Senior Indirect Tax Analyst
23 hours ago
Palma
ph3What you will do on your journey with WebBeds. /h3 pAs a Commercial Technology Specialist, you will work closely with API clients, commercial teams, and technical stakeholders across the APAC region to support, maintain, and optimise client connectivity to WebBeds’ hotel distribution platform. This involves onboarding new API partners, managing connection setup and mapping, monitoring system performance, troubleshooting connectivity issues, and ensuring seamless day-to-day technical operations for our growing client portfolio. /p pThis role requires a technically minded, analytical, and solutions-driven individual with strong problem-solving, communication, and stakeholder management skills. You will work across both technical and commercial functions, becoming an expert in WebBeds’ end-to-end business processes and technology ecosystem. Through proactive support, issue resolution, and continuous performance monitoring, you will play a key role in delivering an exceptional client experience and supporting WebBeds’ continued growth across the APAC region. /p h3In this role you will: /h3 ul libSystems and API subject matter expertise: /b Become a subject matter expert in WebBeds’ systems and API connectivity by developing in-depth knowledge of our platforms, workflows, and end-to-end business processes. /li libAPI client integration management: /b Manage API client integrations by supporting the onboarding, setup, mapping, testing, and implementation of new API client connections across the APAC region. /li libConnectivity monitoring and optimisation: /b Monitor, maintain, and optimise API connectivity by proactively reviewing connection performance, identifying trends, and ensuring stable and efficient integrations. /li libTechnical support delivery: /b Provide exceptional technical support through phone, email, chat, and virtual meetings, ensuring timely resolution of client and internal stakeholder queries. /li libTechnical issue diagnosis and resolution: /b Diagnose and resolve complex technical issues by investigating system behaviour, analysing root causes, and implementing effective solutions or workarounds. /li libIT and platform support collaboration: /b Collaborate with IT and platform support teams to escalate, track, and resolve bugs, system defects, and platform-related issues. /li libTechnical documentation creation: /b Create and maintain technical documentation including process guides, troubleshooting materials, and knowledge base articles to support operational excellence. /li libPerformance and activity analysis: /b Analyse system performance and client activity by monitoring usage trends, identifying risks or optimisation opportunities, and recommending improvements. /li libCross-functional alignment: /b Work cross-functionally with technical and commercial teams to support client onboarding, answer technical queries, and deliver seamless client experiences. /li libContinuous improvement driving: /b Drive continuous improvement initiatives by identifying process enhancements, automation opportunities, and best practices to improve operational efficiency and client satisfaction. /li /ul h3The skills we would love to see in your suitcase. /h3 ul liMinimum 2 years of experience in application support, technical support, system integration, or a related IT field. /li liBachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline, or equivalent professional experience. /li liWorking knowledge of API technologies and integration protocols such as XML, SOAP, REST, or similar. /li liStrong troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. /li liSelf-motivated, quick learner, and able to perform effectively under pressure in a fast-paced environment with competing priorities. /li liProven ability to work independently as well as collaboratively across technical and commercial teams. /li liExperience in software development, scripting, or understanding of SQL queries would be advantageous. /li liStrong attention to detail, organisational skills, and a proactive, customer-focused mindset. /li liFlexibility to work 14:00 – 23:00 Jakarta time, including weekends on a rotational basis. /li liExcellent written and verbal communication skills, with fluent English (spoken and written) required. /li liMandarin language proficiency would be considered an advantage. /li /ul /p #J-18808-Ljbffr
