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At Drooms, the Late Shift Operations Support Specialist (OSS) is integral to delivering exceptional customer service and maintaining operational excellence. As a Late Shift OSS, you're the first point of handling 1st level inquiries with efficiency and expertise. You'll engage in specialized tasks like document redaction and indexing, plus provide critical support during late shifts and across all regions. The working hours will likely be between 3:00 PM and midnight. #Benefits • Hybrid working, • Employee health initiatives, • Ticket Restaurant, • Long service awards, • Special leave days, • Birthday treats, • After work events and annual company parties #Your challenge • First-Level Support: Serve as the first point of contact for user inquiries, providing prompt and efficient assistance via telephone, email, and chat. Address common customer queries and issues, ensuring a high level of customer service, • Data Room Management: Support in the creation, management, and archiving of data rooms. Ensuring the integrity and security of confidential information stored within these rooms, • Additional Services Execution: Perform specialized services such as document redaction, indexing, and other recurring data room tasks, adhering to the specified requirements and timelines across all regions, • Reporting: Data collection and reports creation for both customers and internal purposes, • Technical Issue Resolution: Assist in resolving basic technical issues related to applications, firewalls, and other system components, liaising with the technical team when necessary, • USB Archiving: Oversee the creation, double checking and delivery of USB and online archives, ensuring accuracy and completeness, • Cross-Functional Collaboration: Work closely with various teams, including Customer Success Managers, Product Support Specialists and Sales, to ensure a seamless customer experience, • Administrative Support: Perform a range of administrative tasks to support the team, which includes contract termination tasks, contract checks, quality assurance tasks, and other tasks from other teams which is contributing to the overall efficiency and smooth running of operations #Your skills • 1+ years of experience in Customer Service and administrative tasks and MS Office with particular emphasis on Excel, • Hands-on mentality, customer & solution orientated, multi-tasking skills and good time and organization management, • Structured, detail oriented and well organized, • Technical affinity, proactivity, and awareness of how actions can affect the overall success of a project or company, • Fluent in Spanish and English, additional language skills are advantageous At Drooms, we believe in hiring people like you - ambitious, forward thinkers who want to be more than just another employee. Will you be one of them? Apply now and we will see you on the other side! Please send us your CV in English! Please note: Candidates are encouraged to apply directly. We will not take into consideration requests or candidate profiles sent by third-party recruiters and headhunters.

About Us: INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. Job Description We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English and French via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. We are looking for applicants who are currently based in the Canary Islands You’ll be responsible for: Customer Service: • Respond promptly and professionally to customer questions through chat (Intercom)., • Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform., • Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously., • Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. Collaboration: • Work closely with other members of the support team to share knowledge and best practices., • Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience., • Participate in team meetings and training sessions to stay updated on new features, tools, and processes. Process Improvement: • Identify recurring customer issues and suggest improvements to enhance the support process., • Contribute to the development and updating of support documentation and resources., • Provide feedback to the Support Team Lead on potential improvements to tools and workflows. Ideally you’ll have: Education and Experience: • Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred., • at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment., • Familiarity with Intercom or similar customer support tools (e.g., Zendesk). Skills and Competencies: • Excellent written and verbal communication skills., • Strong problem-solving abilities and attention to detail., • Ability to manage multiple inquiries simultaneously in a fast-paced environment., • High level of empathy and customer-centric mindset. Languages: • Fluency in English and French is a must. Spanish or German is also a plus. What’s in it for you: • We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands., • Competitive Salary: A highly attractive compensation package., • Professional Growth: Opportunities for career advancement and personal development in a fast-growing company., • Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users!

Heymondo is a rapidly growing travel insurance company known for our dynamic and collaborative work environment. We value the opinions and efforts of all our team members, fostering a culture of learning, growth, and dedication. We are seeking two highly customer-focused and detail-oriented Customer Care Specialists to cover our weekend shifts. These roles will champion the customer experience across our digital products, ensuring that every interaction reflects our mission: making life easier for travelers . • Customer Care Specialist for the Italian and Spanish markets – fluent Spanish and native-level Italian skills required., • Customer Care Specialist for the Spanish and International markets – bilingual proficiency in Spanish and English required. In this role, as a Customer Care Specialist, you will play a key role in providing exceptional support to our customers and ensuring their needs are met efficiently and effectively. You'll be responsible for handling customer inquiries, resolving issues, and delivering personalised solutions, while consistently representing our brand with professionalism and empathy. Your focus will be on providing timely responses, maintaining a high level of customer satisfaction, and collaborating with internal teams to ensure a seamless experience from initial contact to issue resolution. You will be the voice of the customer, ensuring that feedback is communicated to relevant teams to drive improvements and enhance our products and services. Ready to make a difference, one customer at a time? Mission: Deliver exceptional customer service by providing timely, accurate, and personalised support. Focus on resolving customer inquiries efficiently, reducing response times, and continuously improving the customer experience to uphold the highest standards of service and satisfaction. Key activities / responsibilities to perform: • Ensure customer satisfaction and provide professional customer support., • Knowing our products inside and out so that you can understand the customer’s needs and recommend solutions., • Discuss with customers on different channels and provide information on the company’s products and services., • Take the extra mile to engage customers., • Offer information about coverage and price to prospective customers. o Responding promptly to customer inquiries., • Provide feedback to the management team on: the efficiency of the customer service tools, new customer needs, how to enhance any website/App value proposition., • Liaise with other departments and provide support to them. Claims Support: • Collect all the information of the customers to open claims with the Insurance company., • Follow up on open cases., • Resolution of claims, doubts and incidents for our travelers. Requirements: • Both positions require fluent Spanish. One role requires native-level Italian skills, while the other requires fluent proficiency in English., • At least 3 years of experience in a similar position (Remote Customer Care in Travel &/or Insurance industry)., • Ability to multitask. (Email/Chat/Voice), • Medium level computer skills., • Effective communication skills – both verbal and non-verbal., • Must always be friendly and willing to provide assistance to others., • Ability to cope in a fast paced job environment., • Must be able to critically analyze all situations and solve problems efficiently. Schedule: Full Time • 37.5-hour work week from Friday to Tuesday (with Wednesday and Thursday off). This schedule can be semi-flexible depending on the candidate’s availability, but the position requires working from Friday to Monday at a minimum. Our value proposition: • Indefinite contract., • Possibility to evolve alongside the growth of Heymondo., • Competitive annual salary + variable based on your performance., • Flexible and good work environment.

We’re partnering with an innovative start-up to build the factories of tomorrow. They’re redefining “smart” for manufacturing SMEs with Industrial IoT, Data, AI and cloud—moving from visibility, to optimization, to LLM-powered agents that continuously improve production. In this position you’ll build LLM-based workflows and agentic features for real factories: ship clean services in Python/C#, wire up retrieval (embeddings + vector/hybrid search), add tool/function calling so models can act, and iterate with domain experts. We value self-driven engineers who communicate transparently (“I don’t know yet—can we figure it out together?” beats over-promising). Location: Spain (remote-first). Preference for North of Spain (Galicia, Asturias, Cantabria, Basque Country). No profiles outside Spain. Occasional travel to Switzerland. Process : Intro → team chat → tech deep-dive → short practical → final chat. WHAT YOU'LL DO • Build services & APIs in Python and C# (.NET), integrating with IoT/ERP/MES and cloud components (Azure preferred)., • Design & implement LLM workflows and agents : tool/function calling, retrieval pipelines, prompt/JSON orchestration, and safe control flow (graphs/state)., • Own quality end-to-end : tests, reviews, CI/CD, telemetry, tracing/logging; guardrails and simple evals; keep things observable and debuggable., • Evaluate AI in production: add offline/online evaluation, benchmarks, and safety checks; measure value, not just accuracy., • Collaborate transparently : give realistic estimates, surface risks early, and ask for help when needed., • Continuously improve: iterate with domain experts to turn prototypes into stable, maintainable services. In your first 90 days you might: • Ship a small Python or C# service that talks to an ERP/MES., • Launch an agentic workflow (2 tools, JSON I/O) with retries, tracing/metrics, lightweight evals & guardrails., • Productionize (CI/CD, auth, alerts); add knowledge access only if needed (RAG or deterministic) and track value (success rate, p95). WHAT YOU BRING • 3–5 years of software engineering experience (or equivalent impact)., • Strong Python and C#/.NET skills; you’ve built and shipped APIs/services., • You’ve shipped at least one LLM product or serious POC (cloud or open-source models)., • Experience with at least one LLM orchestration framework (e.g., LangGraph/LangChain—others welcome)., • Solid with datastores (SQL/NoSQL) and event/streaming basics., • Hands-on with RAG and a vector/hybrid search backend (e.g., Postgres/pgvector, Qdrant/Weaviate, Elasticsearch/Azure AI Search)., • Solid with SQL (schemas, migrations); working knowledge of NoSQL/event/streaming basics., • Cloud & containers: Docker; CI/CD (GitHub Actions/Azure DevOps); basic Kubernetes/Azure or willingness to learn quickly., • Mindset : self-driven, outcome-oriented, and radically transparent in communication., • Language : English (min. C1) Nice to have: • Industrial/edge exposure (OPC UA, MQTT), queues/streams, or time-series data., • ML engineering basics (PyTorch/TensorFlow), feature stores, data pipelines., • Observability (OpenTelemetry, Grafana), security, and role-based access in data/AI systems., • German language skills. HOW WE WORK (AND WHY IT'S FUN) • AI‑first, pragmatism‑driven: Use AI where it makes a real difference; use classic engineering where it’s better., • Small team, big ownership: You’ll have autonomy, clear goals, and direct impact on customers., • Real industry impact: Your code helps reduce waste, save energy, and make factories more resilient. BENEFITS • 23 days of holidays, • Learning budget (courses/conferences), • Top-tier hardware, • Flexible hours, • Remote work (default), • Occasional travel to Switzerland, • Yearly strategic off-site READY TO MAKE AN IMPACT? We’re looking for someone who thrives in a fast-paced, innovation-driven environment — someone adaptable, curious, and ready to solve real problems with smart, modern tools. If that sounds like you, we’d love to hear your story. Send your CV and 1–2 links (GitHub, demo, or brief write-up of an LLM workflow you built). No perfect match? If you bring strong Python/C# fundamentals and real curiosity about LLM systems, we still want to hear from you.

¡Seguimos buscando talento…y nos encantaría que te unieras a nuestro equipo! Para que nos conozcas algo mejor, UST es una multinacional norteamericana certificada como Top Employer y Great Place To Work, con más de 35.000 empleados a nivel global y con presencia en más de 35 países. Somos líderes en servicios de tecnología digital y proporcionamos soluciones tecnológicas de gran alcance a grandes compañías. ¿Qué buscamos? Buscamos incrementar nuestro equipo un/a QA Manual con amplia experiencia en Canales Asistidos, para colaborar junto con uno de nuestros principales clientes, líder en su sector a nivel mundial. Modalidad de trabajo: 100% remoto Lugar de trabajo: Cualquier provincia de España Horario: de L-V 9.00 a 18.00 horas Requisitos mínimos • Experiencia como QA manual para el área de Canales Asistidos (voz, chat, mail, Branch, whatsapp)., • Amplia experiencia con JIRA, Confluence. SCRUM y creación de Test Plan., • Conocimiento en gestión de proyecto (uso de JIRA para el diseño y ejecución de pruebas)., • Conocimiento de inglés, mínimo leído y escrito., • Flexibilidad de horario, porque se trata de un proyecto de LATAM., • Es posible que sea necesario que vayan alguna vez físicamente a la oficina, que se encuentra en Madrid. Idiomas: • Inglés, mínimo leído y escrito, • Español, Nativo. ¿Qué te ofrecemos? • 23 días laborables de vacaciones y el 24 y 31 de diciembre., • Numerosos beneficios sociales (seguro médico, ayuda al teletrabajo, seguro de vida y seguro de accidentes)., • Programa de Retribución Flexible (tarjeta comida, cheques guardería, tarjeta transporte, clases de inglés online, seguro médico para tu familia…)., • Acceso gratuito a varias plataformas de formación., • Estabilidad y carrera profesional., • Tenemos implantado un plan de compensación de referencias internas., • Posibilidad de elección de percibir tu salario en 12 o 14 pagas., • Medidas de conciliación (teletrabajo, asesoramiento de especialistas (psicólogo, nutricionista, entrenador personal)., • Plataforma UST Club descuentos y descuentos en gimnasios. Si quieres conocer más, no dudes en inscribirte y nos pondremos en contacto contigo para ampliarte información de la posición ¡Te estamos esperando! En UST nos comprometemos con la igualdad de oportunidades en nuestros procesos de selección y no realizamos ningún tipo de discriminación por razón de raza, género, discapacidad, edad, religión, orientación sexual o nacionalidad. Estamos comprometidos con la discapacidad y apostamos por la incorporación de personas con certificado de discapacidad.

Heymondo is a rapidly growing travel insurance company known for our dynamic and collaborative work environment. We value the opinions and efforts of all our team members, fostering a culture of learning, growth, and hard work. We are seeking a highly customer-focused and detail-oriented Customer Care Specialist to champion the customer experience across our digital products, ensuring that every interaction aligns seamlessly with our company’s mission: making life easier for travelers. In this role, as a Customer Care Specialist, you will play a key role in providing exceptional support to our customers and ensuring their needs are met efficiently and effectively. You'll be responsible for handling customer inquiries, resolving issues, and delivering personalized solutions, while consistently representing our brand with professionalism and empathy. Your focus will be on providing timely responses, maintaining a high level of customer satisfaction, and collaborating with internal teams to ensure a seamless experience from initial contact to issue resolution. You will be the voice of the customer, ensuring that feedback is communicated to relevant teams to drive improvements and enhance our products and services. Ready to make a difference, one customer at a time? Mission: Deliver exceptional customer service by providing timely, accurate, and personalised support. Focus on resolving customer inquiries efficiently, reducing response times, and continuously improving the customer experience to uphold the highest standards of service and satisfaction. Key activities / responsibilities to perform: • Ensure customer satisfaction and provide professional customer support., • Knowing our products inside and out so that you can understand the customer’s needs and recommend solutions., • Discuss with customers on different channels and provide information on the company’s products and services., • Take the extra mile to engage customers., • Offer information about coverage and price to prospective customers. o Responding promptly to customer inquiries., • Provide feedback to the management team on: the efficiency of the customer service tools, new customer needs, how to enhance any website/App value proposition., • Liaise with other departments and provide support to them. Claims Support: • Collect all the information of the customers to open claims with the Insurance company., • Follow up on open cases., • Resolution of claims, doubts and incidents for our travelers. Requirements: • Bilingual: Native-level English skills required, and Spanish., • At least 3 years of experience in a similar position (Remote Customer Care in Travel &/or Insurance industry)., • Ability to multitask. (Email/Chat/Voice), • Medium level computer skills., • Effective communication skills – both verbal and non-verbal., • Must always be friendly and willing to provide assistance to others., • Ability to cope in a fast paced job environment., • Must be able to critically analyze all situations and solve problems efficiently. Schedule: Full Time • 37.5 hour work week from Monday to Friday., • 100% Remote (we have a very nice office right next to Torre Agbar in Barcelona in case you want to work from there too) Office Location: Barcelona Our value proposition: • Indefinite contract, • Possibility to evolve alongside the growth of Heymondo., • Competitive annual salary + variable based on your performance., • Flexible and good work environment.