañar y guiar a nuestros clientes en el uso de la app. Compartir feedback de calidad con nuestro equipo. Lo que buscamos en ti: 1 año de experiencia en soporte técnico o service desk. Nivel nativo de español e inglés profesional. Atención al detalle y pasión por aprender cosas nuevas. Habilidad para comunicarte con claridad, calidez y profesionalismo. Capacidad para resolver problemas como un crack, de forma independiente. Plus que nos encantan: Si has trabajado en una empresa de software parecido a nosotros, suma muchos puntos. ¿Hablas otros idiomas? Te queremos aún más. Condiciones Horario Flexible Oficina en Barcelona (Zona Metro Navas). Con una soleada terraza para relajarse. Snacks y café. Salario (25.000€) ¿Dónde y cómo se trabaja? En formato híbrido: parte del tiempo desde tu casa y parte desde la oficina.

Take your career to the next level with Amaris Consulting as a Helpdesk Support Analyst, Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company. ✍️ WHAT WOULD YOU NEED? Experience with desktop and mobile operating systems (e.g., Windows, macOS, iOS, Android) Knowledge of desktop and mobile application software (e.g., Office 365, Outlook, Microsoft Teams) Proficiency in English and Spanish (both verbal and written) Strong customer service orientation and communication skills Ability to manage technical tickets efficiently, ensuring resolution or proper escalation Commitment to maintaining up-to-date technical knowledge and best practices Familiarity with IT support delivery models (phone, chat, email, deskside, self-service) &##128073; WHAT WILL YOU DO? &##128072; Provide first-line technical support to users across global locations Diagnose and resolve IT-related issues related to operating systems, applications, and devices Log, track, and manage incidents and service requests using the ticketing system Escalate complex issues to the appropriate teams following established procedures Deliver support through multiple channels: phone, chat, email, and in-person when required Contribute to continuous improvement by documenting solutions and updating knowledge bases Ensure high customer satisfaction through timely and professional service delivery &##128640; WHY US? &##128640; Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer: Grow rapidly with a tailored career path and regular salary evaluations — 70% of our senior leaders started at entry level Enhance your skills through our Tech Academy, Udemy for Business, language sessions, webinars, and technical workshops Take charge of your development with an annual personal training budget and company-paid certifications Enjoy flexibility with remote work options and adaptable policies Benefit from comprehensive social perks : transit and restaurant tickets, kindergarten support, and private health insurance WeCare program — dedicated support for employees in critical life situations Unleash your full potential, both professionally and personally. Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

Are you passionate about fashion , obsessed with exceptional customer experience, and eager to represent a global luxury brand? Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment. At Concentrix, you won’t just answer questions — you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador. Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower. Deliver exceptional customer support through phone, email, chat, and digital channels Log and manage all interactions within our systems, meeting SLA and quality standards Collaborate with Team Leaders, support teammates, and attend regular meetings Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed C2 Dutch and advanced English skills Experience in customer service, ideally within a Contact Centre environment Able to navigate decisions with both customer needs and brand guidelines in mind Passion for fashion, styling, and helping customers feel their best We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle: Full-time 39 hours/week permanent contract Rotative shifts between Monday - Saturday 9:00 to 18:00 Great office location in Barcelona Full paid training on the company and the project you'll be working on At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Are you passionate about fashion , obsessed with exceptional customer experience, and eager to represent a global luxury brand? Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment. At Concentrix, you won’t just answer questions — you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador. Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower. Deliver exceptional customer support through phone, email, chat, and digital channels Log and manage all interactions within our systems, meeting SLA and quality standards Collaborate with Team Leaders, support teammates, and attend regular meetings Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed C2 Dutch and advanced English skills Experience in customer service, ideally within a Contact Centre environment Able to navigate decisions with both customer needs and brand guidelines in mind Passion for fashion, styling, and helping customers feel their best We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle: Full-time 39 hours/week permanent contract Rotative shifts between Monday - Saturday 9:00 to 18:00 Great office location in Barcelona Full paid training on the company and the project you'll be working on At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Hopper Madrid, Community of Madrid, Spain The Customer Experience (CX) Product team owns the entire post-booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions. We build and operate the systems that enable fast, high-quality support at scale, including: • Customer self-serve experiences within the Hopper app and partner-integrated flows, • Internal agent platforms that enable efficient, high-quality human resolution As a Software Engineer on the CX Platform team, you will design, build, and evolve the core systems behind Hopper’s post‑booking experience. Your work will directly impact customers, internal support agents, and the continued expansion of HTS Assist across AI‑driven voice and chat. You’ll collaborate closely with Product, Design, AI, Data, and Operations partners to deliver intelligent, scalable customer service systems, including conversational AI workflows, self‑service customer journeys, internal tools used by thousands of agents, and infrastructure that enables partner‑specific experiences. You’ll report to a Senior Engineering Manager and work alongside engineers focused on platform services, integrations, AI orchestration, and self‑service UX. • Design, build, and improve the backend and/or full‑stack systems that power HTS Assist, internal agent tools, and customer self‑serve flows., • Develop scalable APIs, microservices, and orchestration logic that support complex post‑booking journeys across AI, chat, voice, and web., • Partner with product, design, AI, and operations teams to deliver features that streamline customer experiences and enhance agent efficiency., • Integrate with external systems, such as telephony, CRM, identity, or booking platforms, to support both internal use cases and partner deployments., • Own features end‑to‑end, from technical design through implementation, testing, deployment, monitoring, and iteration., • Contribute to architectural decisions, code reviews, reliability improvements, and ongoing enhancements to engineering best practices., • Analyze system performance and user behavior to identify opportunities for automation, optimization, and cost reduction., • 3+ years of experience in software engineering, ideally building large‑scale distributed systems or customer‑facing applications, • A strong technical background with modern frontend and backend development, distributed systems, APIs, and cloud infrastructure, • Experience designing, building, and maintaining RESTful APIs, microservices, or event‑driven systems, • Experience with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or similar), • Ability to break down complex problems, make pragmatic tradeoffs, and ship iteratively, • Strong communication skills and comfort collaborating with cross‑functional teams, • Experience with conversational AI, LLM orchestration, or automation systems, • Experience building customer service, CRM, telephony, contact center, or workflow automation tools, • Familiarity with React, TypeScript, or modern frontend frameworks for engineers who want to contribute full‑stack, • Experience integrating with external systems (e.g., telephony APIs, identity providers, payment gateways, CRMs) The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials. While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands. Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end‑to‑end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more. • Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS channels every year., • Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no‑questions‑asked resolutions., • Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel., • Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business. We have raised over $750 million USD of private capital and are backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials. Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Engineering and Information Technology. Industries: Software Development. #J-18808-Ljbffr

Dancover (Supreme) is currently hiring a Customer Service Representative to join our team at our office in Fuengirola, Spain. As a Customer Service Representative, your primary objective will be to support Dancover’s customers and always ensure an excellent customer experience. We are looking for someone who is fluent in German, Danish, or Swedish, both spoken and written. If you speak additional languages, that’s a definite plus. Key Responsibilities As a Customer Service Representative, you will play a key role in delivering a high level of service and ensuring a positive customer experience. You will be in direct contact with customers across multiple channels and collaborate closely with the local sales and service team as well as internal departments at the head office in Denmark. Your main responsibilities include: Providing professional customer support with clear and effective communication Handling inbound telephone enquiries, online chat, and email correspondence Following up on customer orders and ensuring timely and accurate processing Managing customer claims and returns in a structured and solution-oriented manner Tracking shipments and keeping customers informed Supporting sales activities when required Qualifications We are looking for a service-minded and proactive team player who enjoys working in a dynamic environment and handling multiple tasks simultaneously. You are structured, customer-oriented, and motivated by delivering high-quality service. To succeed in this role, you should have: Previous experience within Customer Service and/or Sales Strong PC skills and confidence working with IT systems A problem-solving mindset combined with a positive and professional attitude The ability to prioritize in a fast-paced work environment Native-level proficiency in one of the required languages (German, Danish, or Swedish), along with strong English skills We Offer Full-time employment Working hours from 09:00 to 18:00 A challenging, dynamic, and enjoyable working environment Expected start date: February or March 1st This is a fixed-term position ending in August 2026. Application Please send your application and CV today. Qualified candidates will be invited to an initial online screening interview via Microsoft Teams. The second interview will take place at our office in Fuengirola.

We’re looking for a Marketing Manager / Head of Marketing to lead and execute THE / STUDIO’s marketing efforts end-to-end. This is a hands-on, generalist role for someone who can both set strategy and execute , while gradually building and managing a small network of specialists or partners. From day one, you’ll take ownership of our marketing channels, reviewing what’s working, identifying gaps, and building a clear, focused plan to drive qualified leads, revenue growth, and long-term brand strength. This role is ideal for a pragmatic, data-driven marketer who enjoys operating in a lean, fast-moving environment and isn’t afraid to roll up your sleeves. Own and manage day-to-day marketing operations across channels (SEO, paid media, website, content, email, etc.). Audit our current marketing efforts and develop an integrated, measurable marketing strategy aligned with business goals. Lead and optimize SEO, paid media / PPC, and performance marketing efforts to drive high-quality leads and revenue. Identify new growth opportunities and test channels, campaigns, and messaging with speed and discipline. Develop a deep understanding of our business model, services, and target customer segments . Conduct competitor and market research to inform positioning and strategy. Analyze historical and ongoing performance data to generate insights and guide decisions. Work closely with Sales, Operations, and Leadership to align marketing initiatives with revenue and growth priorities. Manage external partners, freelancers, or agencies as needed (SEO, paid media, content, etc.). Build lightweight processes, dashboards, and reporting to improve clarity, accountability, and execution speed. Over time, help shape and scale the marketing function as the company grows. 6–10+ years of experience in growth, performance, or digital marketing title flexible based on seniority). Remote work experience is required. Strong generalist background with hands-on experience across SEO, paid media (Google Ads, Microsoft Ads), and website optimization. Comfortable owning both strategy and execution in a lean or startup environment. Solid experience with analytics and performance tracking Google Analytics / GA4). Experience with content marketing, CRO, and email marketing is a strong plus. Highly data-driven , with the ability to turn insights into clear action. Organized, proactive, and comfortable managing multiple priorities. Operates with urgency and accountability. You don’t wait to be told what to do. Clear communicator who collaborates well across teams. Curious, adaptable, and motivated by building and improving systems over time. that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote team • Coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable, • values immediate action where prudent, enables quick decision-making, swift problem-solving, and seizing opportunities in a dynamic business environment, • has an affinity to always start their train of thought or analysis with the customer’s perspective, bias towards talking to the customer to understand them Initial Chat with CEO In-depth Interview Assessment / Case Study – if applicable Reference Check Note that every role is different, so the process may vary depending on the requirements of the role. Regardless of the result, we always inform candidates via email. At THE / STUDIO, we know that our Company’s strength lies in the diversity of our team. THE / STUDIO is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. No third-party recruiters / agencies please J-18808-Ljbffr #J-18808-Ljbffr

Dancover (Supreme) is currently hiring a Customer Service Representative to join our team at our office in Fuengirola, Spain. As a Customer Service Representative, your primary objective will be to support Dancover’s customers and always ensure an excellent customer experience. We are looking for someone who is fluent in German, Danish, or Swedish, both spoken and written. If you speak additional languages, that’s a definite plus. Key Responsibilities As a Customer Service Representative, you will play a key role in delivering a high level of service and ensuring a positive customer experience. You will be in direct contact with customers across multiple channels and collaborate closely with the local sales and service team as well as internal departments at the head office in Denmark. Your main responsibilities include: Providing professional customer support with clear and effective communication Handling inbound telephone enquiries, online chat, and email correspondence Following up on customer orders and ensuring timely and accurate processing Managing customer claims and returns in a structured and solution-oriented manner Tracking shipments and keeping customers informed Supporting sales activities when required Qualifications We are looking for a service-minded and proactive team player who enjoys working in a dynamic environment and handling multiple tasks simultaneously. You are structured, customer-oriented, and motivated by delivering high-quality service. To succeed in this role, you should have: Previous experience within Customer Service and/or Sales Strong PC skills and confidence working with IT systems A problem-solving mindset combined with a positive and professional attitude The ability to prioritize in a fast-paced work environment Native-level proficiency in one of the required languages (German, Danish, or Swedish), along with strong English skills We Offer Full-time employment Working hours from 09:00 to 18:00 A challenging, dynamic, and enjoyable working environment Expected start date: February or March 1st This is a fixed-term position ending in August 2026. Application Please send your application and CV today. Qualified candidates will be invited to an initial online screening interview via Microsoft Teams. The second interview will take place at our office in Fuengirola.

Our Customer Support team is based in Ceuta and consists of 25 dedicated professionals working closely together in a collaborative, supportive, and positive environment. As a Spanish Customer Operations Representative , you will provide customer support for the evoke brand, delivering high-quality service across our platform through multiple communication channels. You will play a key role in ensuring a positive customer experience while adhering to regulatory and internal standards. Assisting customers via live chat, telephone, and email , depending on business needs Participating in training programs to ensure service quality and professional development Analyzing customer interactions to optimize performance Using a variety of software and back-office tools Contributing to specific projects based on business needs and personal strengths Essential skills and qualities: Good level of English , both written and spoken Previous experience in customer support Experience in the online gambling industry Hybrid working Holiday entitlement Family Support: Tools and services to help support your well-being, including support with mental health and financial education. The power behind big name brands William Hill, 888 and Mr. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.

Sales Development Representative (DACH market) &##127466;&##127480; Barcelona, hybrid Salary: €50-60k OTE (DOE) I’m working with a fast-growing SaaS founder who is expanding across Europe and is now looking for a top-performing Sales Development Representative to help them scale their outreach into the DACH market. &##128270; What you’ll do Proactively source and outreach to cold leads (cold calls, email, LinkedIn, other channels) among accommodation/hospitality providers in DACH. Qualify leads and book discovery calls / demo appointments for the senior sales team. Provide the first impression of the company, act as the first point-of-contact for prospects, and present the product value proposition in a consultative way. Track your pipeline, manage CRM data, and analyse performance: focus on quality and conversion over volume. Collaborate with Account Executives and Product stakeholders to tailor outreach and messaging for DACH clients. Occasionally attend industry events/trade shows (Europe-wide) to support business development efforts. ✅ What we’re looking for ~ Excellent German (C2 / native-level) and strong English (business fluent) ~1–2 years of B2B outbound sales/lead generation/prospecting experience, ideally in a SaaS or tech-driven environment. ~ Strategic mindset: ability to research companies, find decision-makers, and navigate complex organisations. ~ Strong communication, persistence and resilience, you can handle long sales cycles, follow-ups, and objections. ~ Data-driven attitude: comfortable working with CRM, analysing pipeline performance, and refining your own sales approach. ~ Proactive, self-motivated, collaborative, eager to learn, grow, and contribute to a fast-moving team. &##127919; What you get (offer highlights) A key role in a high-growth SaaS business targeting hospitality/lodging clients, your efforts will directly impact ARR and growth across DACH. Remote-friendly/hybrid-style working setup (with Barcelona as base) + flexibility. Great opportunity for growth and advancement as the company scales internationally. Being part of a dynamic, international and ambitious team focused on innovation and results. Recognition for performance, your success is rewarded. If this sounds like you, are fluent in German & English, driven by results and excited about SaaS growth, I’d love to see your CV and arrange a confidential chat to discuss the role

Business Development Representative (BDR) Salary: Competitive salary based on experience + uncapped variable Location: Hybrid in Madrid (1-2 days onsite/week) Contract: Permanent Start: Immediate --- What is Dreamshot? You're not selling software. You're selling the end of photoshoots. We're Dreamshot. Our AI generates product images indistinguishable from a real photoshoot. No empty "AI promises": we work with KIA, Toyota, Ecoalf, and OK Mobility. Team of 4. Growing fast. Looking for someone with a hunter mindset to help us open the market. --- The Role This role is 100% outbound. You won't manage inbound leads. You'll create them. As a BDR you will: - Open doors at companies that don't know us yet - Be the first voice explaining how Dreamshot can change how they create content - Master prospecting: emails, Linked In, calls, events - Book qualified meetings with marketing directors, creatives, and ecommerce leads - Work directly with the CEO: you'll learn firsthand how B2 B sales works --- What will you do? Outbound prospecting (70%) - Cold email sequences (Apollo, Lemlist, or similar) - Personalized Linked In messages - Cold calls to decision-makers - Build and maintain prospect lists by industry - Share insights: what messages work, which sectors respond best Follow-up and nurturing (10%) - Follow up on non-responsive leads - Prepare follow-up emails after CEO meetings - Keep Hub Spot updated - Nurture cold leads until they're ready to talk Events and networking (10%) - Attend trade shows, conferences, and marketing/ecommerce events - Generate leads in person - Represent Dreamshot in the Spanish and European market Learning (10%) - Listen to the CEO's sales calls - Study case studies and common objections - Improve your sequences based on data You don't need to know about AI or photography. We'll teach you everything. --- What are we looking for? We're looking for a hunter mindset. Someone who enjoys opening markets and understands that good outbound isn't spam. Soft Skills (most important): - Hunter mentality: you're motivated by the chase, not account management - Persistence: 90% of your emails won't get a response, and that's fine - Coachability: you take feedback and improve every week - Autonomy: you organize your day without supervision - Honesty: if something isn't working, you say it Hard Skills: - 1-2 years of B2 B sales experience (prospecting, qualification) - Native Spanish - Experience with sales tools (CRM, email sequences, Linked In) Nice to have: - C1+ English (for European prospects) - Experience in Saa S, tech, or digital agencies - Knowledge of Apollo, Hub Spot, or Salesforce - Comfortable with AI tools (Chat GPT, Claude, Gemini...) --- Why Dreamshot? - Direct access to the CEO: you'll work hand-in-hand with the founder, not through 3 layers of managers - Tech stack: you're here to sell, not fight with Excel. Apollo, Hub Spot, Sales Navigator, whatever you need - Real growth: if you perform, in 12-18 months you can evolve to Account Executive - Visible impact: in a team of 4, what you do matters --- What do we offer? - Competitive salary based on experience + uncapped variable. - Hybrid: 1-2 days in office (Madrid), rest remote - Flexible hours and Fridays until 3pm - 22 working days of vacation - Special days: December 24 & 31 + birthday off - Paid trips to events (2-4 per year) - Permanent contract --- What's the process? 1. CV review 2. Initial call (20 min) — we get to know each other 3. Prospecting role play (30 min) 4. Final interview (45 min) — deep dive 5. Decision in less than 1 week --- What's your evolution? In 1 month you'll know the product, have listened to several sales calls, and have your first sequences running. In 3 months you'll have mastered the process. Optimized sequences, prospect lists by industry, and a steady flow of meetings. In 6 months you'll be a pipeline machine. The CEO spends less time prospecting because you fill the calendar. --- If you have a hunter mindset, if you're motivated by opening markets, and if you're looking for a place where you can grow fast and prove what you're worth... We want to meet you!

Ahora estamos en búsqueda de una nueva persona que quiera unirse a nuestro equipo con el fin de aportar valor al cliente, y participar activamente en añadir valor a la compañía. Trabajarás codo con codo con el resto del equipo de Customer Care de eCommerce y colaborarás estrechamente con otros departamentos para abordar cualquier situación del día a día. Ofrecerás asesoramiento a nuestros clientes, asegurando su satisfacción y resolviendo cualquier duda o incidencia que pueda surgir. Mantendrás interacciones fluidas con los clientes a través de correo electrónico, teléfono, chat y redes sociales. Serás responsable de alcanzar los objetivos individuales y de equipo, basados en indicadores clave de rendimiento (KPIs). Brindarás soporte en la corrección y traducción de textos. ¿Dominio nativo o avanzado del Francés y Español. Nivel avanzado de Inglés. Formación universitaria. Capacidad sobresaliente de planificación y coordinación. Experiencia previa en contact center o en roles de atención al cliente. La oportunidad de contribuir a un proyecto ambicioso con una fuerte proyección internacional. Contrato indefinido, con la seguridad y estabilidad que buscas para tu desarrollo profesional. Únete a Matcha & CO y sé parte de nuestra misión de llevar productos de calidad y bienestar a nuestros clientes en todo el mundo. Envíanos tu CV y comienza tu viaje con nosotros hacia el éxito.

Are you passionate about fashion , obsessed with exceptional customer experience, and eager to represent a global luxury brand? Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment. At Concentrix, you won’t just answer questions — you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador. Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower. Deliver exceptional customer support through phone, email, chat, and digital channels Log and manage all interactions within our systems, meeting SLA and quality standards Collaborate with Team Leaders, support teammates, and attend regular meetings Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed C2 Dutch and advanced English skills Experience in customer service, ideally within a Contact Centre environment Able to navigate decisions with both customer needs and brand guidelines in mind Passion for fashion, styling, and helping customers feel their best We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle: Full-time 39 hours/week permanent contract Rotative shifts between Monday - Saturday 9:00 to 18:00 Great office location in Barcelona Full paid training on the company and the project you'll be working on At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Do you want to join a scale-up that’s transforming urban mobility ? At Mitte , we’re fully digitizing parking and building management, helping operators and cities optimize sales, automate processes, and improve user experience . Our platform already handles over 900,000 transactions per month across Europe and the US. What you’ll do Develop new product features and modules ( Vue.js, Nest.js, React Native, Flutter ). Analyze and leverage data to improve billing, occupancy, and decision-making. Optimize deployments and automate environments ( DevOps, CI/CD ). Build integrations with external systems and APIs. Explore and implement AI models for pricing optimization, process automation, and predictive analytics . Why Mitte? Manage rates centrally, consolidate payments and reports, and gain full operational visibility . Work in a young, innovative, and passionate team eager to learn and tackle challenges. Scale-up environment : see your impact directly and grow fast. Hybrid model : Barcelona office + 1 day remote. Flexible schedule and supportive team culture with afterworks and continuous learning. Our stack Vue.js · Nest.js · React Native · Flutter · PostgreSQL · MongoDB · AWS · Terraform/Terragrunt · N8N · Retell AI · Twilio What we’re looking for ~+3 years of software development experience . ~ Solid experience with Node.js backend and modern frontend frameworks ( Vue.js preferred ). ~ Experience with relational and non-relational databases . ~ Product engineering mindset: clean code, testing, efficiency. ~ Autonomy, curiosity, and strong communication skills. Selection process 1️⃣ 30-minute online chat with the founders 2️⃣ 90-minute technical interview onsite with a practical case &##128233; Ready to drive the future of mobility?

At Nuva, we're reshaping the way living spaces are designed, managed, and experienced. With over €800 M in assets under management and 3,000+ living units across Spain, we combine institutional-grade operations with a modern, forward-thinking mindset. Now, we're entering our next chapter: Nuva 2.0 — a company-wide push to scale smarter through automation, digitalization, and operational excellence. To drive this transformation, we're hiring a Product Operations Associate to join our Product Ops team and help build the systems, automations, and data infrastructure that will carry Nuva into its next phase of growth. ℹ️ About the Role This is a hands-on, execution-focused role at the intersection of data, automation, and operations. You'll work within the Product Ops team, which sits directly under the COO and acts as the critical link between Operations and Tech. You'll develop a holistic view of the business, guided by senior leadership, with real agency to shape how we build and scale. Your primary focus will be on two core areas: (1) data management — building and maintaining our data infrastructure, from system connections to transforming raw data into reliable, usable outputs; and (2) automation — designing and implementing workflows that eliminate manual work and leverage AI to work smarter. Over time, you'll grow into broader product responsibilities as you build context across the organization. What You'll Do Data Management Build and maintain data pipelines: system connections, ETL/ELT processes, data injections, and table configurations from raw to gold. Write and optimize complex SQL queries (Postgre SQL/Supabase) to support reporting, analytics, and operational needs. Ensure data quality and integrity across our systems, troubleshooting issues and implementing fixes. Support data analytics initiatives that drive business decisions. Automation Design and implement workflow automations using n8n (preferred) or similar platforms (Make, Zapier). Build and maintain AI-powered automations, including custom AI agents integrated into operational workflows. Develop effective prompts and agent architectures that reliably solve real business problems. Continuously identify opportunities to automate manual processes across the organization. Documentation & Collaboration Maintain clear, thorough documentation of systems, workflows, and processes in Notion. Work closely with operational teams to understand their needs and ensure solutions are grounded in real pain points. Collaborate on initiatives directly with the COO and broader leadership team. Who we're looking for 3-5 years of experience in a data, operations, or technical role — ideally in fast-paced startups or scale-ups. Strong relational database skills : comfortable writing complex SQL queries, working with Postgre SQL/Supabase, and understanding data modeling. Hands-on automation experience : you've built workflows in n8n, Make, Zapier, or similar tools. AI-native : you use LLMs (Claude, Chat GPT) daily as core tools, not just curiosities. Familiarity with building AI agents and prompt engineering is a strong plus. Understanding of ETL/ELT concepts and data pipeline architecture. Strong documentation habits — you believe good docs are as important as good code. A structured, problem-solving mindset with attention to detail. Comfortable navigating ambiguity and working autonomously in a growing organization. ⭐️ Nice to have Background in engineering (industrial, software, etc.) or strong analytical training. Experience with n8n specifically. Familiarity with Notion for documentation and internal tooling. Exposure to product work — UI/UX flows, internal tools, or app development. Experience building agentic workflows or AI-powered process automation. Why join Nuva? This is an opportunity to build foundational infrastructure at a company that's proven its model and is now investing heavily in scalability. At Nuva, you'll find: A business with real scale and momentum — €800 M+ Au M and 3,000+ units. A modern leadership team that values innovation, clarity, and thoughtful execution. High visibility and direct access to senior management — including regular collaboration with the COO. The autonomy to shape how we build and scale our operational backbone. A team that's serious about using AI and automation to work smarter. Madrid-based, primarily on-site — we're building culture, not just a company.

En SD Facilities & Management, S. L. acompañamos a la empresa y a nuestros clientes en la gestión y soporte de sus sistemas de software, garantizando una operativa eficiente en los sectores hotelero, restauración y servicios. Buscamos incorporar un/a Key User- Front Desk, una figura funcional y transversal que conozca los sistemas desde el uso diario, capaz de acompañar a los usuarios y asegurar que las herramientas realmente funcionen en la operativa. ¿Tu misión? Ser el/la referente funcional de los sistemas de software, actuando como punto de apoyo para los usuarios, resolviendo dudas, configurando funcionalidades y asegurando un uso eficiente de las herramientas en el día a día. No buscamos un perfil técnico puro, sino alguien que haya trabajado con los sistemas como usuario, entienda los procesos y sepa trasladarlos a una solución práctica. ¿Principales responsabilidades? Actuar como Key User y primer nivel de soporte funcional de los sistemas. Resolver incidencias, dudas y problemas derivados del uso diario de las aplicaciones. Configurar y parametrizar los sistemas a nivel usuario según las necesidades operativas. Acompañar a los usuarios en la adopción y correcto uso de las herramientas. Detectar mejoras y proponer optimizaciones en procesos y funcionalidades. Coordinar con proveedores de software y soporte técnico cuando sea necesario. Documentar procedimientos y buenas prácticas. Diseñar e impartir formaciones a usuarios sobre el uso de los sistemas y nuevas funcionalidades. Participar en implantaciones, evoluciones o cambios de herramientas. Trabajarás directamente, a nivel usuario avanzado, con: ULYSES CLOUD, AGORA, Microsoft Dynamics 365 Business Central, MAGIC INFO, KELIO, Office 365. (No es imprescindible dominar todos desde el primer día, pero sí haber trabajado con software de gestión y sentirse cómodo aprendiendo nuevas herramientas) Apoyar en el uso de Inteligencia Artificial (Copilot, Gemini, Chat GPT, entre otras) en la operativa diaria, impulsando una forma de trabajo más ágil, eficiente y orientada a la mejora continua. Qué buscamos (Nuestro perfil ideal) Experiencia previa como usuario/a de sistemas de gestión empresarial. Haber trabajado utilizando estos programas en la operativa diaria, no solo desde IT. Perfil organizado, resolutivo y con clara orientación a usuario. Capacidad para explicar y formar a personas no técnicas. Buen entendimiento de procesos operativos y administrativos. Interés y familiaridad en el uso de herramientas de Inteligencia Artificial aplicadas al trabajo diario, con inquietud por explorar nuevas soluciones que mejoren la eficiencia y la experiencia de usuario. Autonomía, responsabilidad y mentalidad de mejora continua. Muy valorable: Experiencia previa en el sector hotelero (operativa, sistemas, gestión). Haber trabajado en entornos multisistema o con varios programas a la vez. ¿Qué ofrecemos? Rol clave y muy visible dentro de la organización. Contrato Indefinido, apostamos por relaciones a largo plazo. Participación en proyectos de mejora y evolución de sistemas. Formación continua y oportunidades de crecimiento profesional Condiciones competitivas en función de la experiencia aportada. Descuentos exclusivos en productos y servicios del Grupo VP y alianzas hoteleras. Horario flexible y excelente ambiente laboral en un equipo motivado.

Is an international BPO services provider headquartered in Barcelona, Spain. From our offices located at Passeig Joan de Borbó 99-101, 7th Floor - 08039 Barcelona and C/ Bruc 149, 08037 Barcelona , we deliver top-tier customer support, technical support, and software development solutions to our global partners. Our mission is to combine professionalism, innovation, and cultural awareness to provide truly next-level service experiences for our clients and their customers. Role Overview We are currently seeking enthusiastic and motivated Customer Support Agents to join our growing team and support our operations for the Turkish market . As a Customer Support Agent, you will be the first point of contact for Turkish-speaking customers — handling inquiries via phone, email, and live chat — while ensuring every customer receives a high-quality and satisfying service experience. Deliver excellent customer support to Turkish-speaking clients. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Record all interactions accurately in the company’s CRM system. Fluent Turkish (native level) and good command of English (working proficiency). Basic computer literacy (MS Office, CRM systems, or similar tools). Prior experience in customer service, support, or call centers is an asset but not required. #Office Address:

Sales Development Representative (DACH market) &##127466;&##127480; Barcelona, hybrid Salary: €50-60k OTE (DOE) I’m working with a fast-growing SaaS founder who is expanding across Europe and is now looking for a top-performing Sales Development Representative to help them scale their outreach into the DACH market. &##128270; What you’ll do Proactively source and outreach to cold leads (cold calls, email, LinkedIn, other channels) among accommodation/hospitality providers in DACH. Qualify leads and book discovery calls / demo appointments for the senior sales team. Provide the first impression of the company, act as the first point-of-contact for prospects, and present the product value proposition in a consultative way. Track your pipeline, manage CRM data, and analyse performance: focus on quality and conversion over volume. Collaborate with Account Executives and Product stakeholders to tailor outreach and messaging for DACH clients. Occasionally attend industry events/trade shows (Europe-wide) to support business development efforts. ✅ What we’re looking for ~ Excellent German (C2 / native-level) and strong English (business fluent) ~1–2 years of B2B outbound sales/lead generation/prospecting experience, ideally in a SaaS or tech-driven environment. ~ Strategic mindset: ability to research companies, find decision-makers, and navigate complex organisations. ~ Strong communication, persistence and resilience, you can handle long sales cycles, follow-ups, and objections. ~ Data-driven attitude: comfortable working with CRM, analysing pipeline performance, and refining your own sales approach. ~ Proactive, self-motivated, collaborative, eager to learn, grow, and contribute to a fast-moving team. &##127919; What you get (offer highlights) A key role in a high-growth SaaS business targeting hospitality/lodging clients, your efforts will directly impact ARR and growth across DACH. Remote-friendly/hybrid-style working setup (with Barcelona as base) + flexibility. Great opportunity for growth and advancement as the company scales internationally. Being part of a dynamic, international and ambitious team focused on innovation and results. Recognition for performance, your success is rewarded. If this sounds like you, are fluent in German & English, driven by results and excited about SaaS growth, I’d love to see your CV and arrange a confidential chat to discuss the role

Yassir is the leading super app in the Maghreb region, serving 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub‑Saharan Africa. It is backed by VCs with $200M in funding and has raised $150 million in Series B funding, with investors such as BOND and Y Combinator. Yassir offers on‑demand services such as ride‑hailing and last‑mile delivery and is expanding into financial services to help users pay, save and borrow digitally. The company aims to create a marketplace that serves people while infusing social values. We are looking for a Senior Product Manager to lead customer communication initiatives and related product topics on the Yassir super app. • Develop and execute strategies for customer communication scope and other initiatives to improve customer’s experience, • Lead the end‑to‑end product lifecycle, from conception through launch and beyond, ensuring successful implementation and continuous improvement, • Analyze market trends, customer feedback, and performance data to inform product strategy and feature development, • Collaborate with cross‑functional teams including marketing, Ops, engineering, and design to deliver high‑impact products, • Manage stakeholder relationships effectively, particularly in a remote setup, ensuring clear communication and alignment of objectives, • Foster a culture of innovation and resourcefulness, continuously seeking new ideas and approaches to enhance our product, • Manage the day‑to‑day routines, including agile ceremonies, backlog management, project and program management, OKRs, etc., • Initially focus on customer communication scope: in‑app chat between customers and drivers, push notifications service and experience, customer care, VOIP, email service and XP, • In parallel, once established, pick up new topics and run them autonomously until a dedicated PM is hired, • Bachelor’s degree in Computer Science, Business Administration, or related field, • Proven work experience (5+ years) as a product manager in the tech industry, • Prior experience in business related field is a plus, • Previous experience managing Associate Product Managers is a plus, • Generalist profile / Well‑rounded in product management, • Good strategic thinking, • Highly autonomous, • Flexible We look forward to receiving your application! Best of luck, Your Yassir TA Team #J-18808-Ljbffr

Sales Development Representative (DACH market) &##127466;&##127480; Barcelona, hybrid Salary: €50-60k OTE (DOE) I’m working with a fast-growing SaaS founder who is expanding across Europe and is now looking for a top-performing Sales Development Representative to help them scale their outreach into the DACH market. &##128270; What you’ll do Proactively source and outreach to cold leads (cold calls, email, LinkedIn, other channels) among accommodation/hospitality providers in DACH. Qualify leads and book discovery calls / demo appointments for the senior sales team. Provide the first impression of the company, act as the first point-of-contact for prospects, and present the product value proposition in a consultative way. Track your pipeline, manage CRM data, and analyse performance: focus on quality and conversion over volume. Collaborate with Account Executives and Product stakeholders to tailor outreach and messaging for DACH clients. Occasionally attend industry events/trade shows (Europe-wide) to support business development efforts. ✅ What we’re looking for ~ Excellent German (C2 / native-level) and strong English (business fluent) ~1–2 years of B2B outbound sales/lead generation/prospecting experience, ideally in a SaaS or tech-driven environment. ~ Strategic mindset: ability to research companies, find decision-makers, and navigate complex organisations. ~ Strong communication, persistence and resilience, you can handle long sales cycles, follow-ups, and objections. ~ Data-driven attitude: comfortable working with CRM, analysing pipeline performance, and refining your own sales approach. ~ Proactive, self-motivated, collaborative, eager to learn, grow, and contribute to a fast-moving team. &##127919; What you get (offer highlights) A key role in a high-growth SaaS business targeting hospitality/lodging clients, your efforts will directly impact ARR and growth across DACH. Remote-friendly/hybrid-style working setup (with Barcelona as base) + flexibility. Great opportunity for growth and advancement as the company scales internationally. Being part of a dynamic, international and ambitious team focused on innovation and results. Recognition for performance, your success is rewarded. If this sounds like you, are fluent in German & English, driven by results and excited about SaaS growth, I’d love to see your CV and arrange a confidential chat to discuss the role

Key Responsibilities Provide Level 1 IT support via phone, email, chat, or ticketing system Log, track, and resolve incidents and service requests using ITSM tools Troubleshoot Windows OS , hardware, software, and peripheral issues Perform password resets, account unlocks, and basic Active Directory tasks Support Microsoft Office / O365 / Outlook / Teams issues Assist users with VPN, network, and connectivity problems Provide remote and onsite support when required Escalate unresolved issues to L2/L3 teams with proper documentation Follow ITIL processes , security policies, and standard operating procedures Maintain asset and inventory records Ensure customer satisfaction and SLA compliance Its a dispatch on demand role.

Una excelente oportunidad como Customer Care Agent en una E-Commerce de muebles de diseño &##127969; con un equipo joven, dinámico y multidisciplinar &##128640;. &##128187; FUNCIONES CUSTOMER CARE: Resolver preguntas e inquietudes por teléfono, chat o correo electrónico. Resolver incidencias de productos o servicios aclarando la queja del cliente, brindándole la mejor solución y dándole seguimiento para asegurar su resolución. Colaborar con nuestro Equipo de Logística, Producción y Ventas. Proporcionar a los clientes información oportuna y precisa del estado de su pedido. Seguimiento de cualquier problema hasta qué se resuelva por completo. Establecer y mantener relaciones sólidas con los clientes existentes. Elaboración de ofertas, presupuestos y la negociación de contratos. ⚙ REQUISITOS: Experiencia: No requerida. Capacidad de ponerte en el lugar del cliente. Castellano, inglés obligatorios. Manejo avanzado de ofimática. Capacidad de organización y resolución de conflictos. ❤ PUNTOS EXTRA: Preocupación e interés por el mundo de la decoración. Saber escuchar al cliente para detectar necesidades, inquietudes, etc. Fuerte capacidad para realizar múltiples tareas. Muy buen comunicador, tanto hablado como escrito. ✨ ¿QUÉ TE OFRECEMOS? Horario de mañanas (de 8:30h a 16:30h) Cuatro días en modalidad presencial y un día de teletrabajo. Contrato indefinido a tiempo completo. Suelo aproximado: 21.000€ brutos anuales Un equipo increíble &##128540;

Para reforzar nuestro equipo, estamos buscando 2 personas para el área de Customer Service, con conocimiento obligatorio de italiano y español , para trabajar de forma presencial en Las Palmas de Gran Canaria. Ubicación Las Palmas de Gran Canaria Horario Lunes a viernes 08:00 – 17:00, con pausa Funciones principales Atención al cliente a través de email, chat y teléfono Gestión y seguimiento de solicitudes y tickets Soporte informativo y operativo a clientes Colaboración con equipos internos para la resolución de casos más complejos Garantizar un alto nivel de calidad y satisfacción del cliente Requisitos indispensables Italiano fluido (C1/C2) Español fluido (C1/C2) Buenas habilidades de comunicación Capacidad de resolución de problemas Persona organizada, precisa y fiable Disponibilidad para trabajar presencialmente Requisitos valorables Experiencia previa en Customer Service / Atención al Cliente Conocimiento de herramientas de ticketing (Zendesk u otras similares) Experiencia en entornos multicanal y estructurados Ofrecemos Contrato según Convenio Colectivo Incorporación a un entorno de trabajo estructurado y en crecimiento Formación inicial y acompañamiento Ambiente de trabajo colaborativo y profesional Posibilidad de trabajo en remoto tras un período inicial de adaptación e integración en el equipo Cómo postular Enviar CV a través de correo a

Do you want to join a scale-up that’s transforming urban mobility? At Mitte, we’re fully digitizing parking and building management, helping operators and cities optimize sales, automate processes, and improve user experience. Our platform already handles over 900,000 transactions per month across Europe and the US.What you’ll doDevelop new product features and modules (Vue.js, Nest.js, React Native, Flutter).Analyze and leverage data to improve billing, occupancy, and decision-making.Optimize deployments and automate environments (DevOps, CI/CD).Build integrations with external systems and APIs.Explore and implement AI models for pricing optimization, process automation, and predictive analytics.Why Mitte?Manage rates centrally, consolidate payments and reports, and gain full operational visibility.Work in a young, innovative, and passionate team eager to learn and tackle challenges.Scale-up environment: see your impact directly and grow fast.Hybrid model: Barcelona office + 1 day remote.Flexible schedule and supportive team culture with afterworks and continuous learning.Our stackVue.js · Nest.js · React Native · Flutter · PostgreSQL · MongoDB · AWS · Terraform/Terragrunt · N8N · Retell AI · TwilioWhat we’re looking for+3 years of software development experience.Solid experience with Node.js backend and modern frontend frameworks (Vue.js preferred).Experience with relational and non-relational databases.Product engineering mindset: clean code, testing, efficiency.Autonomy, curiosity, and strong communication skills.Selection process1️⃣ 30-minute online chat with the founders2️⃣ 90-minute technical interview onsite with a practical case Ready to drive the future of mobility?

Is an international BPO services provider headquartered in Barcelona, Spain. From our offices located at Passeig Joan de Borbó 99-101, 7th Floor - 08039 Barcelona and C/ Bruc 149, 08037 Barcelona , we deliver top-tier customer support, technical support, and software development solutions to our global partners. Our mission is to combine professionalism, innovation, and cultural awareness to provide truly next-level service experiences for our clients and their customers. Role Overview We are currently seeking enthusiastic and motivated Customer Support Agents to join our growing team and support our operations for the Turkish market . As a Customer Support Agent, you will be the first point of contact for Turkish-speaking customers — handling inquiries via phone, email, and live chat — while ensuring every customer receives a high-quality and satisfying service experience. Deliver excellent customer support to Turkish-speaking clients. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Record all interactions accurately in the company’s CRM system. Fluent Turkish (native level) and good command of English (working proficiency). Basic computer literacy (MS Office, CRM systems, or similar tools). Prior experience in customer service, support, or call centers is an asset but not required. #Office Address:

Are you passionate about fashion, obsessed with exceptional customer experience, and eager to represent a global luxury brand? Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment. Why You'll Love Working with Us At Concentrix, you won't just answer questions — you'll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador. Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower. Your Day-to-Day Deliver exceptional customer support through phone, email, chat, and digital channels Provide pre- and post-sales guidance, ensuring every customer feels valued and understood Maintain expert knowledge of products and collections Log and manage all interactions within our systems, meeting SLA and quality standards Escalate issues as needed to ensure seamless customer satisfaction Collaborate with Team Leaders, support teammates, and attend regular meetings Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed What You Bring To The Team C2 German and advanced English skills Experience in customer service, ideally within a Contact Centre environment Strong communication skills — written, verbal, warm, and professional Ability to build rapport quickly and show genuine empathy Organized, reliable, and able to prioritize in a fast-paced environment Able to navigate decisions with both customer needs and brand guidelines in mind Proactive, positive, and adaptable — a true "can-do" mindset Passion for fashion, styling, and helping customers feel their best What's In It For You We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: Full-time 39 hours/week permanent contract Rotative shifts between Monday - Saturday 9:00 to 18:00 Salary 19,000 euros gross/year + up to 3,300 euros gross/year in bonus Great office location in Barcelona Full paid training on the company and the project you'll be working on Career development programs, specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice." Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1690678