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Buscamos un/a Inside Sales Specialist enérgico/a y orientado/a a resultados, con base en Madrid, y con habilidades excepcionales para conectar con clientes B2B. Como miembro clave de nuestro equipo, desempeñarás un papel crucial en el aumento de la rentabilidad y en el logro de ambiciosos objetivos comerciales, ofreciendo una experiencia de venta premium a empresas de toda España. Gestionarás todas las solicitudes de clientes nuevos y/o existentes y harás seguimiento de leads procedentes de campañas de marketing, creando una interacción sólida (por teléfono, email o chat). Tu impacto • Alcanzar los objetivos trimestrales de ventas, incluidos los relacionados con soluciones digitales, impulsando de forma constante el crecimiento de ingresos., • Generar leads para ampliar la base de clientes, buscando activamente nuevas oportunidades de negocio., • Gestionar interacciones entrantes, proporcionando una experiencia de venta personalizada al comprender las necesidades del cliente y ofrecer las soluciones adecuadas para garantizar su satisfacción., • Impulsar interacciones salientes para construir relaciones a largo plazo, fomentando la confianza e identificando nuevas oportunidades de negocio., • Apoyar nuestra estrategia omnicanal generando oportunidades de negocio y concertando visitas a nuestras ubicaciones físicas, así como coordinándote con el equipo de ventas de campo., • Mantener y actualizar la base de datos CRM, asegurando que toda la información del cliente sea precisa, relevante y esté actualizada., • Recopilar información valiosa del mercado y compartir feedback con los departamentos correspondientes para apoyar la mejora continua. Idealmente, te apasiona el ejercicio físico, eres entusiasta y proactivo/a. Eres un/a vendedor/a consultivo/a y orientado/a a resultados, con excelentes habilidades de comunicación y fuerte espíritu de trabajo en equipo. Qué deberías aportar • Más de 3 años de experiencia ofreciendo un servicio de alta calidad enfocado en satisfacer las expectativas del cliente y generar ventas., • Titulación universitaria, idealmente en desarrollo de negocio y/o estudios relacionados con la actividad física., • Experiencia trabajando en equipos comerciales colaborativos dentro de entornos centrados en el cliente y orientados al servicio., • Experiencia en la gestión de relaciones a largo plazo, enfocada en construir y mantener conexiones duraderas con los clientes., • Perfil proactivo, entusiasta y orientado a soluciones, con actitud positiva hacia la resolución de problemas., • Nivel fluido de español e inglés., • Experiencia con sistemas CRM y manejo eficiente de datos de clientes., • Conocimiento de Salesforce (valorable).

El grupo educativo Namencis busca un Asesor Comercial, que contacte a clientes potenciales para calificar su interés y agendar citas de venta para el equipo comercial, altamente motivado y orientado a resultados para unirse a nuestro equipo. Este rol desempeñará un papel esencial en la generación de ventas y el cierre de acuerdos tanto a través de comunicación telefónica como escrita. Buscamos a personas apasionadas por los retos y con experiencia comprobada en ventas comerciales. Incorporación inmediata. Responsabilidades Principales: ➢ Cierre de Ventas: • Contactar a clientes potenciales por teléfono y por escrito, presentando los beneficios de nuestros programas educativos y cerrando ventas efectivas., • Identificar y contactar clientes potenciales a través de estrategias de prospección y seguimiento de leads., • Redactar, enviar y mantener comunicaciones claras, profesionales y coherentes con los leads a través de distintos canales escritos (correo electrónico, WhatsApp, chat web o mensajería interna), asegurando respuestas oportunas y un seguimiento adecuado a cada caso. Requisitos: • 3-5 años de experiencia comprobada en ventas comerciales, preferiblemente en ventas telefónicas y por escrito., • Capacidad para gestionar interacciones por escrito con excelente ortografía, redacción y atención al detalle., • Habilidad para cerrar ventas y alcanzar metas de ventas establecidas., • Fuertes habilidades de comunicación verbal y escrita., • Orientación a los detalles y capacidad para gestionar múltiples tareas., • Mentalidad orientada a resultados y pasión por los retos., • Experiencia con sistemas de CRM es una ventaja. Este puesto de Asesor Comercial es una oportunidad emocionante para aquellos que disfrutan del desafío de cerrar ventas y contribuir al crecimiento de Namencis Education. Si tienes experiencia en ventas comerciales y estás listo para asumir este rol, ¡esperamos tu solicitud!

Kreab es una consultora de Asuntos Públicos y Comunicación fundada en Suecia en 1970. Con fuerte presencia en mercados de Europa, Asia, EEUU, África y América Latina, desde donde ayudamos a nuestros clientes a alcanzar sus objetivos de posicionamiento, notoriedad y reputación corporativa, aumentando su capacidad de influencia. En España contamos con más de 150 profesionales repartidos entre las oficinas de Madrid, Barcelona y Valencia. En Kreab Digital encontrarás un equipo multidisciplinar entre Madrid y Barcelona que persigue aportar valor a sus clientes a través de la comunicación. Buscamos personas que les apasione su trabajo, que sean expertos en el mundo digital, estrategas, analíticos e innovadores. Y fundamentalmente, que persigan la excelencia. Buscamos personas entusiastas y resolutivas para unirse a nuestro equipo de soporte especializado. Tu misión será ser la voz y el apoyo fundamental de los clientes adheridos a nuestro programa de fidelización, asegurando que su experiencia con la plataforma sea fluida, productiva y satisfactoria. Necesitamos a un profesional con 2-3 años de experiencia en atención telefónica, back-office y gestión de informes. Formará parte de un equipo integrado digital de más de 25 personas. 👨 💻 Realizarás las siguientes funciones: • Gestión de consultas y soporte técnico a través de teléfono, email y chat en vivo., • Resolución de incidencias relacionadas con el canje de puntos, acumulación de beneficios y estado de cuentas de los socios., • Actualización y consulta en tiempo real en sistemas CRM y bases de datos., • Registro detallado de cada interacción para alimentar nuestros dashboards de Power BI, ayudando a identificar áreas de mejora en el programa., • Identificación y derivación de casos complejos al equipo interno según los protocolos establecidos. 🙋 ♀️¿Qué perfil estamos buscando? • Al menos 2-3 años en servicios de atención al cliente, soporte técnico o contact center (valorable experiencia en programas de fidelización o sector retail)., • Excelente capacidad de expresión verbal y escrita. Empatía para tratar con un perfil de cliente tradicional y profesional., • Agilidad en el manejo de herramientas ofimáticas y CRMs. Se valorará positivamente estar familiarizado con la interpretación de datos (Power BI)., • Manejo fluido de Microsoft Excel (tablas, fórmulas y gestión de datos) y herramientas CRM., • Dominio del Inglés Alto en Conversación (C1)., • Persona proactiva, con gran capacidad de escucha y orientación a la resolución de problemas bajo entornos dinámicos. Aptitudes: • Autonomía y compromiso con el trabajo, • Tener capacidad analítica, • Atención al detalle en la elaboración de informes, • Ser proactivo y orientado a buenos resultados, • Capacidad de anticiparse a conflictos y resolutivo desde la calma 📑¿Qué Podemos ofrecerte? • 💻Modalidad híbrida de trabajo con posibilidad de teletrabajo al 100% en periodos vacacionales (verano, Navidad y Semana Santa)., • 🏠Días de vacaciones por Convenio + 5 Días Kreab., • 💵 Retribución flexible (seguro de salud, transporte, guardería...), • 👩🏼 🎓 Formación por parte de la empresa para que puedas seguir desarrollándote y promocionar dentro del plan de carrera que existe para ti., • 🕰️ Flexibilidad horaria y jornada intensiva en verano., • 🍍Fruta y café en la oficina, • 🎭Acceso a ventajas y descuentos por formar parte de Kreab., • 😄 Excelente ambiente de trabajo integrándote en un equipo dinámico. En Kreab, nos comprometemos a fomentar un entorno laboral diverso e inclusivo, donde cada miembro de nuestro equipo, sin distinción de género, edad, origen étnico, condición social o económica, orientación sexual, expresión o identidad de género, estado físico o de salud, religión, afiliación política u cualquier otra diferencia o condición, tenga la oportunidad de desarrollarse y alcanzar su máximo potencial. Trabajamos incansablemente cada día para lograr este objetivo, asegurando procesos de selección imparciales y brindando igualdad de oportunidades.

About Turing: Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L. Role Overview: As an AI Quality Analyst, you will evaluate a new personalization feature for Gemini. You will assess how well the model uses information from your past Gemini conversations, Gmail, Google Search, and YouTube activity to make responses more relevant and helpful. This role requires a unique blend of creativity and analytical rigor. You will actively design prompts from the perspective of your own personal experiences. You will then use your analytical skills to assess the quality of the model's personalized responses, evaluating dimensions like Grounding, Integration, and Helpfulness. Key Qualifications: • Spanish Proficiency: Ability to read and write in Spanish with a high degree of comp, as Spanish is the focus language for this project., • Personal Account Usage: Willingness to use your primary personal Google account (not a testing account) and enable personal data sources for a genuine assessment., • Schedule Flexibility: Full-time availability in your local time zone is required. We are staffing a global, 24-hour operations team., • Exceptional Analytical Thinking: Demonstrate ability to evaluate nuanced and ambiguous AI responses, specifically assessing personalization quality., • Creative Prompt Engineering: Experience in designing creative, multi-turn starting prompts based on personal context to thoroughly test the model's capabilities., • Strong Evaluation Acumen: Understanding of personalization concepts, including the ability to identify incorrect personalization, poor inferences, and forced connections., • Meticulous Attention to Detail: The ability to review Side-by-Side (SxS) model responses and spot subtle differences in naturalness and overnarrating., • Excellent Written Communication: Superior ability to write clear, concise, and structured rationales for model rankings, explicitly referencing specific turn numbers., • Feedback: Ability to provide constructive feedback and detailed annotations., • Communication: Excellent communication and collaboration skills., • Independence: Self-motivated and able to work independently in a remote setting., • Technical Setup: Desktop/Laptop set up with a good internet connection. Description: • Designing and executing multi-turn conversational prompts (typically 1-5 turns) that require the AI to utilize your personal information and experiences., • Evaluating model responses based on your intent from the starting prompt, checking if the personalization was appropriately applied., • Analyzing responses for Grounding issues, ensuring claims about you are supported by evidence and not flawed inferences or hallucinations., • Assessing Integration quality to ensure personal data is woven naturally into the response without robotic "overnarrating"., • Rigorously evaluating and stack-ranking two model responses side-by-side (SxS) to determine which is overall more helpful, easy to use, and enjoyable., • Writing clear, defensible rationales for your comparisons, explicitly referencing where issues or positive aspects occurred in the conversation., • Extracting and verifying "Debug Info" from the model to confirm that chat summaries and data sources were properly utilized., • Maintaining strict data hygiene by deleting evaluation conversations to prevent them from polluting your future chat history. Education & Experience: • BS/BA degree or equivalent experience in a relevant field (e.g., Policy, Law, Ethics, Linguistics, Journalism, Computer Science, or a related analytical field)., • Experience in data annotation, AI quality evaluation, content moderation, or a related role is strongly preferred. Offer Details: • Commitments Required: at least 4 hours per day and minimum 30 hours per week with 4 hours of overlap with PST. (We have 2 options of time commitment: 30 hrs/week or 40 hrs/week), • Engagement type: Contractor, • Engagement Length: 3 months After applying, you will receive an email with a login link. Please use that link to access the portal and complete your profile. Know amazing talent? Refer them at ___, and earn money from your network.

¡En Ayesa Digital crecemos Contigo! Cada profesional de nuestra empresa es importante para nosotros, nos ayudan a crecer de manera diversa y gracias a ellos somos más de 11.000 personas trabajando con el mismo objetivo en 10 países. Si eres una persona entusiasta y buscas un nuevo reto profesional, ¡Este es tu sitio! Buscamos ampliar nuestro equipo con un/a Ingeniero/a IA Conversacional con experiencia, de al menos 3-4 años, en asistentes virtuales de voz y chat, orientado/a a la continuidad, evolución e integración de soluciones conversacionales en entornos enterprise. La persona se incorporará a un proyecto estratégico enfocado en la evolución de soluciones de IA Voz y Chat, trabajando sobre capacidades ya construidas, acelerando nuevos casos de uso y preparando la transición hacia una futura plataforma objetivo dentro del ecosistema de contact center. Este proyecto se desempeñará bajo modalidad híbrida, pero hay que tener disponibilidad para reuniones en cliente, ubicado en Tres Cantos, Madrid. ¿Qué harás? • Mantener y evolucionar soluciones existentes de IA conversacional (voz y chat)., • Diseñar y construir nuevos casos de uso conversacionales de forma ágil., • Transformar lógica de negocio y componentes existentes en APIs/endpoints reutilizables para facilitar integraciones con nuevas plataformas., • Integrar soluciones con el ecosistema actual de contact center y asegurar la convivencia con plataformas legacy., • Participar en la preparación técnica para la migración a Genesys Cloud y futura plataforma destino., • Definir e implantar una rutina de auditoría y mejora continua de conversaciones (voz/chat), identificando oportunidades de optimización y nuevos casos de uso., • Colaborar en la definición de habilitadores técnicos y modelo de gobierno del ciclo de vida de soluciones de IA. ¿Qué conocimientos has de tener? • Al menos 3 años de experiencia (idealmente 4-6) en IA conversacional / asistentes virtuales., • Experiencia sólida con Dialogflow CX., • Experiencia en integraciones con plataformas de contact center, especialmente Avaya on-premise y/o Genesys Cloud., • Experiencia en desarrollo de APIs, webhooks y endpoints., • Conocimiento práctico de IA Generativa aplicada a asistentes virtuales., • Experiencia con frameworks de orquestación como LangGraph o similares. Además valoramos si cuentas con: • Experiencia con Nuance o entornos IVR legacy., • Experiencia en migraciones de soluciones conversacionales., • Conocimientos de observabilidad, analítica conversacional y mejora continua., • Experiencia en definición de modelos de gobierno o ciclo de vida de soluciones IA. Te ofrecemos un camino lleno de aventuras: · ¡Llega hasta donde tú quieras! ¡Crece con nuestros programas de desarrollo! Te ayudaremos a marcar tu itinerario de futuro anualmente participando en proyectos vanguardistas con los mejores profesionales del sector. · Porque lo importante sois tú y los tuyos : contamos con políticas que facilitan la conciliación entre la vida profesional y personal: Flexibilidad horaria, Smart Job y jornada intensiva en verano. · Tú decides cómo usar tu dinero: disfruta de nuestra retribución flexible, contamos con: Seguro médico, Ticket Restaurant, Guardería y Transporte. · Plan Bienestar descuentos en viajes, tecnología, formación, deporte, belleza y ¡muchos más! · Diviértete participando en los diferentes concursos y actividades que organizamos: ¿te gusta el deporte, escribir, la fotografía? Todo tiene cabida. · ¡Actualízate! apostamos por un aprendizaje continuo, contamos con formación especializada, certificaciones e idiomas · ¡Deja tu huella! Impacta con nuestros proyectos de voluntariado social. ¡Únete a la multinacional española tecnológica referente en el mundo! Atendiendo a la Ley Orgánica 3/2007, de 22 de marzo, la empresa se ha marcado como objetivo promover la defensa y aplicación efectiva del principio de igualdad entre hombres y mujeres, evitando cualquier tipo de discriminación laboral por razón de sexo, garantizando así las mismas oportunidades de ingreso. Asimismo, fomentamos la diversidad, rechazando cualquier tipo de discriminación por razones de raza, sexo, diversidad funcional, religión, orientación sexual, identidad sexual, o cualquier otra condición personal o social, apostando por construir un entorno inclusivo y enriquecedor.

Our client is a global leader in legal research technology, providing access to one of the most comprehensive collections of legal information worldwide. Through advanced AI and data analytics, they’re transforming how legal professionals access, analyze, and use legal data: faster, smarter, and at scale. We are looking for a Senior Fullstack Engineer for Madrid or Barcelona offices. As part of the team, you’ll help shape the future of legal tech, collaborating with a passionate and diverse group of experts. This is your chance to work on impactful technology that empowers law firms, universities, corporations, and governments around the world. Ready to be part of something meaningful? Let’s build the future of legal intelligence Main responsibilities • Develop and maintain UI components using Lit.js and TypeScript, ensuring modularity and reusability., • Collaborate with designers, other developers, and product teams to create responsive, high-performance web applications., • Ensure cross-browser compatibility, accessibility (WCAG standards), and mobile-first design principles., • Work on web performance optimization using Lighthouse and DevTools., • Integrate frontend components with headless CMS (e.g., Strapi) and backend APIs., • Maintain code quality through unit testing, code reviews., • Troubleshoot and resolve both backend and UI/UX issues, collaborating with QA engineers and stakeholders. Core skills/experience • 5-6 years of experience in frontend development and backend development, • Strong proficiency in TypeScript and Python, • Strong proficiency in Lit and Flask or FastAPI, • Knowledge of Core Web Vitals, Lighthouse, and DevTools for performance analysis., • Understanding of Web Components and modular frontend architecture., • Experience integrating frontend with CMS platforms like Strapi., • Proficiency with Git, CI/CD pipelines, and agile development processes., • Hands-on experience with code quality analysis., • Experience using Docker, • Unix knowledge., • Strong debugging and troubleshooting skills What's on offer • Hybrid model with lots of flexibility in our Madrid or Barcelona offices. You choose!, • Collaborative, multicultural team environment, • Mental health and well-being support, • Career growth, leadership mentoring, and ownership of core systems, • Projects with real-world impact in the legal tech space, • Access to innovative tools and a fast-paced, mission-driven environment Our recruitment process? • Step 1: Interview with one of our recruiter, • Step 2: Screening with Tech Lead, • Step 3: Tech interview with HM, • Step 4: Behaviour Interview, • Step 5: Coffee chat with VP of Engineering

¡Hola! Estamos buscando un nuevo DDigitaler para formar parte de nuestro equipo de paid media. Lo primero que necesitamos es que seas buena gente y tengas muchas ganas de formar parte de una empresa que se expande cada año y 100% digital. ¿Qué queremos que seas capaz de hacer? • Ser una máquina freak en campañas de Adwords., • Optimizar estas campañas., • Capacidad para analizar palabras clave., • Montar campañas en Display., • Montar campañas en Google Shopping., • También que audites cuentas de clientes; para hacer propuestas., • Buen interlocutor para explicarle a los clientes qué pasa con su negocio., • Social Paid: montar y ejecutar campañas de social (en cualquier red social)., • Entender de funnels de conversión., • Amazon Ads: petarlo en Amazon a nivel publicitario., • Programática., • Realizar experimentos (split, test A/B, redirect)., • Automatización de procesos (Make, Zappier)., • Experiencia en comercio electrónico (importante). ¿Qué herramientas tienes que manejar? • Google Adwords., • Facebook Business Manager., • Google Analytics., • Excel., • CRO tools., • Looker studio., • Make - Zappier, • Chat GPT - Gemini ¿Qué idiomas tienes que hablar? El 30% de nuestros clientes son extranjeros, así es que tienes que hablar inglés. ¿Qué ofrecemos? Ambiente laboral bueno. Flexibilidad total (sólo venimos un día a la semana a la oficina). Formación continua. El día de tu cumple, vacaciones. Navidades, vacaciones. Salario: según valía y experiencia (buscamos 3 años mínimo).

IENAI SPACE is an early-stage startup located in Madrid, developing an end-to-end ecosystem of in-space mobility products, including propulsion systems and engineering SaaS. We are a highly innovative company in the “New Space” sector; the team is made up of a dynamic and multidisciplinary group of engineers, PhDs and developers, looking to revolutionize space mobility for the adoption of propulsion products in the smallest of satellites. We recently kickstarted our commercial phase with our first product: 360™, a Mission and Space Mobility analysis SaaS. Our mission is to build tailored, end-to-end space mobility products and services for the next generation of small satellites empowering a sustainable new space economy. We believe this is possible because we rely on our values: Infinite Innovation, Extraterrestrial Excellence, Planetary Passion and Cosmic Collaboration. How will you contribute to IENAI SPACE? As a Tax Accountant, your mission will be to manage the full accounting and tax cycle, ensuring compliance with Spanish regulations while supporting the company's financial operations. You will play a key role in R&D tax incentives, grant accounting and the internalization of our accounting processes, working in close collaboration with the Operations Manager. Your main responsibilities will include: • Control and recording of fixed assets: additions, disposals, and monthly depreciation., • Management of month-end and year-end closing entries., • Support in the preparation of annual accounts and financial statements., • Cost allocation to active projects and capitalization of R&D expenditure as intangible assets., • Control of temporary differences and recording of deferred tax assets and liabilities., • Accounting for capital and operating grants in accordance with the Spanish General Chart of Accounts (PGC)., • Preparation and filing of tax returns., • Monitoring of the tax calendar and compliance with AEAT deadlines., • Management of R&D&I tax deductions under Corporate Income Tax. What is your department like? You will be part of our Administration and Accounting team, which plays a key role in keeping our operations running smoothly. This team is responsible for managing day-to-day financial and administrative tasks, ensuring compliance, supporting other departments, and helping the company stay organized and efficient as we grow. Their mission is to provide reliable, agile support across all areas of the business. What will make you succeed? We are looking for (must have): • Degree in Business Administration, Accounting and Finance, or a related field., • Minimum 5 years of experience in a similar role combining accounting and taxation., • Proven experience with public grants or R&D projects (CDTI, AEI, Horizon Europe)., • Proficient use of Holded or an equivalent accounting ERP., • Strong command of the Spanish General Chart of Accounts (PGC 2007) and current Spanish tax regulations., • Knowledge of R&D&I tax deductions under Corporate Income Tax and accounting capitalization of research projects., • Familiarity with public grant accounting (capital vs. operating)., • Proficiency in office tools: advanced Excel and Google Workspace., • High organizational capacity and attention to detail., • Autonomy and ability to learn in a fast-paced environment., • Proactive approach to identifying and correcting deviations., • Strong communication skills and team player mindset. We also value (nice to have): • A Master's in Tax Advisory or Accounting and Auditing is a plus., • Experience in technology-based companies or startups is a plus., • Fluent in spoken and written English. What do we offer? • 🚀 A key role in a pioneering space startup, where you will directly impact the development of cutting-edge propulsion technology., • 💼 A full-time contract of 40h per week., • ⏰ Flexible working hours, allowing you to manage your schedule for better work-life balance., • 🏠 Hybrid work model – work remotely up to 9 days per month., • 🎄 Extra holidays – in addition to 23 vacation days, enjoy 6 additional days off during the Christmas period (from 24 December to 2 January, both included)., • 🩺 Private health insurance, fully covered by the company., • 🎓 Learning & Development – €1000 per year budget for training, courses, and professional growth., • 💪 Autonomy and responsibility – your contributions will directly shape our technology and success. What will your recruitment process be like? Here is a quick overview of the recruitment process: • Application review: we carefully assess your CV and experience., • Culture and values interview: a chat with our People team to ensure we share the same mindset and values., • Technical interview: meet the engineering team and showcase your technical skills., • Sometimes the hiring process will require a technical exercise to assess how you could apply logic and structure to different scenarios., • Final interview with Founders: align expectations and discuss your potential impact at IENAI SPACE. If everything you've read matches what you're looking for in your next adventure, don't hesitate to apply via LinkedIn. We are looking forward to meeting you ✨

Descripción del Cargo: Responsable de brindar soporte técnico de primer nivel a usuarios, resolviendo incidencias básicas de hardware, software, accesos y herramientas corporativas, y escalando a Tier 2 cuando sea necesario. Funciones principales: • Atender incidencias y solicitudes de usuarios por teléfono, correo, chat o ticketing., • Resolver problemas básicos de equipos, contraseñas, correo, VPN, impresoras, routers, WIFI y aplicaciones., • Registrar y dar seguimiento a tickets., • Escalar incidencias complejas al equipo correspondiente., • Apoyar en configuraciones básicas y altas/bajas de usuarios. Requisitos:, • Experiencia previa en soporte técnico o help desk., • Conocimientos básicos de Windows, Microsoft 365, Active Directory y redes., • Buen trato con usuarios y capacidad de resolución., • Español e Inglés B2Localización:, • España

Role: Trainer/Quality Analyst Account: eCommerce Location: Casablanca, Morocco Language: Spanish, French, English We offer Relocation Package for candidates leaving outside Casablanca or Morocco. Position Summary As an Operations Trainer & Quality Analyst, you play a critical role in improving agent performance and customer experience by connecting training, quality assurance, and operational insights. You deliver engaging training sessions, evaluate agent interactions across multiple channels, and use quality findings to identify performance gaps and implement targeted learning interventions. You collaborate closely with Operations leaders to ensure agents are equipped with the knowledge, skills, and behaviors required to meet performance and quality standards. Training & Development • Deliver engaging and effective training sessions on products, systems, and processes for new and existing agents using the client’s established training materials., • Adapt training delivery to different learning styles to maximize knowledge retention and engagement., • Oversee the onboarding process for new agents, including training logistics such as system access and training room setup., • Monitor attendance, participation, and performance during training, recommending progression to production or termination when necessary., • Assess post-training knowledge retention and support agents during nesting by identifying and addressing skill gaps through targeted coaching., • Design or update training materials, refresher courses, and workshops based on operational needs and quality insights. Quality Assurance • Conduct regular audits of agent interactions across multiple channels including calls, emails, chat, and social media., • Evaluate agent performance against established quality metrics and operational standards., • Identify trends, compliance issues, and performance gaps, and provide actionable insights to Team Leaders and Operations managers., • Conduct calibration sessions with stakeholders to ensure consistency in the application of quality standards., • Provide focused QA support for new hires during nesting and their first 90 days in production. Performance Improvement & Operational Support • Facilitate workshops or coaching sessions for underperforming agents based on QA findings., • Use quality data and operational insights to recommend improvements in processes, training, and agent performance strategies., • Support complex customer issues or escalations when required by the account., • Stay up to date with operational processes by participating in operations calls or other required activities., • Collaborate with Operations leaders and clients to align training initiatives with performance goals. Team & Stakeholder Support • Share best practices and provide guidance to less experienced team members., • Support the creation of QA and training presentations for leadership and client meetings., • Participate in client interactions when required to represent training or quality insights.

MediaMarktSaturn has chosen Spain as the main Hub for their Digital Consultation Services . As Europe’s leading consumer electronics retailer, MediaMarktSaturn partners with the world’s top tech brands to bring customers the latest and most innovative solutions. This is your opportunity to join a brand-new international team, help shape a growing business unit, and deliver cutting-edge support to customers through modern digital tools! Key languages : Excellent command of German Excellent command of any other languages (Turkish/French/Polish/Hungarian/Dutch) Professional level of English Main responsibilities : Communicate with customers via chat, video, and co-browsing tools Understand customer needs and recommend the ideal product through tailored solutions and expert advice Support customers with the initial setup and discovery of their new devices Identify opportunities for cross-selling and up-selling to maximize customer value Share responsibility for project KPIs through reporting and analysis Continuously develop your skills and contribute to training materials for the team Core skills/experience : Passionate about Tech and Consumer Electronics (Entertainment and Audio/Video Electronics, IT and Computing Devices, Mobile Devices, Smart Home Solutions etc.) Previous Sales experience in Retail or Direct Sales (Consumer Electronics industry is a plus) Comfortable with digital communication tools and video calls Ability to build trust and connect with customers in a clear, empathetic, and professional way Willingness to work five days per week, from 10:00 to 19:00 (including Saturdays) What's on offer : Fully remote position in Spain Competitive Salary of EUR 25,000-30,000 OTE Permanent contract 10% discount on all the company’s products Languages Courses Medical insurance Our recruitment process? Step 1: Interview with our Recruiter to learn more about you Step 2: Video Interview with the Team Manager and HR Manager

About Us HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide. We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena. HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets. Job Summary This Job Requisition is part of the initiative of Customer service queries automation across channels (Artificial Inteligence applied to Customer Service - AI case automation). This initiative will focus on the implementation of AI-based solutions to improve customer experience and automate the main customer service queries, across all channels (Email, Phone, Chat and Helpdesk). Operating the new platform will require supervision, performance management, accuracy monitoring, AI model training, constant optimization, continuous improvements and implementation of subsequent use cases. Job Responsibilities Manage the AI implementation projects; design, develop and implement innovative conversational AI solutions and automations in email, phone and chat contacts, ensuring a seamless and enhanced user experience across various channels, regions, languages and brands. Main KPIs: Successful implementation of conversational AI solutions in operations, increasing the servicing of requests using automated solutions and processes. Containment: Number of successful automated/bot interactions vs. escalations (transfer to agent). Accuracy in intent recognition and helpfulness of automated solutions. Customer Satisfaction (CSAT). Continuous improvement in conversational AI and channel automation performance metrics. Main responsibilities: Design and develop conversational AI solutions and channel automations, such as AI agents, email intent recognition & classification and action triggering & routing; translating business requirements into customer-focused conversational solutions. – 40% Manage the end-to-end development and implementation of conversational AI features, collaborating with different stakeholders; incl.giving support to internal teams for the operational readiness before implementation. – 20% Communicate issues, ensure resolution, and define continuous developments and improvements, collaborating with Technology, Product and Data teams. – 20% Identify opportunities and potential new use cases for additional AI applications, collaborating with different stakeholders . – 10% Stay updated with the latest conversational AI trends and best practices. – 10% Skills Required Minimum of 2 years of professional experience in AI solutions development and implementation, or a related technical role. Solid understanding of AI development fundamentals including Generative AI, LLM, Prompting, ADK Agentic. Strong effective project management skills; Technological and AI projects will be highly considered. Demonstrated hands-on experience building and maintaining AI solutions using Google, AWS, Microsoft, or similar platforms. Practical experience developing AI solutions. Proficiency in UAT testing and debugging to ensure reliability and functionality in an AI development environment. Participation in collaborative software projects as part of a multidisciplinary team. Experience working within Agile or iterative project management methodologies is desirable. Experience in Travel Tech industry is desirable. Customer Experience background is desirable. Any coursework, freelance, or personal portfolio projects related to AI solutions development. Knowledge of other platforms such as Salesforce, Tableau. Conversation Design knowledge is desirable. Effective written and verbal communication skills for collaborating with team members and stakeholders; able to clearly present information; read and interpret complex information; listen well. Fluent English is required. Ability to organize and manage personal workload to meet established deadlines and team expectations. Attention to detail to implement layouts, deliver with quality, ensure business requirements are met, maintain accurate records and notes communicating what is needed in a thorough and comprehensive manner. Driven and results oriented. Willingness to learn and apply new AI technologies and best practices. Basic analytical and problem-solving skills for addressing routine technical challenges. Collaborative mindset and ability to work effectively within a team environment. At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

Media Markt Saturn has chosen Spain as the main Hub for their Digital Consultation Services. As Europe's leading consumer electronics retailer, Media Markt Saturn partners with the world's top tech brands to bring customers the latest and most innovative solutions. This is your opportunity to join a brand-new international team, help shape a growing business unit, and deliver cutting-edge support to customers through modern digital tools! Key languages : Excellent command of German Excellent command of any other languages (Turkish/French/Polish/Hungarian/Dutch) Professional level of English Main responsibilities : Communicate with customers via chat, video, and co-browsing tools Understand customer needs and recommend the ideal product through tailored solutions and expert advice Support customers with the initial setup and discovery of their new devices Identify opportunities for cross-selling and up-selling to maximize customer value Share responsibility for project KPIs through reporting and analysis Continuously develop your skills and contribute to training materials for the team Core skills/experience : Passionate about Tech and Consumer Electronics (Entertainment and Audio/Video Electronics, IT and Computing Devices, Mobile Devices, Smart Home Solutions etc.) Previous Sales experience in Retail or Direct Sales (Consumer Electronics industry is a plus) Comfortable with digital communication tools and video calls Ability to build trust and connect with customers in a clear, empathetic, and professional way Willingness to work five days per week, from 10:00 to 19:00 (including Saturdays) What's on offer : Fully remote position in Spain Competitive Salary of EUR 25,000-30,000 OTE Permanent contract 10% discount on all the company's products Languages Courses Medical insurance Our recruitment process? Step 1: Interview with our Recruiter to learn more about you Step 2: Video Interview with the Team Manager and HR Manager

This role requires relocation to Portugal. Workster is partnering with a leading BPO company to recruit a Spanish-speaking Banking Operations Specialist to join their team in Lisbon, Portugal , supporting one of the UK’s most innovative digital banks. This opportunity is ideal for professionals currently based in Spain who have experience in banking, financial services, or insurance and are interested in an international career experience in Lisbon . You will support Spanish-speaking customers while applying your knowledge of banking operations to resolve complex cases and deliver high-quality service. Your Role Provide customer support via chat, phone, and email for Spanish-speaking customers Resolve complex enquiries related to accounts, payments, disputes, and transactions Handle fraud investigations, chargebacks, and complaint resolution Deliver clear guidance on banking and financial services processes Act as a subject matter expert for banking-related topics within the team Support colleagues with knowledge sharing when needed Ensure compliance with internal procedures and regulatory standards Your Qualifications Fluent Spanish and good English (spoken and written) Minimum 12 months of experience in Banking, Financial Services, Insurance, or similar sectors Strong analytical and problem-solving skills Ability to manage complex customer cases independently Comfortable working with digital tools and multiple platforms Team-oriented with strong communication skills EU passport or valid work authorization for Portugal The Offer Full-time position based in Lisbon, Portugal Relocation support available for candidates moving from Spain Optional company accommodation in Lisbon Paid training before starting the role Health insurance from the first day of the contract Meal allowance card Holiday and Christmas allowances paid monthly 40 hours per week on rotational shifts (24/7)

This role requires relocation to Portugal. Workster is partnering with a leading BPO company to recruit a Spanish-speaking Banking Operations Specialist to join their team in Lisbon, Portugal , supporting one of the UK’s most innovative digital banks. This opportunity is ideal for professionals currently based in Spain who have experience in banking, financial services, or insurance and are interested in an international career experience in Lisbon . You will support Spanish-speaking customers while applying your knowledge of banking operations to resolve complex cases and deliver high-quality service. Your Role Provide customer support via chat, phone, and email for Spanish-speaking customers Resolve complex enquiries related to accounts, payments, disputes, and transactions Handle fraud investigations, chargebacks, and complaint resolution Deliver clear guidance on banking and financial services processes Act as a subject matter expert for banking-related topics within the team Support colleagues with knowledge sharing when needed Ensure compliance with internal procedures and regulatory standards Your Qualifications Fluent Spanish and good English (spoken and written) Minimum 12 months of experience in Banking, Financial Services, Insurance, or similar sectors Strong analytical and problem-solving skills Ability to manage complex customer cases independently Comfortable working with digital tools and multiple platforms Team-oriented with strong communication skills EU passport or valid work authorization for Portugal The Offer Full-time position based in Lisbon, Portugal Relocation support available for candidates moving from Spain Optional company accommodation in Lisbon Paid training before starting the role Health insurance from the first day of the contract Meal allowance card Holiday and Christmas allowances paid monthly 40 hours per week on rotational shifts (24/7)

YERSE es una empresa actual con un gran legado en el sector textil desde 1964. Sin perder la esencia de empresa familiar, nos hemos convertido en una marca consolidada de moda para mujer, especializada en prendas de punto, que comercializa cuatro colecciones al año en más de 1.000 puntos de venta de 40 países. Diseñamos moda de forma responsable y pausada, con diseños contemporáneos que enfatizan la calidad, las materias y los detalles, manteniendo viva nuestra experiencia en el género de punto. Buscamos un/a Customer Service Specialist con orientación al clientx, capacidad resolutiva y sensibilidad por la moda. Formando parte del equipo de Ecommerce y reportando a Ecommerce Manager, será responsable de gestionar la atención a clientxs, pedidos e incidencias a través de los distintos canales de contacto, garantizando una experiencia ágil, cercana y alineada con los valores de YERSE. RESPONSABILIDADES Atención al cliente Atender clientxs por email, teléfono y chat, asegurando una experiencia positiva y ágil. Gestionar consultas e incidencias a través de Zendesk (tickets, web y móvil). Asesorar sobre productos, tallas, pedidos y políticas de la marca. Seguimiento proactivo de las incidencias hasta su resolución y satisfacción del clientx. Gestión de pedidos y logística Asegurar la correcta entrega de pedidos, gestionando incidencias logísticas y cualquier desviación de manera proactiva. Coordinación diaria con gestores de almacén externo para gestionar salidas y entradas de mercancías, así como posibles incidencias. Gestionar devoluciones, cambios y reembolsos garantizando satisfacción del clientx y cumplimiento de los procesos internos. Mejora continua y reporting Identificar problemas recurrentes y proporcionar feedback a otros equipos internos. Colaborar con los equipos de Ecommerce, logística y retail para mejorar procesos y la experiencia del clientx. Mantener y actualizar información en sistemas internos. Elaborar informes relacionados con atención al clientx y KPIs (tiempos de respuesta, calidad, satisfacción). ¿QUÉ ESPERAMOS DE TI? Formación en Comercio, Marketing, Administración de Empresas o áreas relacionadas. Experiencia mínima de 2 años en atención al cliente, preferiblemente en entornos ecommerce o retail moda. Conocimientos de herramientas de gestión como SAP, Zendesk o plataformas de customer service. Conocimientos de Excel y manejo de herramientas digitales. Nivel alto de castellano, catalán e inglés (hablado y escrito). Conocimiento de producto moda y comprensión básica de procesos logísticos y de inventario. Persona organizada, resolutiva y con capacidad para priorizar en entornos dinámicos. Excelentes habilidades de comunicación, con orientación al clientx y alta empatía. Actitud positiva, proactiva y con ganas de mejorar continuamente. Afinidad con los valores de YERSE y sensibilidad por el producto y la marca. NUESTRA PROPUESTA PARA TI Forma parte de una marca con más de 60 años de historia y en pleno crecimiento. Oportunidades reales de desarrollo profesional y formación continua. Horario flexible y jornada intensiva los viernes para favorecer la conciliación. Bono YERSE por temporada y descuentos exclusivos en nuestras colecciones. Entorno cercano, colaborativo y comprometido con el bienestar y la sostenibilidad. En YERSE creemos en la diversidad y nos comprometemos a crear un entorno inclusivo. Todas las candidaturas serán consideradas para el empleo sin discriminación de ningún tipo. Valoramos las perspectivas diversas y fomentamos una cultura de respeto. Además, estamos comprometidos con la sostenibilidad y buscamos tener un impacto positivo en nuestra comunidad y medio ambiente.

Buscamos un/a Inside Sales Specialist enérgico/a y orientado/a a resultados, con base en Madrid, y con habilidades excepcionales para conectar con clientes B2B. Como miembro clave de nuestro equipo, desempeñarás un papel crucial en el aumento de la rentabilidad y en el logro de ambiciosos objetivos comerciales, ofreciendo una experiencia de venta premium a empresas de toda España. Gestionarás todas las solicitudes de clientes nuevos y/o existentes y harás seguimiento de leads procedentes de campañas de marketing, creando una interacción sólida (por teléfono, email o chat). Tu impacto Alcanzar los objetivos trimestrales de ventas, incluidos los relacionados con soluciones digitales, impulsando de forma constante el crecimiento de ingresos. Generar leads para ampliar la base de clientes, buscando activamente nuevas oportunidades de negocio. Gestionar interacciones entrantes, proporcionando una experiencia de venta personalizada al comprender las necesidades del cliente y ofrecer las soluciones adecuadas para garantizar su satisfacción. Impulsar interacciones salientes para construir relaciones a largo plazo, fomentando la confianza e identificando nuevas oportunidades de negocio. Apoyar nuestra estrategia omnicanal generando oportunidades de negocio y concertando visitas a nuestras ubicaciones físicas, así como coordinándote con el equipo de ventas de campo. Mantener y actualizar la base de datos CRM, asegurando que toda la información del cliente sea precisa, relevante y esté actualizada. Recopilar información valiosa del mercado y compartir feedback con los departamentos correspondientes para apoyar la mejora continua. Supervisar todo el proceso de ventas, desde el pedido hasta la entrega e instalación, garantizando la satisfacción del cliente y promoviendo la venta adicional de productos o servicios cuando sea oportuno. Sobre ti Idealmente, te apasiona el ejercicio físico, eres entusiasta y proactivo/a. Eres un/a vendedor/a consultivo/a y orientado/a a resultados, con excelentes habilidades de comunicación y fuerte espíritu de trabajo en equipo. Qué deberías aportar Más de 3 años de experiencia ofreciendo un servicio de alta calidad enfocado en satisfacer las expectativas del cliente y generar ventas. Titulación universitaria, idealmente en desarrollo de negocio y/o estudios relacionados con la actividad física. Experiencia trabajando en equipos comerciales colaborativos dentro de entornos centrados en el cliente y orientados al servicio. Experiencia en la gestión de relaciones a largo plazo, enfocada en construir y mantener conexiones duraderas con los clientes. Perfil proactivo, entusiasta y orientado a soluciones, con actitud positiva hacia la resolución de problemas. Nivel fluido de español e inglés. Experiencia con sistemas CRM y manejo eficiente de datos de clientes. Conocimiento de Salesforce (valorable).

Senior FullStack Developer (Python/React) Location: Remote from Spain (Spanish employment contract) Our client is a fast-growing startup from Israel that is on a mission to change the deskless work experience. They created a management platform that allows to easily manage all operations, from scheduling to payroll. With over 3.8B deskless workers across the globe, the challenges and potential are endless. Product includes various features: scheduling and time tracking, task management, communication management, chat, knowledge base, help desk, HR & people management, recognition & rewards, documentation, training etc. We are looking for an experienced Senior Product Fullstack Developer, to further develop the management platform. You will build a product that customers love and use on a daily basis, a product that is fun to use, fast, reliable and scalable. You will tackle a wide array of problems from developing a UI that is responsive to the user and fun to choosing the right backend technologies to solve specific product use cases at scale. Requirements: • 5+ years of experience developing scalable applications using both frontend and backend technologies. - 5+ years of experience with Python. - 3+ years of experience with React, including State Management libraries like MobX, redux. - Extensive hands-on experience with MongoDB and MySQL at an expert level. - Deep expertise in message queues, especially RabbitMQ, for building scalable, message-driven systems. - Experience both with AWS and Azure - Ability to understand the pros and cons of different architecture decisions and choose the best option. - Experience scaling services to millions of users. - Understands the complexity of web technology, constraints, UI/UX. - Startup mindset and a proactive, ownership-driven approach, experience in product companies will be a great advantage. - At least B2 level of English. Responsibilities: • Lead the design, development, and maintenance of complex Python applications. - Collaborate with product management and other stakeholders to define technical requirements and deliverables. - Write clean, efficient, and self-documented code. - Implement automation tests. - Participate in code reviews to ensure code quality and maintainability. - Monitor application performance and provide optimization recommendations. - Stay up to date with the latest technologies and industry trends. - Drive the continuous technological improvement process.

Multilingual Service Support Engineer – Madrid, Spain Our client is looking for a Service Support Engineer to join their team in Madrid. This role is focused on providing remote technical support for complex systems, assisting both customers and internal teams, and ensuring a high level of service across the EMEAI region. The ideal candidate will combine strong problem-solving skills with a service-oriented mindset. You’ll be working in an international environment, supporting installations, troubleshooting hardware and software issues, and helping to improve overall customer experience. Key responsibilities include: Delivering remote support via phone, email, and chat to customers, distributors, and colleagues Troubleshooting issues related to Central Control systems, software, and network connectivity Managing service-related tasks such as database migrations, remote diagnostics, and system optimisation Preparing and delivering technical training sessions, both online and in-person Contributing to service process improvements and efficiency initiatives Supporting timely service plan renewals and other value-added service offerings Required profile: Degree in Engineering, Agronomy, IT or a related field At least 3 years of experience in technical support or help desk environments Strong technical understanding of wireless/mobile networks and remote support tools Clear, confident communicator with a structured and analytical approach Able to work independently and in collaboration with international teams Willing to travel up to 10% Languages: Fluency in English In addition, either: German or Italian Location: Madrid, Spain Apply directly on LinkedIn or send your application to:

¡En Ayesa Digital crecemos Contigo! Cada profesional de nuestra empresa es importante para nosotros, nos ayudan a crecer de manera diversa y gracias a ellos somos más de 11.000 personas trabajando con el mismo objetivo en 10 países. Si eres una persona entusiasta y buscas un nuevo reto profesional, ¡Este es tu sitio! Buscamos ampliar nuestro equipo con un/a Ingeniero/a IA Conversacional con experiencia, de al menos 3-4 años, en asistentes virtuales de voz y chat , orientado/a a la continuidad, evolución e integración de soluciones conversacionales en entornos enterprise. La persona se incorporará a un proyecto estratégico enfocado en la evolución de soluciones de IA Voz y Chat , trabajando sobre capacidades ya construidas, acelerando nuevos casos de uso y preparando la transición hacia una futura plataforma objetivo dentro del ecosistema de contact center . Este proyecto se desempeñará bajo modalidad híbrida, pero hay que tener disponibilidad para reuniones en cliente, ubicado en Tres Cantos, Madrid. ¿Qué harás? Mantener y evolucionar soluciones existentes de IA conversacional (voz y chat). Diseñar y construir nuevos casos de uso conversacionales de forma ágil. Transformar lógica de negocio y componentes existentes en APIs/endpoints reutilizables para facilitar integraciones con nuevas plataformas. Integrar soluciones con el ecosistema actual de contact center y asegurar la convivencia con plataformas legacy. Participar en la preparación técnica para la migración a Genesys Cloud y futura plataforma destino. Definir e implantar una rutina de auditoría y mejora continua de conversaciones (voz/chat), identificando oportunidades de optimización y nuevos casos de uso. Colaborar en la definición de habilitadores técnicos y modelo de gobierno del ciclo de vida de soluciones de IA. ¿Qué conocimientos has de tener? Al menos 3 años de experiencia (idealmente 4-6) en IA conversacional / asistentes virtuales . Experiencia sólida con Dialogflow CX . Experiencia en integraciones con plataformas de contact center , especialmente Avaya on-premise y/o Genesys Cloud . Experiencia en desarrollo de APIs, webhooks y endpoints . Conocimiento práctico de IA Generativa aplicada a asistentes virtuales . Experiencia con frameworks de orquestación como LangGraph o similares. Además valoramos si cuentas con: Experiencia con Nuance o entornos IVR legacy. Experiencia en migraciones de soluciones conversacionales. Conocimientos de observabilidad, analítica conversacional y mejora continua. Experiencia en definición de modelos de gobierno o ciclo de vida de soluciones IA. Te ofrecemos un camino lleno de aventuras: · ¡Llega hasta donde tú quieras! ¡Crece con nuestros programas de desarrollo! Te ayudaremos a marcar tu itinerario de futuro anualmente participando en proyectos vanguardistas con los mejores profesionales del sector. · Porque lo importante sois tú y los tuyos : contamos con políticas que facilitan la conciliación entre la vida profesional y personal: Flexibilidad horaria, Smart Job y jornada intensiva en verano. · Tú decides cómo usar tu dinero: disfruta de nuestra retribución flexible, contamos con: Seguro médico, Ticket Restaurant, Guardería y Transporte. · Plan Bienestar descuentos en viajes, tecnología, formación, deporte, belleza y ¡muchos más! · Diviértete participando en los diferentes concursos y actividades que organizamos: ¿te gusta el deporte, escribir, la fotografía? Todo tiene cabida. · ¡Actualízate! apostamos por un aprendizaje continuo, contamos con formación especializada, certificaciones e idiomas · ¡Deja tu huella! Impacta con nuestros proyectos de voluntariado social. ¡Únete a la multinacional española tecnológica referente en el mundo! Atendiendo a la Ley Orgánica 3/2007, de 22 de marzo, la empresa se ha marcado como objetivo promover la defensa y aplicación efectiva del principio de igualdad entre hombres y mujeres, evitando cualquier tipo de discriminación laboral por razón de sexo, garantizando así las mismas oportunidades de ingreso. Asimismo, fomentamos la diversidad, rechazando cualquier tipo de discriminación por razones de raza, sexo, diversidad funcional, religión, orientación sexual, identidad sexual, o cualquier otra condición personal o social, apostando por construir un entorno inclusivo y enriquecedor.

Multilingual Service Support Engineer – Madrid, Spain Our client is looking for a Service Support Engineer to join their team in Madrid. This role is focused on providing remote technical support for complex systems, assisting both customers and internal teams, and ensuring a high level of service across the EMEAI region. The ideal candidate will combine strong problem-solving skills with a service-oriented mindset. You’ll be working in an international environment, supporting installations, troubleshooting hardware and software issues, and helping to improve overall customer experience. Key responsibilities include: Delivering remote support via phone, email, and chat to customers, distributors, and colleagues Troubleshooting issues related to Central Control systems, software, and network connectivity Managing service-related tasks such as database migrations, remote diagnostics, and system optimisation Preparing and delivering technical training sessions, both online and in-person Contributing to service process improvements and efficiency initiatives Supporting timely service plan renewals and other value-added service offerings Required profile: Degree in Engineering, Agronomy, IT or a related field At least 3 years of experience in technical support or help desk environments Strong technical understanding of wireless/mobile networks and remote support tools Clear, confident communicator with a structured and analytical approach Able to work independently and in collaboration with international teams Willing to travel up to 10% Languages: Spanish and English at C2 level (spoken and written) In addition, either: German at B2–C1 level or Italian at C1–C2 level Location: Madrid, Spain If you're a service-minded technical professional looking to work in a global support role with room to grow, we would be pleased to hear from you. Apply directly on LinkedIn or send your application to:

En Cool Bottles hemos nacido para bebernos el mundo. Para que nos lo bebamos juntos: creciendo, disfrutando y aprendiendo en el camino. Nuestra marca parte del problema para el planeta que el nivel de consumo actual de plástico está generando. Creemos que (parte) de la solución está en reemplazar este uso masivo por productos de acero inoxidable de alta calidad y con una funcionalidad térmica superior. Y pensamos que hacerlo cool es fundamental para cambiar hábitos y estilos de vida. Buscamos sumar al equipo un rol de Customer Service . Te doy unas pinceladas de la misión del puesto… - Va a dar soporte a todo el negocio, tanto offline (grandes cuentas, distribuidores y retailers) como online (web, marketplaces). ¿ En qué nos puedes ayudar para ganar foco y crecer de manera sostenible? - Va a ser el punto clave de conexión entre la parte operativa y la comercial de la empresa. ¿Cómo podemos mejorar cada proceso para ser más ágiles y eficientes? - Va a supervisar el funcionamiento logístico y operativo, asegurando que cada pedido llegue en tiempo y forma. ¿Qué podemos hacer para que la experiencia del cliente sea siempre impecable? - Va a participar en proyectos de expansión (clientes en España, distribuidores, nuevos mercados internacionales) aportando visión y control. ¿Cómo podemos seguir escalando sin perder de vista nuestros valores? Yendo más en detalle, las principales funciones son… - Supervisión del almacén y coordinación de la operativa diaria. - Gestión de distribuidores y tiendas de exportación (Business Development & Customer Service). - Apoyar a la acción comercial en el día a día, proporcionando propuestas de mejora y acciones de incremento de negocio. - Asistir a ferias nacionales e internacionales. - Responder y gestionar las consultas de clientes de forma oportuna y precisa, por diferentes canales (teléfono, email, chat…) - Gestionar la operativa de los pedidos de venta (nacional, exportación, online) optimizando su envío en tiempo y forma. - Dar soporte a las incidencias, ofreciendo soluciones y alternativas adecuadas dentro de los plazos establecidos. - Coordinación logística con nuestra web y marketplaces. Y lo que buscamos es… - Mínimo 2 años de experiencia previa en puestos de Atención al Cliente, Administración Comercial o similares - Grado o titulación superior, preferiblemente en ADE, Economía o similar. Se valorará especialmente un Máster en Comercio Internacional. - Experiencia en la gestión y desarrollo de clientes B2B y B2C, incluyendo grandes cuentas y entornos internacionales. - Experiencia en eCommerce y marketplaces (Amazon, Decathlon, etc.). - Conocimiento de procesos logísticos y de gestión de almacén. - Experiencia en negocios online o vinculados al mundo digital. - Nivel avanzado de Excel y del paquete Office en general. - Experiencia en el uso de herramientas informáticas de gestión de empresas. - Iniciativa, capacidad de análisis, innovación y comunicación. - Capacidad para trabajar en equipo y también de forma autónoma. - Orientación a resultados. - Buenas habilidades de comunicación escrita y verbal. - Ingles avanzado y, muy valorable otros idiomas como francés, italiano, portugués, alemán,… - Disponibilidad para viajar y asistir a ferias. #JoinTheCoolers

⚙️ Senior Backend Engineer Join Dempo Transform Backend development with us! At Dempo, we are a growing software development company where innovation, collaboration, and continuous professional growth are part of everyday life. We’re looking for passionate technologists who enjoy solving complex challenges, working in collaborative environments, and continuously improving their craft. If you thrive in modern backend architectures and want to grow with a dynamic team, we’d love to meet you. As we are expanding our backend team, we are currently looking for a Backend Developer with the following profile: Responsibilities Build scalable, secure, and high-performance backend systems Design and develop robust APIs and services Collaborate closely with frontend, product, and infrastructure teams Write clean, maintainable, and well-tested code Design system architecture and make key technical decisions Mentor developers and promote engineering best practices Optimise performance, scalability, and reliability Ensure data integrity, security, and compliance standards Anticipate edge cases and design resilient solutions Contribute to CI/CD pipelines and deployment processes Requirements Minimum 5 years of experience developing with Java and/or Kotlin, building microservices with Spring Boot Highly-skilled at writing automated tests and working with high-quality coding standards Solid knowledge of RabbitMQ and/or Kafka and relational databases i.e. PostgreSQL Advanced experience in cloud-native development Experience with Git and CI/CD pipelines Passion for clean code and continuous learning. Strong problem-solving, communication, and teamwork skills Advanced Spanish and intermediate English Experience working in Agile environments with an open and collaborative mindset ⭐ Nice to Have (experience with) Kotlin Broad grasp of Kubernetes No relational databases i.e. MongoDB Experience with different cloud environments (Azure, AWS or GCP). Exposure to backend architectures. Mentoring junior developers. What We Offer at Dempo Permanent contract ⌚ Flexible working hours (core hours 09:30 – 13:30) Remote-first culture, with the option to work from our Granada office (Forum area) ☀️ 30 working days of vacation Private health insurance Work equipment provided (You choose between Macbook or Lenovo) Continuous professional development, including: · Unlimited access to online courses · Learning time within working hours · Certifications and specialised training funds Referral programme Opportunity-based bonuses Stable, long-term projects Clear professional growth opportunities Selection Process With pleasure, we receive your CV and we give you a call Now it’s when we put faces to names, we’d love to get to chat with you! Let’s deepen a bit more with a technical interview, a chance to meet your People Partner We get back to you with offer and feed Salary Range €20,000 – €30,000 → Junior €30,000 – €40,000 → Standard €40,000 – €50,000 → Senior €50,000+ → Principal Dempo is where technology, teamwork, and your professional growth come together.

En Bizneo, una de las mayores HR Tech de Europa y LATAM, abrimos una oportunidad de beca formativa para estudiantes interesados en el sector de Recursos Humanos que quieran desarrollarse en el área de relacionamiento de cliente y soporte técnico dentro del sector SaaS. ¡Una gran oportunidad para aprender de un entorno tecnológico y de alto crecimiento! ¿Cuáles serán tus funciones? Asistencia de primer y segundo nivel (N1/N2) vía chat o email a clientes que usan nuestro software de recursos humanos. Formarte constantemente en las funcionalidades del producto y novedades a través de nuestras guías y sesiones con el equipo. Registro y seguimiento de incidencias y solicitudes en sistemas de ticketing (Zendesk y Jira), asegurando su correcta documentación. Colaboración en tareas de back-office: importación de datos, limpieza, configuración de entornos de prueba. Soporte microinformático a usuarios internos (hardware, red, sistemas operativos y aplicaciones como CRM, Jira, Dialer, etc.). ✍️ ¿Qué buscamos? ✍️ Facilidad para aprender nuevas herramientas y software. No es necesario pero es un plus si además hablas alguno de estos idiomas: italiano, portugués o francés. ¿Qué ofrecemos? Beca remunerada 800€/mes Jornada de 9h a 18.30h de Lunes a Jueves. Viernes de 9 a 15h. Teletrabajo 100%. Jornada intensiva en Julio y Agosto (8h a 15h) Formación continua Posibilidades reales de crecimiento

️ Senior Platform Engineer Join Dempo Transform infrastructure with us! We are looking for a Senior Platform Engineer to help design and scale the internal infrastructure platform that powers our engineering teams. In this role, you will operate at the architecture level , defining the foundations that allow multiple teams to build, deploy, and scale services efficiently and reliably.You will focus on platform architecture, Kubernetes environments, infrastructure standardization, and developer experience . This is a high-impact role responsible for enabling engineering teams to move faster while maintaining scalability, reliability, and cost efficiency. Responsibilities Platform Architecture & Scalability Design and evolve the internal developer platform used by multiple engineering teams Architect and maintain scalable Kubernetes clusters and environments Define platform architecture patterns for microservices and cloud-native workloads Infrastructure Standardization Build and maintain Infrastructure as Code (IaC) modules and reusable infrastructure components Standardize infrastructure provisioning across teams Establish best practices for infrastructure lifecycle management CI/CD & Developer Experience Improve and scale CI/CD frameworks and pipelines Reduce friction in the development lifecycle Drive improvements in developer experience (DX) and platform usability Cost & Efficiency Define and implement cloud cost optimization strategies Improve resource utilization and infrastructure efficiency Monitor infrastructure performance and scalability Leadership & Collaboration Mentor and support cloud and infrastructure engineers Collaborate with engineering teams to understand platform needs Promote platform best practices across the organization Requirements 5+ years of experience in cloud infrastructure, platform engineering, or SRE Strong experience designing cloud-native architectures Deep expertise with Kubernetes and container orchestration Hands-on experience with Infrastructure as Code (Terraform, Pulumi, or similar) Strong experience with CI/CD systems and automation Experience operating infrastructure at multi-team scale Strong system design and architecture skills Excellent communication and mentoring abilities ⭐ Nice to Have (experience with) Experience building internal developer platforms Knowledge of GitOps workflows Experience with multi-cluster Kubernetes environments Background in platform reliability or SRE practices Experience with cost optimization in large cloud environments What We Offer at Dempo Permanent contract ⌚ Flexible working hours (core hours 09:30 – 13:30) Remote-first culture, with the option to work from our Granada office (Forum area) ☀️ 30 working days of vacation Private health insurance Work equipment provided (You choose between Macbook or Lenovo) Continuous professional development, including: · Unlimited access to online courses · Learning time within working hours · Certifications and specialised training funds Referral programme Opportunity-based bonuses Stable, long-term projects Clear professional growth opportunities Selection Process With pleasure, we receive your CV and we give you a call Now it’s when we put faces to names, we’d love to get to chat with you! Let’s deepen a bit more with a technical interview, a chance to meet your People Partner We get back to you with offer and feed Salary Range €20,000 – €30,000 → Junior €30,000 – €40,000 → Standard €40,000 – €50,000 → Senior €50,000+ → Principal Dempo is where technology, teamwork, and your professional growth come together.

Senior Frontend Engineer Join Dempo Transform Frontend development with us! At Dempo, we are a growing software development company where innovation, collaboration, and continuous professional growth are part of everyday life. We’re looking for passionate technologists who enjoy solving complex challenges, working in collaborative environments, and continuously improving their craft. If you thrive in modern frontend development and want to grow with a dynamic team, we’d love to meet you. As we continue expanding our team , we are currently looking for a Frontend engineer with the following profile: Responsibilities Build responsive, high-performance web applications Collaborate across design, backend, and product teams Write clean, scalable, and maintainable code Design systems and make key technical decisions Mentor developers and support code quality Optimise performance and anticipate edge cases Requirements Minimum 5 years of experience developing. Strong experience with modern Typescript. Experience with React and testing with Jest, Karma, Cypress. Solid knowledge of HTML, Javascript, CSS preprocessors , and responsive design. Understanding of REST APIs and integration with back-end services. Experience with Git and CI/CD pipelines Passion for clean code and continuous learning. Strong problem-solving, communication, and teamwork skills Advanced Spanish and intermediate English Experience working in Agile environments with an open and collaborative mindset ⭐ Nice to Have (experience with) Angular and Jasmin. Knowledge of performance optimisation techniques (lazy loading, code splitting, caching strategies). Experience with different cloud environments (Azure, AWS or GCP). Exposure to micro-frontend architectures. Mentoring junior developers. What We Offer at Dempo Permanent contract ⌚ Flexible working hours (core hours 09:30 – 13:30) Remote-first culture, with the option to work from our Granada office (Forum area) ☀️ 30 working days of vacation Private health insurance Work equipment provided (You choose between Macbook or Lenovo) Continuous professional development, including: · Unlimited access to online courses · Learning time within working hours · Certifications and specialised training funds Referral programme Opportunity-based bonuses Stable, long-term projects Clear professional growth opportunities Selection Process With pleasure, we receive your CV and we give you a call Now it’s when we put faces to names, we’d love to get to chat with you! Let’s deepen a bit more with a technical interview, a chance to meet your People Partner We get back to you with offer and feed Salary Range €20,000 – €30,000 → Junior €30,000 – €40,000 → Standard €40,000 – €50,000 → Senior €50,000+ → Principal Dempo is where technology, teamwork, and your professional growth come together.

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. We're proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. If you're looking to grow your career in a dynamic, global, and impact-driven environment, we'd love to hear from you. Responsibilities: Global Budget Allocation: Specific budget ownership is fluid. If the data shows the US is driving better Unit Economics than France, you shift the budget. You follow the business logic, not a rigid territory map. Full-Funnel Accountability: You will not report on "Clicks" or "Leads" in isolation. You will trace performance down to MQL, SQL, and Closed-Won Revenue. You must be able to look at a campaign with a high CPL and argue why it should stay live because the Down-Funnel Impact (ACV) is positive. Data & Tech Diagnostics: You are the first line of defense. When numbers look wrong, you investigate. Is it a bad campaign? Or is it a pixel issue? You are not expected to write the code to fix it, but you must be able to flag the discrepancy clearly so our technical vendors can execute the repair. Cross-Platform Logic: You understand that a user sees a Linked In ad, searches on Google, and converts on a Retargeting banner. You will build strategies that respect this journey, rather than optimizing channels in silos. Requiermtns: 5+ Years in B2 B Saa S User Acquisition: You have managed significant monthly budgets ($100k+) across You Tube and Display (Google) and Social (Meta/Linked In). Business Logic Over Metrics: You understand the difference between efficiency (cheap leads) and effectiveness (revenue growth). You can explain why we should pay $500 for a lead if the ACV is $20k. Scientific Creative Methodology: You don't just "refresh ads." You run structured A/B tests (Concept vs. Concept, Format vs. Format). You can define a clear hypothesis, execute the test, and translate the data into a clear brief for the Design Team. Project Management Grit: You have a track record of driving projects across different departments. When a designer or a developer says "I can't do this today," you know how to negotiate, prioritize, and get the job done. Looker / SQL Basics: The ability to pull your own raw data and build basic visualizations without waiting for an analyst. AI Process & Tools: Experience leveraging Generative AI (Chat GPT, Midjourney, Jasper, etc.) to accelerate copy variations, brief generation, or data analysis. ABM Experience: Experience working with ABM platforms (6sense, Demandbase) or orchestrating account-based plays on Linked In. Agency Management: Experience managing external agencies or freelancers. Remote Autonomy: You are comfortable working with a manager in a different time zone (TLV). You over-communicate, you document your logic, and you earn trust through transparency. Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

At Ledgy, we're on a mission to make Europe a powerhouse of entrepreneurship by building a modern, tech-driven equity management and financial reporting platform for private and public companies. In 2026, we aim to be the leading provider for European IPOs and reporting for share-based payments. We are a value-based company with a core focus on being humble, transparent, ambitious and impactful, all in order to delivery the best experience for our customers and end users.We are proud to partner with some of the world's leading investors. New Enterprise Associates led our $22m Series B round in 2022, with Philip Chopin joining Sequoia's Luciana Lixandru on our board.We were founded in Switzerland in 2017 and today we operate globally from offices in Zurich and London. We encourage diversity and are an international team coming from 26 different countries and speaking 25 different languages.About the RoleAs a Senior/Staff Software Engineer at Ledgy, you'll design and build elegant, scalable systems that power how companies manage their equity. You'll collaborate with fellow engineers (based mainly in Zurich and London), product managers, and designers to develop industry-leading automation and experiences — while many in our space still rely on manual processes.In the first 30 days: Be paired with an onboarding buddy who will introduce you to the world of equity management Get to know our engineering team, product managers, and designers Understand how your team's surface area connects to the broader Ledgy platform Start contributing to the codebase with the guidance of experienced team members In the first 3 months: Ship independently on impactful product features and improvements Participate in architecture discussions around scaling workflows, data models, and integrations Work alongside other engineers to implement robust, reliable data flows Develop a deep understanding of how companies manage and automate equity Participate in code reviews and help maintain our engineering standards In the first 6–12 months: Take ownership of key features and improvements within your team's domain Help shape the technical direction and architecture of Ledgy's equity platform Collaborate with Product and Design to deliver polished, user-centric experiences Mentor other engineers and share expertise in automation, data modeling, and scalability Teams we're hiring forCore Equity — Owns the foundational logic that powers Ledgy's equity engine. Every equity-related event such as issuing shares, creating new pools, or adjusting ownership — generates transactions. This team defines and maintains the transaction logic, data model, and core domain behaviour that ensure Ledgy's platform remains accurate, scalable, and compliant.Workflows & Automation — Focuses on automating complex equity workflows and integrating with third-party services, including the trading exchange. The team builds systems that help company admins efficiently onboard and offboard employees, automate equity grants and terminations, and enable employees to sell their shares seamlessly once vested.Reporting — Transforms Ledgy's core equity data into financial, operational, and compliance reports. The team manages large, complex datasets and ensures reporting is accurate, performant, and reliable across jurisdictions and company structures. Their work powers the insights companies and auditors rely on for decision-making and transparency.The job is a good fit if: You have 7+ years of experience working as a Software Engineer You're excited about the impact of equity on entrepreneurship and its real-world impact for companies You enjoy tackling complex financial data transformations and compliance requirements You enjoy writing clean, maintainable Type Script code, both in the backend and frontend You are excited to work with React, Node JS, and Mongo DB You thrive in collaborative environments and enjoy pair programming You take pride in creating robust, tested solutions for critical business operations Being part of Ledgy means: Recharge and re-energize with flexible working hours, 25 days of vacation, and up to 40 days of remote work from outside your home country. We make space for your own professional development, with a generous yearly learning & development budget. This role will receive a competitive salary + benefits + equity. All salaries are aligned with competitively benchmarked ranges based on work location and levelling. For candidates based in London or Zurich we use a hybrid work model of 1 day in the office per week. Our tech stack:We have a modern, cohesive stack that lets us move fast while maintaining quality: Language: Type Script Frontend: React, Tailwind CSS, t RPC Backend: t RPC, Node.js, Mongo DB Infrastructure: GCP, Terraform Cloud, Kubernetes, Docker, Github Actions The interview process: CV Review: we review your resume to see if we might be a good fit Getting to know you (30 min): meet with someone from our people team to talk about your experience and to answer questions about the role Live Coding (75 min): We'll present you with an equity domain problem to solve collaboratively using your preferred language and IDE System Design (60 min): You'll walk us through an architecture you've significantly contributed to in the past, and we'll explore different aspects based on your experience Culture Interview: A chance to meet one of our founders for a 30 minute chat about Ledgy's mission and values Offer

Multilingual Service Support Engineer – Madrid, Spain Our client is looking for a Service Support Engineer to join their team in Madrid. This role is focused on providing remote technical support for complex systems, assisting both customers and internal teams, and ensuring a high level of service across the EMEAI region. The ideal candidate will combine strong problem-solving skills with a service-oriented mindset. You’ll be working in an international environment, supporting installations, troubleshooting hardware and software issues, and helping to improve overall customer experience. Key responsibilities include: • Delivering remote support via phone, email, and chat to customers, distributors, and colleagues, • Troubleshooting issues related to Central Control systems, software, and network connectivity, • Managing service-related tasks such as database migrations, remote diagnostics, and system optimisation, • Preparing and delivering technical training sessions, both online and in-person, • Contributing to service process improvements and efficiency initiatives, • Supporting timely service plan renewals and other value-added service offerings Required profile: • Degree in Engineering, Agronomy, IT or a related field, • At least 3 years of experience in technical support or help desk environments, • Strong technical understanding of wireless/mobile networks and remote support tools, • Clear, confident communicator with a structured and analytical approach, • Able to work independently and in collaboration with international teams, • Willing to travel up to 10% Languages: • Fluency in English, • In addition, either: German or Italian Location: Madrid, Spain Apply directly on LinkedIn or send your application to:

About Turing: Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L. Role Overview: As an AI Quality Analyst, you will evaluate a new personalization feature for Gemini. You will assess how well the model uses information from your past Gemini conversations, Gmail, Google Search, and YouTube activity to make responses more relevant and helpful. This role requires a unique blend of creativity and analytical rigor. You will actively design prompts from the perspective of your own personal experiences. You will then use your analytical skills to assess the quality of the model's personalized responses, evaluating dimensions like Grounding, Integration, and Helpfulness. Key Qualifications: • Spanish Proficiency: Ability to read and write in Spanish with a high degree of comp, as Spanish is the focus language for this project., • Personal Account Usage: Willingness to use your primary personal Google account (not a testing account) and enable personal data sources for a genuine assessment., • Schedule Flexibility: Full-time availability in your local time zone is required. We are staffing a global, 24-hour operations team., • Exceptional Analytical Thinking: Demonstrate ability to evaluate nuanced and ambiguous AI responses, specifically assessing personalization quality., • Creative Prompt Engineering: Experience in designing creative, multi-turn starting prompts based on personal context to thoroughly test the model's capabilities., • Strong Evaluation Acumen: Understanding of personalization concepts, including the ability to identify incorrect personalization, poor inferences, and forced connections., • Meticulous Attention to Detail: The ability to review Side-by-Side (SxS) model responses and spot subtle differences in naturalness and overnarrating., • Excellent Written Communication: Superior ability to write clear, concise, and structured rationales for model rankings, explicitly referencing specific turn numbers., • Feedback: Ability to provide constructive feedback and detailed annotations., • Communication: Excellent communication and collaboration skills., • Independence: Self-motivated and able to work independently in a remote setting., • Technical Setup: Desktop/Laptop set up with a good internet connection. Description: • Designing and executing multi-turn conversational prompts (typically 1-5 turns) that require the AI to utilize your personal information and experiences., • Evaluating model responses based on your intent from the starting prompt, checking if the personalization was appropriately applied., • Analyzing responses for Grounding issues, ensuring claims about you are supported by evidence and not flawed inferences or hallucinations., • Rigorously evaluating and stack-ranking two model responses side-by-side (SxS) to determine which is overall more helpful, easy to use, and enjoyable., • Writing clear, defensible rationales for your comparisons, explicitly referencing where issues or positive aspects occurred in the conversation., • Maintaining strict data hygiene by deleting evaluation conversations to prevent them from polluting your future chat history. Education & Experience: • BS/BA degree or equivalent experience in a relevant field (e.g., Policy, Law, Ethics, Linguistics, Journalism, Computer Science, or a related analytical field)., • Experience in data annotation, AI quality evaluation, content moderation, or a related role is strongly preferred. Offer Details: • Commitments Required: at least 4 hours per day and minimum 30 hours per week with 4 hours of overlap with PST. (We have 2 options of time commitment: 30 hrs/week or 40 hrs/week), • Engagement type: Contractor, • Engagement Length: 3 months After applying, you will receive an email with a login link. Please use that link to access the portal and complete your profile. Know amazing talent? Refer them at turing.com/referrals, and earn money from your network.

IENAI SPACE is an early-stage startup located in Madrid, developing an end-to-end ecosystem of in-space mobility products, including propulsion systems and engineering SaaS. We are a highly innovative company in the “New Space” sector; the team is made up of a dynamic and multidisciplinary group of engineers, PhDs and developers, looking to revolutionize space mobility for the adoption of propulsion products in the smallest of satellites. We recently kickstarted our commercial phase with our first product: 360™, a Mission and Space Mobility analysis SaaS. Our mission is to build tailored, end-to-end space mobility products and services for the next generation of small satellites empowering a sustainable new space economy. We believe this is possible because we rely on our values: Infinite Innovation, Extraterrestrial Excellence, Planetary Passion and Cosmic Collaboration. How will you contribute to IENAI SPACE? As a Tax Accountant, your mission will be to manage the full accounting and tax cycle, ensuring compliance with Spanish regulations while supporting the company's financial operations. You will play a key role in R&D tax incentives, grant accounting and the internalization of our accounting processes, working in close collaboration with the Operations Manager. Your main responsibilities will include: • Control and recording of fixed assets: additions, disposals, and monthly depreciation., • Management of month-end and year-end closing entries., • Support in the preparation of annual accounts and financial statements., • Cost allocation to active projects and capitalization of R&D expenditure as intangible assets., • Control of temporary differences and recording of deferred tax assets and liabilities., • Accounting for capital and operating grants in accordance with the Spanish General Chart of Accounts (PGC)., • Preparation and filing of tax returns., • Monitoring of the tax calendar and compliance with AEAT deadlines., • Management of R&D&I tax deductions under Corporate Income Tax. What is your department like? You will be part of our Administration and Accounting team, which plays a key role in keeping our operations running smoothly. This team is responsible for managing day-to-day financial and administrative tasks, ensuring compliance, supporting other departments, and helping the company stay organized and efficient as we grow. Their mission is to provide reliable, agile support across all areas of the business. What will make you succeed? We are looking for (must have): • Degree in Business Administration, Accounting and Finance, or a related field., • Minimum 5 years of experience in a similar role combining accounting and taxation., • Proven experience with public grants or R&D projects (CDTI, AEI, Horizon Europe)., • Proficient use of Holded or an equivalent accounting ERP., • Strong command of the Spanish General Chart of Accounts (PGC 2007) and current Spanish tax regulations., • Knowledge of R&D&I tax deductions under Corporate Income Tax and accounting capitalization of research projects., • Familiarity with public grant accounting (capital vs. operating)., • Proficiency in office tools: advanced Excel and Google Workspace., • High organizational capacity and attention to detail., • Autonomy and ability to learn in a fast-paced environment., • Proactive approach to identifying and correcting deviations., • Strong communication skills and team player mindset. We also value (nice to have): • A Master's in Tax Advisory or Accounting and Auditing is a plus., • Experience in technology-based companies or startups is a plus., • Fluent in spoken and written English. What do we offer? • 🚀 A key role in a pioneering space startup, where you will directly impact the development of cutting-edge propulsion technology., • 💼 A full-time contract of 40h per week., • ⏰ Flexible working hours, allowing you to manage your schedule for better work-life balance., • 🏠 Hybrid work model – work remotely up to 9 days per month., • 🎄 Extra holidays – in addition to 23 vacation days, enjoy 6 additional days off during the Christmas period (from 24 December to 2 January, both included)., • 🩺 Private health insurance, fully covered by the company., • 🎓 Learning & Development – €1000 per year budget for training, courses, and professional growth., • 💪 Autonomy and responsibility – your contributions will directly shape our technology and success. What will your recruitment process be like? Here is a quick overview of the recruitment process: • Application review: we carefully assess your CV and experience., • Culture and values interview: a chat with our People team to ensure we share the same mindset and values., • Technical interview: meet the engineering team and showcase your technical skills., • Sometimes the hiring process will require a technical exercise to assess how you could apply logic and structure to different scenarios., • Final interview with Founders: align expectations and discuss your potential impact at IENAI SPACE. If everything you've read matches what you're looking for in your next adventure, don't hesitate to apply via LinkedIn. We are looking forward to meeting you ✨

Multilingual Service Support Engineer – Madrid, Spain Our client is looking for a Service Support Engineer to join their team in Madrid. This role is focused on providing remote technical support for complex systems, assisting both customers and internal teams, and ensuring a high level of service across the EMEAI region. The ideal candidate will combine strong problem-solving skills with a service-oriented mindset. You’ll be working in an international environment, supporting installations, troubleshooting hardware and software issues, and helping to improve overall customer experience. Key responsibilities include: • Delivering remote support via phone, email, and chat to customers, distributors, and colleagues, • Troubleshooting issues related to Central Control systems, software, and network connectivity, • Managing service-related tasks such as database migrations, remote diagnostics, and system optimisation, • Preparing and delivering technical training sessions, both online and in-person, • Contributing to service process improvements and efficiency initiatives, • Supporting timely service plan renewals and other value-added service offerings Required profile: • Degree in Engineering, Agronomy, IT or a related field, • At least 3 years of experience in technical support or help desk environments, • Strong technical understanding of wireless/mobile networks and remote support tools, • Clear, confident communicator with a structured and analytical approach, • Able to work independently and in collaboration with international teams, • Willing to travel up to 10% Languages: • Fluency in English, • In addition, either: German or Italian Location: Madrid, Spain Apply directly on LinkedIn or send your application to:

Multilingual Service Support Engineer – Madrid, Spain Our client is looking for a Service Support Engineer to join their team in Madrid. This role is focused on providing remote technical support for complex systems, assisting both customers and internal teams, and ensuring a high level of service across the EMEAI region. The ideal candidate will combine strong problem-solving skills with a service-oriented mindset. You’ll be working in an international environment, supporting installations, troubleshooting hardware and software issues, and helping to improve overall customer experience. Key responsibilities include: • Delivering remote support via phone, email, and chat to customers, distributors, and colleagues, • Troubleshooting issues related to Central Control systems, software, and network connectivity, • Managing service-related tasks such as database migrations, remote diagnostics, and system optimisation, • Preparing and delivering technical training sessions, both online and in-person, • Contributing to service process improvements and efficiency initiatives, • Supporting timely service plan renewals and other value-added service offerings Required profile: • Degree in Engineering, Agronomy, IT or a related field, • At least 3 years of experience in technical support or help desk environments, • Strong technical understanding of wireless/mobile networks and remote support tools, • Clear, confident communicator with a structured and analytical approach, • Able to work independently and in collaboration with international teams, • Willing to travel up to 10% Languages: • Spanish and English at C2 level (spoken and written), • In addition, either:, • German at B2–C1 level, • or Italian at C1–C2 level Location: Madrid, Spain If you're a service-minded technical professional looking to work in a global support role with room to grow, we would be pleased to hear from you. Apply directly on LinkedIn or send your application to:

Our client is a global leader in legal research technology, providing access to one of the most comprehensive collections of legal information worldwide. Through advanced AI and data analytics, they’re transforming how legal professionals access, analyze, and use legal data: faster, smarter, and at scale. We are looking for a Senior Fullstack Engineer for Madrid or Barcelona offices. As part of the team, you’ll help shape the future of legal tech, collaborating with a passionate and diverse group of experts. This is your chance to work on impactful technology that empowers law firms, universities, corporations, and governments around the world. Ready to be part of something meaningful? Let’s build the future of legal intelligence Main responsibilities • Develop and maintain UI components using Lit.js and TypeScript, ensuring modularity and reusability., • Collaborate with designers, other developers, and product teams to create responsive, high-performance web applications., • Ensure cross-browser compatibility, accessibility (WCAG standards), and mobile-first design principles., • Work on web performance optimization using Lighthouse and DevTools., • Integrate frontend components with headless CMS (e.g., Strapi) and backend APIs., • Maintain code quality through unit testing, code reviews., • Troubleshoot and resolve both backend and UI/UX issues, collaborating with QA engineers and stakeholders. Core skills/experience • 5-6 years of experience in frontend development and backend development, • Strong proficiency in TypeScript and Python, • Strong proficiency in Lit and Flask or FastAPI, • Knowledge of Core Web Vitals, Lighthouse, and DevTools for performance analysis., • Understanding of Web Components and modular frontend architecture., • Experience integrating frontend with CMS platforms like Strapi., • Proficiency with Git, CI/CD pipelines, and agile development processes., • Hands-on experience with code quality analysis., • Experience using Docker, • Unix knowledge., • Strong debugging and troubleshooting skills What's on offer • Hybrid model with lots of flexibility in our Madrid or Barcelona offices. You choose!, • Collaborative, multicultural team environment, • Mental health and well-being support, • Career growth, leadership mentoring, and ownership of core systems, • Projects with real-world impact in the legal tech space, • Access to innovative tools and a fast-paced, mission-driven environment Our recruitment process? • Step 1: Interview with one of our recruiter, • Step 2: Screening with Tech Lead, • Step 3: Tech interview with HM, • Step 4: Behaviour Interview, • Step 5: Coffee chat with VP of Engineering

Buscamos un/a Inside Sales Specialist enérgico/a y orientado/a a resultados, con base en Madrid, y con habilidades excepcionales para conectar con clientes B2B. Como miembro clave de nuestro equipo, desempeñarás un papel crucial en el aumento de la rentabilidad y en el logro de ambiciosos objetivos comerciales, ofreciendo una experiencia de venta premium a empresas de toda España. Gestionarás todas las solicitudes de clientes nuevos y/o existentes y harás seguimiento de leads procedentes de campañas de marketing, creando una interacción sólida (por teléfono, email o chat). Tu impacto • Alcanzar los objetivos trimestrales de ventas, incluidos los relacionados con soluciones digitales, impulsando de forma constante el crecimiento de ingresos., • Generar leads para ampliar la base de clientes, buscando activamente nuevas oportunidades de negocio., • Gestionar interacciones entrantes, proporcionando una experiencia de venta personalizada al comprender las necesidades del cliente y ofrecer las soluciones adecuadas para garantizar su satisfacción., • Impulsar interacciones salientes para construir relaciones a largo plazo, fomentando la confianza e identificando nuevas oportunidades de negocio., • Apoyar nuestra estrategia omnicanal generando oportunidades de negocio y concertando visitas a nuestras ubicaciones físicas, así como coordinándote con el equipo de ventas de campo., • Mantener y actualizar la base de datos CRM, asegurando que toda la información del cliente sea precisa, relevante y esté actualizada., • Recopilar información valiosa del mercado y compartir feedback con los departamentos correspondientes para apoyar la mejora continua. Idealmente, te apasiona el ejercicio físico, eres entusiasta y proactivo/a. Eres un/a vendedor/a consultivo/a y orientado/a a resultados, con excelentes habilidades de comunicación y fuerte espíritu de trabajo en equipo. Qué deberías aportar • Más de 3 años de experiencia ofreciendo un servicio de alta calidad enfocado en satisfacer las expectativas del cliente y generar ventas., • Titulación universitaria, idealmente en desarrollo de negocio y/o estudios relacionados con la actividad física., • Experiencia trabajando en equipos comerciales colaborativos dentro de entornos centrados en el cliente y orientados al servicio., • Experiencia en la gestión de relaciones a largo plazo, enfocada en construir y mantener conexiones duraderas con los clientes., • Perfil proactivo, entusiasta y orientado a soluciones, con actitud positiva hacia la resolución de problemas., • Nivel fluido de español e inglés., • Experiencia con sistemas CRM y manejo eficiente de datos de clientes., • Conocimiento de Salesforce (valorable).

Buscamos un/a Inside Sales Specialist enérgico/a y orientado/a a resultados, con base en Madrid, y con habilidades excepcionales para conectar con clientes B2B. Como miembro clave de nuestro equipo, desempeñarás un papel crucial en el aumento de la rentabilidad y en el logro de ambiciosos objetivos comerciales, ofreciendo una experiencia de venta premium a empresas de toda España. Gestionarás todas las solicitudes de clientes nuevos y/o existentes y harás seguimiento de leads procedentes de campañas de marketing, creando una interacción sólida (por teléfono, email o chat). Tu impacto • Alcanzar los objetivos trimestrales de ventas, incluidos los relacionados con soluciones digitales, impulsando de forma constante el crecimiento de ingresos., • Generar leads para ampliar la base de clientes, buscando activamente nuevas oportunidades de negocio., • Gestionar interacciones entrantes, proporcionando una experiencia de venta personalizada al comprender las necesidades del cliente y ofrecer las soluciones adecuadas para garantizar su satisfacción., • Impulsar interacciones salientes para construir relaciones a largo plazo, fomentando la confianza e identificando nuevas oportunidades de negocio., • Apoyar nuestra estrategia omnicanal generando oportunidades de negocio y concertando visitas a nuestras ubicaciones físicas, así como coordinándote con el equipo de ventas de campo., • Mantener y actualizar la base de datos CRM, asegurando que toda la información del cliente sea precisa, relevante y esté actualizada., • Recopilar información valiosa del mercado y compartir feedback con los departamentos correspondientes para apoyar la mejora continua. Idealmente, te apasiona el ejercicio físico, eres entusiasta y proactivo/a. Eres un/a vendedor/a consultivo/a y orientado/a a resultados, con excelentes habilidades de comunicación y fuerte espíritu de trabajo en equipo. Qué deberías aportar • Más de 3 años de experiencia ofreciendo un servicio de alta calidad enfocado en satisfacer las expectativas del cliente y generar ventas., • Titulación universitaria, idealmente en desarrollo de negocio y/o estudios relacionados con la actividad física., • Experiencia trabajando en equipos comerciales colaborativos dentro de entornos centrados en el cliente y orientados al servicio., • Experiencia en la gestión de relaciones a largo plazo, enfocada en construir y mantener conexiones duraderas con los clientes., • Perfil proactivo, entusiasta y orientado a soluciones, con actitud positiva hacia la resolución de problemas., • Nivel fluido de español e inglés., • Experiencia con sistemas CRM y manejo eficiente de datos de clientes., • Conocimiento de Salesforce (valorable).

Role: Trainer/Quality Analyst Account: eCommerce Location: Casablanca, Morocco Language: Spanish, French, English We offer Relocation Package for candidates leaving outside Casablanca or Morocco. Position Summary As an Operations Trainer & Quality Analyst, you play a critical role in improving agent performance and customer experience by connecting training, quality assurance, and operational insights. You deliver engaging training sessions, evaluate agent interactions across multiple channels, and use quality findings to identify performance gaps and implement targeted learning interventions. You collaborate closely with Operations leaders to ensure agents are equipped with the knowledge, skills, and behaviors required to meet performance and quality standards. Training & Development • Deliver engaging and effective training sessions on products, systems, and processes for new and existing agents using the client’s established training materials., • Adapt training delivery to different learning styles to maximize knowledge retention and engagement., • Oversee the onboarding process for new agents, including training logistics such as system access and training room setup., • Monitor attendance, participation, and performance during training, recommending progression to production or termination when necessary., • Assess post-training knowledge retention and support agents during nesting by identifying and addressing skill gaps through targeted coaching., • Design or update training materials, refresher courses, and workshops based on operational needs and quality insights. Quality Assurance • Conduct regular audits of agent interactions across multiple channels including calls, emails, chat, and social media., • Evaluate agent performance against established quality metrics and operational standards., • Identify trends, compliance issues, and performance gaps, and provide actionable insights to Team Leaders and Operations managers., • Conduct calibration sessions with stakeholders to ensure consistency in the application of quality standards., • Provide focused QA support for new hires during nesting and their first 90 days in production. Performance Improvement & Operational Support • Facilitate workshops or coaching sessions for underperforming agents based on QA findings., • Use quality data and operational insights to recommend improvements in processes, training, and agent performance strategies., • Support complex customer issues or escalations when required by the account., • Stay up to date with operational processes by participating in operations calls or other required activities., • Collaborate with Operations leaders and clients to align training initiatives with performance goals. Team & Stakeholder Support • Share best practices and provide guidance to less experienced team members., • Support the creation of QA and training presentations for leadership and client meetings., • Participate in client interactions when required to represent training or quality insights.

¡Hola! Estamos buscando un nuevo DDigitaler para formar parte de nuestro equipo de paid media. Lo primero que necesitamos es que seas buena gente y tengas muchas ganas de formar parte de una empresa que se expande cada año y 100% digital. ¿Qué queremos que seas capaz de hacer? • Ser una máquina freak en campañas de Adwords., • Optimizar estas campañas., • Capacidad para analizar palabras clave., • Montar campañas en Display., • Montar campañas en Google Shopping., • También que audites cuentas de clientes; para hacer propuestas., • Buen interlocutor para explicarle a los clientes qué pasa con su negocio., • Social Paid: montar y ejecutar campañas de social (en cualquier red social)., • Entender de funnels de conversión., • Amazon Ads: petarlo en Amazon a nivel publicitario., • Programática., • Realizar experimentos (split, test A/B, redirect)., • Automatización de procesos (Make, Zappier)., • Experiencia en comercio electrónico (importante). ¿Qué herramientas tienes que manejar? • Google Adwords., • Facebook Business Manager., • Google Analytics., • Excel., • CRO tools., • Looker studio., • Make - Zappier, • Chat GPT - Gemini ¿Qué idiomas tienes que hablar? El 30% de nuestros clientes son extranjeros, así es que tienes que hablar inglés. ¿Qué ofrecemos? Ambiente laboral bueno. Flexibilidad total (sólo venimos un día a la semana a la oficina). Formación continua. El día de tu cumple, vacaciones. Navidades, vacaciones. Salario: según valía y experiencia (buscamos 3 años mínimo).

¡Hola! Estamos buscando un nuevo DDigitaler para formar parte de nuestro equipo de paid media. Lo primero que necesitamos es que seas buena gente y tengas muchas ganas de formar parte de una empresa que se expande cada año y 100% digital. ¿Qué queremos que seas capaz de hacer? • Ser una máquina freak en campañas de Adwords., • Optimizar estas campañas., • Capacidad para analizar palabras clave., • Montar campañas en Display., • Montar campañas en Google Shopping., • También que audites cuentas de clientes; para hacer propuestas., • Buen interlocutor para explicarle a los clientes qué pasa con su negocio., • Social Paid: montar y ejecutar campañas de social (en cualquier red social)., • Entender de funnels de conversión., • Amazon Ads: petarlo en Amazon a nivel publicitario., • Programática., • Realizar experimentos (split, test A/B, redirect)., • Automatización de procesos (Make, Zappier)., • Experiencia en comercio electrónico (importante). ¿Qué herramientas tienes que manejar? • Google Adwords., • Facebook Business Manager., • Google Analytics., • Excel., • CRO tools., • Looker studio., • Make - Zappier, • Chat GPT - Gemini ¿Qué idiomas tienes que hablar? El 30% de nuestros clientes son extranjeros, así es que tienes que hablar inglés. ¿Qué ofrecemos? Ambiente laboral bueno. Flexibilidad total (sólo venimos un día a la semana a la oficina). Formación continua. El día de tu cumple, vacaciones. Navidades, vacaciones. Salario: según valía y experiencia (buscamos 3 años mínimo).

Role: Trainer/Quality Analyst Account: eCommerce Location: Casablanca, Morocco Language: Spanish, French, English We offer Relocation Package for candidates leaving outside Casablanca or Morocco. Position Summary As an Operations Trainer & Quality Analyst, you play a critical role in improving agent performance and customer experience by connecting training, quality assurance, and operational insights. You deliver engaging training sessions, evaluate agent interactions across multiple channels, and use quality findings to identify performance gaps and implement targeted learning interventions. You collaborate closely with Operations leaders to ensure agents are equipped with the knowledge, skills, and behaviors required to meet performance and quality standards. Training & Development • Deliver engaging and effective training sessions on products, systems, and processes for new and existing agents using the client’s established training materials., • Adapt training delivery to different learning styles to maximize knowledge retention and engagement., • Oversee the onboarding process for new agents, including training logistics such as system access and training room setup., • Monitor attendance, participation, and performance during training, recommending progression to production or termination when necessary., • Assess post-training knowledge retention and support agents during nesting by identifying and addressing skill gaps through targeted coaching., • Design or update training materials, refresher courses, and workshops based on operational needs and quality insights. Quality Assurance • Conduct regular audits of agent interactions across multiple channels including calls, emails, chat, and social media., • Evaluate agent performance against established quality metrics and operational standards., • Identify trends, compliance issues, and performance gaps, and provide actionable insights to Team Leaders and Operations managers., • Conduct calibration sessions with stakeholders to ensure consistency in the application of quality standards., • Provide focused QA support for new hires during nesting and their first 90 days in production. Performance Improvement & Operational Support • Facilitate workshops or coaching sessions for underperforming agents based on QA findings., • Use quality data and operational insights to recommend improvements in processes, training, and agent performance strategies., • Support complex customer issues or escalations when required by the account., • Stay up to date with operational processes by participating in operations calls or other required activities., • Collaborate with Operations leaders and clients to align training initiatives with performance goals. Team & Stakeholder Support • Share best practices and provide guidance to less experienced team members., • Support the creation of QA and training presentations for leadership and client meetings., • Participate in client interactions when required to represent training or quality insights.

¡En Ayesa Digital crecemos Contigo! Cada profesional de nuestra empresa es importante para nosotros, nos ayudan a crecer de manera diversa y gracias a ellos somos más de 11.000 personas trabajando con el mismo objetivo en 10 países. Si eres una persona entusiasta y buscas un nuevo reto profesional, ¡Este es tu sitio! Buscamos ampliar nuestro equipo con un/a Ingeniero/a IA Conversacional con experiencia, de al menos 3-4 años, en asistentes virtuales de voz y chat, orientado/a a la continuidad, evolución e integración de soluciones conversacionales en entornos enterprise. La persona se incorporará a un proyecto estratégico enfocado en la evolución de soluciones de IA Voz y Chat, trabajando sobre capacidades ya construidas, acelerando nuevos casos de uso y preparando la transición hacia una futura plataforma objetivo dentro del ecosistema de contact center. Este proyecto se desempeñará bajo modalidad híbrida, pero hay que tener disponibilidad para reuniones en cliente, ubicado en Tres Cantos, Madrid. ¿Qué harás? • Mantener y evolucionar soluciones existentes de IA conversacional (voz y chat)., • Diseñar y construir nuevos casos de uso conversacionales de forma ágil., • Transformar lógica de negocio y componentes existentes en APIs/endpoints reutilizables para facilitar integraciones con nuevas plataformas., • Integrar soluciones con el ecosistema actual de contact center y asegurar la convivencia con plataformas legacy., • Participar en la preparación técnica para la migración a Genesys Cloud y futura plataforma destino., • Definir e implantar una rutina de auditoría y mejora continua de conversaciones (voz/chat), identificando oportunidades de optimización y nuevos casos de uso., • Colaborar en la definición de habilitadores técnicos y modelo de gobierno del ciclo de vida de soluciones de IA. ¿Qué conocimientos has de tener? • Al menos 3 años de experiencia (idealmente 4-6) en IA conversacional / asistentes virtuales., • Experiencia sólida con Dialogflow CX., • Experiencia en integraciones con plataformas de contact center, especialmente Avaya on-premise y/o Genesys Cloud., • Experiencia en desarrollo de APIs, webhooks y endpoints., • Conocimiento práctico de IA Generativa aplicada a asistentes virtuales., • Experiencia con frameworks de orquestación como LangGraph o similares. Además valoramos si cuentas con: • Experiencia con Nuance o entornos IVR legacy., • Experiencia en migraciones de soluciones conversacionales., • Conocimientos de observabilidad, analítica conversacional y mejora continua., • Experiencia en definición de modelos de gobierno o ciclo de vida de soluciones IA. Te ofrecemos un camino lleno de aventuras: · ¡Llega hasta donde tú quieras! ¡Crece con nuestros programas de desarrollo! Te ayudaremos a marcar tu itinerario de futuro anualmente participando en proyectos vanguardistas con los mejores profesionales del sector. · Porque lo importante sois tú y los tuyos : contamos con políticas que facilitan la conciliación entre la vida profesional y personal: Flexibilidad horaria, Smart Job y jornada intensiva en verano. · Tú decides cómo usar tu dinero: disfruta de nuestra retribución flexible, contamos con: Seguro médico, Ticket Restaurant, Guardería y Transporte. · Plan Bienestar descuentos en viajes, tecnología, formación, deporte, belleza y ¡muchos más! · Diviértete participando en los diferentes concursos y actividades que organizamos: ¿te gusta el deporte, escribir, la fotografía? Todo tiene cabida. · ¡Actualízate! apostamos por un aprendizaje continuo, contamos con formación especializada, certificaciones e idiomas · ¡Deja tu huella! Impacta con nuestros proyectos de voluntariado social. ¡Únete a la multinacional española tecnológica referente en el mundo! Atendiendo a la Ley Orgánica 3/2007, de 22 de marzo, la empresa se ha marcado como objetivo promover la defensa y aplicación efectiva del principio de igualdad entre hombres y mujeres, evitando cualquier tipo de discriminación laboral por razón de sexo, garantizando así las mismas oportunidades de ingreso. Asimismo, fomentamos la diversidad, rechazando cualquier tipo de discriminación por razones de raza, sexo, diversidad funcional, religión, orientación sexual, identidad sexual, o cualquier otra condición personal o social, apostando por construir un entorno inclusivo y enriquecedor.

¡En Ayesa Digital crecemos Contigo! Cada profesional de nuestra empresa es importante para nosotros, nos ayudan a crecer de manera diversa y gracias a ellos somos más de 11.000 personas trabajando con el mismo objetivo en 10 países. Si eres una persona entusiasta y buscas un nuevo reto profesional, ¡Este es tu sitio! Buscamos ampliar nuestro equipo con un/a Ingeniero/a IA Conversacional con experiencia, de al menos 3-4 años, en asistentes virtuales de voz y chat, orientado/a a la continuidad, evolución e integración de soluciones conversacionales en entornos enterprise. La persona se incorporará a un proyecto estratégico enfocado en la evolución de soluciones de IA Voz y Chat, trabajando sobre capacidades ya construidas, acelerando nuevos casos de uso y preparando la transición hacia una futura plataforma objetivo dentro del ecosistema de contact center. Este proyecto se desempeñará bajo modalidad híbrida, pero hay que tener disponibilidad para reuniones en cliente, ubicado en Tres Cantos, Madrid. ¿Qué harás? • Mantener y evolucionar soluciones existentes de IA conversacional (voz y chat)., • Diseñar y construir nuevos casos de uso conversacionales de forma ágil., • Transformar lógica de negocio y componentes existentes en APIs/endpoints reutilizables para facilitar integraciones con nuevas plataformas., • Integrar soluciones con el ecosistema actual de contact center y asegurar la convivencia con plataformas legacy., • Participar en la preparación técnica para la migración a Genesys Cloud y futura plataforma destino., • Definir e implantar una rutina de auditoría y mejora continua de conversaciones (voz/chat), identificando oportunidades de optimización y nuevos casos de uso., • Colaborar en la definición de habilitadores técnicos y modelo de gobierno del ciclo de vida de soluciones de IA. ¿Qué conocimientos has de tener? • Al menos 3 años de experiencia (idealmente 4-6) en IA conversacional / asistentes virtuales., • Experiencia sólida con Dialogflow CX., • Experiencia en integraciones con plataformas de contact center, especialmente Avaya on-premise y/o Genesys Cloud., • Experiencia en desarrollo de APIs, webhooks y endpoints., • Conocimiento práctico de IA Generativa aplicada a asistentes virtuales., • Experiencia con frameworks de orquestación como LangGraph o similares. Además valoramos si cuentas con: • Experiencia con Nuance o entornos IVR legacy., • Experiencia en migraciones de soluciones conversacionales., • Conocimientos de observabilidad, analítica conversacional y mejora continua., • Experiencia en definición de modelos de gobierno o ciclo de vida de soluciones IA. Te ofrecemos un camino lleno de aventuras: · ¡Llega hasta donde tú quieras! ¡Crece con nuestros programas de desarrollo! Te ayudaremos a marcar tu itinerario de futuro anualmente participando en proyectos vanguardistas con los mejores profesionales del sector. · Porque lo importante sois tú y los tuyos : contamos con políticas que facilitan la conciliación entre la vida profesional y personal: Flexibilidad horaria, Smart Job y jornada intensiva en verano. · Tú decides cómo usar tu dinero: disfruta de nuestra retribución flexible, contamos con: Seguro médico, Ticket Restaurant, Guardería y Transporte. · Plan Bienestar descuentos en viajes, tecnología, formación, deporte, belleza y ¡muchos más! · Diviértete participando en los diferentes concursos y actividades que organizamos: ¿te gusta el deporte, escribir, la fotografía? Todo tiene cabida. · ¡Actualízate! apostamos por un aprendizaje continuo, contamos con formación especializada, certificaciones e idiomas · ¡Deja tu huella! Impacta con nuestros proyectos de voluntariado social. ¡Únete a la multinacional española tecnológica referente en el mundo! Atendiendo a la Ley Orgánica 3/2007, de 22 de marzo, la empresa se ha marcado como objetivo promover la defensa y aplicación efectiva del principio de igualdad entre hombres y mujeres, evitando cualquier tipo de discriminación laboral por razón de sexo, garantizando así las mismas oportunidades de ingreso. Asimismo, fomentamos la diversidad, rechazando cualquier tipo de discriminación por razones de raza, sexo, diversidad funcional, religión, orientación sexual, identidad sexual, o cualquier otra condición personal o social, apostando por construir un entorno inclusivo y enriquecedor.

Multilingual Service Support Engineer – Madrid, Spain Our client is looking for a Service Support Engineer to join their team in Madrid. This role is focused on providing remote technical support for complex systems, assisting both customers and internal teams, and ensuring a high level of service across the EMEAI region. The ideal candidate will combine strong problem-solving skills with a service-oriented mindset. You’ll be working in an international environment, supporting installations, troubleshooting hardware and software issues, and helping to improve overall customer experience. Delivering remote support via phone, email, and chat to customers, distributors, and colleagues Troubleshooting issues related to Central Control systems, software, and network connectivity Managing service-related tasks such as database migrations, remote diagnostics, and system optimisation Preparing and delivering technical training sessions, both online and in-person Contributing to service process improvements and efficiency initiatives Supporting timely service plan renewals and other value-added service offerings Degree in Engineering, Agronomy, IT or a related field At least 3 years of experience in technical support or help desk environments Strong technical understanding of wireless/mobile networks and remote support tools Fluency in English German or Italian

Senior Frontend Engineer Join Dempo Transform Frontend development with us! At Dempo, we are a growing software development company where innovation, collaboration, and continuous professional growth are part of everyday life. &##If you thrive in modern frontend development and want to grow with a dynamic team, we’d love to meet you. As we continue expanding our team , we are currently looking for a Frontend engineer with the following profile: Build responsive, high-performance web applications Collaborate across design, backend, and product teams Mentor developers and support code quality Optimise performance and anticipate edge cases &##Strong experience with modern Typescript. Experience with React and testing with Jest, Karma, Cypress. Solid knowledge of HTML, Javascript, CSS preprocessors , and responsive design. Understanding of REST APIs and integration with back-end services. Advanced Spanish and intermediate English Experience working in Agile environments with an open and collaborative mindset ⭐ Angular and Jasmin. Knowledge of performance optimisation techniques (lazy loading, code splitting, caching strategies). Experience with different cloud environments (Azure, AWS or GCP). Exposure to micro-frontend architectures. Mentoring junior developers. &##Permanent contract ~⌚ Flexible working hours (core hours 09:30 – 13:30) ~&##Remote-first culture, with the option to work from our Granada office (Forum area) ~☀️ Private health insurance ~&##Continuous professional development, including: · Unlimited access to online courses · Certifications and specialised training funds &##Stable, long-term projects &##Now it’s when we put faces to names, we’d love to get to chat with you! # 20,000 – €30,000 → Junior €40,000 – €50,000 → Senior €

Abut Us Gaudir Swim is a premium swimwear brand focused on delivering high-quality products and an exceptional customer experience. Our mission is to build a brand that combines design, performance, and community. As we continue to grow, we are looking for motivated individuals who are excited to learn, take initiative, and contribute to creating outstanding experiences for our customers. Role Overview We are looking for a proactive and detail-oriented Customer Success Intern to join our team. In this role, you will support the Customer Success team in ensuring that every customer interaction with Gaudir Swim is smooth, positive, and aligned with our brand values. You will gain hands-on experience in customer experience, e-commerce operations, and brand communication while working closely with different teams within the company. Key Responsibilities • Assist in managing daily customer inquiries through email, chat, and social media., • Support the resolution of customer issues related to orders, shipping, returns, and product information., • Ensure a friendly, professional, and brand-aligned tone in all customer communications., • Help monitor customer feedback and identify opportunities to improve the customer experience., • Maintain and update customer information in internal systems and tools., • Collaborate with the operations and marketing teams to ensure a smooth customer journey., • Assist in tracking customer satisfaction and reporting insights to the team. What We’re Looking For • Currently pursuing or recently completed a degree in Business, Marketing, Communications, or a related field ., • Strong communication and interpersonal skills ., • A customer-first mindset with strong problem-solving abilities., • Highly organized with great attention to detail., • Proactive attitude and willingness to learn in a startup environment ., • Interest in e-commerce, fashion, or consumer brands is a plus. Location & Working Conditions 📍 Location: Madrid Office (Alcobendas) ⏰ Schedule: Part-time with a flexible working schedule 📡 Work Model: On-site / Hybrid , depending on team needs 🌍 Language: You have a high level of English (C1) , allowing you to communicate effectively in an international environment. What You’ll Gain • Hands-on experience in customer success within a growing brand ., • Exposure to e-commerce operations and customer experience strategy ., • Opportunity to work in a dynamic and entrepreneurial team ., • Professional development and real responsibility from day one.

Hey future intern! Por favor, lea detenidamente la siguiente descripción del puesto para asegurarse de que encaja con el perfil antes de enviar su solicitud. Are you a motivated, sales-driven student with a talent for negotiation and building partnerships? If so, we’re looking for YOU to join our team and help us grow our amazing network of hotels and activity centers! Ready to take on the challenge? Your Role at Weekendesk As a Sales Manager Assistant , you’ll work hand-in-hand with our Benelux Sales team to expand our platform’s hotel offerings and negotiate the best deals for our customers. Your communication and negotiation skills will shine as you build strong business partnerships. Here’s what your day-to-day will look like: Benchmarking : Research, qualify, and create a database of new hotels aligned with our specifications. Recruiting new partners : Identify and onboard new hotels and activity centers to grow our platform, following our procurement plan. Negotiating and collaborating : Support campaigns, Tourism Office collaborations, and secure attractive packages. Business planning : Spot the best destinations, align with the business plan, and keep us competitive. Cold calling : Reach out to hotels to pitch Weekendesk and establish lasting partnerships. Quality checks : Ensure all agreements comply with our standards and review loaded content for accuracy. Why Weekendesk is Your Perfect Match At Weekendesk, we embrace teamwork, innovation, and fun. We’re committed to fostering a collaborative environment where you can develop your skills and make an impact. Learn negotiation and sales techniques by working closely with experienced Account Managers. Contribute to our growing business by building strong partnerships and crafting irresistible deals. Join a vibrant, multicultural team with plenty of social events and perks. Does This Sound Like You? A student of Tourism, Business, or Marketing with a strong focus on sales and negotiation . Dynamic, flexible, and eager to learn. Organized, proactive, and serious about delivering results. A team player with an open mind and competitive spirit. Fluent in Dutch and English Perks & Benefits 6 months internship (starting July 2026). Full time from Monday to Friday, 9h to 18h + 1 hour lunch. 500€/net per month . Personal Discount of 20% on Weekendesk website. Referral bonus: Bring in talented friends and earn! Office is based in center of Barcelona, Spain. Young and multicultural environment. Free unlimited coffee, tea & fruits! Events in the office: Afterworks & Pizza Day. Annual events: Summer Seminar + Xmas Party! Recruitment Process Initial Hello via WhatsApp: Expect a warm, friendly message from our HR team to set up a time to chat. Interview: Dive deep with a member of our hiring team to explore your skills, experience, and how you’ll fit into our company. Final Decision: We’ll evaluate all candidates and send a personalized offer to the one who stands out. Onboarding : Once you accept, we’ll ensure you’re set up for success from day one, with a full onboarding experience and all the tools you need to thrive. xiphteb Ready to Take the Leap? Apply today and don't forget to visit our website to know more about us!

Hey future intern! ¿Todo listo para enviar su solicitud? Por favor, lea la descripción al menos una vez antes de hacer clic en "Solicitar". We are looking for an amazing Quality Manager Assistant to join theFrench and BENELUX Business Team in our Barcelona Office to start July 2026! Ready to take on the challenge? Your Role at Weekendesk As a Quality Manager Assistant , you’ll collaborate closely with our Sales and Marketing teams to ensure our prices stay competitive. You’ll monitor the competition, provide key insights, and help shape pricing strategies to secure the best deals for our platform. Here’s what your day-to-day will look like: Regularly check our prices against competitors, monitoring deals to make sure we’re offering the best packages. Create and follow up on clear reports highlighting price differences for our sales teams. Track the performance of offers using specific tools, then strategize with Sales and Marketing to improve performance and visibility. Analyze and suggest possible improvements in our price competitiveness. Provide valuable insights to help the Sales team negotiate better rates and spot areas for improvement. Work closely with Marketing to ensure our campaigns promote the most competitive offers, identifying opportunities to boost visibility for our top deals. Why Weekendesk is Your Perfect Match At Weekendesk, we live by Teamwork, Transparency, and Trust. These core values shape our one-of-a-kind culture, where every contribution counts and learning is part of the journey. You’ll be right in the action, honing your skills in data analysis, sales strategies, and pricing techniques. Get exposed to multiple departments—Sales, Marketing, and more—to deepen your business acumen. Join a young, multicultural team with plenty of after-work events and awesome office perks. Does This Sound Like You? Student of Business, Marketing, or related fields, with a passion for SALES and COMPETITION. Analytical, detail-oriented, and ready to learn. Organized and proactive. A team player with a sharp eye for detail and an open mindset. French speaker, fluent in English (Spanish is a plus!). Perks & Benefits 6 months internship (starting July 2026). Full time from Monday to Friday, 9h to 18h + 1 hour lunch. 500€/net per month . Personal Discount of 20% on Weekendesk website. Referral bonus: Bring in talented friends and earn! Office is based in center of Barcelona, Spain. Young and multicultural environment. Free unlimited coffee, tea & fruits! Events in the office: Afterworks & Pizza Day. Annual events: Summer Seminar + Xmas Party! Recruitment Process Initial Hello via WhatsApp: Expect a warm, friendly message from our HR team to set up a time to chat. Interview: Dive deep with a member of our hiring team to explore your skills, experience, and how you’ll fit into our company. Final Decision: We’ll evaluate all candidates and send a personalized offer to the one who stands out. Onboarding : Once you accept, we’ll ensure you’re set up for success from day one, with a full onboarding experience and all the tools you need to thrive. xiphteb Ready to Take the Leap? Apply today and don't forget to visit our website to know more about us!

Abut Us Gaudir Swim is a premium swimwear brand focused on delivering high-quality products and an exceptional customer experience. Our mission is to build a brand that combines design, performance, and community. As we continue to grow, we are looking for motivated individuals who are excited to learn, take initiative, and contribute to creating outstanding experiences for our customers. Role Overview We are looking for a proactive and detail-oriented Customer Success Intern to join our team. In this role, you will support the Customer Success team in ensuring that every customer interaction with Gaudir Swim is smooth, positive, and aligned with our brand values. You will gain hands-on experience in customer experience, e-commerce operations, and brand communication while working closely with different teams within the company. Key Responsibilities • Assist in managing daily customer inquiries through email, chat, and social media., • Support the resolution of customer issues related to orders, shipping, returns, and product information., • Ensure a friendly, professional, and brand-aligned tone in all customer communications., • Help monitor customer feedback and identify opportunities to improve the customer experience., • Maintain and update customer information in internal systems and tools., • Collaborate with the operations and marketing teams to ensure a smooth customer journey., • Assist in tracking customer satisfaction and reporting insights to the team. What We’re Looking For • Currently pursuing or recently completed a degree in Business, Marketing, Communications, or a related field ., • Strong communication and interpersonal skills ., • A customer-first mindset with strong problem-solving abilities., • Highly organized with great attention to detail., • Proactive attitude and willingness to learn in a startup environment ., • Interest in e-commerce, fashion, or consumer brands is a plus. Location & Working Conditions 📍 Location: Madrid Office (Alcobendas) ⏰ Schedule: Part-time with a flexible working schedule 📡 Work Model: On-site / Hybrid , depending on team needs 🌍 Language: You have a high level of English (C1) , allowing you to communicate effectively in an international environment. What You’ll Gain • Hands-on experience in customer success within a growing brand ., • Exposure to e-commerce operations and customer experience strategy ., • Opportunity to work in a dynamic and entrepreneurial team ., • Professional development and real responsibility from day one.