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💙 CAPITOLE sigue creciendo y queremos hacerlo contigo! 🚀 📌 Buscamos un/a Technical Lead con amplia experiencia en Java y sólido conocimiento en chatbots/multichannel para liderar un equipo de desarrolladores dentro del área de IT Telefonía. El proyecto es 100% remoto, totalmente estable y a muy largo plazo. Será necesario dominio de inglés, tener un nivel oral B2 o superior. Eres la persona ideal si tienes experiencia en : • Más de 7 años de experiencia en el sector IT, idealmente como como desarrollador Java, • Experiencia como Technical Lead de al menos dos años., • Dominio de herramientas multicanal y bots (Chat, WhatsApp, DialogFlowCX)., • Dominio de inglés oral (mínimo B2), • Muy valorable experiencia en Genesys Cloud/Onprem, • Muy valorable conocimientos de IA aplicada (voicebots, chatbots, Copilot), • Muy valorable competencias en Angular, contenedores, microservicios, kafka... 𝗤𝘂é 𝗵𝗮𝗿á𝘀?: • Serás responsable de liderar un equipo de desarrolladores dentro del área de IT Telefonía, actuando como enlace principal entre el Product Owner y el equipo técnico., • Su misión será transformar las necesidades de negocio en soluciones técnicas viables, garantizando la correcta priorización e implementación del backlog., • Coordinación con otros Technical Leads y arquitectos para mantener la coherencia en las soluciones y buenas prácticas., • Asegurar la calidad de los entregables, fomente la mejora continua y reduzca al mínimo los fallos en producción. ❗️ 𝗜𝗻𝗴𝗹é𝘀 B2 mínimo. 🕓 Flexibilidad horaria - Jornada intensiva los viernes. ¿Por qué Elegirnos 💙? 🤝 Nuestros empleados lo primero. Creemos en un modelo diferente, más humano, colocamos a las personas en el centro de nuestra empresa. 👨 💻 Proyectos interesantes. Tecnologías de vanguardia. Metodologías ágiles. 🚀 Plan de carrera personalizado. Baja tasa de rotación. 👛 1200€ anuales de formación a la carta (Tecnología, idiomas, certificaciones...). 🩺 Seguro médico privado. 💰 Retribución flexible. 🦾 Gympass. 🥳 Un montón de eventos increíbles, somos una gran familia. Por último y no menos importante, un EQUIPAZO! Descúbrenos! No dudes en enviarnos tu perfil, ¡estamos deseando conocerte! El empleado/a se adherirá a las políticas de seguridad de la información: • Tendrá acceso a la información confidencial relativa a Capitole y al proyecto en el que trabaja., • Tendrá que cumplir las políticas de seguridad y las políticas internas de la empresa y cliente., • Tendrá que firmar un NDA.

At Drooms, the Late Shift Operations Support Specialist (OSS) is integral to delivering exceptional customer service and maintaining operational excellence. As a Late Shift OSS, you're the first point of handling 1st level inquiries with efficiency and expertise. You'll engage in specialized tasks like document redaction and indexing, plus provide critical support during late shifts and across all regions. The working hours will likely be between 3:00 PM and midnight. #Benefits • Hybrid working, • Employee health initiatives, • Ticket Restaurant, • Long service awards, • Special leave days, • Birthday treats, • After work events and annual company parties #Your challenge • First-Level Support: Serve as the first point of contact for user inquiries, providing prompt and efficient assistance via telephone, email, and chat. Address common customer queries and issues, ensuring a high level of customer service, • Data Room Management: Support in the creation, management, and archiving of data rooms. Ensuring the integrity and security of confidential information stored within these rooms, • Additional Services Execution: Perform specialized services such as document redaction, indexing, and other recurring data room tasks, adhering to the specified requirements and timelines across all regions, • Reporting: Data collection and reports creation for both customers and internal purposes, • Technical Issue Resolution: Assist in resolving basic technical issues related to applications, firewalls, and other system components, liaising with the technical team when necessary, • USB Archiving: Oversee the creation, double checking and delivery of USB and online archives, ensuring accuracy and completeness, • Cross-Functional Collaboration: Work closely with various teams, including Customer Success Managers, Product Support Specialists and Sales, to ensure a seamless customer experience, • Administrative Support: Perform a range of administrative tasks to support the team, which includes contract termination tasks, contract checks, quality assurance tasks, and other tasks from other teams which is contributing to the overall efficiency and smooth running of operations #Your skills • 1+ years of experience in Customer Service and administrative tasks and MS Office with particular emphasis on Excel, • Hands-on mentality, customer & solution orientated, multi-tasking skills and good time and organization management, • Structured, detail oriented and well organized, • Technical affinity, proactivity, and awareness of how actions can affect the overall success of a project or company, • Fluent in Spanish and English, additional language skills are advantageous At Drooms, we believe in hiring people like you - ambitious, forward thinkers who want to be more than just another employee. Will you be one of them? Apply now and we will see you on the other side! Please send us your CV in English! Please note: Candidates are encouraged to apply directly. We will not take into consideration requests or candidate profiles sent by third-party recruiters and headhunters.

💙 CAPITOLE sigue creciendo y queremos hacerlo contigo! 🚀 📌 Buscamos un/a Technical Lead con amplia experiencia en Java y sólido conocimiento en chatbots/multichannel para liderar un equipo de desarrolladores dentro del área de IT Telefonía. El proyecto es 100% remoto, totalmente estable y a muy largo plazo. Será necesario dominio de inglés, tener un nivel oral B2 o superior. Eres la persona ideal si tienes experiencia en : • Más de 7 años de experiencia en el sector IT, idealmente como como desarrollador Java, • Experiencia como Technical Lead de al menos dos años., • Dominio de herramientas multicanal y bots (Chat, WhatsApp, DialogFlowCX)., • Dominio de inglés oral (mínimo B2), • Muy valorable experiencia en Genesys Cloud/Onprem, • Muy valorable conocimientos de IA aplicada (voicebots, chatbots, Copilot), • Muy valorable competencias en Angular, contenedores, microservicios, kafka... 𝗤𝘂é 𝗵𝗮𝗿á𝘀?: • Serás responsable de liderar un equipo de desarrolladores dentro del área de IT Telefonía, actuando como enlace principal entre el Product Owner y el equipo técnico., • Su misión será transformar las necesidades de negocio en soluciones técnicas viables, garantizando la correcta priorización e implementación del backlog., • Coordinación con otros Technical Leads y arquitectos para mantener la coherencia en las soluciones y buenas prácticas., • Asegurar la calidad de los entregables, fomente la mejora continua y reduzca al mínimo los fallos en producción. ❗️ 𝗜𝗻𝗴𝗹é𝘀 B2 mínimo. 🕓 Flexibilidad horaria - Jornada intensiva los viernes. ¿Por qué Elegirnos 💙? 🤝 Nuestros empleados lo primero. Creemos en un modelo diferente, más humano, colocamos a las personas en el centro de nuestra empresa. 👨 💻 Proyectos interesantes. Tecnologías de vanguardia. Metodologías ágiles. 🚀 Plan de carrera personalizado. Baja tasa de rotación. 👛 1200€ anuales de formación a la carta (Tecnología, idiomas, certificaciones...). 🩺 Seguro médico privado. 💰 Retribución flexible. 🦾 Gympass. 🥳 Un montón de eventos increíbles, somos una gran familia. Por último y no menos importante, un EQUIPAZO! Descúbrenos! No dudes en enviarnos tu perfil, ¡estamos deseando conocerte! El empleado/a se adherirá a las políticas de seguridad de la información: • Tendrá acceso a la información confidencial relativa a Capitole y al proyecto en el que trabaja., • Tendrá que cumplir las políticas de seguridad y las políticas internas de la empresa y cliente., • Tendrá que firmar un NDA.

Payroll Consultant - Join a Global Leader! Location: Fully Remote Client Focus: Dutch Clients Language: Dutch is a plus, but not required Strada is a global leader in payroll and HR solutions, supporting clients across 30+ countries. With over 30 years of expertise, we combine innovative technology with human expertise to provide world-class payroll services. Why This Role? • Fully Remote: Work from anywhere in Spain., • Flexibility: Enjoy a great work-life balance with a flexible schedule., • Endless Growth: Be part of a global team with huge potential for career advancement. Your Role: As a Payroll Consultant, you will independently manage the full payroll process, ensuring accuracy and timely delivery for our Dutch clients. You will: • Process payroll from start to finish: Handle all payroll activities., • Support statutory and year-end reporting: Ensure compliance with legal and reporting requirements., • Advise on payroll-related queries: Provide guidance on country-specific payroll legislation and issues., • Maintain high standards: Ensure tickets and calls are addressed within SLA, maintain documentation, and contribute to process improvements., • Collaborate with internal and external stakeholders: Work with third parties and liaise with internal teams to ensure smooth payroll operations., • Continuous improvement: Participate in root cause analysis and knowledge transfer sessions to enhance team capabilities and service delivery. What We Need From You: • At least 1 year of Payroll experience is a must., • Dutch as a language and knowledge on Dutch payroll are big plusses., • No Dutch experience? Let's have a chat and explore possible opportunities. We do offer training for those eager to learn about Dutch payroll., • Attention to detail and accuracy: Payroll is all about precision., • Adaptability: Flexibility to work in a fast-paced, global environment., • Motivation to learn: Self-driven with a desire to grow your payroll expertise. Why Strada? • Career Growth: With Strada’s global presence, there are endless opportunities to expand your skills and advance your career., • Inclusive Work Culture: Work with a diverse team where you can thrive., • Comprehensive Benefits: We offer health, wellbeing, and professional development programs to support you inside and outside of work. Ready to take your payroll expertise to the next level? Apply now and join Strada. Any questions? Reach out to Melissa Sarne, Recruiter at

Heymondo is a rapidly growing travel insurance company known for our dynamic and collaborative work environment. We value the opinions and efforts of all our team members, fostering a culture of learning, growth, and dedication. We are seeking two highly customer-focused and detail-oriented Customer Care Specialists to cover our weekend shifts. These roles will champion the customer experience across our digital products, ensuring that every interaction reflects our mission: making life easier for travelers. • Customer Care Specialist for the Italian and Spanish markets – fluent Spanish and native-level Italian skills required., • Customer Care Specialist for the Spanish and International markets – bilingual proficiency in Spanish and English required. In this role, as a Customer Care Specialist, you will play a key role in providing exceptional support to our customers and ensuring their needs are met efficiently and effectively. You'll be responsible for handling customer inquiries, resolving issues, and delivering personalised solutions, while consistently representing our brand with professionalism and empathy. Your focus will be on providing timely responses, maintaining a high level of customer satisfaction, and collaborating with internal teams to ensure a seamless experience from initial contact to issue resolution. You will be the voice of the customer, ensuring that feedback is communicated to relevant teams to drive improvements and enhance our products and services. Ready to make a difference, one customer at a time? Mission: Deliver exceptional customer service by providing timely, accurate, and personalised support. Focus on resolving customer inquiries efficiently, reducing response times, and continuously improving the customer experience to uphold the highest standards of service and satisfaction. Key activities / responsibilities to perform: • Ensure customer satisfaction and provide professional customer support., • Knowing our products inside and out so that you can understand the customer’s needs and recommend solutions., • Discuss with customers on different channels and provide information on the company’s products and services., • Take the extra mile to engage customers., • Offer information about coverage and price to prospective customers. o Responding promptly to customer inquiries., • Provide feedback to the management team on: the efficiency of the customer service tools, new customer needs, how to enhance any website/App value proposition., • Liaise with other departments and provide support to them. Claims Support: • Collect all the information of the customers to open claims with the Insurance company., • Follow up on open cases., • Resolution of claims, doubts and incidents for our travelers. Requirements: • Both positions require fluent Spanish. One role requires native-level Italian skills, while the other requires fluent proficiency in English., • At least 3 years of experience in a similar position (Remote Customer Care in Travel &/or Insurance industry)., • Ability to multitask. (Email/Chat/Voice), • Medium level computer skills., • Effective communication skills – both verbal and non-verbal., • Must always be friendly and willing to provide assistance to others., • Ability to cope in a fast paced job environment., • Must be able to critically analyze all situations and solve problems efficiently. Schedule: Full Time • 37.5-hour work week from Friday to Tuesday (with Wednesday and Thursday off). This schedule can be semi-flexible depending on the candidate’s availability, but the position requires working from Friday to Monday at a minimum. Our value proposition: • Indefinite contract., • Possibility to evolve alongside the growth of Heymondo., • Competitive annual salary + variable based on your performance., • Flexible and good work environment.

Heymondo is a rapidly growing travel insurance company known for our dynamic and collaborative work environment. We value the opinions and efforts of all our team members, fostering a culture of learning, growth, and hard work. We are seeking a highly customer-focused and detail-oriented Customer Care Specialist to champion the customer experience across our digital products, ensuring that every interaction aligns seamlessly with our company’s mission: making life easier for travelers. In this role, as a Customer Care Specialist, you will play a key role in providing exceptional support to our customers and ensuring their needs are met efficiently and effectively. You'll be responsible for handling customer inquiries, resolving issues, and delivering personalized solutions, while consistently representing our brand with professionalism and empathy. Your focus will be on providing timely responses, maintaining a high level of customer satisfaction, and collaborating with internal teams to ensure a seamless experience from initial contact to issue resolution. You will be the voice of the customer, ensuring that feedback is communicated to relevant teams to drive improvements and enhance our products and services. Ready to make a difference, one customer at a time? Mission: Deliver exceptional customer service by providing timely, accurate, and personalised support. Focus on resolving customer inquiries efficiently, reducing response times, and continuously improving the customer experience to uphold the highest standards of service and satisfaction. Key activities / responsibilities to perform: • Ensure customer satisfaction and provide professional customer support., • Knowing our products inside and out so that you can understand the customer’s needs and recommend solutions., • Discuss with customers on different channels and provide information on the company’s products and services., • Take the extra mile to engage customers., • Offer information about coverage and price to prospective customers. o Responding promptly to customer inquiries., • Provide feedback to the management team on: the efficiency of the customer service tools, new customer needs, how to enhance any website/App value proposition., • Liaise with other departments and provide support to them. Claims Support: • Collect all the information of the customers to open claims with the Insurance company., • Follow up on open cases., • Resolution of claims, doubts and incidents for our travelers. Requirements: • Bilingual: Native-level English skills required, and Spanish., • At least 3 years of experience in a similar position (Remote Customer Care in Travel &/or Insurance industry)., • Ability to multitask. (Email/Chat/Voice), • Medium level computer skills., • Effective communication skills – both verbal and non-verbal., • Must always be friendly and willing to provide assistance to others., • Ability to cope in a fast paced job environment., • Must be able to critically analyze all situations and solve problems efficiently. Schedule: Full Time • 37.5 hour work week from Monday to Friday., • 100% Remote (we have a very nice office right next to Torre Agbar in Barcelona in case you want to work from there too) Office Location: Barcelona Our value proposition: • Indefinite contract, • Possibility to evolve alongside the growth of Heymondo., • Competitive annual salary + variable based on your performance., • Flexible and good work environment.

En Lognext llevamos más de 18 años identificando e implementando soluciones tecnológicas prácticas que nos permitan seguir avanzando y optimicen nuestras operaciones, acompañando a los equipos con talento experto de alto rendimiento y haciendo de la tecnología una fuerza transformadora en nuestro día a día. Buscamos un Tech Lead con talento para incorporarse a nuestro equipo. 🔍 ¿Qué buscamos? • Experiencia en desarrollo full stack., • Desarrollo con Java (imprescindible)., • Experiencia probada en integraciones multicanal y bots aplicados en canales como Chat, WhatsApp u otros sobre DialogFlowCX de Google., • Se valoran conocimientos adicionales en Node, JavaScript, .NET, Kubernetes, Docker, Microservicios, Kafka., • Conocimiento de frameworks como AngularJS, NodeJS, Bootstrap, Spring., • Experiencia con bases de datos Oracle, MySQL, SQL Server, Sybase., • Conocimientos en CI/CD: Bitbucket, Jenkins, DevOps, Sonar, Git., • Experiencia en integraciones con APIs REST y SOAP., • Se valorará conocimiento en Genesys Cloud y OnPrem, así como xRay, Jira y herramientas Atlassian., • Nivel de inglés avanzado (mínimo C1). 🛠️ ¿Cuáles serán tus principales funciones y responsabilidades? • Liderar el diseño y desarrollo de soluciones full stack., • Integrar y mantener bots multicanal en plataformas de mensajería., • Definir y supervisar buenas prácticas de desarrollo y CI/CD., • Coordinar equipos de desarrollo en un entorno ágil., • Garantizar la calidad de las integraciones con APIs REST y SOAP., • Dar soporte técnico y mentoría al equipo. 🏆 ¿Qué ofrecemos? • 💰 Salario Competitivo, • 💼 Retribución flexible, • 📚 Programa de formación técnica, certificaciones e idiomas, • 🚀 Plan de Desarrollo Profesional, • ⏰ Flexibilidad horaria, • 🎉 Eventos de teambuilding y voluntariado, • 🏆 Referral Program Únete a un equipo de NEXTERS que van más allá, un equipo donde la creatividad, el ingenio y la audacia marcan la diferencia en un mundo lleno de oportunidades. En Lognext apostamos por la igualdad entre mujeres y hombres y prueba de ello tenemos Plan de Igualdad registrado y publicado. Y así mismo, creemos que en la multiculturalidad existe una fuente de valores, experiencias y conocimiento, que aportan valor añadido a nuestros proyectos; es por ello por lo que creemos en la diversidad y estamos comprometidos con ella. Trabajamos día a día para crear entornos en los que se trate con respeto y dignidad sin importar de dónde vengas, no discriminamos por motivos de raza, religión o creencias, etnia, discapacidad, edad, nacionalidad, estado civil, orientación sexual o género. #Empleo #Tecnología #Innovación #DesarrolloProfesional #Igualdad #Diversidad

🌍 Agente de Atención al Cliente Francófono | Presencial en Oficina en España Conecta países con tu voz. Impulsa negocios con tu servicio. ¿Dominas el francés y el español? ¿Te gustaría crecer en un entorno multicultural e internacional? ¿Quieres trabajar desde España, pero participar en el desarrollo del mercado francés? Si no estás buscando simplemente un trabajo, sino una carrera profesional con sentido, ¡te estamos buscando a ti! 🎯 Responsabilidades • Actuar como primer punto de contacto para clientes franceses, gestionando consultas, postventa, reclamaciones y resolución de incidencias;, • Comunicarte de forma fluida y profesional en francés a través de teléfono, email o chat para ofrecer una experiencia cliente eficiente;, • Coordinar con los equipos locales en España (almacén, logística, ventas) para asegurar soluciones rápidas y precisas;, • Recopilar y analizar feedback de clientes, proponiendo mejoras continuas en los procesos de atención;, • Colaborar en tareas adicionales asignadas por el supervisor: soporte en nuevos sistemas, gestión de urgencias, etc. ✅ Perfil que buscamos • Dominio avanzado de francés (mínimo nivel C1, oral y escrito);, • Buen nivel de español para la comunicación diaria y el trabajo en equipo;, • Se valorará experiencia en atención al cliente, soporte postventa o gestión de operaciones internacionales;, • Capacidad para trabajar bajo presión, buena gestión emocional, enfoque al detalle y al cliente;, • Permiso legal para trabajar en España (residencia, visado de trabajo, estudiante con permiso laboral, etc.);, • Actitud positiva, ganas de aprender y crecer con la empresa.

Job Title: SAP HCM Consultant Start Date: August Duration: Until January 2026, possible extension Skills: -Experience with SAP HCM and ABAP -Spanish payroll (nice to have) -Fluent English and Spanish If you are interested, please send me your CV to and lets have a quick chat! If not, please refer someone from your network and earn a referral bonus

¡Seguimos buscando talento…y nos encantaría que te unieras a nuestro equipo! Para que nos conozcas algo mejor, UST es una multinacional norteamericana certificada como Top Employer y Great Place To Work, con más de 35.000 empleados a nivel global y con presencia en más de 35 países. Somos líderes en servicios de tecnología digital y proporcionamos soluciones tecnológicas de gran alcance a grandes compañías. ¿Qué buscamos? Buscamos incrementar nuestro equipo un/a QA Manual con amplia experiencia en Canales Asistidos , para colaborar junto con uno de nuestros principales clientes, líder en su sector a nivel mundial. Modalidad de trabajo: 100% remoto Lugar de trabajo: Cualquier provincia de España Horario: de L-V 9.00 a 18.00 horas Requisitos mínimos • Experiencia como QA manual para el área de Canales Asistidos (voz, chat, mail, Branch, whatsapp)., • Amplia experiencia con JIRA, Confluence. SCRUM y creación de Test Plan., • Conocimiento en gestión de proyecto (uso de JIRA para el diseño y ejecución de pruebas)., • Conocimiento de inglés, mínimo leído y escrito., • Flexibilidad de horario, porque se trata de un proyecto de LATAM., • Es posible que sea necesario que vayan alguna vez físicamente a la oficina, que se encuentra en Madrid. Idiomas: • Inglés, mínimo leído y escrito, • Español, Nativo. ¿Qué te ofrecemos? • 23 días laborables de vacaciones y el 24 y 31 de diciembre., • Numerosos beneficios sociales (seguro médico, ayuda al teletrabajo, seguro de vida y seguro de accidentes)., • Programa de Retribución Flexible (tarjeta comida, cheques guardería, tarjeta transporte, clases de inglés online, seguro médico para tu familia…)., • Acceso gratuito a varias plataformas de formación., • Estabilidad y carrera profesional., • Tenemos implantado un plan de compensación de referencias internas., • Posibilidad de elección de percibir tu salario en 12 o 14 pagas., • Medidas de conciliación (teletrabajo, asesoramiento de especialistas (psicólogo, nutricionista, entrenador personal)., • Plataforma UST Club descuentos y descuentos en gimnasios. Si quieres conocer más, no dudes en inscribirte y nos pondremos en contacto contigo para ampliarte información de la posición ¡Te estamos esperando! En UST nos comprometemos con la igualdad de oportunidades en nuestros procesos de selección y no realizamos ningún tipo de discriminación por razón de raza, género, discapacidad, edad, religión, orientación sexual o nacionalidad. Estamos comprometidos con la discapacidad y apostamos por la incorporación de personas con certificado de discapacidad.

We’re partnering with an innovative start-up to build the factories of tomorrow. They’re redefining “smart” for manufacturing SMEs with Industrial IoT, Data, AI and cloud—moving from visibility, to optimization, to LLM-powered agents that continuously improve production. In this position you’ll build LLM-based workflows and agentic features for real factories: ship clean services in Python/C#, wire up retrieval (embeddings + vector/hybrid search), add tool/function calling so models can act, and iterate with domain experts. We value self-driven engineers who communicate transparently (“I don’t know yet—can we figure it out together?” beats over-promising). Location: Spain (remote-first). Preference for North of Spain (Galicia, Asturias, Cantabria, Basque Country). No profiles outside Spain. Occasional travel to Switzerland. Process : Intro → team chat → tech deep-dive → short practical → final chat. WHAT YOU'LL DO • Build services & APIs in Python and C# (.NET), integrating with IoT/ERP/MES and cloud components (Azure preferred)., • Design & implement LLM workflows and agents : tool/function calling, retrieval pipelines, prompt/JSON orchestration, and safe control flow (graphs/state)., • Own quality end-to-end : tests, reviews, CI/CD, telemetry, tracing/logging; guardrails and simple evals; keep things observable and debuggable., • Evaluate AI in production: add offline/online evaluation, benchmarks, and safety checks; measure value, not just accuracy., • Collaborate transparently : give realistic estimates, surface risks early, and ask for help when needed., • Continuously improve: iterate with domain experts to turn prototypes into stable, maintainable services. In your first 90 days you might: • Ship a small Python or C# service that talks to an ERP/MES., • Launch an agentic workflow (2 tools, JSON I/O) with retries, tracing/metrics, lightweight evals & guardrails., • Productionize (CI/CD, auth, alerts); add knowledge access only if needed (RAG or deterministic) and track value (success rate, p95). WHAT YOU BRING • 3–5 years of software engineering experience (or equivalent impact)., • Strong Python and C#/.NET skills; you’ve built and shipped APIs/services., • You’ve shipped at least one LLM product or serious POC (cloud or open-source models)., • Experience with at least one LLM orchestration framework (e.g., LangGraph/LangChain—others welcome)., • Solid with datastores (SQL/NoSQL) and event/streaming basics., • Hands-on with RAG and a vector/hybrid search backend (e.g., Postgres/pgvector, Qdrant/Weaviate, Elasticsearch/Azure AI Search)., • Solid with SQL (schemas, migrations); working knowledge of NoSQL/event/streaming basics., • Cloud & containers: Docker; CI/CD (GitHub Actions/Azure DevOps); basic Kubernetes/Azure or willingness to learn quickly., • Mindset : self-driven, outcome-oriented, and radically transparent in communication., • Language : English (min. C1) Nice to have: • Industrial/edge exposure (OPC UA, MQTT), queues/streams, or time-series data., • ML engineering basics (PyTorch/TensorFlow), feature stores, data pipelines., • Observability (OpenTelemetry, Grafana), security, and role-based access in data/AI systems., • German language skills. HOW WE WORK (AND WHY IT'S FUN) • AI‑first, pragmatism‑driven: Use AI where it makes a real difference; use classic engineering where it’s better., • Small team, big ownership: You’ll have autonomy, clear goals, and direct impact on customers., • Real industry impact: Your code helps reduce waste, save energy, and make factories more resilient. BENEFITS • 23 days of holidays, • Learning budget (courses/conferences), • Top-tier hardware, • Flexible hours, • Remote work (default), • Occasional travel to Switzerland, • Yearly strategic off-site READY TO MAKE AN IMPACT? We’re looking for someone who thrives in a fast-paced, innovation-driven environment — someone adaptable, curious, and ready to solve real problems with smart, modern tools. If that sounds like you, we’d love to hear your story. Send your CV and 1–2 links (GitHub, demo, or brief write-up of an LLM workflow you built). No perfect match? If you bring strong Python/C# fundamentals and real curiosity about LLM systems, we still want to hear from you.

Heymondo is a rapidly growing travel insurance company known for our dynamic and collaborative work environment. We value the opinions and efforts of all our team members, fostering a culture of learning, growth, and hard work. We are seeking a highly customer-focused and detail-oriented Customer Care Specialist to champion the customer experience across our digital products, ensuring that every interaction aligns seamlessly with our company’s mission: making life easier for travelers. In this role, as a Customer Care Specialist, you will play a key role in providing exceptional support to our customers and ensuring their needs are met efficiently and effectively. You'll be responsible for handling customer inquiries, resolving issues, and delivering personalized solutions, while consistently representing our brand with professionalism and empathy. Your focus will be on providing timely responses, maintaining a high level of customer satisfaction, and collaborating with internal teams to ensure a seamless experience from initial contact to issue resolution. You will be the voice of the customer, ensuring that feedback is communicated to relevant teams to drive improvements and enhance our products and services. Ready to make a difference, one customer at a time? Mission: Deliver exceptional customer service by providing timely, accurate, and personalised support. Focus on resolving customer inquiries efficiently, reducing response times, and continuously improving the customer experience to uphold the highest standards of service and satisfaction. Key activities / responsibilities to perform: • Ensure customer satisfaction and provide professional customer support., • Knowing our products inside and out so that you can understand the customer’s needs and recommend solutions., • Discuss with customers on different channels and provide information on the company’s products and services., • Take the extra mile to engage customers., • Offer information about coverage and price to prospective customers. o Responding promptly to customer inquiries., • Provide feedback to the management team on: the efficiency of the customer service tools, new customer needs, how to enhance any website/App value proposition., • Liaise with other departments and provide support to them. Claims Support: • Collect all the information of the customers to open claims with the Insurance company., • Follow up on open cases., • Resolution of claims, doubts and incidents for our travelers. Requirements: • Bilingual: Native-level Romanian skills required, and Spanish., • At least 3 years of experience in a similar position (Remote Customer Care in Travel &/or Insurance industry)., • Ability to multitask. (Email/Chat/Voice), • Medium level computer skills., • Effective communication skills – both verbal and non-verbal., • Must always be friendly and willing to provide assistance to others., • Ability to cope in a fast paced job environment., • Must be able to critically analyze all situations and solve problems efficiently. Schedule: Full Time • 37.5 hour work week from Monday to Friday. Office Location: Barcelona Our value proposition: • Indefinite contract, • Possibility to evolve alongside the growth of Heymondo., • Competitive annual salary + variable based on your performance., • Flexible and good work environment.