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What you will do to help drive energy transition: · Handling and documentation (via salesforce) of all partner inquiries, both pre-sales and post-installation, about our battery storage systems and chargers via telephone, chat, and emails · Remote technical diagnosis of the performance of the battery storage systems and charger · On-Site technical diagnosis and support of the battery storage systems and charger · Plan on-site assignments for service technicians for fault clearance and maintenance. · Provide continuous feedback on service processes as well as proposals for improvement. · Organization and execution of technical trainings for sonnen partners · Spare Parts Management for local stocks · Regular virtual meetings with our Premium Partners in Spain to discuss service-related topics What you will need on that journey: · You have a technical studies/training with several years of relevant professional experience in the mentioned tasks. · You have at least 3+ years of expertise in the Solar industry (inverters, storage) and you are passionate about Energy Storage and Renewable Energy. · You are a problem solver who enjoys a challenge and never gives up until a problem is fixed and bring excellent communication skills. · You bring experience with CRM systems and case/ticketing systems. · You have a customer and service focus, team skills, and social competence. · You are, preferably, a native Spanish speaker and are fluent in English (additional languages are an advantage – German, Italian, Dutch, Danish, Swedish, French, etc.)