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Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative at either our Barcelona, Malaga or Valencia office (On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will: • Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands, • Log call details onto call management systems and provide response and resolution within SLA, • Maintain service and product knowledge and expertise associated with applications specific to individual customers, • Ensure contractual SLA is maintained, • Provide cover for other Agents in their absence, either within the same team or across teams, • Understand and comply with administrative duties including holiday, sickness and overtime, • Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: • Are proficient or bilingual in Dutch and are fluent in English, • Have 1 year working experience in Customer Service, • Posses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration, • Have good disposition to work in a customer service environment, • Can take ownership and progress calls to resolution or to escalate call to resolution, • Experience in the automotive industry, • Have working experience with electric vehicles or possess your own Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: • Full-time 39 hours/week permanent contract: Monday to Friday rotative 08:00 to 18:00, • Salary 22 000 euros gross/year + up to 2,000 euros gross/year in bonus, • Central location at either our Barcelona, Malaga or Valencia office, • Bring-a-friend (referral) bonus opportunities, • Full paid training on the company and the project you'll be working on, • Career development programs and specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1706932

This role requires relocation to Portugal. Workster is partnering with a leading BPO company to recruit a Spanish-speaking Banking Operations Specialist to join their team in Lisbon, Portugal, supporting one of the UK’s most innovative digital banks. This opportunity is ideal for professionals currently based in Spain who have experience in banking, financial services, or insurance and are interested in an international career experience in Lisbon. You will support Spanish-speaking customers while applying your knowledge of banking operations to resolve complex cases and deliver high-quality service. Your Role • Provide customer support via chat, phone, and email for Spanish-speaking customers, • Resolve complex enquiries related to accounts, payments, disputes, and transactions, • Handle fraud investigations, chargebacks, and complaint resolution, • Deliver clear guidance on banking and financial services processes, • Act as a subject matter expert for banking-related topics within the team, • Support colleagues with knowledge sharing when needed, • Ensure compliance with internal procedures and regulatory standards Your Qualifications • Fluent Spanish and good English (spoken and written), • Minimum 12 months of experience in Banking, Financial Services, Insurance, or similar sectors, • Strong analytical and problem-solving skills, • Ability to manage complex customer cases independently, • Comfortable working with digital tools and multiple platforms, • Team-oriented with strong communication skills, • EU passport or valid work authorization for Portugal The Offer • Full-time position based in Lisbon, Portugal, • Relocation support available for candidates moving from Spain, • Optional company accommodation in Lisbon, • Paid training before starting the role, • Health insurance from the first day of the contract, • Meal allowance card, • Holiday and Christmas allowances paid monthly, • 40 hours per week on rotational shifts (24/7)

MediaMarktSaturn has chosen Spain as the main Hub for their Digital Consultation Services. As Europe’s leading consumer electronics retailer, MediaMarktSaturn partners with the world’s top tech brands to bring customers the latest and most innovative solutions. This is your opportunity to join a brand-new international team, help shape a growing business unit, and deliver cutting-edge support to customers through modern digital tools! Key languages : • Excellent command of German, • Excellent command of any other languages (Turkish/French/Polish/Hungarian/Dutch), • Professional level of English Main responsibilities : • Communicate with customers via chat, video, and co-browsing tools, • Understand customer needs and recommend the ideal product through tailored solutions and expert advice, • Support customers with the initial setup and discovery of their new devices, • Identify opportunities for cross-selling and up-selling to maximize customer value, • Share responsibility for project KPIs through reporting and analysis, • Continuously develop your skills and contribute to training materials for the team Core skills/experience : • Passionate about Tech and Consumer Electronics (Entertainment and Audio/Video Electronics, IT and Computing Devices, Mobile Devices, Smart Home Solutions etc.), • Previous Sales experience in Retail or Direct Sales (Consumer Electronics industry is a plus), • Comfortable with digital communication tools and video calls, • Ability to build trust and connect with customers in a clear, empathetic, and professional way, • Willingness to work five days per week, from 10:00 to 19:00 (including Saturdays) What's on offer : • Fully remote position in Spain, • Competitive Salary of EUR 25,000-30,000 OTE, • Permanent contract, • 10% discount on all the company’s products, • Languages Courses, • Medical insurance Our recruitment process? • Step 1: Interview with our Recruiter to learn more about you, • Step 2: Video Interview with the Team Manager and HR Manager

Kreab es una consultora de Asuntos Públicos y Comunicación fundada en Suecia en 1970. Con fuerte presencia en mercados de Europa, Asia, EEUU, África y América Latina, desde donde ayudamos a nuestros clientes a alcanzar sus objetivos de posicionamiento, notoriedad y reputación corporativa, aumentando su capacidad de influencia. En España contamos con más de 150 profesionales repartidos entre las oficinas de Madrid, Barcelona y Valencia. En Kreab Digital encontrarás un equipo multidisciplinar entre Madrid y Barcelona que persigue aportar valor a sus clientes a través de la comunicación. Buscamos personas que les apasione su trabajo, que sean expertos en el mundo digital, estrategas, analíticos e innovadores. Y fundamentalmente, que persigan la excelencia. Buscamos personas entusiastas y resolutivas para unirse a nuestro equipo de soporte especializado. Tu misión será ser la voz y el apoyo fundamental de los clientes adheridos a nuestro programa de fidelización, asegurando que su experiencia con la plataforma sea fluida, productiva y satisfactoria. Necesitamos a un profesional con 2-3 años de experiencia en atención telefónica, back-office y gestión de informes. Formará parte de un equipo integrado digital de más de 25 personas. 👨 💻 Realizarás las siguientes funciones: • Gestión de consultas y soporte técnico a través de teléfono, email y chat en vivo., • Resolución de incidencias relacionadas con el canje de puntos, acumulación de beneficios y estado de cuentas de los socios., • Actualización y consulta en tiempo real en sistemas CRM y bases de datos., • Registro detallado de cada interacción para alimentar nuestros dashboards de Power BI, ayudando a identificar áreas de mejora en el programa., • Identificación y derivación de casos complejos al equipo interno según los protocolos establecidos. 🙋 ♀️¿Qué perfil estamos buscando? • Al menos 2-3 años en servicios de atención al cliente, soporte técnico o contact center (valorable experiencia en programas de fidelización o sector retail)., • Excelente capacidad de expresión verbal y escrita. Empatía para tratar con un perfil de cliente tradicional y profesional., • Agilidad en el manejo de herramientas ofimáticas y CRMs. Se valorará positivamente estar familiarizado con la interpretación de datos (Power BI)., • Manejo fluido de Microsoft Excel (tablas, fórmulas y gestión de datos) y herramientas CRM., • Dominio del Inglés Alto en Conversación (C1)., • Persona proactiva, con gran capacidad de escucha y orientación a la resolución de problemas bajo entornos dinámicos. Aptitudes: • Autonomía y compromiso con el trabajo, • Tener capacidad analítica, • Atención al detalle en la elaboración de informes, • Ser proactivo y orientado a buenos resultados, • Capacidad de anticiparse a conflictos y resolutivo desde la calma 📑¿Qué Podemos ofrecerte? • 💻Modalidad híbrida de trabajo con posibilidad de teletrabajo al 100% en periodos vacacionales (verano, Navidad y Semana Santa)., • 🏠Días de vacaciones por Convenio + 5 Días Kreab., • 💵 Retribución flexible (seguro de salud, transporte, guardería...), • 👩🏼 🎓 Formación por parte de la empresa para que puedas seguir desarrollándote y promocionar dentro del plan de carrera que existe para ti., • 🕰️ Flexibilidad horaria y jornada intensiva en verano., • 🍍Fruta y café en la oficina, • 🎭Acceso a ventajas y descuentos por formar parte de Kreab., • 😄 Excelente ambiente de trabajo integrándote en un equipo dinámico. En Kreab, nos comprometemos a fomentar un entorno laboral diverso e inclusivo, donde cada miembro de nuestro equipo, sin distinción de género, edad, origen étnico, condición social o económica, orientación sexual, expresión o identidad de género, estado físico o de salud, religión, afiliación política u cualquier otra diferencia o condición, tenga la oportunidad de desarrollarse y alcanzar su máximo potencial. Trabajamos incansablemente cada día para lograr este objetivo, asegurando procesos de selección imparciales y brindando igualdad de oportunidades.

El grupo educativo Namencis busca un Asesor Comercial, que contacte a clientes potenciales para calificar su interés y agendar citas de venta para el equipo comercial, altamente motivado y orientado a resultados para unirse a nuestro equipo. Este rol desempeñará un papel esencial en la generación de ventas y el cierre de acuerdos tanto a través de comunicación telefónica como escrita. Buscamos a personas apasionadas por los retos y con experiencia comprobada en ventas comerciales. Incorporación inmediata. Responsabilidades Principales: ➢ Cierre de Ventas: • Contactar a clientes potenciales por teléfono y por escrito, presentando los beneficios de nuestros programas educativos y cerrando ventas efectivas., • Identificar y contactar clientes potenciales a través de estrategias de prospección y seguimiento de leads., • Redactar, enviar y mantener comunicaciones claras, profesionales y coherentes con los leads a través de distintos canales escritos (correo electrónico, WhatsApp, chat web o mensajería interna), asegurando respuestas oportunas y un seguimiento adecuado a cada caso. Requisitos: • 3-5 años de experiencia comprobada en ventas comerciales, preferiblemente en ventas telefónicas y por escrito., • Capacidad para gestionar interacciones por escrito con excelente ortografía, redacción y atención al detalle., • Habilidad para cerrar ventas y alcanzar metas de ventas establecidas., • Fuertes habilidades de comunicación verbal y escrita., • Orientación a los detalles y capacidad para gestionar múltiples tareas., • Mentalidad orientada a resultados y pasión por los retos., • Experiencia con sistemas de CRM es una ventaja. Este puesto de Asesor Comercial es una oportunidad emocionante para aquellos que disfrutan del desafío de cerrar ventas y contribuir al crecimiento de Namencis Education. Si tienes experiencia en ventas comerciales y estás listo para asumir este rol, ¡esperamos tu solicitud!

About Us HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide. We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena. HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets. Job Summary This Job Requisition is part of the initiative of Customer service queries automation across channels (Artificial Inteligence applied to Customer Service - AI case automation). This initiative will focus on the implementation of AI-based solutions to improve customer experience and automate the main customer service queries, across all channels (Email, Phone, Chat and Helpdesk). Operating the new platform will require supervision, performance management, accuracy monitoring, AI model training, constant optimization, continuous improvements and implementation of subsequent use cases. Job Responsibilities Manage the AI implementation projects; design, develop and implement innovative conversational AI solutions and automations in email, phone and chat contacts, ensuring a seamless and enhanced user experience across various channels, regions, languages and brands. Main KPIs: • Successful implementation of conversational AI solutions in operations, increasing the servicing of requests using automated solutions and processes., • Containment: Number of successful automated/bot interactions vs. escalations (transfer to agent)., • Accuracy in intent recognition and helpfulness of automated solutions., • Customer Satisfaction (CSAT)., • Continuous improvement in conversational AI and channel automation performance metrics. Main responsibilities: • Design and develop conversational AI solutions and channel automations, such as AI agents, email intent recognition & classification and action triggering & routing; translating business requirements into customer-focused conversational solutions. – 40%, • Manage the end-to-end development and implementation of conversational AI features, collaborating with different stakeholders; incl.giving support to internal teams for the operational readiness before implementation. – 20%, • Communicate issues, ensure resolution, and define continuous developments and improvements, collaborating with Technology, Product and Data teams. – 20%, • Identify opportunities and potential new use cases for additional AI applications, collaborating with different stakeholders. – 10%, • Stay updated with the latest conversational AI trends and best practices. – 10% Skills Required • Minimum of 2 years of professional experience in AI solutions development and implementation, or a related technical role., • Solid understanding of AI development fundamentals including Generative AI, LLM, Prompting, ADK Agentic., • Strong effective project management skills; Technological and AI projects will be highly considered., • Demonstrated hands-on experience building and maintaining AI solutions using Google, AWS, Microsoft, or similar platforms., • Practical experience developing AI solutions., • Proficiency in UAT testing and debugging to ensure reliability and functionality in an AI development environment., • Participation in collaborative software projects as part of a multidisciplinary team., • Experience working within Agile or iterative project management methodologies is desirable., • Experience in Travel Tech industry is desirable., • Customer Experience background is desirable., • Any coursework, freelance, or personal portfolio projects related to AI solutions development., • Knowledge of other platforms such as Salesforce, Tableau., • Conversation Design knowledge is desirable., • Effective written and verbal communication skills for collaborating with team members and stakeholders; able to clearly present information; read and interpret complex information; listen well., • Fluent English is required., • Ability to organize and manage personal workload to meet established deadlines and team expectations., • Attention to detail to implement layouts, deliver with quality, ensure business requirements are met, maintain accurate records and notes communicating what is needed in a thorough and comprehensive manner., • Driven and results oriented., • Willingness to learn and apply new AI technologies and best practices., • Basic analytical and problem-solving skills for addressing routine technical challenges., • Collaborative mindset and ability to work effectively within a team environment. At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

✨ ¡En Altare Servicios Profesionales seguimos creciendo! ✨ ¿Quiénes somos? Altare Servicios Profesionales, de capital 100 % español, es una empresa joven, dinámica y en constante expansión que nace con la vocación de convertirse en el socio tecnológico de referencia para sus clientes. Ofrecemos servicios de consultoría, integración y outsourcing tecnológico, colaborando con grandes organizaciones en proyectos innovadores y de alto impacto. Somos una compañía en continuo crecimiento donde el verdadero valor está en las personas que forman parte del equipo. Apostamos por el talento, la innovación y el desarrollo profesional, trabajando con tecnologías punteras dentro del ecosistema Microsoft Dynamics 365. ¿Qué estamos buscando? Actualmente estamos ampliando nuestro equipo y buscamos incorporar un/a Especialista Microsoft Dynamics 365 – Customer Service Workspace para colaborar con uno de nuestros clientes del sector bancario en un proyecto tecnológico estable. La persona seleccionada participará en la configuración, evolución y optimización de soluciones CRM basadas en Dynamics 365, contribuyendo a mejorar los procesos de atención al cliente mediante el uso de Customer Service Workspace y herramientas de la plataforma. ✅ Requisitos • Experiencia demostrable de al menos 3 años trabajando con Microsoft Dynamics 365 Customer Service., • Conocimiento de Copilot Service Workspace., • Experiencia en la implementación y configuración de Channel Integration Framework., • Conocimiento práctico de Microsoft APM SDK., • Experiencia en JavaScript / TypeScript para personalización y desarrollo dentro de Dynamics., • Experiencia trabajando bajo metodologías Agile (Scrum / Kanban)., • Nivel de inglés C1 (la entrevista se realizará en inglés)., • CV en inglés. ⭐ Valorable • Experiencia en integraciones dentro del ecosistema Dynamics 365 / Power Platform., • Experiencia trabajando en entornos bancarios o financieros., • Conocimientos en integración de canales de atención al cliente (contact center, chat, omnicanalidad)., • Experiencia en proyectos de implantación o evolución de CRM. 🤝 ¿Qué ofrecemos? • Participación en un proyecto tecnológico estable dentro del sector bancario., • 100 % remoto desde España, con posibilidad de acudir a oficina en Madrid una vez al mes., • Trabajo con tecnologías punteras dentro del ecosistema Microsoft Dynamics 365., • Entorno profesional dinámico con oportunidades de crecimiento y desarrollo profesional., • Participación en proyectos de alto impacto dentro de una organización tecnológica en expansión. 🚀 Si quieres seguir desarrollando tu carrera en proyectos tecnológicos de alto nivel, nos encantará conocerte. 📩 Envíanos tu CV en inglés y da el siguiente paso en tu carrera profesional con Altare Servicios Profesionales.

⚙️ Senior Backend Engineer Join Dempo Transform Backend development with us! At Dempo, we are a growing software development company where innovation, collaboration, and continuous professional growth are part of everyday life. 📢 We’re looking for passionate technologists who enjoy solving complex challenges, working in collaborative environments, and continuously improving their craft. If you thrive in modern backend architectures and want to grow with a dynamic team, we’d love to meet you. As we are expanding our backend team, we are currently looking for a Backend Developer with the following profile: Responsibilities • Build scalable, secure, and high-performance backend systems, • Design and develop robust APIs and services, • Collaborate closely with frontend, product, and infrastructure teams, • Write clean, maintainable, and well-tested code, • Design system architecture and make key technical decisions, • Mentor developers and promote engineering best practices, • Optimise performance, scalability, and reliability, • Ensure data integrity, security, and compliance standards, • Anticipate edge cases and design resilient solutions, • Contribute to CI/CD pipelines and deployment processes 🎓 Requirements • Minimum 5 years of experience developing with Java and/or Kotlin, building microservices with Spring Boot, • Highly-skilled at writing automated tests and working with high-quality coding standards, • Solid knowledge of RabbitMQ and/or Kafka and relational databases i.e. PostgreSQL, • Advanced experience in cloud-native development, • Experience with Git and CI/CD pipelines, • Passion for clean code and continuous learning., • Strong problem-solving, communication, and teamwork skills, • Advanced Spanish and intermediate English, • Experience working in Agile environments with an open and collaborative mindset ⭐ Nice to Have (experience with) • Kotlin, • Broad grasp of Kubernetes, • No relational databases i.e. MongoDB, • Experience with different cloud environments (Azure, AWS or GCP)., • Exposure to backend architectures., • Mentoring junior developers. 😌 What We Offer at Dempo • 📜 Permanent contract, • ⌚ Flexible working hours (core hours 09:30 – 13:30), • 🌍 Remote-first culture, with the option to work from our Granada office (Forum area), • ☀️ 30 working days of vacation, • 🏥 Private health insurance, • 💻 Work equipment provided (You choose between Macbook or Lenovo) · Learning time within working hours · Certifications and specialised training funds • 🧑 🤝 🧑 Referral programme, • 🚀 Opportunity-based bonuses, • 🤝 Stable, long-term projects, • 📈 Clear professional growth opportunities 🧭 Selection Process • With pleasure, we receive your CV and we give you a call, • Now it’s when we put faces to names, we’d love to get to chat with you!, • Let’s deepen a bit more with a technical interview, a chance to meet your People Partner, • We get back to you with offer and feed 💰 Salary Range • €20,000 – €30,000 → Junior, • €30,000 – €40,000 → Standard, • €40,000 – €50,000 → Senior, • €50,000+ → Principal Dempo is where technology, teamwork, and your professional growth come together. 🚀

🎨 Senior Frontend Engineer Join Dempo Transform Frontend development with us! At Dempo, we are a growing software development company where innovation, collaboration, and continuous professional growth are part of everyday life. 📢 We’re looking for passionate technologists who enjoy solving complex challenges, working in collaborative environments, and continuously improving their craft. If you thrive in modern frontend development and want to grow with a dynamic team, we’d love to meet you. As we continue expanding our team, we are currently looking for a Frontend engineer with the following profile: Responsibilities • Build responsive, high-performance web applications, • Collaborate across design, backend, and product teams, • Write clean, scalable, and maintainable code, • Design systems and make key technical decisions, • Mentor developers and support code quality, • Optimise performance and anticipate edge cases 🎓 Requirements • Minimum 5 years of experience developing., • Strong experience with modern Typescript., • Experience with React and testing with Jest, Karma, Cypress., • Solid knowledge of HTML, Javascript, CSS preprocessors , and responsive design., • Understanding of REST APIs and integration with back-end services., • Experience with Git and CI/CD pipelines, • Passion for clean code and continuous learning., • Strong problem-solving, communication, and teamwork skills, • Advanced Spanish and intermediate English, • Experience working in Agile environments with an open and collaborative mindset ⭐ Nice to Have (experience with) • Angular and Jasmin., • Knowledge of performance optimisation techniques (lazy loading, code splitting, caching strategies)., • Experience with different cloud environments (Azure, AWS or GCP)., • Exposure to micro-frontend architectures., • Mentoring junior developers. 😌 What We Offer at Dempo • 📜 Permanent contract, • ⌚ Flexible working hours (core hours 09:30 – 13:30), • 🌍 Remote-first culture, with the option to work from our Granada office (Forum area), • ☀️ 30 working days of vacation, • 🏥 Private health insurance, • 💻 Work equipment provided (You choose between Macbook or Lenovo) · Learning time within working hours · Certifications and specialised training funds • 🧑 🤝 🧑 Referral programme, • 🚀 Opportunity-based bonuses, • 🤝 Stable, long-term projects, • 📈 Clear professional growth opportunities 🧭 Selection Process • With pleasure, we receive your CV and we give you a call, • Now it’s when we put faces to names, we’d love to get to chat with you!, • Let’s deepen a bit more with a technical interview, a chance to meet your People Partner, • We get back to you with offer and feed 💰 Salary Range • €20,000 – €30,000 → Junior, • €30,000 – €40,000 → Standard, • €40,000 – €50,000 → Senior, • €50,000+ → Principal Dempo is where technology, teamwork, and your professional growth come together. 🚀

At Ledgy, we’re on a mission to make Europe a powerhouse of entrepreneurship by building a modern, tech-driven equity management and financial reporting platform for private and public companies. In 2026, we aim to be the leading provider for European IPOs and reporting for share-based payments. We are a value-based company with a core focus on being humble, transparent, ambitious and impactful, all in order to delivery the best experience for our customers and end users. We are proud to partner with some of the world’s leading investors. New Enterprise Associates led our ___ round in 2022, with Philip Chopin joining Sequoia’s Luciana Lixandru on our board. We were founded in Switzerland in 2017 and today we operate globally from offices in Zurich and London. We encourage diversity and are an international team coming from 26 different countries and speaking 25 different languages. About the Role As a Senior/Staff Software Engineer at Ledgy, you’ll design and build elegant, scalable systems that power how companies manage their equity. You’ll collaborate with fellow engineers (based mainly in Zurich and London), product managers, and designers to develop industry-leading automation and experiences — while many in our space still rely on manual processes. In the first 30 days: • Be paired with an onboarding buddy who will introduce you to the world of equity management, • Get to know our engineering team, product managers, and designers, • Understand how your team’s surface area connects to the broader Ledgy platform, • Start contributing to the codebase with the guidance of experienced team members In the first 3 months: • Ship independently on impactful product features and improvements, • Participate in architecture discussions around scaling workflows, data models, and integrations, • Work alongside other engineers to implement robust, reliable data flows, • Develop a deep understanding of how companies manage and automate equity, • Participate in code reviews and help maintain our engineering standards In the first 6–12 months: • Take ownership of key features and improvements within your team’s domain, • Help shape the technical direction and architecture of Ledgy’s equity platform, • Collaborate with Product and Design to deliver polished, user-centric experiences, • Mentor other engineers and share expertise in automation, data modeling, and scalability Teams we’re hiring for Core Equity — Owns the foundational logic that powers Ledgy’s equity engine. Every equity-related event such as issuing shares, creating new pools, or adjusting ownership — generates transactions. This team defines and maintains the transaction logic, data model, and core domain behaviour that ensure Ledgy’s platform remains accurate, scalable, and compliant. Workflows & Automation — Focuses on automating complex equity workflows and integrating with third-party services, including the trading exchange. The team builds systems that help company admins efficiently onboard and offboard employees, automate equity grants and terminations, and enable employees to sell their shares seamlessly once vested. Reporting — Transforms Ledgy’s core equity data into financial, operational, and compliance reports. The team manages large, complex datasets and ensures reporting is accurate, performant, and reliable across jurisdictions and company structures. Their work powers the insights companies and auditors rely on for decision-making and transparency. The job is a good fit if: • You have 7+ years of experience working as a Software Engineer, • You're excited about the impact of equity on entrepreneurship and its real-world impact for companies, • You enjoy tackling complex financial data transformations and compliance requirements, • You enjoy writing clean, maintainable TypeScript code, both in the backend and frontend, • You are excited to work with React, NodeJS, and MongoDB, • You thrive in collaborative environments and enjoy pair programming, • You take pride in creating robust, tested solutions for critical business operations Being part of Ledgy means: • Recharge and re-energize with flexible working hours, 25 days of vacation, and up to 40 days of remote work from outside your home country., • We make space for your own professional development, with a generous yearly learning & development budget., • This role will receive a competitive salary + benefits + equity. All salaries are aligned with competitively benchmarked ranges based on work location and levelling., • For candidates based in London or Zurich we use a hybrid work model of 1 day in the office per week. Our tech stack: We have a modern, cohesive stack that lets us move fast while maintaining quality: • Language: TypeScript, • Frontend: React, Tailwind CSS, tRPC, • Backend: tRPC, Node.js, MongoDB, • Infrastructure: GCP, Terraform Cloud, Kubernetes, Docker, Github Actions The interview process: • CV Review: we review your resume to see if we might be a good fit, • Getting to know you (30 min): meet with someone from our people team to talk about your experience and to answer questions about the role, • Live Coding (75 min): We'll present you with an equity domain problem to solve collaboratively using your preferred language and IDE, • System Design (60 min): You'll walk us through an architecture you've significantly contributed to in the past, and we'll explore different aspects based on your experience, • Culture Interview: A chance to meet one of our founders for a 30 minute chat about Ledgy’s mission and values, • Offer 🎉

🏗️ Senior Platform Engineer Join Dempo Transform infrastructure with us! We are looking for a Senior Platform Engineer to help design and scale the internal infrastructure platform that powers our engineering teams. In this role, you will operate at the architecture level, defining the foundations that allow multiple teams to build, deploy, and scale services efficiently and reliably.You will focus on platform architecture, Kubernetes environments, infrastructure standardization, and developer experience. This is a high-impact role responsible for enabling engineering teams to move faster while maintaining scalability, reliability, and cost efficiency. Responsibilities • Platform Architecture & Scalability, • Design and evolve the internal developer platform used by multiple engineering teams, • Architect and maintain scalable Kubernetes clusters and environments, • Define platform architecture patterns for microservices and cloud-native workloads, • Infrastructure Standardization, • Build and maintain Infrastructure as Code (IaC) modules and reusable infrastructure components, • Standardize infrastructure provisioning across teams, • Establish best practices for infrastructure lifecycle management, • CI/CD & Developer Experience, • Improve and scale CI/CD frameworks and pipelines, • Reduce friction in the development lifecycle, • Drive improvements in developer experience (DX) and platform usability, • Cost & Efficiency, • Define and implement cloud cost optimization strategies, • Improve resource utilization and infrastructure efficiency, • Monitor infrastructure performance and scalability, • Leadership & Collaboration, • Mentor and support cloud and infrastructure engineers, • Collaborate with engineering teams to understand platform needs, • Promote platform best practices across the organization 🎓 Requirements • 5+ years of experience in cloud infrastructure, platform engineering, or SRE, • Strong experience designing cloud-native architectures, • Deep expertise with Kubernetes and container orchestration, • Hands-on experience with Infrastructure as Code (Terraform, Pulumi, or similar), • Strong experience with CI/CD systems and automation, • Experience operating infrastructure at multi-team scale, • Strong system design and architecture skills, • Excellent communication and mentoring abilities ⭐ Nice to Have (experience with) • Experience building internal developer platforms, • Knowledge of GitOps workflows, • Experience with multi-cluster Kubernetes environments, • Background in platform reliability or SRE practices, • Experience with cost optimization in large cloud environments 😌 What We Offer at Dempo • 📜 Permanent contract, • ⌚ Flexible working hours (core hours 09:30 – 13:30), • 🌍 Remote-first culture, with the option to work from our Granada office (Forum area), • ☀️ 30 working days of vacation, • 🏥 Private health insurance, • 💻 Work equipment provided (You choose between Macbook or Lenovo) · Learning time within working hours · Certifications and specialised training funds • 🧑 🤝 🧑 Referral programme, • 🚀 Opportunity-based bonuses, • 🤝 Stable, long-term projects, • 📈 Clear professional growth opportunities 🧭 Selection Process • With pleasure, we receive your CV and we give you a call, • Now it’s when we put faces to names, we’d love to get to chat with you!, • Let’s deepen a bit more with a technical interview, a chance to meet your People Partner, • We get back to you with offer and feed 💰 Salary Range • €20,000 – €30,000 → Junior, • €30,000 – €40,000 → Standard, • €40,000 – €50,000 → Senior, • €50,000+ → Principal Dempo is where technology, teamwork, and your professional growth come together. 🚀

Precision for Medicine is a Clinical Research Organization. Precision’s uniquely integrated offering enables the science of precision medicine by combining novel clinical trial designs, industry-leading operational and medical experts, advanced biomarker and data analytics solutions, and an unequivocal real passion for rare diseases and oncology, in addition to working across other therapeutic areas. As our Microsoft 365 environment continues to grow, we are seeking a Microsoft 365 Governance Administrator to help modernize, govern, and integrate our collaboration platform across SharePoint, Teams, OneDrive, and the Power Platform. This role is ideal for someone who has hands-on experience cleaning up, rationalizing, and integrating large Microsoft 365 tenants and who enjoys bringing order, structure, and sustainability to complex environments. As a Microsoft 365 Governance Administrator, you will play a critical role in shaping and operating Microsoft 365 governance across the organization. This includes permissions management, lifecycle controls, retention and records management, information protection, tenant integration, and data-driven governance reporting—working closely with Legal, GRC, Security, IT, and M&A stakeholders. This is a governance-first role with strong execution responsibility, well suited for someone who understands how M365 environments evolve over time—and how to modernize and integrate them without disrupting the business. Essential functions of the job include, but are not limited to: Microsoft 365 Governance & Modernization • Lead governance initiatives across SharePoint Online, Microsoft Teams, OneDrive, and Power Platform., • Assess and remediate legacy configurations, over-permissioned content, and stale collaboration resources., • Drive tenant modernization aligned to Microsoft best practices and enterprise governance standards. Permissions & Access Management • Design and maintain least-privilege permission models across M365 workloads., • Develop automated renewal profiles for user and group membership recertification on a recurring basis to reduce risk and entitlement sprawl., • Partner with Security and GRC teams to ensure access controls meet compliance and audit expectations. Lifecycle, Retention & Records Management • Define and operate lifecycle management for M365 resources, including:, • Archiving inactive Teams, Sites, and Groups, • Decommissioning unused or abandoned resources, • Preventing long-term collaboration sprawl, • Implement and manage retention and records management policies in partnership with Legal and GRC teams., • Support classification of content as records where required and ensure defensible disposition., • Support Microsoft 365 migration and integration efforts associated with M&A activity., • Assess incoming tenants for governance gaps, security risks, and modernization opportunities., • Execute or support migrations of SharePoint, OneDrive, and Teams content into the enterprise tenant., • Align acquired environments to established governance, lifecycle, retention, and information protection standards. Automation, Reporting & Operations • Automate governance and administration using AvePoint, PowerShell, Power Automate, SharePoint Advanced Management, and Microsoft Graph., • Analyze and manipulate large governance and usage data sets to identify trends, risks, and optimization opportunities., • Produce operational and compliance-focused reports to support lifecycle decisions and leadership visibility., • Act as an escalation point for complex governance and collaboration issues. Education Qualifications and Experience Required • Bachelor (4-year) degree, with a technical major, such as engineering or computer science or an equivalent combination of education & experience., • Microsoft Certification(s) not required but a plus Work Experience • Required, • 5+ years of hands-on Microsoft 365 administration, with deep SharePoint Online experience., • Proven experience cleaning up, governing, and modernizing enterprise M365 tenants., • Strong background in permissions management, lifecycle governance, retention, and compliance-driven collaboration., • Experience partnering with Legal, GRC, and Security teams on retention and data protection initiatives., • Advanced Microsoft Excel skills, including analysis and manipulation of large data sets (e.g., pivot tables, lookups, complex formulas, data normalization)., • Strong automation capability using PowerShell, Microsoft Graph API, PowerAutomate, and SharePoint Advanced Management to extract, analyze, and report on large-scale M365 governance data (Sites/Teams/Groups/permissions/lifecycle signals)., • Preferred, • Experience supporting Microsoft 365 migrations, including tenant consolidation or M&A-driven integrations., • Familiarity with Microsoft Purview retention and records management., • Experience with AvePoint Cloud Governance (provisioning, renewals, reporting)., • Experience with ShareGate or similar migration tools., • Power BI report creation, including governance dashboards and operational reporting., • Exposure to Microsoft 365 Copilot, Copilot Chat, Agents, and Copilot governance considerations., • Power Platform governance experience (Power Automate, Power Apps). Any data provided as a part of this application will be stored in accordance with our ___ For CA applicants, please also refer to our ___. Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at . It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

Precision for Medicine is a Clinical Research Organization. Precision’s uniquely integrated offering enables the science of precision medicine by combining novel clinical trial designs, industry-leading operational and medical experts, advanced biomarker and data analytics solutions, and an unequivocal real passion for rare diseases and oncology, in addition to working across other therapeutic areas. As our Microsoft 365 environment continues to grow, we are seeking a Microsoft 365 Governance Administrator to help modernize, govern, and integrate our collaboration platform across SharePoint, Teams, OneDrive, and the Power Platform. This role is ideal for someone who has hands-on experience cleaning up, rationalizing, and integrating large Microsoft 365 tenants and who enjoys bringing order, structure, and sustainability to complex environments. As a Microsoft 365 Governance Administrator, you will play a critical role in shaping and operating Microsoft 365 governance across the organization. This includes permissions management, lifecycle controls, retention and records management, information protection, tenant integration, and data-driven governance reporting—working closely with Legal, GRC, Security, IT, and M&A stakeholders. This is a governance-first role with strong execution responsibility, well suited for someone who understands how M365 environments evolve over time—and how to modernize and integrate them without disrupting the business. Essential functions of the job include, but are not limited to: Microsoft 365 Governance & Modernization • Lead governance initiatives across SharePoint Online, Microsoft Teams, OneDrive, and Power Platform., • Assess and remediate legacy configurations, over-permissioned content, and stale collaboration resources., • Drive tenant modernization aligned to Microsoft best practices and enterprise governance standards. Permissions & Access Management • Design and maintain least-privilege permission models across M365 workloads., • Develop automated renewal profiles for user and group membership recertification on a recurring basis to reduce risk and entitlement sprawl., • Partner with Security and GRC teams to ensure access controls meet compliance and audit expectations. Lifecycle, Retention & Records Management • Define and operate lifecycle management for M365 resources, including:, • Archiving inactive Teams, Sites, and Groups, • Decommissioning unused or abandoned resources, • Preventing long-term collaboration sprawl, • Implement and manage retention and records management policies in partnership with Legal and GRC teams., • Support classification of content as records where required and ensure defensible disposition., • Support Microsoft 365 migration and integration efforts associated with M&A activity., • Assess incoming tenants for governance gaps, security risks, and modernization opportunities., • Execute or support migrations of SharePoint, OneDrive, and Teams content into the enterprise tenant., • Align acquired environments to established governance, lifecycle, retention, and information protection standards. Automation, Reporting & Operations • Automate governance and administration using AvePoint, PowerShell, Power Automate, SharePoint Advanced Management, and Microsoft Graph., • Analyze and manipulate large governance and usage data sets to identify trends, risks, and optimization opportunities., • Produce operational and compliance-focused reports to support lifecycle decisions and leadership visibility., • Act as an escalation point for complex governance and collaboration issues. Education Qualifications and Experience Required • Bachelor (4-year) degree, with a technical major, such as engineering or computer science or an equivalent combination of education & experience., • Microsoft Certification(s) not required but a plus Work Experience • Required, • 5+ years of hands-on Microsoft 365 administration, with deep SharePoint Online experience., • Proven experience cleaning up, governing, and modernizing enterprise M365 tenants., • Strong background in permissions management, lifecycle governance, retention, and compliance-driven collaboration., • Experience partnering with Legal, GRC, and Security teams on retention and data protection initiatives., • Advanced Microsoft Excel skills, including analysis and manipulation of large data sets (e.g., pivot tables, lookups, complex formulas, data normalization)., • Strong automation capability using PowerShell, Microsoft Graph API, PowerAutomate, and SharePoint Advanced Management to extract, analyze, and report on large-scale M365 governance data (Sites/Teams/Groups/permissions/lifecycle signals)., • Preferred, • Experience supporting Microsoft 365 migrations, including tenant consolidation or M&A-driven integrations., • Familiarity with Microsoft Purview retention and records management., • Experience with AvePoint Cloud Governance (provisioning, renewals, reporting)., • Experience with ShareGate or similar migration tools., • Power BI report creation, including governance dashboards and operational reporting., • Exposure to Microsoft 365 Copilot, Copilot Chat, Agents, and Copilot governance considerations., • Power Platform governance experience (Power Automate, Power Apps). Any data provided as a part of this application will be stored in accordance with our ___ For CA applicants, please also refer to our ___. Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at . It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

GENESYS CLOUD SOFTWARE ENGINEER | International Projects At Vortech PCI Group, we are looking for an experienced Genesys Cloud Software Engineer to join our team and work on international projects within modern and collaborative environments. This role focuses on designing, developing, and integrating solutions within a cloud contact center platform, with strong involvement in Genesys Cloud and omnichannel integrations. YOUR ROLE You will be part of an international engineering team, collaborating with Product Owners, architects, and business stakeholders to deliver scalable and efficient contact center solutions. Your main responsibilities will include: • Develop and maintain customer experience flows using Genesys Cloud Architect, • Design and implement solutions using Genesys Cloud and Genesys Engage (on-premise), • Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services, • Implement routing logic, automation, and configurations for voice and digital channels, • Contribute to the integration of chat and email channels in Genesys Cloud, • Participate in integrations with WFM (Workforce Management) systems within CCaaS environments, • Create technical design documentation and process flows using Microsoft Visio, • Apply SOA (Service-Oriented Architecture) principles in system design and integrations, • Collaborate with cross-functional teams to deliver solutions aligned with business needs, • Troubleshoot issues, optimize performance, and ensure platform stability WHAT WE ARE LOOKING FOR • 5+ years of experience working with Genesys Cloud, including Architect flows and API integrations Genesys Engage (on-premise) Working with WFM systems or similar integrations in CCaaS environments • Knowledge of REST APIs and programming/scripting (JavaScript, Python, or similar), • Experience creating technical documentation and flow diagrams in Visio, • Understanding of SOA design principles, • Ability to translate business requirements into technical solutions, • Experience troubleshooting and ensuring platform stability, • Familiarity with cloud environments, security basics, and version control, • English level B2+ or higher NICE TO HAVE • Experience with real-time integrations in contact center environments, • Knowledge of event-driven architectures, • Experience with bots or conversational AI, • Exposure to CRM systems, • Certifications in Genesys Cloud or cloud providers (AWS) SOFT SKILLS • Analytical and problem-solving mindset, • Strong communication and teamwork skills, • Attention to detail, • Adaptability in dynamic environments WHAT WE OFFER • Opportunity to work on international cloud contact center projects, • Collaboration with experienced engineering teams, • Flexible and modern working environment, • Career growth opportunities, • Competitive compensation package INTERESTED? If you are passionate about cloud contact center solutions, working with Genesys Cloud, and contributing to integration and automation projects in international environments, we would love to hear from you. Apply now and let's talk! Aplicamos los principios de No discriminación e igualdad (por su nacionalidad, raza u origen étnico, religión, género, estado civil, condición sexual, discapacidad, edad, etc) en todos nuestros procesos de selección de personal. De conformidad con lo que dispone el Reglamento (UE) 2016/679 de 27 de abril de 2016 (RGPD), la Ley Orgánica 3/2018 de 5 de diciembre (LOPDGDD) y demás normativa legal vigente en materia de protección de de Protección de Datos de Carácter Personal, le informamos que sus datos serán incorporadas a un fichero responsabilidad de Vortech PCI Group S.L. con el fin de participar en procesos de selección. Para ejercer sus derechos de acceso, rectificación, cancelación y oposición de sus datos personales (ARCO) podrá comunicarlo por escrito e indicando sus datos personales a

Senior FullStack Developer (Python/React) Location: Remote from Spain (Spanish employment contract) Our client is a fast-growing startup from Israel that is on a mission to change the deskless work experience. They created a management platform that allows to easily manage all operations, from scheduling to payroll. With over 3.8B deskless workers across the globe, the challenges and potential are endless. Product includes various features: scheduling and time tracking, task management, communication management, chat, knowledge base, help desk, HR & people management, recognition & rewards, documentation, training etc. We are looking for an experienced Senior Product Fullstack Developer, to further develop the management platform. You will build a product that customers love and use on a daily basis, a product that is fun to use, fast, reliable and scalable. You will tackle a wide array of problems from developing a UI that is responsive to the user and fun to choosing the right backend technologies to solve specific product use cases at scale. Requirements: • 5+ years of experience developing scalable applications using both frontend and backend technologies., • 5+ years of experience with Python., • 3+ years of experience with React, including State Management libraries like MobX, redux., • Extensive hands-on experience with MongoDB and MySQL at an expert level., • Deep expertise in message queues, especially RabbitMQ, for building scalable, message-driven systems., • Experience both with AWS and Azure, • Ability to understand the pros and cons of different architecture decisions and choose the best option., • Experience scaling services to millions of users., • Understands the complexity of web technology, constraints, UI/UX., • Startup mindset and a proactive, ownership-driven approach, experience in product companies will be a great advantage., • Lead the design, development, and maintenance of complex Python applications., • Collaborate with product management and other stakeholders to define technical requirements and deliverables., • Write clean, efficient, and self-documented code., • Implement automation tests., • Participate in code reviews to ensure code quality and maintainability., • Monitor application performance and provide optimization recommendations., • Stay up to date with the latest technologies and industry trends., • Drive the continuous technological improvement process.

En Bizneo, una de las mayores HR Tech de Europa y LATAM, abrimos una oportunidad de beca formativa para estudiantes interesados en el sector de Recursos Humanos que quieran desarrollarse en el área de relacionamiento de cliente y soporte técnico dentro del sector SaaS. ¡Una gran oportunidad para aprender de un entorno tecnológico y de alto crecimiento! 👉 ¿Cuáles serán tus funciones? 👈 • Asistencia de primer y segundo nivel (N1/N2) vía chat o email a clientes que usan nuestro software de recursos humanos., • Formarte constantemente en las funcionalidades del producto y novedades a través de nuestras guías y sesiones con el equipo., • Registro y seguimiento de incidencias y solicitudes en sistemas de ticketing (Zendesk y Jira), asegurando su correcta documentación., • Colaboración en tareas de back-office: importación de datos, limpieza, configuración de entornos de prueba., • Soporte microinformático a usuarios internos (hardware, red, sistemas operativos y aplicaciones como CRM, Jira, Dialer, etc.). ✍️ ¿Qué buscamos? ✍️ • Facilidad para aprender nuevas herramientas y software., • No es necesario pero es un plus si además hablas alguno de estos idiomas: italiano, portugués o francés. 📌 ¿Qué ofrecemos? 📌 • Beca remunerada 800€/mes, • Jornada de 9h a 18.30h de Lunes a Jueves. Viernes de 9 a 15h., • Teletrabajo 100%., • Jornada intensiva en Julio y Agosto (8h a 15h), • Formación continua, • Posibilidades reales de crecimiento

Role: Trainer/Quality Analyst Account: eCommerce Location: Casablanca, Morocco Language: Spanish, French, English We offer Relocation Package for candidates leaving outside Casablanca or Morocco. Position Summary As an Operations Trainer & Quality Analyst, you play a critical role in improving agent performance and customer experience by connecting training, quality assurance, and operational insights. You deliver engaging training sessions, evaluate agent interactions across multiple channels, and use quality findings to identify performance gaps and implement targeted learning interventions. You collaborate closely with Operations leaders to ensure agents are equipped with the knowledge, skills, and behaviors required to meet performance and quality standards. Training & Development • Deliver engaging and effective training sessions on products, systems, and processes for new and existing agents using the client’s established training materials., • Adapt training delivery to different learning styles to maximize knowledge retention and engagement., • Oversee the onboarding process for new agents, including training logistics such as system access and training room setup., • Monitor attendance, participation, and performance during training, recommending progression to production or termination when necessary., • Assess post-training knowledge retention and support agents during nesting by identifying and addressing skill gaps through targeted coaching., • Design or update training materials, refresher courses, and workshops based on operational needs and quality insights. Quality Assurance • Conduct regular audits of agent interactions across multiple channels including calls, emails, chat, and social media., • Evaluate agent performance against established quality metrics and operational standards., • Identify trends, compliance issues, and performance gaps, and provide actionable insights to Team Leaders and Operations managers., • Conduct calibration sessions with stakeholders to ensure consistency in the application of quality standards., • Provide focused QA support for new hires during nesting and their first 90 days in production. Performance Improvement & Operational Support • Facilitate workshops or coaching sessions for underperforming agents based on QA findings., • Use quality data and operational insights to recommend improvements in processes, training, and agent performance strategies., • Support complex customer issues or escalations when required by the account., • Stay up to date with operational processes by participating in operations calls or other required activities., • Collaborate with Operations leaders and clients to align training initiatives with performance goals. Team & Stakeholder Support • Share best practices and provide guidance to less experienced team members., • Support the creation of QA and training presentations for leadership and client meetings., • Participate in client interactions when required to represent training or quality insights.

Responsibilities 1. Responsible for the operation and management of the customer interaction channels, such as service hotlines, emails, ZOOMLINK, social media, etc., providing professional and timely customer service and support. 2. Responsible for answering customer inquiries from with accurate information about ZOOMLION products, technologies, after-sales services, etc. Responsible for registering all kinds of customer requests/inquiries in, including but not limited to: service orders complaint processes, consultation processes and etc. 3. Responsible for customer callbacks and satisfaction surveys,contact customers to get feedback and opinions via all sort of method such as calling, sending email, online chat and on-site, record the callback details and customer feedback in the system. 4. Responsible for monitoring and pushing service process, maintaining close communication with customers and product line service team, reminding service team to proceed with service orders promptly, reporting service violation cases to superiors. 5. Responsible for summarizing and reporting problems/suggestions in daily works, building and optimizing customer service processes and standards. 6. Responsible for promoting customer interaction channels to customers by coordinating with relevant departments to make materials such as service brochures and customer gifts. 7. Responsible for other key tasks assigned by the superiors such across-functional communication and cooperation, training about customer interaction channels (such as introduction of ZOOMLINK function and promotion), translation of working materials, etc. Qualifications 1. Bachelor's degree or above, with professional background in Business Administration, Engineering Machinery, Mechanical Manufacturing, English, International Trade, etc. 2. Over one year experience in after-sales service in the construction machinery industry, familiar with the entire after-sales service process. 3. In addition to being proficient in the Spanish, one must be fluent in English or Chinese and possess good listening, speaking, reading, and writing abilities. 4. Proficient in Microsoft software such as Word, Excel, PowerPoint, etc. 5. Identifying the corporate culture of ZOOMLION, one must have a good sense of service and empathy, be good at listening and communicating, be able to independently communicate with internal and external parties, handle customer demands, and have a strong sense of responsibility.

About Us HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide. We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena. HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets. Job Summary This Job Requisition is part of the initiative of Customer service queries automation across channels (Artificial Inteligence applied to Customer Service - AI case automation). This initiative will focus on the implementation of AI-based solutions to improve customer experience and automate the main customer service queries, across all channels (Email, Phone, Chat and Helpdesk). Operating the new platform will require supervision, performance management, accuracy monitoring, AI model training, constant optimization, continuous improvements and implementation of subsequent use cases. Job Responsibilities Manage the AI implementation projects; design, develop and implement innovative conversational AI solutions and automations in email, phone and chat contacts, ensuring a seamless and enhanced user experience across various channels, regions, languages and brands. Main KPIs: • Successful implementation of conversational AI solutions in operations, increasing the servicing of requests using automated solutions and processes., • Containment: Number of successful automated/bot interactions vs. escalations (transfer to agent)., • Accuracy in intent recognition and helpfulness of automated solutions., • Customer Satisfaction (CSAT)., • Continuous improvement in conversational AI and channel automation performance metrics. Main responsibilities: • Design and develop conversational AI solutions and channel automations, such as AI agents, email intent recognition & classification and action triggering & routing; translating business requirements into customer-focused conversational solutions. – 40%, • Manage the end-to-end development and implementation of conversational AI features, collaborating with different stakeholders; incl.giving support to internal teams for the operational readiness before implementation. – 20%, • Communicate issues, ensure resolution, and define continuous developments and improvements, collaborating with Technology, Product and Data teams. – 20%, • Identify opportunities and potential new use cases for additional AI applications, collaborating with different stakeholders. – 10%, • Stay updated with the latest conversational AI trends and best practices. – 10% Skills Required • Minimum of 2 years of professional experience in AI solutions development and implementation, or a related technical role., • Solid understanding of AI development fundamentals including Generative AI, LLM, Prompting, ADK Agentic., • Strong effective project management skills; Technological and AI projects will be highly considered., • Demonstrated hands-on experience building and maintaining AI solutions using Google, AWS, Microsoft, or similar platforms., • Practical experience developing AI solutions., • Proficiency in UAT testing and debugging to ensure reliability and functionality in an AI development environment., • Participation in collaborative software projects as part of a multidisciplinary team., • Experience working within Agile or iterative project management methodologies is desirable., • Experience in Travel Tech industry is desirable., • Customer Experience background is desirable., • Any coursework, freelance, or personal portfolio projects related to AI solutions development., • Knowledge of other platforms such as Salesforce, Tableau., • Conversation Design knowledge is desirable., • Effective written and verbal communication skills for collaborating with team members and stakeholders; able to clearly present information; read and interpret complex information; listen well., • Fluent English is required., • Ability to organize and manage personal workload to meet established deadlines and team expectations., • Attention to detail to implement layouts, deliver with quality, ensure business requirements are met, maintain accurate records and notes communicating what is needed in a thorough and comprehensive manner., • Driven and results oriented., • Willingness to learn and apply new AI technologies and best practices., • Basic analytical and problem-solving skills for addressing routine technical challenges., • Collaborative mindset and ability to work effectively within a team environment. At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

This role requires relocation to Portugal. Workster is partnering with a leading BPO company to recruit a Spanish-speaking Banking Operations Specialist to join their team in Lisbon, Portugal, supporting one of the UK’s most innovative digital banks. This opportunity is ideal for professionals currently based in Spain who have experience in banking, financial services, or insurance and are interested in an international career experience in Lisbon. You will support Spanish-speaking customers while applying your knowledge of banking operations to resolve complex cases and deliver high-quality service. Your Role • Provide customer support via chat, phone, and email for Spanish-speaking customers, • Resolve complex enquiries related to accounts, payments, disputes, and transactions, • Handle fraud investigations, chargebacks, and complaint resolution, • Deliver clear guidance on banking and financial services processes, • Act as a subject matter expert for banking-related topics within the team, • Support colleagues with knowledge sharing when needed, • Ensure compliance with internal procedures and regulatory standards Your Qualifications • Fluent Spanish and good English (spoken and written), • Minimum 12 months of experience in Banking, Financial Services, Insurance, or similar sectors, • Strong analytical and problem-solving skills, • Ability to manage complex customer cases independently, • Comfortable working with digital tools and multiple platforms, • Team-oriented with strong communication skills, • EU passport or valid work authorization for Portugal The Offer • Full-time position based in Lisbon, Portugal, • Relocation support available for candidates moving from Spain, • Optional company accommodation in Lisbon, • Paid training before starting the role, • Health insurance from the first day of the contract, • Meal allowance card, • Holiday and Christmas allowances paid monthly, • 40 hours per week on rotational shifts (24/7)

En Bizneo, una de las mayores HR Tech de Europa y LATAM, abrimos una oportunidad de beca formativa para estudiantes interesados en el sector de Recursos Humanos que quieran desarrollarse en el área de relacionamiento de cliente y soporte técnico dentro del sector SaaS. ¡Una gran oportunidad para aprender de un entorno tecnológico y de alto crecimiento! 👉 ¿Cuáles serán tus funciones? 👈 • Asistencia de primer y segundo nivel (N1/N2) vía chat o email a clientes que usan nuestro software de recursos humanos., • Formarte constantemente en las funcionalidades del producto y novedades a través de nuestras guías y sesiones con el equipo., • Registro y seguimiento de incidencias y solicitudes en sistemas de ticketing (Zendesk y Jira), asegurando su correcta documentación., • Colaboración en tareas de back-office: importación de datos, limpieza, configuración de entornos de prueba., • Soporte microinformático a usuarios internos (hardware, red, sistemas operativos y aplicaciones como CRM, Jira, Dialer, etc.). ✍️ ¿Qué buscamos? ✍️ • Facilidad para aprender nuevas herramientas y software., • No es necesario pero es un plus si además hablas alguno de estos idiomas: italiano, portugués o francés. 📌 ¿Qué ofrecemos? 📌 • Beca remunerada 800€/mes, • Jornada de 9h a 18.30h de Lunes a Jueves. Viernes de 9 a 15h., • Teletrabajo 100%., • Jornada intensiva en Julio y Agosto (8h a 15h), • Formación continua, • Posibilidades reales de crecimiento

En Bizneo, una de las mayores HR Tech de Europa y LATAM, abrimos una oportunidad de beca formativa para estudiantes interesados en el sector de Recursos Humanos que quieran desarrollarse en el área de relacionamiento de cliente y soporte técnico dentro del sector SaaS. ¡Una gran oportunidad para aprender de un entorno tecnológico y de alto crecimiento! 👉 ¿Cuáles serán tus funciones? 👈 • Asistencia de primer y segundo nivel (N1/N2) vía chat o email a clientes que usan nuestro software de recursos humanos., • Formarte constantemente en las funcionalidades del producto y novedades a través de nuestras guías y sesiones con el equipo., • Registro y seguimiento de incidencias y solicitudes en sistemas de ticketing (Zendesk y Jira), asegurando su correcta documentación., • Colaboración en tareas de back-office: importación de datos, limpieza, configuración de entornos de prueba., • Soporte microinformático a usuarios internos (hardware, red, sistemas operativos y aplicaciones como CRM, Jira, Dialer, etc.). ✍️ ¿Qué buscamos? ✍️ • Facilidad para aprender nuevas herramientas y software., • No es necesario pero es un plus si además hablas alguno de estos idiomas: italiano, portugués o francés. 📌 ¿Qué ofrecemos? 📌 • Beca remunerada 800€/mes, • Jornada de 9h a 18.30h de Lunes a Jueves. Viernes de 9 a 15h., • Teletrabajo 100%., • Jornada intensiva en Julio y Agosto (8h a 15h), • Formación continua, • Posibilidades reales de crecimiento

This role requires relocation to Portugal. Workster is partnering with a leading BPO company to recruit a Spanish-speaking Banking Operations Specialist to join their team in Lisbon, Portugal, supporting one of the UK’s most innovative digital banks. This opportunity is ideal for professionals currently based in Spain who have experience in banking, financial services, or insurance and are interested in an international career experience in Lisbon. You will support Spanish-speaking customers while applying your knowledge of banking operations to resolve complex cases and deliver high-quality service. Your Role • Provide customer support via chat, phone, and email for Spanish-speaking customers, • Resolve complex enquiries related to accounts, payments, disputes, and transactions, • Handle fraud investigations, chargebacks, and complaint resolution, • Deliver clear guidance on banking and financial services processes, • Act as a subject matter expert for banking-related topics within the team, • Support colleagues with knowledge sharing when needed, • Ensure compliance with internal procedures and regulatory standards Your Qualifications • Fluent Spanish and good English (spoken and written), • Minimum 12 months of experience in Banking, Financial Services, Insurance, or similar sectors, • Strong analytical and problem-solving skills, • Ability to manage complex customer cases independently, • Comfortable working with digital tools and multiple platforms, • Team-oriented with strong communication skills, • EU passport or valid work authorization for Portugal The Offer • Full-time position based in Lisbon, Portugal, • Relocation support available for candidates moving from Spain, • Optional company accommodation in Lisbon, • Paid training before starting the role, • Health insurance from the first day of the contract, • Meal allowance card, • Holiday and Christmas allowances paid monthly, • 40 hours per week on rotational shifts (24/7)

🎨 Senior Frontend Engineer Join Dempo Transform Frontend development with us! At Dempo, we are a growing software development company where innovation, collaboration, and continuous professional growth are part of everyday life. 📢 We’re looking for passionate technologists who enjoy solving complex challenges, working in collaborative environments, and continuously improving their craft. If you thrive in modern frontend development and want to grow with a dynamic team, we’d love to meet you. As we continue expanding our team, we are currently looking for a Frontend engineer with the following profile: Responsibilities • Build responsive, high-performance web applications, • Collaborate across design, backend, and product teams, • Write clean, scalable, and maintainable code, • Design systems and make key technical decisions, • Mentor developers and support code quality, • Optimise performance and anticipate edge cases 🎓 Requirements • Minimum 5 years of experience developing., • Strong experience with modern Typescript., • Experience with React and testing with Jest, Karma, Cypress., • Solid knowledge of HTML, Javascript, CSS preprocessors , and responsive design., • Understanding of REST APIs and integration with back-end services., • Experience with Git and CI/CD pipelines, • Passion for clean code and continuous learning., • Strong problem-solving, communication, and teamwork skills, • Advanced Spanish and intermediate English, • Experience working in Agile environments with an open and collaborative mindset ⭐ Nice to Have (experience with) • Angular and Jasmin., • Knowledge of performance optimisation techniques (lazy loading, code splitting, caching strategies)., • Experience with different cloud environments (Azure, AWS or GCP)., • Exposure to micro-frontend architectures., • Mentoring junior developers. 😌 What We Offer at Dempo • 📜 Permanent contract, • ⌚ Flexible working hours (core hours 09:30 – 13:30), • 🌍 Remote-first culture, with the option to work from our Granada office (Forum area), • ☀️ 30 working days of vacation, • 🏥 Private health insurance, • 💻 Work equipment provided (You choose between Macbook or Lenovo) · Learning time within working hours · Certifications and specialised training funds • 🧑 🤝 🧑 Referral programme, • 🚀 Opportunity-based bonuses, • 🤝 Stable, long-term projects, • 📈 Clear professional growth opportunities 🧭 Selection Process • With pleasure, we receive your CV and we give you a call, • Now it’s when we put faces to names, we’d love to get to chat with you!, • Let’s deepen a bit more with a technical interview, a chance to meet your People Partner, • We get back to you with offer and feed 💰 Salary Range • €20,000 – €30,000 → Junior, • €30,000 – €40,000 → Standard, • €40,000 – €50,000 → Senior, • €50,000+ → Principal Dempo is where technology, teamwork, and your professional growth come together. 🚀

About Us HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide. We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena. HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets. Job Summary This Job Requisition is part of the initiative of Customer service queries automation across channels (Artificial Inteligence applied to Customer Service - AI case automation). This initiative will focus on the implementation of AI-based solutions to improve customer experience and automate the main customer service queries, across all channels (Email, Phone, Chat and Helpdesk). Operating the new platform will require supervision, performance management, accuracy monitoring, AI model training, constant optimization, continuous improvements and implementation of subsequent use cases. Job Responsibilities Manage the AI implementation projects; design, develop and implement innovative conversational AI solutions and automations in email, phone and chat contacts, ensuring a seamless and enhanced user experience across various channels, regions, languages and brands. Main KPIs: • Successful implementation of conversational AI solutions in operations, increasing the servicing of requests using automated solutions and processes., • Containment: Number of successful automated/bot interactions vs. escalations (transfer to agent)., • Accuracy in intent recognition and helpfulness of automated solutions., • Customer Satisfaction (CSAT)., • Continuous improvement in conversational AI and channel automation performance metrics. Main responsibilities: • Design and develop conversational AI solutions and channel automations, such as AI agents, email intent recognition & classification and action triggering & routing; translating business requirements into customer-focused conversational solutions. – 40%, • Manage the end-to-end development and implementation of conversational AI features, collaborating with different stakeholders; incl.giving support to internal teams for the operational readiness before implementation. – 20%, • Communicate issues, ensure resolution, and define continuous developments and improvements, collaborating with Technology, Product and Data teams. – 20%, • Identify opportunities and potential new use cases for additional AI applications, collaborating with different stakeholders. – 10%, • Stay updated with the latest conversational AI trends and best practices. – 10% Skills Required • Minimum of 2 years of professional experience in AI solutions development and implementation, or a related technical role., • Solid understanding of AI development fundamentals including Generative AI, LLM, Prompting, ADK Agentic., • Strong effective project management skills; Technological and AI projects will be highly considered., • Demonstrated hands-on experience building and maintaining AI solutions using Google, AWS, Microsoft, or similar platforms., • Practical experience developing AI solutions., • Proficiency in UAT testing and debugging to ensure reliability and functionality in an AI development environment., • Participation in collaborative software projects as part of a multidisciplinary team., • Experience working within Agile or iterative project management methodologies is desirable., • Experience in Travel Tech industry is desirable., • Customer Experience background is desirable., • Any coursework, freelance, or personal portfolio projects related to AI solutions development., • Knowledge of other platforms such as Salesforce, Tableau., • Conversation Design knowledge is desirable., • Effective written and verbal communication skills for collaborating with team members and stakeholders; able to clearly present information; read and interpret complex information; listen well., • Fluent English is required., • Ability to organize and manage personal workload to meet established deadlines and team expectations., • Attention to detail to implement layouts, deliver with quality, ensure business requirements are met, maintain accurate records and notes communicating what is needed in a thorough and comprehensive manner., • Driven and results oriented., • Willingness to learn and apply new AI technologies and best practices., • Basic analytical and problem-solving skills for addressing routine technical challenges., • Collaborative mindset and ability to work effectively within a team environment. At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide. We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena. HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets. This Job Requisition is part of the initiative of Customer service queries automation across channels (Artificial Inteligence applied to Customer Service - AI case automation). This initiative will focus on the implementation of AI-based solutions to improve customer experience and automate the main customer service queries, across all channels (Email, Phone, Chat and Helpdesk). Operating the new platform will require supervision, performance management, accuracy monitoring, AI model training, constant optimization, continuous improvements and implementation of subsequent use cases. Manage the AI implementation projects; design, develop and implement innovative conversational AI solutions and automations in email, phone and chat contacts, ensuring a seamless and enhanced user experience across various channels, regions, languages and brands. Continuous improvement in conversational AI and channel automation performance metrics. Design and develop conversational AI solutions and channel automations, such as AI agents, email intent recognition & classification and action triggering & routing; Communicate issues, ensure resolution, and define continuous developments and improvements, collaborating with Technology, Product and Data teams. – Strong effective project management skills; Technological and AI projects will be highly considered. Demonstrated hands-on experience building and maintaining AI solutions using Google, AWS, Microsoft, or similar platforms. Proficiency in UAT testing and debugging to ensure reliability and functionality in an AI development environment. Participation in collaborative software projects as part of a multidisciplinary team. Experience working within Agile or iterative project management methodologies is desirable. Experience in Travel Tech industry is desirable. Any coursework, freelance, or personal portfolio projects related to AI solutions development. Knowledge of other platforms such as Salesforce, Tableau. Fluent English is required. Attention to detail to implement layouts, deliver with quality, ensure business requirements are met, maintain accurate records and notes communicating what is needed in a thorough and comprehensive manner. Willingness to learn and apply new AI technologies and best practices. At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

This role requires relocation to Portugal. Workster is partnering with a leading BPO company to recruit a Spanish-speaking Banking Operations Specialist to join their team in Lisbon, Portugal , supporting one of the UK’s most innovative digital banks. This opportunity is ideal for professionals currently based in Spain who have experience in banking, financial services, or insurance and are interested in an international career experience in Lisbon . You will support Spanish-speaking customers while applying your knowledge of banking operations to resolve complex cases and deliver high-quality service. Your Role • Provide customer support via chat, phone, and email for Spanish-speaking customers, • Resolve complex enquiries related to accounts, payments, disputes, and transactions, • Handle fraud investigations, chargebacks, and complaint resolution, • Deliver clear guidance on banking and financial services processes, • Act as a subject matter expert for banking-related topics within the team, • Support colleagues with knowledge sharing when needed, • Ensure compliance with internal procedures and regulatory standards Your Qualifications • Fluent Spanish and good English (spoken and written), • Minimum 12 months of experience in Banking, Financial Services, Insurance, or similar sectors, • Strong analytical and problem-solving skills, • Ability to manage complex customer cases independently, • Comfortable working with digital tools and multiple platforms, • Team-oriented with strong communication skills, • EU passport or valid work authorization for Portugal The Offer • Full-time position based in Lisbon, Portugal, • Relocation support available for candidates moving from Spain, • Optional company accommodation in Lisbon, • Paid training before starting the role, • Health insurance from the first day of the contract, • Meal allowance card, • Holiday and Christmas allowances paid monthly, • 40 hours per week on rotational shifts (24/7)

Role: Trainer/Quality Analyst Account: eCommerce Location: Casablanca, Morocco Language: Spanish, French, English We offer Relocation Package for candidates leaving outside Casablanca or Morocco. Position Summary As an Operations Trainer & Quality Analyst, you play a critical role in improving agent performance and customer experience by connecting training, quality assurance, and operational insights. You deliver engaging training sessions, evaluate agent interactions across multiple channels, and use quality findings to identify performance gaps and implement targeted learning interventions. You collaborate closely with Operations leaders to ensure agents are equipped with the knowledge, skills, and behaviors required to meet performance and quality standards. Training & Development • Deliver engaging and effective training sessions on products, systems, and processes for new and existing agents using the client’s established training materials., • Adapt training delivery to different learning styles to maximize knowledge retention and engagement., • Oversee the onboarding process for new agents, including training logistics such as system access and training room setup., • Monitor attendance, participation, and performance during training, recommending progression to production or termination when necessary., • Assess post-training knowledge retention and support agents during nesting by identifying and addressing skill gaps through targeted coaching., • Design or update training materials, refresher courses, and workshops based on operational needs and quality insights. Quality Assurance • Conduct regular audits of agent interactions across multiple channels including calls, emails, chat, and social media., • Evaluate agent performance against established quality metrics and operational standards., • Identify trends, compliance issues, and performance gaps, and provide actionable insights to Team Leaders and Operations managers., • Conduct calibration sessions with stakeholders to ensure consistency in the application of quality standards., • Provide focused QA support for new hires during nesting and their first 90 days in production. Performance Improvement & Operational Support • Facilitate workshops or coaching sessions for underperforming agents based on QA findings., • Use quality data and operational insights to recommend improvements in processes, training, and agent performance strategies., • Support complex customer issues or escalations when required by the account., • Stay up to date with operational processes by participating in operations calls or other required activities., • Collaborate with Operations leaders and clients to align training initiatives with performance goals. Team & Stakeholder Support • Share best practices and provide guidance to less experienced team members., • Support the creation of QA and training presentations for leadership and client meetings., • Participate in client interactions when required to represent training or quality insights.

GENESYS CLOUD SOFTWARE ENGINEER | International Projects At Vortech PCI Group, we are looking for an experienced Genesys Cloud Software Engineer to join our team and work on international projects within modern and collaborative environments. This role focuses on designing, developing, and integrating solutions within a cloud contact center platform, with strong involvement in Genesys Cloud and omnichannel integrations. YOUR ROLE You will be part of an international engineering team, collaborating with Product Owners, architects, and business stakeholders to deliver scalable and efficient contact center solutions. Your main responsibilities will include: • Develop and maintain customer experience flows using Genesys Cloud Architect, • Design and implement solutions using Genesys Cloud and Genesys Engage (on-premise), • Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services, • Implement routing logic, automation, and configurations for voice and digital channels, • Contribute to the integration of chat and email channels in Genesys Cloud, • Participate in integrations with WFM (Workforce Management) systems within CCaaS environments, • Create technical design documentation and process flows using Microsoft Visio, • Apply SOA (Service-Oriented Architecture) principles in system design and integrations, • Collaborate with cross-functional teams to deliver solutions aligned with business needs, • Troubleshoot issues, optimize performance, and ensure platform stability WHAT WE ARE LOOKING FOR • 5+ years of experience working with Genesys Cloud, including Architect flows and API integrations Genesys Engage (on-premise) Working with WFM systems or similar integrations in CCaaS environments • Knowledge of REST APIs and programming/scripting (JavaScript, Python, or similar), • Experience creating technical documentation and flow diagrams in Visio, • Understanding of SOA design principles, • Ability to translate business requirements into technical solutions, • Experience troubleshooting and ensuring platform stability, • Familiarity with cloud environments, security basics, and version control, • English level B2+ or higher NICE TO HAVE • Experience with real-time integrations in contact center environments, • Knowledge of event-driven architectures, • Experience with bots or conversational AI, • Exposure to CRM systems, • Certifications in Genesys Cloud or cloud providers (AWS) SOFT SKILLS • Analytical and problem-solving mindset, • Strong communication and teamwork skills, • Attention to detail, • Adaptability in dynamic environments WHAT WE OFFER • Opportunity to work on international cloud contact center projects, • Collaboration with experienced engineering teams, • Flexible and modern working environment, • Career growth opportunities, • Competitive compensation package INTERESTED? If you are passionate about cloud contact center solutions, working with Genesys Cloud, and contributing to integration and automation projects in international environments, we would love to hear from you. Apply now and let's talk! Aplicamos los principios de No discriminación e igualdad (por su nacionalidad, raza u origen étnico, religión, género, estado civil, condición sexual, discapacidad, edad, etc) en todos nuestros procesos de selección de personal. De conformidad con lo que dispone el Reglamento (UE) 2016/679 de 27 de abril de 2016 (RGPD), la Ley Orgánica 3/2018 de 5 de diciembre (LOPDGDD) y demás normativa legal vigente en materia de protección de de Protección de Datos de Carácter Personal, le informamos que sus datos serán incorporadas a un fichero responsabilidad de Vortech PCI Group S.L. con el fin de participar en procesos de selección. Para ejercer sus derechos de acceso, rectificación, cancelación y oposición de sus datos personales (ARCO) podrá comunicarlo por escrito e indicando sus datos personales a

MediaMarktSaturn has chosen Spain as the main Hub for their Digital Consultation Services. As Europe’s leading consumer electronics retailer, MediaMarktSaturn partners with the world’s top tech brands to bring customers the latest and most innovative solutions. This is your opportunity to join a brand-new international team, help shape a growing business unit, and deliver cutting-edge support to customers through modern digital tools! Key languages : • Excellent command of German, • Excellent command of any other languages (Turkish/French/Polish/Hungarian/Dutch), • Professional level of English Main responsibilities : • Communicate with customers via chat, video, and co-browsing tools, • Understand customer needs and recommend the ideal product through tailored solutions and expert advice, • Support customers with the initial setup and discovery of their new devices, • Identify opportunities for cross-selling and up-selling to maximize customer value, • Share responsibility for project KPIs through reporting and analysis, • Continuously develop your skills and contribute to training materials for the team Core skills/experience : • Passionate about Tech and Consumer Electronics (Entertainment and Audio/Video Electronics, IT and Computing Devices, Mobile Devices, Smart Home Solutions etc.), • Previous Sales experience in Retail or Direct Sales (Consumer Electronics industry is a plus), • Comfortable with digital communication tools and video calls, • Ability to build trust and connect with customers in a clear, empathetic, and professional way, • Willingness to work five days per week, from 10:00 to 19:00 (including Saturdays) What's on offer : • Fully remote position in Spain, • Competitive Salary of EUR 25,000-30,000 OTE, • Permanent contract, • 10% discount on all the company’s products, • Languages Courses, • Medical insurance Our recruitment process? • Step 1: Interview with our Recruiter to learn more about you, • Step 2: Video Interview with the Team Manager and HR Manager

🏗️ Senior Platform Engineer Join Dempo Transform infrastructure with us! We are looking for a Senior Platform Engineer to help design and scale the internal infrastructure platform that powers our engineering teams. In this role, you will operate at the architecture level, defining the foundations that allow multiple teams to build, deploy, and scale services efficiently and reliably.You will focus on platform architecture, Kubernetes environments, infrastructure standardization, and developer experience. This is a high-impact role responsible for enabling engineering teams to move faster while maintaining scalability, reliability, and cost efficiency. Responsibilities • Platform Architecture & Scalability, • Design and evolve the internal developer platform used by multiple engineering teams, • Architect and maintain scalable Kubernetes clusters and environments, • Define platform architecture patterns for microservices and cloud-native workloads, • Infrastructure Standardization, • Build and maintain Infrastructure as Code (IaC) modules and reusable infrastructure components, • Standardize infrastructure provisioning across teams, • Establish best practices for infrastructure lifecycle management, • CI/CD & Developer Experience, • Improve and scale CI/CD frameworks and pipelines, • Reduce friction in the development lifecycle, • Drive improvements in developer experience (DX) and platform usability, • Cost & Efficiency, • Define and implement cloud cost optimization strategies, • Improve resource utilization and infrastructure efficiency, • Monitor infrastructure performance and scalability, • Leadership & Collaboration, • Mentor and support cloud and infrastructure engineers, • Collaborate with engineering teams to understand platform needs, • Promote platform best practices across the organization 🎓 Requirements • 5+ years of experience in cloud infrastructure, platform engineering, or SRE, • Strong experience designing cloud-native architectures, • Deep expertise with Kubernetes and container orchestration, • Hands-on experience with Infrastructure as Code (Terraform, Pulumi, or similar), • Strong experience with CI/CD systems and automation, • Experience operating infrastructure at multi-team scale, • Strong system design and architecture skills, • Excellent communication and mentoring abilities ⭐ Nice to Have (experience with) • Experience building internal developer platforms, • Knowledge of GitOps workflows, • Experience with multi-cluster Kubernetes environments, • Background in platform reliability or SRE practices, • Experience with cost optimization in large cloud environments 😌 What We Offer at Dempo • 📜 Permanent contract, • ⌚ Flexible working hours (core hours 09:30 – 13:30), • 🌍 Remote-first culture, with the option to work from our Granada office (Forum area), • ☀️ 30 working days of vacation, • 🏥 Private health insurance, • 💻 Work equipment provided (You choose between Macbook or Lenovo) · Learning time within working hours · Certifications and specialised training funds • 🧑 🤝 🧑 Referral programme, • 🚀 Opportunity-based bonuses, • 🤝 Stable, long-term projects, • 📈 Clear professional growth opportunities 🧭 Selection Process • With pleasure, we receive your CV and we give you a call, • Now it’s when we put faces to names, we’d love to get to chat with you!, • Let’s deepen a bit more with a technical interview, a chance to meet your People Partner, • We get back to you with offer and feed 💰 Salary Range • €20,000 – €30,000 → Junior, • €30,000 – €40,000 → Standard, • €40,000 – €50,000 → Senior, • €50,000+ → Principal Dempo is where technology, teamwork, and your professional growth come together. 🚀

Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative at either our Barcelona, Malaga or Valencia office (On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will: • Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands, • Log call details onto call management systems and provide response and resolution within SLA, • Maintain service and product knowledge and expertise associated with applications specific to individual customers, • Ensure contractual SLA is maintained, • Provide cover for other Agents in their absence, either within the same team or across teams, • Understand and comply with administrative duties including holiday, sickness and overtime, • Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: • Are proficient or bilingual in Dutch and are fluent in English, • Have 1 year working experience in Customer Service, • Posses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration, • Have good disposition to work in a customer service environment, • Can take ownership and progress calls to resolution or to escalate call to resolution, • Experience in the automotive industry, • Have working experience with electric vehicles or possess your own Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: • Full-time 39 hours/week permanent contract: Monday to Friday rotative 08:00 to 18:00, • Salary 22 000 euros gross/year + up to 2,000 euros gross/year in bonus, • Central location at either our Barcelona, Malaga or Valencia office, • Bring-a-friend (referral) bonus opportunities, • Full paid training on the company and the project you'll be working on, • Career development programs and specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1706932

MediaMarktSaturn has chosen Spain as the main Hub for their Digital Consultation Services. As Europe’s leading consumer electronics retailer, MediaMarktSaturn partners with the world’s top tech brands to bring customers the latest and most innovative solutions. This is your opportunity to join a brand-new international team, help shape a growing business unit, and deliver cutting-edge support to customers through modern digital tools! Key languages : • Excellent command of German, • Excellent command of any other languages (Turkish/French/Polish/Hungarian/Dutch), • Professional level of English Main responsibilities : • Communicate with customers via chat, video, and co-browsing tools, • Understand customer needs and recommend the ideal product through tailored solutions and expert advice, • Support customers with the initial setup and discovery of their new devices, • Identify opportunities for cross-selling and up-selling to maximize customer value, • Share responsibility for project KPIs through reporting and analysis, • Continuously develop your skills and contribute to training materials for the team Core skills/experience : • Passionate about Tech and Consumer Electronics (Entertainment and Audio/Video Electronics, IT and Computing Devices, Mobile Devices, Smart Home Solutions etc.), • Previous Sales experience in Retail or Direct Sales (Consumer Electronics industry is a plus), • Comfortable with digital communication tools and video calls, • Ability to build trust and connect with customers in a clear, empathetic, and professional way, • Willingness to work five days per week, from 10:00 to 19:00 (including Saturdays) What's on offer : • Fully remote position in Spain, • Competitive Salary of EUR 25,000-30,000 OTE, • Permanent contract, • 10% discount on all the company’s products, • Languages Courses, • Medical insurance Our recruitment process? • Step 1: Interview with our Recruiter to learn more about you, • Step 2: Video Interview with the Team Manager and HR Manager

Senior Frontend Engineer Join Dempo Transform Frontend development with us! At Dempo, we are a growing software development company where innovation, collaboration, and continuous professional growth are part of everyday life. &##If you thrive in modern frontend development and want to grow with a dynamic team, we’d love to meet you. As we continue expanding our team , we are currently looking for a Frontend engineer with the following profile: Build responsive, high-performance web applications Collaborate across design, backend, and product teams Mentor developers and support code quality Optimise performance and anticipate edge cases &##Strong experience with modern Typescript. Experience with React and testing with Jest, Karma, Cypress. Solid knowledge of HTML, Javascript, CSS preprocessors , and responsive design. Understanding of REST APIs and integration with back-end services. Advanced Spanish and intermediate English Experience working in Agile environments with an open and collaborative mindset ⭐ Angular and Jasmin. Knowledge of performance optimisation techniques (lazy loading, code splitting, caching strategies). Experience with different cloud environments (Azure, AWS or GCP). Exposure to micro-frontend architectures. Mentoring junior developers. &##Permanent contract ~⌚ Flexible working hours (core hours 09:30 – 13:30) ~&##Remote-first culture, with the option to work from our Granada office (Forum area) ~☀️ Private health insurance ~&##Continuous professional development, including: · Unlimited access to online courses · Certifications and specialised training funds &##Stable, long-term projects &##Now it’s when we put faces to names, we’d love to get to chat with you! # 20,000 – €30,000 → Junior €40,000 – €50,000 → Senior €

HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide. We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena. HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets. This Job Requisition is part of the initiative of Customer service queries automation across channels (Artificial Inteligence applied to Customer Service - AI case automation). This initiative will focus on the implementation of AI-based solutions to improve customer experience and automate the main customer service queries, across all channels (Email, Phone, Chat and Helpdesk). Operating the new platform will require supervision, performance management, accuracy monitoring, AI model training, constant optimization, continuous improvements and implementation of subsequent use cases. Manage the AI implementation projects; design, develop and implement innovative conversational AI solutions and automations in email, phone and chat contacts, ensuring a seamless and enhanced user experience across various channels, regions, languages and brands. Continuous improvement in conversational AI and channel automation performance metrics. Design and develop conversational AI solutions and channel automations, such as AI agents, email intent recognition & classification and action triggering & routing; Communicate issues, ensure resolution, and define continuous developments and improvements, collaborating with Technology, Product and Data teams. – Strong effective project management skills; Technological and AI projects will be highly considered. Demonstrated hands-on experience building and maintaining AI solutions using Google, AWS, Microsoft, or similar platforms. Proficiency in UAT testing and debugging to ensure reliability and functionality in an AI development environment. Participation in collaborative software projects as part of a multidisciplinary team. Experience working within Agile or iterative project management methodologies is desirable. Experience in Travel Tech industry is desirable. Any coursework, freelance, or personal portfolio projects related to AI solutions development. Knowledge of other platforms such as Salesforce, Tableau. Fluent English is required. Attention to detail to implement layouts, deliver with quality, ensure business requirements are met, maintain accurate records and notes communicating what is needed in a thorough and comprehensive manner. Willingness to learn and apply new AI technologies and best practices. At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

🎨 Senior Frontend Engineer Join Dempo Transform Frontend development with us! At Dempo, we are a growing software development company where innovation, collaboration, and continuous professional growth are part of everyday life. 📢 We’re looking for passionate technologists who enjoy solving complex challenges, working in collaborative environments, and continuously improving their craft. If you thrive in modern frontend development and want to grow with a dynamic team, we’d love to meet you. As we continue expanding our team, we are currently looking for a Frontend engineer with the following profile: Responsibilities • Build responsive, high-performance web applications, • Collaborate across design, backend, and product teams, • Write clean, scalable, and maintainable code, • Design systems and make key technical decisions, • Mentor developers and support code quality, • Optimise performance and anticipate edge cases 🎓 Requirements • Minimum 5 years of experience developing., • Strong experience with modern Typescript., • Experience with React and testing with Jest, Karma, Cypress., • Solid knowledge of HTML, Javascript, CSS preprocessors , and responsive design., • Understanding of REST APIs and integration with back-end services., • Experience with Git and CI/CD pipelines, • Passion for clean code and continuous learning., • Strong problem-solving, communication, and teamwork skills, • Advanced Spanish and intermediate English, • Experience working in Agile environments with an open and collaborative mindset ⭐ Nice to Have (experience with) • Angular and Jasmin., • Knowledge of performance optimisation techniques (lazy loading, code splitting, caching strategies)., • Experience with different cloud environments (Azure, AWS or GCP)., • Exposure to micro-frontend architectures., • Mentoring junior developers. 😌 What We Offer at Dempo • 📜 Permanent contract, • ⌚ Flexible working hours (core hours 09:30 – 13:30), • 🌍 Remote-first culture, with the option to work from our Granada office (Forum area), • ☀️ 30 working days of vacation, • 🏥 Private health insurance, • 💻 Work equipment provided (You choose between Macbook or Lenovo) · Learning time within working hours · Certifications and specialised training funds • 🧑 🤝 🧑 Referral programme, • 🚀 Opportunity-based bonuses, • 🤝 Stable, long-term projects, • 📈 Clear professional growth opportunities 🧭 Selection Process • With pleasure, we receive your CV and we give you a call, • Now it’s when we put faces to names, we’d love to get to chat with you!, • Let’s deepen a bit more with a technical interview, a chance to meet your People Partner, • We get back to you with offer and feed 💰 Salary Range • €20,000 – €30,000 → Junior, • €30,000 – €40,000 → Standard, • €40,000 – €50,000 → Senior, • €50,000+ → Principal Dempo is where technology, teamwork, and your professional growth come together. 🚀

Senior FullStack Developer (Python/React) Location: Remote from Spain (Spanish employment contract) Our client is a fast-growing startup from Israel that is on a mission to change the deskless work experience. They created a management platform that allows to easily manage all operations, from scheduling to payroll. Product includes various features: scheduling and time tracking, task management, communication management, chat, knowledge base, help desk, HR & people management, recognition & rewards, documentation, training etc. We are looking for an experienced Senior Product Fullstack Developer, to further develop the management platform. You will tackle a wide array of problems from developing a UI that is responsive to the user and fun to choosing the right backend technologies to solve specific product use cases at scale. 5+ years of experience developing scalable applications using both frontend and backend technologies. ~5+ years of experience with Python . ~3+ years of experience with React , including State Management libraries like MobX, redux . ~ Extensive hands-on experience with MongoDB and MySQL at an expert level. ~ Deep expertise in message queues, especially RabbitMQ , for building scalable, message-driven systems. ~ Experience both with AWS and Azure ~ Understands the complexity of web technology, constraints, UI/UX. ~ At least B2 level of English. Lead the design, development, and maintenance of complex Python applications. Implement automation tests. Participate in code reviews to ensure code quality and maintainability. Monitor application performance and provide optimization recommendations.

️ Senior Platform Engineer Join Dempo Transform infrastructure with us! We are looking for a Senior Platform Engineer to help design and scale the internal infrastructure platform that powers our engineering teams. In this role, you will operate at the architecture level , defining the foundations that allow multiple teams to build, deploy, and scale services efficiently and reliably.You will focus on platform architecture, Kubernetes environments, infrastructure standardization, and developer experience . This is a high-impact role responsible for enabling engineering teams to move faster while maintaining scalability, reliability, and cost efficiency. Responsibilities Platform Architecture & Scalability Design and evolve the internal developer platform used by multiple engineering teams Architect and maintain scalable Kubernetes clusters and environments Define platform architecture patterns for microservices and cloud-native workloads Infrastructure Standardization Build and maintain Infrastructure as Code (IaC) modules and reusable infrastructure components Standardize infrastructure provisioning across teams Establish best practices for infrastructure lifecycle management CI/CD & Developer Experience Improve and scale CI/CD frameworks and pipelines Reduce friction in the development lifecycle Drive improvements in developer experience (DX) and platform usability Cost & Efficiency Define and implement cloud cost optimization strategies Improve resource utilization and infrastructure efficiency Monitor infrastructure performance and scalability Leadership & Collaboration Mentor and support cloud and infrastructure engineers Collaborate with engineering teams to understand platform needs Promote platform best practices across the organization Requirements 5+ years of experience in cloud infrastructure, platform engineering, or SRE Strong experience designing cloud-native architectures Deep expertise with Kubernetes and container orchestration Hands-on experience with Infrastructure as Code (Terraform, Pulumi, or similar) Strong experience with CI/CD systems and automation Experience operating infrastructure at multi-team scale Strong system design and architecture skills Excellent communication and mentoring abilities ⭐ Nice to Have (experience with) Experience building internal developer platforms Knowledge of GitOps workflows Experience with multi-cluster Kubernetes environments Background in platform reliability or SRE practices Experience with cost optimization in large cloud environments What We Offer at Dempo Permanent contract ⌚ Flexible working hours (core hours 09:30 – 13:30) Remote-first culture, with the option to work from our Granada office (Forum area) ☀️ 30 working days of vacation Private health insurance Work equipment provided (You choose between Macbook or Lenovo) Continuous professional development, including: · Unlimited access to online courses · Learning time within working hours · Certifications and specialised training funds Referral programme Opportunity-based bonuses Stable, long-term projects Clear professional growth opportunities Selection Process With pleasure, we receive your CV and we give you a call Now it’s when we put faces to names, we’d love to get to chat with you! Let’s deepen a bit more with a technical interview, a chance to meet your People Partner We get back to you with offer and feed Salary Range €20,000 – €30,000 → Junior €30,000 – €40,000 → Standard €40,000 – €50,000 → Senior €50,000+ → Principal Dempo is where technology, teamwork, and your professional growth come together.

Role: Trainer/Quality Analyst Account: eCommerce Location: Casablanca, Morocco Language: Spanish, French, English We offer Relocation Package for candidates leaving outside Casablanca or Morocco. Position Summary As an Operations Trainer & Quality Analyst, you play a critical role in improving agent performance and customer experience by connecting training, quality assurance, and operational insights. You deliver engaging training sessions, evaluate agent interactions across multiple channels, and use quality findings to identify performance gaps and implement targeted learning interventions. You collaborate closely with Operations leaders to ensure agents are equipped with the knowledge, skills, and behaviors required to meet performance and quality standards. Training & Development • Deliver engaging and effective training sessions on products, systems, and processes for new and existing agents using the client’s established training materials., • Adapt training delivery to different learning styles to maximize knowledge retention and engagement., • Oversee the onboarding process for new agents, including training logistics such as system access and training room setup., • Monitor attendance, participation, and performance during training, recommending progression to production or termination when necessary., • Assess post-training knowledge retention and support agents during nesting by identifying and addressing skill gaps through targeted coaching., • Design or update training materials, refresher courses, and workshops based on operational needs and quality insights. Quality Assurance • Conduct regular audits of agent interactions across multiple channels including calls, emails, chat, and social media., • Evaluate agent performance against established quality metrics and operational standards., • Identify trends, compliance issues, and performance gaps, and provide actionable insights to Team Leaders and Operations managers., • Conduct calibration sessions with stakeholders to ensure consistency in the application of quality standards., • Provide focused QA support for new hires during nesting and their first 90 days in production. Performance Improvement & Operational Support • Facilitate workshops or coaching sessions for underperforming agents based on QA findings., • Use quality data and operational insights to recommend improvements in processes, training, and agent performance strategies., • Support complex customer issues or escalations when required by the account., • Stay up to date with operational processes by participating in operations calls or other required activities., • Collaborate with Operations leaders and clients to align training initiatives with performance goals. Team & Stakeholder Support • Share best practices and provide guidance to less experienced team members., • Support the creation of QA and training presentations for leadership and client meetings., • Participate in client interactions when required to represent training or quality insights.

At Ledgy, we’re on a mission to make Europe a powerhouse of entrepreneurship by building a modern, tech-driven equity management and financial reporting platform for private and public companies. In 2026, we aim to be the leading provider for European IPOs and reporting for share-based payments. We are a value-based company with a core focus on being humble, transparent, ambitious and impactful, all in order to delivery the best experience for our customers and end users. We are proud to partner with some of the world’s leading investors. New Enterprise Associates led our $22m Series B round in 2022, with Philip Chopin joining Sequoia’s Luciana Lixandru on our board. We were founded in Switzerland in 2017 and today we operate globally from offices in Zurich and London. We encourage diversity and are an international team coming from 26 different countries and speaking 25 different languages. About the Role As a Senior/Staff Software Engineer at Ledgy, you’ll design and build elegant, scalable systems that power how companies manage their equity. You’ll collaborate with fellow engineers (based mainly in Zurich and London), product managers, and designers to develop industry-leading automation and experiences — while many in our space still rely on manual processes. In the first 30 days: • Be paired with an onboarding buddy who will introduce you to the world of equity management, • Get to know our engineering team, product managers, and designers, • Understand how your team’s surface area connects to the broader Ledgy platform, • Ship independently on impactful product features and improvements, • Participate in architecture discussions around scaling workflows, data models, and integrations, • Work alongside other engineers to implement robust, reliable data flows, • Develop a deep understanding of how companies manage and automate equity, • Take ownership of key features and improvements within your team’s domain, • Help shape the technical direction and architecture of Ledgy’s equity platform, • Collaborate with Product and Design to deliver polished, user-centric experiences, • You have 7+ years of experience working as a Software Engineer, • You're excited about the impact of equity on entrepreneurship and its real-world impact for companies, • You enjoy tackling complex financial data transformations and compliance requirements, • You enjoy writing clean, maintainable TypeScript code, both in the backend and frontend, • You are excited to work with React, NodeJS, and MongoDB, • You thrive in collaborative environments and enjoy pair programming, • Recharge and re-energize with flexible working hours, 25 days of vacation, and up to 40 days of remote work from outside your home country., • We make space for your own professional development, with a generous yearly learning & development budget., • This role will receive a competitive salary + benefits + equity. All salaries are aligned with competitively benchmarked ranges based on work location and levelling., • Language: TypeScript, • Frontend: React, Tailwind CSS, tRPC, • Backend: tRPC, Node.js, MongoDB, • CV Review: we review your resume to see if we might be a good fit, • Getting to know you (30 min): meet with someone from our people team to talk about your experience and to answer questions about the role, • Live Coding (75 min): We'll present you with an equity domain problem to solve collaboratively using your preferred language and IDE, • System Design (60 min): You'll walk us through an architecture you've significantly contributed to in the past, and we'll explore different aspects based on your experience, • Culture Interview: A chance to meet one of our founders for a 30 minute chat about Ledgy’s mission and values, • Offer 🎉

At Ledgy, we’re on a mission to make Europe a powerhouse of entrepreneurship by building a modern, tech-driven equity management and financial reporting platform for private and public companies. In 2026, we aim to be the leading provider for European IPOs and reporting for share-based payments. We are a value-based company with a core focus on being humble, transparent, ambitious and impactful, all in order to delivery the best experience for our customers and end users. We are proud to partner with some of the world’s leading investors. New Enterprise Associates led our $22m Series B round in 2022, with Philip Chopin joining Sequoia’s Luciana Lixandru on our board. We were founded in Switzerland in 2017 and today we operate globally from offices in Zurich and London. We encourage diversity and are an international team coming from 26 different countries and speaking 25 different languages. About the Role As a Senior/Staff Software Engineer at Ledgy, you’ll design and build elegant, scalable systems that power how companies manage their equity. You’ll collaborate with fellow engineers (based mainly in Zurich and London), product managers, and designers to develop industry-leading automation and experiences — while many in our space still rely on manual processes. In the first 30 days: • Be paired with an onboarding buddy who will introduce you to the world of equity management, • Get to know our engineering team, product managers, and designers, • Understand how your team’s surface area connects to the broader Ledgy platform, • Ship independently on impactful product features and improvements, • Participate in architecture discussions around scaling workflows, data models, and integrations, • Work alongside other engineers to implement robust, reliable data flows, • Develop a deep understanding of how companies manage and automate equity, • Take ownership of key features and improvements within your team’s domain, • Help shape the technical direction and architecture of Ledgy’s equity platform, • Collaborate with Product and Design to deliver polished, user-centric experiences, • You have 7+ years of experience working as a Software Engineer, • You're excited about the impact of equity on entrepreneurship and its real-world impact for companies, • You enjoy tackling complex financial data transformations and compliance requirements, • You enjoy writing clean, maintainable TypeScript code, both in the backend and frontend, • You are excited to work with React, NodeJS, and MongoDB, • You thrive in collaborative environments and enjoy pair programming, • Recharge and re-energize with flexible working hours, 25 days of vacation, and up to 40 days of remote work from outside your home country., • We make space for your own professional development, with a generous yearly learning & development budget., • This role will receive a competitive salary + benefits + equity. All salaries are aligned with competitively benchmarked ranges based on work location and levelling., • Language: TypeScript, • Frontend: React, Tailwind CSS, tRPC, • Backend: tRPC, Node.js, MongoDB, • CV Review: we review your resume to see if we might be a good fit, • Getting to know you (30 min): meet with someone from our people team to talk about your experience and to answer questions about the role, • Live Coding (75 min): We'll present you with an equity domain problem to solve collaboratively using your preferred language and IDE, • System Design (60 min): You'll walk us through an architecture you've significantly contributed to in the past, and we'll explore different aspects based on your experience, • Culture Interview: A chance to meet one of our founders for a 30 minute chat about Ledgy’s mission and values, • Offer 🎉

Kreab es una consultora de Asuntos Públicos y Comunicación fundada en Suecia en 1970. Con fuerte presencia en mercados de Europa, Asia, EEUU, África y América Latina, desde donde ayudamos a nuestros clientes a alcanzar sus objetivos de posicionamiento, notoriedad y reputación corporativa, aumentando su capacidad de influencia. En España contamos con más de 150 profesionales repartidos entre las oficinas de Madrid, Barcelona y Valencia. En Kreab Digital encontrarás un equipo multidisciplinar entre Madrid y Barcelona que persigue aportar valor a sus clientes a través de la comunicación. Buscamos personas que les apasione su trabajo, que sean expertos en el mundo digital, estrategas, analíticos e innovadores. Y fundamentalmente, que persigan la excelencia. Buscamos personas entusiastas y resolutivas para unirse a nuestro equipo de soporte especializado. Tu misión será ser la voz y el apoyo fundamental de los clientes adheridos a nuestro programa de fidelización, asegurando que su experiencia con la plataforma sea fluida, productiva y satisfactoria. Necesitamos a un profesional con 2-3 años de experiencia en atención telefónica, back-office y gestión de informes. Formará parte de un equipo integrado digital de más de 25 personas. 👨 💻 Realizarás las siguientes funciones: • Gestión de consultas y soporte técnico a través de teléfono, email y chat en vivo., • Resolución de incidencias relacionadas con el canje de puntos, acumulación de beneficios y estado de cuentas de los socios., • Actualización y consulta en tiempo real en sistemas CRM y bases de datos., • Registro detallado de cada interacción para alimentar nuestros dashboards de Power BI, ayudando a identificar áreas de mejora en el programa., • Identificación y derivación de casos complejos al equipo interno según los protocolos establecidos. 🙋 ♀️¿Qué perfil estamos buscando? • Al menos 2-3 años en servicios de atención al cliente, soporte técnico o contact center (valorable experiencia en programas de fidelización o sector retail)., • Excelente capacidad de expresión verbal y escrita. Empatía para tratar con un perfil de cliente tradicional y profesional., • Agilidad en el manejo de herramientas ofimáticas y CRMs. Se valorará positivamente estar familiarizado con la interpretación de datos (Power BI)., • Manejo fluido de Microsoft Excel (tablas, fórmulas y gestión de datos) y herramientas CRM., • Dominio del Inglés Alto en Conversación (C1)., • Persona proactiva, con gran capacidad de escucha y orientación a la resolución de problemas bajo entornos dinámicos. Aptitudes: • Autonomía y compromiso con el trabajo, • Tener capacidad analítica, • Atención al detalle en la elaboración de informes, • Ser proactivo y orientado a buenos resultados, • Capacidad de anticiparse a conflictos y resolutivo desde la calma 📑¿Qué Podemos ofrecerte? • 💻Modalidad híbrida de trabajo con posibilidad de teletrabajo al 100% en periodos vacacionales (verano, Navidad y Semana Santa)., • 🏠Días de vacaciones por Convenio + 5 Días Kreab., • 💵 Retribución flexible (seguro de salud, transporte, guardería...), • 👩🏼 🎓 Formación por parte de la empresa para que puedas seguir desarrollándote y promocionar dentro del plan de carrera que existe para ti., • 🕰️ Flexibilidad horaria y jornada intensiva en verano., • 🍍Fruta y café en la oficina, • 🎭Acceso a ventajas y descuentos por formar parte de Kreab., • 😄 Excelente ambiente de trabajo integrándote en un equipo dinámico. En Kreab, nos comprometemos a fomentar un entorno laboral diverso e inclusivo, donde cada miembro de nuestro equipo, sin distinción de género, edad, origen étnico, condición social o económica, orientación sexual, expresión o identidad de género, estado físico o de salud, religión, afiliación política u cualquier otra diferencia o condición, tenga la oportunidad de desarrollarse y alcanzar su máximo potencial. Trabajamos incansablemente cada día para lograr este objetivo, asegurando procesos de selección imparciales y brindando igualdad de oportunidades.

Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative at either our Barcelona, Malaga or Valencia office (On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will: • Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands, • Log call details onto call management systems and provide response and resolution within SLA, • Maintain service and product knowledge and expertise associated with applications specific to individual customers, • Ensure contractual SLA is maintained, • Provide cover for other Agents in their absence, either within the same team or across teams, • Understand and comply with administrative duties including holiday, sickness and overtime, • Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: • Are proficient or bilingual in Dutch and are fluent in English, • Have 1 year working experience in Customer Service, • Posses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration, • Have good disposition to work in a customer service environment, • Can take ownership and progress calls to resolution or to escalate call to resolution, • Experience in the automotive industry, • Have working experience with electric vehicles or possess your own Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: • Full-time 39 hours/week permanent contract: Monday to Friday rotative 08:00 to 18:00, • Salary 22 000 euros gross/year + up to 2,000 euros gross/year in bonus, • Central location at either our Barcelona, Malaga or Valencia office, • Bring-a-friend (referral) bonus opportunities, • Full paid training on the company and the project you'll be working on, • Career development programs and specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1706932

GENESYS CLOUD SOFTWARE ENGINEER | International Projects At Vortech PCI Group, we are looking for an experienced Genesys Cloud Software Engineer to join our team and work on international projects within modern and collaborative environments. This role focuses on designing, developing, and integrating solutions within a cloud contact center platform, with strong involvement in Genesys Cloud and omnichannel integrations. YOUR ROLE You will be part of an international engineering team, collaborating with Product Owners, architects, and business stakeholders to deliver scalable and efficient contact center solutions. Your main responsibilities will include: • Develop and maintain customer experience flows using Genesys Cloud Architect, • Design and implement solutions using Genesys Cloud and Genesys Engage (on-premise), • Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services, • Implement routing logic, automation, and configurations for voice and digital channels, • Contribute to the integration of chat and email channels in Genesys Cloud, • Participate in integrations with WFM (Workforce Management) systems within CCaaS environments, • Create technical design documentation and process flows using Microsoft Visio, • Apply SOA (Service-Oriented Architecture) principles in system design and integrations, • Collaborate with cross-functional teams to deliver solutions aligned with business needs, • Troubleshoot issues, optimize performance, and ensure platform stability WHAT WE ARE LOOKING FOR • 5+ years of experience working with Genesys Cloud, including Architect flows and API integrations Genesys Engage (on-premise) Working with WFM systems or similar integrations in CCaaS environments • Knowledge of REST APIs and programming/scripting (JavaScript, Python, or similar), • Experience creating technical documentation and flow diagrams in Visio, • Understanding of SOA design principles, • Ability to translate business requirements into technical solutions, • Experience troubleshooting and ensuring platform stability, • Familiarity with cloud environments, security basics, and version control, • English level B2+ or higher NICE TO HAVE • Experience with real-time integrations in contact center environments, • Knowledge of event-driven architectures, • Experience with bots or conversational AI, • Exposure to CRM systems, • Certifications in Genesys Cloud or cloud providers (AWS) SOFT SKILLS • Analytical and problem-solving mindset, • Strong communication and teamwork skills, • Attention to detail, • Adaptability in dynamic environments WHAT WE OFFER • Opportunity to work on international cloud contact center projects, • Collaboration with experienced engineering teams, • Flexible and modern working environment, • Career growth opportunities, • Competitive compensation package INTERESTED? If you are passionate about cloud contact center solutions, working with Genesys Cloud, and contributing to integration and automation projects in international environments, we would love to hear from you. Apply now and let's talk! Aplicamos los principios de No discriminación e igualdad (por su nacionalidad, raza u origen étnico, religión, género, estado civil, condición sexual, discapacidad, edad, etc) en todos nuestros procesos de selección de personal. De conformidad con lo que dispone el Reglamento (UE) 2016/679 de 27 de abril de 2016 (RGPD), la Ley Orgánica 3/2018 de 5 de diciembre (LOPDGDD) y demás normativa legal vigente en materia de protección de de Protección de Datos de Carácter Personal, le informamos que sus datos serán incorporadas a un fichero responsabilidad de Vortech PCI Group S.L. con el fin de participar en procesos de selección. Para ejercer sus derechos de acceso, rectificación, cancelación y oposición de sus datos personales (ARCO) podrá comunicarlo por escrito e indicando sus datos personales a

️ Senior Platform Engineer Join Dempo Transform infrastructure with us! We are looking for a Senior Platform Engineer to help design and scale the internal infrastructure platform that powers our engineering teams. In this role, you will operate at the architecture level , defining the foundations that allow multiple teams to build, deploy, and scale services efficiently and reliably.You will focus on platform architecture, Kubernetes environments, infrastructure standardization, and developer experience . This is a high-impact role responsible for enabling engineering teams to move faster while maintaining scalability, reliability, and cost efficiency. Responsibilities Platform Architecture & Scalability Design and evolve the internal developer platform used by multiple engineering teams Architect and maintain scalable Kubernetes clusters and environments Define platform architecture patterns for microservices and cloud-native workloads Infrastructure Standardization Build and maintain Infrastructure as Code (IaC) modules and reusable infrastructure components Standardize infrastructure provisioning across teams Establish best practices for infrastructure lifecycle management CI/CD & Developer Experience Improve and scale CI/CD frameworks and pipelines Reduce friction in the development lifecycle Drive improvements in developer experience (DX) and platform usability Cost & Efficiency Define and implement cloud cost optimization strategies Improve resource utilization and infrastructure efficiency Monitor infrastructure performance and scalability Leadership & Collaboration Mentor and support cloud and infrastructure engineers Collaborate with engineering teams to understand platform needs Promote platform best practices across the organization Requirements 5+ years of experience in cloud infrastructure, platform engineering, or SRE Strong experience designing cloud-native architectures Deep expertise with Kubernetes and container orchestration Hands-on experience with Infrastructure as Code (Terraform, Pulumi, or similar) Strong experience with CI/CD systems and automation Experience operating infrastructure at multi-team scale Strong system design and architecture skills Excellent communication and mentoring abilities ⭐ Nice to Have (experience with) Experience building internal developer platforms Knowledge of GitOps workflows Experience with multi-cluster Kubernetes environments Background in platform reliability or SRE practices Experience with cost optimization in large cloud environments What We Offer at Dempo Permanent contract ⌚ Flexible working hours (core hours 09:30 – 13:30) Remote-first culture, with the option to work from our Granada office (Forum area) ☀️ 30 working days of vacation Private health insurance Work equipment provided (You choose between Macbook or Lenovo) Continuous professional development, including: · Unlimited access to online courses · Learning time within working hours · Certifications and specialised training funds Referral programme Opportunity-based bonuses Stable, long-term projects Clear professional growth opportunities Selection Process With pleasure, we receive your CV and we give you a call Now it’s when we put faces to names, we’d love to get to chat with you! Let’s deepen a bit more with a technical interview, a chance to meet your People Partner We get back to you with offer and feed Salary Range €20,000 – €30,000 → Junior €30,000 – €40,000 → Standard €40,000 – €50,000 → Senior €50,000+ → Principal Dempo is where technology, teamwork, and your professional growth come together.

🌍Do you want to revolutionise how we buy clothes in a more accessible, personalised and sustainable way? 🦸 ♂️🦸 ♀️ Do you want to develop your talent in a TOP Scale Up and collaborate with the best professionals? At Lookiero, we’re looking for a Customer Service to join our dynamic, international, and fast-growing team. If you enjoy communicating with people, solving issues, and finding solutions with a positive attitude, you might be the person we’re looking for! Our purpose From Lookiero we are driving the change of online personalised shopping, making it more accessible to everyone. Our mission is to empower thousands of customers, inspire them and help them discover their full potential to succeed in their daily lives. Thanks to technology, Data and Artificial Intelligence, we have an extraordinary opportunity to deliver a unique shopping experience tailored to each individual. With a growing presence across Europe and a team of over 600 people, we are proud to shape the future of fashion through innovation, creativity and purpose. What will be your challenge? • Be the front line of our company to the French market., • Provide professional support to all customers via email, with a positive attitude and rapidity, solving their problems., • Interact with customers through social media, • Liaise with couriers to track packages and claim lost shipments What will make you succeed ? • You have at least 1 year of experience in Customer Service Departments., • Good Level of English (oral and written) is a MUST , and Spanish speaker. An additional European language is a plus (French, Portuguese, etc.), • Experience with software tools such as Zendesk or similar platforms., • In addition, we would especially like to see…👀, • You are proactive and problem-solving-oriented. Positive and looking for solutions before reporting a problem., • You can easily adapt to change., • You are rigorous and organised, it’s key in this position. What will we bring to you? • 👫 We are one team. With a culture of collaboration and support, you will find that everyone is always up to help you solve your challenges and have a friendly chat. Good vibes reign!, • 📣 We want to listen to your voice: You will be encouraged (and required) to share your opinions (of course, in a well-argumented way!)., • Join us in a stimulating work environment that is based on the principles of freedom and responsibility ., • 🌍 100% remote or hybrid. If working from Bilbao is too far away for you, that's OK! We support remote working and if you prefer working in our Headquarters in Bilbao it’s also possible., • 📚 English classes and training budget: We believe in training as a tool to evolve as a professional, to get the best out of you and to be always up to date! If you want to be a key player in our team, see the impact of your work and are excited to learn more about us and the position, APPLY.

pEn Grupo Aubay buscamos un perfil strongTypeScript / JavaScript /strongpara participar en el diseño y desarrollo de agentes conversacionales en tiempo real, trabajando con arquitecturas modernas, flujos de baja latencia y sistemas orientados a eventos. /ppbr/ppstrongFunciones principales /strong /pulliDiseño e implementación de agentes conversacionales en tiempo real mediante un framework declarativo basado en componentes. /liliDesarrollo de la lógica del agente, gestión de estados, manejo de eventos y flujos de orquestación. /liliConstrucción y mantenimiento de servicios en TypeScript y componentes tipo SDK reutilizables. /liliOptimización de flujos de trabajo en tiempo real para interacciones de voz y chat de baja latencia. /liliColaboración con equipos de Producto, IA/ML y Plataforma en la evolución del framework del agente. /liliDesarrollo de código limpio, probado y productivo. /liliSupervisión y mejora de la fiabilidad, observabilidad y rendimiento de los sistemas. /liliParticipación en decisiones de arquitectura y definición de buenas prácticas. /li /ulpbr/ppstrongRequerimientos /strong /pulliMás destrong 2 años de experiencia /strong con strongTypeScript / JavaScript /strong en entornos productivos. /liliExperiencia en strongsistemas en tiempo real /strong: arquitecturas basadas en eventos, streaming y baja latencia. /liliConocimiento de paradigmas declarativos o basados en componentes (strongReact /strong o similares). /liliExperiencia en strongprogramación asíncrona /strong, concurrencia y gestión de estados. /liliBuenas prácticas en strongdiseño de APIs /strong y componentes modulares y reutilizables. /liliExperiencia con strongGit, pipelines CI/CD y entornos cloud /strong. /liliBuen nivel de inglés. /li /ulpbr/ppstrongSe ofrece /strong /pulliContrato indefinido. /liliProyecto estable y de largo recorrido. /liliModalidad 100% remota. /liliHorario: L-J de 8:00 a 18:00 y V de 8:00 a 14:30h. /liliFormación continua y retribución variable. /liliBuen ambiente de trabajo y equipos multidisciplinares. /li /ulpbr/ppSi estás interesado/a y crees que puedes encajar en la oferta, no dudes en inscribirte. ¡Te esperamos! /p

At Ledgy, we’re on a mission to make Europe a powerhouse of entrepreneurship by building a modern, tech-driven equity management and financial reporting platform for private and public companies. We are a value-based company with a core focus on being humble, transparent, ambitious and impactful, all in order to delivery the best experience for our customers and end users. As a Senior/Staff Software Engineer at Ledgy, you’ll design and build elegant, scalable systems that power how companies manage their equity. Participate in architecture discussions around scaling workflows, data models, and integrations Work alongside other engineers to implement robust, reliable data flows Collaborate with Product and Design to deliver polished, user-centric experiences Mentor other engineers and share expertise in automation, data modeling, and scalability This team defines and maintains the transaction logic, data model, and core domain behaviour that ensure Ledgy’s platform remains accurate, scalable, and compliant. Reporting — Transforms Ledgy’s core equity data into financial, operational, and compliance reports. You have 7+ years of experience working as a Software Engineer You enjoy tackling complex financial data transformations and compliance requirements You enjoy writing clean, maintainable TypeScript code, both in the backend and frontend You are excited to work with React, NodeJS, and MongoDB You take pride in creating robust, tested solutions for critical business operations Recharge and re-energize with flexible working hours, 25 days of vacation, and up to 40 days of remote work from outside your home country. We make space for your own professional development, with a generous yearly learning & development budget. For candidates based in London or Zurich we use a hybrid work model of 1 day in the office per week. We have a modern, cohesive stack that lets us move fast while maintaining quality: TypeScript Frontend: React, Tailwind CSS, tRPC Backend: tRPC, Node.js, MongoDB Infrastructure: GCP, Terraform Cloud, Kubernetes, Docker, Github Actions Live Coding (75 min): We'll present you with an equity domain problem to solve collaboratively using your preferred language and IDE A chance to meet one of our founders for a 30 minute chat about Ledgy’s mission and values