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ÚNETE A GVC GAESCO COMO AGENTE DE CUSTOMER CARE ¿Estás listo/a para formar parte de una de las empresas líderes en servicios financieros? En GVC Gaesco, buscamos personas apasionadas por el trato al cliente y con ganas de marcar la diferencia en cada interacción. Como Agente de Customer Care, serás el corazón de la experiencia del cliente, asegurando que cada consulta, incidencia o solicitud sea resuelta con la excelencia que nos define. Tus responsabilidades principales: • Ofrecer atención personalizada a clientes a través de teléfono, correo y chat., • Resolver dudas e incidencias relacionadas con productos y operaciones de inversión., • Comercializar productos y servicios financieros de manera proactiva., • Gestionar tareas administrativas, revisión y validación de documentación., • Identificar y convertir clientes potenciales. Requisitos clave: • Formación: Grado universitario o Grado Superior en Economía, Empresa o similar., • Idiomas: Dominio bilingüe de catalán y español., • Habilidades técnicas: Buen manejo de herramientas informáticas (Microsoft Office, CRM)., • Experiencia valorable: Atención al cliente en el sector financiero. Y lo más importante, tus habilidades personales: • Empatía y vocación de servicio., • Capacidad para trabajar en equipo y colaborar., • Organización y habilidad para priorizar tareas., • Ganas de aprender y mejorar continuamente., • Responsabilidad e iniciativa para proponer mejoras. Lo que te ofrecemos: • Un entorno profesional y dinámico con un equipo comprometido., • Formación continua para tu desarrollo en el sector financiero., • Posibilidades reales de crecimiento profesional., • Beneficios exclusivos como parte de una empresa líder., • Flexibilidad para favorecer la conciliación personal y profesional. 📩 ¿Te unes al reto? Si eres una persona dinámica, orientada al cliente y con ganas de formar parte de un equipo que transforma cada interacción en una experiencia positiva, ¡queremos conocerte! Envía tu CV a rrhh@gvcgaesco.es indicando en el asunto: Candidatura Agente Customer Care.

#OVHcloud Avec plus d’1,5 millions de clients dans le Monde, OVHcloud est le leader Européen du cloud computing et le 3ème hébergeur Internet au rang mondial. Notre entreprise emploie plus de 2200 collaborateurs et nos équipes croissent à toute vitesse, en France comme à l’international. Avec 30 datacenters et une présence commerciale sur les 5 continents, nous fabriquons nos propres serveurs et maîtrisons ainsi l’ensemble de notre chaine industrielle. Nousdéfendons un cloud innovant et différent, qui respecte les valeurs européennes de liberté de choix, de transparence, d’ouverture aux standards, de protection de la vie privée. Afind’accompagner notre croissance, nous sommes constamment en quête de nouveaux talents qui partagent nos valeurs et nos ambitions. #Département Nousrecherchons un Chargé de satisfaction clients (H/F) pour notre département Service Client au sein de l'unité Support Web. En tant que Chargé de satisfaction clients, vous contribuerez à l'optimisation de la satisfaction de nos clients et à leur fidélisation. Vous apporterez des réponses à leurs questions et des solutions à leurs besoins réels, autour des domaines de la facturation et de la mise en place des services commandés. #Missions Voucherchez un poste hyper-formateur en relation client ? Vous êtes curieux, astucieux et vous avez le sens du service ? Ce poste est fait pour vous ! Vous rejoindrez l’équipe support Web, notre équipe de passionnés qui s’attache chaque jour à délivrer une qualité de service exceptionnelle et dont l’expérience client est la clé de notre succès. En tant que chargé de satisfaction client H/F, vos activités seront : 1. Apporter des solutions aux demandes des clients : • Assister les clients via téléphone, mail et chat sur toutes leurs demandes liées aux service web d'OVHcloud, • Délivrer une haute qualité de service afin de délivrer une expérience client de haut niveau, • Assurer le suivi des dossier clients et respecter les engagements pris dans les délais impartis, • Interagir avec les différents services (internes et externes) afin de garantir le bon déroulement du suivi de commande, • Assurer le suivi de la demande client jusqu’à sa complète résolution 2.Participer à la vie de l’équipe : • Prendre part aux temps forts de la vie de l’équipe, • Partager ses connaissances et ses bonnes pratiques, • Se former en permanence aux nouveaux produits, outils et technologies #Profil • Vous avez une première expérience réussie en relation client., • Vous vous démarquez grâce à votre aisance relationnelle et un bon niveau rédactionnel. Ouvert sur le monde, vous aimez travailler dans un contexte international., • Avec un grand sens du service, vous souhaitez avoir un impact positif sur vos contacts internes et externes. La pédagogie et l'écoute n'ont pas de secret pour vous., • Votre appétence pour l'informatique ne fait aucun doute, vous êtes incollable sur le Pack Office., • Vous êtes autonome et capable de travailler dans un environnement en évolution rapide., • Vous êtes enthousiaste à l'idée de rejoindre une entreprise dynamique!, • Parler Français, Espagnol et Anglais Vous voulez rejoindre une aventure humaine unique ? Explorer de nouvelles voies et utiliser vos talents et votre énergie pour soutenir un projet ambitieux ? Vous êtes au bon endroit. N'hésitez plus et rejoignez l'aventure OVHcloud !

🚀 Business Development Manager (Inbound) para Tech Scale-up 🌟 SOBRE LA OPORTUNIDAD Una compañía tecnológica internacional en plena fase de expansión y respaldada por fondos de inversión de primer nivel. Hemos desarrollado una plataforma digital líder que simplifica y optimiza procesos complejos. España representa actualmente uno de nuestros mercados clave, con un potencial de crecimiento masivo. 🎯 TU MISIÓN Como Business Development Manager (Inbound), serás el motor de conversión de nuestra vertical B2C en España. Operarás en un entorno dinámico de alto rendimiento, gestionando solicitudes entrantes en tiempo real y reactivando usuarios que han mostrado interés previo en la plataforma. 🛠️ Responsabilidades Clave: • 📞 Gestión Inbound Real-Time: Atender llamadas y chats en tiempo real para cerrar ventas sobre leads con alta intención de compra., • 🔄 Estrategia Winback: Contactar proactivamente a usuarios registrados que no completaron su proceso de activación., • ⚡ Activación de Usuarios: Identificar puntos de fuga en el funnel y reactivar a usuarios en fases intermedias del proceso., • 📊 Reporting y Calidad: Mantener un control riguroso de métricas comerciales, tiempos de respuesta (SLAs) y registro diario en el CRM., • 📈 Uplift de Conversión: Aplicar metodologías de mejora continua para superar sistemáticamente los objetivos marcados. 👤 PERFIL IDEAL ✅ Imprescindibles: • 💼 Experiencia: Sólida trayectoria en ventas B2C de ciclo rápido (BDM, Closer, Inside Sales o perfil comercial similar)., • 🗣️ Idiomas: Nivel de inglés fluido (mínimo C1) para la coordinación diaria con equipos internacionales., • ⚙️ Herramientas: Dominio o familiaridad con entornos CRM y plataformas de gestión comercial multicanal (telefonía IP, chat y gestión de tickets)., • 🧠 Mindset: Orientación total a datos, rigor operativo y rapidez de aprendizaje en entornos digitales de ritmo acelerado. 💰 LO QUE OFRECEMOS • 💵 Salario Fijo: Competitivo según experiencia + tramo variable atractivo ligado a KPI’s., • 📈 Plan de Comisiones: Estructura variable transparente basada en volumen, calidad y retención., • 🌍 Impacto: Proyecto internacional con capacidad de impacto directo en el negocio local., • 🏢 Cultura: Integración en un equipo senior de alto rendimiento., • 📍 Ubicación: Madrid o alrededores., • 🏠 Modalidad: Híbrido. 📝 ¿TE ATREVES AL RETO? Si eres un profesional de las ventas enfocado a resultados, analítico y quieres dar el siguiente paso en tu carrera dentro de una tecnológica en plena aceleración, ¡queremos conocerte! 🤝 En Hanbai estamos comprometidos con los valores de equidad, igualdad, diversidad, inclusión y respeto de las personas, desarrollando políticas y procedimientos que integren la igualdad de trato y oportunidades entre todas las personas.

About the job About Take a Chef Founded in 2012, Take a Chef began with a deep belief that the best of the culinary talent should not be kept hidden behind the thick walls of a restaurant's kitchen; it should be allowed to shine at the one place where everyone enjoys the most treasured meals- one's own dining table.With the combination of technology, passion for food, and love for the hospitality business, we have been able to offer the #1 global solution in the market to provide high-quality private chef services at any destination, at any given time.Last year, we delivered our services to +100,000 clients in over 100 countries thanks to our +40,000 private chefs and a network of +300 partners, ranging from global luxury villa rental companies to local PMCs and concierge service agencies such as Airbnb LUXE, Onefinestay, Inspirato, Le Collectionist, AMEX or John Paul. About the role At Take a Chef, we connect chefs and food lovers around the world through unique culinary experiences. As we continue to grow, we’re looking for an ambitious, proactive, and creative Customer Success Intern to join our team.This role is ideal for someone organized, goal-oriented, and eager to think outside the box to deliver outstanding solutions and exceptional service. If you enjoy working in a fast-paced, collaborative environment and have a hands-on mentality, this could be a great fit.At Take a Chef, we believe great ideas come from everywhere—and the best results come from teamwork.If that sounds like your kind of challenge, we’d love to meet you. What You’ll Do • Provide world-class customer service and act as the link between chefs, clients, and partners globally, • Manage daily communication with clients, chefs, and partners via email, phone, and chat, • Assist users and partners in a friendly, proactive, and efficient manner, ensuring proper follow-up, • Support day-to-day operations by handling inquiries, complaints, service modifications, and platform-related issues, • Help source replacement chefs when needed and ensure smooth service delivery, • Collaborate with the accounting team on payments and invoicing tasks, • Work with the marketing team to support promotions and campaigns, • Track and support chefs and clients before, during, and after each experience, • Take ownership of reservations and seek client conversion You’ll Be a Great Fit If You Have • Fluency in English (C2) and Spanish (spoken and written), • Strong communication and interpersonal skills, • A proactive mindset with a true desire to deliver excellent customer experiences, • Problem-solving and analytical abilities, • Strong organizational skills and attention to detail, • Ability to multitask and work in a fast-paced environment, • Basic mathematical skills Nice to Have • Experience in customer service, hospitality, tourism, or account management, • Familiarity with CRM tools (HubSpot is a plus), • Experience with customer support/ticketing tools (Intercom, Zendesk, Helpdesk, etc.), • Knowledge of additional languages (Italian or French is a plus), • Experience working with tools like Excel, Gmail, Slack, • Availability to provide holiday cover for colleagues, including some weekends. Why You’ll Love Working at Take a Chef • A passionate, supportive, and multicultural team, • Continuous learning through internal training programs, • Hybrid work model, • Quarterly cash incentives, • Fun, collaborative, and dynamic work environment, • 25 vacation days per year

Importante laboratorio farmacéutico con sede en Madrid precisa ampliar su equipo de IT. Funciones ✔ • Atender incidencias por teléfono, correo o chat., • Restablecer contraseñas y gestionar accesos., • Configurar equipos y cuentas de usuario., • Resolver problemas de software y hardware Se requiere 🧩 • FP de Sistemas, Ingeniería Informática o similar., • Ingles C1, • Experiencia previa en sistemas operativos: Windows, Linux., • Hardware básico, instalación y diagnostico de PCs, impresoras y monitores., • Experiencia en resolución de incidencias y soporte técnico., • Directorio activo y gestión de usuarios., • Gestion de Tickets., • Capacidad de trabajo en equipo y orientación a resultados., • Proactividad y capacidad de aprendizaje continuo Condiciones ✨ Contrato indefinido , presencial 100% Salario según convenio Ubicación: Leganés

About the Opportunity Our client is a well-established global consumer technology brand with a strong international presence. As part of its continued investment in customer experience excellence, the company is seeking a Regional Customer Experience Operations Manager, EMEA to take ownership of customer support operations across multiple European markets. This role offers a unique opportunity to drive customer experience strategy, oversee outsourced service operations, influence product improvements through Voice of Customer (VOC) insights, and partner with cross-functional stakeholders on a regional scale. Key Responsibilities Own end-to-end customer service operations across EMEA, including phone, email, and chat channels. Manage and optimize BPO vendor performance against key operational metrics such as CSAT, FCR, SLA, AHT, backlog and resolution rates. Conduct service quality audits, interaction sampling, and calibration activities to ensure consistent customer experience standards. Analyze VOC trends and customer feedback to identify improvement opportunities and influence product and process enhancements. Lead resolution of complex customer escalations and major service incidents through root cause analysis and corrective action planning. Ensure compliance with GDPR and relevant European customer protection regulations. Prepare regional operational reviews and performance reports for global leadership. What We're Looking For 3+ years of customer service, customer experience, or contact center operations management within Europe. Strong hands-on experience managing BPO or outsourced customer service vendors. Deep understanding of contact center KPIs including CSAT, FCR, SLA, AHT, and quality metrics. Experience building QA frameworks, performing audits, and handling high-severity escalations. Familiarity with CRM platforms; Salesforce experience is highly desirable. Business-level English; additional European languages are a significant advantage. Ability to work independently across multiple time zones and stakeholders. Location Europe-based (Remote within Europe) Candidates must currently reside in Europe and possess valid work authorization within the region. Why Join Regional ownership across diverse European markets. High visibility with global leadership teams. Opportunity to shape customer experience strategy and service excellence. Strong cross-functional exposure across Operations, Product, Supply Chain and Engineering teams. How to Apply If you are interested in exploring this confidential opportunity, please apply directly or contact us for a private discussion. All applications will be handled with strict confidentiality.

Únete a FindBalance.App y transforma vidas ¿Te gustaría formar parte de un equipo multidisciplinar que está redefiniendo el futuro del tratamiento de la obesidad? En Balance, una plataforma digital innovadora, buscamos médicos especializados (o ganas de formarse) en el manejo multidisciplinar y farmacológico de la obesidad para brindar atención personalizada y marcar una diferencia significativa en la vida de nuestros pacientes. Requisitos imprescindibles Educación : Licenciatura/Grado en Medicina (Obligatorio). Especialización : Experiencia o interés en el tratamiento de la obesidad, incluyendo el manejo farmacológico. Condiciones: Ser autónomo y estar colegiado en España. Habilidades : Compromiso con la empatía, trabajo en equipo e innovación. ¿Qué te ofrecemos? Flexibilidad : Tú eliges tu horario y disponibilidad (mínimo de horas requerido). Remoto : Brinda consultas desde donde te encuentres. Crecimiento profesional : Formación continua en el tratamiento de la obesidad. Equipo multidisciplinar : Trabaja junto a nutricionistas, entrenadores personales y psicólogos especializados. ¿Cómo trabajamos? Consultas por videollamada y chat con pacientes. Atención personalizada con planes adaptados a las necesidades de cada paciente. Enfoque integral que combina farmacología, cambios de hábitos y apoyo continuo.

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description About Us Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. At Thermo Fisher Scientific, each one of our 125,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. It’s a chance to realize your best – professionally and personally. The job Are you passionate about applying your chemistry expertise to solve real-world challenges? This 18-month fixed-term role is ideal for scientists who enjoy combining technical problem-solving with meaningful customer interaction. As a Technical Application Scientist II, you will partner with researchers and customers to resolve complex chemistry-related questions that directly impact their success and the effective use of Thermo Fisher Scientific products. You will collaborate closely with cross-functional teams to deliver high-quality solutions, while continuously expanding your technical knowledge across a diverse chemical product portfolio. Continuous learning is central to this role. You will have opportunities to deepen your expertise, stay current with new technologies and applications, and contribute to a collaborative, international team that values innovation, inclusion, and professional growth. Discover what Mai, a Technical Application Scientist, finds fulfilling about this role: https://www.youtube.com/watch?v=z4aV8NnZxwY&feature=youtu.be What will you do • Provide expert-level technical support for Thermo Fisher Scientific chemical product portfolios by addressing customer inquiries via telephone, email, and web chat., • Own and manage technical cases from initial inquiry through resolution, ensuring timely, high-quality customer support., • Collaborate with internal teams including Quality Assurance and Product Management to resolve complex technical issues and identify effective solutions., • Maintain accurate and detailed records of customer interactions within CRM systems to support service excellence and continuous improvement., • Proactively recommend enhancements to technical knowledge bases, websites, processes and other company-managed resources to improve usability and customer experience., • Invest in your professional development through ongoing product training, continuous learning, and exposure to new applications and emerging technologies., • Participate in cross-functional projects and special initiatives to broaden technical expertise and career development opportunities. Education and competencies required • Master’s degree or Ph.D. in Chemistry, Biochemistry, or a related scientific discipline., • 1–5 years of hands-on laboratory experience, with demonstrated ability to troubleshoot experiments and interpret scientific data., • Strong written and verbal communication skills, with the ability to explain complex technical concepts to diverse audiences., • Customer-focused mindset with a passion for delivering high-quality scientific support., • Ability to work independently while contributing effectively within a collaborative team environment., • Fluency in German and English (required). Additional language (Spanish, French or Italian) is a plus. What’s in it for you • Competitive salary, • Annual Incentive bonus, • Generous benefits package, • Opportunity to work partially from home (subject to location), • Excellent career progression opportunities within a global organization, • Extensive training and development opportunities, • An innovative, inclusive, and international working environment Apply today! http://jobs.thermofisher.com Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description About Us Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. At Thermo Fisher Scientific, each one of our 125,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. It’s a chance to realize your best – professionally and personally. The job Are you passionate about applying your chemistry expertise to solve real-world challenges? This 18-month fixed-term role is ideal for scientists who enjoy combining technical problem-solving with meaningful customer interaction. As a Technical Application Scientist II, you will partner with researchers and customers to resolve complex chemistry-related questions that directly impact their success and the effective use of Thermo Fisher Scientific products. You will collaborate closely with cross-functional teams to deliver high-quality solutions, while continuously expanding your technical knowledge across a diverse chemical product portfolio. Continuous learning is central to this role. You will have opportunities to deepen your expertise, stay current with new technologies and applications, and contribute to a collaborative, international team that values innovation, inclusion, and professional growth. Discover what Mai, a Technical Application Scientist, finds fulfilling about this role: https://www.youtube.com/watch?v=z4aV8NnZxwY&feature=youtu.be What will you do • Provide expert-level technical support for Thermo Fisher Scientific chemical product portfolios by addressing customer inquiries via telephone, email, and web chat., • Own and manage technical cases from initial inquiry through resolution, ensuring timely, high-quality customer support., • Collaborate with internal teams including Quality Assurance and Product Management to resolve complex technical issues and identify effective solutions., • Maintain accurate and detailed records of customer interactions within CRM systems to support service excellence and continuous improvement., • Proactively recommend enhancements to technical knowledge bases, websites, processes and other company-managed resources to improve usability and customer experience., • Invest in your professional development through ongoing product training, continuous learning, and exposure to new applications and emerging technologies., • Participate in cross-functional projects and special initiatives to broaden technical expertise and career development opportunities. Education and competencies required • Master’s degree or Ph.D. in Chemistry, Biochemistry, or a related scientific discipline., • 1–5 years of hands-on laboratory experience, with demonstrated ability to troubleshoot experiments and interpret scientific data., • Strong written and verbal communication skills, with the ability to explain complex technical concepts to diverse audiences., • Customer-focused mindset with a passion for delivering high-quality scientific support., • Ability to work independently while contributing effectively within a collaborative team environment., • Fluency in German and English (required). Additional language (Spanish, French or Italian) is a plus. What’s in it for you • Competitive salary, • Annual Incentive bonus, • Generous benefits package, • Opportunity to work partially from home (subject to location), • Excellent career progression opportunities within a global organization, • Extensive training and development opportunities, • An innovative, inclusive, and international working environment Apply today! http://jobs.thermofisher.com Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

ÚNETE A GVC GAESCO COMO AGENTE DE CUSTOMER CARE ¿Estás listo/a para formar parte de una de las empresas líderes en servicios financieros? En GVC Gaesco, buscamos personas apasionadas por el trato al cliente y con ganas de marcar la diferencia en cada interacción. Como Agente de Customer Care, serás el corazón de la experiencia del cliente, asegurando que cada consulta, incidencia o solicitud sea resuelta con la excelencia que nos define. Tus responsabilidades principales: • Ofrecer atención personalizada a clientes a través de teléfono, correo y chat., • Resolver dudas e incidencias relacionadas con productos y operaciones de inversión., • Comercializar productos y servicios financieros de manera proactiva., • Gestionar tareas administrativas, revisión y validación de documentación., • Identificar y convertir clientes potenciales. Requisitos clave: • Formación: Grado universitario o Grado Superior en Economía, Empresa o similar., • Idiomas: Dominio bilingüe de catalán y español., • Habilidades técnicas: Buen manejo de herramientas informáticas (Microsoft Office, CRM)., • Experiencia valorable: Atención al cliente en el sector financiero. Y lo más importante, tus habilidades personales: • Empatía y vocación de servicio., • Capacidad para trabajar en equipo y colaborar., • Organización y habilidad para priorizar tareas., • Ganas de aprender y mejorar continuamente., • Responsabilidad e iniciativa para proponer mejoras. Lo que te ofrecemos: • Un entorno profesional y dinámico con un equipo comprometido., • Formación continua para tu desarrollo en el sector financiero., • Posibilidades reales de crecimiento profesional., • Beneficios exclusivos como parte de una empresa líder., • Flexibilidad para favorecer la conciliación personal y profesional. 📩 ¿Te unes al reto? Si eres una persona dinámica, orientada al cliente y con ganas de formar parte de un equipo que transforma cada interacción en una experiencia positiva, ¡queremos conocerte! Envía tu CV a indicando en el asunto: Candidatura Agente Customer Care.

Customer Support Representatives (CSR´s) provide end-user client support on-demand via phone, email, chat or other "remote" tools". CSR´s are considered the first line of support for our products, and engage with end-users across various customer segments, including individuals, advisers, and i

About the Opportunity Our client is a well-established global consumer technology brand with a strong international presence. As part of its continued investment in customer experience excellence, the company is seeking a Regional Customer Experience Operations Manager, EMEA to take ownership of customer support operations across multiple European markets. This role offers a unique opportunity to drive customer experience strategy, oversee outsourced service operations, influence product improvements through Voice of Customer (VOC) insights, and partner with cross-functional stakeholders on a regional scale. Key Responsibilities • Own end-to-end customer service operations across EMEA, including phone, email, and chat channels., • Manage and optimize BPO vendor performance against key operational metrics such as CSAT, FCR, SLA, AHT, backlog and resolution rates., • Conduct service quality audits, interaction sampling, and calibration activities to ensure consistent customer experience standards., • Analyze VOC trends and customer feedback to identify improvement opportunities and influence product and process enhancements., • Lead resolution of complex customer escalations and major service incidents through root cause analysis and corrective action planning., • Ensure compliance with GDPR and relevant European customer protection regulations., • Prepare regional operational reviews and performance reports for global leadership. What We're Looking For • 3+ years of customer service, customer experience, or contact center operations management within Europe., • Strong hands-on experience managing BPO or outsourced customer service vendors., • Deep understanding of contact center KPIs including CSAT, FCR, SLA, AHT, and quality metrics., • Experience building QA frameworks, performing audits, and handling high-severity escalations., • Familiarity with CRM platforms; Salesforce experience is highly desirable., • Business-level English; additional European languages are a significant advantage., • Ability to work independently across multiple time zones and stakeholders. Location • Europe-based (Remote within Europe), • Candidates must currently reside in Europe and possess valid work authorization within the region. Why Join • Regional ownership across diverse European markets., • High visibility with global leadership teams., • Opportunity to shape customer experience strategy and service excellence., • Strong cross-functional exposure across Operations, Product, Supply Chain and Engineering teams. How to Apply If you are interested in exploring this confidential opportunity, please apply directly or contact us for a private discussion. All applications will be handled with strict confidentiality.

#OVHcloud Avec plus d’1,5 millions de clients dans le Monde, OVHcloud est le leader Européen du cloud computing et le 3ème hébergeur Internet au rang mondial. Notre entreprise emploie plus de 2200 collaborateurs et nos équipes croissent à toute vitesse, en France comme à l’international. Avec 30 datacenters et une présence commerciale sur les 5 continents, nous fabriquons nos propres serveurs et maîtrisons ainsi l’ensemble de notre chaine industrielle. Nousdéfendons un cloud innovant et différent, qui respecte les valeurs européennes de liberté de choix, de transparence, d’ouverture aux standards, de protection de la vie privée. Afind’accompagner notre croissance, nous sommes constamment en quête de nouveaux talents qui partagent nos valeurs et nos ambitions. #Département Nousrecherchons un Chargé de satisfaction clients (H/F) pour notre département Service Client au sein de l'unité Support Web. En tant que Chargé de satisfaction clients, vous contribuerez à l'optimisation de la satisfaction de nos clients et à leur fidélisation. Vous apporterez des réponses à leurs questions et des solutions à leurs besoins réels, autour des domaines de la facturation et de la mise en place des services commandés. #Missions Voucherchez un poste hyper-formateur en relation client ? Vous êtes curieux, astucieux et vous avez le sens du service ? Ce poste est fait pour vous ! Vous rejoindrez l’équipe support Web, notre équipe de passionnés qui s’attache chaque jour à délivrer une qualité de service exceptionnelle et dont l’expérience client est la clé de notre succès. En tant que chargé de satisfaction client H/F, vos activités seront : 1. Apporter des solutions aux demandes des clients : • Assister les clients via téléphone, mail et chat sur toutes leurs demandes liées aux service web d'OVHcloud, • Délivrer une haute qualité de service afin de délivrer une expérience client de haut niveau, • Assurer le suivi des dossier clients et respecter les engagements pris dans les délais impartis, • Interagir avec les différents services (internes et externes) afin de garantir le bon déroulement du suivi de commande, • Assurer le suivi de la demande client jusqu’à sa complète résolution 2.Participer à la vie de l’équipe : • Prendre part aux temps forts de la vie de l’équipe, • Partager ses connaissances et ses bonnes pratiques, • Se former en permanence aux nouveaux produits, outils et technologies #Profil • Vous avez une première expérience réussie en relation client., • Vous vous démarquez grâce à votre aisance relationnelle et un bon niveau rédactionnel. Ouvert sur le monde, vous aimez travailler dans un contexte international., • Avec un grand sens du service, vous souhaitez avoir un impact positif sur vos contacts internes et externes. La pédagogie et l'écoute n'ont pas de secret pour vous., • Votre appétence pour l'informatique ne fait aucun doute, vous êtes incollable sur le Pack Office., • Vous êtes autonome et capable de travailler dans un environnement en évolution rapide., • Vous êtes enthousiaste à l'idée de rejoindre une entreprise dynamique!, • Parler Français, Espagnol et Anglais Vous voulez rejoindre une aventure humaine unique ? Explorer de nouvelles voies et utiliser vos talents et votre énergie pour soutenir un projet ambitieux ? Vous êtes au bon endroit. N'hésitez plus et rejoignez l'aventure OVHcloud !

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description About Us Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. At Thermo Fisher Scientific, each one of our 125,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. It’s a chance to realize your best – professionally and personally. The job Are you passionate about applying your chemistry expertise to solve real-world challenges? This 18-month fixed-term role is ideal for scientists who enjoy combining technical problem-solving with meaningful customer interaction. As a Technical Application Scientist II, you will partner with researchers and customers to resolve complex chemistry-related questions that directly impact their success and the effective use of Thermo Fisher Scientific products. You will collaborate closely with cross-functional teams to deliver high-quality solutions, while continuously expanding your technical knowledge across a diverse chemical product portfolio. Continuous learning is central to this role. You will have opportunities to deepen your expertise, stay current with new technologies and applications, and contribute to a collaborative, international team that values innovation, inclusion, and professional growth. Discover what Mai, a Technical Application Scientist, finds fulfilling about this role: https://www.youtube.com/watch?v=z4aV8NnZxwY&feature=youtu.be What will you do • Provide expert-level technical support for Thermo Fisher Scientific chemical product portfolios by addressing customer inquiries via telephone, email, and web chat., • Own and manage technical cases from initial inquiry through resolution, ensuring timely, high-quality customer support., • Collaborate with internal teams including Quality Assurance and Product Management to resolve complex technical issues and identify effective solutions., • Maintain accurate and detailed records of customer interactions within CRM systems to support service excellence and continuous improvement., • Proactively recommend enhancements to technical knowledge bases, websites, processes and other company-managed resources to improve usability and customer experience., • Invest in your professional development through ongoing product training, continuous learning, and exposure to new applications and emerging technologies., • Participate in cross-functional projects and special initiatives to broaden technical expertise and career development opportunities. Education and competencies required • Master’s degree or Ph.D. in Chemistry, Biochemistry, or a related scientific discipline., • 1–5 years of hands-on laboratory experience, with demonstrated ability to troubleshoot experiments and interpret scientific data., • Strong written and verbal communication skills, with the ability to explain complex technical concepts to diverse audiences., • Customer-focused mindset with a passion for delivering high-quality scientific support., • Ability to work independently while contributing effectively within a collaborative team environment., • Fluency in German and English (required). Additional language (Spanish, French or Italian) is a plus. What’s in it for you • Competitive salary, • Annual Incentive bonus, • Generous benefits package, • Opportunity to work partially from home (subject to location), • Excellent career progression opportunities within a global organization, • Extensive training and development opportunities, • An innovative, inclusive, and international working environment Apply today! http://jobs.thermofisher.com Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Customer Support Representatives (CSR´s) provide end-user client support on-demand via phone, email, chat or other "remote" tools". They are support generalists with a practical level of knowledge across a range of products and customer types and expertise spanning usage, investment, and basic t

About the Opportunity Our client is a well-established global consumer technology brand with a strong international presence. As part of its continued investment in customer experience excellence, the company is seeking a Regional Customer Experience Operations Manager, EMEA to take ownership of customer support operations across multiple European markets. This role offers a unique opportunity to drive customer experience strategy, oversee outsourced service operations, influence product improvements through Voice of Customer (VOC) insights, and partner with cross-functional stakeholders on a regional scale. Key Responsibilities • Own end-to-end customer service operations across EMEA, including phone, email, and chat channels., • Manage and optimize BPO vendor performance against key operational metrics such as CSAT, FCR, SLA, AHT, backlog and resolution rates., • Conduct service quality audits, interaction sampling, and calibration activities to ensure consistent customer experience standards., • Analyze VOC trends and customer feedback to identify improvement opportunities and influence product and process enhancements., • Lead resolution of complex customer escalations and major service incidents through root cause analysis and corrective action planning., • Ensure compliance with GDPR and relevant European customer protection regulations., • Prepare regional operational reviews and performance reports for global leadership. What We're Looking For • 3+ years of customer service, customer experience, or contact center operations management within Europe., • Strong hands-on experience managing BPO or outsourced customer service vendors., • Deep understanding of contact center KPIs including CSAT, FCR, SLA, AHT, and quality metrics., • Experience building QA frameworks, performing audits, and handling high-severity escalations., • Familiarity with CRM platforms; Salesforce experience is highly desirable., • Business-level English; additional European languages are a significant advantage., • Ability to work independently across multiple time zones and stakeholders. Location • Europe-based (Remote within Europe), • Candidates must currently reside in Europe and possess valid work authorization within the region. Why Join • Regional ownership across diverse European markets., • High visibility with global leadership teams., • Opportunity to shape customer experience strategy and service excellence., • Strong cross-functional exposure across Operations, Product, Supply Chain and Engineering teams. How to Apply If you are interested in exploring this confidential opportunity, please apply directly or contact us for a private discussion. All applications will be handled with strict confidentiality.

About Windsor.ai We connect 350+ marketing and sales data sources to wherever teams actually work today: Claude, ChatGPT, and Copilot (native, one-click MCP), plus BI tools, spreadsheets, and warehouses like BigQuery, Snowflake, Redshift, and Databricks. We power analytics for UBS, Puma, Colgate, and Heineken, our customer base doubles roughly every 10 months, and we are adding our first US-time-zone closer. ⭐ Why you'll love it You sell the category everyone is asking about. Windsor.ai is one of the few data platforms natively listed in the Claude and ChatGPT app directories , so you lead with "your data, live in your AI chat," not "why AI matters." Customer count doubles every ~10 months, and commission is uncapped. Senior, 100% remote team. Ship ideas in days, not quarters. Direct line to everyone in the company and a roadmap you can influence. Build skills across MarTech, modern data stacks, and the emerging agentic/MCP ecosystem. ️ What you'll do Own the full cycle for $10-60k ACV deals (demo to close), including consolidating fragmented, self-serve customers (multiple teams, regions, or agencies) into single Enterprise agreements . Show customers how to get their data into Claude, ChatGPT, Copilot, and their warehouse/BI stack in minutes, no code. Be an AI-native seller: use LLMs across research, account planning, personalization, and follow-up. We expect the person doing the selling to run their own stack on AI. Partner with engineering and feed product with market insight (LLM destinations, write-back actions, new connectors). ✅ Must-haves 3+ yrs closing B2B SaaS, $25k+ deal size, 100%+ quota. Genuinely fluent with LLM tools (Claude / ChatGPT / Copilot). You use them daily and can demo connecting live data to them. SQL basics (SELECT / JOIN / GROUP BY), and can talk ELT vs ETL and how clean data feeds AI agents and MCP. Hands-on with at least one warehouse (Snowflake, BigQuery, Redshift, or Databricks). Familiarity with BI/AdTech (Power BI, Looker, GA4, Google and Meta Ads). Excellent English, ready to work within ±2h of Central European Time. ✨ Nice-to-haves Built with or sold products that use MCP / AI agents, and understand how connectors plug into Claude or ChatGPT. Power BI / Looker certs. dbt / Fivetran / Airbyte exposure. Compensation & perks OTE US $30,000-65,000 (60/40 split) plus uncapped accelerators. 100% remote, and a free-forever product you can learn on from day one. How to apply Record a 3-min Loom: pitch Windsor.ai and show data landing where a buyer actually wants it, live in Claude or ChatGPT via the Windsor MCP (a warehouse works too). Bonus: run one SQL query to confirm the data arrived. Attach a 30-day territory plan (bullets are fine). Tell us one way you already use AI to sell. Ready to help teams put their data to work inside AI? Let's talk.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position At Roche, we believe the next frontier of healthcare innovation hinges on our ability to effectively connect, orchestrate, and leverage our global Clinical and Commercial Intelligence. Generative AI has moved beyond simple chat interfaces; we are building an enterprise-wide ecosystem of autonomous, reasoning, and self-improving agents to solve unprecedented challenges in the Diagnostics Commercial space. As the Lead AI Engineer , you will serve as the principal technical authority and strategic catalyst for our next-generation AI architecture. This is a high-impact, senior-level role demanding both technical excellence and strategic leadership. You will define the global blueprint for how multi-agent systems interact, orchestrate complex workflows, connect with legacy enterprise data, and execute autonomous decisions safely. Your leadership will directly transform Roche Diagnostics' commercial agility, pricing modeling, market-access strategies, and international customer engagement frameworks. The Opportunity + Define the Enterprise Blueprint : Act as the chief architect and technical visionary for Roche's Commercial GenAI platform strategy. Design the core multi-agent orchestration blueprints, common state-management protocols, and shared tool-use boundaries across the global diagnostics enterprise. + Drive Cutting-Edge R&D to Production : Lead the technical evaluation and strategic adoption of emerging agentic paradigms (e.g., hierarchical multi-agent teams, reflection loops, knowledge semantic models, and complex orchestration architectures using frameworks like LangGraph, AutoGen, or custom orchestrators). + Champion Engineering Excellence & Governance : Establish rigorous enterprise-level standards for LLMOps and Agent-Ops. Define global frameworks for agentic benchmarking, fallback mechanics, semantic caching, automated cost containment, and guardrailing to prevent runaway autonomous loops. + Act as a Catalyst Partner : Work hand-in-hand with senior business executives, global product heads, and legal/compliance councils to transform multi-million dollar business problems into robust, highly compliant, agent-driven software realities. + Mentor and Upskill : Cultivate a world-class community of practice. While you may not have traditional direct HR reports initially, you will exert significant influence through matrixed leadership, mentoring senior developers and AI engineers across our global digital hubs. Who You Are You are a seasoned software architect and a pioneer in the AI engineering space. You possess a unique blend of deep technical mastery, architectural pragmatism, and executive-level communication skills. You thrive when translating ambiguous enterprise challenges into deterministic, scalable software systems, and you are passionately driven by the opportunity to apply AI to a business that saves lives. Education & Qualifications: + Postgraduate degree (Master's or Ph.D. preferred) in Computer Science, Software Engineering, AI/Machine Learning, or an equivalent technical field. Technical Experience & Capabilities: + Senior Engineering Track Record: 8+ years of hands-on software engineering experience, including at least 3+ years specifically architecting, deploying, and scaling complex Generative AI and LLM workflows in enterprise production environments. + Orchestration Expertise: Deep, production-tested experience with state-management in agentic networks (e.g., building directed acyclic graphs for LLM reasoning, handling agent-to-agent negotiation loops, and implementing persistent cognitive memory). + System Design & Security: Outstanding expertise in microservices architecture, secure API orchestration, semantic routing, and cloud-native scaling (AWS/Azure/GCP). Highly proficient in advanced vector search, graph databases (e.g., Neo4j), and hybrid retrieval mechanisms. + Rigorous Evaluation Mindset: Proven track record of designing custom evaluation frameworks for non-deterministic AI systems, balancing tradeoffs between latency, execution cost, token limits, and reasoning accuracy. + Regulated Industry Acumen: Prior experience designing automated systems within highly regulated frameworks (Healthcare, Finance, or Aerospace) is highly desirable. An intimate understanding of AI safety, algorithmic bias mitigation, and data privacy compliance is required. + Influential Leadership: Exceptional ability to influence without formal authority, present complex technical roadmaps to non-technical C-suite stakeholders, and drive alignment across cross-functional matrix organizations. What We Offer At Roche, we foster an environment built on trust, psychological safety, and radical innovation. We offer an executive-level total rewards package, including highly competitive base compensation, performance-driven bonuses, comprehensive health and wellness benefits, flexible executive hybrid work arrangements, and the profound satisfaction of steering the digital transformation of a global healthcare leader. Roche is an equal opportunity employer and strictly prohibits unlawful discrimination. Who we are A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let's build a healthier future, together. Roche is an Equal Opportunity Employer. #J-18808-Ljbffr

Business Development Manager (Inbound) para Tech Scale-up SOBRE LA OPORTUNIDADUna compañía tecnológica internacional en plena fase de expansión y respaldada por fondos de inversión de primer nivel. Hemos desarrollado una plataforma digital líder que simplifica y optimiza procesos complejos. España representa actualmente uno de nuestros mercados clave, con un potencial de crecimiento masivo. TU MISIÓNComo Business Development Manager (Inbound), serás el motor de conversión de nuestra vertical B2C en España. Operarás en un entorno dinámico de alto rendimiento, gestionando solicitudes entrantes en tiempo real y reactivando usuarios que han mostrado interés previo en la plataforma.️ Responsabilidades Clave: Gestión Inbound Real-Time: Atender llamadas y chats en tiempo real para cerrar ventas sobre leads con alta intención de compra. Estrategia Winback: Contactar proactivamente a usuarios registrados que no completaron su proceso de activación.⚡ Activación de Usuarios: Identificar puntos de fuga en el funnel y reactivar a usuarios en fases intermedias del proceso. Reporting y Calidad: Mantener un control riguroso de métricas comerciales, tiempos de respuesta (SLAs) y registro diario en el CRM. Uplift de Conversión: Aplicar metodologías de mejora continua para superar sistemáticamente los objetivos marcados. PERFIL IDEAL✅ Imprescindibles: Experiencia: Sólida trayectoria en ventas B2C de ciclo rápido (BDM, Closer, Inside Sales o perfil comercial similar).️ Idiomas: Nivel de inglés fluido (mínimo C1) para la coordinación diaria con equipos internacionales.⚙️ Herramientas: Dominio o familiaridad con entornos CRM y plataformas de gestión comercial multicanal (telefonía IP, chat y gestión de tickets). Mindset: Orientación total a datos, rigor operativo y rapidez de aprendizaje en entornos digitales de ritmo acelerado. LO QUE OFRECEMOS Salario Fijo: Competitivo según experiencia + tramo variable atractivo ligado a KPI’s. Plan de Comisiones: Estructura variable transparente basada en volumen, calidad y retención. Impacto: Proyecto internacional con capacidad de impacto directo en el negocio local. Cultura: Integración en un equipo senior de alto rendimiento. Ubicación: Madrid o alrededores. Modalidad: Híbrido. ¿TE ATREVES AL RETO?Si eres un profesional de las ventas enfocado a resultados, analítico y quieres dar el siguiente paso en tu carrera dentro de una tecnológica en plena aceleración, ¡queremos conocerte! En Hanbai estamos comprometidos con los valores de equidad, igualdad, diversidad, inclusión y respeto de las personas, desarrollando políticas y procedimientos que integren la igualdad de trato y oportunidades entre todas las personas.

Nuestro cliente es una empresa tecnológica que gracias a su plataforma actúa como un proveedor de atención primaria que ofrece servicios clínicos bajo un modelo de membresía. Trabajan con empresas y aseguradoras para proporcionar a sus empleados acceso rápido y sencillo a una amplia gama de servicios médicos digitales (videoconsulta, chat médico, prescripción electrónica, etc.). Buscamos un perfil de Country Manager (CM) con un mindset hands-on y con un fuerte enfoque comercial para lanzar y liderar la expansión de la compañía en España Se trata de un reto de apertura de país: construirás toda la operación desde cero – desde las primeras ventas, hasta la creación del equipo local y la adaptación de la propuesta de valor al mercado español El CM reportará directamente al CEO, tendrá la responsabilidad completa del P&L de España y actuará como principal impulsor/a del éxito y crecimiento de la compañía en el país • Definir la estrategia de entrada, crecimiento y posicionamiento en el mercado español, tanto en el canal corporativo como en el de aseguradoras, • Asumir la responsabilidad del P&L de la unidad de negocio en España, garantizando el cumplimiento de los objetivos de ingresos y rentabilidad Desarrollo de negocio & Ventas (rol muy hands-on) • Liderar personalmente las actividades comerciales iniciales, construyendo partnerships estratégicos y cerrando los primeros acuerdos clave en canales directos e indirectos, • Adaptar el modelo comercial y la oferta a las particularidades y necesidades del mercado español Construcción y liderazgo de equipo • Reclutar, desarrollar y gestionar un equipo cross-functional (Sales, Operaciones, Área Médica, Marketing), • Fomentar la cultura de la compañía y actuar como referente y mentor/a del equipo en España Operaciones & Gestión del ecosistema • Supervisar la ejecución, calidad y eficiencia de todas las operaciones locales, • Garantizar la correcta coordinación entre las funciones de Sales, Operaciones, Área Médica y Marketing Alineamiento con la central • Actuar como puente principal entre el equipo español y la sede central, asegurando el alineamiento estratégico y una comunicación fluida, • Lanzamiento / Scale-up: Experiencia en entornos de alto crecimiento, con capacidad demostrada para construir equipos y operaciones desde cero, idealmente en entorno B2B, • Sólido perfil comercial de Software: Experiencia en Ventas, Desarrollo de Negocio o Dirección Comercial, de SaaS en B2B y valorable en sectores como salud, wellbeing, beneficios para empleados o ecosistema de brokers / mediación, • Visión estratégica + ejecución hands-on: Capacidad para definir la visión de país y, al mismo tiempo, liderar la ejecución del día a día, • Liderazgo & gestión de personas: Experiencia probada construyendo, inspirando y gestionando equipos de alto rendimiento, • Inglés fluido. Se valorará el conocimiento de italiano, • Perfil flexible, resiliente, orientado a resultados, muy hands-on y cómodo en entornos de fuerte crecimiento y cambio #J-18808-Ljbffr

Geotab ® is a global leader in IoT and connected transportation and certified "Great Place to Work™." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out ourblog and follow us @InsideGeotab onInstagram . We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Solutions Engineer (Segment) who will drive technical success in the pursuit of large and strategic opportunities within their areas of expertise, resulting in increased revenue. If you love technology, and are keen to join an industry leader - we would love to hear from you! As a Senior Solutions Engineer, your key area of responsibility will be driving technical pre-sales success across large and strategic fleet opportunities. You will be responsible for running discovery sessions, technical demos, pilots, and proof-of-concepts, while positioning Geotab solutions by understanding customer business challenges and identifying the best fit. You will also develop segment-specific knowledge contributing to playbooks and knowledge bases, lead strategic projects with partners and third-party integrators, and provide market feedback to Product Management. You will need to work closely with Business Development Managers, Business Segment Managers, Account/Engagement Managers, the Signature Accounts Team, Product Management, and other Solutions Engineering teams. To be successful in this role you will be a self-starter with strong communication and presentation skills, able to articulate complex concepts to both technical and non-technical audiences. In addition, the successful candidate will have a customer-focused mindset, strong problem-solving abilities, and the business acumen to drive revenue through pre-sales engagements. Develop and maintain comprehensive knowledge of the Geotab ecosystem, serving as a Subject Matter Expert (SME) to empower end-users and partners (through the channel team) and enhance their understanding of Geotab solutions. Educate and collaborate with the channel team, enabling partners and end-users to optimize their utilization of Geotab's technology, products, and solutions, tailoring the approach to meet their specific needs. Partner with Business Development as the technical prime to drive Geotab's continued growth with large/enterprise fleets. Run technical pre-sales activities ranging from discovery, technical demos, pilots, POC's (but not limited to) enabling enriching customer engagement experience maximizing the chances of a sale. Assess and analyze prospect business challenges, identifying Geotab's viability and defining Geotab solutions to meet those needs. Develop segment knowledge (per segment) contributing to playbooks and knowledge base to drive large/complex prospect opportunities, feeding the channel team to drive partner based opportunities that fall under segment categorisation. Are an expert in one or more segments, consulted by your peers, and work with Segment Managers on go to market strategies. Identify and implement methods for automation and standardization for demonstrations and implementations based on Segment expertise and business requirements. Contribute to the continuous improvement of the company's offerings by providing segment based feedback, through knowledge and customer/prospect engagement to the Product Management teams. Maintain and develop a smooth transition plan to the channel teams, upon acquisition of a prospect to a customer to ensure service and solution goals are met. Collaborate with the Geotab revenue generating teams to identify and deliver effective solutions for customer challenges, by working closely with them and their partners, contributing to sales growth, ecosystem expansion and customer retention. Ensure documentation and reporting of prospective opportunities and projects are tracked using standards (JIRA & Salesforce) to enable communication flows and workload management. Are able to work independently with minimal guidance from your manager, receiving validation on your solution proposals. Lead and oversee strategic projects, collaborating closely with partners, third-party integrators, and customers to ensure seamless implementation, deployment, and success. Mentor and support Solutions Engineers and other team members, sharing knowledge, expertise, and best practices to promote skill development and professional growth. 5-8 years of experience in a relevant technical field, such as Solutions Engineering, Sales Engineering, Engineering Support, Software Development, Automotive Engineering, Data Science, Technical Account Management, or Business Development. Business acumen and a desire to drive revenue growth through prospect and pre-sales engagements. Effective problem-solving and critical thinking abilities, with the capacity to assess customer challenges and propose viable solutions. Ability to collaborate effectively with cross-functional teams, including sales, product development, and customer support. A customer-focused mindset, with a commitment to understanding client needs and delivering exceptional service. Experience with sales or business development, with the ability to identify and pursue potential opportunities. Strong communication and presentation skills, including the ability to articulate complex concepts to both technical and non-technical audiences. Time management and organizational skills, with the ability to manage multiple projects and priorities simultaneously. Proven track record of successful customer engagements, project management, and team collaboration. Experience in mentoring, guiding and leading team members to better solutions. Proven ability to maintain and grow technical knowledge to the level of a subject matter expert. Ability to lead and create training sessions for audiences with a variety of technical backgrounds. If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees. At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish - in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, "Geotab"), you acknowledge Geotab's collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice. #J-18808-Ljbffr

As part of our journey to become an AI-First bank, we are looking for a Conversational AI Program Lead – Global AI Transformation to drive the transformation of customer & internal chat experiences across Santander's channels. In this role, you will lead end-to-end implementation projects of the Global Conversational AI Products for chat, working closely with local CDAIOs, technology teams, and business units to improve customer experience, optimize operations, and unlock new sources of value. You will combine deep project management expertise, strategic leadership and technical skills to accelerate the transformation across our global service operations — enabling truly intelligent, personalized, and efficient customer engagement at scale. • Conversational AI Transformation Lead the global AI transformation program for chat products, aligning roadmap and initiatives with Santanderâs AI strategy., • Understand business needs and translate them into scalable, secure, and compliant AI use cases that deliver measurable value., • Collaborate with product and platform teams to integrate AI chat capabilities into the channels., • Identify the best approach for adding maximum value with Global AI products for chat., • Own the end-to-end proposal and plan, identifying all the activities, dependencies and stakeholders., • Chat products evolution Understand AI global chat products architecture, features and possibilities., • Collaborate with Product Owners to keep up to date with product roadmap., • Identify potential features based on business needs and their contribution., • Challenge business needs and be able to differentiate between essential and nice-to-have., • Evaluate and pilot new product features and technologies, working with partners such as OpenAI or Anthropic., • Cross-Functional Collaboration & Change Enablement Work with business, legal, technology and program teams to coordinate the end-to-end adoption of chat global products., • Lead efficient communication, being able to break down complex problems and explain them to different audiences., • Understand the situation of each implementation, including critical path and dependencies., • Identify potential issues in advance, suggest proposals and measure the corresponding impact., • Collaborate with program and adoption teams to detect possible standardizations and evolve program organization., • Serve as a trusted advisor to business and technology leaders, translating technical innovation into business impact. Professional Experience 10+ years of experience in technology or engineering roles, with at least 5 years leading transformation with DATA/AI technologies. (Required) Proven track record leading projects/teams in complex situations due to technical or context complexities. (Required) Strong expertise in DATA/AI technologies and solutions. (Required) Hands-on experience with cloud environments, APIs, and CI/CD pipelines. (Required) Demonstrated leadership managing multi-disciplinary teams in agile environments. (Required) Hard Skills Deep knowledge understanding of Data & AI solutions, including integration architectures, data flows, and performance optimization. (Required) Fluent in English and Spanish. (Required) Soft Skills Excellent communication skills â able to explain technical concepts to non-technical audiences and influence at executive level. Well-organized, strategic and analytical mindset with hands‑on execution drive. Ability to deep dive in details if needed. Ability to focus on the final goal being practical, excluding what is not necessary according to plan priorities. Proven ability to collaborate across global teams and manage complex stakeholder ecosystems. Passion for technology, experimentation, and continuous learning. Join a Global AI Transformation team at one of the worldâs leading financial institutions. You will help redefine how millions of customers interact with Santander, working at the intersection of AI, technology, and human experience. We offer: • Global impact: Work with AI leaders across multiple countries to design the future of customer interaction., • Continuous learning: Access to the Santander Open Academy, global AI community, and specialized upskilling programs., • Flexibility & wellbeing: Hybrid work model, flexible hours, wellness programs, and family-friendly benefits., • Competitive rewards: Competitive salary, performance-based incentives, and exclusive financial advantages. Santander is proud to be an organization that provides equal opportunities regardless of age, gender, disability, civil status, race, religion, or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates. #J-18808-Ljbffr

• Diseñar y desarrollar agentes IA autónomos y sistemas multi-agente para automatizar procesos complejos de negocio, • Crear arquitecturas RAG (Retrieval-Augmented Generation) integrando bases de datos vectoriales, conocimiento empresarial y APIs externas, • Implementar agentes de gestión integral del cliente conectados mediante MCP a aplicaciones críticas (CRM, plataformas de medios, analytics, etc.), • Diseño y Desarrollo De Agentes IA, • Diseñar y desarrollar agentes IA autónomos y sistemas multi-agente para automatizar procesos complejos de negocio, • Crear arquitecturas RAG (Retrieval-Augmented Generation) integrando bases de datos vectoriales, conocimiento empresarial y APIs externas, • Implementar agentes de gestión integral del cliente conectados mediante MCP a aplicaciones críticas (CRM, plataformas de medios, analytics, etc.), • Utilizar frameworks de orquestación como LangChain, LangGraph, CrewAI o similares., • Automatizar workflows operativos en Google Marketing Platform (GMP), plataformas de advertising y herramientas de reporting, • Desarrollar soluciones de IA generativa para mejorar comunicaciones, generación de insights y tareas repetitivas, • Crear pipelines de datos y procesos de calidad/gobernanza de datos, • Optimizar procesos de reporting y análisis mediante automatización inteligente, • Diseñar arquitecturas de datos escalables en entornos multi-cloud (GCP, AWS, Azure), • Implementar soluciones production-ready con alta disponibilidad y rendimiento, • Integrar sistemas mediante APIs, webhooks y conectores personalizados, • Gestionar bases de datos SQL, NoSQL y vectoriales, • Trabajar estrechamente con equipos de marketing, tecnología, producto y negocio, • Traducir necesidades de negocio en soluciones técnicas viables, • Evangelizar y formar internamente en capacidades de IA y automatización, • Participar en la definición de roadmap de productos e innovación, • Agente De Gestión Integral Del Cliente, • Diseñar la arquitectura del agente considerando múltiples fuentes de datos del cliente, • Implementar conexiones MCP a sistemas clave: CRM, plataformas de advertising (Google Ads, Meta, etc.), analytics, billing, project management, • Desarrollar capacidades de: consulta de datos, actualización de información, generación de reportes, alertas proactivas, recomendaciones inteligentes, • Asegurar seguridad, privacidad y gobernanza de datos sensibles, • Crear interfaces conversacionales (chat, voz) para interacción con equipos internos, • Medir y optimizar el rendimiento y ROI del agente, • Grado universitario en Ingeniería, Ciencias de Datos, Informática o similar, • Máster/especialización en Data Science, IA o Generative AI (valorado), • Al menos 4 años de experiencia en ingeniería de datos, desarrollo de software o roles técnicos similares (de los cuales al menos /1-2 años trabajando con IA Generativa, LLMs y arquitecturas agénticas)., • Experiencia demostrable en desarrollo de agentes IA y sistemas multi-agente, • Experiencia en entornos de agencia de medios, marketing digital o advertising (altamente valorado)., • Python avanzado (imprescindible), • Frameworks de IA: LangChain, LangGraph, LlamaIndex, o similares, • LLMs y Generative AI: OpenAI, Anthropic, Google Gemini, etc., • Arquitecturas RAG y bases de datos vectoriales (Pinecone, Chroma, Weaviate, etc.), • Cloud Platforms: GCP, AWS o Azure (al menos una, preferiblemente GCP), • Bases de datos: BigQuery, PostgreSQL, SQL, • APIs y Integraciones: RESTful APIs, webhooks, MCP (Model Context Protocol), • Git y metodologías de desarrollo ágil, • Conocimiento de Google Marketing Platform (GMP), analytics y advertising tech (valorado), • Pensamiento analítico y capacidad de resolver problemas complejos, • Visión producto: capacidad de diseñar soluciones end-to-end centradas en el usuario, • Autonomía y proactividad en la identificación de oportunidades de automatización, • Comunicación efectiva con perfiles técnicos y de negocio, • Aprendizaje continuo y adaptabilidad a tecnologías emergentes, • Orientación a resultados y capacidad de entregar valor de negocio medible #J-18808-Ljbffr

Life is too short for a boring career, so build an extraordinary one with us. We believe your career should spark the same thrill and curiosity as your personal interests. Creativity drives everything we do, turning ideas into meaningful impact. With opportunities across brands, markets, and divisions, your growth knows no boundaries. As the Multidivision Search Media Manager for CDMO in Spain & Portugal, reporting to the Multidivision Head of Media, you will be a key player in shaping our media strategy build the strategic roadmap, ensure technical excellence, and capitalize on emerging AI search solutions to drive business growth within all Search touchpoints. You'll work closely with marketing teams, media community, our media agency, and other key stakeholders to maximize the impact of our campaigns. This role offers a unique blend of strategic planning, hands‑on execution, and collaborative teamwork, allowing you to make a significant contribution to the growth of our brands in the Spanish & Portuguese market. • Search Strategy: Define and lead the One Search strategy across divisions, ensuring an integrated approach across Paid Search, SEO, Amazon, TikTok Search and emerging LLM environments., • AI & Next-Gen Search Growth: Ensure strong website visibility across each brand’s must-win territories within LLMs and AI-powered search, while identifying and capitalizing on new paid media opportunities within these environments (Google Ads: AI Max, Chat GPT Ads…)., • SEA: Search Golden Rules compliance, Housekeeping excellence, naming convention full compliant., • SEO‑to‑GEO: Top visibility, Website excellence & GEO readiness, AI adoption, must-win territory visibility and campaign performance., • Brand Activation & Agency Leadership: Partner with Marketing and Media teams to translate brand priorities into effective Search activations, acting as the key strategic SPOC for media agencies across Paid and Organic Search., • Tools, Capabilities & Community Enablement: Act as the Melody Champion and key reference within the Media CDMO team, driving adoption, best‑in‑class usage and know‑how across the Media Community, while fostering broader Search capabilities and best practices., • AI Media Champion: Accelerates the adoption of generative and analytical artificial intelligence tools across a company's media, • Develop strong relationships with Zone & Global media colleagues to build & share best practices and influence on key issues affecting market The ideal candidate is a strategic thinker, a skilled communicator, and a data‑driven decision‑maker. You are passionate about the beauty industry and possess a deep understanding of the media landscape. Your skills include: • People Developer: Ability to mentor and guide team members., • Strategist: Proven ability to develop and execute successful media strategies., • Innovator: A proactive approach to identifying and implementing new media opportunities., • Integrator: Excellent collaboration and communication skills to work effectively with cross‑functional teams., • Entrepreneur: A proactive and results‑oriented approach to problem‑solving., • Knowledge of Media Platforms & Tools: Expertise in various media platforms and analytical tools., • Strategic Planning: Ability to develop and implement comprehensive media strategies., • A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!), • Real responsibility from day 1, there’s no sitting on the sidelines at L’Oréal, • An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!, • A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together create meaningful impact. We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio‑economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law. #J-18808-Ljbffr

In this role you drive the design, execution, and continuous optimization of end-to-end lead journeys from anonymous engagement to MQL across global brands. You balance global standards with regional needs to deliver scalable, frictionless journeys and ensure consistent capture, nurturing, scoring, and qualification. You treat lead flow as a product, governed and measured for improvement, with collaboration across sales, marketing, and analytics. This is an opportunity to shape demand generation systems that impact conversion early in the funnel and enable cross-brand efficiency. • Own and optimize lead journeys from anonymous engagement through MQL across global brands, • Design and govern dark-funnel capture, identification, nurturing, scoring, and qualification flows, • Own routing logic and lifecycle governance up to MQL handoff, • Align lead capture and engagement across web forms, chat, messaging, call-back, and other interaction channels, • Partner with regional teams to adapt journeys to local market needs while maintaining global standards, • Monitor funnel performance through MQL; diagnose bottlenecks, leakage, and growth opportunities, • Govern lead data hygiene, taxonomy, and cross-platform consistency, • Collaborate with analytics to improve attribution, scoring accuracy, and funnel reporting through MQL, • Strong experience in demand generation operations, lead management, or marketing operations, • Hands-on work with marketing automation platforms, lifecycle orchestration, and lead scoring, • Solid understanding of CRM concepts and MQL definitions, handoff logic, and governance, • Experience supporting multiple brands or regions within a shared demand generation model, • Analytical mindset with the ability to diagnose funnel issues and optimize performance through MQL, • Clear communicator in global, cross-functional environments, • Owns complexity and communicates clearly, • Collaborative across brands, regions, and functions, • Documentation and governance mindset, • Marketing automation platforms, • Lifecycle orchestration, • Lead scoring Marketing Operations Manager / Lead Journey - Ingersoll-Rand coslada, madrid, es #J-18808-Ljbffr

Life is too short for a boring career, so build an extraordinary one with us. We believe your career should spark the same thrill and curiosity as your personal interests. Creativity drives everything we do, turning ideas into meaningful impact. With opportunities across brands, markets, and divisions, your growth knows no boundaries. As the Multidivision Search Media Manager for CDMO in Spain & Portugal, reporting to the Multidivision Head of Media, you will be a key player in shaping our media strategy build the strategic roadmap, ensure technical excellence, and capitalize on emerging AI search solutions to drive business growth within all Search touchpoints. You'll work closely with marketing teams, media community, our media agency, and other key stakeholders to maximize the impact of our campaigns. This role offers a unique blend of strategic planning, hands‑on execution, and collaborative teamwork, allowing you to make a significant contribution to the growth of our brands in the Spanish & Portuguese market. • Search Strategy: Define and lead the One Search strategy across divisions, ensuring an integrated approach across Paid Search, SEO, Amazon, TikTok Search and emerging LLM environments., • AI & Next-Gen Search Growth: Ensure strong website visibility across each brand’s must-win territories within LLMs and AI-powered search, while identifying and capitalizing on new paid media opportunities within these environments (Google Ads: AI Max, Chat GPT Ads...)., • Performance & Search Excellence: Drive Search performance through clear KPIs and excellence standards, including, • SEA: Search Golden Rules compliance, Housekeeping excellence, naming convention full compliant., • SEO-to-GEO: Top visibility, Website excellence & GEO readiness, AI adoption, must-win territory visibility and campaign performance., • Brand Activation & Agency Leadership: Partner with Marketing and Media teams to translate brand priorities into effective Search activations, acting as the key strategic SPOC for media agencies across Paid and Organic Search., • Tools, Capabilities & Community Enablement: Act as the Melody Champion and key reference within the Media CDMO team, driving adoption, best-in-class usage and know-how across the Media Community, while fostering broader Search capabilities and best practices., • AI Media Champion: Accelerates the adoption of generative and analytical artificial intelligence tools across a company's media, • Develop strong relationships with Zone & Global media colleagues to build & share best practices and influence on key issues affecting market The ideal candidate is a strategic thinker, a skilled communicator, and a data‑driven decision‑maker. You are passionate about the beauty industry and possess a deep understanding of the media landscape. Your skills include: • People Developer: Ability to mentor and guide team members., • Strategist: Proven ability to develop and execute successful media strategies., • Innovator: A proactive approach to identifying and implementing new media opportunities., • Integrator: Excellent collaboration and communication skills to work effectively with cross‑functional teams., • Entrepreneur: A proactive and results‑oriented approach to problem-solving., • Knowledge of Media Platforms & Tools: Expertise in various media platforms and analytical tools., • Strategic Planning: Ability to develop and implement comprehensive media strategies., • A place for you to leave your comfort zone and grow beyond your potential (here, you'll be encouraged to try new things and take risks!), • Real responsibility from day 1, there's no sitting on the sidelines at L'Oreal, • An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!, • A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference L'Oreal is present in 150 markets on five continents. For more than a century, L'Oreal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together create meaningful impact. We're committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual's gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio‑economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law. #J-18808-Ljbffr

Únete a ALTEN y lidera la evolución de la inteligencia artificial sobre el ecosistema MicrosoftEn ALTEN estamos impulsando el desarrollo de nuevas capacidades basadas en Inteligencia Artificial y buscamos un/a Arquitecto/a de IA especializado/a en .NET que se convierta en el referente técnico de nuestro stack Microsoft. No se trata de una posición como consultor sino como personal de ALTEN Spain. Buscamos una persona capaz de combinar visión arquitectónica, experiencia real en sistemas basados en LLM y criterio de producto para construir soluciones escalables que tengan impacto tanto en nuestros clientes como en nuestras plataformas internas.¿Cuál será tu misión? Serás el referente de arquitectura .NET dentro de la organización y liderarás iniciativas estratégicas relacionadas con IA, desarrollo de frameworks internos y plataformas basadas en agentes. Entre tus principales responsabilidades se encuentran: Definir y gobernar la arquitectura de las soluciones basadas en tecnologías Microsoft. Actuar como referente técnico en proyectos y ofertas que utilicen stack .NET.Diseñar y poner en marcha el framework interno de desarrollo .NET, alineado con otros frameworks corporativos existentes. Liderar la evolución de productos internos relacionados con IA, agentes y automatización. Desarrollar capacidades de generación automática de código, testing asistido y copilotos internos para proyectos .NET.Impulsar buenas prácticas de desarrollo, testing, calidad de software y arquitectura. Colaborar con equipos multidisciplinares para asegurar la escalabilidad, mantenibilidad y adopción de las soluciones.¿Qué buscamos?6+ años en desarrollo y arquitectura, con .NET y C# en profundidad (.NET 8 o superior, ASP.NET Core) y sistemas distribuidos en producción. Al menos 2 años diseñando sistemas basados en LLM que hayan llegado a producción: orquestación, uso de herramientas, RAG y evaluación. No basta con haber integrado una API de chat. Diseño de API, DDD y cultura de testing real. Criterio de producto interno: saber decir que no a una feature y justificarlo. Valoraremos especialmenteExperiencia con Semantic Kernel .Conocimientos de MCP (Model Context Protocol) .Experiencia con Azure AI Foundry .Azure DevOps. Blazor. Participación en proyectos Open Source. Experiencia liderando iniciativas de adopción de IA en equipos de desarrollo.¿Qué ofrecemos? Participar en la definición de la estrategia de IA de ALTEN.Liderar iniciativas innovadoras con alto impacto tecnológico y de negocio. Colaborar con equipos altamente especializados en desarrollo, cloud e inteligencia artificial. Acceso a proyectos punteros y tecnologías de última generación dentro del ecosistema Microsoft. Entorno dinámico, colaborativo y orientado a la innovación continua.¿Te apasiona la arquitectura de software, la IA aplicada y el ecosistema Microsoft? Queremos conocerte y seguir construyendo juntos la próxima generación de soluciones inteligentes en ALTEN Arquitecto Ia • Madrid, area metropolitana (comarca); comunidad de madrid, Spain #J-18808-Ljbffr

The Cocktail es una consultora tecnológica multinacional cuya misión es acelerar el crecimiento sostenible de nuestros clientes. Movilizamos grandes organizaciones para mejorar la relación entre las marcas y personas mediante el diseño, los datos y la tecnología. Entendemos lo que nuestros clientes necesitan y orquestamos capacidades para lograr esos objetivos a una velocidad de vértigo. Nuestra cultura se basa en la diversidad, creatividad y en la mezcla de especialistas (estrategia, diseño, tecnología, data, investigación…) Nuestras carreras se caracterizan por un crecimiento profesional exponencial, y por la participación en proyectos con impacto real en grandes clientes. Formar parte de The Cocktail implica rodearse de un equipo inspirador del que aprender y que te ayudará a crecer. Trabajamos bajo la máxima de que es mejor pedir perdón que permiso, por eso, esperamos de ti una visión disruptiva y challenger, inconformismo y pasión por la excelencia y los desafíos. Si quieres moverte en un entorno retador, crear proyectos innovadores y hacer que las cosas pasen, The Cocktail es para ti. En The Cocktail buscamos personas sin miedo a la velocidad, la transformación y la innovación. En concreto, buscamos un/a Especialista / Arquitecto/a Senior de Soluciones Contact Center & CTI con una sólida experiencia técnica y una clara visión estratégica. Esta persona será clave en la evolución y optimización de nuestro ecosistema de comunicación con clientes, liderando tanto la arquitectura tecnológica actual como la definición de su evolución futura. Buscamos un perfil que no solo domine las soluciones de Contact Center, sino que sea capaz de anticipar tendencias, incorporar nuevas tecnologías y ayudar al negocio a evolucionar. Si eres una persona con experiencia en la integración de tecnologías de Contact Center, CTI, telefonía y canales digitales, y además disfrutas definiendo cómo serán las soluciones del futuro, ¡queremos conocerte! Serás el/la referente tecnológico/a del equipo de Contact Center, liderando la estrategia, el diseño, la implementación y la evolución de nuestras soluciones de comunicación con clientes. Tu rol será fundamental para asegurar que nuestras plataformas de voz, chat, WhatsApp y otros canales digitales funcionen de forma integrada y eficiente con Salesforce y el resto de herramientas del ecosistema. Además, esperamos que aportes una visión consultiva, impulsando la innovación, identificando oportunidades de mejora y proponiendo nuevas soluciones que permitan ofrecer la mejor experiencia tanto a clientes como a agentes. Diseñar, implementar y mantener arquitecturas robustas y escalables para el Contact Center, incluyendo CTI, telefonía IP (SIP, VoIP), IVR, ACD y soluciones omnicanal. Definir la evolución tecnológica del ecosistema de Contact Center con una visión a medio y largo plazo. Evaluar nuevas tecnologías y tendencias del mercado para mejorar la eficiencia operativa y la experiencia de cliente. Actuar como referente técnico en la toma de decisiones relacionadas con la evolución de la plataforma. Liderar proyectos de integración complejos con Salesforce (especialmente Service Cloud), Service Voice Cloud y otras plataformas críticas. Trabajar sobre soluciones como Amazon Connect y otras plataformas de Contact Center Cloud. Gestionar la integración de nuevos canales de comunicación digital, como WhatsApp Business API, chat, redes sociales y futuras soluciones conversacionales. Colaborar con equipos internos y externos para definir requisitos técnicos y funcionales, garantizando la calidad de las soluciones. Impulsar la evolución funcional y tecnológica del Contact Center. Definir las mejores prácticas para la incorporación y gestión de nuevos canales de comunicación con clientes. Mantenerte al día sobre tecnologías emergentes relacionadas con Contact Center, automatización, IA conversacional y Customer Experience. Identificar oportunidades de mejora e innovación que aporten valor al negocio y permitan seguir evolucionando nuestras capacidades. Negociar y gestionar la relación con proveedores tecnológicos y operadores de telefonía. Evaluar soluciones desde un punto de vista técnico, funcional y económico. Garantizar los mejores acuerdos, SLAs y la optimización de costes. Proporcionar soporte técnico avanzado al equipo de Contact Center. Resolver incidencias complejas y proponer mejoras estructurales. Monitorizar el rendimiento de las plataformas e impulsar iniciativas de mejora continua. Crear y mantener documentación técnica de arquitecturas, integraciones y procedimientos. Compartir conocimiento y acompañar al resto de equipos en la evolución tecnológica del área. Al menos 6-8 años de experiencia en roles técnicos especializados en Contact Center, CTI y telefonía. Dominio de arquitecturas CTI, telefonía IP (SIP, VoIP), IVR, ACD y soluciones omnicanal. Experiencia avanzada en Salesforce, especialmente Service Cloud. Experiencia con plataformas Contact Center Cloud como Amazon Connect, Service Voice Cloud, Talkdesk, Astroline o similares. Experiencia integrando canales digitales como WhatsApp Business API, chat, redes sociales o SMS. Capacidad para liderar proyectos tecnológicos complejos. Experiencia negociando con proveedores tecnológicos. Capacidad analítica y orientación a la resolución de problemas. Excelentes habilidades de comunicación con perfiles técnicos y de negocio. Formación universitaria en Ingeniería Informática, Telecomunicaciones o similar. • Nivel de inglés avanzado. Capacidad para combinar una sólida base técnica con una visión estratégica y consultiva. Experiencia definiendo la evolución tecnológica de plataformas de Contact Center. Conocimiento de las mejores prácticas en canales conversacionales, especialmente WhatsApp Business. Interés por las tecnologías emergentes aplicadas a Customer Experience, automatización e inteligencia artificial. Capacidad para detectar oportunidades de mejora e innovación que contribuyan al crecimiento del negocio. Mentalidad de mejora continua y visión de futuro. Certificaciones de Salesforce. Conocimiento de metodologías ágiles (Scrum, Kanban). Experiencia con APIs REST/SOAP y desarrollo de integraciones. En definitiva, buscamos un perfil que combine capacidades de consultoría, delivery y arquitectura tecnológica; una persona que pueda liderar los retos actuales del Contact Center y, al mismo tiempo, impulsar la evolución tecnológica, la innovación y la visión de futuro del área. #J-18808-Ljbffr

Hello! Do you want to help us build the platform that connects Factorial to the rest of the software world, with strong engineering foundations today and AI as a growing part of how we work tomorrow? We're looking for engineers who: • Care about the maturity and quality of what they ship, more than the specific stack they use, • Care about whether the thing they built actually worked — not what their title says Our Engineering team is the engine behind Factorial, crafting the tech that makes HR simple, fast, and reliable for thousands of companies. If you love solving hard problems and want to build something that truly matters, come build it with us. We're a team of 200+ Product Engineers building a Business Management solution that actually works for the people using it. Our core stack is Ruby on Rails and React, though we're open to engineers from other stacks — what matters most to us is the maturity of your development practice. The API & Integrations team addresses particular challenges at Factorial. We sit at the intersection between product and platform. We own product surface while we also design developer experiences for internal and external developers of integrations. • We build tools for Factorial product teams to publish in our extensive public API., • We build an integrations framework to achieve the best user experience and developer experience when using integrations. Several Factorial products are already using this framework, and we keep expanding it., • We enable our developer partners to extend Factorial and live the best developer experience. With the acquisition of YepCode, we’re laying the groundwork to bring AI further into how we build integrations. Our mission is not only to unblock markets that rely on a fragmented market of different external software (payroll software solutions, ERPs, cloud-based identity services, etc.), but also to lower the barrier so that anybody (even HR managers) is able to create new integrations. As an engineer on the API & Integrations team, your main focus will be owning the development of our public API and integrations framework end-to-end, from problem definition and system design to shipping, monitoring, and iteration in production. • Own systems end-to-end From problem definition and system design to shipping, monitoring and iteration in production., • Collaborate closely with Product and Design Shape how the API and integrations framework serve real user needs, not just isolated technical components., • Work with a real cross-product consistency challenge: keeping the same user and integration experience across verticals (ATS, payroll, ERPs...), all tied to Factorial’s design system and transparent to every product team., • Stay close to our customers We have a strong customer-centric mindset: engineers regularly join customer calls, reviews, and feedback sessions to deeply understand real workflows, pain points, and constraints, ensuring we build the right solutions to real problems, not assumptions., • Share knowledge and raise the bar Mentor peers, document learnings, and contribute to Factorial's engineering best practices., • Take ownership of AI as it takes shape As we build on the YepCode acquisition, you won’t be joining a finished AI roadmap, you’ll be one of the people defining it: AI Skills, evaluation frameworks (Evals), RAG, and agentic workflows are all still taking shape, and we want someone who wants to build them, not just use them. Your title matters less than your mindset. You might be mid, senior, or staff. What we care about is: • Development maturity: you write solid, well-tested, production-grade code and can be trusted to own a system end-to-end, • Proven impact: shipped projects, side projects, or contributions that made a measurable difference, • Product-first thinking: you design complete experiences, not just isolated components, • Speed & adaptability: you experiment, learn, and iterate fast, • An abstraction mindset: real experience working with legacy/monolithic systems, with a track record of thinking in reusable, generic frameworks and components that serve multiple teams and languages, abstracting and generalizing solutions for multiple cases, rather than one-off, product-specific fixes. LLMs, skill-based agents, MCP, or other AI protocols are not required today, but relevant as our roadmap evolves. • Solid software engineering fundamentals and development maturity, in any language (backend, frontend, or both), • Experience shipping real products to production, • Knowledge of APIs, cloud platforms, and system design, • A fast learning curve with new tools and technologies We care far more about what you’ve built than the stack you used. Our team currently works with Ruby on Rails and React, but we’re open-minded about candidates from other stacks. We’re specifically looking for prior experience working with legacy/monolithic systems and evolving internal frameworks; the language itself doesn’t matter, what matters is having gone through that kind of architectural challenge. At Factorial, we believe the best products are built when people come together, in person to collaborate, challenge ideas, and move fast. That’s why our Engineering Teams follow an office-first, flexible schedule. We work on-site several days a week, using that time to connect, align, and innovate as a team. However, we also understand the importance of focus and flexibility, so we support remote work when it makes sense — whether for deep work, personal needs, or just a change of scenery. This balance helps us stay agile, creative, and closely connected, while giving everyone the space to do their best work. At Factorial we don’t evaluate you by years of experience but by your knowledge and skills. We use our Career Path with a rubric framework where we define what is expected for each experience level and skill. This framework allows you to know your current level and what you need to keep growing. We love transparency, so our Career Path includes the salaries for each level, which we share during the first interview to ensure alignment. • Intro Call - Chat with our Talent Partner about your journey and goals., • Hiring Manager Interview - Deep dive into your product mindset, teamwork, and problem-solving., • Live Challenge - A collaborative technical exercise based on real-life problems., • Final Coffee Chat - A relaxed conversation with our CTO & VP of Engineering to explore our vision, culture, and your growth. The whole process is remote, using videoconferencing tools! At Factorial, we’re building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people. With over 1,500 employees across Europe, Asia, Africa, and America, we are one of Europe’s fastest-growing SaaS companies, proudly headquartered in Barcelona. If you’re excited to shape the future of business management technology, we’d love to meet you. We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply. We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you. • We own it: We take responsibility for every project. We make decisions, not excuses., • We learn and teach: We’re dedicated to learning something new every day and, above all, share it., • We partner: Every decision is a team decision. We trust each other., • We grow fast: We act fast. We think that the worst mistake is not learning from them. Wanna learn more about us? Check our website! • High growth, multicultural and friendly environment, • Alan as private health insurance, • Healthy life with Wellhub (Gyms, pools, outdoor classes), • Save expenses with Cobee, • Language classes, • Breakfast in the office and organic fruit, • Food discounts with Nora, • Pet Friendly, • Much more that we’ll spill during the interview process! #J-18808-Ljbffr

HTS Assist is Hopper's agentic AI assistant for travel, resolving real customer issues like flight changes, cancellations, refunds, and bookings over chat and voice for some of the largest travel brands and enterprises in the world. As Principal Product Manager, you will own the customer-facing agent end to end: the conversations, the interface, and the experience our partners put in front of millions of travelers. This is a deliberately design-leaning role, and you will be the day-to-day design decision-maker, shaping flows and interfaces directly in close partnership with partner design teams and our in-house designer. HTS Assist is Hopper's agentic AI assistant for travel, resolving real customer issues like flight changes, cancellations, refunds, and bookings over chat and voice for some of the largest travel brands and enterprises in the world. As Principal Product Manager, you will own the customer-facing agent end to end: the conversations, the interface, and the experience our partners put in front of millions of travelers. This is a deliberately design-leaning role, and you will be the day-to-day design decision-maker, shaping flows and interfaces directly in close partnership with partner design teams and our in-house designer. • Own the roadmap for the customer-facing conversational agent across chat and voice, from intent coverage and conversation design to the interfaces partners embed in their apps and websites, • Engage enterprise partners through discovery, requirement shaping, and launch decisions, translating partner asks into product choices that keep one product serving many partners, • Partner with Partner Solutions on implementation and onboarding, • Drive design daily, working hands-on in Figma to produce flows and wireframes, and partner with design on high-fidelity and production assets, • Build working prototypes using AI coding tools where they beat a written spec, to test conversation flows and interface ideas, • Define and defend quality bars with the evaluation team, covering resolution rate, containment, escalation correctness, and conversation quality, • Specify agent behavior in detail, including resolution, tone, escalation policy, guardrails, and edge cases, and iterate from production conversation data, • Stay close to GTM, Partner Solutions, and Success teams, feeding what the field learns back into the roadmap, • 8+ years of product management experience, including principal or lead-level ownership of a customer-facing product, with conversational AI, customer experience automation, or an adjacent space strongly preferred, • Design fluency, comfortable manipulating design files and producing flows and basic mocks solo in Figma, having operated as a de facto design lead on a lean team, • The ability to write enough code to get a prototype working without waiting on an engineer, treating AI tools as a normal part of how they build, • Hands-on front-end experience, having built or shipped web front ends and able to engage engineers credibly, • Deep partner-facing experience with enterprise clients, ideally in regulated industries, shaping requirements and launch decisions at the product level, • A data-driven approach grounded in customer service and automation metrics, including resolution, containment, CSAT, and escalation quality, • Working familiarity with LLM-based products, including prompt and behavior design, AI quality practices and their failure modes, • Well-funded and proven startup with large ambitions, competitive salary, upsides of pre-IPO equity packages, • Hopper covers the cost of employee premiums for private medical and dental coverage, • Hopper also offers private life and accident coverage, • Please ask us about our very generous parental leave, much above industry standards, • Access to co-working space on demand through FlexDesk and a work-from-home stipend, • Unlimited PTO, • Hopper offers a monthly cash allowance for gym memberships and to cover home office expenses, • Carrot Cash travel stipend, • Entrepreneurial culture where pushing limits and taking risks is everyday business, • Open communication with management and company leadership, • Small, dynamic teams with massive impact At Hopper, we are on a mission to become the leading travel platform globally, powering Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions, helping people travel better and save more on their trips. The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers, with 70% of its users being Gen Z and millennials. While many know us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we've grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world's largest brands. Through HTS, our B2B division, the company supercharges its partners' direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more. Here are just a few stats that demonstrate the company's recent growth: billions of dollars worth of travel and travel fintech are sold through Hopper and HTS's channels every year. Our fintech products, including Cancel for Any Reason and Flight Disruption Assistance, have exceptionally strong CSAT because the terms are always clear and customers receive instant, no-questions-asked resolutions. Almost 30% of our app customers purchase at least one fintech product when making a booking, and consumers are 1.6x more likely to repurchase if they add fintech to their booking versus booking travel alone. Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business. Through HTS, any travel provider, including airlines, hotels, banks and travel agencies can integrate and seamlessly distribute Hopper's fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more. Hopper has been named the #1 most innovative company in travel by Fast Company. Hopper has been downloaded over 120 million times and continues to see millions of new installs each month. Hopper is now the #3 largest online travel agency in North America, and 70% of our app customers are Gen Z and millennial travelers. Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials. This role utilizes automated decision-making systems to assess candidate suitability. Under local regulations, you have the right to understand the principal factors used in this assessment, request a correction of your data, or request a human review of any automated decision. To exercise these rights, please contact privacy@hopper.com #J-18808-Ljbffr

The Marketing Operations Manager / Lead Journey sits within the Demand Generation Center of Excellence (CoE) reporting to the Director of Customer Engagement, and owns the design, execution, and optimization of end-to-end lead journeys from anonymous engagement through MQL across multiple global brands and regions. This role owns the lead journey from anonymous engagement through MQL handoff to Sales, ensuring prospects are captured, identified, nurtured, scored, and qualified consistently. The Marketing Operations Manager / Lead Journey balances global standardization with regional flexibility to deliver frictionless, scalable lead journeys. Lead flow is treated as a product: intentionally designed, governed, measured, and continuously improved. • Own and optimize lead journeys from anonymous engagement through MQL across global brands, • Design and govern dark-funnel capture, identification, nurturing, scoring, and qualification flows, • Own routing logic and lifecycle governance up to MQL handoff, • Align lead capture and engagement across web forms, chat, messaging, call-back, and other interaction channels, • Partner with regional teams to adapt journeys to local market needs while maintaining global standards, • Monitor funnel performance through MQL; diagnose bottlenecks, leakage, and growth opportunities, • Govern lead data hygiene, taxonomy, and cross-platform consistency, • Collaborate with analytics to improve attribution, scoring accuracy, and funnel reporting through MQL This role is ideal for someone who enjoys owning the front half of the funnel and making complexity invisible to customers and teams. You may be a strong fit if you: • Love designing how anonymous demand turns into qualified demand, • Think in journeys, logic, and behavioral signals, • Are deeply curious about what happens before a lead becomes “sales-ready”, • Enjoy untangling messy funnels and building clean, scalable systems, • Can balance global frameworks with regional nuance and reality, • Are comfortable partnering with Sales without owning post-MQL execution, • Value clarity, documentation, and governance as tools for speed and scale, • Influence effectively across brands, regions, and functions without direct authority, • Strong experience in demand generation operations, lead management, or marketing operations, • Hands-on work with marketing automation platforms, lifecycle orchestration, and lead scoring, • Solid understanding of CRM concepts and MQL definitions, handoff logic, and governance, • Experience supporting multiple brands or regions within a shared demand generation model, • Analytical mindset with the ability to diagnose funnel issues and optimize performance through MQL, • Clear communicator in global, cross-functional environments, • Experience with Eloqua (segmentation, nurture design, forms, integrations), • Familiarity with customer interaction or omnichannel platforms (e.g., chat, messaging, call routing), preferred hands-on experience with Genesys., • Understanding of Salesforce lead objects and MQL handoff models, • Exposure to journey orchestration tools, chatbots, or AI-assisted engagement, • Experience working with analytics or data platforms to support dark-funnel visibility and attribution If you are a person with a disability and need assistance applying for a job, please submit a request . We think and act like owners. We are committed to making our customers successful. We are bold in our aspirations while moving forward with humility and integrity. We foster inspired teams. Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you. #J-18808-Ljbffr

Customer Support Representatives (CSR´s) provide end-user client support on-demand via phone, email, chat or other "remote" tools". CSR´s are considered the first line of support for our products, and engage with end-users across various customer segments, including individuals, advisers, and i

About Windsor.Ai We connect 350+ marketing and sales data sources to wherever teams actually work today: Claude, Chat GPT, and Copilot (native, one-click MCP), plus BI tools, spreadsheets, and warehouses like Big Query, Snowflake, Redshift, and Databricks. We power analytics for UBS, Puma, Colgate, and Heineken, our customer base doubles roughly every 10 months, and we are adding our first US-time-zone closer. ⭐ Why you'll love it You sell the category everyone is asking about. Windsor.Ai is one of the few data platforms natively listed in the Claude and Chat GPT app directories, so you lead with\ "your data, live in your AI chat,\ " not "why AI matters." Customer count doubles every ~10 months, and commission is uncapped. Senior, 100% remote team. Ship ideas in days, not quarters. Direct line to everyone in the company and a roadmap you can influence. Build skills across Mar Tech, modern data stacks, and the emerging agentic/MCP ecosystem. ️ What you'll do Own the full cycle for $10-60k ACV deals (demo to close), including consolidating fragmented, self-serve customers (multiple teams, regions, or agencies) into single Enterprise agreements. Show customers how to get their data into Claude, Chat GPT, Copilot, and their warehouse/BI stack in minutes, no code. Be an AI-native seller: use LLMs across research, account planning, personalization, and follow-up. We expect the person doing the selling to run their own stack on AI. Partner with engineering and feed product with market insight (LLM destinations, write-back actions, new connectors). ✅ Must-haves 3+ yrs closing B2 B Saa S, $25k+ deal size, 100%+ quota. Genuinely fluent with LLM tools (Claude / Chat GPT / Copilot). You use them daily and can demo connecting live data to them. SQL basics (SELECT / JOIN / GROUP BY), and can talk ELT vs ETL and how clean data feeds AI agents and MCP. Hands-on with at least one warehouse (Snowflake, Big Query, Redshift, or Databricks). Familiarity with BI/Ad Tech (Power BI, Looker, GA4, Google and Meta Ads). Excellent English, ready to work within ±2h of Central European Time. ✨ Nice-to-haves Built with or sold products that use MCP / AI agents, and understand how connectors plug into Claude or Chat GPT. Power BI / Looker certs. dbt / Fivetran / Airbyte exposure. Compensation & perks OTE US $30,000-65,000 (60/40 split) plus uncapped accelerators. 100% remote, and a free-forever product you can learn on from day one. How to apply Record a 3-min Loom: pitch Windsor.Ai and show data landing where a buyer actually wants it, live in Claude or Chat GPT via the Windsor MCP (a warehouse works too). Bonus: run one SQL query to confirm the data arrived. Attach a 30-day territory plan (bullets are fine). Tell us one way you already use AI to sell. Ready to help teams put their data to work inside AI? Let's talk.

Team Leader - Lead ManagementPosition Title: Lead Management Team LeadDepartment: Commercial / SalesReports To: Director, Demand Generation LSTLocation: Remote (Spain or Italy)Position SummaryThe Lead Management Team Lead is a player-coach who personally qualifies inbound leads while also leading, developing, and holding accountable a team of Lead Management Specialists. This role owns day-to-day team operations, including SLA adherence, CRM data quality, and pipeline accuracy, and serves as the primary escalation point for complex qualification scenarios.The Team Lead partners closely with Marketing, Application Engineering, Inside and Outside Sales, and cross-functional leadership to drive continuous improvement in lead response, qualification accuracy, and handoff quality. This position is critical to building a high-performing, consistent lead management function and plays a key role in shaping team culture, process, and commercial rigor.Key ResponsibilitiesTeam Leadership & DevelopmentLead, coach, and develop a team of Lead Management Specialists, setting clear expectations for performance, quality, and professional growthConduct regular 1:1s, team huddles, and performance reviews; provide real-time feedback and coaching on qualification calls, CRM discipline, and customer interactionsOwn team scheduling, workload balancing, and coverage planning to ensure SLA commitments are met consistentlyDrive onboarding of new team members, including training on qualification frameworks, CRM standards, quoting processes, and escalation protocolsIdentify skill gaps and coordinate targeted development, partnering with Sales Enablement and Marketing as neededFoster a culture of accountability, continuous improvement, and commercial curiosity within the teamInbound Lead Response & Qualification (Player Role)Carry a personal lead qualification workload, responding to inbound inquiries via web forms, web chat, and phone within established SLAsConduct structured discovery using approved qualification frameworks and convert qualified leads into Opportunities with accurate documentation and owner assignmentProvide budgetary quotes within approved templates and commercial guardrailsExecute structured nurture of inbound leads, including quote reminders and clarificationsServe as the escalation point for complex or ambiguous qualification scenarios before routing to Sales or Application EngineeringCRM Excellence & Funnel ManagementOwn team-level CRM data quality, conducting regular audits of lead records, opportunity documentation, quote logs, and disposition accuracyMonitor and report on team funnel metrics including response times, qualification rates, conversion rates, and disposition accuracy (Won/Lost alignment with Opportunity Owners)Maintain personal CRM excellence as the standard the team followsSupport Marketing with aggregated feedback on lead quality, campaign alignment, and customer trendsSales & Marketing CollaborationAct as the primary liaison between the Lead Management team and Sales, Application Engineering, and Marketing leadershipEscalate complex technical, pricing, or product-fit questions to the appropriate teams and ensure timely resolutionParticipate in cross-functional alignment meetings and provide structured feedback on inbound lead quality, recurring customer questions, and process gapsPartner with Sales Enablement on talk tracks, qualification criteria updates, and competitive intelligence relevant to lead handlingContinuous Improvement & Process OwnershipIdentify and implement improvements to response templates, qualification frameworks, routing rules, and escalation protocolsTrack and analyze team performance data to surface trends, bottlenecks, and coaching opportunitiesRecommend and help implement process changes, tooling improvements, or workflow adjustments to improve speed, quality, and consistencyDocument and maintain standard operating procedures for the Lead Management functionRequired QualificationsEducation & ExperienceBachelor’s degree preferred (Business, Sales, Marketing, Engineering, or related field)3–5 years of experience in lead management, sales development, inside sales, or related commercial roles, with at least 1 year in a team lead, supervisory, or senior individual contributor roleDemonstrated experience coaching or mentoring peers in a sales or commercial environmentTrack record of meeting or exceeding individual and team performance targetsSkills & CompetenciesStrong written and verbal communication skills with the ability to coach others on effective customer communicationHigh attention to detail and accuracy in CRM usage; ability to enforce data quality standards across a teamProven ability to manage competing priorities in a fast-paced, high-volume environmentCustomer-centric mindset with strong problem-solving and de-escalation skillsComfortable with performance metrics, reporting, and data-driven decision-makingOrganized, dependable, and proactive; leads by exampleFluency in EnglishFluency in Spanish and ItalianPreferred QualificationsExperience with Salesforce CRM, including reporting and dashboard familiarityFamiliarity with life sciences, industrial, or B2B manufacturing environmentsExperience building or scaling an inside sales or lead management functionFluency in additional languages

🌎 About Windsor.ai We connect 350+ marketing and sales data sources to wherever teams actually work today: Claude, ChatGPT, and Copilot (native, one-click MCP), plus BI tools, spreadsheets, and warehouses like BigQuery, Snowflake, Redshift, and Databricks. We power analytics for UBS, Puma, Colgate, and Heineken, our customer base doubles roughly every 10 months, and we are adding our first US-time-zone closer. ⭐ Why you'll love it • You sell the category everyone is asking about. Windsor.ai is one of the few data platforms natively listed in the Claude and ChatGPT app directories, so you lead with "your data, live in your AI chat," not "why AI matters.", • Customer count doubles every ~10 months, and commission is uncapped., • Senior, 100% remote team. Ship ideas in days, not quarters., • Direct line to everyone in the company and a roadmap you can influence., • Build skills across MarTech, modern data stacks, and the emerging agentic/MCP ecosystem. 🛠️ What you'll do • Own the full cycle for $10-60k ACV deals (demo to close), including consolidating fragmented, self-serve customers (multiple teams, regions, or agencies) into single Enterprise agreements., • Show customers how to get their data into Claude, ChatGPT, Copilot, and their warehouse/BI stack in minutes, no code., • Be an AI-native seller: use LLMs across research, account planning, personalization, and follow-up. We expect the person doing the selling to run their own stack on AI., • Partner with engineering and feed product with market insight (LLM destinations, write-back actions, new connectors). ✅ Must-haves • 3+ yrs closing B2B SaaS, $25k+ deal size, 100%+ quota., • Genuinely fluent with LLM tools (Claude / ChatGPT / Copilot). You use them daily and can demo connecting live data to them., • SQL basics (SELECT / JOIN / GROUP BY), and can talk ELT vs ETL and how clean data feeds AI agents and MCP., • Hands-on with at least one warehouse (Snowflake, BigQuery, Redshift, or Databricks)., • Familiarity with BI/AdTech (Power BI, Looker, GA4, Google and Meta Ads)., • Excellent English, ready to work within ±2h of Central European Time. ✨ Nice-to-haves • Built with or sold products that use MCP / AI agents, and understand how connectors plug into Claude or ChatGPT., • Power BI / Looker certs., • dbt / Fivetran / Airbyte exposure. 💰 Compensation & perks • OTE US $30,000-65,000 (60/40 split) plus uncapped accelerators., • 100% remote, and a free-forever product you can learn on from day one. 🎥 How to apply • Record a 3-min Loom: pitch Windsor.ai and show data landing where a buyer actually wants it, live in Claude or ChatGPT via the Windsor MCP (a warehouse works too). Bonus: run one SQL query to confirm the data arrived., • Attach a 30-day territory plan (bullets are fine)., • Tell us one way you already use AI to sell. Ready to help teams put their data to work inside AI? Let's talk.

🌟 Únete a FindBalance.App y transforma vidas 🌟 ¿Te gustaría formar parte de un equipo multidisciplinar que está redefiniendo el futuro del tratamiento de la obesidad? En Balance, una plataforma digital innovadora, buscamos médicos especializados (o ganas de formarse) en el manejo multidisciplinar y farmacológico de la obesidad para brindar atención personalizada y marcar una diferencia significativa en la vida de nuestros pacientes. Requisitos imprescindibles • Educación: Licenciatura/Grado en Medicina (Obligatorio)., • Especialización: Experiencia o interés en el tratamiento de la obesidad, incluyendo el manejo farmacológico., • Condiciones: Ser autónomo y estar colegiado en España., • Habilidades: Compromiso con la empatía, trabajo en equipo e innovación. ¿Qué te ofrecemos? • Flexibilidad: Tú eliges tu horario y disponibilidad (mínimo de horas requerido)., • Remoto: Brinda consultas desde donde te encuentres., • Crecimiento profesional: Formación continua en el tratamiento de la obesidad., • Equipo multidisciplinar: Trabaja junto a nutricionistas, entrenadores personales y psicólogos especializados. ¿Cómo trabajamos? • Consultas por videollamada y chat con pacientes., • Atención personalizada con planes adaptados a las necesidades de cada paciente., • Enfoque integral que combina farmacología, cambios de hábitos y apoyo continuo.

🌟 Únete a FindBalance.App y transforma vidas 🌟 ¿Te gustaría formar parte de un equipo multidisciplinar que está redefiniendo el futuro del tratamiento de la obesidad? En Balance, una plataforma digital innovadora, buscamos médicos especializados (o ganas de formarse) en el manejo multidisciplinar y farmacológico de la obesidad para brindar atención personalizada y marcar una diferencia significativa en la vida de nuestros pacientes. Requisitos imprescindibles • Educación: Licenciatura/Grado en Medicina (Obligatorio)., • Especialización: Experiencia o interés en el tratamiento de la obesidad, incluyendo el manejo farmacológico., • Condiciones: Ser autónomo y estar colegiado en España., • Habilidades: Compromiso con la empatía, trabajo en equipo e innovación. ¿Qué te ofrecemos? • Flexibilidad: Tú eliges tu horario y disponibilidad (mínimo de horas requerido)., • Remoto: Brinda consultas desde donde te encuentres., • Crecimiento profesional: Formación continua en el tratamiento de la obesidad., • Equipo multidisciplinar: Trabaja junto a nutricionistas, entrenadores personales y psicólogos especializados. ¿Cómo trabajamos? • Consultas por videollamada y chat con pacientes., • Atención personalizada con planes adaptados a las necesidades de cada paciente., • Enfoque integral que combina farmacología, cambios de hábitos y apoyo continuo.

ABOUT THE ROLE: This is a junior/mid-level role requiring equal emphasis on self‑led technical and analytical delivery and collaborative facilitation across teams, business units, and external partners. The role covers both mobility innovation development and ITS/tolling technical support. AI‑augmented working is the default method, not an afterthought. This position will report to the ITS Lead or directly to the Head of CoE. From time‑to‑time, as needed, the role may be assigned to specific projects that require a more complex matrix management structure. The working place is as per above, but the role may require travelling during short periods of time to other places nationally or internationally. There might also be opportunity/requirement for 2–6 month long secondments in other territories, including the US. RESPONSIBILITIES: Business Unit Partnership • Partner with BU teams to identify innovation opportunities, co‑develop initiatives, and support operational adoption., • Represent CoE4M in workshops, project briefings, and stakeholder outreach, translating BU needs into requirements., • Coordinate with wider Ferrovial Innovation team to align initiatives and cross‑pollinate findings across business lines., • Brief stakeholders on initiative status/outcomes as needed; represent Ferrovial at external industry events and forums. Prototyping & Technical Delivery • Run hands‑on data analysis, technology assessments, and prototypes end‑to‑end, from concept to proof‑of‑value., • Use AI tools/platforms as core working practice for tech dev/integration, modelling and structured deliverables., • Build business cases (revenue, cost, and risk models) to support scoping and prioritisation decisions., • Scope and coordinate resources (internal & external) where a prototype/initiative requires additional capability. ITS/Tolling Technical Support • Provide technical design input, cost estimates, and budget quotes for ITS and tolling supporting bids and concessions. Market Intelligence & Scouting • Monitor and synthesize developments in data‑driven, automated, and autonomous ITS/Tolling/mobility into insights., • Evaluate vendors/OEMs/products against defined business priorities; initiate and manage engagement as required., • Capture knowledge, contacts, and ideas from workshops/events/meetings into written summaries for internal reuse., • Produce technology briefs, white papers, bid content, and presentation materials from the above intelligence. Knowledge Sharing • Contribute findings and outputs to the Ferrovial Innovation Community, ensuring visibility across business lines. QUALIFICATIONS: Required • Degree in Engineering, Computer Science, Data Science, Business, or equivalent quantitative/technical discipline., • 4+ years in an innovation, digital, technology, AI, or data‑focused role within a corporate or consulting environment., • 2+ years working directly with transport technologies and infrastructure — e.g., C‑ITS, tolling systems (open‑road/all‑electronic tolling, interoperability standards), traffic management systems or C‑V2X/V2X connected‑vehicle platforms., • Working knowledge of mobility data standards and formats relevant to analytics and system integration., • Practical, hands‑on fluency with AI tools beyond consumer chat interfaces — e.g., using LLM APIs or agentic platforms (Anthropic, OpenAI, Copilot Studio) to build structured workflows, using AI‑assisted coding for data pipelines or prototypes (Python/SQL preferred), or applying AI to geospatial data/imagery analysis for infra monitoring., • Demonstrated interest and working knowledge of connected/autonomous mobility, digital tolling, and mobility analytics; able to speak to eco‑system, technologies, and where the sector is heading, not just historical context., • Track record of project delivery with tangible outputs combining self‑led technical work (data analysis, prototyping, modelling) and cross‑team collaboration., • Comfort working across corporate, startup, public sector, or innovation‑ecosystem, adapting delivery style accordingly., • Fluent in MS Office 365 (Word, Excel, PowerPoint, Outlook, Teams, Copilot)., • Able to engage credibly with stakeholders at manager/director level. Desirable • Experience with Earth Observation data (satellite/SAR imagery, platforms like Google Dynamic World or Sentinel Hub) for infrastructure risk, construction monitoring, or asset management use cases., • Familiarity with Demand Responsive Transport (DRT) systems and/or dynamic/managed‑lane management., • Experience with advanced comms infrastructure (5G, satellite comms) or IoT sensor networks as applied to transport/infrastructure monitoring., • Exposure to VR/XR for training, simulation, or stakeholder visualization; or early‑stage familiarity with quantum computing applications in optimisation/logistics., • Business development, venturing, or financial modelling experience or formal training., • International professional experience. What we´re looking for • Technically & commercially grounded: genuine curiosity about how data/tech/AI is reshaping mobility and able to engage with both technical and commercial dimensions and stakeholders., • Digitally fluent: you actively seek and utilize digital/AI tools that improve the quality and speed of your outputs., • Analytical communicator: able to synthesize complexity into clear, structured outputs for varied audiences., • Dual‑mode contributor: equally effective as an independent technical contributor and as a collaborative facilitator., • Pragmatic and delivery‑focused: entrepreneurial mindset with a clear bias toward action and tangible output. Other requirements • Excellent English required; professional Spanish highly desirable., • Willingness to travel periodically (domestic and international). Valid passport and driving licence (B1). Seize the challenge. Move the world together! Innovative, creative, respectful, and diverse are some of the ways we describe ourselves. We are motivated by challenges, and we collaborate across our business units to move the world together. Your journey to a fulfilling career starts here! Ferrovial is an equal opportunity employer. We treat all job applications equally, regardless of gender, colour, race, ethnicity, religion, national origin, age, disability, pregnancy, sexual orientation, gender identity and expression, covered veteran status or protected genetic information (each, a “Protected Class”), or any other protected class in accordance with applicable laws. #WeAreFerrovial #J-18808-Ljbffr

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. As an AI and Data Technical Architect, you will act as a senior, hands‑on technical leader and trusted advisor to our customers. You will be responsible for designing, validating, and operationalizing enterprise‑grade data and AI architectures centered on Salesforce D360 and the Agentforce platform. This role sits at the intersection of data engineering, platform architecture, and applied AI, requiring you to guide customer Chief Data Officers and Enterprise Architects through emerging AI solutions. You will work side‑by‑side with Account Executives and Product teams to ensure customers realize the full value of the platform by designing scalable, secure solutions that integrate D360 into complex enterprise ecosystems—including hyperscalers, data lakes, and governance frameworks. Lead pre‑sales technical design by analyzing customer needs and recommending solutions aligned with Agentforce capabilities and integration with external agent frameworks. Shape best practices around generative AI, agent interoperability, prompt engineering, Data Cloud, and cross‑platform integrations. Collaborate with AEs and SEs to build hands‑on prototypes and demos using Agentforce and integrated external agents. Develop thought leadership content—demo templates, whitepapers, enablement sessions—focused on agent lifecycle, integration strategy, and technical effectiveness. Act as a central technical knowledge resource, proactively addressing internal technical inquiries, facilitating deep technical enablement, and documenting best practices to empower specialist teams across the organization. If you are naturally curious about AI and Data, love diving into new technologies, and enjoy educating others while crafting solutions that deliver real business impact, we want to talk to you! • Understand Agent Interoperability - Map and integrate external agents from hyperscalers (e.g. Copilot, Gemini) into Agentforce via open standards (MCP, A2A); design how these systems collaborate., • Enable Conversational & Background Agents - Use Agentforce Studio and Agent Builder to configure chat and background agents; integrate with external channels including voice via hyperscaler APIs., • Drive Prompt Engineering & Lifecycle Strategy - Lead prompt design, testing, monitoring, and iteration; define agent lifecycle best practices from development through refinement., • Build Hands‑On Demos & Prototypes - Co‑create quick prototypes (<2 weeks) with AEs demonstrating integration between Agentforce and external agents or services., • Lead Pre‑Sales Workshops - Facilitate whiteboarding, deep‑drive sessions, and quick enablement for customers and internal teams., • Advise on Data & Integration - Integrate Data Cloud (D360), CRM, MuleSoft APIs, and external agent endpoints ensuring cohesive architectures that align with compliance and governance policies., • Support Early Adoption - Occasionally assist in proof‑of‑value engagements post‑sale by tuning agents and guiding customers toward self‑sufficient enablement., • Own Technical Architecture Decisions - Oversee data modeling, identity resolution, real‑time vs. batch patterns, data graph design, and activation strategies within D360., • Own Technical Enablement - Create and manage accessible technical documentation, knowledge bases, and FAQ resources to rapidly resolve internal technical inquiries, empowering specialist teams to handle technical discussions confidently., • Technical Pre‑Sales/Consulting - 7+ years of hands‑on experience designing and delivering data, analytics, and AI architectures in enterprise environments., • External Ecosystem Knowledge - Strong understanding of external agent ecosystems and interoperability., • Proven Track Record - Experience in prompt engineering, agent lifecycle management, and hands‑on prototype development., • AI & ML Expertise - Experience with machine learning concepts (predictive and generative AI), plus the ability to communicate value to diverse audiences., • Data Stack Knowledge - Deep expertise in modern cloud data platforms (Snowflake, Databricks, BigQuery, Redshift) and data ingestion patterns (batch, streaming, CDC)., • Hands‑On Development - Proficiency in programming (e.g., JavaScript, Python, SQL, R) and data frameworks like pandas or Jupyter., • Excellent Communication (in both Spanish and English) - Strong presentation skills; adept at explaining complex ideas and guiding stakeholders toward impactful solutions., • Curiosity & Continuous Learning - Passion for exploring new AI frameworks, sharing insights, and experimenting with cutting‑edge technologies., • Salesforce Expertise - Hands‑on experience with Salesforce Agentforce and deep fluency with D360 and core Salesforce platform services., • Advanced Integration - Experience integrating Salesforce with external agents via APIs and open standards (MCP, A2A)., • Governance & Observability - Familiarity with prompt governance, observability, and monitoring frameworks., • Cross‑Platform Background - Background in cross‑platform integrations (e.g., Hyperscaler SDKs to Salesforce Flows)., • Multimodal Pipelines - Prior exposure to conversational voice pipelines or multimodal integrations via hyperscaler services., • Advanced AI/ML Frameworks - Exposure to frameworks (TensorFlow, PyTorch), MLOps practices, and cloud AI platforms like Google Vertex AI or AWS Sagemaker. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place. #J-18808-Ljbffr

Ebury Madrid Office is seeking a Product Manager to own the Comms product area within Client Platform, reporting to the domain product lead. Comms powers all client communications across channels, starting with Push Notifications, Attachments, Statements, and in-platform Chat as scalable services. You will work closely with Engineering to define strategy, roadmaps, and metrics, ensuring delivery of end-to-end capabilities that scale with business needs. #J-18808-Ljbffr

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. This is an in-country role. We are looking for an experienced General Manager who has successfully built and led sales and technical teams. The GM will be responsible for the overall country strategy and deliverables, in line with the company priorities. We are looking for an execution-focused operator who can propel ElevenLabs in the country. As part of the role, you will: Develop and execute our Country strategy, including sales, customer delivery, KPI setting and hiring Design the optimal pipeline to reach our ambitious sales targets in the B2B side. In this sense, you will be expected to lead interactions with the top 30 strategic accounts in the market Hire the founding country team responsible for sales and implementations Define event priorities and where to invest for brand awareness Represent ElevenLabs in events and media appearances Work with the partner ecosystem to generate new collaborations and sales opportunities, in partnership with the global BD team Ideate, own and drive big bets in the country 15+ years of experience leading teams and highly complex projects Background in consulting and sales Deep expertise in deploying technical products and or solutions to enterprises Owner mentality. Hands‑on and self‑starter who is keen to get their hands dirty to produce results Outstanding communication and interpersonal skills A hands‑on leader who thinks outside the box and wants to generate results Proven ability to build and scale high‑performing teams Native speaker of the local language This role is based in Madrid with the requirement to travel on‑site with clients. #J-18808-Ljbffr

Descripción del trabajo Job Title: Engineering Manager (AI) Salary: €100-130k + up to 35% bonus (~20% guaranteed, rest based on performance) Equity: up to ~€80k Location: Madrid (preferred) or Barcelona (1-2 office days) Company: autonomous AI agents for enterprise clients Team: ~30 Funding: ~$25m (Series A) About the company This rapidly scaling start-up is building an AI-native platform that lets enterprise clients run high-volume operations through autonomous, conversational agents — voice, chat and messaging, deployed across dozens of countries in over 60 languages, for some of the largest employers in the world. The company's core technical challenge is multi-agent orchestration that stays rock-solid at scale — reliable, secure and observable whether it's deployed for a healthcare provider in the US or a retailer in Latin America. Founded by an experienced team with two prior successful exits, backed by a top-tier European VC, and already trusted by household-name enterprise customers. You'll be a senior engineering leader working directly under the CTO/Co-Founder, with genuine 50/50 weight across technical ownership and people management: • On the technical side, you'll own architecture, reliability and scale for a production platform handling real-time, high-throughput traffic, whilst staying hands-on (writing, reviewing, debugging code)., • On the management side, you'll be growing and running a high-performing AI Engineering team, scaling from ~9 to ~13 in the near future. This role includes hiring, coaching, career development, performance conversations, comp discussions etc. — not just technical leadership., • Deep backend engineering in Python — async/ASGI, Django/Channels, Celery + RabbitMQ/Redis, • Proven experience building and operating high-RPS, distributed, production-grade systems, • Comfort with SQL/NoSQL, cloud infra, CI/CD and production observability, • Strong working knowledge of LLMs, RAG, and agentic AI systems (you don't need to have built the agents yourself, but you understand how they work and what breaks them), • A genuine "still in the code" mindset — you've led teams without stepping away from building, • Genuine people-management track record — at least 5-6 direct reports, comfortable owning performance management, salary/comp conversations and career development, not just technical leadership, • Startup pace and mentality — high energy, ownership, proactiveness, hunger to innovate and succeed, • Exposure to conversational/voice AI infrastructure (Twilio/IVR, STT/TTS, latency optimisation), • Experience leading 8+ direct reports #J-18808-Ljbffr

Title: IT Support Engineer IPC is a global fintech company that puts people at the center of innovation. With a strong global footprint, we empower financial institutions and capital markets with advanced cloud-based trading communications and managed connectivity solutions. Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency. The IT Support team, based in New York, Madrid, and Kuala Lumpur, provides advanced technical support to internal users across the global organization. Serving as the primary escalation point for complex issues, the team delivers effective troubleshooting, root cause analysis, and timely resolution through close collaboration with internal IT teams and external vendors. In addition to ensuring high-quality support services, the team is committed to continuous improvement, knowledge sharing, and proactive problem management to enhance the overall user experience, optimize service delivery, and maintain the reliability and performance of business-critical systems. The IT Support Engineer provides advanced technical support for IPC employees globally, serving as a key escalation point for complex incidents and service requests. This role combines hands‑on troubleshooting, collaboration across IT teams, and a commitment to exceptional customer service to ensure a secure, reliable, and efficient technology experience for end users. • Diagnose and resolve Microsoft Windows, Microsoft 365, endpoint, hardware, software, mobile device, and connectivity issues., • Administer and support Microsoft Intune, Active Directory, Microsoft Defender, Data Loss Prevention (DLP), Duo, Mimecast, Atlassian products, and related technologies., • Manage incidents, service requests, and escalations through the IT Service Management (ITSM) platform while ensuring accurate documentation and timely updates., • Collaborate with Infrastructure, Security, Application Support, and external vendors to resolve issues and restore service., • Perform root cause analysis for recurring incidents and contribute to problem management activities., • Track IT assets and ensure inventory records remain accurate and up to date., • Participate in IT projects, technology rollouts, office moves, upgrades, and continuous improvement initiatives., • Provide guidance and technical expertise to colleagues while contributing to team knowledge sharing and cross‑training efforts., • Provide frontline and escalated technical support through phone, email, chat, and remote support channels., • Guide users through troubleshooting, communicate ticket status, explain available IT services, and ensure a high‑quality customer experience., • Improve the end‑user experience by reducing recurring incidents and identifying opportunities for long‑term solutions., • Strengthen service delivery by maintaining high‑quality documentation and knowledge resources that enable faster issue resolution., • Enhance endpoint reliability and security through effective management of Microsoft 365, Intune, Active Directory, and related technologies., • Help maintain a secure, stable, and scalable technology environment that supports IPC's global workforce and business operations., • Act as a trusted technical resource for employees, delivering a positive support experience that reinforces confidence in IT services., • 5+ years of hands‑on experience providing Level 2 service desk, desktop support, or technical support in a corporate environment., • Advanced troubleshooting experience with current Microsoft Windows operating systems, computer hardware, software, peripherals, and mobile devices., • Microsoft 365, Duo, Mimecast, Intune MDM, Active Directory, PowerShell, Microsoft Defender, DLP, Intune, and Azure., • Atlassian product support for Confluence, Jira and Bitbucket., • Experience managing incidents and service requests through an IT Service Management platform, including accurate ticket documentation and timely user updates., • Working knowledge of endpoint security, identity and access management, and basic network troubleshooting., • Excellent written and verbal English communication skills, with a strong customer‑service orientation and the ability to communicate clearly with technical and non‑technical users., • Ability to collaborate effectively with Infrastructure, Security, Application Support, and external vendors in a global environment., • Bachelor’s degree in Computer Science, Information Technology, or a related discipline, or an equivalent combination of education and professional experience., • Experience supporting users in a multinational or multilingual enterprise environment., • Experience with Duo, Mimecast, Data Loss Prevention technologies, PowerShell, and Microsoft Entra ID., • Experience supporting Atlassian products, including Confluence, Jira, and Bitbucket., • Experience with Microsoft Configuration Manager/SCCM imaging, software deployment, and device upgrades., • Experience contributing to root cause analysis, problem management, knowledge articles, or service‑improvement initiatives., • ITIL Foundation or relevant Microsoft, CompTIA, or endpoint‑management certification., • Private Health Insurance, • Pluxee Transport Pass, • Pluxee Restaurant Pass, • Structured Onboarding Training and Peer Mentor Support At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs. We are a global ecosystem, full of diverse people that together made IPC what it is today. #J-18808-Ljbffr

Job Description Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award‑winner recognised for its innovation and impact in language learning. Busuu’s vision is to empower people through languages. We are the world’s largest online community for language learning, with 120+ million registered users. We make learning a language easy by combining AI‑powered courses with feedback from our global community of native speakers and lesson content designed for real life. Busuu is part of the global Chegg family. Chegg is the leading student‑first connected learning platform and a NYSE listed company. Due to our growth overall and some exciting wins in the French region, we are looking to hire a dedicated Senior Business Development Manager, to engage with high potential clients both virtually and face‑to‑face. You’ll conduct meetings booked by the SDR team, follow up and of course close business in French‑speaking countries. We’d expect you to have the experience to help coach the more junior members of the team but also come with a growth mindset. • Deliver on business goals, • Accurately forecast deals while managing pipeline appropriately, • Build strong insights on the needs of target customers and work with product team to adapt Busuu value offering, • Identify emerging trends in the local corporate language market and build good awareness of the competitive environment, • Represent the firm in local trade fairs, conferences and events, • Fluency in French and English languages, • Extensive experience in B2B SaaS sales and proven track record of closing deals with contract value of €200k+, • Excellent presentation skills, • Proven ability to build a pipeline and create qualified opportunities through various channels by engaging decision‑makers, • Knowledge of corporate L&D landscape in France, • Additional European Language, • Experience in Ed‑tech or selling to L&D/Training/HR professionals, • Proficient in using MEDDPICC, • Hubspot experience, • Our centrally located offices are well‑equipped with free breakfast, plenty of snacks, fresh fruit, and free dinner of your choice if you need to stay late, • Busuu offers a great Private Health Insurance scheme, • Personal training budget to learn more in your field and continuously grow and progress in careers, • Flexible working hours and a hybrid model of working to support work‑life balance, • Enhanced maternity and paternity leave, • Social activities such as team lunches, Friday socials, quarterly team, and company events, • CV application review – We will review it as quickly as possible, • Let’s chat – Quick chat with our team about your experience and the role, • Interview – With the Hiring Manager, • Case Study – At home case study to show off your skills, • Interview – Interview to review the task and speak with other colleagues in the team #J-18808-Ljbffr

The Cocktail es una consultora tecnológica multinacional cuya misión es acelerar el crecimiento sostenible de nuestros clientes. Movilizamos grandes organizaciones para mejorar la relación entre las marcas y personas mediante el diseño, los datos y la tecnología. Entendemos lo que nuestros clientes necesitan y orquestamos capacidades para lograr esos objetivos a una velocidad de vértigo. Nuestra cultura se basa en la diversidad, creatividad y en la mezcla de especialistas (estrategia, diseño, tecnología, data, investigación…) Nuestras carreras se caracterizan por un crecimiento profesional exponencial, y por la participación en proyectos con impacto real en grandes clientes. Formar parte de The Cocktail implica rodearse de un equipo inspirador del que aprender y que te ayudará a crecer. Trabajamos bajo la máxima de que es mejor pedir perdón que permiso, por eso, esperamos de ti una visión disruptiva y challenger, inconformismo y pasión por la excelencia y los desafíos. Si quieres moverte en un entorno retador, crear proyectos innovadores y hacer que las cosas pasen, The Cocktail es para ti. El reto En The Cocktail buscamos personas sin miedo a la velocidad, la transformación y la innovación. En concreto, buscamos un/a Especialista / Arquitecto/a Senior de Soluciones Contact Center & CTI con una sólida experiencia técnica y una clara visión estratégica. Esta persona será clave en la evolución y optimización de nuestro ecosistema de comunicación con clientes, liderando tanto la arquitectura tecnológica actual como la definición de su evolución futura. Buscamos un perfil que no solo domine las soluciones de Contact Center, sino que sea capaz de anticipar tendencias, incorporar nuevas tecnologías y ayudar al negocio a evolucionar. Si eres una persona con experiencia en la integración de tecnologías de Contact Center, CTI, telefonía y canales digitales, y además disfrutas definiendo cómo serán las soluciones del futuro, ¡queremos conocerte! Serás el/la referente tecnológico/a del equipo de Contact Center, liderando la estrategia, el diseño, la implementación y la evolución de nuestras soluciones de comunicación con clientes. Tu rol será fundamental para asegurar que nuestras plataformas de voz, chat, WhatsApp y otros canales digitales funcionen de forma integrada y eficiente con Salesforce y el resto de herramientas del ecosistema. Además, esperamos que aportes una visión consultiva, impulsando la innovación, identificando oportunidades de mejora y proponiendo nuevas soluciones que permitan ofrecer la mejor experiencia tanto a clientes como a agentes. • Diseñar, implementar y mantener arquitecturas robustas y escalables para el Contact Center, incluyendo CTI, telefonía IP (SIP, VoIP), IVR, ACD y soluciones omnicanal., • Definir la evolución tecnológica del ecosistema de Contact Center con una visión a medio y largo plazo., • Evaluar nuevas tecnologías y tendencias del mercado para mejorar la eficiencia operativa y la experiencia de cliente., • Actuar como referente técnico en la toma de decisiones relacionadas con la evolución de la plataforma., • Liderar proyectos de integración complejos con Salesforce (especialmente Service Cloud), Service Voice Cloud y otras plataformas críticas., • Trabajar sobre soluciones como Amazon Connect y otras plataformas de Contact Center Cloud., • Gestionar la integración de nuevos canales de comunicación digital, como WhatsApp Business API, chat, redes sociales y futuras soluciones conversacionales., • Colaborar con equipos internos y externos para definir requisitos técnicos y funcionales, garantizando la calidad de las soluciones., • Impulsar la evolución funcional y tecnológica del Contact Center., • Definir las mejores prácticas para la incorporación y gestión de nuevos canales de comunicación con clientes., • Mantenerte al día sobre tecnologías emergentes relacionadas con Contact Center, automatización, IA conversacional y Customer Experience., • Identificar oportunidades de mejora e innovación que aporten valor al negocio y permitan seguir evolucionando nuestras capacidades., • Negociar y gestionar la relación con proveedores tecnológicos y operadores de telefonía., • Evaluar soluciones desde un punto de vista técnico, funcional y económico., • Garantizar los mejores acuerdos, SLAs y la optimización de costes., • Proporcionar soporte técnico avanzado al equipo de Contact Center., • Resolver incidencias complejas y proponer mejoras estructurales., • Monitorear el rendimiento de las plataformas e impulsar iniciativas de mejora continua., • Crear y mantener documentación técnica de arquitecturas, integraciones y procedimientos., • Compartir conocimiento y acompañar al resto de equipos en la evolución tecnológica del área., • Al menos 6-8 años de experiencia en roles técnicos especializados en Contact Center, CTI y telefonía., • Dominio de arquitecturas CTI, telefonía IP (SIP, VoIP), IVR, ACD y soluciones omnicanal., • Experiencia avanzada en Salesforce, especialmente Service Cloud., • Experiencia con plataformas Contact Center Cloud como Amazon Connect, Service Voice Cloud, Talkdesk, Astroline o similares., • Experiencia integrando canales digitales como WhatsApp Business API, chat, redes sociales o SMS., • Capacidad para liderar proyectos tecnológicos complejos., • Experiencia negociando con proveedores tecnológicos., • Capacidad analítica y orientación a la resolución de problemas., • Excelentes habilidades de comunicación con perfiles técnicos y de negocio., • Formación universitaria en Ingeniería Informática, Telecomunicaciones o similar., • Capacidad para combinar una sólida base técnica con una visión estratégica y consultiva., • Experiencia definiendo la evolución tecnológica de plataformas de Contact Center., • Conocimiento de las mejores prácticas en canales conversacionales, especialmente WhatsApp Business., • Interés por las tecnologías emergentes aplicadas a Customer Experience, automatización e inteligencia artificial., • Capacidad para detectar oportunidades de mejora e innovación que contribuyan al crecimiento del negocio., • Mentalidad de mejora continua y visión de futuro., • Certificaciones de Salesforce., • Conocimiento de metodologías ágiles (Scrum, Kanban)., • Experiencia con APIs REST/SOAP y desarrollo de integraciones., • Nivel de inglés avanzado. WPP (The Cocktail/VML) es una empresa que ofrece igualdad de oportunidades y considera a los candidatos para todos los puestos sin discriminación ni consideración de características. Nos comprometemos a fomentar una cultura de respeto en la que todos se sientan parte de la empresa y tengan las mismas oportunidades de progresar en sus carreras. #J-18808-Ljbffr

Recruitment Fraud Alert We've learned that scammers are impersonating Commvault team members-including HR and leadership-via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. • Commvault does not conduct interviews by email or text., • We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day. Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. Commvault is seeking a SaaS Velocity Account Executive to focus on acquiring new business. This role is crucial for driving the expansion of our SaaS offerings by targeting untapped and underpenetrated markets. The candidate will be responsible for the entire sales cycle, from prospecting to obtaining purchase orders, with a strong emphasis on self-generated pipeline through cold outreach. This role is ideal for a goal-oriented individual with a hunter mentality who is adept at opening new markets and generating significant sales. If you are ready to take on the challenge of shaping the future landscape of SaaS sales at Commvault, apply today! • Proactively identify and develop whitespace opportunities within the territory to land new accounts and expand market presence., • Execute full sales cycle activities: from generating leads through cold and warm outreach, to negotiating and closing., • Deliver compelling, customized sales presentations and product demonstrations to meet the unique needs of potential clients., • Maintain a robust pipeline through consistent prospecting and networking, using detailed market analysis and targeting strategies., • Work closely with channel partners to maximize coverage and penetration in assigned territories, co-selling to achieve sales quotas., • Document all sales activity in the corporate CRM system, ensuring accurate tracking and follow-up of leads and opportunities., • Achieve and exceed assigned sales targets, maintaining a strong pipeline of opportunities for account growth., • Preferred 1 - 3 years of relevant experience in a sales or account management hunting role., • Bachelor's degree in communication, Business, or a related field preferred but not essential., • Demonstrated success in a sales role, with a heavy emphasis on cold calling and outbound sales strategies., • Proficiency in Microsoft Office, SFDC, and customer engagement platforms., • Exceptional negotiation and customer engagement skills, with the ability to work independently as well as part of a team., • Proven multitasking and time management skills, with the capacity to work effectively under pressure and meet sales targets., • Excellent organizational and time management skills, with the ability to manage multiple opportunities and priorities effectively., • High level of professionalism, ethical conduct, and the ability to maintain confidentiality in all business interactions., • English and German language skills both written and verbal to near native/native C1 language skills., • Amazing inclusive company culture, opportunity to join our Community Guilds, • International Sales Team based in Madrid, Spain, • High income earning opportunities based on self-performance Opportunity for Presidents Club, • Employee stock purchase plan (ESPP), • Continuous professional development, product training, and career pathing Sales training in MEDDIC and Command of the Message, • Generous global benefits As we continue to embrace the flexibility of both remote and in-office work, we expect the successful applicant to be working out of our Madrid office Tuesday, Wednesday, Thursday, and attend offsite meetings, events, partner sites as and when is necessary. This approach allows us to maintain a sense of collaboration and community while also benefiting from the advantages of remote work. All applicants must live and work in country. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work. Commvault's goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email For any inquiries not related to an accommodation please reach out to . This is a full-time remote role for an Account Executive at MedBoard SaaS platform. The person will be responsible for helping the business growth, and managing the high demand in demos requests, upgrades and requests, supporting agreements, customer relationships and account management. Work and sell a product that professionals love with an exceptional retention rate. • Bachelor's or master's degree in a relevant field., • Strong leadership and track record selling SaaS or sales experience (1-5 years experience), • Experience in business development, account management or sales., • A plus if you have experience in life sciences, specially in regulated industries such as MedTech or Pharma, and key regulatory processes in regulatory, clinical or PMS., • Proactively seek new sales opportunities through different methods, and recommendations from existing customers., • Schedule and conduct meetings with potential customers to understand their needs, preferences, and concerns., • Cultivate and enhance existing customer relationships and yield., • Arrange and attend meetings with potential and existing customers., • Prepare and deliver compelling presentations on our products and services., • Generate regular reviews and reports containing sales and financial data., • Monitor customer performance, volume, and satisfaction., • Represent the company at exhibitions or conferences., • Passion to solve the problems aligned with the MedBoard mission., • Strong system design and problem solving skills, we often deal with the “unknown”. We connect 350+ marketing and sales data sources to wherever teams actually work today: Claude, ChatGPT, and Copilot (native, one-click MCP), plus BI tools, spreadsheets, and warehouses like BigQuery, Snowflake, Redshift, and Databricks. We power analytics for UBS, Puma, Colgate, and Heineken, our customer base doubles roughly every 10 months, and we are adding our first US-time-zone closer. • You sell the category everyone is asking about. Windsor.ai is one of the few data platforms natively listed in the Claude and ChatGPT app directories, so you lead with "your data, live in your AI chat," not "why AI matters." #J-18808-Ljbffr

At Sapira, we're building PHARO: the cognitive engine for heavy enterprise operations. While most AI tools are built to chat, draft emails, or summarize data, we build AI that actually executes. We deploy networks of specialized, multi-agent systems that plug directly into legacy systems, autonomously reading unstructured documents, navigating complex deterministic decision trees, and executing end-to-end workflows without human intervention. We turn slow, manual back-office bottlenecks into highly scalable digital assembly lines. We don't build software for Silicon Valley; we build operational infrastructure for the physical economy. Our focus is strictly on high-stakes, high-volume environments like supply chain, heavy manufacturing, and logistics. And we are not just building for the future — we are operating at scale today. PHARO is already powering the back-office operations of €1B+ revenue industrial titans. If you're excited to shape how the physical economy works, you'll help build systems deployed inside the operational nervous system of massive enterprises — deeply embedded where the real work gets done. You'll ship agentic capabilities on an extensible stack, with the craft and care required for enterprise trust, as we bring AI that actually executes to the industries that power the real world. Sapira is looking for senior software engineers to help build the engine that runs the back-office of the physical economy. Our engineers work on a range of systems across the stack, including multi-agent orchestration, generative AI, RAG, document understanding, domain-adapted language models, deterministic workflow execution, evaluation, and experimentation. We interact regularly with customers, deeply understand their operational pain points, and use whatever tool is necessary — simple or complex — to solve their problems. • Design, build, and improve AI/ML systems and data pipeline infrastructure, including the platforms that power large language model serving, routing, and multi-agent orchestration at scale., • Work with and enable other engineers focused on modeling and agentic capabilities., • Build agentic systems that leverage AI to proactively monitor, diagnose, debug, and maintain infrastructure health at scale across cloud deployments., • Write robust code that's easy to read, maintain, and test — and set the bar for what good looks like across the team., • Mentor more junior engineers and raise the level of engineering craft around you., • 5+ years of experience shipping production software, with at least some of it focused on AI/ML infrastructure or distributed systems at scale., • BA/BS in computer science, math, sciences, or a related degree., • Proven ability to design, build, and ship production-ready software — ideally around AI/ML infrastructure (batch processing pipelines, serving infrastructure, LLM orchestration, agent frameworks)., • Track record of taking ownership of large, ambiguous problems and driving them to production without needing the path mapped out for you., • Thrive in a customer-focused, tight-knit, and cross-functional environment — being a team player and willing to take on whatever is most impactful for the company is a must., • A proactive and positive attitude to lead, learn, troubleshoot, and take ownership of both small tasks and large features., • Matter-of-fact. Why show you what's possible when we can show you what's working? We go and deliver, with real evidence. We don't pitch the future of AI — we point at the workflows it's already running., • Cutting through the theater. Corporate life is full of "coordination theater" — meetings about meetings, tools about tools. Being sincere means calling out the theater. We don't just report on the landscape; we trade polite dashboards for honest friction., • Ahead of the standard. This is how companies will operate. We're continuously searching the edge of what is possible, and we bring our clients with us. #J-18808-Ljbffr

About PHARO: the cognitive engine for heavy enterprise operations. While most AI tools are built to chat, draft emails, or summarize data, we build AI that actually executes. We deploy networks of specialized, multi-agent systems that plug directly into legacy systems. These agents autonomously read unstructured documents, navigate complex deterministic decision trees, and execute end-to-end workflows without human intervention. We turn slow, manual back-office bottlenecks into highly scalable digital assembly lines. AI Deployment Strategist Madrid We don't build software for Silicon Valley; we build operational infrastructure for the physical economy. Our focus is strictly on high-stakes, high-volume environments like supply chain, heavy manufacturing, and logistics. And we are not just building for the future — we are operating at scale today. PHARO is already powering the back-office operations of €1B+ revenue industrial titans. The AI Deployment Strategist is the ultimate owner of this transformation. You are part strategic advisor, part technical architect, and full owner of the client's success. Your mandate is to take our multi-agent technology and wire it into the operational nervous system of massive enterprises. You will lead the charge from the boardroom to the codebase — pitching C-suite Economic Buyers on operational ROI in the morning, and designing the technical workflows, prompts, and data integrations in the afternoon. As an AI Deployment Strategist, you aren't just managing an account; you are functioning as an intrapreneur, building highly profitable AI use-cases inside the world's most complex businesses. Deliver "WOW" (Client Ownership) • Radical Ownership. Take absolute responsibility for client outcomes. Address concerns, clear roadblocks, and own the problems — even if they fall outside your direct area of expertise., • Executive Presence. Build bulletproof relationships across the client organization, conducting high-impact on-site visits when necessary to drive adoption., • Close the Loop. Create a relentless feedback loop between the client's reality and PHARO's Engineering, Product, and Strategy teams., • You are not a salesperson but you must hunt for value. Deeply understand the client's architecture to unlock new opportunities for AI application at scale., • Drive metrics. Define, track, and report success metrics of our AI deployments., • Enablement. Lead technical and operational training to ensure the product fundamentally changes how the client works., • Build the solution. Lead the hands-on implementation of PHARO's AI agents to solve complex, client-specific workflows., • Iterate quickly. Adjust and fine-tune the product implementation (prompts, workflow logic, integrations) based on real-world data and user feedback., • Bridge the gap. Translate highly complex business requirements into technical specifications, and collaborate fiercely with our core Product and Engineering teams to build scalable platform features., • Deep divers. Professionals who refuse superficial answers, ask "why" five times, and love getting into the weeds of complex processes., • Zero ego. Low need for individual recognition. You prioritize the outcome and the team's success over personal credit., • Chaos navigators. Exceptional ability to tackle open-ended, unstructured problems in ambiguous environments., • Disproportionate urgency. A bias for immediate action, always balanced with a mindset for scalability and building replicable processes., • Rapid learners. Insatiably curious people who can learn incredibly difficult concepts quickly., • Experience. 4 to 8 years of high-impact professional experience. (Former founders, Tier-1 strategy consultants, forward-deployed engineers, or technical product managers thrive in this role)., • Business acumen. Strong analytical background with the ability to build business cases, calculate ROI, and connect technical realities to P&L impact., • Stakeholder management. Battle-tested experience managing complex projects and navigating enterprise client relationships., • Communication. Elite collaboration and communication skills, capable of translating between deeply technical engineering teams and non-technical business executives., • Matter-of-fact. Why show you what's possible when we can show you what's working? We go and deliver, with real evidence. We don't pitch the future of AI — we point at the workflows it's already running., • Cutting through the theater. Corporate life is full of "coordination theater" — meetings about meetings, tools about tools. Being sincere means calling out the theater. We don't just report on the landscape; we trade polite dashboards for honest friction., • Ahead of the standard. This is how companies will operate. We're continuously searching the edge of what is possible, and we bring our clients with us. #J-18808-Ljbffr